My unit #17 had a water leak that the staff was aware of prior to my move in and yes a few of my items have water damage. Instead of an offer of a different unit, I was told that a person would repair the leak (again). That night we had another rain and once again my items were damaged. The manager was not in and the staff present did not know if the repairs were made. I moved out the unit the next day purchasing moving men, a truck, and a discount on new boxes. I give UHaul a lot of business!
Debra F | Overall ExperienceSelf Storage Units in Fayetteville, NC, 28303
U-Haul Moving & Storage at Bragg Blvd
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Don't like the gate , the way it's set up u shouldn't have to keep jumping in ND out of vehicle . Key pad shud be where u can just reach out ur window ND slide the card.
Chiquita R | First ImpressionsThere is an unkempt car on the lot in the way of the roundabout turn. I guess the site is storage for your cement barriers. Those look messy and unattractive. There was a caved in door on one of the units but maybe it was fixed now. Staff said that a car ran into the door. I am glad because I thought it was an attempted break in. Some residents leave litter when they move in or out. I couldn't see inside my unit in the evening.
Debra F | Overall ExperienceEvery one was friendly and polite
ELENA V | Overall ExperienceEverything was fine, but Building E on the inside was hard to access. The door wouldn’t stay open while I was trying to bring in items. The access point is hard to maneuver because it also has a ramp going up to a door that doesn’t stay open. It was pretty hard to get things in and out because of those reasons.
michelle m | First ImpressionsI have two units at this facility. The location is perfect.
Debra F | Online Move InThe only thing that I was upset about is that they damaged some of the furniture when they were looking to see if when it rain that if I had water damage wish I theirn't have but looks like they ju
Virginia S | Overall ExperienceLight wouldnt never come on
Angela E | Overall ExperienceI am almost 70 years old even though I don't look it. I needed further directions to the unit. Your rep abruptly told me that he just showed me on paper where to go. Then the unit was bound with a zip tie; luckily I had a knife. After the movers unloaded the truck, I asked the same rep if I could leave my truck at the facility. He said no! He said if he called for a transfer he could be on the phone for hours. There was another worker behind the counter. They had no other customers. Since I added a storage, another product why couldn't he called for me. I called since I understood I could transfer. The rep answered right away. The transfer took 15 minutes. Lastly he did not want to give me one month free storage. He said I had to be from our of town. I was! He knew that because he could not find my reservation and confused me with another customer. He said he talked to me earlier on Saturday. I didn't call UHaul; I placed my order online
Debra F | First ImpressionsHeard them for myself talk about the previous customers in front of me and then when my gf went in to resolve an overcharge she heard them talking about me when I had just came in. Life is lifing for us all and to hear that from employees just wasn’t right.
TALASHA L | Overall ExperienceYou do not give long time customer a fare chance
Patricia W | Overall ExperienceFriendly and helpful staff!
GREGORY K | Overall Experience