Customer Reviews for U-Haul Moving & Storage at Broad River Rd

Rating:

5.0

Very helpful, and patient with the customer in front of me

Rating:

5.0

Quick

Rating:

5.0

Excellent

Rating:

5.0

The gentleman that check me out every time was great. Professional, knowledgeable and even communicated well. Great guy and good customer service

Rating:

5.0

Staff was informative and helpful

Rating:

1.0

Guy at this location was very rude and did not know what he was doing!!!!!

Rating:

5.0

I have rented from this location several times. The availability of equipment and the excellent customer service I always receive here is the main reason I come back.

Rating:

1.0

I was over charge for a tow dolly the price was 57.19 and I was charge 132.19 on my card now I'm having problems getting my money back.i didn't mind paying the 57.19 for the tow dolly but the cashier over charge my card.

Rating:

1.0

Better customer service

Rating:

5.0

Everyone was friendly and professional patient and very helpful which made my move very easy

Rating:

4.0

We dropped off after hours, but had no issues. It was easy to get in and out of, and had plenty of space to leave our truck.

Rating:

1.0

I told the employee this location was closer so I brought it back there he didn’t let me know about charges. Worst experience

Rating:

3.0

Maybe actually check in the equipment when it’s dropped off instead of threatening to report it as stolen because of your own laziness

Rating:

1.0

Knowledgeable staff. Times and quotes were messed up. Called got another staff member with an attitude who at the end said it was now all corrected and the price would be around $189. Got there next day to finalize and pickup the truck and nothing was correct. Ended up paying over $400. At that time we had no other choice as we had movers waiting. Both employees were given the correct info by us. The truck itself was great. New and clean

Rating:

5.0

Overall great

Rating:

5.0

No comments

Rating:

5.0

Nothing, i enjoeyed my experience 🙂

Rating:

4.0

Travarris was friendly and very efficient in getting the trailer checked in at the lot. I don’t think the process took longer than 10 minutes from the time I pulled into the location until I pulled out without the trailer. Travarris is an absolute asset to your company.

Rating:

2.0

Let people know on the day the reservation that van are not allowed unless you traveling 3000 miles was very disappointing for me to go pick up something that’s not available then I had to spend more money for a truck that I could only used it for 4 hours

Rating:

1.0

A mistake was made instead of them calling about the mistake they instantly charge you and the guy was extremely rude when I returned the truck his words give me keys email you later no I don’t think I’ll use that location ever again

Rating:

3.0

The 1 lady we spoke with was fantastic!!!! The guy that was there when we picked up the trailer was not nice...we are older and he needs manners . Emily deserves excellent score...I would just caution people that the young guy is grumpy 😠

Rating:

1.0

Charged me for 71 miles and I literally only went 46 miles. Then tried to charged me for a full tank of gas when it was on less than 3/4 when I got in the car. Thankfully, I took a picture of the gas tank and went back into dispute but the miles is ridiculous and an absolute lie. I plan to contact corporate about this matter

Rating:

5.0

Last minute reservation and was accommodated with no problem.

Rating:

5.0

From the lady manager to Tasha and the gentleman they are excellent. Quick service and truly served with respect and professionalism.

Rating:

5.0

Excellent service

Rating:

5.0

UHaul Worker was a patient and friendly gentlemen.

Rating:

5.0

Great Service!!!

Rating:

5.0

Everyone was very nice and helpful

Rating:

3.0

I’ve never had any problems renting trailers for this location. They always do a fine job.

Rating:

5.0

Above and beyond customer service level. Thank you

Rating:

5.0

The location was convenient and had exactly what we needed. However, the individual that helped us was amazing. She was courteous, adapted to our immediate need, and was a joy to encounter.

Rating:

5.0

Exactly customer services for appointment and at pick up. Will use this place again soon.

Rating:

1.0

Truck was on E and had to get out own gas bad customer service.

Rating:

5.0

Emily was very informative. Great customer service and thorough.

Rating:

5.0

Pulled right in to clearly marked RETURN . Made things simple and easy for me . Uhaul employee advised me I had nothing g to do and that I was all set ! Thank you !

Rating:

1.0

The 1st agent was pleasant. The second agent was very rude. And not responsive at all. I was charged an extra day. I called and spoke with a representative at your location. I asked if it could be extended to 3:30 they said that would not be a problem ,because of the weather conditions. I was there at 3:45 because I had to put gas in the vehicle at the gas station across from the company. The guy there charged me for another day. I disagree with this additional cost. The vehicle also smelled of Marijuana very strongly. Because of the weather I only drove the vehicle 22 miles when I had requested 66.Plus the amount of gas was over what the bring back amount should have been. So What I had already paid more than covered the actual time. I am requesting that the additional amount he is trying to bill me be removed from my account. Also charged me for 2 days of safe drive . I was to understand it was for the entire I had it not per day. I will not recommend this location , but I would suggest that the staff be trained appropriately and include customer interaction and procedures.

Rating:

1.0

When closing out my storage I noticed mold all over my items that was left in the storage

Rating:

2.0

I could not get my vehicle on the lift. I requested a refund. I was denied.

Rating:

5.0

Great customer service

Rating:

3.0

Make sure the grand total is added when making reservations so it will be clear how much to bring to get the truck because I put n the miles and everything and it just gave me the price of the truck so that's what I took up there just to find out it was 40 dollars more then the original total on the reservation

Rating:

4.0

Disappointed that I returned vehicle meeting all contract requirements (clean, damage free, under mileage usage, before return time) and continue to be charged more than what I originally agreed to.

Rating:

5.0

Staff were very personable and made the process to get the keys very simple.

Rating:

3.0

Both trucks smelled like cigarettes the first one still had butts in it. An when driving the first truck the steering will was shaking and the tires were pulling us off the road. I called and complained because I was not able to move everything in one day as we planned because when I drove on the highway to our new home I was scared to drive it again with the wheel pulling me to the right . I told your branch manager and she said she drove it down the street I told she need to go on the highway because she will get someone killed with that vehicle. It tried to pull me off the road when aI was driving 45-50 in a 60 because I didn’t want to get killed.

Rating:

5.0

My experience was exceptional

Rating:

4.0

Nothing with this particular location. However this was the worst experience with U-Haul I have ever encountered.

Rating:

2.0

Staff was rude!! He helped reserved me a uhual that he gave me a quote for. That truck wasn’t available at the time so he gave me a different one and charge me $40 more than quoted. I got there had to wait on him to finish cleaning the truck. Before that , We waited around 3 hours delaying our moving time and we were moving in the dark. He tried to rush our time. When I dropped the truck off the app wouldn’t let me check in to drop it off. I tried several times.

Rating:

3.0

The customer service could have been better.

Rating:

5.0

When I went n rented the truck the employee was very nasty, didn't smile and he had an attitude.

Rating:

5.0

Don't apply for a job when you don't have great customer service skills.This young man really sucked.

Rating:

3.0

The customer service was horrible. Very rude , associate that has very little patience. Needs training on interpersonal relations.

Rating:

5.0

It is great

Rating:

3.0

Charges too high, I feel robbed.

Rating:

5.0

The customer service representative upon be picking up the truck was kind, attentive, and professional. I really appreciate that kind of service. But the customer representative upon me returning the truck was not kind or professional. He was on his phone took him two minutes to look up and when he did, he asked if he can help me while continuing to be on his phone. I said I'm returning the truck he said ok as I gave him the key and back to his phone. I stood there and he asked anything else. I said uh, yes aren't you going to check the truck and mileage used? He grabbed the key went to the truck started it up, checked the back and a box was left back there. He then asked did you mean to leave the box? I said no and removed it. He closed the back and stated I owed $8.50 for mileage. I said ok still waiting on him to turn his phone loose to finish taking care of me. He said anything else I said sir the total cost I will be charged (Im totally frustrated at this point) he said I will be charged 52.43? will looking at his phone and I got in my car and left. Waiting on a chance like this to let someone know he's a bad! Example of customer service/representative of uhaul. I will still use and recommend this location because of how I was treated upon picking up the truck. Great job young lady! Thank you.

Rating:

4.0

Will I be refunded for the rest of the month?

Rating:

5.0

The Staff was friendly, and the experience was great!!

Rating:

3.0

The truck suppose to be on a half of tank and it wasn’t but I left it on a half I only went 12 miles had to rent a 15 cause there was no more 10s but there was 10s on the yard I only used the truck for maybe a hour

Rating:

1.0

Pick up was okay however we wanted to rent a dolly just incase we needed it. They did not have any to rent and pressured us to by a $59 dolly which we did not need nor use (these were college students picking up) I left it in the uhaul at drop off and was wanting to return it but the location was the sketchiest location i could have possibly picked! No one on site to drop off to or discuss issues with. Online check in did not work so we left the key in the drop box. I still have not received a drop off confirmation. I called the the pick up store for help and received none other than she will not take back the dolly or refund me.

Rating:

5.0

Employees were very nice and helpful.

Rating:

5.0

The staff was very nice, helpful and friendly.

Rating:

5.0

Your staff was both helpful and friendly. Thanks again.

Rating:

5.0

I wish I got her name so imma do this she checked me in on 8/28 at 530/600pm and she was amazing!!! I haven’t had an uhaul experience like what I have experienced EVER!!! Thanks a lot for an amazing experience!!!

Rating:

5.0

Everything was very good. The staff very nice and friendly. Answer all your questions. If you needed anything they explained and overall very good. 5 ⭐⭐⭐⭐⭐.

Rating:

5.0

The staff was very kind and helpful.

Rating:

4.0

Emily was nice

Rating:

3.0

Wasn't satisfied when I was notified about a move-out date I never authorized and noticed a new move-in date, don't like that my information can be changed without my prior authorization. Called to get it cleared up and waiting for a return call for confirmation that my unit will not be listed as moved-out.

Rating:

2.0

Very rude. Acted like they didn't want to rent me the truck.

Rating:

5.0

The staff was very helpful and nice😊

Rating:

5.0

Thank you for everything

Rating:

5.0

I needed a truck and storage on short notice. I visited three locations and each had one or the other. Sam was courteous and knowledgeable of all factors of my requests. His customer service was flawless and quick. No matter what side of town I’m on, I will forever visit the Zimalcrest location.

Rating:

5.0

Blessings and gratitude 🙏

Rating:

2.0

When I went to put my thing’s in the storage I was told that it was closing time and I had to come back the next day. I should have been told what time that the facility closed for the day. Not only that i had to pay for another day for the truck. So I don’t think that I will be using this facility again.

Rating:

5.0

Joseph was courteous and professional. We appreciate him and the other staff at this location. Thank you!

Rating:

4.0

Thank you 🙏

Rating:

2.0

Item were safe and secure however Mold, mildew and spider webs on my items when i went to retrieve. Had to throw about 90% of my items including dinning chairs.

Rating:

1.0

The staff there didn’t know anything about free storage and was lying the whole time. They said they don’t do the promotion of the free storage unit and don’t know what I’m talking about. Poor service and the location should have better service or management on site.

Rating:

5.0

Staff and Manager was very professional and helped me wherever I needed it. Thank you Zimalcrest U-Haul

Rating:

4.0

The service was amazing, staff had compassion for my misfortune and assisted me outside the call of duty. Thank you UHAUL at Broad River and Zim

Rating:

3.0

When I went here to get my truck and storage unit that I rented, they didn’t really tell me all the information that I needed to know, they kind of expected me to just know all that I needed to know which wasn’t the case. Other than that, the staff was helpful and respectful.

Rating:

5.0

I need a discount there for a minute Thank you

Rating:

5.0

There was a mix up on the reservation, that didn't quite make it to the staff. They gladly and willingly corrected the issue and made all right with the world again. :-)

Rating:

1.0

Need to hire better employee’s

Rating:

1.0

The staff was unprofessional and rude when we moved in. We asked to speak to the manager; however she was on her cell phone on a personal call using profanity during our initial start of service. On our move out date, there was one employee working and her was overwhelmed with many customers coming in. He was professional but the building was clearly not staffed correctly. I moved the belongings to another uhaul facility which had better service rather than staying there.

Rating:

5.0

You definitely need more lighting unit 128 had no lights but very clean

Rating:

2.0

U sold my family belongings I’m suing this company !!

Rating:

1.0

Nothing was setup correctly from the very beginning. There was misinformation given to me about my storage unit, so I let it go, knowing there was nothing TRULY valuable to me in the unit.

Rating:

5.0

Thank you U-Haul for protecting my stuff and I will always recommend someone to come there thank you again

Rating:

5.0

Very good customer service.

Rating:

5.0

Branden was the gentleman on staff by himself when I got there and had multiple customers and treated everyone as quickly as possible, was friendly and kind to everyone. Thanks branden for make my transition so I can relocate to NEW JERSEY easy I will be back for my stuff.

Rating:

5.0

Staff was friendly, very helpful & accommodating!

Rating:

5.0

He was excellent

Rating:

5.0

Very nice and walked me through the process.

Rating:

1.0

It was over priced especially for the amount of space provided. That is ridiculous.

Rating:

4.0

It was a smooth transition.

Rating:

5.0

Very friendly

Rating:

5.0

they did a good job

Rating:

1.0

Workers are very unprofessional and unorganized.

Rating:

5.0

Thank you bing so nice.

Rating:

1.0

I received spotty communication on billing. No one answers the phone. Also, you sold my items. I’m still not sure where the rest of it is. Would love to know if any of my things are left there.

Rating:

5.0

Uhaul at Zimalcrest professional except where is the central a/c. Tega when I returned truck couldn't get receipt b/c they didnt closed tkt out and allowed someone to use truck & insurance in my name

Rating:

5.0

Staff was extremely helpful

Rating:

5.0

The place was very clean and kept my mothers thing safe until I could go through them. Thank you.