Customer Reviews for U-Haul Moving & Storage at Bronx Park

Rating:

1.0

Units are smaller than advertised. They over charge for small units. Units advertised for 2 bedroom homes can’t fit more than one couch and a twin mattress. Do not recommend! Charges are higher than displayed in the store.

Rating:

5.0

Great service supplies or equipment available

Rating:

3.0

My order was not complete

Rating:

3.0

Remove the peddler

Rating:

5.0

More variety available. The size I wanted wasn’t available for one way

Rating:

3.0

Picking up takes too long, doing the same transaction 3 weeks in a row and every time there is a different issue. Your system is not consistent.

Rating:

5.0

I couldn't make it on time to the store that i was needed to pick up from. So i never really used the trailer.

Rating:

3.0

When I arrived and got on my truck I noticed a homeless man sleeping in the back of the truck, leaving a bad smell and garbage. The front area appeared to have been smoked in as that all I smelled when I opened the door

Rating:

5.0

Good attendance , happy forservice

Rating:

4.0

Everything was great customer service was excellent and helpful only disadvantage it that y'all need extra workers so the customer service can move a little faster

Rating:

3.0

Nunca les dije que entregaría la unidad y ellos simplemente me enviaron el recibo de que moving out, que pasara con los Dias restantes que tenía de renta era hasta el 19 que pasara con esos días? Me devolverán el dinero ?

Rating:

5.0

Satisfied with the service

Rating:

5.0

I was greeted very well and the service of the employee in White Plains was very helpful

Rating:

5.0

The service was excellent, and the staff was professional; both at the service desk and the drop off location.

Rating:

1.0

Give a functioning truck that can start with no issues. Explain the “cleaning fee” ahead of time.

Rating:

5.0

For the two times I used the uhaul truck, it was excellent; the first time when I moved from 29 4th Avenue Pelham NY 10803 to 545 Pelham Road New Rochelle New York NY 10805, I knew this company was good, my second time was leaving out of states, from 545 Pelham Road New Rochelle, New York NY 10805 to 6409 Boone Avenue N Unit Minneapolis Brooklyn Park MN 55428. These two experiences were great and awesome. My advice and suggestions would be to assist the customer by having Ezee Pass on the UHUAL truck for all toll gates which could be built in the charge and quantities of gas or fuel for the journey. With this the customer will set his/her budgets for total gas or fuel. Thanks once more again. I have already informed my friends family and business partners. Thanks. Nathaniel Wreh Nagbe

Rating:

5.0

💯

Rating:

5.0

even with all the people that were there to pick up a truck they held it down and maintained professionalism and got us out as fast as they could!

Rating:

1.0

This is the most UNPROFESSIONAL U-Haul experience I’ve ever had. I will NEVER use U-Haul again. They wasted our time, barely helped us, they were very unprofessional, they overcharged us, they gave us a MESSED UP truck and the lights barely worked, the manager kept lying to us about EVERYTHING. I am HIGHLY upset and I want a discount or a partial refund.

Rating:

3.0

The system was done for half the day, I'm not complaining about the customer service, it's the company itself, y'all need to update y'all system or something ain't no way you down with no alternate way of payment... technology today allows you to have various ways to make it happen. As far as the customer service there, u was told I will receive a call when the system is back up, never received a call and when I came back, I wasn't even priority, I had to wait , and when I did speak with the representative everything was their all I needed was to make payment 3hrs wasted .

Rating:

5.0

La limpieza en los vehículos y traíla

Rating:

4.0

Uhaul should not have vehicles with so much miles, the one I rented felt like it had transmission issues

Rating:

4.0

Customer service was prompt and courteous. Thank you.

Rating:

4.0

Brake pads need to be changed. Other than that great customer service.

Rating:

5.0

UHaul agent Damon was a breath of fresh air. He was very helpful. Very quick. Very efficient in helping me return my rented trailer. 2 thumbs up to Damon

Rating:

4.0

Did not know you had to come from out of state, too receive 1 month free storage?

Rating:

5.0

Expedite the line with more staff during peak hours

Rating:

5.0

Make sure the equipment is always up to par

Rating:

5.0

All great

Rating:

5.0

Stay perfect and professional

Rating:

5.0

I have been a customer to this location for many years however, the new manager Antonio is definitely making incredible changes for the better. I look forward to continuing to be a customer at this location with several storage units and consistently vans for the day.

Rating:

1.0

Properly inputting the correct information for the odometer and vehicle quality before and after pickup. I used the rented vehicle for 6.2 miles for only 2 hours and I'm being overcharged for 63 extra miles that did not use. I noticed on the contract the employees only took pictures of the rental post my usage and inputted that I used the vehicle for an entire day/24hr period, too which I did not! I didn't get my contract/receipt until this morning 3/11/25 @ 11:15a, when I rented the vehicle on 3/10/25. It appears this issue happens all the time with U-Haul or this location, which means it's a human error and poor practices on the store location/overall company's side! The general manager seems to be taking his employees word just to get extra an buck out of customers and meet metrics. This is the last time I'll ever use U-Haul and I will never recommend U-Haul to anyone ever again either! I'll be taking my business elsewhere!

Rating:

5.0

Perfecto

Rating:

5.0

I commend the gentleman handling the customers as they come in the store. He's is doing the work of 3 staff and very efficiently and effectively. Great Work !.... A raise or a second person at the counter would be recommended.

Rating:

1.0

There was a guy that worked there that morning who stayed on the phone the whole time he dealt with me. Poor customer service skills didn’t even have the decency to greet me and when I said hello, he just looked at me. He was a dark skin guy with an accent it was a Thursday morning.

Rating:

5.0

Quick service in and out

Rating:

5.0

Great service, great equipment and always available.

Rating:

4.0

Customer service reps were top notch. They knew there job and did great with multi tasking with all of the people they serviced in a twenty minute time. The computer slowed them down.

Rating:

5.0

It was a quick transition. Thank you for the support and good customer service

Rating:

3.0

More staff for front desk

Rating:

3.0

The office staff I reserved with maintained excellence 👌 in customer care and service. She was very attentive. The other staff were professional and courteous as well. Overall, a great experience. I would definitely look here again if I have the need.

Rating:

5.0

Restroom was not accessible

Rating:

5.0

Good service.

Rating:

3.0

SI nd me an updated bill. Never received one after returning the truck

Rating:

5.0

Nothing more . but Antonio is the best manager ever he just no how to take care of customers good team players

Rating:

5.0

They work fast and are very professional..

Rating:

1.0

The charges for distance covered was too much. I did a 4 hour town running from Yonkers to Fresh Meadows, Queens and drop off the vehicle and was made to pay $197. They ignored the fact that I had paid for 10 miles and forced me to pay all the 62 miles covered. I think Home Depot's unlimited truck rental is more humane than u-hall. I don't think I will ever rent a truck from you after this horrible experience.

Rating:

5.0

Espero que todo marche muy bien

Rating:

4.0

The computer system was not working properly and caused a delay in picking up the rental. Should work on improving technical issues. Staff was helpful.

Rating:

1.0

Was accused of things I didn't do ... And was kicked out off because of lies may up .. only because they want to run it the way they want .. after 6+ years there ..

Rating:

1.0

Why does the renter have to do everything online that should be the employees job we're paying to rent the equipment and have to work to get. That's not right and the employees should give the renter a walk around the truck not the renter taking pictures

Rating:

5.0

Convenient location Kind and helpful employees No suggestions

Rating:

1.0

I was charged twice , the van stunk , I had to go back to get the hand truck because it wasn’t in the van, the worker told me it would be in there . And I was told I did 114 miles and I only did 74 miles

Rating:

5.0

I have no complaints or suggestions at this juncture in time.All of my experiences have been up to par.

Rating:

4.0

Update the website so that people can see which locations are open and which ones are closed.

Rating:

5.0

We arrived at the uhaul to find the computers down ...nothing could be done. We just had to wait ..The representative was great , as helpful as she could be ...understanding how we all felt as we all waited for the computer to come back up. She was so calm and pleasant,especially under the circumstances. She kept everyone calm with her calm and helpful demeanor. Finally the computers came back on line after an hour wait and she got us all on our way. She told me her name but I forgot it.

Rating:

1.0

More staff is needed, there was only me person at the counter to assist, she was very polite and efficient despite the situation. There was a very long line was in there for over an hour

Rating:

5.0

Excellent

Rating:

5.0

Back was super dirty

Rating:

3.0

Although the customer service inside the store were very professional, the person(s) who WE NEEDED TO SEE to know WHICH TRUCK to REVIEW was NOT AVAILABLE. We should have been given a NAME OR BE ABLE TO DISTINGUISH the worker. The reason being is because there WERE SEVERAL MEN THAT WERE HANGING AROUND TRYING TO GET MONEY OR ASKING US DO WE NEED HELP PACKING OR ASSISTANCE??? This kind of thing is BAD BUSINESD FOR THE COMPANY.

Rating:

5.0

Thank you

Rating:

5.0

Very good customer service

Rating:

5.0

Perfect

Rating:

5.0

Every one who works there was polite and knowledgeable at there job ,my experience was very smooth

Rating:

1.0

They had no idea how to handle their customers and I was overcharged

Rating:

5.0

Everyone at this location provided Outstanding customer service. From the front desk to the guys escorting us to the truck and the men receiving the truck. Very professional and informative staff. I had a 20 out of 10 experience. Thank you all!

Rating:

5.0

I was very pleased with the service l received. Thank u so much.

Rating:

4.0

No tengo ninguno sastifecho

Rating:

5.0

Todo muy bien

Rating:

1.0

Nunca me ayudaron Retire todo mi staf octubre 31 por la mañana, me asegure de dejarlo muy limpio sin embargo me llamaron por telefono que tenia que pagarles extra 25$ para que ellos lo limpien, les dije que yo iria a limpiarlos y me dijeron que si yo iba me cobrarian 180$ ( el mes completo). Nadie quiso ayudarme y no voy a pagar 25$ extra por una limpieza que yo lo hice muy bien

Rating:

2.0

Staff was very unprofessional not nice at all

Rating:

4.0

I commend Samantha’s patience to help each customer with utmost sincerity.

Rating:

1.0

My unit was broken into and the management office did nothing

Rating:

5.0

Really appreciated the service thank you

Rating:

5.0

Patient staff who look out for customers' needs.

Rating:

5.0

I was very pleased on this hot summer day the AC was great. Restroom was clean. Storage unit was clean no sign of vermin. My only opinion is it was only 2 clean trollys to choose from when moving in my things, so I would suggest cleaning them weekly. Other than that everything was great

Rating:

5.0

Awesome Team

Rating:

5.0

Thank you

Rating:

5.0

Janice is amazing

Rating:

1.0

Really was concerning with all the guys out front of uhaul selling weed/ drugs. Smoking at the entrance, holding back door open and anyone walking in and out

Rating:

4.0

Great Great

Rating:

5.0

Great experience and very clean well managed company . Thanks Uhaul till next time

Rating:

5.0

Great service

Rating:

5.0

It was good

Rating:

1.0

Towed my fully loaded truck and caused damages to my items. Will never use uhaul again

Rating:

5.0

It's good for storage and reliable

Rating:

2.0

The personal wasdelow average...I have to go look for my room by myself with no help....

Rating:

5.0

Although the facility was great, I ended up not needing it due to relocating out of state.

Rating:

4.0

there was no dumpster and that sucked but everything else was fine

Rating:

5.0

Great friendly service

Rating:

3.0

My storage unit went up in price in less than a year. I was promised a fixed rate for the first year yet that promise was not honored. Rodents visited my unit often as mice/rat droppings were all over my belongings. I would never store here again.

Rating:

5.0

Excelente

Rating:

5.0

Thank you so much for your help

Rating:

5.0

Muy satisfecha con el servicio mil gracias 😊

Rating:

5.0

The storage was safe and secured at all times. The staff were helpful at all times.

Rating:

5.0

Staff was very helpful and knowledgeable

Rating:

1.0

I would be filing a complaint due to the matter a lot of my belongings was damaged.

Rating:

5.0

Muy satisfechos del cuidado y la atención que nos dieron, además de la seguridad de nuestras pertenencias. Gracias.

Rating:

5.0

I wish they give two months free cause it's hard to get the money like I have to borrow to get the money

Rating:

2.0

Understaffed, crowded, and storage locks need to be fixed.

Rating:

2.0

I don’t like the idea that people, who don’t have a unit at u-haul have a right to access the facility and no one from management acknowledges it;; or act like nothing is going on. I was informed about a week ago that some of the guys hanging around has a right to be around, in other words if they break in it’s ok, if they utilize and break anything or leave the bathroom nasty its ok, my feelings is that I don’t like it at all, that’s why I came frequently to the facility to see what’s really going on! Also I feel garbage compartments should be located around the facility to comply with persons moving in or leaving the facility,maybe it would cut down on the flow of steady garbage around the facility.

Rating:

5.0

One of my biggest compliment to UHaul, was; I didn’t have to change my schedule to accommodate anything at all. My schedule fits right into theirs. Convenient, friendly, hardworking people; who also have a sense of humor. Simply excellent customer service, on any day! My experience was very pleasant and I don’t impress easily. Thanks U-Haul for making my experience with you, one less thing I had to worry about, because of how convenient and accommodating you were.

Rating:

5.0

Thx u god bless ur business amine

Rating:

5.0

Gracias fue un placer haber usado sus servicios.

Rating:

5.0

It was great the staff was always ready and willing to help If I ever need a storage again I would go back

Rating:

5.0

Thx u

Rating:

5.0

Staffperson was very helpful. I think her name was Julie Butler?

Rating:

5.0

Estubo muy bien no tengo ninguna queja al respecto.

Rating:

4.0

The customer should have parking space for longer time

Rating:

4.0

Very outstanding people, place was very clean an quiet, I will be back wen am ready again ,thank you very much for service.

Rating:

4.0

They would get an excellent except for everyone should have a 24-hour access without additional fee and Overnight parking for unforeseen situations.. departure before 8:00 a.m.😊 www.knowGod.org

Rating:

1.0

I really can say that I have had the worst experience in my life with the manager of this site of U-Haul. I was resting in the parking lot because I found no hotels in the Bronx New York on that Saturday morning so I had to stay in the truck until they open that U-Haul store I had spent 5 1/2 hours driving from Pittsburgh to New York City I was tired so I decided to go into the parking lot of U-Haul at 2800 White Plains I made the biggest mistake of my life, because around 6:20 o’clock I notice a woman coming towards the the facility. As soon as she got out of her car and started walking towards the entrances, I said good morning Madame! After that I ask her excuse me! do you work here? Oh my God I made the biggest mistake this woman was so nasty and so disrespectful to me that I had to close my car window not to hear her Verbal aggression. I told her that I will talk to the manager inside about this treatment But I was in shock she was the manager and she told me clearly that she was like the owner of the place! I wanted to leave but I needed to finish what I went there for, so I tried to put no mind. Oh my God for my surprise while I was in a line inside the store I’ve noticed that she was talking to her employees and looking at me I knew but I was already profiled it so sad to drive so long hours not get a place to sleep have to stay in the truck until they open the facility and just because you ask someone who is coming with a cup of coffee I’m a bad attitude you have to endure the disrespectful And rude treatment from the person that is supposed to represent a corporation how sad this was for me that is not business psychology that is aggression and abuse

Rating:

3.0

My experience was great, and the Manager Ms. Lawrence was so helpful and understanding

Rating:

3.0

The only negative is the line in the store gets extremely Long and there’s usually only one or two people working. Y’all need to expand. Business seems to Be booming for you.

Rating:

2.0

My experience was below average. The card system miraculously went down after my reservation was booked and confirm online. This forced me to find cash at the last minute which was not easy. Random ppl hang out in the parking lot while I was packing my belongings into the truck. I felt very unsafe.

Rating:

5.0

No comment.

Rating:

5.0

It Was Good...

Rating:

5.0

Gracias por dar tantas soluciones a las necesidades que surgen de una mudanza👍

Rating:

4.0

The service was good , but the manager wasn’t she was rude.

Rating:

5.0

Overall experience was great, but the monthly rate was expensive for me. Kept getting charged late fees every month.

Rating:

3.0

I'd waited almost a full hour for one transaction to go through also was denied access to uhaul storage during storage hours which would be unnecessary mileage fees charged.

Rating:

5.0

The facility is spotless, safe and secure.

Rating:

5.0

Good service

Rating:

2.0

Roaches and dead mice,there. Bruñida was a superbitch at every turn. The only good thing is that I'm out of there,thank Black Jesus!

Rating:

5.0

Always a pleasure doing briskness at this location .

Rating:

3.0

Staff needs some training on Uhaul processes.

Rating:

2.0

Not the first time using Uhaul, but no doubt is the worst experience ever, up front price changed, and then, after returning the truck the same day, I received a message with a balance due UNHAPPY

Rating:

5.0

Everything he was very goo except when they dont cancel my storage and they asme for my payment but your fixed so he was very good

Rating:

5.0

The lady at the front desk was so helpful and very informative. Super nice and with a smile on her face. She made me feel so warm and welcome.

Rating:

1.0

Really Bad lack of U-Haul Management and Staff members at this facility Equals bad Service for New Customers. This place needs help.

Rating:

5.0

The salespersons both here and in South Carolina were exceptionally kind.

Rating:

5.0

Excellent customer service. U-Haul knows how to take care of all my moving needs!

Rating:

5.0

The manager and staff where well trained and very nice.

Rating:

1.0

I rate it poor only because of the manager. The general manager at this location is the most disrespectful person i have encountered in a business place. I would not recommend for that reason.

Rating:

5.0

The young lady handled everything very professionally.

Rating:

3.0

A little pricey

Rating:

5.0

The staff were great.

Rating:

5.0

The staff were all helpful

Rating:

5.0

Great customer services and the ladies are very pleasant and beautiful

Rating:

2.0

Very unprofesional, no confidence about customer information. Prices are to high and there is no customer service all they care is about the money and thats it.

Rating:

1.0

Worst staff and location ever

Rating:

5.0

The staff was friendly and helpful. I will go back if I need another service and recommend friends and relatives too.

Rating:

5.0

The manager and her staff's is always welcoming and understanding.

Rating:

4.0

The reminders were thoughtful so that my bills were paid. It was free from mice and riches that’s the best thing. Thank you

Rating:

5.0

Good service

Rating:

5.0

The customer service at the White Plains road location is number one. They are patient and accommodating. Courteous and kind. I appreciate my experience with this office. The manager is great!

Rating:

5.0

Miss manager Brunilda and staff members they help me a lot thanks for this wonderful staff they care they know my name 👍 job thanks U-haul

Rating:

2.0

N

Rating:

4.0

It would have been more convenient for me if store hours were extended on Sundays. Otherwise, I was pleased with my unit and this location.

Rating:

5.0

I find this U Haul facility to be well managed and met my expectations. However a heavy item and the nine steps leading to the space prevented me from storing a slate top pool table.

Rating:

5.0

Well managed and maintained facility in a rough neighborhood. Friendly and helpful personnel.

Rating:

5.0

Excellent customer service !! Keep it up that attracts customers

Rating:

3.0

it was a good expieriance staff people wAs very helpful