Customer Reviews for U-Haul Moving & Storage at Buford Dr

Rating:

1.0

Let the customer know prior to getting truck that they need to take a picture of the gas when they return. I put the gas back drove 9 miles total & I put almost 2 gallons back in @ the gas station next to the U-Haul store & they charged me $45 for gas. I called & Takara told me I had to show proof but she didn’t have to show me proof of where the gas was. I will NEVER COME HERE AGAIN!

Rating:

5.0

Excellent people working in there

Rating:

5.0

Nothing, very professional. Unfortunately even though I had checked in on my phone earlier, I had to repeat the process at the store. The movers we used through Uhaul were prompt and excellent very diligent workers.

Rating:

5.0

Wow experience

Rating:

4.0

Upon arriving at our new location, we found that our mattress was wet. apparently there was a leak in the truck as we did move in the rain.

Rating:

5.0

This is an excellent location. They have a lot of equipment, it is always clean and the staff is very friendly and helpful.

Rating:

2.0

At this location both bathrooms were out of order. I rushed out and didn’t preview my unit when I returned it was to little. I was given a unit up the street that didn’t have a bathroom. The bathroom closed when the office is closed. I was told my ASM that I could not leave the rental truck to go across the street (8 lanes of traffic) to use the bathroom I would have to drive (more mileage) which I did have to. I asked to be called for future charges because I keep my card locked/frozen. This didn’t happen either. I have called back twice to make my payment and dispute the miles (no bathroom on site) only to be put on hold. I have been told that I have a late charge because of this. This is an unnecessary headache. Also if the location up the street is the sister property please help me understand why I couldn’t leave the truck there after we were done? Also please ask the person on the phone if… they would like to hold. When customers are at work holding for long periods of time is not possible. I still need to pay my bill for the truck rental but this location is busy and no one has time to actually answer the phone.

Rating:

5.0

Great location and great people.

Rating:

5.0

Courteous and well run operation!

Rating:

5.0

Simply make sure you keep the wonderful employees you have at this location. I had zero idea the volume of business done at this location. We arrived to pick up our reserved equipment and this place was wide open busy. All/Every employee was nice and calm. Three different employees walked by us in line and all thanked us for our patience and said they were sorry for the wait. I was truly stunned at how nice and calm everyone was, smiling, and just taking care of business. Jorvis waited on me. Guided us to the back of the lot and put the trailer on the ball for me. When we returned the equipment, same thing, really nice guy, didn't get his name, asked me to back the trailer into a spot. I did, and then he took it off the ball for me. Great guy!! Very impressed with this location!!!

Rating:

5.0

This location was professional and helpful. This was the complete opposite from the Lancaster, TX location. I was told if I didn’t return the equipment at the time I paid not the time I waited. I need to speak with someone.

Rating:

4.0

There was a line of customers when I arrived but staff worked through them quickly. Everyone was helpful, professional and nice.

Rating:

5.0

All transactions were completed quickly

Rating:

5.0

All good!

Rating:

3.0

ways to copy information, from old contract to new contracts, so customer doesn't have to repeat them selves, .

Rating:

5.0

Service was quick and easy.

Rating:

5.0

Best location in the USA! Always so friendly and professional at this location!

Rating:

2.0

I rented a 10’ truck and trailer both items were poorly maintained and slowly deteriorated as my 800 mile trip went on it’s been days and things have still yet to be resolved

Rating:

3.0

I don’t see the point in renting a Uhaul for 24 hours if you can only drivee 30 miles.. getting the Uhaul and taking it home, we wasted like 6 miles. We had to pay an extra $50 because we went over our mileage. It just makes me upset because we paid $150 for this Uhaul and then after everything is said and done we are having to pay another $50

Rating:

4.0

The online app was a little buggy. It was not as seamless as I would’ve hoped. Especially since most people use it when no one‘s at the Uhaul location or they’re using it at a satellite location like a convenience store that happens to rent Uhaul‘s.

Rating:

5.0

Takara and Gloria were super helpful and knowledgeable. Both women went above and beyond to help me with my move. They were kind and compassionate. They provided customer service to another level and displayed professionalism to the max! Takara broke everything down and explained everything thoroughly, while Gloria completed my rental and went over the charges in detail. She made my checkout simple and stress free. Many thanks go out to them both! I will refer them to everyone I know who is in need of renting a truck! FYI- the shrink wrap was cheaper at their U-Haul than it was at Walmart!

Rating:

5.0

Great experience, helpful staff

Rating:

3.0

The man I rented a truck from was awesome. When I returned the truck on time for the right amount of gas, I went in to turn my key in and the lady wouldn’t take it. She told me to go back. Download the app scan the truck, blah blah blah, and I was in a hurry. The truck wasn’t late, but yeah, I had to go try to do that and my phone wouldn’t download no app because it didn’t have Wi-Fi so I went back in there and ask her is there anyway you can please check me out so I can go without me having to download the app and everything she said no she refused to help me so she said you can take it out front and put it in the yellow box and be charged $20 for it being put in that way, I was pissed. I was so mad so that’s exactly what I did and walked out. I don’t recommend her for no one but the guy that morning was awesome

Rating:

5.0

Excellent service. Efficient and friendly staff.

Rating:

5.0

The first person that checked we out would have been better if she would of had a smile

Rating:

5.0

Ready on time. Nice helpful folks. Great experience!

Rating:

5.0

I have had some BAD experiences with rentals from U-Haul in the past; like renting a van a month in advance through the app then arriving and the van not being available. However, my last experience and service (3/14/25) was most EXCELLENT the entire rental period. Patrick assisted me and he was extremely helpful. He answered all of my questions to perfection. He actually assisted me with me initial rental as well as my return. Patrick is an awesome employee. I wish he worked at every business I patron!!! Kudo's to Patrick; keep up the AWESOME work!!

Rating:

5.0

The employee who waited on me was patient and very helpful. Since I have rented 3 times from U-Haul this year, I wish they would keep my profile photos so I don't have to go through it each time.

Rating:

5.0

Great pickup experience, fast and easy.

Rating:

5.0

My family was attended by your so compassionate staff Ms Devin 😊 she attended professionally to our needs … highly commendable… also our thanks to your Mr Wajeed for his assistance… THANK YOU U HAUL 🙏🏻❤️

Rating:

2.0

The location is too close to a major highway and shopping venues. To enter or leave this location is a huge undertaking. The equipment had faulty wiring and did not have a lift gate (that I was told it will have). Had to swap trailers and eventually got the right one.

Rating:

4.0

Professional staff and no hassle service. Loved the easy checkout and check-in operation. Thanks Buford Uhaul!

Rating:

5.0

No hidden fees, no extra charges. I got what I paid for. Employee's were polite and helpful. Overall a professional experience!

Rating:

5.0

Execellnt

Rating:

1.0

The truck had to be switched at the last moment because the keys were not in the truck. It was supposed to be a simple mobile pick up, but I had to go inside the store luckily it wasn’t closed just yet to have everything switched around.

Rating:

3.0

Get more friendly customer service representatives.

Rating:

5.0

Best option for your moving equipment and packing needs.

Rating:

5.0

Very good convenience

Rating:

1.0

The customer service is very poor, the car is dirty and in very bad condition, even showing check engine light, and the worst thing is that they always charge too much to the bill, you always have to call for the refund. It's a shame that they don't have serious and honest employees.

Rating:

5.0

Very helpful and knowledgeable about equipment

Rating:

4.0

Very professional

Rating:

3.0

I would not call this location friendly or inviting. There were things all in front of the door that we had to navigate thru, and no one spoke until I spoke to them. The girl at the desk was friendly and helpful, but the guy outside working just looked at us strange when we entered and exited.

Rating:

3.0

I've been coming in this particular U-Haul for the past three days because I was going through a long stressful move. On yesterday I still had the van because I was unable to finish offloading during business hours on Sunday so I came in at open on Monday morning. I just needed a small storage space for the remaining items I had left in the van so I asked if I could get a storage unit there. Let me just say that with no distractions and assistance it is hard to know how to get back up to the office from the storage unit. I was assigned to someone else storage plus the young girl sitting at the desk was not like all the other kind helpful associates I've encountered there the past few days. Aashyah W seemed as if she were troubled or something because she was extremely rude! I had witnessed it with her previous customer because she even got to me. If she has that type of attitude then she definitely shouldn't be in customer service. Normally when you're getting a storage unit the CSA comes with the customer to make sure everything is okay. The unit I got was full of debris and should have been cleaned first. She just had an I don't care attitude from start to finish and I really hope she's not like that every day because if so then working around people is where she needs to be.

Rating:

5.0

When it was close to pick up, I was informed that I had to go further away to pick up the car. Other than that, everything went smoothly. I will come again. Good job

Rating:

3.0

The truck I rented definitely could use some maintenance

Rating:

5.0

Gabbi was excellent. Very pleasant, Knowledgeable and helpful person.

Rating:

5.0

Very nice and friendly staff. The trailer is clean. The process was easy.

Rating:

5.0

The equipment yard is too small. Employees were very helpful.

Rating:

5.0

Good people are there excellent customer service

Rating:

2.0

Couldn’t pick my truck up on time as it was in the back behind the gate. The back door was wide open with leaves and debris inside.

Rating:

3.0

Lady that received equipment was rude and didn’t want to help. I complained about having light issues with the trailer I rented and she didn’t even respond.

Rating:

1.0

You all charged me another 54.99 I assume because it was late. This never happened before.

Rating:

4.0

Everything went smooth and fast. Very pleased.

Rating:

4.0

The location was severely understaffed. One employee for 7am on a Saturday. Nonetheless Talara was very courteous and helpful. The truck was clean and in good shape with the exception that it needed an alignment. It wanted to pull to the right pretty hard. After-hours drop off was the only truly bad experience I had. Forcing an app will always make me resent you, and doubly so when the app doesn’t even work. I was unable to return my truck correctly & settled for dropping the keys in the box and driving away. Why not use a simple web form with a code printed on the contract or something? That’s so much simpler and more resilient.

Rating:

5.0

The first trailer I picked up at first started my trip with had bent axle that was making the trailer bounce up and down uncontrollably. Luckily, I noticed this and was able to head back to the location and ask for another trailer to use. And I ignore this in continue wrong with my trip. I knew there would’ve been an accident or something significant that would’ve impeded my trip. Very lucky for the staff working there who assisted me on getting a better trailer in all was OK from then on. Thanks again.

Rating:

2.0

I rented a trailer on the 9th around 11am and returned it at 3pm same th day. Employee told me where to park it, I unhooked it and he said "you're all set, you get a receptin your email. I got one the next day and another the following day. The trailer was never checked in and I was being charged. On the I had to drive all the way back to the location and show them the over charges. Young lady said they'll take care of it and refund the money. Nothing has been reversed 9n my card as of yet!

Rating:

5.0

Customer service was awsome

Rating:

4.0

I have been renting units from that U-Haul storage facility for almost 5 years and had up to five units at one time. The service was good and and my recent experience there with Gloria was excellent. She is an excellent employee..

Rating:

3.0

Too expensive for a small room. The monthly payment increases quickly after you sign up. Obviously, it’s just to get you in the door; not a set fee for your duration as implied originally when discussed.

Rating:

1.0

The manager need too be fired let someone steal my belongings

Rating:

3.0

Will never do an outside storage unit by woods, to many spiders and bug

Rating:

2.0

You charged us an extra month for no reason

Rating:

5.0

He was awesome!

Rating:

3.0

Pricing was the main issue

Rating:

2.0

Moved out after a couple years due to MULTIPLE price increases. My unit was broken into and they had no surveillance on that particular side of the building and my loses were in the thousands.

Rating:

5.0

Very professional and helpful

Rating:

5.0

Thank you for keeping my valuable possession’s safe & sound for the last 8 yrs. everything was in perfect condition, many memorable items & collectible’s .

Rating:

5.0

Thank you

Rating:

5.0

Very informational and helpful!

Rating:

2.0

The staff did not know when I moved in, and when I moved out I let them know and I got emails stating that my card was declined for the month after I moved out. I requested that Lauren Cantrell respond to the email that she sent me and I got no response.

Rating:

4.0

That the location is difficult to get to and get out of is the only complaint

Rating:

5.0

Everyone has always been so kind and helpful. Thank u so much.

Rating:

5.0

Owner is very polite and professional.

Rating:

2.0

This Uhaul storage facility is extremely difficult to navigate with one of the larger rental trucks. The spaces between the storage buildings are pretty narrow, and it's all made worse by the fact that the Uhaul team has unrented trucks and trailers just kind of randomly sprinkled around inside the storage area. If I didn't have someone with me to help me back up and turn the truck around, I almost guarantee I would have hit something. Also, the inside of my storage unit had not been opened for a month, but had somehow accumulated tons of dust and leaves on top of all my stuff. I will not be using or recommending this location in the future, unfortunately.

Rating:

3.0

It was really disappointing that they had trucks parked everywhere around the storage facility, making it extremely hard to pull in a trailer. The storage facility had narrow roads and putting truck all throughout there just made it impossible and uncomfortable. I would definitely not recommend anyone. It was really disappointing that they had trucks parked everywhere around the storage facility, making it extremely hard to pull in a trailer. The storage facility had narrow roads as it was and putting you holes all throughout they’re just made it impossible and uncomfortable. I would definitely not recommend a storage facility to anybody, not even an enemy

Rating:

3.0

Building is just dark and old, other than that it’s exactly what you’d expect from a storage facility. It’s also on the expensive side. I moved my belongings from the small unit I had to a 10X25 for 20 more dollars a month.

Rating:

5.0

Have not used the storage the order was added on accident and cancelled right away

Rating:

3.0

I would not recommend this facility for people looking to have indoor storage. The air conditioning in the indoor units was very inadequate in this Georgia heat and humidity. But the staff were nice and very easy to work with.

Rating:

4.0

I was not reimbursed for a one month free storage unit, when I drove from California. You people charged my debit card, and never refunded me the money for a month free rent

Rating:

2.0

Only because it's in a very bad spot in Buford lots of traffic and a very small driveway, if you pass it your screwed because you have to go all the way down the road and try to get back to the driveway. Also it is always packed with u haul trucks and it's hard to fit down the area to get to your storage unit and even then one of the trucks was blocking my unit one day! Very nice staff but in a horrible place!!

Rating:

4.0

Storage door wasn’t locked (on my behalf) so I received an call informing that it wasn’t locked securely, so I asked the person that called if they could put one of there green tags on it. They told me yeah but when i went to get my things out there was no green tag luckily nothing was missing.

Rating:

5.0

The entire staff was friendly and professional . Always smiling and willing to help.

Rating:

5.0

Very professional and kept me informed of every detail!

Rating:

5.0

I was very pleased with my whole renting experience. Staff was always helpful and polite. Lauren was so great to work with and went above and beyond to help in anyway. I would totally recommend to friends and family

Rating:

1.0

Unit 133 does not have a tight fitting door, dirt, leaves and debris were blown into unit by mother nature and most probably someone with a leaf blower. My items became filthy. This coupled with rent increases, made the decision very easy to leave and move on. Lastly, the access to get in and out of the facility makes it very difficult when trying to depart. The location of the the key pad to open gate is not positioned well with me having to exit my vehicle each time i wanted to leave. I have been contacted so many times by text (hourly) that I had to report those texts as junk.

Rating:

1.0

After receiving a total of 52 text messages over the course of this weekend, I am leaving a review. Our experience has been one largely comprised of rudeness and a general unwillingness to help. Add to that the above mentioned spam messages, a burned out light in the unit that no one seems to care about, our reservation being messed up 5 different times, and being charged for a climate controlled unit when we were given one that was not ... This has been the single most stressful part of our move. Bar none.

Rating:

2.0

The employe not only was rude and disrespectfull, he also was unhelpfull with the storage , some much that I had to cancel the contract and move to a new storage location.

Rating:

3.0

Well my wife ordered the storage was unaware that she ordered a room too small and we ended up cancelling and still haven’t received the refund for the cancellation

Rating:

5.0

It was fast and friendly, but getting to the storage and the rental place off that busy road if horrible!

Rating:

5.0

A gentleman was very friendly and his help eased my frustration. Excellent customer service.

Rating:

3.0

The people working in the front we not as customer friendly as I would have expected from my prior experience which is why we used this facility. Was the staff friendly and helpful....I checked yes but they could have been more so. My card did not work three different times which meant I had to continue to return to the office. They kept asking me if I swiped it more than once and I had done that. I would have thought the gentleman working would have go to the gate and checked. I was finally able to get in which is all that matters at this point. The storage facility was clean.

Rating:

4.0

You need to re-align trucks parked along storage units, not enough space and equipment at end of lines needs to be placed to allow for trucks with long trailers. Otherwise, excellent.

Rating:

3.0

It was a long wait apparently due to system issues.

Rating:

5.0

The office staff was always great! I had a couple of questions after my move out and they were able to answer my voicemail within a couple of minutes of me leaving it. I appreciate the prompt response and helpful customer service.

Rating:

2.0

The large storage unit I had was usually partially and sometimes fully blocked by trailers.

Rating:

5.0

Travis was very helpful I do wish that the uhaul organization would give military personnel a dis punt as Home Depot doea

Rating:

3.0

My only negative is the sharp and frequent price increases - just became too expensive

Rating:

5.0

Great Job!

Rating:

4.0

No complaints.

Rating:

4.0

They have too many rental trucks and sometimes park them in front of your storage building making it hard to access and get things in and out

Rating:

5.0

The staff was professional and accommodating. I would recommend this facility to anyone. Thank you so much

Rating:

2.0

my rates increased 5 times in 1 year. That is unacceptable.

Rating:

5.0

The staff was professional, friendly, and informative. I would highly recommend Uhaul storage to friends and family. It was a time consuming job made easier. Thanks, Uhaul and Travis Ledbetter for assisting us.

Rating:

5.0

With life untimely things happen. I was 2xtimes charged for unit that I never used. A gentleman Named Donny when I called he helped me His customer service was the best . He looked in and made it better.. Problem solver. Listens well and Resolved ….Loren was amazing. So you have. a Great Team and clean property 💯 Thank you for making it better for me.. Great Team

Rating:

5.0

I’m old woman and they wereVERY helpful and fast when I had to use them. I would gladly recommend them to all my friends.

Rating:

5.0

From my 1st encounter to my last encounter every staff member was professional and friendly. I definitely will let my friends and family to choose this Uhaul location

Rating:

5.0

Travis Ledbetter is an excellent CS Representative. He was able to fulfill my request quickly and to my complete satisfaction. Very satisfied with U Haul.

Rating:

2.0

Have had ongoing water leak problems since the beginning. I moved contents inside to avoid leaks and a leak would occur elsewhere after your staff would attempt repairs. It has ruined many an item. I have had no choice over the years to keep renting the unit as I've had problems restabilizing after divorce and recently with COVID and major heart surgery. AND NOW Y'ALL ARE JACKING UP THE PRICE WELL BEYOND INFLATIONARY RATES AND TAKING ADVANTAGE OF THE GROWTH OF THE RESIDENTIAL INSTABILITY OF RECENT TIMES AS WELL AS OTHER SOCIETAL SHIFTS. (I'm sure your stockholders are well pleased with increased earnings!) I had to retire well before I planned due to health and now on fixed income. I am for now living in a personal care home since my 2 1/2 month heart surgery plus complications stay in the hospital. My long history of continued renting of the unit was never planned this long and except for family mementos, pictures and minor heirlooms, the contents are probably not worth the rent paid over these many years.

Rating:

1.0

Only one staff member was helpful, raul

Rating:

4.0

Servicio rapido y oportuno. Muchas gracias.

Rating:

1.0

Units are old and hs way too much debris and dirt and leaves from the outside all of my stuff was ruined

Rating:

2.0

Upon arriving I was greeted well but my experience quickly began to trickle downhill from there. I was already frustrated with Uhaul because a previous location that I had made reservations with informed me that they did not have any available units to which I would spend the next 25 minutes on the phone with a customer service representative trying to locate a Uhaul self storage and equipment return location. I had never been to a Uhaul self-service storage facility before and the initial representative was anything but helpful. He did his best but when I informed him that I had a reservation for a storage unit he looked at me like I had lost my mind! He didn't even ask for my reservation number. I had never done anything like this before so his responses to me seemed to come off as very uncourteous, unprofessional, and just plain lazy. He hadn't even started listening to my own needs fully before he started helping another guest! I was appaled! My needs were not being met and my frustrations continued to mount. Then when we were finally making headway I was told that I was going to be charged for my unit, to which I had issues because when I had made my reservations online I was guaranteed one month of free storage for a 5x5 unit at $69 per month at Oakwood. So at that point that was already three strikes for Uhaul. I was livid! Shortly thereafter another CSR came to assist to try provide me with some greater assistance. I wanted this location to honor my original agreement that I made with Uhaul when I made the reservation the week prior and it just seemed like it wasn't going to happen. Initially, the lady that had begun assisting me wasn't making mich better progress, and finally after a few minutes of actually listening to me she got on the phone to begin providing me with some reprieve. Finally, after about 30 minutes, a resolution came, and I was my original agreement was honored. While in the end my needs were met and the last lady that helped me finally got me taken care of, I shouldn't have had to go through all of those frustrations, not just once, but three times, and after a period of about 30 minutes, before my needs were finally met, it should have only taken 5, maybe 10 minutes, tops! I am not impressed with the level of professionalism and quality of associates that are employed at this location and would encourage the manager to consider hiring much more professional and courteous people that actually take the time to listen to customers instead of being lazy in getting customers taken care of. Had it not been for the last CSR taking care of me I would have rated only one star. I would hope that in the future that these kinds of situations can be avoided so other guests do not experience the same level of frustration as I have.

Rating:

3.0

I paid a month in advance and moved out before the end of the month and did not receive a credit on my account for the early move out. That is not fair! The unit is available for a new rental.

Rating:

5.0

Everything is good.

Rating:

5.0

They are always very friendly and helpful! I only go to this location because of the service they provide! Very professional and amazing service!!

Rating:

4.0

My lock wasn’t in the unit. Since it was late I had to go buy one.

Rating:

5.0

First, let me say thanks to Danielle Hall. She worked with me in May of 2020. By extending the time allowed to get here from Idaho Falls, Idaho. In the 6x12 tailor. 2nd, when I moved from the 10 x 10 to the 10 x 15 unit. She made the process easy. Then, when I went to work at U-haul at the Buford Drive & Mall of Georgia locations. Danielle was my boss and learning from her was easy and enjoyable. After I left the company but still had the storage unit. Danielle was still nice and friendly as expected. Danielle Hall is a huge asset to your company. While the facility is secure. More lights should be installed. Especially for those like myself. Who tend to work later in the night or early in the morning in the storage I do feel the access should be 24 hours to the storage. The storage was well maintained and I would recommend U-haul moving & storage to friends. Thank you, Stephen Poindexter General Manager- Country inn & Suites-Buford-Mall of Georgia 470-708-4300

Rating:

5.0

Danielle was very helpful and accommodating. I do however wish I was able to use the storage unit immediately, but I understand that a replacement door is a benefit to me.

Rating:

5.0

Staff was extremely helpful!

Rating:

2.0

1. What was to be perceived as dead vermin (rodents) upon entering the main storage facility- not the unit itself. 2. Bait box top seemed to be off and not connected to the unit. 3. Rat poison was chewed up into literally really fine pieces along the back wall outside of the bait box. 4. Staff put a lock on my unit. This unit was paid up $450 through July 2022. Therefore, this was not a matter of non-payment; instead, I did not put a lock on my unit. Moreover, I understand the lock was put on for safety. However, staff did not give me a courtesy call resulting in me having to go buy a lock cutter to remove the lock. The cutters cost me $40.00 and my movers charged me over time in the amount of $100.00. 5. Storage facility is 20 +/- years old and needs a face lift to possibly a remodel. 6. Danielle-General Manager was great. Other staff over the phone was horrible and had poor verbal customer service skills to customer when they became uncomfortable. This is a coaching opportunity.

Rating:

5.0

I can't recall the ladies name but she was the manager or in some sort of leadership position. She was very well spoken, listened as she dealt with customer who was in default. I was impressed with the way she handled that. Great job!

Rating:

5.0

Danielle was amazing and was quick to check us in and out. She made the experience quick, efficient, and all around an amazing experience!

Rating:

4.0

The unit has rodent problem, couldn't help with hand truck. Need a smaller unit.

Rating:

5.0

Very easy all the way around.

Rating:

1.0

My items were damaged after it was hit by someone’s uhaul and it wasn’t fixed properly.causing my items to become covered in mold after rainy weather.

Rating:

1.0

I am very dissatisfied with I-Haul at this location. I have had so much trouble! When I first got unit, we didn’t even get a “ map” to where the unit was located, we drove around all the traffic there , tried calling several times with no answer, then we had to go get one, which it took a Long time! Then I was Locked out of unit without a notice!!! Tried to charge me late charge seven I had asked to be it on direct withdrawals, but was not done! That’s how good they listened. Yesterday I emptied unit( 2 days- after payment, and was told that I don’t get any money back???? Why???????

Rating:

5.0

Thought I registered for online rental, but had to travel to storage facility 1st to rent in-person before picking up my furniture. All turned out well.

Rating:

1.0

There was one lady and man that worked close to closing time which I felt that when I came in late they laughed in my face when I asked them to please move the truck from in front of my storage unit so I could unload and they didn’t understand why I wouldn’t carry my items an extra 20ft to get to my storage. Also I turned over possession of my storage unit 2 weeks before my bill was due and they wouldn’t give me a pro rate or money back which is not fair considering I didn’t use the storage unit for a full month. Also there were roaches in my storage unit on my belongings when I moved them out and I was highly upset. Needless to say I will not be using uhaul ever again. This was a nightmare of an experience and I am not pleased, also I will tell my family and friends about my experience and to not use uhaul. Thank you.

Rating:

1.0

Withing 1 week got my unit got robbed lost more than 4,000$ from a person who was living in unit 0414 who aperanly doesn't supposed to be there with drugs the thieves are very profesional open the locks not very safely place as soon my situation happens they start doing rounds and security otherwise they would not doing it. Very very bad place I will not recommend this place to Nobody get a cubesmart unit is a lot more secure and are more safe for your stuff . Get out of there !!!!!!

Rating:

5.0

Danielle was very patient and helpful. She runs a very professional establishment.

Rating:

4.0

There was a death cockroach in the storage

Rating:

5.0

EXCELLENT CUSTOMER SERVICE THE WHOLE TEAM.

Rating:

5.0

Danielle Hall was very helpful and easy to work with. She did a great job and provided speedy service.

Rating:

5.0

Me gustaría que las unidades sin control de clima estuvieran más limpias en las áreas afueras nesecitan atención de mantenimiento y pintura.

Rating:

2.0

Worst pick up and drop off experience I’ve ever had with a moving company. Will be using Budget next time

Rating:

5.0

Thank You for providing me with a safe and secure place to store my belongings for the past 7 years. It was a much needed service at that time of my life.

Rating:

4.0

The store manager was very helpful in finding me an enclosed trailer to meet my moving schedule into the storage unit. Facility is well stocked with all moving supplies.

Rating:

5.0

Danielle runs a great shop. Whether I need to rent a truck, trailer, or storage unit she and her staff are always very helpful.

Rating:

5.0

Everything thing was convenient an staff was very friendly and helpful

Rating:

2.0

The place was busy when we arrived, we were a little stressed ourselves, taking that into consideration the clerk who helped us, didn’t have focus on us, when I asked how big the unit was instead of showing us, he gestured to the area and was texting on his phone. Then he finished our transaction, did not offer to show us where the unit was, so after searching in our own we tried calling, no one answered. So we had to drive back up to find the info on where it was located. Then we realized what he meant by inside (again wasn’t explained) so again we drove back up to upgrade to a larger unit. At that time a young nice gentleman explained he did truck rentals and couldn’t assist me but would get the other gentleman who was outside on his phone (again). After a few minutes passed, the two gentleman came in and the one on the phone was very agitated and using foul language to either the other guy or the phone couldn’t tell. The nicer of the two kept apologizing and the phone guy continued his call while he sat down, very agitated.. I tried to diffuse and also let him know we too had a stressful day so he could maybe get back to servicing the guests? Again no visual on map, no explanation just upgrade and done. I would want to know if I was the owner or manager of this uhaul about the poor customer service. I would also not like to see the gentleman fired as he did do his job just poorly and maybe with training and no personal calls this could be fixed.

Rating:

1.0

Was told by the manager I could drive my 24’ box truck onto the property. I tried 3 different times and was not as to drive in because the roads throughout the property were blocked with your trucks every time..this was a complete waste of my money. I had no access to my unit. When I complied all I got was “ I’m sorry” TOTAL RIP OFF

Rating:

5.0

Staff has a great sense of excellence in service product knowledge and problem solving. Thanks for the experience. Joyce You Whyte

Rating:

5.0

excellent service from all the staff involved!!

Rating:

5.0

My experience with U-Haul was very graceful The people that works there are very professional especially Jacob please keep him around thx and my GOD Bless .

Rating:

1.0

I complained about a lizard being in my storage she told me just be lucky it wasn’t a rat. I did not think that was professional. I moved out before my 30 days was up. I told her I don’t need any lizards or rats nesting in my belongings. All employees need to work together as a team even if you have a new employee.

Rating:

1.0

Staff members are not on one accord with each other misinforming clients.

Rating:

4.0

Better face to face. They rarely answer the phone.

Rating:

2.0

Place moving blankets reserved in the truck or at least tell us where to pick them up. Accept returns of unopened new rug bags etc without a receipt. Obviously they are your product. Answer the phone. Return phone calls. Provide customer service training to your staff. Be helpful.

Rating:

5.0

They were outstanding to work with and helpful at every turn!!!!

Rating:

5.0

Great customer service.

Rating:

5.0

They really came through when we needed them

Rating:

1.0

It didn't have a Jack or tire tool In it at all

Rating:

5.0

Everyone was super friendly, and made my check in and check out process quick. I definitely would recommend this location to my friends and family.

Rating:

5.0

They were fair in helping me out when I came to them. Very kind staff.

Rating:

1.0

My experience with U-Haul has been absolutely ridiculous. This location in Buford never satisfactorily dealt with my billing issues, and the customer service phone number deferred back to the store.

Rating:

5.0

Great service in a great storage facility. Very secure.

Rating:

2.0

Was not informed of the rat situation! Appalled that there even was a rat situation! Wrongfully informed of the unit being "climate controlled"- was hot/stagnant in building!

Rating:

4.0

Quick and easy move out

Rating:

4.0

Nice work

Rating:

5.0

Hours convenient

Rating:

5.0

Perfect

Rating:

5.0

Great service

Rating:

1.0

I would not recommend this location for storage units to anyone. Tom in office is only one who gave service. 1 unit broken into 3 weeks to fix 1 unit leaked in ceiling causing damage no return calls

Rating:

5.0

I thank you very much for helping me out with people in need are agency Calvin stennis cdc thank you very much

Rating:

5.0

Sidney was excellent. She made she we were accommodated , found the best price, and she is very informative.

Rating:

5.0

I think this store U-Haul is one of the best U-Haul stores around the U-Haul team treat you with respect and care and love I deeply appreciate them all excellent job keep up the good work clean store

Rating:

5.0

Good job

Rating:

1.0

They stole anything of value from my locker. Brandon screwed up in entering info in computer. Major FUBAR.

Rating:

5.0

Thanks so much for all your help!

Rating:

5.0

Best location I have ever gone too.

Rating:

3.0

I was assigned a unit and discovered after unloading some of my items that the unit was occupied; had to reload my stuff to take to another unit..Some staff members seemed clueless, others very good

Rating:

1.0

you all stink you cut locks and anything of value is gone.

Rating:

5.0

Highly recommend. Good location right off interstate.

Rating:

5.0

I dealt with 3 u-haul locations for my move... pickup in Fort Myers...one drop off in Buford...and finally a storage locations in Oakwood all were very helpful and very friendly.

Rating:

5.0

Excellent service!! Renting another truck on the 15th. The manager and staff provided exceptional service at this location. All are patient and extremely helpful.

Rating:

3.0

staff was friendly, didn't know which units were available. assigned one unit and moved to another after unloading lots of stuff realized it was occupied. Still dont have paperwork on correct unit

Rating:

1.0

I had the worst customer service possible at this location. Plus, the gate is constantly broken. I will never use u-haul again and will warn everyone I know against it as well.

Rating:

5.0

Great staff!

Rating:

4.0

Everyone was friendly and helpful. We had an easy time with the storage unit and will recommend this facility again to friends and family.