Customer Reviews for U-Haul Moving & Storage at Capital Blvd

Rating:

2.0

the other renter did not return the truck and i did not get the truck i booked

Rating:

1.0

Over Charged Me For Gas and Miles up to $800

Rating:

5.0

The guy who helped us was very personable and helpful. Very patient.

Rating:

3.0

I estimated the miles when I set up the rental. In retrospect, I'm pretty sure I over estimated the mileage but no one has offered me a refund for the overage. I would thing it would be good business practice to adjust the bill to the mileage I actually used and issue me a credit for the difference.

Rating:

5.0

Very friendly and helpful staff. When I told them about my pick up experience at a different location, they promised to refund the equipment I never received.

Rating:

1.0

When I arrived, the doors were locked and no one was around to answer. I started walking through the parking lot and eventually found someone on their phone .. I asked if she worked there and she gave me a head nod. She then started walking back towards the office while on her cell phone. Another worker asked what she needed and she said I was picking up a trailer, I said hello to him and he ignored me. The entire time I was checking out, she was on her personal call. At the end, I asked if I could pick it up the next morning before they opened. She said that wasn’t a problem and she would position in a safe and accessible spot. I don’t think it could have been anymore hidden and in an awkward spot. Also, one of the tail lights was not working, and the power line was so incredibly short that I had to stop multiple times on my drive to reconnect it. It was also partially cut and you could see the actual wire inside the rubber.

Rating:

5.0

Staff was very helpful

Rating:

5.0

First, I want to thank Patrica for working with me when I had to change my reservation. She not only worked with me not to cancel the reservation when I needed to move the date a 2nd time, she was very accommodating. Not once did she lose her patience with me or rush me to give her information. I can't say the same for the first lady I spoke with at this office, she was short, and very rude when I was under a lot of stress trying to figure out how to explain my situation. Also, the general manager at this location was awesome, he assisted me after my long wait and he was patient while I worked out paying for the U-Haul due to an unexpected breech of my bank account. Thank you, U-Haul, for having such amazing employees on staff when I need some grace the most.

Rating:

2.0

Hire more help especially on Sundays. Very long wait

Rating:

2.0

Have gas in truck n do what you say I'm not a happy customer the customer service lady has a nasty way of talking to your clients.

Rating:

5.0

The cab of the truck needs a thorough cleaning.

Rating:

2.0

I rented the trailer online from Capital Blvd location to Powell Point in NC. My contract and app reflected this, however, when I tried to check out it would not allow the Powell’s point drop off location. I was told to call the owner and “work it out”. I was then texted and emailed by a drop off location over 30 miles from where I was originally to drop off. I was told I’d be charged a fee if I dropped off at the original location I selected. Basically, I had to drive the trailer 30 minutes out of my way (and hour back/forth) to do U-Haul’s dirty work of moving trailers from locations. We even called customer service- no help. What a bait and switch.

Rating:

1.0

Worst service and location ever! Absolutely terrible

Rating:

5.0

Uhaul and staff were very accommodating. I sincerely appreciate all of the assistance. You are the BEST!!!

Rating:

5.0

Very nice people

Rating:

5.0

Service was great and they made it easy with no stress.

Rating:

5.0

Have better mirrors that can adjust better.

Rating:

5.0

From start to finish it was a very easy process. The UHaul employees were always helpful. I would rent again without hesitation

Rating:

5.0

The entire staff was great! I also appreciate the professional attitude and a good sense of humor!

Rating:

5.0

It was smooth transition. The staff was courteous and helpful. Thanks so much for helping me find the truck!

Rating:

4.0

All the tires on the Van were extremely low. Please check warning lights on vehicle.

Rating:

2.0

The truck I was originally given had an empty gas tank and the odometer was several hundred miles over what was listed on the app. The truck clearly hadn't been touched since the previous customer returned it. They had to give me a bigger truck than what I reserved, which made a loud whistling noise while driving. In addition, the odometer read about 25 miles over what was listed on the app when I checked in- the employees stated it won't make a difference, but then I got charged for going 11 miles over my allotment... make that make sense.

Rating:

1.0

Don’t have what I reserved and overcharged me on miles

Rating:

5.0

Everyone was kind and very helpful facility was clean and organized

Rating:

3.0

Organization

Rating:

5.0

Drop off was easy.

Rating:

5.0

All good.

Rating:

2.0

First the Truck was dirty!. Then, they charge me 2 GL of fuel for 10 miles... Which mean $8.5.

Rating:

4.0

There was some sort of mixup with checking in/out the trailer - the trailer that I was initially assigned was not actually at the location yet! The employee was able to quickly get me assigned to another trailer an re-issue my contract. Great job! That being said, I will NOT be renting from U-Haul again - having to upload a picture for facial recognition software to scan is a deal-breaker! Your company does NOT need my biometric information and I do NOT trust that it will be deleted. Bye!

Rating:

2.0

The inside of the trailer was covered in mud. The manager said he would give me a discount but it wasn't applied to my invoice. In addition, when returning the trailer the man "helping" made me back it into the spot (not an issue but really inconvenient since it was a 6x12 trailer) and was on his phone while I (yes, me!) unplugged the lights and undid the chains. I had to tell him to crank the trailer off of my hitch. Only comment I got from him was how impressed he was I back the trailer into the slot (I'm guessing this was impressive since I'm female...).

Rating:

5.0

Your staff is incredible. Thank you

Rating:

4.0

Great customer service

Rating:

3.0

I just gave this business a good rating based on. my pickup experience and the seeming ease of drop-off, but then I look at my receipt, and I notice that I have 2. Upon closer inspection I notice that on one receipt they have the correct charge of $111, and the 2nd shows a charge of $183!! I call the location and speak to the manager who takes me on a merrygoround, trying to make it seem like he's doing all this research. I send him a copy if the 2 photos I took, when I picked up the truck and the other when I brought it back and it is so obvious that I brought the truck back with slightly more gas than when I picked it up, but he's still playing games, talking about enlarging the photos. After all the unnecessary time-wasting he tells me that he has to send the claim to some other team for resolution, and that process will take about 72hours!! So, first, you fraudulently bill.me for gas I supposedly didn't refill at a ridiculous rate, and then you want to hold onto my money for an extra 3 days, IF I'm lucky??? Advice: When dealing with these people make sure you give yourself enough time to clear things up and agree on the final charges when returning the vehicle. It'll save you unnecessary aggravation after the fact.

Rating:

1.0

The customer service at the location when picking up was amazing. The rep made the transaction smooth and easy. However, the return while it seemed smooth was a little too smooth. I have been incorrectly charged for the gas not being where it was when I picked it up which in fact is not correct. I stopped and got gas a few miles from the location to ensure it was on a 1/4 a tank as it was when I picked it up and was still incorrectly charge two separate gas fees. Had I known my truck was not going to be marked appropriately I would have stayed until the return intake was complete opposed to leaving as I was instructed by the rep who greeted me outside.

Rating:

4.0

Dropped off in key drop box so had minimal interaction.

Rating:

3.0

We rented a pick up truck. The first truck we were given had a flat tire. So, we returned it. The second truck we were given was a nicer truck. However, it had not been cleaned out and smelled like weed. We will rent from UHaul again when we need a truck. However, we will inspect the truck more carefully before driving off of the lot.

Rating:

5.0

Everything was easy to schedule and pick up. Easiest U-Haul I've used in years!

Rating:

5.0

All was good no changes needed.

Rating:

2.0

More staff to service the customers during peak times. Cleaner trucks... trash not left in the truck from previous. Not the worse truck on the lot being rented out...truck obviously was damaged bumper hanging on, scratches and dents on the truck.

Rating:

4.0

I was charged more than the price that was quoted to me when the truck was returned and was also told that I would receive reimbursement if I didn’t go over the mileage but I was not.

Rating:

5.0

Everything was good in my opinion

Rating:

1.0

Customer service was bad. Except for two guys there everyone had an attitude. A big bad attitude.

Rating:

5.0

They went above and beyond for me I’m very grateful for them !

Rating:

5.0

The people are very nice and friendly

Rating:

5.0

I got in and out quickly I appreciate that

Rating:

5.0

Friendly staff, with excellent customer service

Rating:

4.0

The young man working that morning when went was so kind. Give the man a raise. I have one question. Why no power steering?

Rating:

1.0

I attempted to return the truck and car carrier to the UHaul location located at 9701 Capital Blvd in Raleigh. They took the car carrier but said I needed to take the Truck to the location at 5600 Alantic Ave. When I took the Truck to the Alantic Ave location, they told me I could not return it there and that I needed to take it to 9701 Capital Blvd. I then took it back to this location and left it there after hours and put the key in the Drop Off Box. This was very, very fustrating after spending 6 hours unloading the damn truck!!!! UHaul needs to get their act together....

Rating:

4.0

The wrong boxes were loaded for initial delivery

Rating:

5.0

I needed to drop off the trailer quickly due to a follow-on commitment, and Ray and Adam were very helpful. Ray understood my needs, and was very supportive. Big thanks to them both!

Rating:

5.0

Staff was great

Rating:

5.0

Paul and the crew was the best thanks guys

Rating:

5.0

Dropped off after hours so how can I answer this? Should be an N/A choice

Rating:

5.0

Easy pickup and return process.

Rating:

5.0

Quick and easy no hassle

Rating:

5.0

Ignacio

Rating:

2.0

The young kid did not show me how the straps work and tightening threw the pull down with the ratchet,and when he plug the wires in my truck did not work he said need to see a maintenance man,then he took another wire from a different trailer and it worked, not very pleasant person and the place is very on organized to many trucks hard to maneuver around in that small area never will i go there again.If i use u-haul again it will be the one near wake forest on capitol blvd that one looks very nice and a bigger place.

Rating:

5.0

No problems. Friendly, knowledgeable staff, good service.

Rating:

5.0

Everything was good customer service was very polite informative and helpful

Rating:

5.0

Very understanding customer service

Rating:

5.0

I paid for a climate controlled unit, which I needed, and was given an outside unit. What can be done to get either my money back for the difference between a non-climate controller unit and climate controlled, or a different unit.

Rating:

1.0

My car was broken into and no one called to let me know what happened after another customer reported it to them and when I came and told them no one seems to care

Rating:

5.0

Paul was great

Rating:

5.0

Very helpful

Rating:

5.0

Everyone there was extremely helpful! I enjoyed the time I spent there with the employees. They were like a big family. I left there feeling confident about the safety of my things in the storage facility. It’s right down the street from my house and very very convenient so I’m glad you have good workers.

Rating:

2.0

Paul the manager is great. There is an employee that goes out of his way to make customers miserable. Trashes his fellow employees and company. Gate has been broken so no access after 7pm . I would never recommend this place on a Sunday

Rating:

2.0

Terrible during initial set up. Then it wasn’t set up correctly. Rat infested storage units.

Rating:

5.0

Very nice professional staff, they were very helpful and polite. The unit was clean and easy to access. I will continue to use U-Haul as my storage and rental truck experts.

Rating:

5.0

Nice, informed staff!

Rating:

4.0

Honestly couldn't have been much better. I will definitely use U Haul service again.

Rating:

5.0

At first I could not find the storage number. But overall it was an excellent visit

Rating:

4.0

Staff could have been more prompt. I cleared my storage on the 25th of the same month I got it and somehow got charged for 3 months straight after I called and emailed letting them know that it is no longer in use. Sent email to manager for proof after he called asking me to pay, he did close the account though. Wasn't his fault.

Rating:

2.0

This facility has a lot to be desired. There was always a problem. The gate didn't work hardly ever. Always a line of people with no one to help them. The staff was constantly changing. The gate barely worked. After many times of renting there over the years; I won't go back again.

Rating:

5.0

Very professional gentleman that assisted me in getting my unit . Iam very pleased with the service.Thank you

Rating:

5.0

U-Haul has been and continues to be my '1st Choice' for storage/moving needs in various locations over the years, (20+). This has been true, whether for private or business storage. Always great staff, great prices, and great-safe locations in the various states I have used them. It is also great that they have trucks to use either nation-wide and/or local. Prices have always been more than reasonable, competitive, and, all necessary moving gear, boxes, etc. can be purchased at the same location. WIN, WIN, WIN! They will continue to be my 'go-to-first' choice for storage, whether for short term or long term, business or personal, with or without extra insurance!!

Rating:

3.0

They seemed under overstaffed, it is fortunate that I was the first person in line but after that there was four people waiting in line and my transaction took about 15 minutes. Granted it was hot outside, the inside felt as though there was no air, there was a portable fan that attempted to keep the employees and customers cool. However it was not working, it was hot and everybody was sweating

Rating:

1.0

We found rats got into the unit and there was rat faces and it ruined my furniture. I put in a vl

Rating:

2.0

Wail extremely long / Agent ask what you need and disappear both agents customer left alone in the office.

Rating:

5.0

Great customer service

Rating:

5.0

Kevin is great.

Rating:

5.0

No comment at this time

Rating:

1.0

I’ve been a customer for several years, this experience has been one of the worst, I was rudely told I didn’t qualify for a free month of storage, “you can buy it or not, but your not getting it for free” when I picked up the truck it was completely empty, had no gas, he did not correctly mark my paperwork, he marked it as if it had a quarter of a tank of gas, again I said hey this truck is empty, no gas “you can go next door and put gas in it, you gotta do it anyway” even though the website said I qualified for promotions, I didn’t receive them, it quickly became “ at participating locations “ even though the location I chose was a “ participating “ location, I could not get the storage unit open, I sat on hold for 45 minutes before someone came and assisted me…this move has already been difficult, but my experience with uhal made it 10x worse.

Rating:

3.0

My storage unit was full of ants thanks for the new guy help me to get though this problem with the ants in my unit and then my furniture

Rating:

5.0

The only issue was when I left. I went into the store part to let them know I had removed all my items. The guy at the desk said I didn’t need to do anything. I said I did and wanted a verification. He gave me a small piece of paper to write the unit down. So I called a Monday to get a receipt/confirmation.

Rating:

4.0

None

Rating:

1.0

Rodents ate expensive clothing

Rating:

4.0

They need more lights I could not see a night the lights on my roll did not work

Rating:

5.0

Thanks for letting us store our belongings. It made the difference in knowing that you had the right spot for us. Cheers 🥂

Rating:

5.0

Answer all our questions with a smile showed us the units answered all questions and got us what we needed

Rating:

5.0

Extremely convenient to have a month of storage free with a one way rental! We really needed it. Thanks!

Rating:

5.0

Thank you

Rating:

5.0

Great service

Rating:

4.0

I was completely happy with the facility. I will definitely recommend my family,,friends and neighbors to use uhaul.com storage facility for there moving needs. Thank you!👍

Rating:

5.0

The staff was extremely helpful. Moving stresses me and your staff was so kind.

Rating:

5.0

Staff is friendly and knowledgeable.

Rating:

3.0

Slow. Won't answer phones, rude n judgemental, ... I won't say I won't use u haul services again, but not as a storage unit.

Rating:

4.0

Your employee Christian was very helpful and a great guy! He wasn't working Sunday AM when I checked out, felt sorry for the only person working on a Sunday AM Holiday Weekend. Felt even more sorry for all the people watiing to be helped! Understaffed just like every business today.

Rating:

1.0

My boat was stored here and then they closed the storage warehouse and left us with no options for storage. Very dissatisfied.

Rating:

3.0

Had me pay and clean out a storage of my decease mother and the items were destroyed and most of the stuff in the storage did not belong to my mother. Not a great feeling!

Rating:

3.0

I purchased an indoor unit that should have been accessible via a large bay door from the outside. The manager explained that the bay door did not work so we had to unload and haul everything down from the truck down a hallway to the unit vs backing the truck up to the bay door and unloading our things directly into the unit.

Rating:

4.0

My only suggestion would be maybe hire more staff. They seemed very busy & understaffed when we were there and we did have to wait a while to get checked in.

Rating:

5.0

Excellent attention.

Rating:

5.0

Excellent customer service. Unit was dirty.

Rating:

3.0

The first unit I was assigned was not vacant and was a mess. So, I had to go back in and get a new unit assigned. Also, I was told I had to purchase a lock and it was not included despite what the website said. However, when I got the reassigned unit that was vacant, a lock was included. By then, the store closed so was unable to return a lock for a refund. Attendant on duty was cordial and helpful overall but some disconnects with the units & locks.

Rating:

5.0

Outstanding!, with extra pomp’s to Christian! Outstanding customer service!

Rating:

5.0

Chas and Shea were fantastic

Rating:

5.0

Chad was great!

Rating:

4.0

The final guy who I spoke with there was on his phone and I had to wait for him to finish his text. Ruined the whole experience.

Rating:

5.0

This was so easy! I am a U-Haul employee, but feel as though Michelle would take care of any customer the same! I was given a free month because I set up auto pay, really appreciated that!

Rating:

5.0

Muy bien todo

Rating:

5.0

Grace as well as another young gentleman that I met on the day after Christmas, I cannot remember his name, where very kind and helpful.

Rating:

5.0

Great people, great customer service.

Rating:

4.0

Conveniently located on Capital Blvd. easy access to storage unit and good selection of other rental vehicles.

Rating:

1.0

I made a reservation for a space the day before. When I arrived to the location, the staff member pretty much said "sorry, we gave it to someone else because we have too many requests." So, a loss of my time. What are reservations for? At least the staff member helped in finding a different location, which happens to be farther from where I am, so less convenient.

Rating:

3.0

Don’t like inside storage on 2 Nd floor ,

Rating:

5.0

I have been a customer for 13 yrs now. I love this place.

Rating:

1.0

Storage unit rental was not very professional. Starting with the website false advertisements on deals. After paying was told that my reservation was not available and that I would need to go all over town to get my truck and storage unit job done. Then I after website problems I could not pay my rental. So they send me a rude letter of threatening to reposes my things . Not even a week late. Then I had to sit in a big line when all I needed was to pay. If that wasnt enough they're payment system would not take my credit card which I first paid without a problem . Counter lady was rude and obnoxious trying to say my card was declined. When my card was fine but they're payment system is faulty and without proper connections. So this particular UHaul on Capital Blvd gets a zero from me.

Rating:

3.0

Uhaul employee that was working outside was extremely rude. I'm not sure why people that are so rude work in customer service. I will still use Uhaul.com but not this location. And they are very confrontational, be ware!

Rating:

5.0

Amazing staff and grounds! The location can be a bit tricky due to how busy the road it’s located on is, but I never worried about my personal items here!

Rating:

5.0

Only addition I would make, make the out door storage lit up a little more. I am not sure what camera setup there is outdoor storage but I every time I went in before daylight, it was always dark. I still felt safe leaving my vehicle there. Also, Uhaul had the best price in the 100 mile square area for outdoor storage.

Rating:

5.0

Great customer service! Thanks for being so friendly.

Rating:

5.0

I’ve always enjoyed the service. Keep up the great work.

Rating:

3.0

Management at this facility has been very helpful and accommodating. On Sunday I found the young man that helped me was not overly friendly and didn’t communicate enough. As my there was confusion around my storage reservation, he had to contact his manager (who was not working). Of course this was not a problem, but it would have been less frustrating for me if the associate would have just communicated more information about his dialogue with his Manager. It took well over an hour to checkin.

Rating:

4.0

Very nice n helpful, quick and fast service

Rating:

1.0

I got charged for nothing I moved out on 22 nd never got my money back on my card just because I didn't check out now it's saying 11/2 wrong just greedy

Rating:

4.0

Information on the web should match the local location a little better. Employee's worked consistently with customers.

Rating:

5.0

Would rent from here again. Excellent service and select.

Rating:

5.0

It would have helped us out to have someone there for a later shift that could assist us. It took us a long time to return the uHaul truck we rented, because we finally finished unloading it and the office hours had just ended. The app would not work on my phone at all, so rather than having someone right there that could help, we were on hold for forty minutes with the uHaul company. One we finally got through to someone, we had a forty minute phone call with a representative just to do this process of returning the truck. It was really hard to go through that after being totally exhausted from loading and unloading the truck that day. Overall great customer service, clean place, we were happy. I just suggest to staff one of the good folks that works there for a later shift until 9 or 10 pm.

Rating:

5.0

We rented both a truck and storage unit from this Uhaul and services were excellent! Would certainly recommend it to parents moving college students to Raleigh!

Rating:

5.0

Cody and Dion are exemplary employees always excellent costumer service. Kudos for such above and beyond team members!

Rating:

5.0

This was my first time dealing with this U-Haul location. They were great to work with. I will definitely be using them again. Thank you for the amazing service. Clay

Rating:

5.0

Dion and Cody are amazing associates what an asset to your company!

Rating:

5.0

Excellent staff. Knowledgeable and friendly.

Rating:

3.0

The to spenser

Rating:

1.0

I never got moved in. 2 days and several trips to the store (check cameras and phone logs) and the lock was never removed from the unit. You don't know this but I'm moving and in the process of looking for a home. Hopefully that search only takes a month or two but with this market it could take up to 6. My stuff will be in storage until my search is done. I cancelled my unit with your company and went to a competitor because of the poor customer service. Your staff was friendly, but they didn't actually complete my transaction. Seriously the basics weren't done and it cost you whatever the final tally would have been for the allotted time I end up needing a storage unit. Your facility is literally across the street from my current home and I'm gladly driving the extra 10minutes up capital to Public Storage just so I don't have to deal with the hassle of your facility. I don't usually offer unwarranted advice but I will here: take 5 minutes and ensure that each customer transaction is actually complete and you'll avoid situations like this in the future. It would have taken all of 2 minutes to remove the lock off of my unit and I'd happily be depositing my stuff there now. Also getting your customers names right is probably important. My name is Joshua James Foots and it was entered as Joshua James in the system. Not a big deal in my book but honestly the first step to establishing a good relationship is knowing the correct name. Especially when I give you my government issued license. I wish you the best and hope you improve so your future customers are better served.

Rating:

1.0

They never took the uhaul lock off of my storage unit. I waited 30 minutes when the store was open and then I had to go because I had another appointment. The gentleman helping me said "I'll be sure to get the lock off in a few more minutes" I replied "Great I'll be back tonight to move in". I show up at 8:30ish with my friends to help me unload and the lock is still there. Office is closed, called customer service and they didn't have a phone number for anyone locally. It takes all of 30 seconds to take a lock off of a door. So as far as "move in" goes perhaps once I actually get moved in it'll be nice. Right now this is just a bad experience that is still unresolved.

Rating:

5.0

It was clean and ready for me after long day traveling it went very smoothly thanks to Uhaul I always use U-Haul best moving service I’ve used and will continue to use!!

Rating:

3.0

I have used UHAUL several times and recommended to others. I rented the 10ft truck and think that I was charged for a bigger one. With taxes it was close to 300 dollars. Thank you. Margaret Talavera

Rating:

5.0

The guy who checked in my equipment was super helpful when I had questions. He took the time to help me when he saw I was struggling with the new process.

Rating:

5.0

Good Service

Rating:

3.0

I DID NOT APPRECIATE THE FACT SOMEONE FROM CAPITAL BLVD. OFFICE INTO. MY STORAGE FOUND A PIECE OF MY FARTHER N LAW INFO AND USE HIS INFO TO MAIL HIM A NOTICE THAT I WAS LATE ON MY STORAGE FACILITY .

Rating:

5.0

Great

Rating:

5.0

Your customer service staff was really good to me thank you.

Rating:

4.0

Very friendly, fast check-in, very comfortable leaving my car here. I would recommend them to friends and family.

Rating:

5.0

I dealt with Brandy the manager and the young man Tyler they were both extremely nice very professional. They are an asset to the company I hope They are treated accordingly.

Rating:

3.0

The staff is great, however, the location is heavily understaffed! . 99% of the time it’s one staff member who is getting pulled in many directions. Also, never any moving carts available.

Rating:

3.0

Great work . Keep it up thanks 😀

Rating:

5.0

Nice

Rating:

5.0

Colby did a excellent job.Accommodating and friendly

Rating:

5.0

Very helpful and accommodating staff!!

Rating:

5.0

Great job Cody!

Rating:

5.0

I’ve got a first month free storage! Thank you!

Rating:

5.0

The staff was very friendly and helpful. The location was convenient, clean and secure. I would, and did, recommend them to my own mother. She was also pleased with her experience with them.

Rating:

5.0

Great customer service

Rating:

5.0

Excellent service!

Rating:

5.0

Great customer service

Rating:

4.0

this mom gilmore I paid all these years thank you all

Rating:

4.0

N/A

Rating:

5.0

Manager (Gazi Amet?) was super helpful and always energetic and friendly. I’m very happy with the facility and personnel.

Rating:

5.0

Excellent management and staff

Rating:

5.0

The staff was great!!!The best experience that I have what are you haul was at that location. Management best customer service staff great service . The show that they care and I understand your need

Rating:

5.0

Gazi and all the staff are excellent! This location is clean and well ordered. They are very helpful and attentive to their customers needs.

Rating:

5.0

I had an amazing experience at U-Haul Moving and Storage at Capital Blvd. Ghazi was unbelievably friendly and help get my storage set up in just a few minutes.

Rating:

5.0

Exceeded my expectations.

Rating:

1.0

Over charged me for days I didn't rent truck

Rating:

5.0

No complaints, easy to deal with, did what they said.

Rating:

5.0

Only wish you had an additional door on the backside of the building as not to walk so far.. moving

Rating:

5.0

The staff was very nice and extra helpful!

Rating:

4.0

so far so good!

Rating:

5.0

I received courteous and professional help. Thank you so much!

Rating:

5.0

I have been a customer with this ocation since 1996 and everyone here at this ocation past and present have been wonderful and helpful. If i need their services in the future i would use them again!

Rating:

5.0

told U-Haul on 2nd on phone moving out but had mini stroke moved out with with witnesses on 10/4 moved out left lock . I sent mgr on 10/5 email but called 2, 3, &4 U-Haul. A $0 Bal was helpful storm

Rating:

5.0

I was displaced from my home from Hurricane Florence, the people here were extremely friendly friendly and helpful to me during this time of need I extremely recommend using this facility

Rating:

4.0

Access hours are limited to store hours. Needed it longer

Rating:

5.0

Derick, Jeff and Codey were absolutely wonderful to us! The storage unit transaction we needed, the equipment return and all in all service was outstanding! A complete pleasure to do business with! A+

Rating:

5.0

Staff is always very friendly and helpful.

Rating:

1.0

I have had the worst experience with this company Uhaul, Training is very needed as I work in the customer service field I understand we have to make money but great customer service will keep peope

Rating:

1.0

We are broke down at a rest area in Virginia moving to Michigan from North Carolina and the wheel bearing has broke on our truck we have been waiting on a mechanic for 3 hours and telling us that the

Rating:

1.0

Dishonest and takes advantage of patrons.

Rating:

1.0

Derrick is rude and lazy and has a bad attitude towards his customers. Me and a locksmith stood outside 15mins waiting for someone to xome help and the front was empty