I worked primarily with Brandon who did excellent work. Every employee I came in contact with was friendly and willing to help with answering questions and also offering suggestions and giving clear instructions.
thomas f | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at Clark Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was by get the worst experience I’ve had with U-Haul. We rented a trailer the pickup location changed several times I did the check in online and then called the following day because the app didn’t show we even rented the trailer called customer service had to turn back around to the original pickup location, was told that all we had to do was paperwork. We then get to the location and they make us unload the trailer and into a new trailer… this was awful all the way around.
Tyler WCheck the batteries
ROBIN WDrop off went better thank you!
Cynthia ALavelle was very courteous and helpful! Great employee
TATIANIAH P | First Impressionsstaff dont know what they are doing
Jonathan GThe check in process took 30 minutes due to the team not having any equipment without check engine lights on, even though I had a reservation. The team's card terminal didnt work so everything had to be done manually. Before leaving, Uhaul requests that you take pictures of the rented equipment, although when you utilize the portal, there are "memory issues" that prevent the portal from sending any of the information over. The cab was not cleaned, sticky and the van bed was very dusty. There were only 4 furnitre pads in my order, although I ordered a half dozen.
FABIENNE STold me to drop off the trailer after closing hours and then we got stuck there as the ball wouldn't come out of the connector. It was late at night, I couldn't back up and it was a bad area. Should never have recommended that I drop it off.
JANINE HOnly rated average because your system is so unfriendly. One screen dosen't save from prior screens. It took an hour to rent my storage until and get the truck even though I had prior reservations.
Larry B | First ImpressionsThanks for the support
MARIA RI am always treated great.
DONALD MI will use your storage again in the future thank you Dollie Nunn
DOLLIE N | Overall ExperienceJake was quick and thorough to get me on the road
JOSEPH HBrandon checked me in. He is great at his job.
RICKEY SI returned the truck on time and was charged again
alexia breturuns was shitty there wasn't anybody there after 5 on a Sunday when they rented out the whole lot on a sat
STEVEN SI want to say I have an excellent experience with the two gentleman Curtis Robinson an I didn’t catch the other gentleman name, they both made my return very easy . To everyone in need of a rental truck or cargo van please stop by they will help you
JENIFFER JCustomer care. Can the black woman at the desk be more friendly. Its not a police station its a business!! Smile more and dont assume every black man you meet is black American!!
GEORGE MHave a wonderful day !
Susie M | Overall ExperienceThey made it quick to drop off my truck. I called after and asked them to check if I forgot my wallet in the truck and they ran and checked. It wasn't and I found it later. I didn't like that I kept getting messages and calls from uhaul asking me when I would return the truck even thought I had brought it back the day before so I'm not sure if they were slow to put it in the system. I'm not sure why that happened
Jennifer SStaff was not interested in assisting with me with drop-off. only one staff member was present and I could not receive my adjusted bill at drop-off.
TIMOTHY LHad some issues but the guys helped me promptly
ERIN S | First ImpressionsGood customer service
ONEISHA HExactly what I was expecting and wishing I had gotten at the pick up location.
JOYCE CNothing.
MICHAEL JI gave a NO for CLEAN AND WELL MAINTAIN. This was because of mouse urine and curd was on my furniture when i picked up my belongings.
martha r | Overall ExperienceYour location is the one I choose everytime, because of your professionalism and your hospitality. Easy access in and out of your facility helps me too.
TONYA MEverything was good, Keep doing your best
JOSE OThe Gentlemen that helped me yesterday 2/4/25 was very helpful I think he’s name was Darren or Daryl. I know it started with a letter D. if it's any help he was bald and had kind of a deep voice he was very nice.
DOLLIE N | First ImpressionsOverall I would never recommend UhAul to anyone
GIAVANNI Pnice service Bon Service. Service nzuri sana.
BIENVENUE LAgain only one person that knew what was going on makes it difficult to do business. I dropped off the auto transport and no one would assist me. Had to go inside ans wait in line for help. While I am guessing some employees walking around seeming to be busy doing nothing.
JAMES WHopefully in the future the storage facility access hours are longer. That would be helpful for some of us that work early till late afternoon
Darrell B | Online Move InExcellent customer service
DENISE POther than having everything for every possible wiring/connection issue on hand, which is pretty much impossible, not a lot of negatives. The staff was polite, friendly, and professional. If I were to be in the area again and in need of a rental trailer, I wouldn't hesitate to stop here again.
WILLIAM WI will say this much that it was not clear. Enough that the first unit that I had reserved was an upper unit which meant I had to carry large bulky. Items like dressers beds up a ladder, even though that's the one that was recommended online. I give extremely high praise to lavelle, he was the only one working at the time I came in, he. Assisted me in finding a new unit that would work. The other thing that I would say that the first unit being upper, it was $29.99 a month and because I needed a lower unit because of the bulky items, it ended up being $114 per month.
Lisa D | Online Move InIt would be nice if provide the handtruck or dolly that would be more helpful for the customer to do hismovement
RUBEN CThe manager and staff were very friendly and helpful. I rented a small unit for 1 month and will use this location again if needed.
Daryl F | Overall ExperiencePlease make sure you answer your calls. I had trouble reaching out for return of rental. Lorenzo help me very much and was very polite.
SERBANDO RStaff was very professional and extremely helpful
Cassandra S | First ImpressionsAmazing experience. Very clean store, prompt and curteous service, equipment in excellent condition. A++
Viktor HThe truck need a wheel alignment. The trans was slipping. The door was frozen it took a hour to get it opened
Jervarea JI was over charged for miles. I used 6 miles and charged for 46 miles.
PENNY WMore warmth and concern for the importance of the service.
MICHAEL HThe lights on the vehicle needs to be changed and radio needs to be fixed
JERICA CJake did great
JESSICA NThe only complaint I have was the fact the windshield was so dirty you couldn’t see I did have to clean it. A windshield is very important due to that’s our view we have to be able to see out clearly. Other than that everything was clean.
FRANCES UJake was very helpful and professional.
Mark PNot a thing!
CHEQUITA BThe unit was small for the price. Shortly after I moved into the unit there is a horrible smell coming from another unit. I spoke to several employees about the issue. Then on Dec 7th I got locked out of my unit for a past due balance. I didn’t have a past due balance one of the store employees gave me a free month free because of some issues with the unit. Lots of calls and almost 2 weeks later they finally fixed the situation after I can into the office. And yes the smell was still there!!! I decided to just move my things out early and be done with the rental. 2 female employees helped me unfortunately I only remember 1 of their names thank you Allison for all you help and follow through.
QUENESTINE B | Overall ExperienceYour staff is pleasant and good. They are obviously understaffed but trying to get things done
JOHN DThe manager and staff were very friendly and helpful. I was so impressed that I will always use Uhaul storage from now on. I move a lot because of my military career.
Daryl F | First ImpressionsEverything was fine except I ordered a dolly, furniture dolly and furniture pads. When I got home with the truck, none of that was in the truck. I called and I was told, in short, "tough, nothing we can do. Sometimes you get it and sometimes you dont." I was moving out of state and was left with no equipment to move furniture on the other side with minimal help, being it was away from friends and family. Really put me in a tough spot and Uhaul did not really seem to care that I had nothing to move furniture with.
SEAN KNothing, the guys there are great,jose cortes was very very friendly and professional i will definitely deal with him again
WALTER VThe truck they tried to give me had a low tire. It was very low and should have never been given to anyone to use. The tech could not get the tire to fill! They finally after an hour gave me another truck. It put me way behind schedule. After I got the truck I wanted to back onto dock 1 but the guy doing the returns for trucks was blocking the dock. I asked him politely if he would move his vehicle up. He told me "I am doing check in, when I am done I will move it". He was very rude! Also waiting in line just to check in is a ridiculous thing. Stood waiting 30 minutes just to get the piece of crap truck that I couldn't use. Even though I did the check in on line I was still stuck waiting in line for 30 or 40 minutes and there was only 2 people ahead of me. I will certainly not recommend this place to anyone. I will tell them avoid it if you can
DONNA SThe staff was friendly and inviting. Wait was very short. Seamless process.
James MThe new rule to call two references is a bit much. I had already filled out everything online but this led to a delay in the process. It felt excessive.
Thomas GKeep up the great work 👍.
JOSE R | First ImpressionsN/A
FREDDY PKeep Russ running your operation,he's the best,tell him Terry keck said so.
TERRY KWe move out on 11/07/2024 it’s like always it’s no attention to a customer is my way or no other way people in the facility they cut my lock the replaced for a new one. They stole my items when I ask I just ignore it so that’s why I move everything out of there.
Cleveland B | Overall ExperienceI’m completely out of the unit now but would definitely recommend an use again
NIKI HNo dolly. 800 number, the store, and scheduling all told me different things. No one knows what they are doing. Figure it out
ALEXANDER AThe brakes on the uhal I was given were awful. They grinded and pulled when ever I tried to press on them. And when you pressed on the gas to go, the uhal made an awful noise and felt like it was forcing itself to go, it was hard to follow the speed limit and even go past 20. I did tell them when I dropped the uhal back to them. No one apologized or tried to fix the experience. They just said they’ll drive it around and had me pay and ended it there. Worse experience ever. I will never return here again.
MEGAN SIt was not a bad experience it was just a few of the workers who were very rude when answering the phone being hung up on or just when you call you could barely get through other than that I wouldn't even have any complaints it was just some of the staff not all some
TIERRA F | Overall ExperienceMy experience with staff there was excellent. The employee at this location, C. J. was able to listen to the issues I had and to resolve the situation quickly. He went over and above to take care of the issue with my storage. He was polite, professional and kept his word. Priceless. . Thanks so much for your efforts, C.J.
Monica D | Overall ExperienceNo complaints
Kelly T | Overall ExperienceI am very appreciative for the time we spent with uhaul .
Teresa B | Overall ExperienceThis place was a terrible and horrible experience to have my property in a facility that I had no access to for almost a year and they still charged me to get in my rental unit after not having access for months and still paid my bill the whole time
antonio H | Overall ExperienceWhen the storage hours are over staff need to check to see that the clients and the clients vehicle are not locked in the storage facility and if it is to happen someone should be able to come and get the client and vehicle out of the loading dock of the storage area and the service can be slow when paying for services. This happened in January of 2024, other then that,I rate as an average, things are getting better sense it's new staff.
Darlene H | Overall ExperienceThe staff was very helpful and I really appreciated it. Thank you.
BARBARA L | Overall ExperienceI was told I can’t rent a Uhaul truck to get my stuff from the 2 storage’s I rented for over a year and got the police called on me for asking to show me the policy. The Male staff then saw me on the elevator and proceeded to joke about how I must hate them tryna provoke me. I had to rent a Uhaul truck from a farther Uhaul location even though I lived 2 miles from the Clark unit my items was stored in. Then I had over 7 days left before I was completely done with my storage units and they resold the my storage units I payed over $100 each to rent.
JUNE E | Overall ExperienceI had two storage units one of the units had mice droppings holes at the base of the wall, where mice had chewed through one of my dressers, the wooden slacks that you slide the drawers on was eaten. I paid over $200 for both units on 22 August and I removed my things and moved out of the storage unit on 30 August and I have not gotten any money back like I didn’t use the whole month. I should’ve been getting some money back.
Shron P | Overall ExperienceWhen we moved in, there was a pile of dust and mud in the box. We went out and a staff member came up and cleaned it up on the spot, which we appreciated, but it would have been more ideal if that had already been done before the box could be reserved again once someone moves out. Apart from that, I have no complaints about the storage experience. It's a very practical and easy system, and if need it again, I would not hesitate.
Elouan D | Overall ExperienceTwas a good place to store personal items, with ample room for our storage needs at the time.
PRISCILLA S | Overall ExperienceI moved from one storage to another and there was dead pest in my first storage
taniesha w | Online Move InI paid for 24 hour access, could not enter building with truck full. Had to wait till morning
melvin j | First ImpressionsPaid for the insurance and upon moving my storage unit I found that uhaul bombed for bugs didn’t tell me but chased the bugs into my unit was a total loss of all my property very dissatisfied will not be back
jonathan t | Overall ExperienceVery good
kenneth n | First ImpressionsVery helpful
Russ S | First ImpressionsI wish I could of kept it but unfortunately I lost my job so I couldn't make the payments but I loved it it didn't cost too much I would do it all again if I had to
LeILA P | Overall ExperienceStaff was nice and friendly
ronnie j | Overall ExperienceThe storage had bugs all over hallways and no ceiling in storage rooms. Stinky hallways and horrible managers and supervisors.
YAHAZIEL E | Overall ExperienceI ran around for two days, trying to return the truck and store. My personal is away in your storage area. There was so many mistakes made, and wrong information, it delayed me for two days.
Debra M | First ImpressionsThere was only one (exceptionally excellent) clerk available to help us. He was helping 3 customers simultaneously. Even so, he took us to our new storage unit explaining everything on the way. He needs a raise!!! (Or should be manager). I think his name was Jake. You need to hire & train more employees.
PRISCILLA S | First ImpressionsThose Elevator should not have A Number 1 in it! Be blocked off because had a panic attack in that elevator because I press #1 instead of ground floor #2 in that Clark Location
casandra l | Overall ExperienceIt was a good to use your storage if i needed it again i will come back to you
marshall f | Overall ExperienceMy experience has been nothing but wonderful absolutely beautiful people working for the company all the way around... Hat's off to U- Haul your the greatest....
Sharon S | First ImpressionsRefund issue
KEVIN B | Overall ExperienceI never received my free month with haul. Two times when I was taking stuff out of my unit scare people were inside of the property.
Lisa W | Overall ExperienceThe lady Ana who helped me was so nice and friendly she explained to me how to get in and out from the Clark store
casandra l | First ImpressionsManager was extremely helpful and friendly great experience
tim l | First ImpressionsI like what you’ve done with the place, looks good!
Timothy R | Online Move InTo many hidden fees
donavan g | Overall ExperienceThis location should be closed down immediately! Staff pockets money and allow low level employees to make their own policy changes!
janet s | Overall ExperienceTerrible customer service
domonique l | First ImpressionsThe automatic key cards weren't working that put us behind an hour and they insisted that we had to get out of there by 5:00 and it was not our fault I understand that you have to keep certain hours but you should make up for lost time when it is not the customers fault.
Lisa E | First ImpressionsI would have gave 5 stars!!!!! My belongings have been storage for almost 2 years I recently moved and I now have roaches in my stuff
Kimberly P | Overall ExperienceUhual only gave me a few problems 1 with my payments 2 with one of the coworkers getting my number out of my personal file
Ashley P | Overall ExperienceVery nice & helpful appreciate all the staff smiling and remaining friendly even though they were closing within the hour … tough to find these days , keep up the good work
Deanna J | First ImpressionsThanks you all for the good job well done JR very nice guy Albert roland
Albert R | Overall ExperienceStaff exceptionally unhelpful and most of the time did not know what was going on. I had a random lock put on my unit which staff lost the keys to and took months to find. When moving out, I reserved a truck and had to go to an entirely difficult location because they lost the keys to the truck. Most staff was very rude during almost every interaction. There were dead roaches everywhere and mice traps. Not to mention they never once answered the phone in my 2 years of using that facility. Worst storage facility around.
Taiwo M | Overall ExperienceAfter I had a unit broke into and nothing was done by uhaul to find out who broke into it and stole a great deal of things including antique sterling and various other things and damaging an antique lamp and blanket box. While otherwise I have no complaints I won't recommend this location. I paid for all the security which amounted to nothing.
JEFFREY H | Overall ExperienceThe facility is a bit worn down but serves the overall purpose of its business.
Eric F | Overall ExperienceThe staff was very friendly and helpful.
LaAmora D | First ImpressionsEvery was ok until some of my things was stolen
KENNETH M | Overall ExperienceHad bad customer service. Our storage reservation expired. No truck was available,all because of wrong information told by customer service person working the desk when we went to pay fo r reservations. We had boxes ordered,she insisted we didn't and didn't give them to my son; my older son went back in to get them. I have several charges on my bank account that I have no idea what they're for from the night we picked up the truck. When we went to the Uhaul to drop off our belongings in storage unit my boys were there almost 4 hours because there was a family of 13 people and all their kids were playing on the elevator,tying it up. It took an hour to load the truck,we live less than 5 minutes away so there's no reason why they were there so long other than bs.They were blocked in the parking lot. Only two loading docks are open. I'd never use Uhaul again
dezmond b | First ImpressionsCould have been more informative about the different size units
Candyce H | First ImpressionsThank's
Albert R | Overall ExperienceA staff member accused me of taking the keys to a uhaul . Very unprofessional when another staff member had the keys
Stacey C | First ImpressionsStaff was great, very helpful.
ANN S | Overall ExperienceI don't agree with your policy of not refunding monies paid for a full month of storage if the full month of storage is not used I think that should be considered theft.
robbin m | Overall ExperienceVivian was amazing customer service representative and I really appreciate her and the entire staff. I’m grateful for all of their support and teamwork. I will always be back if needed U-Haul. Thanks
kwabena o | First ImpressionsAllison has a horrible attitude and disposition and she is the gm, so some of her crew just follows her lead. This storage has roaches, one of the most horrible experience I've every had to deal with at this location. I did a self check out when I moved my stuff out of storage got an email confirmation and days later they send another email saying I'm late on my payment and I don't have anything in the unit left it clean just like I found. The only pleasant about the experience were the first two people I dealt with a young women and young man I don't remember their names but other than those 2 everything else was horrible. Just like it says I moved out on 10/3 I didn't I moved out on 9/29
Jaceta M | Overall ExperienceIt’s had bugs and I didn’t get all my money back
Charlene W | Overall ExperienceThe upper units are not convenient at all. The elevator would go down frequently but other then that the storage unit served its purpose.
Devin H | Overall ExperienceI received an email today stating that you’re sorry to lose my business! I am not understanding why I’m receiving this because I just bought the storage facility last month and have no intentions of taking anything out of the storage facility for at least a year! I called the U-Haul company on Clark Road 6000 Clark Road and they say they do not have a record of me purchasing a Storage facility! There’s something terribly wrong going on at this location and I plan to come in later today or tomorrow to speak with a manager because you have several items of mine in the storage facility but you do not have a record of it! When I went in to purchase the storage facility, you actually showed me three different storage units that you thought were empty, but they actually had other peoples items in them! So I should not be surprised that you do not have a record of my storage unit and my items in my storage unit .
Marilyn T | Overall ExperienceI would like to paint the walls in my storage unit.
JENNIFER S | First ImpressionsMay 15, I called reported swipe card and keys stolen..I ask to to Clark storage to secure me. This second time I have rented at Clark UHaul Storage and my belongings were stolen. First time UHaul Storage pretending it was on me. G.M Alison Wallace is at fault. I have made complaints about her .. UHaul ignored my complaint. My storage we as tossed. Cleveland Police were called. I made a report. I call Allison bluff with Cleveland Police about charging me with assault. I have yet to be charged. Clark UHaul Storage allow my posesion to be stolen. I am sure video will show that. I lost 11 pairs of Converse in the box. I lose 3 pairs of Sketchers. My personal information - Social Security Card, birth certificate, Personal data. I never received Free months I was locked out of my storage Fourth of July weekend accused of sleeping in storage a lie.. Chris Sander and Angie Yvonne Sanders of Louisville Kentucky stole swipe card and keys,- Louisville Kentucky Police Report. Allison Wallace tried to pretend I was Homeless Drug Addict with no creditable sleeping in the unit. A lie.. My storage unit was broken into. I went to Mayfield UHaul Storage and rented a truck because I know they Clark was going to keep doing nasty things,they thought I would be stupid enough to rent a truck to move my belongings from them. I was not. Get to Southern Indiana Storage and was able to honestly repack and itemized an assessment of my losses. To me Scott Regional manager covered for Allison Wallace, and I do have pictures and arlo camera footage. of Clark UHaul Storage employee talking to the Sanders. Louisville Kentucky meet Cleveland Ohio. . I am going to write a detailed report for Corporate UHaul in Arizona.. I took a lost at the hands of thirsty UHaul Storage employee..I not got in to be compensated. UHaul Storage Clark will lie
Deseree M | Overall ExperienceMaybe need exterminating more often besides that is all good
Maria C | Overall ExperienceRude and ignorant male staff. They were very disrespectful and unwelcoming. They acted like they didn't want my service. Please relearn or terminate these men with toxic attitudes. Also teach them how to speak like a mature adult.
elieser c | Overall ExperienceGreat customer service experience here...
Felix A | Overall ExperienceThe manager was very polite and informative. Please reward her for her great service
elieser c | First ImpressionsGood service
becky L | Overall ExperiencePersonnel in this facility doing great job. Excellent customer service..
Felix A | First ImpressionsNone ³
JOHN W | First ImpressionsStaff was very kind and helpful, made the process easy even though I came in without a reservation. Would definitely recommend this location.
monterae h | First ImpressionsHe place to storage every thing
Maurel l | First ImpressionsThanks for storing my things.
ERICKAEBONIQUE W | Overall ExperienceThey were amazing 😍😍😍
Patrica B | First ImpressionsThe wait is slow very slow.
jeanetta f | First ImpressionsThe general manner was nice and friendly
david f | First ImpressionsI must say the Clark ave Uhaul Services along with Allyson has been the best at both Hospitality and Customer Service that I have experienced not only with uhaul but by many companies throughout the years
don t | Overall ExperienceOK
russell m | Overall ExperienceLawrence was particularly helpful and exceptionally friendly.... thank you!
Kathryn A | First ImpressionsThe elevators are too small to move furniture in. I was told the unit I was renting would be able to hold a couple of love seats and dressers. This was not true there's no way I could have have gotten another love seat or dresser in there. Thankfully I was the only person moving into storage because having only one small elevator is a bit ridiculous.
robbin m | Online Move InNa
CARAMAE S | Overall ExperiencePleasure doing business
Jermaine K | Overall ExperienceEverything went smoothly and employees were very helpful.
ANN S | First ImpressionsStaff was very helpful.
Sarah-Elizabeth Y | First ImpressionsOne of the problems I had was more my fault than anything. I did not realize I ordered an upper unit. The website should explain what an upper locker is better. Which is a unit on top of another unit. It made it kinda hard to store one item of my in it so I had to leave it behind. The other issue I had was to use my unit. I have to use a rolling steps. Which is fine but the steps are horrible and does not want to roll easily. I had to literally drag it to my unit due to the wheels don’t work. Other then that it was great
Samantha K | Online Move InThe late fees are out of control, 3 days after payment is due the charge you a late fee of $15 and after that they keep charging more and more. I paid extra to have access 24 hours which was a wasted of money because they lock and block the big doors so don't expect to be able to move anything after hour
Zully R | Overall ExperienceCostumer service was great.
Nilda C | First ImpressionsCustomer service was excellent!
CRYSTAL A | First ImpressionsSince i didnt finish the whole month out as i moved before my next payment date would i get prorated for the time i didnt use? I had an amazing experience here though and it was convenient for the time I needed the unit and the people working there were helpful with any questions i had and the experience itself was superb the 5 stars does not do it justice as i feel it deserves more.
ZACHARY D | Overall ExperienceYou got greedy. Every GM raised the prices. What started as $33 a month 11 years ago is now $99. Expect more people leaving
ROBERT M | Overall ExperienceThanks for a great offer
Leila L | First ImpressionsGentlemen that helped me was very nice and went out of his way to help me.
Karen B | Online Move InVery good ppl there they work quick and honor there customers
Matthew M | First ImpressionsCourteous employees.
milton p | First ImpressionsThere was no hassle, four number code works better than the card! No hassle in closing storage unit!
Shereta T | Overall ExperienceWill always use U-Haul and recommend to others!!!
Dorothy G | First ImpressionsGood job
Edwin G | First ImpressionsDid not want to honor company's sales and promotions that were set by u-haul.
John B | First ImpressionsGreat experience overall. The one suggestion would be more information about the "check-in/check-out" number pads when renting. We wouldn't have figured it out without another renter there to help us make it work. Just a one sheet summary would be outstanding.
Christopher S | Online Move InFantastic staff and nice facility, great experience!
DaJuan W | Overall ExperienceThese guys on Clark Avenue and Cleveland are doing a great job it’s a fantastic facility easy to use always felt great there.
mary v | Overall ExperienceDifficult to get your stuff up that ramp. I would like to give a special shout out to keif, he made the experience a good one, and he went above and beyond to help me. He is definitely a fantastic asset to your company.
scot f | First ImpressionsThank you. And special recognition to Able, who was very helpful and professional.
PAUL M | Overall ExperienceBest costumer service!
Jose L | Online Move InYou guys need to clean that place there were roaches left in there I see them crawling in the hallways
Alexander G | Overall ExperienceThe information location person had was incorrect. The elevator was not functioning. The ladder they have would not lock and it was very scary to climb up on that as it kept moving. It was not very easy to bring the stuff down from different floors. The front desk asked to come another day as manager was not there at the facility. I would not recommend this location to others.
Avaneesh B | Overall ExperienceMice and rats feces were left all over my belongings and multiple things were chewed and ate up due to the rats and mice. Lost a lot of clothing and irreplaceable items.
George C | Overall ExperienceToo hot in the storage areas
NICOLE M | Online Move InCourteous and professional staff.
Vernon B | First ImpressionsI spoke to multiple people regarding my storage unit who were all really helpful during the booking process but on arrival, Allison Wallace , the manager from the Clark Ave site was simply AMAZING . She made my whole move in to the storage unit so seamless. Took the extra effort to walk us down to the unit to show us around and gave me another unit that was not as far to walk to when she realized there was another one open without me even asking . She gave me her personal number to call her if I needed anything and got me refunded an amount that I was incorrectly billed by one of the other workers in just a few hrs. All of this while on her day off. We are super impressed by her . Great to know that they have a responsible, efficient ,and caring manager who can get the job done!
Nikhitha C | First ImpressionsI haven’t checkout out my stuff still there and I got 24 access and I couldn’t get in
Felicita M | Overall ExperienceMichael was the best super nice made me laugh when I was having a bad day.
Felicita M | First ImpressionsI had storage for over a year did not have any problems. If we needed to speak to an employee they were always kind and helpful
betsabet s | Overall ExperienceI appreciate great service
Kelly P | First ImpressionsI appreciate the service
Dreshawn P | First ImpressionsThe new associate Michael did a fantastic job! Very nice and polite! The computers were down and he still took care of everything perfectly
Kathleen W | Overall ExperienceI am dissatisfied with the truck rental 100% they should have never let me pull off the lot with the tire the way it was and I didn't even notice it until I pulled into your facility and I spoke with one of your employees and they guided me what to do and have not compensated me none for me driving around a vehicle that could have been me and my kids is life so for truck rental probably not I won't recommend nobody but definitely for storage
NINA M | First ImpressionsGreat customer service
Aubrey Y | Overall ExperienceYou just need to have more moving carts
Leida b | First ImpressionsThe young man that helped us, Jonathan Perry was excellent! I chose a storage space that was too small. He corrected the issue & was very kind & professional. 2 other employees were also very nice & professional with pulling my truck out for me & checking the truck back in. Excellent customer service on a cold winter morning!
Tiffany R | First ImpressionsThe facility was always clean. The staff was always friendly. I felt comfortable going there any time of the day or evening.
gina n | Overall Experiencethere one thing i cant stand is greed even if it only a few dollars when u dont tell people its going up and just trick us when we walk in and u have to pay more/im out
todd c | Overall ExperienceTo dark in some areas and could not find my storage room nor any help to do so not satisfied at all
Lovell N | First ImpressionsHad issues with the billing process. Other than that great experience!
BENNETTA B | Overall ExperienceThey take forever because only one person at the counter is actually taking care of the customer, 3 times it was the same. They canceled my truck after I spent hour and a half the night before making my reservation with them because I was a hour late for pick up but isn't that what the reservation is for?... staff was friendly
Zully R | First ImpressionsAfter having a rough start Jose made things so much easier for me. Thank you for the great customer service ever.
Jennifer S | Overall ExperienceRecién estamos rentando.
zulema n | First ImpressionsIt was great having the ability to rent the truck and store at 1 location.
Ann S | Overall ExperienceI hv been happy with your services
Nancy C | Overall ExperienceCustomer service sucks they didn't explain the hours of operation to me nor did they explain how to get in & out of the building. They gave away my rental truck that I received a week ago. Thank God they was able to replace it. I felt like my time was wasted due to there Negligence
William V | First ImpressionsWe just moved in and everyone has been very helpful so far!
Hannah R | First ImpressionsManagement changes regular? Facilities is okay keep. Elevator has issues? Heating is excellent. Safety is not a issue thus far. Prices is fairness.
Edger H | First ImpressionsI did not have a problem the whole time my storage was there, and my storage was there over two years! Excellent!
RONALD V | Overall ExperienceEstoy muy satisfecho
Luz G | First ImpressionsGreat customer service friendly staff Very professional
Angel P | First ImpressionsSorry but since a new management and team took over these are following issues I had since about 6 months going back. No help with online access or getting corporate on the phone. Asked several times for the store manager to call me to get due dates changed he never did. Which several times resulted in late payment n being charged a late fee. The store office is always gloomy and not enough lights on are they vampires? Excessive fees during a pandemic when I been renting the one unit for over a year no issues until this new management took over at the Clark location. Crazy thing is too i brought that location 3 other customers 2 whom still have paid rentals there.
SASHEWA G | Overall ExperienceThe storage facility was well lit and very clean. The security cameras made me feel safe as well. There was no sign of unwanted pests. I highly recommend it.
EDWIN G | Overall ExperienceI've had this unit for years 2013 recently someone made a mistake and my account is wrong represented as delinquent July, August, 2021 I have the receipts showing paid and the correct amount $69.95 and since the mistake my end date 30th each month,and price is wrong not $ 99.00 Uhaul said stop and started my storage unit as if was June this yr with wrong price not my fault they messed up, and has not sent me the zero amount,right day, price $69.00 and my free month proof of Bill email. Sincerely Shirley Crawford
SHIRLEY C | Overall ExperienceMy reason for not being satisfied is based on the manger who stole our money, She informed us that paying on cash, she could not charge us the taxes and give a discount on labor for insulation, she said her boyfriend does all installments for the hitch and bike racks. She said we moved out when we actually didn't then put our storage unit in someone else name. She was supposed to install a bike hitch on my vehicle and was paid to do so. But gave us the run around and as of this day 07/11/21 it still hasn't been done. I've asked the staff to have the GM give me a call and guess what, He hasn't called me either. If I'm not mistaken his name is Tim/Tom at least that's what I was told when I came over to the store when I found out that the manger had been fired. So no I wouldn't recommend anyone storing at this location. Uhaul don't want to be responsible for me getting my money back or service that was already paid upfront to their manager. They have refused to call me back let known apologize for the misrepresentation of an employee that they hired in my eyes rip people off while they still collect out money. As a customer why am I chasing U-Haul to resolve this issue. They are aware of what was going on and did nothing to help us,
Tonya B | Overall ExperienceI made my reservation online. When I came to pick up the truck, I had a hard time finding my truck, so I was driving around slowly to find it. As I was driving around slowly a short white woman with a raspy voice appeared at my car window and said “what are you doing?!” She really scared me. I told her what I was doing, and noticed she had a U-Haul shirt on. At first she said “the truck is not here… “ I think she walked off at that time… I didn’t know what to do, so I kept driving around slowly to find a truck, because the app said The truck was there. She popped up again beside the car and said “the truck is the last one down there. “ I drove to the truck, parked in front of the truck, and started taking things out of my car to put in the truck. She appeared again and said something really quickly: I heard her say “… Click that you got the keys… “She quickly walked off. I kept taking items out of my car. That lady appeared again with the keys, and she left. I never saw her again. I arrived later than expected, and it took me longer than expected to put the items in the U-Haul, so I called the UHaul 800 number, and eventually ended up talking to that woman (I didn’t expect that: her voice is very distinct: I asked if it was her, to verify and she said it was). I asked her if I could extend my time (I 1st thought I only needed The truck for four hours). She said that technically, I had the truck for 24 hours, “so when you drop off the U-Haul, just make sure you drop it off within 24 hours of the time that you originally signed up for the truck.”) I decided to keep the truck for an additional day, so I called the 800 number to change the reservation. When I called, the customer service rep stated there was no record of me having the truck, and that I had canceled the reservation! I had also made arrangements originally to use a storage space at that site. When I came to drop off the truck, it was closed! No one had told me what time the office closed. Fortunately the female Security Guard was there, and was very helpful. I simply left the U-Haul truck where I originally parked it (in front of the propane tank area). The next day, that little white lady and a young man (thin, light brown) were at the desk. They both became quite agitated when I arrived (I arrived about 5-10 minutes before closing) The woman stated that they had to close in two minutes, and there wasn’t much she could do. I told her that I had a truck full of furniture, and needed access to the storage space. She became even more agitated: “what’s the number of your storage space? “ I told her I never received a storage space number. She started moving even faster, and said something like “I don’t have a space… I have something on the third floor… “ I told her that I would take whatever she had, because I needed something to put the furniture in. She had the young man create a contract, he told me my Storage unit number, gave me a card to check in, and quickly told me about checking in and checking out.… Very quickly… When I walked over to access the storage space, I didn’t know what door to go into. So I walked back over to the desk: the young guy was walking away, and never looked up to help me.It was obvious he did not want to talk to me. I roamed around the storage spaces… I was not given a map… I eventually found the space, and it was a space off the ground! It had a plastic green drawstring thing in place of the locker… There was no lock… I noticed all The other locks looked the same… No one discussed anything about the U-Haul locks (I have never rented storage space from U-Haul before). I called the next day, and spoke with someone on the phone (I Think it was José). He was very nice, and asked me if I wanted them to move the truck in the bay area. I told him yes. I Think I also told him that I needed a new storage space. Once again, I had arrived just before closing time (I work in Midtown every day, and cannot leave any sooner than I did). I was given a new storage space: 3229. When I went up to access the storage space, 3229 had a lock like all the other storage spaces, and a small red padlock above that one. I was totally confused, and went back down to the front desk. Once again, everyone was gone. The African-American gentleman that works outside was very kind… he wasn’t able to help me, but allowed me to talk through all of my frustrations and made me feel better. The rest of the details are fuzzy… I remember trying to call U-Haul through the 800 number again: I was on hold for very long periods of time. I was trying to call during work, and could not stop working, so I would have to hang up and try again later. I eventually got in touch with Michael, who offered a storage space for 30 days for free (which was my original agreement online). I got the lock Friday, and Moved my items in Sat
Sonji B | First ImpressionsThe bay door access was not enough time.
joshua s | Overall ExperienceI had my things in a storage unit here almost a year. I never had one problem with any of the options or any of the workers here. They will get my patronage again in the future for sure. The workers were great and always helpful and down to earth. The place was always clean and never had a leak or anything.
jason c | Overall ExperienceI reserved a unit online a week before I moved. I was given a confirmation number a guaranteed my size unit was available on the date I needed it. I show up with a 15 foot truck fully packed and was told the unit I RESERVED A WEEK BEFOREHAND!!! was not available and they would give me a smaller one so at this point even though it was to small I had to take it. I go to the unit they give me and it is obviously in use already! I go back again and this time I am told I guess we do not have any. Oh well. All this bull**** took over an hour to go down and not once was I given an explanation or an apology for the utter incompetence of these people running this place...Appalling in the extreme and if this is the way they treat paying customers horribly disgusting. This should have been handled in a professional manner instead I got...oops my bad
Kimberly S | First ImpressionsEveryone was truly helpful and very respectful
milagros s | First ImpressionsWhen we got our property out of storage the mattresses had rat poop on them
Evelyn O | Overall ExperienceI thought it was very nice cuz imma give me a month free rent on that room but that room was not lit at all it was no way to see back there storage the halls was lit though people were nice thanks
Terry B | Overall ExperienceThe facility had lots of size options. However, the height of 6' seems limiting for tall items. Also, the facility is so big, that our unit was one of the farthest. Having to cart items from our vehicle was not very convenient.
SHANKAR S | First ImpressionsMe gusto el servicio y mantenimiento y los trabajadores muy amables y serviciales gracias por todo fue un placer conocerlos que Dios me los bendiga siempre que tengas un buen fin de semana.
elias m | Overall ExperienceJose was a great communicator in everything, from pricing to how to access the storage facility. I understood everything and it was easy to set up everything thanks to him. A real asset to U-Haul.
Nancy M | First ImpressionsI just wish I could have got a closer storage room
Terry B | First ImpressionsBusy place , but friendly and helpful staff .
franklin r | Overall ExperienceFirst I paid for 24 hour entry and couldn't use it and I told them and had it removed from my account and asked to be credited to my account and haven't heard anything then I moved from 1 unit to another and closed the account for the 1st unit and was told I would be given this month's charge will be refunded back to my card and after 3 business days and a weekend I haven't received the money yet, other than the money problems I love renting a unit at this storage facility and the staff is great.
Joseph E | First ImpressionsIt took a minute to find a ladder to get to my unit only to find out the ladder was not stable at all. I couldn’t get the lock on and had to go all the way to the sales part of U-Haul to find someone . I didn’t get his name but he was extremely nice and came to my unit and saw that there was an issue with the hole alignment. He had to bash the lock on the metal attachment just to get the
Krystian B | Online Move InEveryone at the 6000 Clark Avenue U-Haul has been helpful during my move in, move out and a truck rental. This includes Lisa, Abel, Brandon and Michael. Many thanks and keep up the good work!
Christopher J | Overall ExperienceAbove everything else the staff was excellent
LONNIE W | Overall ExperienceThe employees I dealt with provided great customer service and I had no issues with my unit.
Jason S | Overall ExperienceHighly and extremely always helpful, i give it a 5 🌟
marisol d | Overall ExperienceGreat work
Gregory W | Overall ExperienceLong story short I got to the facility around 6:20ish(pm)It was closed. Then 30-40 mins later and calling the number on the box that no one answered, I finally figured out how to get in cause it wasn’t explained throughly.. Then after finding my unit it was locked.. tried calling no answer.. I was tired so I seen the storage directly across was available so I used it.. then leaving the alarm went off and I couldn’t sign out. It was a horrible experience. The manager didn’t do enuff for my time and experience.. jus brushed it off and told them to rewrite my paperwork, and cut the lock off.. But the rest of the staff was great.
G H | First ImpressionsEveryone was very helpful!
pamela c | Overall ExperienceKeep up the good work. U-haul needs to add a rewards card to its agenda for recurring clients.
Jacqueline G | First ImpressionsApril sarges is very professional and polite. Extremely courteous to customers and is loved by the staff. A real asset to uhaul.
joseph g | First ImpressionsI came here from the uhaul storage on brookpark and Tiedeman in Parma. The staff was so disrespectful I almost chose a completely different company but the staff and mgr at the Clark location was so polite and helpful I wanted to tip them but they refused.
Alphonse D | First ImpressionsVery helpful ..... the GM Responded to my phone call after hours to get me started.
Derek L | First ImpressionsVery clean was able to to get in and out with no problem no matter what time and the staff was excellent very professional..I would use you for my storage in the future.
verna e | Overall ExperienceRandy was very nice and helpful. This location has employees everywhere so there is always someone near that can help.
Ramona L | Online Move InWhen can I get a month free?
Wynette S | First ImpressionsI had a good experience keeping my belongings here, the unit was clean, secure, and easy to access. My only complaint would be that the elevator is quite old and slow and there is only one so if multiple people are there at the same time it takes a pretty long time to get your things in/out.
Julie H | Overall ExperienceCan’t remember the guys names from when we checked out but all Very helpful and great experience.
Kim S | Overall ExperienceVery well maintained. Cleanest facility i have seen.
PAUL M | First ImpressionsApril was pleasant and very helpful.
virginia a | First ImpressionsIS A GOOD SERVICE BUT PARKING IS SO LIMITED OR NOTHING.
manuel g | First ImpressionsGreat people. Helpful and polite.
Pedro A | Overall ExperienceThe manager is a fantastic lady and the staff was very helpful. I’m planing on moving in two or so years. Whenever the case, I’ll be calling on the Clark store to get me all the way together.
ALLEN B | First ImpressionsMs.April and her crew members went above and beyond for me during the whole process the store always smells good freshly mopped workers always helping customers to make sure they understand all rules if I every have to move or need a storage I will recommend them.
teana M | Overall ExperienceRepresentative that checked in me in was friendly however after check in , the person who was assigned to give truck to me never did , had me waiting for truck , he left truck running for over 10 mins at side parking and I had to go in to ask for truck . I called in 30 mins before truck was due to be returned stating I was going to be late to return even though I was on premises storing my things and at time of return was 15 minutes late was never told by anyone that I was going to be charged a 2nd day charge rental. The rep was rude and stated come back or call 800 number because supervisor was not there and she couldn’t do anything about it ....not friendly or apologetic just brushed me off
ana g | First ImpressionsThey. Didn't. Tell. About. 24. Hour. Access. Untill. I could. Not. Get. In
Victoria C | Overall ExperienceThe fact that when you rent a storage unit and move out you don’t get your money back for the part of the month you didn’t use is a complete crock of poop. But that is on Corporate U-haul. Everyone at the facility is amazing. But because of that one issue, I can’t recommend this company to others for storage. Fudging numbers like that shows that the company isn’t stable enough to rely on and I wouldn’t want a friend to have something in storage when the company goes under.
Abigail W | Overall ExperienceI WAS NOT informed that my unit would be 6 ft above the ground and I would have to carry my heavy stuff up stairs. The unit DID NOT have an included lock like the website said so I was forced to buy one. Overall an awful experience this will be my last year using uhaul.
Jason F | Online Move InRandy the employee thar helped us was nice and very helpful
SASHEWA G | First ImpressionsWonder helpful staff!
Thea H | First ImpressionsApril went above and beyond to help whenever I needed it & the staff was so helpful and understanding to my needs when I moved out. I'll always use the Clark location for my moving needs.
jeanette p | Overall ExperienceMy experience with U Haul was Excellent. Thank you.
EVELYN C | First ImpressionsThe workers were very helpful. The maintenance lady was really sweet and helpful as well.
mareen e | First ImpressionsAll friendly personal very clean facility.. I would recomment it highly.. Sincerely, GLORIA RODRIGUEZ..
gloria r | Overall ExperienceManager is excellent
theresa f | Overall ExperienceGreat PR service!!! Thank you so very much!
GAIL M | Overall ExperienceThe only negative was the inability to use the loading doors after 7pm. I work long hours and that made it a bit difficult to deal with. Otherwise, it was great.
Kristen K | Overall ExperienceApril is awsome
angela p | Overall ExperienceThank you for keeping my mother's items safe and secure. I truly appreciate not having to worry about the security and acess at all times. The staff was always attentive to any needs or concerns.
PATRICIA R | Overall ExperienceI never had any problems at this facility and the staff is very helpful and friendly. The manager April is great and works with you whenever you have problems...
chris n | Overall ExperienceIm going to place some stuff on my self storage and I can’t do it because they have 4 trucks on the front doors of the garage. Plus I need to bring back the truck on the next day at 10am.
Yahaira R | First ImpressionsThank you
Maureen C | Overall ExperienceApril and her staff were awesome, very helpful and very attentive.
DUANE E | Overall ExperienceThis Uhaul site was the 3rd storage facility we have used to store college stuff. It was by far the cleanest, safest and most professionally run. A great value.
Jeanne T | Overall ExperienceNeed improvements in communicating certain items.
Evelyn O | First ImpressionsService was excellent place was really clean just infested in roaches.
Denise V | Overall ExperienceHorrible service waiting out side for 3h just to get in are 24/7 storage had to play phone tag because no could find the manager. On top of that all the help numbers on the vans n store were wrong
Jennifer V | First ImpressionsI truly appreciated that on my final moving day out of storage being very hot, and humid. Uhaul offered refreshments, What a nice and kind gesture.
greta l | Overall Experiencelong time renter
RAYMOND B | Overall ExperienceThe staff was very courteous and efficient. The facility was save and secure.
Evelyn O | Overall ExperienceExcellent service keep up the good work.
PATRICIA S | Overall ExperienceVery clean storage building, friendly staff!
Adina S | Overall ExperienceWill use again
eric o | Overall ExperienceStaff at front desk was terrible...try and connect with them by phone and good luck...ask questions and good luck getting answers...would never use them again.
R.T.A. B | Overall ExperienceEverything was great until my move out day, there was a woman with glasses who was just really upset and took it out on the customers including me. She was no help.
Shileyla R | Overall ExperienceGood
Brenda R | First Impressionsvery very nice staff
Toni j | First ImpressionsThe boss there was very professional and warm. I appreciate that. Makes me want to keep my business at that place. All your workers there are the same. Great job and thanks. It's refreshing.
JOCELYN M | First ImpressionsUhaul made promises that were not kept. The place was always dirty and crowded with the slowest elevator in the entire world that took so much time to move it was ridiculous. Very Rude Staff
Gordon M | Overall ExperienceI would really like to thank Keith and Joe for their assistance they did an amazing job.
Tiera R | First ImpressionsStore clerk was unpleasant. Storage manager was beyond helpful, amazing and kind but whoever the gal in charge of inspecting and receiving the truck was, needs to revise her approach to csr.
ysidro e | First Impressionsfor this site it was very hard to speak with an actual employee that worked there. We always had to leave a message and never got a return call.
marian m | Overall ExperienceI didn't have 24hours access to the facility .that was the only problem that I had other them that everything was good.
Daisy G | Overall ExperienceThe sale person's in the building were great and helpful.
Daniel C | First ImpressionsThey were rude & disrespectful. Didn't have much knowledge about storage space, elevator size or even tell us to reserve the elevator for loading or unloading. It's not convenient at all.
Heather D | Overall ExperienceFriendly staff...always clean..
ANGELIQUE F | Overall ExperienceApril was extremely knowledgeable and helpful.
David H | First ImpressionsThe manager Zilda was awful and they sold my personal belongings for 50 dollars no I would never deal with this place again.🤬🤬🤬🤬🤬
sha'ron w | Overall ExperienceThe Customer service is awesome!! Service Reps are very helpful and kind I recommend Clark uhaul to all my family and friends, The Service is Great👍
Janice C | Overall ExperienceThe team workers were very respectful. My problem is the manager, she is so disrespectful & rude. I can not wait to get my spot in December so I will not have to deal with her.
Kayla S | ReservationThank you for your time and help
Donna A | Overall ExperienceThe manger had a nasty attitude and would not let me put some things in the Re use center
ariel h | Overall ExperienceEmployees are always nice and very helpful.
stacy e | Overall ExperienceVery professional and helpful. Unlike some companies the manager helped me to remember a discount I was entitled to, thanks!!
Jerry W | Overall ExperienceBy far the worst ever. My whole moving experience was a complete mess. Anything that could have went wrong, definitely went wrong.
Daniellle Y | ReservationRented several units at the facility, we had a 4 bedroom house. The facility was very clean and secure. Julie, Gilda and staff were very helpful and attentive. I highly recommend. Clark Ave UHaul
JOHN M | Overall ExperienceThis is the 3rd year we have stored college stuff for the summer ( all different locations)and this u-haul facility was the most organized, cleanest, safest we encountered. We definitely will return.
Jeanne T | Overall ExperienceI NEVER GOT MY RECIEPT PLEASE EMAIL IT TO ME ASAP receipt taken on 06/15/2018. The receipt number is 216933.
ANGELA V | Overall ExperienceThis was one of the best place I loved everything about it, please keep up the great job
CAROLYN W | Overall ExperiencePrice increases were ridiculous. After you stopped emailing me payment notices, I called asked you to wait two days to resubmit payment, agent said sure, then bounced my account...total was 260$ craz
CARL D | Overall ExperienceI cancelled this a week ago, I expect a refund if I have been charged.
Ryan G | ReservationGood, I would use them again. I had got an apt so if I do not like the apt I will get another storage unit with U-Haul on Clark. April was the best, her customer service was great!
lizzie h | Overall ExperienceAll of my expectations were met.
Jerry W | ReservationNo managers were ever there.. they took and extra 40$ off my card & whn I tried to rectify it., there was no manager there to help. The staff have no close Wht to do and I wuld NEVER EVER go back!!!
Jemila M | Overall ExperienceTerrible service
Ramona B | ReservationNice place and friendly staff!
yolanda b | Overall ExperienceStaff there is professional
hang n | Overall ExperienceI’ve always rent from here and never had an issue. The staff is always nice!
cheyla c | Overall ExperienceVery good service overall.
ronique v | Overall ExperienceWell managed location. Staff always helpful. Clean, safe, and secure. I would use this location again.
MARK F | Overall ExperienceMy time with U-Haul Clark Cleveland facility amazing the staff exceptional! I would highly recommend. Thank you so much for your service. Donna Wimberly
DONNA W | Overall ExperienceOutstanding Service
john m | Overall Experience