Customer Reviews for U-Haul Moving & Storage at Dairy Ashford

Rating:

3.0

New hire was not as friendly and helpful. Climate control was not to standard. Extremely hot for moving in and out items.

Rating:

5.0

If only you would Please refund a portion of the month of May. I was out of city limits and missed term date by 1 day.

Rating:

4.0

I had no lights until the day I was moving out

Rating:

5.0

Professional staff, facility stays clean, and the hours for of operation were perfect. Thanks

Rating:

5.0

The staff was helpful and professional

Rating:

1.0

The van that I rented was filthy, cat piss smelling and cat hair all over the seats and throughout the back of the van. I was really disappointed in the service that I received, A smelly cat lived in vehicle, piss on everything.!!!!!

Rating:

2.0

They charged me extra 57$ that I did not approve or know what it is for.

Rating:

3.0

The young lady that checked me in was NOT friendly. Clearly customer service is not her strong suit. She was not disrespectful but I did NOT feel welcome.

Rating:

5.0

good service at a fair rate and vehicle is good and clean

Rating:

5.0

Everyone was informed, kind and helpful

Rating:

5.0

👍🏼

Rating:

5.0

Great for what we needed

Rating:

5.0

The gas tank was not half full like they said it was. Other than that the lady who assisted us was great, friendly and good attitude 👍

Rating:

5.0

Good customer service, the staffs there are very professional and friendly!

Rating:

5.0

👍🏽 👍🏽 👍🏽

Rating:

1.0

The General Manager needs empathy training for snowy conditions.

Rating:

1.0

The U-Haul truck we rented had a leak in cargo roof most of our belongings got water damaged. We had the Repwest insurance from U-Haul. We filed a claim and still we didn’t received any call from the adjuster. Totally disappointed.

Rating:

5.0

Very good experience

Rating:

5.0

Not much , l like the people that work there. They very easy to work with . No hassle.

Rating:

5.0

Amazing job!

Rating:

5.0

Excellent customer service your place was very clean fully stocked and yes I would recommend people to your area thank you and God bless

Rating:

5.0

Customer Service responsiveness was excellent and attentive from the desk to dropping van off. Great Job!

Rating:

5.0

Daniel, the manager maintains an excellent environment. He, and his staff are very attentive to customer needs. Thank you Sir.

Rating:

5.0

Great exceptional service !!!!

Rating:

5.0

Best customer service that I received so far!

Rating:

5.0

We reserved a cargo van and when we arrived at the West Oaks pick up location, there was no van. We were told the people who rented the van had not returned it. And that another van was in the shop. We ended up having to go to another location (S. Dairy Ashford) to pick up a 10' truck. We did get a small refund, and U-Haul charged us the cargo van price, but there has to be a way for U-Haul to know when reservations cannot be accommodated. This is unacceptable. The S. Diary Ashford location was great. Easy check in and out. I would NOT rate the West Oaks location as excellent. I would rate that location as Below Average. Again, there has to be a way to know when reservations cannot be accommodated BEFORE people arrive for pick up.

Rating:

5.0

A little pricey

Rating:

1.0

I rated the location now because someone apparently the managers for whatever reason, canceled a reservation I made about a week ago to avoid rancor. That dis organized and displaced my move. I lost hours of work and paid movers twice because by the time they find me another truck, 4-5 hours has passed. I’ll say yes to the recommendation because the rest of the staff rallied around quick and started calling for a truck for me. And find me a truck. They sincerely apologize. But the manager cared less. The front restart were good. Therefore I’ll stil recommend people.

Rating:

5.0

I guy that help me was Great,& Friendly. I will rent from this UHaul all the time.

Rating:

5.0

Daniel Lucas and his staff are very professional. We were treated with the upmost courtesy and respect. John Bettison

Rating:

5.0

Great for local one day rental (I did 140miles): inexpensive, equipment worked as expected, staff were courteous and helpful. 10ft truck is not very comfortable for longer journeys though.

Rating:

5.0

I must add that Daniel Lucas went above and beyond in assisting me with services and all my storage needs. I would definitely recommend both him and his store location to anyone needing Uhaul services. FIVE STAR!

Rating:

5.0

Daniel is an amazing person who makes sure to communicate everything thoroughly & very attentive to the needs of the customer. He’s a great representative of the brand. And feel free to contact me directly if you need more information. He’s awesome

Rating:

4.0

Elevator of my storage building was not functioning during my loading at start and unloading during move out. Not a convenient situation to load and unload to upper floors.

Rating:

5.0

Amazing customer service, very polite and helpful

Rating:

1.0

Store manager did not do there job my belongings was tooking out of the truck never received anything from them yet and it crazy how the store manager told me he got rid of all the rest of my things

Rating:

5.0

Always love the service there and the convenience to me of the location to me .,

Rating:

1.0

The staff inside is friendly and helpful. The management here is horrible. I had three units here all upstairs. The manager couldn’t be found one Saturday morning while several of us waited around at 8am. A full hour after opening. Turns out he was inside his apartment on site but wouldn’t respond to staff knocking and calling several times. I got trapped in the elevator when it malfunctioned. An inoperable elevator caused me to have to carry/drag furniture down stairs. The elevator has not worked for 4 months and not a single word to paying customers apologizing for the inconvenience. Not a note saying it’s out, NOTHING!! U-HAUL should be ashamed that someone who is paying $400 for storage is being told that they aren’t willing to pay to fix the elevator. Disgusting.

Rating:

5.0

I can't say enough about the facility , cleanliness, friendless and safe. My personal storage on, here in Houston TX on Dairy Ashford .....The General Manager is Daniel... I wish more people were like him. Daniel treats people as close friends and family. He's amazing...

Rating:

4.0

The facility has undergone major transformation since I began storing my items there several years ago. I noticed a major hike in price when that part of the facility became temperature controlled. It was not my desire to pay that much (approximately $202 monthly); but I was never offered the option to move to another location on site that was not temperature controlled. There have been and currently are instances of the elevator not working which were very inconvenient because my unit is on the 2nd floor. My payment is auto drafted monthly on the 1st. The unit was cleared on the 2nd, one day after the payment was taken. Upon my termination of the contract, it was told to me that there would be no refund. I am upset by this because if a person moves INTO a unit, and the date is NOT the 1st of the month, the person is NOT charged for a full month. There is a prorated amount applied for the move in month, with the full amount being applied moving forward. Why am I not being given a prorated amount for moving out? This is a problem.

Rating:

1.0

Give mmmy extra $21.00 dollars y’all took for no reason which when I rented the truck that was not mentioned that I would be charged another fee after six when it’s 19.00 dollars a day when I only had the truck for four hours it wasn’t 24 hours that I was charged again please refund my money back to my daughter account

Rating:

5.0

So far so good great customer service.

Rating:

5.0

Excellent customer service I would definitely come back

Rating:

5.0

Keep up with the good work

Rating:

3.0

AC didn’t work very well in the climate controlled unit and the light inside my unit did not work consistently - more often it did not work at all so I had to bring a battery lantern to be able to see. I had been in that unit for over 2 years. When I inquired about it I was told that section had some known issues. Elevators didn’t always work either so that made it inconvenient at times. Aside from those issues, the staff was always nice, professional, and helpful.

Rating:

5.0

.

Rating:

5.0

Q was the customer service representative he was very professional and knowledgeable. I will definitely be back and refer others to this location.

Rating:

5.0

The Manager is always a pleasure to work with

Rating:

5.0

The manager is really nice and friendly. Kudus to him 👌

Rating:

5.0

Daniel was polite and very helpful

Rating:

5.0

Rachal was very patient with me and very knowledgeable I appreciate this store because of her

Rating:

5.0

I love love this place

Rating:

5.0

Customer service had gone above and beyond. I’m glad to see good customer service still exists. Thank you again, made my visit stress free.

Rating:

5.0

Staff was very nice and professional and helpful

Rating:

5.0

Did not capture name of U-Haul person when we arrived, but they were very helpful to get us to our space and provided to bottles of cold water. Storage place was clean

Rating:

5.0

Great customer service and my overall experience was a 10/10.

Rating:

2.0

Well while at this location, 2415 S Dairy Ashford I reserved the SMALL $19.99 truck. But the agent at the location offered to us the next size up (REG price $39.99) I said NO but he offered a discounted rate of $29.99, (saving me $10) and I was working with a budget mind you. He said that I should make sure to take note of the GAS & MILEAGE of the truck because he had not had the time to check it in from the last customer who left it on the curve on the road, not even on the property. I took a PICTURE as I turned on the rental and the mileage was 112843 with 3/8 of GAS. Not halfway or a full tank of gas. I said that we might drive about 5 miles when actually we only drove 2 MILES(112845 have pic as well). When I returned it using that app and BTW it was such a hassle. I went through the gate and found that the garage for the golf cart was wide open, and a client of theirs mentioned that somebody is inside, so I walked and opened the door to the office. I called for help and nobody replied back...So I gave up and finally after 20 minutes trying to check the truck in. I receive the ORDER RECEIPT by email...with a FUEL CHARGE OF 3 GALLONS totalling $11.70...(WHY) I returned the truck with the same or a little bit more than 3/8 of gas in it. (ALSO HAVE A PIC) Ive been waiting for a customer service rep to call me about my experience and nothing yet. Its not right for the employees not to be doing their duties by checking the trucks in, adding the CORRECT amount of gas and thinking that most customers dont read the receipts...Well I do!

Rating:

1.0

Someone broke into my storage and stole all my belonging

Rating:

1.0

I ordered and paid $10 for pads that weren't even there. The the gentleman working the counter at 7:00 that morning could have wanted to be anywhere else than he was there helping me or lack thereof. He made it very apparent that I was nothing more than an inconvenience. Hey did not ask me if I wanted insurance on it I didn't need it I have full coverage on the vehicle that I drive but I was charged for that too. He was rude condescending and just kind of an ass. So all the places in the U-Hauls I've ever gone to known people done anything the one at the corner of Dairy Ashford just to the north of Westheimer I would not tell them to go there I would say go anywhere else but there I'm in the customer service field this is my job I deal with people every single day 10 12 hours a day. And so I know when someone needs props and I will always say this person is an amazing job get their name make sure they're super divisor knows that they have done their best to make everything to the best of durability to make me happy. This was not that

Rating:

4.0

My only observation is that the driver's side rear tire had low air pressure when I picked it up. I had to fill it before I could leave town. I appreciate the team working to find me another pick-up when they originally thought they would not have one available.

Rating:

5.0

Muy bien servicio los volveré a elegir muchas gracias

Rating:

4.0

You’re doing just fine

Rating:

5.0

Daniel Lucas (Site Manager )is a blessing , professional, helpful and aware of the company’s products to ensure the best option for customers. I have been renting storage rooms for 18 years and in two instances I have come across two storage unit managers that are excellent. Daniel is definitely number #1. The location and units were convenient for my needs. Excellent experience because of Daniel and two of his staff members a light skinned black lady and young black male (both knowledgeable and nice too!)

Rating:

5.0

Literally the best experience

Rating:

5.0

Awesome 👏🏼👏🏼👍🏼

Rating:

5.0

My moving experience was great! Definitely recommend this location!

Rating:

5.0

It was ok

Rating:

5.0

It’s always a pleasure working with the manager, Daniel. He goes above and beyond to assure that we have the things needed for both truck rentals and storage space. He’s currently working with me in getting a mini store in the facility as well. definitely a five star rating for both management and the facility

Rating:

5.0

Even though my situation was unforeseen, U'Haul Storsge protected my belongings and accommodated my needs professionally and courteously many times in many different ways.

Rating:

5.0

I was very impressed with the newness and cleanliness of the vehicle I rented.

Rating:

5.0

Uhaul had a leak in it because all my cargo got wet when it was raining on the way to destination

Rating:

5.0

Nc

Rating:

3.0

Storage was good and clean, hours were perfect ; but the staff was very rude I would not return or recommend this location.

Rating:

5.0

Q always is very helpful and outstanding

Rating:

5.0

The staff at this location is superb. The are kind and empathetic and helpful. They are true value to the Uhaul enterprise!

Rating:

5.0

Daniel was the sweetest ever, I was in the office waiting for my movers to show up and he offered me drinks and snacks and even came and sat and talked with me. I've never had a positive experience at this location until now. Even the house keep was nice there was water outside my unit, and he came with mops and was ready to clean and help make my move out go smoothly. After moving out I let Daniel know I was done, by the time I had made it to my home he had called to let me know my movers had forgotten some boxes (they were empty) but he wouldn't move/touch them until I had given them the ok. The amount of respect he had for me was amazing, unlike anyone I've ever dealt with at this location. Thank you again.

Rating:

5.0

Excellent manager

Rating:

5.0

Friendly staff

Rating:

5.0

Danial He is very helpful

Rating:

2.0

When you have a general manager who has absolutely no idea who put an extra lock on your storage after payment and being told that nobody in the facility could tell me who put it on makes me weary of storing things at this location. I was inconvenienced with this issue and then was charged for the door handle when I was inconvenienced by THEIR mess up. I just left all of the things I no longer needed and left. Other than this incident Daniel was a pleasant manager and his office staff was very nice.

Rating:

5.0

Daniel and cc was so excellent in helping me and getting through my hard times very understanding and I love everything about them thank you so much uhual staff for everything

Rating:

5.0

Love it

Rating:

1.0

The employee was not in office when we need help during business hours. We also wait 20 to 30mins for employee to return no one showed up. Also I don't like the fact that they can't help you in you lose you storage key

Rating:

1.0

They have broken into my storage two times.people stay away from this storage place.

Rating:

5.0

Daniel, Crystal, and CeeCee were all very courteous, accommodating, patience, knowledgeable, and very relating as they provided services and information during my truck rental and storage rental. Thank you all for making my U-Haul experience smooth and easy.

Rating:

5.0

The Uhaul staff was very helpful and knowledgeable. Very clean facility, and I especially appreciated the available clean restrooms for clients next to the storage area. Excellent! Thank you.

Rating:

5.0

Everyone was very helpful and generous

Rating:

5.0

Thank you all for keeping my belongings safe and secure

Rating:

1.0

Items were stolen

Rating:

5.0

Awesome staff ! Thank you for your help these last 3 years !

Rating:

5.0

I liked she gave me a lock. Good business practice. Liked multiple entrances, away from busyness. Liked sales office vending supplies, boxes, & truck rentals. Sales brochures & site map were excellent.

Rating:

5.0

Staff was awesome and very helpful.

Rating:

5.0

Keep people like Ms. Cindy around and your company will continue to flourish! She's the absolute BEST!!

Rating:

5.0

N/a

Rating:

5.0

Mrs. Cynthia is the absolute best when it comes to management.

Rating:

4.0

Even though the hours changed from being able to access until 10pm to being able to access being stopped at 7pm everything still worked itself out. Also my move out date was not 8/4/23 it was 8/2/23 idk how that happened but I like the place pretty well never had a problem at all.

Rating:

5.0

Very nice clean and friendly staff

Rating:

5.0

Love this place

Rating:

5.0

Ashely and staff are very professional. I rented and used trucks for moving on more than one occasion. It always went well. I’ll always use this location as my go-to for moving and storage! ❤️

Rating:

1.0

I had the worst experience with this U-Haul I made my reservation in the U-Haul the worker did not verify my information I was leaving a very abusive relationship and they sent my information to my husband cause she did not verify my information so he knew where I was then I was 10 minutes late picking up the truck cause I didn’t have transportation and they said I was to late and the truck I rented was gone and told me to go across the street very rudely so I did and he had a truck but it was old and only went 50 and he was rude to after it was all down hill I will never use U-Haul again I will not refer anyone to U-Haul cause this company does not care about it’s customer’ at all 🤬

Rating:

5.0

Cindy was very helpful and pleasant.

Rating:

3.0

The last time we went there. there was urine in the elevator. Forgot to tell the stuff sorry really need to put a camera in there.

Rating:

5.0

My only problem was with the so call moving company Exquisite. They left us in a bind. The owner Steve was very rude and difficult. His people never showed up. This put us in a bind having to unload the truck by ourselves. I would not consider them a "Five Star" company as quoted to me by the Uhaul representative.

Rating:

3.0

I haven’t been a customer but one day ask me after 30 days.

Rating:

5.0

Friendly staff willing to help with anything

Rating:

5.0

The staff present at the time of move in at this facility was very helpful.

Rating:

4.0

1/14 I could not get in my storage because it was double locked, my lock and Uhaul lock. I went to the office to ask the young man for the key. He said that we are not responsible for your key. I explained to him that I didn't purchase Uhaul lock. It cost me $159 for the locksmith. I would like reimbursement.

Rating:

5.0

The process went smooth not to long and the young lady was really respectable and Polite

Rating:

5.0

Was provided with great customer service, in person and over the phone! Thank you

Rating:

5.0

Recibí muy buena atención al ayudarme con me petición, les doy las gracias.

Rating:

1.0

The unit was not large enough and I have items stored outside my unit door. There were some expensive items. U Haul threw the items out without any warning or notice. Will never use U Haul storage again. Also the hinge came off the door on unit 266.

Rating:

5.0

Staff helpful!

Rating:

5.0

Not sure why there’s bad rating and reviews but I had a great experience and was very happy with how helpful the staffs were. This place is very secured as well and I would highly recommend this storage facility to anyone who is looking.

Rating:

5.0

From start to end, great experience

Rating:

3.0

The price for the 15’ truck was a higher price advertised elsewhere

Rating:

4.0

Overall it's a good business which is widely used, however the staff I encountered could be much more pleasant.

Rating:

4.0

No good lighting inside the actual unit

Rating:

5.0

Staff very friendly and helpful.

Rating:

2.0

Lo malo fue que me pidieron dejar un depósito en la cual me dijeron que me lo iban a de volver y no me dieron mi reembolso

Rating:

3.0

Im not sure why im being text the survey again i already did it once. Its clean and secure, but the elevators weren't working and for people with disabilities this is a problem and for the movers as well. I also had to wait because something happened with the computer were they had to correct the unit that I was given other than the elevators and that it was just like any other u-haul store.

Rating:

5.0

My things were secure,that is good.

Rating:

3.0

The elevators were broke, and for anyone with disabilities definitely an issue. Other than that it was clean and courteous service. Also a computer issue were units got mixed up somehow but was fixed.

Rating:

5.0

Not sure why I see negative comments about poor customer service but I thought the staff were super nice and helpful. I rented a storage space there and Cynthia was super sweet. She answered all the questions I had and did her best to get me the deal that I wanted.

Rating:

5.0

The best storage facility I have ever used.

Rating:

1.0

Customer service was trash

Rating:

5.0

The lady I spoke to was very helpful with my move out.

Rating:

4.0

I would give 5 stars, however, on the day of my scheduled move the elevators weren't working and my unit was on the 2nd floor. The employee at the storage was aware of this and didn't inform me. I had to reschedule and lost my security deposit with the moving company. U-Haul did compensate part of the deposit.

Rating:

5.0

I parked my trailer there for a few months, everything went as expected.

Rating:

5.0

Friendly, knowledgeable staff with well maintained facilities …

Rating:

5.0

Good location, clean and csafe

Rating:

5.0

Love Cindy and Love Rick! Rick passed but you know what a beautiful Man and Family he created! The Best!

Rating:

3.0

My storage unit had a huge leak & water seeped into my unit when I was moving out.

Rating:

2.0

Need new employees with better attitudes! I got charged for a convenience fee because of the website didn't work properly when I tried to return the rental truck and your rude employee going to tell me oh well you just got to do is go online you don't have to put in a code so evidently she doesn't know y'all website and I got charged the convenience fee and had to call another facility to have my money refunded

Rating:

5.0

I love this location and everyone is always so nice friendly

Rating:

5.0

Great staff, a location that was convenient and secure in all ways.

Rating:

5.0

All's well

Rating:

5.0

Couldn’t have asked for better service, thank you!

Rating:

5.0

I’ve been a customer for several years at this location and have found that customer service is great!

Rating:

5.0

The staff and management were awesome

Rating:

5.0

Great staff

Rating:

2.0

Management was not up to par employees were very disrespectful and unhelpful

Rating:

5.0

............

Rating:

5.0

Hated to leave great staff and location

Rating:

5.0

I found great rates and availability for a parking space, staff are very friendly and tentative. Would definitely recommend this business.

Rating:

5.0

No problems with this facility. Great job U-HAUL!

Rating:

5.0

I know my furniture was in a safe place! Its not my first time renting with U-haul, I"ve rented Teucks, Vans and Storage Areas many time. Its just a good safe place.

Rating:

5.0

Very friendly, fast and helpful

Rating:

3.0

The customer service I was offered when I first wanted to rent the unit was great. However, some customer feedback for you that may help you because it probably means I won’t be using this location again. The door to my unit did not fully open from when I first rented it and I was told by two members of staff that a work order would be in place to fix it. This made moving challenging because we kept having to prop the door up. I came back twice to ask for this to be resolved and it never was. Needless to say I was able to work around it but for the inconvenience it didn’t leave me feeling positive. If it takes two months for a work order to be put it and it doesn't get fixed, it doesn't make me feel I'll be recommending it to another person.

Rating:

2.0

Customer service from woman was not good at all first impression.

Rating:

5.0

Everything was great just hated the location and area of Alief.

Rating:

2.0

The individuals running the shop aren't professional and act like they don't know how to properly conduct business. I had to send an email to ensure that they removed me from their storage log once I moved out. Took them approximately 20 days and they tried to charge me. Someone should make sure they aren't taking advantage of Customers.

Rating:

2.0

elevator dirty, dark hallways, light sensors did not work. I let office know multiple times

Rating:

5.0

I will use it again if I need a storage facility.

Rating:

1.0

This place was the worst place ever and would never rent from this place again. The faculty was ok except the girl names Cynthia she was really mean and rude and caught an attitude with the customers.

Rating:

5.0

Excellent

Rating:

1.0

I left due to the fact it was not climate controlled. The light sensor come on as you are leaving. I paid for the month of May, moved out a week later. Still got sent an auto draft. Need new staff.

Rating:

5.0

Excellent customer service. Iam very satisfied with the smooth transition

Rating:

1.0

Not a good experience with this place at all. I will never go there or recommend this place to anyone.

Rating:

4.0

There was only one thing wrong. Some things were damp and moldy but that could have been from Harvey with power down or just a lot of excess moisture.

Rating:

5.0

👍🏼

Rating:

2.0

The office is still contacting me about reoccurring billing for a storage I moved out of a month ago.

Rating:

4.0

The only issue I have is that I closed out the storage unit on 3-25-19 and didn't receive the email confirming the account was closed until 4-7-19. Also not given a prorated refund.

Rating:

1.0

Was told I would have access to my unit until 10 PM. Came at 6 on a Sunday and could get no access and no one to help me for over an hour. Manager not reachable. I had an 8 PM move out deadline missed

Rating:

1.0

Bad customer service.

Rating:

5.0

The Managers where very helpful and nice. loved this location. will return agian.

Rating:

2.0

Unfortunately I had some bad experience with location. 1st, my storage was block by AC unit so wasn’t able to get my belongings. 2nd, when I finally moved out of storage and I told the GM days later

Rating:

2.0

After years of having an internal climate controlled unit my unit received significant water. I lost so much. Insurance is useless they don’t call you back. Very poor quality of service.

Rating:

5.0

Housed my few precious Harvey remanents.

Rating:

2.0

I’ve been receiving certified mail for 2 months for a storage I do not have! This has yet to be taken care of! This location is the worse!!!!

Rating:

2.0

It wasn't the computer trouble that double and triple charged me into overdraft that led to me leaving. It was the unconcerned, unresponsive, unavailable and unprofessional employees that did it.

Rating:

5.0

Very pleased with service and personnel.

Rating:

5.0

We had an excellent experience renting a storage unit here on Dairy Ashford. Workers were very nice and helpful.

Rating:

5.0

Cindy at Dairy Ashford and Mandy at Athens North Avenue War excellent employees that helped me throughout my moving experience I recommend them to be given a promotion

Rating:

5.0

Great personnel front desk. Thanks

Rating:

4.0

Thank you. Very friendly staff.

Rating:

1.0

The hours are horrible. I had a really hard time access my storage as I work during the day and need the ability to move in the evenings. This location does not allow that as it closes at 7pm.

Rating:

1.0

Terrible customer service. The day my contract was up the storage facility was closed. I removed all my items the next morning and was charged over 800 in fees after the fact. Also, there were

Rating:

5.0

Nice storage facility. No issues accessing the property at any time.

Rating:

5.0

I have been a customer at this facility since 2012 and have used their vehicles and storage spaces. They always gave me good service. I'll be back!

Rating:

5.0

Friendly and very helpful management

Rating:

5.0

Y’all did well. Customer service was excellent.

Rating:

5.0

I moved my belongings into storage following the flood from Hurricane Harvey. The staff was very friendly, helpful, and generous in accommodating my needs during a busy and stressful time.

Rating:

5.0

Very friendly employees and always helped when needed.

Rating:

1.0

The staff at this location are very very disrespectful and rude. They completely lack the fundamentals of quality customer care. Also, the phone is never answered.