Customer Reviews for U-Haul Moving & Storage at Dixie Hwy

Rating:

5.0

Leland was an awesome person to work with to get my trailer rental and to check it back in.

Rating:

5.0

Nice place.

Rating:

5.0

Staff was both professional and friendly.

Rating:

4.0

The inside of the trailer was dirty. I cleaned it out before putting my own moving blankets in place. I also taped over a hole in the top side were a tie ring was missing. It rained on our trip so I was happy it was sealed up. I was carrying boards that would have been damaged if they got wet. The trailer was older but towed just fine.

Rating:

5.0

Make sure the Englne light is off when renting a vehicle. Other than that they did great!

Rating:

4.0

Great service and no issues. The only improvement would be with having to back up a good distance to return the trailer. If they could make trailer return easier that would be great.

Rating:

5.0

Dropoff could not have been any easier. I appreciate the person who helped.

Rating:

1.0

Said I would work this type of life supposed to be can I s get a crunch wrap

Rating:

5.0

Still haven't moved anything because it wasn't clear to me about u haul truck rental and never received a call about the 2-3 day notice on where to pick-up was different than where I made reservations.

Rating:

4.0

Used on-line app to check in and out. So, no personal contacts made with employees.

Rating:

4.0

The truck I was given smelled like smoke. When I brought this to their attention, they said they would make a note in my file so that I wasn't charged for it.. but I wasn't offered another truck

Rating:

5.0

Everyone was nice I appreciate all the help

Rating:

4.0

Lady receiving the truck was super nice and let me complain about the truck apologizing for it’s condition.

Rating:

4.0

This was my second time at this location. They desperately need to have a second worker on hand. The guy today was hustling, but there were three people ahead of me in line it took awhile, plus he was cleaning out and readying one truck and a trailer that were being picked up shortly after I arrived to turn in my container. He was very polite and pleasant in his interaction with customers, just had entirely too much to handle alone.

Rating:

3.0

Too much communication. I received 7 emails (8 if I include the survey email) and 3 texts related to the rental of a motorcycle trailer.

Rating:

4.0

They could use some airfresh#llk

Rating:

5.0

N/A

Rating:

5.0

professional staff

Rating:

5.0

WOW!!! What a great experience from start to finish. We were able to connect with an agent quickly over the phone. She directed us to the local U-Haul location. We rent right in, and the gentleman working Saturday, March 29, 2025 at the Elsmere, KY location around 1 PM WAS SO HELPFUL and KIND! He got us into the truck we needed and we were on our way. It was a better and more affordable experience than other local retailers. Thank you, U-Haul!!

Rating:

5.0

They always provide great service. I have used them many times.

Rating:

5.0

Friendly employees that treat the customer with respect. Price is fair for trailer rental.

Rating:

5.0

They always do a great job. They only issue I had was the on-line reservation system did not show my $10 discount for dropping the trailer off at a flexible location. It’s not the pick up locations issue it’s the UHaul system problem.

Rating:

3.0

The return process sucks. You make people download your app and then no where on the app does it say return a rental. I was so frustrated just trying to return the over priced rental that I left my unused boxes in the back of it and I was too tired to go back for them to get my money back. A 10 foot box truck costs over 300 bucks to rent for 1 day. Next time I will hire movers for 600 and they will do it all. Will never rent from you again

Rating:

5.0

Thanks for Great Service

Rating:

4.0

When I took the windshield cover off, the drivers sun visor fell off into my lap! The app wouldn’t allow me to report!

Rating:

5.0

Staff was very nice and knowledgeable. Put me in the perfect sized storage when I thought I needed a bigger one. Thanks

Rating:

1.0

I did all 2 hours but

Rating:

5.0

Super nice guys. Efficient and helpful. Had my car off the transport and the trailer off the truck in a flash. Just really nice guys!

Rating:

5.0

Great workers and experience

Rating:

3.0

Normally, this is the place I always rent my moving trucks from. However, this past time I used the mobile app and I was instructed to go to the side of the cashier counter to pick up the key. I had my phone in hand showing my reservation and as both employees were busy with other customers, I simply stood there and waited. After one employee rung up his customer, he looked at me and commented, “so what’s your problem?” I pointed out that I was simply waiting for a key. He is definitely not the friendliest employee I’ve ever seen there. This is the first time I have ever dealt with someone being rude. Hopefully it was just he had a bad day. I will say the mobile app actually took longer than simply going into the store I’m renting the truck. My concern at this point is I have pending charges that are doubled on my statement. Waiting for them to post to make sure I’m only charged once.

Rating:

3.0

The attendant at the desk was talking thru the spiel a little too quick and seemed too bored to slow down and answer some of my questions. The truck also seemed like it had a vibration coming from the rear end(I am a mechanic that works on box trucks and semi trucks), I told the attendant that upon return. Overall, this location was nice and quick, I wish they kept pick up trucks in stock as that would have been preferred

Rating:

3.0

I would suggest for them to communicate with customer service because the price was wrong and what card u can use.

Rating:

5.0

Very nice and helpful staff. The 20 foot truck with the ramp was amazing and the price you can’t beat anywhere. I’ve used this location many times before and I will keep using it.

Rating:

5.0

I will only go to this location. Employees are ALWAYS super nice and helpful. Always make me feel appreciated

Rating:

3.0

Windows were very dirty had to clean them myself. Truck smelled like cigarettes. Gas filler was broken and allowed it to over flow when filling up. Head lights were very dim. I requested a pickup but was later told they couldn't give it to me due to corporate pulling them all back. Trying to use app to return didn't function correctly

Rating:

5.0

Very friendly and explained everything in detail. There were plenty of trucks in stock.

Rating:

3.0

The General Manager of that store was completely unprofessional. Shocked to find out that she was the GM. They completely mis charged my card. Now, in the middle of buying a home and moving, being limited on funds, I'm out 224 due to attention to detail. Everything was returned right in front of the two employees faces, and mi's charged me for missing dolly. Which they fixed, 6 minutes later, but put me out 224 for 5 buisness days!! Thts real customer service there guys! Stay away from this store!!

Rating:

5.0

Not a thing. It was an easy, pleasant check-in. The young woman who helped me was very nice. I’d go here again happily and will in the future.

Rating:

5.0

Clean truck, Truck ran great had zero issues at all. Have had some bad luck with crappy trucks in the past.(Different locations) Would come back again

Rating:

1.0

Stop stealing people's money!

Rating:

5.0

After stopping at another location in Ohio and getting a lot of BS I drove out to the Elsmere location to ask questions.Friday they were busy being the end of the month , but very nice and Explained everything to me. . Came back Sunday to pickup truck and everything want smooth. Truck ran great ! Drove over 900 miles and when we returned the truck at 6:52 pm Monday night we were greeted with a smile and a very friendly gentleman and asked if everything want as plan . Perfect ending to a long day we left at 3:45 AM drove to West Virginia dropped off some furniture returned the same day and to say dropping off the truck and seeing a friendly face and a pleasant person at the end of a long day was a great feeling.

Rating:

3.0

The truck was well worn. Sun visor broke, pully for door was detached, air through closed door, it was an unpleasant ride. I have used this service previously. And had very good vehicles to drive.

Rating:

1.0

I arrived and the truck that was reserved for me stuck in the only snow bank in the parking lot. Then I was charged a different rate then what the representative told me. I will never use uhual again due to the change of rate .

Rating:

3.0

App did not allow me to check in/out. Agent that checked me in decided to assist people she was calling while she had already called me to her counter to assist me. Vehicle could barely move under its own power. The alignment was also completely shot. When returning the vehicle, the employee melt disappearing. Just a completely horrible le experience.

Rating:

1.0

I only used 6 days an was charged full price an was told that I could not be reimbursed for the rest of my money an the Staff were unfriendly an unprofessional and mice are a real problem there mice chewed up a lot of my stuff an the restroom was filthy. I would not recommend this place to anyone, Michelle was the only nice person there.

Rating:

4.0

Too much trash laying around by the drop off exit for people that want to leave stuff there's too much trash sitting there that's all.. .

Rating:

1.0

Want to talk to a cooperate person

Rating:

4.0

Great

Rating:

5.0

The staff was very helpful and took time to explain things to me showed me around to look at different size units

Rating:

5.0

Russ , Leland an Jeanette was very professionally!!!

Rating:

3.0

As for lighting: they have motion sensor lights that last a few min then shut off so you’re constantly walking to find a sensor to turn the lights back on if you’re there for any period of time. As for cleanliness, sure the halls look clean but when I moved my belongings out after almost 9 years, mice had taken over! The tops of the units are open allowing anything anyone else brings in to contaminate your belongings. I had to throw away half of my belongings. I moved out the day after my money was taken for that month and they refused to prorate me the rest of the month so they planned to double dip on my unit by collecting my funds for the month and then a new renter. The female working at the time decided it was appropriate to laugh at me when I told her not to move me out because to prove a point I was going to wait until 2 days before my next payment was due to do so. She laughed and responded with “ok whatever that’s stupid” and was extremely rude to me. When I returned two days before the next scheduled payment was due to come out, they had put their lock on my unit so I couldn’t get in it to sweep it without someone letting me in so if I would have came after hours (which was a 45 min drive, I would have been screwed). I finally got in swept it etc and uploaded pictures and did the move out process and the female at that location would not move me out. I waiting until the night before to call headquarters and they had to move me out! I will say that the two male workers that were there the day I came to clean were extremely nice and professional.

Rating:

3.0

Access is very inconvenient. After 10pm you can no longer gain access to the storage facility. This is too early. The hours should at least be 12am at the minimum.

Rating:

3.0

We moved our stuff out mainly due to a change of residence putting us 30mins from Elsmere.

Rating:

4.0

It was all the extra crap I really don't need. The constant yearly rate hike made it not worth it to me.

Rating:

1.0

General manager was always rude when I went to make payments. Auto charged my card when I never signed up for it. I had a storage unit for years and was treated like I was inconvenient to have it there for that long. I will never go back there again!

Rating:

1.0

The general manager has serious issues with don't give a crap. The website is tragic and no one knows how to do anything with it. When I moved out I noticed the 5×6 is 59.95 I was paying over one hundred dollars. Trying to be able to pat on line was sent back and forth saying it was someone else's problem.

Rating:

5.0

Very professional and friendly female employees not so much with male employees. But overall I am impressed. Thank you

Rating:

5.0

The general manager service was excellent friendly helpful all around a great place and environment

Rating:

1.0

i cant get into access unit sitting outside with bunch stuff in my uhaul

Rating:

2.0

The clerk getting me my unit made every step of the process difficult and took a ridiculous amount of time. The storage area is difficult to maneuver in, has floor that are uneven to the point of being a safety concern, and have malfunctioning lights that compound the safety risks.

Rating:

5.0

Thanks for all your help and good customer service.

Rating:

5.0

I was very pleased with how easy it was to find a storage unit and complete everything on line it was easier then i thought it would be then when i got there the staff member walked back with me to show me where the room was she was very friendly and helpful.

Rating:

5.0

Your agents very knowledgeable. The personnel was easy to talk to and do their best to help with your rentals.

Rating:

5.0

Friendly service and the cleanest facilities I’ve ever seen for a temporary storage. I highly recommend the Erlanger location.

Rating:

5.0

Jeannette Dean is amazing and answered every question I had and took time to show me the best unit for the things I needed and even took time to listen to me talk about my dad passing witch is the reason for needing the unit we need more people like her in this world thank you for being so kind

Rating:

5.0

I think Jeanette needs a raise. I was not the best tenant, but she helped me as much as she could and even worked out stuff to help me. I appreciate every thing she did for me, she has no idea. I am so paying on what I owe cause in the long run, UHaul held me stuff for me. That's the least I can do. But please please praise Jeanette!!!! She did wonders for me and end the end, i got my stuff and my stuff meant the world to me. Thank you Jeanette. Everyone there needs a bonus, a raise, and 2 weeks vacation. Angela Hatmaker #183

Rating:

5.0

I have always used the Uhaul facilities in Elsmere, nothing but kind and respectful people.

Rating:

5.0

Great people, had my storage set up quickly. They realize time us of the essence!! People are always in a hurry, but, assisting me showing the indoor facility. Great location.

Rating:

2.0

Lighting is awful on the back row where my storage unit was. The motion detector was in the corner which is hard to get to in the dark when you’re in your storage unit. The floors are very uneven and I wasn’t able to open my storage unit door completely. The split units are awful if you’re carrying anything heavy, which required me to upgrade my until. There is no lighting within the storage unit itself. Also, mouse poison is in what looks like a restaurant to-go box which is great that they have it but doesn’t give you a great feeling when leaving valuables in your unit.

Rating:

5.0

I absolutely love Uhaul. U Haul has always been used in my family for as long as I can remember. Hi miscalculated pricing cuz this was the first time I ever had to use U-Haul by myself but it was okay it was still pretty good. The only thing I'm upset about is I'm being charged for mileage that I supposedly went over. I don't think that should be fair because I didn't drive the U-Haul anywhere but from pick up to my apartment and then over to the drop off location and I'm being charged for 4 Extra miles. I know it might sound minuscule but I'm currently homeless so now I have to pay that when I specifically told where do You Haul was going to be so I assumed the 35 mi they gave me was going to be enough but to find out that there was four extra miles put on where I don't even know where that four extra miles came from and now I have to pay it is upsetting and then I was told I was going to have to pay a $30 late fee for that so now it's almost $50 that I might have to pay and I have no home and I'm broke so that's the only thing that upsets me that was done by U-Haul.

Rating:

5.0

Michelle was extremely helpful! Moving is stressful and Michelle was extremely accommodating and made appropriate suggestions to take care of my moving and storage needs! Thank you!

Rating:

5.0

Michelle was the best! She made the entire transaction quick, while providing multiple options for my truck and storage needs.

Rating:

5.0

The renting a storage unit and truck didn't give me the one month free rental. They had to apply it in the store.

Rating:

5.0

Friendly

Rating:

1.0

They made me pay a full month of rent for 2 days when I was emptying them out. I think it’s ridiculous that they make you pay for a full month.

Rating:

4.0

My lock wouldn't go on and the lady at the counter got annoyed when I told her so I fixed it myself

Rating:

5.0

None

Rating:

1.0

I would never went from the storage unit ever again or recommend anyone to

Rating:

2.0

The independent contractors all have different procedures that feel unorthodox and not very well maintained. Lack of requested and yet paid for. Extra pads and mileage that I was charged for yet didn't use.

Rating:

2.0

I closed out my storage unit online but the facility never closed our my account. The facility manager didn’t even know you could check out if your unit online. Finally after 10 days of no response from the facility I drove over to have my account closed. Anyone want to pay for my gas?

Rating:

5.0

Awesome staff ! Excellent attitude.

Rating:

3.0

Rates kept going up spaces have very low ceilings. Staff was excellent.

Rating:

1.0

These people will charge you for anything and everything they can think of. $20 (cash only) to remove one of their supplied locks (that nobody has key copies of), charging a replacement fee when their (previously used) access card SNAPPED IN HALF! The employees are dirtbags.

Rating:

5.0

Amazing staff!!!

Rating:

5.0

Had storage here for 2 years. Staff was always friendly and helpful an the facility was always clean and well lit. I never felt uncomfortable being here. If I ever need a storage facility in the future, I would come back to U-Haul.

Rating:

5.0

They treated me like a friend and I felt welcomed and respected.

Rating:

3.0

I had to throw away alot of shoes, clothes, and dishes due to mice getting in my unit and nesting and mice droppings.

Rating:

5.0

I love doing business with you are your staff is very friendly and helpful and professional the storage unit that we got in the climate control met our needs perfectly we will still be getting boxes and probably get a U-Haul truck to move some of our stuff so yes you definitely have our business as always.

Rating:

5.0

This has been a long-term storage rental. I have been extremely pleased with the interaction I’ve had with the knowledgeable and friendly representatives that have contacted me during the course of the rental.

Rating:

5.0

Nice and curious staff

Rating:

1.0

Horrible experience + facility. There are mice droppings all over the place. I hardly put anything in the unit because they’re so dirty. Joyce was super rude & unhelpful. The faccility was dirty, & the unit door was too small (no dimensions on website). The move-in instructions that I received via email we’re also incorrect. While checking in, Joyce lied about the free lock on the website and forced us to buy another. Once we were allowed to access the unit, there was a free lock inside. However Joyce won’t let you return the brand new, unopened lock that she forced you to purchase 2 minutes ago.

Rating:

4.0

Joyce was friendly and helpful and made the process seem smooth. She also clearly communicated the information I wanted and needed.

Rating:

4.0

Very nice and clean staff is very helpful

Rating:

5.0

Everything good

Rating:

5.0

There is poor communication by phone

Rating:

4.0

The ladies and the gentleman was extremely amazing and pleasant everyone willing to be extremely helpful.

Rating:

5.0

The staff was very helpful. The use of the carts made my move in and out much easier. I have been a customer at this location since the late 80’s, early 90’s. Keep up the good work!

Rating:

5.0

Very pleased

Rating:

4.0

The lady who checked me in was very friendly and knowledgeable.

Rating:

5.0

Best storage facility that I have ever used price wise and cleanliness.

Rating:

5.0

Nattie is an awesome employee!!!!

Rating:

5.0

office staff was extremely helpful. Nattie did an excellent job on explaining how to get to storage unit

Rating:

5.0

no comments

Rating:

5.0

Staff was GREAT!!! And very helpful. I’ve rent here twice in two weeks and will never go anywhere else. The ladies there are always pleasant and helpful

Rating:

5.0

Really helpful people. Jumped right up to help

Rating:

5.0

U Haul has always been excellent.

Rating:

5.0

The staff was very amazing and helped us throughly. I will keep using them for times to come.

Rating:

5.0

Great store! Employees all very helpful and friendly,

Rating:

4.0

I had a good experience with uhaul. Everyone that works there is great, except maybe the guy who always answers the phones. He could use a bit of training in customer service. But everyone else is super helpful! I would reccommend uhaul to friends or family.

Rating:

5.0

Storage Manager Christy was a great help with informing me of her knowledge in the storage field. I didn't have to ask any questions because she informed me with the walk through & showing of units.

Rating:

5.0

Personnel were very helpful and gave me a lock and 1 month free.

Rating:

5.0

Na

Rating:

4.0

Staff very helpful, facility very clean. Would not hesitate to recommend to others. If I ever am in need for a storage space again, I know where to come to!!! Thx for everything!!!

Rating:

5.0

The staff are amazing! I highly recommend this Uhaul

Rating:

5.0

Staff was always friendly and helpful.

Rating:

5.0

Very friendly and helpful staff! Christy is great!

Rating:

1.0

Storage locker got robbed. Someone jumped the retaining wall between the lockers and went thru all of my stuff. Not so secure! Middle of an insurance claim and police reports... Heartbroken

Rating:

4.0

really nothing to add

Rating:

5.0

I have no complaints, and was clean and well lite.

Rating:

5.0

Was s great experience thanks for the love

Rating:

5.0

They stored my stuff for 6 months and delivered them in good condition.

Rating:

5.0

Everyone was very friendly and helpful on the phone and in person. They answered all my questions and took care of our needs. Moving is never easy but they did everything possible to accommodate!

Rating:

4.0

Staff friendly and very helpful.

Rating:

2.0

To have an indoor climate control unit, I wasn't happy when I removed my property. Everything had saw dust and some kind of other dirty substance all over everything. I have never had this problem!

Rating:

1.0

I had multiple issues with billing n had to get bank statements to prove I had paid. It was very stressful and cost me a lot extra even whenset it up to be paid by the 5th but was continually charged

Rating:

3.0

There was mice droppings all over my things.

Rating:

5.0

First Class Service. Awesome location! Thanks for making our move super easy.

Rating:

5.0

I was very pleased. The employees were great!

Rating:

5.0

Christy was incredibly helpful in helping us get settled. Thanks to her for making our move to Kentucky extremely easy!!

Rating:

3.0

Was told I could fit a washer and dryer in unit, but when I came it was above another unit which was impossible to lift a washer a dryer into. Lower units door wasn't wide enough in 6x8 ft space

Rating:

5.0

This is a very convenient, cost-effective, clean and secure facility to store your valued belongings. The staff is more than helpful and accommodating. I highly recommend this location!

Rating:

1.0

unit wasn't available and staff didn't show any cares

Rating:

1.0

Poor service. Their employee accidentally cancelled my moving help order and they did nothing to sort it. Instead I had to reorder and then ask them for reimbursement.