Donna B. on 9/27/2016
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Great service. Thanks.
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JOSEPH S. on 9/26/2016
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Great folks
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jose manuel f. on 9/25/2016
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Great customer service
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Harold O. on 9/25/2016
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Our truck required significant cleaning before use. Worse than that, we asked for no additional equipment, and that was confirmed at pickup time. But on opening the cargo area, we found a dolly and a large bag of pads attached to the wall. These were in our way all day long, taking up usable moving space. We could not even remove them for the day without breaking the seal and being charged for them. This was unacceptable. We rented the whole truck, not the truck minus the space taken up by equipment we did not request or desire.
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victor p. on 9/22/2016
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The drop off people were great and very professional. I rented with them years ago, but would rent again for local rental when quick a quick rent and well kept equipment is needed.
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Richard T. on 9/21/2016
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I can't remember the name of the female employee but,she was very helpful in showing me everything in person and not just pointing me the way. Very pleased!
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GLEN M. on 9/21/2016
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Very professional well organized easy in and easy out. very positive experience.
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David P. on 9/18/2016
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None, great experience!
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TIM K. on 9/15/2016
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Good service
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dale h. on 9/14/2016
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Hu
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JAMES M. on 9/13/2016
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The truck wasn't the newest but it did the job. Didn't like that the moving pads and dolly are in the truck strapped in. If you break the "seal" then you have to pay for the use. That is fine other than they have them attached in truck and they are in the way. Should let customers decide if they want to use them before placing in truck.
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sergio m. on 9/10/2016
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We informed the staff about the tail lights and he said that he could do nothing about it.
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stacey s. on 9/7/2016
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The gentleman working on Labor Day was very accommodating and helpful! He presented himself very professional and knowledgable about the equipment I needed that day. He explained the paperwork in detail to my understanding. Thank you to this gentleman for making the experience a good one! I hope his management sees his potential and customer service oriented demeanor.
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Alphonse V. on 9/6/2016
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Was very upset because I booked at the park hills, ky location and they did not have my rental. Even got a text saying it was there. I had to drive 10 miles to the Elsmere location
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Richard P. on 9/5/2016
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Recommend larger trucks to those moving garage stored items.
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David S. on 9/4/2016
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We have been doing a lot or remodeling on our home and many times find ourselves needing a pickup turck/van. Friendly staff. Convenient location.
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Meagan H. on 9/3/2016
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Staff had us taken care of at pick up and drop off in a very timely manner. Everyone was very nice and professional. Best Uhaul experience I've had as I've rented at other locations in the past. I would definitely recommend this location.
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Benjamin S. on 9/1/2016
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Excellent Staff. Outstanding Service. You Know I'll be returning!
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Meghan M. on 8/30/2016
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The person who checked me out inside the store (ROY) was rude to both me and to the other employees. He never stood up the whole time just stayed seated and called people over to him. We booked a 10ft truck but he was out of stock and had to give me a 15ft. The truck smelled of smoke both in the cab and in the box. The truck had transmission problems and several times wouldn't shift into park until you edged it up and back a few feet. The car charger port didn't work and the door panel fell off when I shut the door. When picking up the truck I was told not to park my car in the lot; instead, I was told to park over a block down the road at the VFW hall. When I returned the truck the lot was full and I was not able to pull my truck into the entrance. I had to pull in the exit and position the truck in a spot where more people could enter. The front of the building looks like it was just remolded; however, the staff and facilities along with the equipment is horrible. The man (18-24 year old) who was working the lot cleaning trucks was very nice and walked me through the truck before I left. When I mentioned how rude (Roy) was, he just looked away and said he has heard that more than once today. Very nice guy and about the only thing good in this place. The plate on the truck was Arizona AD-19063 and the door scan is EQ0000321536. You should pull this truck clean the smoke out, fix the door panel next to the window and have the transmission worked on before this is rented again.
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evelyn s. on 8/30/2016
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I would like to thank Uhaul for all your help and for making this move a stress free one... the Uhaul was in excellent condition and we had no problems and made it safely to our new destination..I would definently recommend your branch to my friends back home if they ever move! Thank you again for a wonderful experience!!!
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Erin S. on 8/29/2016
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This location did a great job getting me a truck last minute
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Scott D. on 8/29/2016
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The battery did not appear to be charging in the truck rented. It had an issue starting after the first loading stop and the 25min travel time. The lights were not on and the radio was shutoff. starting was an issue after my unloading stop and it almost would not start after filling up the tank. by almost not start, the engine was turning over very slowly, not cranking. We had rain during the day and the top of the windshield was leading in two places, at the seal area.
The staff were professional, but only one counter representative was available with 8 customers waiting. When reserving on-line, would like to see a self-checking where I can enter all the needed information. Have my licensed checked to verify its me and then have someone bring around a truck or take me back to get a trailer. It would help open up
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Abbie D. on 8/29/2016
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Our uhaul experience was not the greatest. We reserved for pickup at one location, and when we got a call from the store to reserve a pickup time, they did not let us know which location they were calling from. So we went to pick up our truck at the reserved location, only to find out we had to drive another 15 minutes out of the way. When we got there, there was a line of customers waiting, only one associate working the counter, and two others were standing around. It was not a great way to start out the morning, especially since we had people who had come to help us move who were at home waiting for us!
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Michelle Z. on 8/29/2016
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Reserved a 6x12 trailer for 8/28/16. Completed the "early check in" to cut down on wait times. Stood in line for more than 30 minutes only to be told our trailer was not available. Accepted a smaller trailer, then told if he knew we were renting a trailer, he would have told us to hook up first since hookup needs to be complete before signing contract. Other people were working but not one helped the only person checking folks in. I stayed in line while my husband hooked the trailer, otherwise I would have had to stand in another line of people. This location is ALWAYS inefficient. The only reason we use it is because it's close to us.
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Jerome K. on 8/28/2016
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We reported the situation of the lack of blind spot mirrors to this location.
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