Customer Reviews for U-Haul Moving & Storage at Eastex Freeway & Lawrence Exit

Rating:

5.0

The Eastex location leads by example. Congratulations to Mrs. Dominic amd her dynamic team.

Rating:

2.0

the service was extremely slow ! more than 1 hour to get the order ready to go ... the Van was not ready, the pads not ready, i ordered 3 dollys and only 1 was available, i was not informed in advance during this late service, moving helpers were waiting on me, i've lost 1 hour of service ... it was not possible to leave the van to an other location in Houston, i paid for the travel back unloaded 100Mi !! the moving helpers IVY did a great job !

Rating:

5.0

Nothing

Rating:

5.0

Very nice and helpful

Rating:

5.0

It would be difficult to improve on the service that I received. The two gentleman that assisted me were very knowledgeable and helpful.

Rating:

5.0

When we first rented the storage space it was in my son name. We all live out of town and recently had to put my mother in a nursing home. I called and spoke with a young man name Ryan. He was so professional and helpful, and was able to set up automatic payment and switch the account to my name all over the phone. Because I live in Shreveport. Thank you Ryan, great job.

Rating:

5.0

Fast response, friendly and overall made everything smooth

Rating:

5.0

The GM is a ray of light; assisted me effortlessly. 5 star rating. I hope I can get a date too…..she’s beautiful! -Jerome

Rating:

5.0

The staff was very professional and great attitudes would recommend this location to anyone in the area.

Rating:

5.0

Dominic was excellent, she actually just received the trailer and noticed there was a bad strap and changed it out for me as I waited.

Rating:

5.0

The staff member was very helpful and was patient with answering all my questions.

Rating:

2.0

Employee. Could of had a more welcoming spirit makes me feel like my business isn’t wanted so they could have a more relaxed day I felt as if I had interrupted them to take my money

Rating:

5.0

Everyone was pleasant and helpful.

Rating:

5.0

Great all around customer service was the best clean U-Haul truck I mean the best experience ever love the staff

Rating:

5.0

the lady in the front was the sweetest, double checking for safety...

Rating:

5.0

Workers were kind and helpful.

Rating:

5.0

Very fast and friendly service.

Rating:

5.0

Dominick was exceptionally helpful.

Rating:

1.0

Worst experience I've ever had with Uhaul. Customer service is definitely subpar. Will probably never use this location again.

Rating:

5.0

Great customer service, very friendly staff.

Rating:

4.0

Please let other customers know that the insurance is definitely necessary. And let them know of breakins Iwill definitely get insurance the next time I use them.

Rating:

1.0

The guy was kind of rude and had a little attitude and he really wanted to close the store even though they’re was 30 minutes left aggravating every time I ask you questions

Rating:

1.0

I’ll like to put 0 ⭐️ I rented a truck originally from 3015 Plaza Cir Port Arthur Tx I was supposed to get a code so I can pick up the key but the app or the website never worked. I spent almost an hour with a UHAUL Representative over the phone and she couldn’t get no code at all. So she said my only option at that point is to rent a truck at this location 👇🏼 8161 Eastex Frwy Beaumont, TX (30 mins away) I agreed because I had 4 guys waiting for me to start the moving process. When they start my reservation at the new location I requested to return the truck at my local UHAUL store, they said Yes but the price will increase. Originally I supposed to pay less then $75 for 1 day rental, insurance and 60 miles. Well, they ended up charging 154.28 for returning to the local UHAUL. The employee mentioned I’ll be getting a refund if I return the truck earlier and if I use less then the 60 miles I paid for. I wasn’t happy at all but at that point 3 hrs had passed by, so I said OK 😒😒😒 The contract had marked the gas level at more than half a tank when it was exactly at 1/2 tank, I took a pic and showed it to the employee and she marked the contract as 1/2 tank and said don’t worry about it. I supposed to return the truck today 02/10/25 at 1:00 pm but I returned it las night at 7:00 (18 hrs before) I also use 18 miles less then the 60 miles I paid for and returned it with 1/2 tank. What a surprise today at 1:00 pm I got an email closing my contract and details of my receipt and they ended up charging me a total of $245.13 They charge an extra 90+ for dropping off at a different location when they’ve already charged double of the regular price for that same reason. I spoke to a supervisor over the phone at the local UHAUL office and she did absolutely nothing but said that they MIGHT be able to refund me for the extra miles and gas they charged me since I told her a have pics to prove them wrong, but they would not refund anything for the TRIPLE CHARGES they ended up charging of a regular rental for one day (6 hrs to be exact) 😡😡😡😡

Rating:

5.0

Friendly, helpful, knowledgeable. Great experience.

Rating:

2.0

I reserved a van with my debit card. It was not allowed to complete the transaction with said bank card. It was required to complete the transaction with a credit card thereby depriving me of my selected reservation.

Rating:

5.0

Keep up good work great workers

Rating:

5.0

Everything went perfectly fine

Rating:

1.0

Employee at counter wasn’t welcoming Dominick. I thought credit would’ve been applied from putting just a little bit more gas in the tank before returning vehicle. She bushed it off when I thought she said while the vehicle was being loan to me however much you put it if it’s more will come back to you.

Rating:

5.0

The new crew you have here are rocking it. Great service, great clean equipment.

Rating:

5.0

This entire rental prices went very well. Special recognition goes out to Phabian and Oreal. They were very courteous and Knowledgeable. No one loves to move, but they played an important part in making this piece of the puzzle a success. Dominic, the GM, is building a great team at this location.

Rating:

5.0

This location is always the best. Literally. The staff there is top notch. Always jumping to help. Never lazy. Never have to ask for help. It’s a far cry from the other locations. Everyone always seems like they are hating life. Not at this location. This location is like a cool breeze on an 80 degree Texas December day. Everyone needs a raise.

Rating:

2.0

I had a reservation for noon. I had to wait until 1:00 in the Uhaul location as the person prior to me had not returned the truck yet. This is not the first time this has happened to me, and Uhaul as a whole should come up with a better system for ensuring the truck is there when requested. As a result of waiting I was stuck in traffic on my moving journey. Additionally; the trucks was very loud and old. Uhaul should look into revamping their truck fleet. On a positive note, Returning the truck to this location the employees were very helpful and supportive.

Rating:

5.0

I have rented there several times. Always helpful and nice.

Rating:

5.0

Dominique is an amazing person and she works with you on everything I just love her!!

Rating:

1.0

It wassthe most appalling experience I have had in a long time. Not only was I not advised as to a change of location, but the vehicle wasn't ready when I arrived. Due to the change in location, there was no accounting for the additional miles I had to drive, or the lost time I and my work crew had to wait. Never again.

Rating:

2.0

The uhaul that I reserved online wasn't available when I arrived and I was charged extra for cleanup when I returned it the same way.

Rating:

4.0

The associates working there were very quick to help with my return. It was easy.

Rating:

5.0

Everything is fine. Thank you for being professional .

Rating:

5.0

Great staff, very kind and informative.

Rating:

5.0

Nothing y'all are great! ☺️

Rating:

5.0

Make sure when you make reservations for customer that the location will be open for business!!!

Rating:

5.0

Maintain the standard that the management team has evidently established.

Rating:

3.0

Start by inspecting dollies and repair or replace them when there starting to go bad, when the customer needs to extend their rental a few hours don't charge them more then what it cost to rent the truck for 12 hr

Rating:

1.0

They over charged me… I didn’t have the truck 24 hrs they charged me for two days

Rating:

1.0

Reserved the u-haul for 8:00, got a call the evening before saying we couldn’t get it until 9. Got to the u-hall place at 9 but it took an hour for before I was able to leave the facility with the u-hall. Very poor customer service! Will not go back to this location!

Rating:

5.0

The staff there was very helpful and professional.

Rating:

5.0

Give free 30 miles to travel to and from getting the truck.

Rating:

5.0

Great location and very friendly customer service when picking up and dropping off.

Rating:

2.0

Cost.. you kept upping the monthly. It was high to begin with and without any added value to me or really any additional expenses to speak of on your end, you went up up up. this really is theft. Looking at market conditions, changes in service valuations, even making excuses like inflation, all those techniques to justify this type of theft is abhorrent.

Rating:

5.0

Staff very helpful and courteous. Smiled while staff member helped me with my reservations.

Rating:

3.0

Trailer was a few hours late and I was charged for an extra day, was late because site I rented from closed at noon or I would have rented it later in the day.

Rating:

5.0

Service was excellent.

Rating:

5.0

all good. Miss Tee was very informative and professional. She knows her job well. Real courteous. Thanks

Rating:

1.0

I rented a uhaul and it was stolen. I paid for the insurance that as advertised states it covers if the uhual gets stolen. Nothing was covered and I now owe uhual a ton of money and am unable to rent one. This caused me a great deal of issues considering I was in the middle of moving.

Rating:

5.0

Great staff, very efficient.

Rating:

3.0

Staff could be ready to answer phone calls; and when they finally do, don't act like you are placing them on hold, but actually transfer them to a call center.... That is non-professional and rude. Also, when a customer come in to do a counter service; do not act as though it is irritating you. I have been a very long customer with Uhaul (over a decade); and I feel some things are just unacceptable for any business. Everyone wants to be treated respectfully and fair!

Rating:

5.0

Staff very friendly and helpful.

Rating:

5.0

All the staff members were great, friendly and helpful.

Rating:

5.0

Staff was super friendly and helpful.

Rating:

5.0

Ethan and T Davis and other staff great service.

Rating:

5.0

EXCELLENT customer service from ALL STAFF at this location!!! They were EXCEPTIONAL with their customer service interaction and skills.

Rating:

5.0

This location’s team delivered OUTSTANDING and EXCEPTIONAL customer service!!! I returned a U-Haul truck plus had a storage unit reservation. Dominique (and “Tee or Tia”) provided EXCELLENT customer service! They were both accommodating, friendly, knowledgeable, resourceful and remained professional during my visit. I would definitely HIGHLY recommend this location to my friends, family and co-workers in need of a rental vehicle or storage unit. Dominique is a rare and stellar individual. She made every effort to go above and beyond my expectations! “Tee or Tia” delivered the same measure of exceptional customer service! She was very helpful and willing to go above and beyond expectations as well! These two ladies at this location in Beaumont, Texas made my U-Haul truck and storage unit experience so smooth, quick, easy and unforgettable because my day was extremely hectic and chaotic!!! Consequently, I will MOST DEFINITELY return and do business at this location again. Thank you both for a WONDERFUL experience after the way my day was initially going.

Rating:

3.0

I rented a storage unit December 30th and moved out February 2nd. I paid for another month and only used it 4 days. The general manager would not pro-rate and give me some of the rent back. They should help out people that don't make a lot of money from work. I had moved into a place and could have used the extra money back for groceries.

Rating:

3.0

Someone tied a string to the windshield wiper. Of course, I didn't notice it. It started raining 🌧 me & my mom had to pull over because we couldn't see. It was dark, and the wiper wasn't wiping the rain away. It was scratching the window. It was late, and we had to wait 2 hours for the roadside assistant guy to even find a replacement wiper blade.

Rating:

5.0

The staff was accommodating and helpful!

Rating:

5.0

The owner was extremely helpful and pleasant

Rating:

2.0

It says climate control there was no air conditioning

Rating:

3.0

Paid for climate control and the building was 100 degrees

Rating:

5.0

Very helpful.

Rating:

5.0

The staff was great. There were no issues. They were courteous and polite. Everyone was great. It is obvious the staff loved working for the Manager and that says a lot for him.

Rating:

5.0

Dominique and Therun are the best I’ve encountered at this location U-haul in years. They are patient and understanding. Very courteous and helpful. UHaul have outdone themselves with these two employees. 10⭐️s in my books

Rating:

4.0

Had some issues initially trying to check on my reservations for my storage unit until I spoke with Dominique who was very helpful checking my initial reservation and found an additional unit conveniently across from my reserved unit..

Rating:

5.0

Lance was amazing , very patient and helpful during very stressful time ! My second time renting from this facility 10/10

Rating:

5.0

It's a great place to use.

Rating:

5.0

I wish the hours where 24/7 accessible to storage.

Rating:

4.0

Great service friendly staff very helpful

Rating:

5.0

The manager, Lance was very accommodating not to mention his superb customer service skills. I strongly believe that Lance will excel in this company beyond his current occupation. I witness a Lance execute challenges by focusing on solutions. with me as well as staff. With no further ado, I give this UHAUL store a 5 STAR RATING across the board.

Rating:

2.0

The roaches and other pest were overwhelming to me. I rent storage yearly! I suggest you guys get some boric acid in there to kill those pests. They come out in the daylight that’s something. I had some other bad experiences which I have shared each time with you. My honest opion is that I should have been compensated for some of what I went through. I finally left because after my stuff got wet ( your ceiling needs fixing, anyone can see that)., I moved to another storage I was charged a higher price than my previous one after I specifically asked that I be out in one the same price. I can say that the manager was always kind when I spoke with him. I’m not going to continue on with anything bad. Things need to change though. People look for resolutions not I’m sorry. On a good note, that young lady who helped us yesterday was amazing!!! I watched her as she did her work she just was so wiling and happy to do it. She was so nice her customer service surpasses any I have seen in recent years! Because of her I have hope for uhaul. She has a joy as she works she was cleaning out the trailer and I could see her joy! Lance the physical place needs work! I do appreciate your kindness. Below average because of the facilities!!!

Rating:

2.0

Thought my deposit would Comeback idk why I didn’t get my $100 back the truck was only $20 and I put the gas back.

Rating:

3.0

Very disappointed because we weren’t given the monthly rate as shown on the reservation! It was $20 more than quoted….false advertising!!!

Rating:

3.0

everyone was friendly and helped me out. the only problem was not being able to gain access to unit several times . having to walk back and forth from unit to front desk.

Rating:

5.0

Very good service timely, convenient, great locations and the vehicles were mechanically sound. We were pleased with every aspect of our experience with U-Haul!!

Rating:

5.0

I’ve used this storage facility for several years. It was always clean, convenient, and easy to access. The staff is friendly and helpful.

Rating:

3.0

The door to the building was always faulty but other than that great experience

Rating:

1.0

When I made my reservation; the young lady didn't have much information/on truck reservations. She told me they opened at @8am; whereas my reservation said 7 am; therefore we drove from La.; later than we anticipated. When we arrived; we were told we needed to pick up the truck; from another location.; by that time there were a lot of angry people. The young lady was very unprofessional; picking up a truck from a nearby facility was very much organized; and professional. Thank you Ms Vivian Babino

Rating:

1.0

I am sooooo upset with UHaul! I paid over $100.00 a month, only for all of my wife brand new items and bedroom suit to mildew and mold! Basically the whole storage unit had molded and mildewed. Although I bought all kinds of DampRid moisture observer that was recommended buy A AHaul manager who assist assisted me. I tool out an insurance policy that also was also recommended by the same UHual manager! Bad part about it! USUALLY said they are not responsible for the damages on all the items in the storage! Wtf! How sorry of an establishment! I WILL #NEVER TELL NOR REFER ANYONE TO UHaul! I am hiring my lawyer on this one! Bet that!

Rating:

4.0

No comment

Rating:

5.0

Thanks to larissa and James and all the staff just can't remember all their names. All were very helpful Everytime.

Rating:

2.0

The manger is rude and disrespectful.

Rating:

2.0

My fiancé purchased the storage for her stuff but forgot her id so they put in my name and she supposed to have access to the storage but the locked her out when she checked in several times..

Rating:

2.0

the uhal at 8161 eastern freeway did an outstanding job. Your reservation system is far below good. I made a reservation at your Milam and eastern location 2 weeks before move and went to confirm, they had no units available in the 10x25. Did another reservation through corporate offices, went there this past Saturday and no reservation for me, even though both reservations were confirmed with a reservation number. Last minute I had to rent 2 units at the eastex location. The experienced was horrible. The Milam st location needs some serious help both in staff, attitude and organization. The Eastex location were wonderful. Took them only about 15 minutes to get me the units.

Rating:

3.0

Most of the employees were nice and helpful. Just takes one sometimes to mess things up though. When I checked out, one of the employees thought they could yell at a customer for not wearing a mask. Sugar always attracts more bees than vinegar.

Rating:

1.0

Since choosing this location it have been nothing but trouble and employees do not know or even concerned about helping the customers and what's the rental process. I definitely want rent from Lawrence Dr location Beaumont Texas again.

Rating:

1.0

My storage unit unit leaked destroyed some old photographs of mine and one mattress in your people really didn’t seem to be concerned about it it

Rating:

1.0

The staff I sealed with was very unprofessional and somewhat rude

Rating:

3.0

When I rented my storage I was told that if I moved out early it would be prorated and I would receive some of my money back. The gentleman told me no, even though I did move out early. Storage was paid until the 31st and I moved out on the 8th with a clean storage. Not satisfied about the storage not honoring its word.

Rating:

3.0

I guess during the storm there was what looked like a metal building that was flown on top of the U-Haul storage section 128. I suppose from the force of that building my things that were inside on top were jolted and the microwave came down on my leg. When I lifted the door a few things came down. Other than that, thanks for everything. I’d use you guys AGAIN

Rating:

1.0

The worst and most stressful experience I have had. I ended up having to spend more money, and getting a storage at a different facility because y'all gave mine away.

Rating:

5.0

Aaron, the gentleman working here was Incredibly helpful. I would return to this location because he was so kind.

Rating:

5.0

It was clean and all the people there were helpful and friendly.

Rating:

5.0

These guys from start to finish we’re beyond amazing . Thank you

Rating:

1.0

If I could give a negative 7,000 for this specific Uhual site, I would. Not only did I get countless late fees added to my account even though they told me every month they would move my payments to the first, and the employees were rude every single time I tried to speak with them, but we also now have roaches in all of our moving boxes. On top of that, I paid and cancelled my storage June 1st and was given until the end of the month to get my stuff, but They put a lock on my storage and tried saying I couldn’t get my stuff until I paid for July 1st. The only thing that saved Uhaul’s reputation for me was the corporate customer service that helped me get my money back and were so kind to me, and dedicated to help my experience be better.

Rating:

4.0

The Gentkemen that assisted me was friendly and very helped.

Rating:

1.0

I was treated very unfairly Staff rude and disrespectful up to the manager I was promised a free month from Jerry head manger of company and never received it he actually told Liz no free month for me

Rating:

2.0

The manager at the Milam location was extremely rude I questioned why a certain lock was required. I rented last year and there was not a certain lock requirement. Purchased cheaper lock elsewhere!

Rating:

4.0

None

Rating:

5.0

Nice

Rating:

3.0

Cool

Rating:

5.0

Great service

Rating:

1.0

They doint no how to talk to people

Rating:

5.0

I had an amazing experience great people great customer service

Rating:

1.0

The lady in office very rude and unhelpful. We will never use that uhaul for everything. Thank you

Rating:

5.0

Service was great and the staff was great

Rating:

5.0

Thank you

Rating:

5.0

Great employees

Rating:

5.0

I will definitely use them again

Rating:

4.0

0

Rating:

4.0

None

Rating:

5.0

Good location & the staff are helpful and very professional. Had peace of mind when I stored my things there for a year and a half . Thank you

Rating:

5.0

I had my storage for a little over a year. The staff was always polite and understanding. Anytime I had an issue making my payment on time the team was very patient and worked with me. Great customer.

Rating:

5.0

only needed it for a few weeks but it was excellent and convenient thank you.

Rating:

3.0

Unfortunately, I am limited by the characters and can’t express why I gave them avg. they didn’t close out my account when I left and kept charging me. I had to call from another country to cancel it.

Rating:

5.0

Jasmine Green did a excellent job

Rating:

5.0

Very good manager and he was very helpful and professional.

Rating:

5.0

Lisa was fantastic.Saved a 5 hour drive & move. Lisa Rectified previous employees mistake.Wish Lisa worked for my corporation.Lisa was professional ,knowledgeable, and courteous.

Rating:

3.0

they told us we had keys and they had the keys tried to charge us extra for storage room even though we had empty it out...

Rating:

2.0

I will never use this company again. Nothing was as it should have been. My reservation that I made was not honored and I did not receive what I had selected.