Customer Reviews for U-Haul Moving & Storage at Elmwood

Rating:

5.0

The staff was remarkably knowledgeable and helpful. I had a few glitches but they ironed them out. I was even witness to a young man walking in and demanding to be served in front of everyone else. Your staff handled it professionally, but firm. It could have quickly gone left but your staff made certain he calmed down and then treated him with such kindness.

Rating:

5.0

Big thanks to Maurice at this location. Very helpful. The truck we had reserved was late coming in and Maurice booked us in a brand new unit that had just came. Excellent service!

Rating:

5.0

The female Customer Service Rep (I’m sorry I don’t know her name) was friendly and professional- please find out her name and let her know she was a pleasure. Then I met the Manager, Ms. Judy…..just as friendly, helpful and professional. Both was a joy and represent U-Haul fabulously!

Rating:

3.0

10 minutes before it was time for me to pick up at one location it was switched to another location. Then I had to wait in line nearly 35 minutes because she was doing other work such as renting out storage units

Rating:

1.0

Had a reservation. When I checked in, they told me they had my reservation but no unit. They sent me across town to another location with a unit but they closed and refused to wait and help me get checked in so I could unload my things after driving for 6 hours and hauling a trailer for Uhaul. I then called customer service, who booked me a larger unit at this location for double the price of my original, sent me to customer service to resolve my issues regarding my poor treatment, who told me nothing could be done until the morning. When I spoke with customer service in the morning, they told me my previous conversation had not been noted on my account, so i got to explain the entire ordeal back to them. They then called the storage unit, leaving a message for management to offer me the larger unit for the smaller units price due to the poor experience I've had so far. Direct quote from the manager was "we don't do that". As in, we don't listen to customer service, no matter what happened to our customer. The teammember at the desk offered me a non air conditioned unit for a slightly increased price as compared to my original unit, which I accepted. This difference in price between the smaller and larger unit was so minimal it was not worth calling customer service about. So my experience was poor.

Rating:

5.0

Great staff at Elmwood. If I need space again it will be the Elmwood location. The staff gave good customer service. I would give them a bonus.

Rating:

5.0

It went fast and smooth!

Rating:

4.0

While I don’t like to say negative things but the staff member that checked me in could have been more informative and helpful. I had made a reservation well in advance and that wasn’t even looked at until the end of checking in when I asked for the supplies I ordered. I wasn’t familiar with U-Haul storage or the facility and other than getting through the gate I was given little to no instruction on how the facility worked. after asking many questions things were fine and in general moving into the unit was easy. It is well kept and safe so overall it was a good experience.

Rating:

5.0

Gentleman at the front desk was very helpful, great experience.

Rating:

3.0

They didn't have the moving blankets I requested in the order. The counter people were friendly and efficient.

Rating:

5.0

I needed a place to store my belongings until I could find a place.

Rating:

3.0

Train your workers

Rating:

5.0

Buenos

Rating:

3.0

No good customer service at all

Rating:

4.0

Great customer service and responsive.

Rating:

5.0

Easy check in as well as check out. Thank you

Rating:

1.0

I wasn’t charged correctly and was told the wrong prices when i paid and picked up my services.

Rating:

3.0

Never moved in to storage my house 🏠 I was waiting for came through

Rating:

2.0

They did not have the extra equipment (dolly and moving pads) that I requested.

Rating:

5.0

The crew that worked at the desk was very helpful.

Rating:

2.0

We rented a office suite. On the side I rented we never could get parking because of the uhaul were parked back there . Call me if you like a full opinion of the place.

Rating:

1.0

The employees were rude and not informative. Disrespectful Hung up in my face

Rating:

2.0

You should have pro-rated my 5 days I had the unit. Sorry we are no longer under contract. Lost out on $100 but got a bigger unit for almost the same price somewhere else

Rating:

5.0

Staff is amazing

Rating:

3.0

I’d recommend this place with caveats. The staff were great and the vehicle was ready and clean. The location is tricky to get in and out of, especially driving a large vehicle you’re not familiar with. My main frustration is with Uhauls fuel policy. Either give me a truck with a full tank and I’ll fill it back up before I return. Or let me return it with whatever gas I used. I didn’t drive much yesterday, I put two gallons in the tank and the needle didn’t move up at all, and then I was charged because the needle was lower than when I picked up the truck. Combined with the fact that I had to put gas into an unfamiliar truck (always a hassle), this is such an inconvenient policy.

Rating:

5.0

Greatly appreciate William for his patience and knowledge of the business. Very helpful would 100% use this location again.

Rating:

5.0

Comment: CSR that completed my paperwork he went above and beyond to make sure I was satisfied! Great job!

Rating:

5.0

Very fast and efficient hook up of the trailer to my vehicle. Kudos to the team at U-Haul on Oak Ridge.

Rating:

2.0

The mobile check in was a pain and would not load quickly. Taking pictures of the truck was impossible because the trucks are parked so close to each other in tiny spaces you could barely walk between them even if the app did work. Extremely time consuming and I would have much rather have just walked inside and saved myself 20 mins. I got a utility dolly and of course there wasn’t one in the truck and none available. I would not have rented here because that was imperative for me to have for my move. This made the move take much longer and I was not able to return the truck on time costing me more money. The truck barely had any gas in it and the gas light came on after driving 10 miles. Overall experience was difficult.

Rating:

1.0

Although the people in the location were polite & the truck was in good shape, I was charged $12.75 for 3 gallons of gas for a 10 foot truck that I drove 5 miles and had out for one hour and 23 minutes. The truck was not left running while parked. This charge is dishonest as there is no way a 10 foot truck used 3 gallons of gas for 5 miles. I forgot to put gas in before returning the truck, but I dispute the 3 gallons that are said to have been used.

Rating:

3.0

Why driving the vehicle in the rain, the right front wiper blade came lose and fell to the highway. Contacted the office and was told to just bring the vehicle on in.

Rating:

3.0

The staff that helped me in Sunday morning, January 19, was friendly and polite.

Rating:

5.0

Just keep up the great work , customer service is outstanding!

Rating:

2.0

More customer care and respect From original agent who handled the rental, explanation of return procedures, etc.. Better attention and knowledge from the agent who handled the return. I was charged for lost equipment that was not lost, add-ons that I did not use or agreed to, and gas that I did not use. Thanks for a follow up call to the 800 number I received a refund for those charges.

Rating:

5.0

My. Storage. Room. Was. Only. Temporaryi. I. Had. Move. All. My. Stuff. Out. And. I. Left. It. Clean

Rating:

1.0

Have been overcharged 1 day. They charged a credit card I never provided them. I was given a verbal final amount and told I would receive an email receipt, rushed me out without going over charges. Assured me I was charged the 4 days I had the vehicle. Clerk added safe move insurance even though I declined it.

Rating:

2.0

Truck leaked in rain storm - Items damaged on way to antique show

Rating:

5.0

The person handling my rental (I believe Wiliam P) was one of the best U-Haul reps I have worked with. Thank you.

Rating:

4.0

I will continue to use the (U-HAUL) storage unit location on Elwood Avenue in Columbia, SC. I pay for two storage units every month on the 1st and 5th at this storage unit location. I hope this location and (U-HAUL) in general value my comments to these two storage units. Thanks in advance for consideration, understanding, assistance and attention pertaining to this subject matter. (Storage Units: B324 or B326 and B349) Sincerely yours, DaWayne Troy Johnson Customer Since 05 May 2022 And 01 April 2024 USAF/VETERAN 32-Years And 06-Months Dawayne.Country2000@gmail.com Dawaynetj@gmail.com (803) 261-7747 (803) 261-1235

Rating:

4.0

Did not interact with staff here.

Rating:

5.0

The experience was very good

Rating:

4.0

Sales rep was friendly and helpful. The return location was 20 miles away.... explain why I could not return it to a closer location.

Rating:

5.0

The transition was awesome

Rating:

5.0

My storage space had broken glass in it, as if Noah cleaned it afterwards other than that it was all good. Chase was awesome. Other guy to help me with the storage. I forgot his name, but he was good too.

Rating:

5.0

Chase was VERY helpful when I got there!! I had to rent a second unit due to the amount of stuff that I had. He made that a breeze!! I am thankful for the entire experience.

Rating:

4.0

I’m a very satisfied customer, thanks for everything

Rating:

5.0

Good and efficient on check in and checkout.

Rating:

3.0

Get rid of that ghetto ass employee who stay on the phone while dealing with customers

Rating:

5.0

Very secure and exceptionally clean!

Rating:

5.0

Can't think of anything. Sheyenne checked me in and got me on my way without a hitch. The drop off when I was done went just as efficiently. This UHaul outlet has hired very courteous and well-trained employees. A pleasure to do business with. Thanks.

Rating:

5.0

They were a Blessing to me. I Thank You'll

Rating:

5.0

There’s nothing to improve on, both customer service reps were known and very courteous.

Rating:

5.0

It was quick, and the staff was very courteous and professional. I appreciate the quick service!

Rating:

4.0

Pretty good 👍

Rating:

4.0

Everything wa great the front desk attendant was very nice and quick.

Rating:

3.0

I reserved two dollies and furniture pads online, however, when I went to pick up the truck, none of that was included. They were able to get my one utility dolly, but the other items weren’t available. The person who assisted me was helpful, though.

Rating:

5.0

Chase, the attendant, gave EXCELLENT customer service. Very respectful, knowledge, patient and kind.

Rating:

4.0

The customer service was amazing and the staff are pleasant and friendly. Chase made the experience seamless. The inside of uhaul needed a little bit of touch in cleaning.

Rating:

3.0

The staff was not friendly, I had a reservation but the staff were more concerned about customers that were not even there that also had a reservation. They acted as if their reservation was more important than mine. Mostly because mine was going to be a local rental and would not have the extra miles. I had to force my stand to get them to give me my truck.

Rating:

4.0

Dropped off around 6:30 pm for a 7 pm closing time. Employee looked confused that I was dropping off and never walked me through the close, just told me he had the keys and he’d handle it.

Rating:

4.0

Keep doing what you all do.and thanks again.

Rating:

2.0

AC did not work properly in the truck. Guy was rude and condescending.

Rating:

1.0

The workers had attitudes, didn't care to help. The gm was the most disrespectful. They made mistakes & made me correct their mistakes rather than fixing what they messed up. I had the worst experience ever . they let homeless ppl live in the storage units & had the nerve to make me wait because that person was late making it to his storage before close! Their is no AC in the buildings or lights in the unit , it's smells like pee in the building. . The men are unhelpful, disrespectful & nasty to women !

Rating:

1.0

Have a better truck variety

Rating:

5.0

Will was extremely helpful and professional. I will return to this location due to his excellent customer service.

Rating:

5.0

William P. has excellent customer service and personalty. I will be back.

Rating:

1.0

I was charged for a dolly. I Never received the dolly and then after the return of my U-Haul vehicle I received an alert from my credit card company that $125 was charged on my card for not returning a dolly. I called the U-Haul and the person I spoke too on the phone could’ve cared less. I’m am furious I will never use U-Haul again.

Rating:

1.0

The vehicle was returned clean and had more gas then when was originally taken. Vehicle was due back at 3:00 pm. Returned at 3:05 pm. Was charged for an extra day worth of charges. Was also charged for a late fee on the remaining balance even though there was no reason why the payment did not go thru originally. I will not recommend this location in the future.

Rating:

5.0

Very nice people

Rating:

2.0

The self check in to rent is cumbersome, poorly thought out, impractical and frustrating. You ask for references for real-time rental? You plan to call my employer on a Sunday? You expect me to carry my passport?

Rating:

5.0

You need to fix your website for reserving units and trucks. Also the units are smaller than excepted. Had to give payment info multiple times.

Rating:

4.0

Great easy move in process once booked, however, i was a little unhappy with the result of unit holding process. I held a unit and called day before to confirm, was told when holding i could pay upon arrival, and when I called the day before to confirm, was told that unit was not available? Staff able to find a new one quickly only $20 more, but still a slight inconvenience and last minute scramble.

Rating:

3.0

I was assigned a unit that was already in use. I had to buy a lock even though it was supposed to be one inside. The unit.

Rating:

1.0

I ordered this storage unit on June 12th and I found out I did not need it. I have been trying to cancel it since June 13th and get a refund. The local office never answers my phone calls, and I am always redirected to the national number. A national representative has been able to reach the local office and leave messages. However, I am still being charged for a storage unit I have never used. I want a refund and my contract for the storage unit cancelled.

Rating:

4.0

Professionalism was definitely appreciated!

Rating:

1.0

Check in didn’t use the storage cause it was to small so I went back in told manger and he said he will cancel it and he was trying to handle customer 3 slay a time not professional at all so I got charge for the unit that I didn’t use so I went back there and told employees and I didn’t never got my money back on my card never go there AGAIN!!!!!!!!

Rating:

1.0

I reserved a single temperature controlled unit online. When I showed up with a crew of movers from North Carolina and a full truck I was told they didn’t have the unit. I was stuck, and had to choose two units that cost me more money. Then the elevator didn’t work correctly to get furniture to the second floor. This caused me to spend more money on movers. The hours are much shorter than the hours on the U-Haul web site. The climate controlled storage unit has no lights. When movers came to clear out the units two months later the elevator still didn’t work correctly. This caused me to spend more money on movers. In short, using this facility cost me more money and time than I would have somewhere else. I feel like I was conned because I showed up to a reserved unit that didn’t exist. And then in two months the elevator still didn’t work. This staff checking me in was horrible.

Rating:

2.0

There are too many homeless people in business facility... Feared my life most times... Should have security in place

Rating:

2.0

I waited over an hour. At the facility trying to get set up and once I get set up and pay. I go to the unit on it to find a lock on it. Do you attend? It had no idea why there was a lock on it. He had to call someone. Was not very helpful. All I received was a bunch of wasted time and time is money for me

Rating:

5.0

I wish I had access to the facility after 7pm or at my own convenience (24/7).

Rating:

5.0

Had a small wait time due to a line, Chase was working alone but he was moving very fast and was very friendly and helpful. The move in process was easy, I missed my move in date but Chase made sure I had a unit that still accommodated my needs. Offered the same pricing I got online as well.

Rating:

2.0

The elevator was broken so had to use the stairs. Check in process slow as well.

Rating:

4.0

The check in perdon was exceptional. On checking out, I asked for help and received none. I checked out 4/11/24 . I informed the clerk that I was checking out but he gave no instructions. I received a late payment notice after I checked out early.

Rating:

1.0

The paperwork said the facility was open same hours on Sunday, but b it was not. The office closed earlier and so did access. The woman on the toll free number was snippy and smart-aleck. We arrived 20 minutes after closing with a truck and trailer fully loaded. Not happy campers. However, once we learned to go by office hours and not the paperwork , all was well. I would like to mention that I stopped at the UHaul location on Forest Drive and picked up 2 packages of crystal/glassware boxes, got them across town to where I was packing b up, only to discover the packages only had dividers, NO BOXES. That was a bit irritating, not to mention making me feel ripped off. You might want to check on that. The labels clearly listed the BOX as INCLUDED.

Rating:

4.0

Great staff (Chase)

Rating:

5.0

Will and Chase at the UHaul Storage facility on Elmwood Ave. in Columbia, SC were great to work with! For 10 years, I stored my items at this facility and never experienced a problem. I highly recommend this storage facility and their team.

Rating:

5.0

No comment

Rating:

5.0

Only issue I have is the online records indicate 24hr access while the in person store operates with 6am - 7pm I believe

Rating:

3.0

The bolts holding the latch on the door is missing a nut on one of the bolts, so it's only secured by one bolt. Before I got to the location I did some research online decided to go ahead and reserve my unit on the U-Haul app. During checkout I applied my reservation or order number from my truck rental. That said I qualified for one month free. It then discounted the price to where I would only pay for the insurance which was say $8. I get to the location and they would not honor the one month free even though the website had already validated my truck rental qualifying me for one month free. My first payment should have been 12 5 but they falsely advertised the one month storage for free because that is not what happened when I showed up to the location. If the location wouldn't allow that, you should not be able to punch it in on the app and it give you a price that they will not honor whenever you get to the location

Rating:

3.0

I was provided a wrong size storage, way smaller than the equipment I rented. I ended up extending the equipment rental and drive back to hotel with the trailer behind me, accomplished nothing. İt cost me one da and all the related expenses for the extra day. Storage unit door had some nuts missing so bolts didn't stay intact.

Rating:

3.0

I came down to unload a 6X12 trailer and your staff gave me 5X5 storage, telling me that 5X5 is the only size of free unit I am eligible for my current equipment rental. Turned out that free storage space is calculated according to the size of rented equipment. İt cost me one more day and one more day of all the related expenses. They need training.

Rating:

3.0

No light at all in the unit.

Rating:

5.0

Desk staff was professional and extremely nice. Place was clean and secure. Will definitely use again in the future.

Rating:

3.0

Staff were friendly. The light in my unit went out but I didn't report it. My biggest disappointment is not fully understanding the storage unit close out process. I asked on site staff what I needed to do to close out the storage unit as I returned the card key. I was told that's all I had to do. A month later I saw I had been charged to the month after I moved out. UHAUL would provide better customer service by reminding movers to close out online. UHAUL lays out lots of legal information to cover the companies interests. Why not be clearer about mover's close out process.

Rating:

5.0

A+ Experience, We've had this storage unit for 10 years. Overall it has been a great experience. Staff was always on site and professional. I was able to get the things I needed out of storage early in the morning or late in the evening which was very convenient for me. This particular storage unit did not have AC but kept all of our belongings fresh and clean especially our clothes. Yes alot of our clothes was boxed up in this storage unit since June 2013 and when we purchased our brand new home July 2023 We took those clothes out of boxes and they still looked and smelled good. We washed them and took them to the cleaners before taking the majority to goodwill to bless some people. The General Manager Mr. Sylvester Gadson he was always there or either one call away to assist with questions or concerns. We appreciate his professional managerial skills along with the mangers that came before him. Whether its short term or long term I highly recommend you choose this storage facility. For your storage needs.

Rating:

5.0

As advertised and adequately temperature controlled which I gave not consistently found to be true if storage facilities in the South. Will definitely be a return renter!

Rating:

5.0

We rented the storage unit to store our daughter's belongings over the summer, as she is a student at the University of South Carolina. While this facility is older, it is conveniently located, and the employees are friendly and helpful.

Rating:

2.0

I reserved my unit 3 months in advance and when I arrived I was told the only unit available had a broken hinge. I was moving out of an apartment and leaving the next day so I had to use this unit. Very unfortunate that I had my spot reserved for such a long time and was still given a unit with a broken door that is about to fall off the only hinge it has. (I have pictures)

Rating:

5.0

It was excellent experience, except for us having to pay full month price for two days.

Rating:

5.0

This experience was one of excellence. Mucas Gracias

Rating:

5.0

This Elmwood Avenue U-haul facility is as good as it gets. It’s super clean and the staff members are friendly and very helpful. Had easy access in and out of our storage room. It’s well lit and we felt safe coming and going from the facility throughout the day and early evening hours.

Rating:

5.0

I can't say enough about the attention and drive shown by the manager, Sylvester Gadston. He was incredibly super friendly, helpful, and juggled three customers all at once, not missing a beat. The process to rent a temporary storage unit was quick, easy and simple. Recommended!

Rating:

5.0

Everything went as planned. Good friendly service.

Rating:

5.0

It was a comfort knowing that all my personal belongings were safe and sound from the environment as well as intruders (including pests and persons) during the 4 months they were housed at U-Haul - Elmwood.

Rating:

4.0

The website says it closes at 10. They wait let’s till after I signed up to tell me they close at 7pm instead. So updating hours online would definitely be a good idea.

Rating:

5.0

Outstanding support from Sylvester Gadson.

Rating:

5.0

We had this storage for over 13 years when my wife and I combined houses. Our kids are grown and out of the house and took their personal belongings so we no longer need the storage unit. We enjoyed our time there. It was convenient to our home. The only issue that we had was that the overhead lights were constantly burned out as all units are on a single automated switch. We kept a portable battery powered LED light in our unit to alleviate the issue but should U-Haul ever make modifications to the facility, I would recommend florescent tubes lights which last longer and/or equip each unit with it's own light switch. All in all, we appreciate the service that U-Haul provided to us over the years.

Rating:

5.0

Excellent staff. Helpful and friendly!

Rating:

5.0

One of the most pleasant customer service experiences I have had.

Rating:

5.0

Outstanding from Sylvester — he really has a handle on everything going on at that location and dealt with multiple customers efficiently and effectively.

Rating:

5.0

Sylvester was A+ from start to finish!

Rating:

4.0

Manager and coworker were friendly and helpful. Facility is close to university, so convenient but not as new/nice as some facilities that are not as close in.

Rating:

5.0

The team at the front desk were professional and very helpful. They are what keep us coming back as your customers!! Elaine

Rating:

5.0

The young man was very helpful and nice each time I visited.

Rating:

5.0

Great

Rating:

2.0

The facility is run down and dirty. BUGS, worms, etc have access to your things. It is in a prime area for the homeless population. . .it looks just like that. The restroom is the WORST ever. There is not a big dumpster to dispose of things properly (you have to take them offsite), which is a huge inconvenience that was not specified before. Lastly staff is usually not around when you need help after 4pm on any given day.

Rating:

4.0

Overall my experience with you all was great. Thank you again. Will look you all up if I ever come in the market of needing to store something again.

Rating:

3.0

It took months before the unit heat an ac way fix y I left not good about fixing things in a timely manner

Rating:

3.0

This is no reflection on the facility manager, Mr. GADSON. He did listen to our concerns. We had the largest unit in the facility and there was no lighting in the unit. We shared our concerns and he made his supervisor aware. Sad to say this has been a long ongoing standing problem at this facility. We had to bring our own lighting while there. In fact we complained to upper level management and left our contact information with no success of a return phone call. In this, we felt ignored. It stands to be said that an unit of this magnitude should have sufficient lighting. Upon our departure, Mr. GADSON tried to seek attempts for some source of lighting. We brought an industrial light and a long industrial extension cord, however there was no outlets in the area. Here we go again, for our final time, we had to bring multiple battery powered lighting. I challenge you to see this Unit D173 for yourselves. We believe this is the case for majority of the units at the Elmwood storage facility located on Elmwood Street. The facility is dated, at the same time, updates and improvements should have been made. Next time we’ll ask to inspect the unit first.

Rating:

5.0

Process was quick and they were really helpful! I totally recommend for my sister she s moving soon !!

Rating:

2.0

This facility needs a lot of Renovations when it comes to the elevator in building A. The staff says corporate will "fix" the issue but it keeps breaking. Building a also has one elevator. You better believe I will be following up with corporate bc had I known this was a preexisting condition that happened for months, I would never have come to this facility

Rating:

2.0

Auto-pay system is a joke. It never works and then they charge you a $15 late fee because of their failed system. Found a much better facility with one of their competitors - bigger unit for less money and no hassles Shop around.

Rating:

5.0

Everyone was friendly, courteous, and helpful.

Rating:

5.0

Customer service was awesome

Rating:

5.0

Customer service was awesome

Rating:

5.0

Customer service was awesome

Rating:

2.0

I wasn’t aware that the units had weevils. Once I became aware, they were hard to get rid of and noticeable not only in my unit but on the entire floor of the facility.

Rating:

2.0

I paid for an air conditioned unit. Every time I went the air conditioning was broken and it was hotter in the storage unit then outside. I should have been refunded the additional amount for the climate controlled unit since it never was air conditioned. When I went to move out the elevator was broken and I had to bring everything down. the stairs.

Rating:

4.0

At all times, either over the phone or in person, the staff was very professional, friendly, and helpful.

Rating:

1.0

We had 2 units and I've never had so much aggravation. I would get multiple emails and multiple paper notices that threatened us w/ late fees, lockouts and lien notices. One time our electric bill check was sent to you by accident. Even though the check was payable to "SCE&G" it was deposited on your end and it took us months to get a refund. I am giddy happy to be DONE with your company.

Rating:

3.0

There were no flat carts had to mange with section carts that took forever, I wasted a lot of time

Rating:

1.0

After almost four years at that facility I was run off for ALTERED entry and exit procedures. Sylvester Gadson started his campaign of harassment after I reported him to Kimberly Rubino for telling me that wearing a tank top on a 92 degree day at a storage facility was inappropriate. He also threatened Nicole, another staff member, for not making me follow his RIDICULOUS entry and exit procedures. On top of that he constantly spoke to me in a derogatory way every time we interacted all the way up until I left. His final act of TYRANNY was putting an eviction notice on my unit and adding a second lock denying my access. After it was understood that I had to go he wouldn't remove the extra lock from my unit to allow me to put my things in such an order that would allow a prompt exit until the day I had to move. I've had brain surgery which left me with epilepsy. I also have high blood pressure and asthma. HE KNOWS THIS. I also take medications for depression and anxiety. I am homeless because of my condition, he also knows this, yet he kept up the HARRASSMENT until he could find a way to evict me. I explained all of this to his manager Kevin Anderson and his response was that he stands by Sylvester's decision no matter how long I've been a tenant. So now I'm going to take my own action with the Better Business Bureau.

Rating:

3.0

Items in the unit had mold, and a few things had to be thrown away, thought by paying for a climate controlled unit it would have prevented this issue. It was a bit warm and humid with temps above 80 on the thermostat. There was also a smell of moth balls present on the linens and mattress. I would recommend storage only for a short term solution.

Rating:

1.0

I paid for climate control and when arriving on 7/29 found out that air conditioning was out in Building E for over a week. Then found out that elevator was also out of service for over a week and I would have to use the stairs to move all of my items out! Very poor experience and no steps were take to try to assist with the situation.

Rating:

3.0

Closing at 7:00 p.m. is way to early!!

Rating:

5.0

Dear UHAUL, In this day and age where its so easy to complain, I must tell you what an amazing job the GM (Sylvester) did in not only getting our UHAUL prepared but also in showing us the storage unit. I would recommend letting him know personally and seriously give him a raise.. AND NO I am not related to him but I do recognize how hard it is to find and KEEP good talent. He was excellent. Dean

Rating:

5.0

The team member that assisted us did well under difficult circumstances- limited availability and minimal staff available to help.

Rating:

5.0

I love this people at u-haul. Always been an amazing and great people. Thank you

Rating:

3.0

Choose this location based on the availability that was advertised for access because it was beneficial. Due to the access to storage is closed before I get off is very inconvenient

Rating:

2.0

1) We had a lot of trouble checking in. Were told that there wasn't a unit available for us. LONG process. Eventually we got one, so all was well. The people on the phone definitely were not in sync with the people on site. There should be better communication so that customers are not misled. 2) Unit had a rat trap in it. YUCK! Maybe in the halls, but in the unit itself - right next to the mattresses etc. YUCK. Disgusting. Maybe that is standard practice - I don't know - but it was definitely not appealing. 3) We arrived (after a 10 hour drive) to get stuff out of our storage unit. We arrived at 8 pm, as the website said the access hours were until 10 pm. When we got there, it was locked. The attendant said the access closed at 8, despite the fact that there were signs posted ALL OVER the place (front door, gate, elevators, website, etc.) that said the hours were until 10. I think the guy just didn't want to stay that night. VERY VERY Frustrating as we had a very short window in which to do our work. Extremely inconvenient. It's fine if the hours are 8, but just post that onsite and online so people can plan accordingly. Very frustrating to arrive and not be able to get in. 4) Unit was supposed to be climate controlled, but it was definitely hotter inside than outside -- in South Carolina in the summer! Frustrating to pay more for a climate control unit and then have it be so hot inside.

Rating:

4.0

I do not have any comments, yet.

Rating:

5.0

Victoria is Awesome!

Rating:

3.0

Communication with between the staff and customers can be better.

Rating:

4.0

Thx for the professionalism provided.

Rating:

5.0

Sylvester was awesome….,great customer service..

Rating:

5.0

The employee at the desk, Nikki, was EXCELLENT!!! She had several people she had to help at the same time and she handled it very well. She explained everything to me perfectly and was extremely helpful (as this was my first time renting a storage unit).

Rating:

5.0

Ms. Green the former Gm, Nicole and staff was always professional and accommodating, and acting gm Mr. Mike and Sylvester the new Elmwood managers was very professional and informative in transition was in progress. Also Kevin the president was reachable and professional with me. Going forward I will recommend Uhaul. Also to the resolving of the rental bill. Thank you very much. Sincerely Darryl Mayes

Rating:

5.0

Excellent and professional team, I highly recommend this facility. It is extremely well-run. Thank you for a great experience in the midst of a difficult situation.

Rating:

5.0

Already have a storage unit elsewhere and I want to get another but I will purchase it where my other one is.

Rating:

5.0

I had no issues using this facility. The last time I used storage someone broke in so I was weary. But I had no problems with Uhaul.

Rating:

4.0

After all my previous reservations was not honored, they finally found something for me that was perfect for my situation. Great job correcting mistakes on the end and making sure the customer gets the best possible.

Rating:

4.0

Regarding my answer of "No" on question #3 about the facility being clean and maintained: The office and front are always kept maintained. However, when I drove to my new rental unit, there were two (2) old/dirty campers and two old cars immediately in front of the unit. Also, just a security note: The side gate that is located near Building D, was left open and did not close the whole time I was in the office setting up my rental and/or when I was in and out of my unit. Other than those two (2) things, everything else is satisfactory. The Staff has always been very courteous and helpful every time I have visited for boxes, tape, and now the rental.

Rating:

1.0

My workers there are always pleasant but I was upset because when I move in the elevator was broke and when I moved out 30 days later the elevator was still broke whom ever owes this Uhaul doesn't care about the customers to have a storage unit on the 3rd floor and to have to walk up and down 3 flights of stairs just to get my things out was ridiculous....my move in and moving out was an horrible and I wouldn't want anyone to go through the same experience because the elevator was broke it took us longer to move .....in any business it should be to accommodate the customer it shouldn't be about the money only just poor customer service

Rating:

4.0

The manager was very professional, she was very helpful to me.

Rating:

3.0

The reason I chose U-Haul was because of the elevator s. When my movers arrived to move me out, the elevator was not working and the only reply I received from mgmt was that they would have to request a work order. I was very dissatisfied that U-Haul would offer units on 2nd floor with inoperable elevators. I will not be using the Elmwood location again and will not recommend to anyone.

Rating:

5.0

I think I am due a refund.

Rating:

5.0

They were so helpful with everything and just very nice.

Rating:

3.0

I was in the unit 313b and when I went to my storage the lights keep going off and I had to walk back and forth to get the lights to be turned on

Rating:

5.0

All good, secure, no issues.

Rating:

5.0

Tomega was great with getting me setup after the 15-hr drive from Texas. She even went to the unit with me to make sure that I found it OK and helped guide me in getting the U-Haul trailer closer so that I did not have such a distance to unload my items. I truly wish there were more individuals like her in helping the customer get settled. After the long drive from Texas it was like a breath of fresh air. Thank you for ALL of your assistance and guidance in getting this unit.

Rating:

5.0

All staff were professional, friendly, and accommodating. I would recommend the facility without a doubt.

Rating:

2.0

The employees at the front desk greeted me with major attitudes. There were people waking around on the premises that did not work there. They took me up to my storage unit and there were no lights on in that area of the hallway. It is not a safe environment and I would never have stored my items on this facility?! The young lady at the desk told me that she did not have to help me find another unit!! Sue was typical rude BLM!!! It’s a mentality not a race!!!!

Rating:

5.0

The representative was very professional, answered all of my questions, very polite, smile and very kind.

Rating:

5.0

Tomega Green has an amazing staff.If you want great uhaul services in the Columbia area .Ms.Green is the best choice

Rating:

1.0

The facility was filthy and not well maintained. The drive up unit had rats. I literally found a rat that got stuck attempting to squeeze in the doorman died. There were rat feces on top of several of my boxes and storage containers. The in-door, supposed climate controlled unit was hot and not temperature controlled. Items I stored have heat damage-some beyond repair. The cost of the storage units I rented vs the actual service I received is ridiculous. Not only would I never recommend anyone use UHaul storage, I will caution anyone and everyone against it, unless they are prepared to throw away all of their stored items. Additionally, every time I have rented a truck from UHaul, it has been filthy. The most recent rental experience was especially horrible. My reservation was made through the customer service number. The representative assigned me to pick up from a “Stop & Shop” because I wanted to pick up the truck at 7AM. This is not a UHaul location, so, I was unable to scan and check out the vehicle. The owner of this location was rude and not at all helpful. While the location was supposed to open at 8/8:30AM he did not arrive until almost 9:30AM. I was clear that he did not want to do business with women and proceed to only respond to request when my father spoke. However, based on my other horrible UHaul experiences, I’m not at all surprised that this entity was selected as a UHaul dealer. I look forward to never having to use UHaul again.

Rating:

2.0

There were no lights in the section we were in. I reported this but nothing was done about it. The place had a disgusting smell.

Rating:

5.0

Renting a truck from uhaul to move her stuff from storage, was a disaster- according to online I prepaid for a truck to pick up at the place where I had a storage unit. We got there and no truck - the lady called around and found another place 5 miles away and got us a bigger truck from another facility- no one was there! Had to call First Lady back. To summarize we went to 3 places before we got a truck - that was way bigger than I felt comfortable driving- got us 2 hours behind schedule- not a good experience. Will not rent a truck again from uhaul

Rating:

5.0

The owner was exceptionally helpful, polite, and welcoming!

Rating:

5.0

Extremely helpful, knowledgeable, and friendly.

Rating:

5.0

Shannon Green and the Other Miss Green did a wonderful job helpoing me close out the space.

Rating:

5.0

Great service and very friendly staff!!!! 💗

Rating:

4.0

I had a light in my storage room and it did not work nor could I get the ladies at the counter to turn it on. Why put a light in the room if the customer can't use it?

Rating:

5.0

Miss Green is awesome. She was able to switch us out of one unit and get us in a climate-controlled unit available. Our prayers were answered when we had her helping us on that day. She provided excellent service.

Rating:

5.0

I enjoyed working with Miss Green. She was extremely helpful. She answered all of our questions and was able to get us the right space we needed. She has exhibited a great example of excellent customer service.

Rating:

5.0

I was bummed that my original reservation was no longer available and I had no choice but to take a unit 2X the size of what I need but the lady at the front desk (Shannan Green) was awesome - friendly and very helpful. I don't know everyone's name but all 3 of the gals working on 7/23 were great.

Rating:

1.0

Was unable to access my unit twice do to closing at 7pm. When I removed all my stuff from the unit I asked if i moved everything out today would i get a refund on remaining paid days th manager assured me i would because i would have left some stuff to get full use for my money paid. When i contacted customer service they said no refunds period that is a scam and i will fill out as many reviews as i can to inform people of uhauls shady practices and will never use your services again

Rating:

5.0

Their customer service is outstanding. They are very helpful & are focused on providing an excellent experience.

Rating:

5.0

Thanks so much to the two super friendly and helpful ladies at the front who helped us!! I will definitely be recommending this location to others!

Rating:

5.0

Tameka and Nicole were EXTREMELY helpful! Made our whole moving and storage experience less stressful for sure.

Rating:

1.0

I am very upset and waiting for the GM to call me

Rating:

5.0

Ladies this is Cristhian! Thank you guys for everything. Thanks for helping me with anything I needed. Moving my stuff to the storage was super stressful, but you guys were always there with smile and saying "Hey, Cristhian". Thanks for everything.

Rating:

5.0

Worked with Tomega Green, she and the entire staff were friendly, helpful, and went above and beyond to make sure our experience was top notch. Moving is never fun, but they did everything within their power and worked really hard to make sure we had everything we needed to get our work done quickly and be done with the process. They were awesome! Thank you so much!

Rating:

5.0

Thank you Ms Green

Rating:

5.0

Front office staff were friendly, polite, and efficient!

Rating:

5.0

Personnel who run this facility were of the most professional and caring people that make U-Haul retain its name and integrity. Thank you and if someone inquired where to store their goods U-Haul on 1037 Elmwood ave in Columbia, South Carolina would be the Facility very well managed facility.

Rating:

1.0

On May 22 I drove 3.5 hours from out of state and had a previously secured reservation for a 7.5 x 10 climate controlled storage unit at the Elmwood Avenue U-Haul storage facility. The initial unit I was provided was occupied. After another second floor unit was finally identified I found out the elevator was broken. It appeared that this was related to the fire alert feature of the elevator which continually beeped, had a flashing red light and kept the elevator on the first floor. I mentioned this to the office staff who told me this happens all the time (sounds like a safety/fire code issue to me). I was told my options were to carry my stuff upstairs or pay more money for the same size unit on the first floor. I requested they honor the pricing on my reservation due to this inconvenience and was told it was not their fault their elevator was not working and they refused (I never heard of a business not taking responsibility for not having basic functioning equipment that is integral to the service they provide). Due to the inconvenience I requested that they escalate this to the manager who was not on site at the time. She was called but refused to honor my pricing. While at the Elmwood Avenue location I attempted to call U-Haul customer service but didn’t get through to a representative due to unacceptable hold times in excess of 30 minutes. This whole situation seemed like a classic bait and switch scenario and I decided to take my business elsewhere to a storage facility that actually cared about their customers. I spent in excess of 2.5 hours trying to work this out at the Elmwood Avenue U-Haul location which also included calling, securing and driving to a competing facility. This was a very bad experience which suggested that U-Haul does not care about my time or my business. This is particularly disappointing since I have 4 U-Haul equipment rentals between May and August. Based on this negative experience I would never use the Elmwood Avenue storage facility and would highly discourage anyone else from doing so.

Rating:

4.0

The people were great, but you need to make sure the UHaul website reflects that there is no access after 7p... it says the facility is available from 5a-10p.. The location is great so we kept our reservation, but if it wasn't for that we would have changed in order to have expanded hours...

Rating:

4.0

None

Rating:

5.0

The lady at the office (I think she is the manager) is so helpful. I reserved a unit that ended up being too small, and she got me in to a bigger unit super quickly. Very friendly and accommodating. Thank you!

Rating:

5.0

I was in a car accident they day I moved in and couldn’t unlock my unit for my movers. The kind ladies in the front moved me to a new unit without hesitation. Truly the best storage experience I’ve ever had!!

Rating:

4.0

The staff in the Elmwood street in Columbia SC location were outstanding. They went beyond what was expected of them. The manager made sure that i was not over charged.

Rating:

3.0

Terrence & the African American girl assisting him on Thursday April 30,2021 around 12p were awesome!! I appreciate their help!

Rating:

5.0

Didn’t have any issues, staff was professional and very helpful 🌟

Rating:

5.0

I got the best help when I felt all was lost ! So glad I came to the elm wood location. I own a moving company and this is by far the best service I’ve had with a U-Haul! The Gm Miss Green was fantastic!!!

Rating:

4.0

Location was extremely convenient. Only unmet need was a rubbish and recycle receptacle.

Rating:

3.0

Not well run, office staff took forever to be found. Waiting more than 10 mins to get simple things taken care of. Swipe cards never worked in the restrooms, and had random people walking through the storage areas all the time.

Rating:

5.0

I had a great experience with UHaul. When I need you again I will definitely come back.

Rating:

5.0

The manager Johnny Jenkins and his staff was very helpful and professional. They helped me in every way possible and i appreciate all that they did. The store was clean and the Team members uniforms was clean and well groomed. I would be happy to recommend his site to my coworks and friends. Thanks again

Rating:

5.0

The entire process was smooth. Staff at pickup location at N Tryon (Charlotte, NC)location was efficient and professional. Staff at Elmwood (Columbia, SC) made the final step a breeze; professional, informative and courteous .

Rating:

5.0

Sorry you let go of Jackie. She was an awesome, real human being. I wish you both an amicable future success. As far as my experience, I have absolutely nothing I could even think of to complain about or way I feel like an improvement could be made. Everything was flawless!

Rating:

5.0

Jackie was super polite, friendly and helpful ! I would recommend anyone to use this facility.

Rating:

5.0

The staff were very friendly ,thank you

Rating:

4.0

My storage unit had no light and the climate control unit was not as cool as I anticipated.

Rating:

5.0

The staff was always very accommodating every time we came. They genuinely tried to help us out, which was especially appreciated since we were going through a difficult time. Parking in the storage access area is a bit cramped, but the staff gladly move their cars and will help you maneuver your truck if you have one.l

Rating:

5.0

Would try to cut down on the homeless activity if possible. It’s a storage facility not a hotel.

Rating:

5.0

Quinton was great The truck was spotless and disinfected The facilities were very clean and convenient

Rating:

5.0

The staff was super helpful! I love their energy and patience dealing with so many people during the times of COVID-19. I would definitely use this storage facility in future if the situation occurs.

Rating:

5.0

I can't praise this facility enough on how I was treated from the first transaction to the last. I relocated from New Jersey to Columbia on June- 12th. I purchased my home on Aug.12. Rebecca and staff made the transition so easy and convenient. Thank you all!