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Patricia SierraCustomer Reviews for U-Haul Moving & Storage at Energy Corridor
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The attendant was rude, non interested, kept saying about the consequences of delivering the van late, like trying to intimidate me, like she preferred for me not to rent the van. Awful experience.
Carlos SanchezThe lady in the front desk was super rude and shen did not explain nothing at all to me for one of those trucks that it show only $20.99 I end it up paying $90 for only 2.1/5 hours I am done renting from this place I won’t recommend anyone to go there
Hector CarcamoThe first 15 foot truck I got it was making metal rubbing sounds when it’s on D and it gave me a lot of anxiety and next time I got a truck it was raining bad and the roof was leaking so I had damaged boxes and clothes in them it was just a big mess
Alsbiei Abdul RahmanThe person at the reception was very rude to us. He was not willing to help us to find our storage unit. We spent several minutes finding our unit because he gave us the wrong information. We felt intimidated by him and his agressive behavior. No lock was inside the unit as stated in the instructions
Tania Chavez Cabrera | Online Move InN/a
DERICK CARTERParking is the only issue.
Gail DunnAdvertised access hours were advertised until 10pm weekdays. I arrived a little before 7 to find the doors locked. Come to learn this location decided to start closing at seven due to staffing issues. Nobody told me this. They also decided to close a few minutes early. On site personnel refused to grant access despite my arrival before 7 pm. The manager they called was rude, argumentative and also refused to grant access.
Brian Amis | Overall ExperienceThe lady who is running this store was very rude.
Ravi kiran MaramQuick friendly service as usual
ERVIN KAEHLERAbusaron con la gasolina😡😡
Antolin LiconaCynthia B. was the staff member who helped me and she was above helpful. She smiled and was courteous. I would highly recommend using this Uhaul location for storage and moving needs. Wow, just A1 customer service!
KENDRA LEOPOLDI had a great experience.
Hilda Ofigo | Overall ExperiencePlease be on time next rental! Otherwise, everything is perfect
John KAEHLERLove all the people at this loxation
Mary T CallahanEmmanuel and his team are top notch! Very kind and understanding. I moved to Texas last week and thought I had a home lined up and it fell through so we were able to secure two side by side units on the same day with no issue! The team is very easy to talk with and they were always willing to be of some assistance
Joshua Postell | Overall ExperienceChrystal was friendly, fast, and efficient.
Jeremy Inmangood attention
gustavo antunezFriendly and responsive.
Miriam Posey | Overall ExperienceVery kind and helpful staff.
E S MitmanI rented for almost a decade and all i got was rate increases and dead roaches. On hot days, the temperature was always on the hot threshold, not even in the middle of the spectrum.
ERNESTO GALLEGOS | Overall ExperienceCrystal was a life saver
Terry RoyI went in person after booking online and the female that helped me Saturday made me realize that what I booked was WAY TOO SMALL for what I needed to store and was super friendly! Sunday picked up the truck ~ clean, fast and simple process and the gentleman there was super nice ~ awesome location and staff
Beatriz VArgas RiveraNothing. Keep providing the same great service! Chrystal took great care of us even allowing us to make a last minute truck change when I panicked not realizing how high the wheel wells were in the van I rented. So we upgraded to a truck since all of my measurements did not include wheel wells that large. She was great to work with and super accommodating. Great service!! Look forward to using this Uhaul location again when we need to!
Michelle HubbardEverything was great thanks Emmanuel
Patrania McWhorterJust dropped off truck and guy was very friendly. Quick and easy.
Javier ZambranoThe whole check in and out process was really smooth and I had no issue getting/returning the van.
Marcella MedranoAmazing service, very good and lawyers
Khaled AlmasriNeed to blow cut grass from in front of the units.
TODD GUEST | Overall ExperienceNice customer service experience.
Parth PatelWen I talked to the person over the phone and explained to them I wanted a storage unit that cud keep up to 2 bedrooms ...they informed me 5 by 10 wud suffice ....get to this location to store my couch..and other items. ...my couch wud not fit....had to leave on the side of the road.....not Kool at all .
Raquel FloresVery professional and quick service. Thank you.
ERVIN KAEHLERI was just a little confused with returning truck after hours. Went through adding pictures but when it came to were I was leaving the truck it was a little confusing. I saw park sign do I left there but wasn’t sure if that was the correct area. Other then that the area was clean and welcoming.
Wlvin Maldonado JrAlways professional, friendly, quick service
ERVIN KAEHLERMore hours for access to the unit at least 6-10
LUSI HOLMES | First ImpressionsCustomer service here has always been outstanding!
MELISSA LARA | Overall Experience👍👍👍👍❤️
omar napuaeI would be renting again in the future
Elijah Ajayi | Overall ExperienceThe management team is helpful and friendly
Jay Smith | Overall ExperienceLooked clean out it stunk from sour milk. I had to hose out the back and run a fan during the night. It was very bad smelling. I should've gone back but didn't want to spend time changing order/vehicle.
Mark KotlarekGreat customer service the only problem is now customers are being charged for mileage
DANIEL VEGAMy favorite uhaul location! Friendly, professional, and precise service.
ERVIN KAEHLERIf the staff is not busy, I would like to check the car together. When I went to pick up the car, the staff were leisurely in the office.
un choJenna- lady @ front desk was amazing. Super helpful
Matthew MorrowJudie was amazing during drop off!! She's awesome
Sean PetersGreat price for the locker that fitted my needs Place was clean looks well maintained.. Cool staff Thank You
Leander LaFrance | Online Move InJudy and James are a class above the rest When it comes to customer service
JUSTIN LOAR | Overall ExperienceWelcoming and friendly experience. 10 of 10. I would go out of my way to come rent from this location again. Thank you!
Oscar MontesJudy and James were the best point of on contract Never received customer service on this level before They went above and beyond and helping me and my family on this trip well done Judy and James
JUSTIN LOAR | First ImpressionsJudy, James and Maria are the best! Make you feel at home super friendly the best people to see here
Alberto SalazarThe owners were very helpful and readily available! They were pleasant, knowledgeable, and helpful. Would definitely go back!
TIANA GIBBONS | First ImpressionsJames was very friendly and helpful. I got set up quickly and the pricing is very fair
Jay Smith | First ImpressionsManager Judith took care of me in record time, anticipating the steps of the process, she was ready to provide what it was needed to ensure a smooth and speedy transaction. I was in and out in less than 15 mins. She was friendly and personal. Excellent!!
CPLC Chincanos Por La Causa | First ImpressionsThe storage I ti was very clean and the staff very accommodating! Excellent ext!
Patty Burns | First ImpressionsThe gentleman managing this store (James) was excellent. I felt that he went out of his way to help get me the right truck in the perfect timing. Also, he was so helpful in delivering the truck and he showed me how to use the ramp, etc. The truck ran great and the journey (over 1,200 miles) went without a hitch! This is a great store to rent a truck or van from with excellent service from a professional and knowledgeable U Haul Manager.
Michael SambasileVery nice clean and professional.
catherine wright | First ImpressionsI’d definitely recommend this location and will be using it again in the future. James was awesome! Super friendly, helpful, and even funny which is always a plus in my book. Thanks for a great experience!
Misty GerbermanThe vehicle had low pressure in tires; lost about 20 minutes waiting for putting air on tires. Contract stated the tank was close to full, however, it was actually half full.I brought up this to representatives, and asked to get a new contract with actual fuel level. They told me that I won’t be charged as long as I brought back at same level. I returned vehicle with fuel a bit above what I received. Reiterated the issue with representative and told me I won’t be charged extra. However, when I got receipt I got fuel charges.
Alexis TrevinoThe manager were helpful and accommodating.
KIARA MCFALE | First ImpressionsNo problems
Shirley Hunter | First ImpressionsEmmanuel was great! Super friendly and knowledgeable! Will be back if needed!
Tasia LottLet me start off by say Emmanuel Butts was so helpful to me and my husband, his Customer service skills excellent!!! We had a missed understanding with our reservation and he took his time to fix the misunderstanding and was very helpful to us on a very bad day !!! Emmanuel thanks so much keep up the great work !!!!
evony rogers | First ImpressionsAccess hours were inconvenient for the indoor storage during the week.
Eric Fierro | Overall ExperienceJames was awesome!
Terry McGill | First ImpressionsThe property managers are very professional and attentive.
ANTONE VALDES | Overall ExperienceAfter returning the van, Ms. Julia was very polite and caring by letting me and my friend wait in yhe office for my Uber out of the cold weather. She was patient and professional. I highly recommend this facility to rent a U-Haul. Thanks again.
KENNETH LUNAThe owners gave excellent customer service and went above and beyond by going to another location to bring the truck I needed for my move. I highly recommend this location.
Gladys AlemanStaff were courteous, fair, and helpful. Couldn't ask for nicer people to do business with during a difficult time. Thank you!
E S MitmanBrake fluid light came on near the end of my rental.
David HolmesThe management staff are great!!! They were very helpful!!
patrick fazin | First ImpressionsFurther instructions on pick up for first time users.
Mercedes McHaleJames is wonderful! Jose is wonderful! I was greeted with smiles coming in and leaving out. Thank you so much for the warm customer service 💖.
Kendralyn RandleTruck was great! Service was as always fast, courteous, and professional
ERVIN KAEHLERStaff was amazing thanks so much ms Judy
Deitric Hormon | First ImpressionsThe staff member was great. Very helpful. Knowledgeable! I would definitely recommend U-Haul to anyone that asked me
Yvonne Serrano | Overall ExperienceRental office is a little cramped
Duy Phuong NguyenAlways a fast, professional, friendly experience
ERVIN KAEHLERJudy is an angel sent from God. My wife and I are so grateful for her help in our time of need.
DeMonica Morton | First ImpressionsGreat and fast service
Terrell Banks | Online Move InThe facility was clean and secure. But I received ZERO notice that my unit was going up for auction, I was not given the chance or choice to save my belongings. I will use or recommend uhaul services to anyone.
Tierra Hayes | Overall ExperienceThe staff was extremely helpful, attentive and most importantly welcoming ❤️
Lashaundra Youngblood | First ImpressionsWe had the same locker for 24 years and never a problem. UHaul was great.
JERRY MOHN | Overall ExperienceWe had a great experience, from the beginning to end, and the staff was very helpful and responsive to whenever we had an issue (not caused by the facility, but due to outside forces). The facility was very clean, and always kept in very good condition. I would recommend using their services.
Carlos Campo | Overall ExperienceThe AC often didn’t work & they were rodents in the facility
ABDI SHIRAZI | Overall ExperienceOver the top service and commitment from both Judy and James. They helped me out several times when I needed after-hour access. Friendly and professional. I could tell they really cared about running a first class U-Haul Storage Facility. Many thanks!!
David Lewis Hutchison | Overall ExperienceJudi and Lessly have been great help throughout the process. Will definitely come back if I ever need to rent a storage or van.
SHI YEOH | Overall ExperienceJudi & James were awesome & helped our family secure a unit that was coming available. It worked out perfectly & the unit along w/ the entire facility were super clean!
Justin Flanagan | First ImpressionsThe staff is friendly
Ana Rodriguez | Overall ExperienceJudith & James treated me so well !!! If I ever need a storage again most definitely going back there ! Thank y’all so much ..
Jakayla Wright | Overall ExperienceAbsolutely loved the customer service! The staff was amazing, polite, caring, efficient, accommodating which made our storing experience the best we could have asked for! Thank you so much 👍. I would recommend this location given the opportunity.
Leona K COCHRAN | First ImpressionsI now have (4) units rented and am well pleased.
ANTONE VALDES | First ImpressionsManagement team was very understanding and responsive to my situation and needs. I really appreciate that after having several long days with unusual schedules.
CLARENCE WALLACE | First ImpressionsOther than my unit being broken into, my experience was positive.
david altemus | Overall ExperienceOverall, a very pleasant experience.
MICHAEL BEST | Overall ExperienceJames is great
mohammed jamail | Overall ExperienceThe entire facility was kept clean, the staff was more than helpful and I was comfortable storing items important to my business at this secure location. I would definitely recommend this location. Jarrod Flajnik
Ryan Flajnik | Overall ExperienceYou guys are very kind and helpful. thanks you all for your kindness.
Robert Mitchell | Overall ExperienceMrs. Judi was very very helpful. Her attitude is lovely and she loves to make sure her customers are taken care of. If i needed another storage i would Definitely get it there also.
najah williams | First ImpressionsJames and Judy are great!
ANDRES ZILVETI | First ImpressionsThe access hours to the building where my unit is located was not communicated. If I didn’t ask the front desk, I wouldn’t have known.
Thang Nguyen | Online Move InJudith & James were EXTREMELY helpful. I was in a severe time crunch and they found a way to work with my budget and timeline. 10 stars, highly recommend!
Xavier Hall | First ImpressionsGreat area, environment and workers were nice and helpful! If I need a storage again I will definitely go to this location!
Ashlynn Collins | Overall ExperienceStopped by looking for 5X10 nothing available at the time. Was told I’d be called with first available an I was. Everyone was polite, kind, an courteous. Couldn’t ask for more. Unit was clean an came with a lock. All good.
James Franco | First ImpressionsThis is probably the best Uhaul place I’ve rented at . Everyone is so helpful and kind . Thank you guys for an excellent service.
Robert Mitchell | First ImpressionsJudi was awesome! Very polite and knowledgeable. She helped me make sure I had everything I needed and answered all of my questions.
andrew brown | First ImpressionsVery friendly and helpful
Luiciana Rickson | Overall ExperienceJudie and James are the best!! They run a tight ship… Would highly recommend U-Haul to my neighbors and friends & family.
Aishling Dumas | Overall ExperienceEXCELLENT Customer service!!!! Judi and James are AWESOME. All my needs were met. Thanks guys. I will definitely recommend y'all to potential customers 🙂🙂🙂
Jennifer Doucette | Overall ExperienceThe only reason I moved out of the unit is due to the increased monthly price for the unit. Other than that it is a well run storage facility and well maintained - an excellent faculty.
christine berry | Overall ExperienceWould definitely recommend this storage place for anyone looking for one !
Cory Thompson | Overall ExperienceDoor was jammed that allowed access into building after putting in code. Was also told bathrooms inside building were only for the office renters, which is bad when we were moving in the hot sun, no bathroom until they agreed to allow my family access. Following week when i came to gather items, code is not working to allow me access to my unit, called the Tenant Judy but her number is invalid. 30 min later im on hold with customer service and its getting dark so ill try again tomorrow. I also saw a med size brown roach crawl into another large unit under the door of unit. I will be collecting my things as soon as possible from this place and warning others.
Krystal Brown | Online Move InMy unit was broken into and 3 of my guitars and my text books and a suitcase was stolen. I was not happy with the security of the units. There was no security cameras inside the hallways!!! so units could be rubbed easily.
Sholen Karsten | Overall ExperienceVery helpful and friendly team. Made my equipment and truck rental process, as well as my storage unit rental, smooth and convenient. Definitely exceeded my expectations.
Sal Saad | First ImpressionsStaff friendly and knowledgeable
Anne Esson | First ImpressionsExcellent Team!!! The service level was impeccable! I plan to use them in the near future for another rental.
LISA WILLIAMS | First ImpressionsAmazing I would recommend this facility to everyone Judi and James are great management
Diane Lightfoot | First ImpressionsNEVER AGAIN!
melody nebo | Overall ExperienceJudi's so nice. She's so friendly and helpful. She made everything so easy. I'd recommend this location.
Patipat Intharakasem | First ImpressionsExcellent U-Haul location! The facilities are sparkling clean, well-maintained, and safe. Hours are great, Very easy to drop or pick up things while doing errands. So convenient. The managers are so personable, helpful, and knowledgeable. The best in my experience. I am getting ready to organize and downsize at home. Judy got me fixed up with another small unit, just steps away from my larger unit. Took all of 3 minutes!
Camile Hueni | First ImpressionsExcellent customer service! Friendly and helpful going above and beyond what I expected.
CHRIS NAULT | First ImpressionsThank You!
Majid Tabandeh | Overall ExperienceHighly recommend this office space for startup business or new business or just office space in general. Spacious , open concept , clean and great location. Highly recommend
Johnny ha | Overall ExperienceThis facility is incredibly clean and the managers are remarkable. Not only are they smart, efficient, polite, and helpful, they are genuinely good ‘down home’ kind of people who are always eager and happy to assist. I chose this facility for the location, but for future storage needs I would definitely return because of this management team, even if it meant driving farther. These days it’s hard to find their quality of genuine customer service. In fact we don’t even expect it, so it’s a pleasant surprise when we do. Thank you.
Jean Molly | Overall ExperienceWhen I found out that you were locking certain doors due to break ins I became concerned with security of the facility. My unit had been broken into a number of years ago and I did not want a repeat. I have found a brand new multi story storage facility closer to my home with much better security. I have leased a larger unit at 2/3’s the cost per month of what I was paying your company.
MIGUEL ESPINOSA | Overall ExperienceKindly host recommend. Nice place for storage.
Sir Diaz | Overall ExperienceThe Staff is really friendly, and go out of their way to assist you in providing you in getting what you want in storage space. And the location is excellent.
Gloria Stewart | First ImpressionsThis location and staff was by far the friendliest and most accommodating I've ever experienced! I only had my things stored briefly but it was a very smooth process and I had no issues whatsoever! Everyone was very helpful and kind!
Regina Dexter | Overall ExperienceOverall, the experience was fine and had no issues. However, the annual price increases was the impetus for leaving, which was already pricey to begin with.
juan carlos toledo avila | Overall ExperienceFacility was so clean and neat. Exceptionally friendly and helpful service.
Stuart smith | First ImpressionsGreat service great facility
Laura pittman | Overall ExperienceSafe, always very clean and well illuminated. Zero pests. Perfect service.
Felipe Alejandro Praget | Overall ExperienceOnly issue was closing my account after two weeks as I had cleaned out storage locker 17nov20, informed office personnel I am closing my account. 28nov20 received a text my account was past due and charged $15.00 late fee. All issues are resolved with my account for B169. Robert Barr
Robert Barr | Overall ExperienceAwesome staff , clean and great location .. highly recommend
Johnny ha | First ImpressionsGracias, por su atencion.
Fernando Martinez | Overall ExperienceCustomer service is the best! We have been so pleased with the entire process from start to finish.
James Goad | Overall ExperienceMs. Jodi was very helpful and sympathetic about my situation. I am displaced because of hurricane Laura and was fortunate to get a large truck to accommodate my needs. Thank you
Jennifer Doucette | First ImpressionsNinguno..todo muy bien
Fernando Martinez | First ImpressionsSuper fast and friendly service! Would highly recommend this location!
Henry Devondra | First ImpressionsJudi was so helpful and supportive. She was so willing to help us and made things so easy. I would definitely recommend this U-Haul location to anyone.
BETSY STOUPY | First ImpressionsAwesome staff awesome service
Robert Sanders | First ImpressionsThe couple that run this facility are very friendly, awesome and real. They made me feel very welcome. The storage space was clean, easily accessed and temperature controlled. Highly recommend this site.
Kristi King | First ImpressionsJudi Hobgood, is not just a wonderful customer service representative. She is also a incredible problem solver. Made me really comfortable knowing that I was In good hands and my things where safe. She explained everything to me and what was the next step. Judi, is incredible and a absolute plus to the uhaul company. Thank you Judi!
JAKEENA BACON | First ImpressionsJudi and James are easy to work with. I have been trying to get into this location for over a year. The old management said they wrote my name down and would call as soon as a space was available. Through out the year i noticed that several spaces had become available and rented without any one contacting me. I first met Judi and James their first week on the job. They put me in the computer as a reservation and 1 month later i was in!! They rock, the other 2 did not.
Joseph Cox | First ImpressionsU-Haul very easy communicating individual rental needs. Personnel very friendly, helpful , open and assist with all rental needs
Robert Barr | First ImpressionsThe entire staff was amazing! The friendliness, conversation, and customer service made a lasting impression! By far the best U-Haul experience EVER!!!
Hugh Durham | First ImpressionsTYVMFE
Donna Kelly | Overall Experiencegreat place.... easy and friendly. The new people, Judi and husband are very helpful.
Gerri Lynn Siegelman | Overall ExperienceVery professional Explained the size and cost of several units. I was a walk-in but signed up for a unit that day. Very warm and friendly service.
George Wilson | First ImpressionsThe only complaint I have is upon closing my account I was charged for an entire month that I did not use. I thought that was unfair.
HARLAN ELIJAH | Overall ExperienceThe employees are very nice and welcoming!
Basma Abeliouny | Overall ExperienceI was charge twice for delivery and I just received one package. Cashiers could not return to me the over charge.
Juan Bolanos | Overall ExperienceGreat service!
KENNET JONES | Overall ExperienceI am well pleased with my experience with UHaul storage and rentals.
Geraldine M Briggs | Overall ExperienceVery easy to work with
Christina Antoinette Masick | Overall ExperienceSuperior UHaul; I disliked the closing at 7 but understood the purpose; this however would cause me to choose another storage facility. I do recommend this facility though!
Brianna Wilganowski | Overall ExperienceThey were outstanding hosts for my storage space. I appreciated the ease of communication and all the help.
Louie Ross IV Gott | Overall ExperienceThe man working the front was exceptionally helpful; wasn’t his fault UHaul picked a drop off location not big enough for our size truck.
Brianna Wilganowski | First ImpressionsMaricio rates an A+. He provides the very best in all he does. He is amazing. Thanks for all you do.
Victoria Nelson | Overall ExperienceThe entire facility was always clean and neat. Maurice was friendly and helpful. I would certainly recommend this location.
ANA VILLASANA | Overall ExperienceI ended up paying for an extra 5 months because they wouldn't cut the lock off when I asked for help I realize that I was responsible but I bet they are more than happy to remo the locks if no money.
MATTHEW CHISHOLM SCHULTE | Overall ExperienceMauricio is the best manager/operator a company could want to have. He was always in a good mood and very helpful. You need 100 people like him!
Christipher Pizalate | Overall ExperienceWonderful facilities
Daniel Overly | Overall ExperienceI thought that the building where my storage unit was was too warm every time I went over there. I don't think management kept it cool enough, considering it was billed as climate controlled.
kittie gugenheim | Overall ExperienceThanks
DIXIE WILLIAMS Edgerton | Overall ExperienceThe attentive and friendly staff made this facility great. Always there anytime I needed anything and even just a friendly greeting anytime I was on the property. I highly recommend this site.
KAPUALANI ABREU | Overall ExperienceGreat service, clean facility, and competitive prices.
Victoria Nelson | First ImpressionsIt was quick and easy
Josua Ketchum | First ImpressionsGreat experience!!!
AMANGELDY KULTUMANOV | Overall ExperienceVery knowledgeable and patient!
yosmany baez | First ImpressionsVery friendly and helpful.
david canavan | First ImpressionsAlways friendly and helpful
ABSOLUTE VOICE DATA | Overall ExperienceFriendly and kind couple to work with!
Louie Ross IV Gott | First ImpressionsThis is the best U-Haul location I have ever been to. It feels like a family-owned business. Mauricio is a great manager!
marius dettmer | Overall ExperienceU-haul was a great experience for me. I would highly recommend it to anyone. The people were extremely friendly.
Rhonda Miller | Overall ExperienceMore Specials on price breaks for those who are Customers To stay there
Charles P. Garmond | Overall ExperienceI would recommend U-haul to everyone. My experience especially in Texas. The two locations I went to were Great! I didn't have a ride home and the employee had a ride for me. I totally appreciate.
Rhonda Miller | ReservationThe two women on duty were very friendly, helpful, and kind. I would come back just because of them.
Laurie Jones | ReservationGreat location
CATHERINE OULLINE GENTRY | Overall ExperienceStorage experience was great
TODD NAPIER | Overall ExperienceFriendly staff!
darleen maler | Overall ExperienceVery good people here. I would rent from them again in a heartbeat! Nice place.
Drake Miles Delaney | Overall ExperienceThank you!
JAMES CHAOLUNG LAI | Overall ExperienceThe site manager was always helpful and courteous. If we could not reach him and left a message, he would return the call. The storage building where we rented space was always clean
TAYLOR MORRISON OF TEXA, INC | Overall ExperienceThe manager Mauricio is always kind and friendly and let's you know if your late when the storage will go to auction and helps you keep your belongings instead of selling them away
Rudolph Salazar | Overall ExperienceVery dependable service over many years. Amazingly clean and well maintained.
RICHARD DAVIS | Overall Experience.
M Michelle Gardner | Overall ExperienceThe storage space was very good and air conditioned.
sam cooper | Overall ExperienceI love this location! The staff were patient and very helpful. They took the time to meet all our needs and answer any questions we had. When it was time to move out the process was quick and easy.
Mohammad Almahamid | Overall Experience