Customer Reviews for U-Haul Moving & Storage at Fall River at I-195

Rating:

5.0

Very friendly staff and very clean and organized and Tanisha the manager was always very helpful and polite will highly recommend this uhaul location to anyone I know looking for uhaul storage or moving and I will definitely use them in the future !

Rating:

5.0

The staff and management are outstanding at there job always polite and courteous and always work with u with a smile awesome location Lewiston st fall River mass sincerely.Henry Rogers

Rating:

5.0

La atención es muy buena y amable muy cordial 👌

Rating:

5.0

Customer service as always was excellent

Rating:

5.0

I had an excellent experience renting a truck and storage space at U-Haul, thanks to Tanisha's outstanding service. She was incredibly friendly, efficient, and went above and beyond to ensure I had everything I needed for a smooth move. Her attention to detail and willingness to help made the entire process stress-free, and I truly appreciated her professionalism. It was a pleasure working with her!

Rating:

5.0

Shauncy was very knowledgeable and handled the transaction very smoothly. Highly recommended.

Rating:

5.0

Nice

Rating:

5.0

Tanisha is fantastic !! She is very courteous, helpful and takes her job serious also has good staff working under her. I would recommend going to tanisha at uhaul at Fall River I-195 over any of the other uhauod around this area.

Rating:

5.0

Trailer return was quick and efficient. Staff was very friendly.

Rating:

5.0

nothing. I got great service yesterday at this UHaul. Thank you!

Rating:

5.0

Very secured place stuff is deff safe the staff are great to talk to fir help deff a good experience

Rating:

5.0

Really appreciate with your services!

Rating:

3.0

I didn’t got to use it, so I returned it, and Never got my return receipt

Rating:

5.0

I rented a tow dolly and it was making a lot of noise never had that issue before so I started checking the condition and the swivel deck plate that the car sits on was very loose. That told Dolly should go in for service before it goes out on the road again. I did mention it to the gentleman that was working. He came outside and looked at it and seen that it was flopping up and down. I had to keep pulling over every 40 miles to make sure that the straps stayed tight. Had to go very slow because it was bouncing the car all over due to the loose pins on a swivel plate. The actual plate is only supposed to go left to right when you are turning but even with the weight on the plate it was rocking backing for up to down continuously making the straps loose. If that pin was to break free somebody's going to have a serious issue because that's the plate that the car sits on top of. The guy that was running it he was very helpful and very polite. I would definitely go back to that location again to rent from him.

Rating:

5.0

The place and people were very professional they were very friendly and went out of their way to make sure my needs were met and got everything I needed in every way I would ebsalutly do business again in the future thank you I appreciate everything you've done for me

Rating:

5.0

Thank you again

Rating:

5.0

There was no washer fluid in the truck and it had snowed, so the road was salted and melted, which made the truck very had to see throught the wind shield.

Rating:

5.0

We dropped the equipment off after hours. We received an email receipt within a few hours.

Rating:

5.0

Answered all my questions and very friendly personnel.

Rating:

5.0

I think you did pretty much good thank you

Rating:

5.0

The workers were accomodating and pleasant. Great experience.

Rating:

5.0

The woman working was awesome! very friendly and very knowledgeable!

Rating:

3.0

I think I rented for two months one time I forgot to lock the door no one called me or no one said nothing when I went there the second day I told the staff I forgot to lock my unit thay said really no security people stole my two parfume were stolen office should no happy holidays everyone

Rating:

4.0

We left Uhaul on bad terms regarding monthly payments, and left a few Trashbags behind & little desk. I think the customer relationships with uhaul has some faults. The auto pay was on & off from March until October. We were sleeping in our car because we were homeless. If we rented a truck it was always parked with us. The female worker told me to only use 2 miles. The truck wasnt used so it came to 3 miles on return and she wanted that $2 for that 1 mile. We had another incident in October where the monthly installment was a few days late and the male co- worker charged me a $49.00 late fee. I was furious because the worker took the funds without my permission for the extra $49.00. Uhaul allows people to come in the gate to the building where you can smell the activity of smoking & storing/dealing Marijuana which made me more tired. The female worker accepted a few thousand in tools from my unit. She has 3 units filled with peoples unwanted property unpaid units. Previous to leaving we saw the female worker verbally attack a young lady with a cast and crutches. The woman walked away but not the uhaul female, she proceeded to belittle her and yell at her to go run to her daddy, ( not professional for a female manager), I have it all on video because i got bad vibes that someone could of been hurt. November came and I wasn't paying Uhaul .01 red cent. The workers knew our situation and we got paid 7 days prior to the due date. We were there every 1st week of the month because we couldn't afford a 20' ft move. The unit was emptied 10/29/3024, The female manager called me in November stating "she couldn't cut the lock" after I gave her permission. We ended up mailing the key because we live over 180 miles away. She wanted us to drive back down to remove Trashbags. I have photos of the cleaned unit and after all the late fees that accumulated; I am with my payments in full. We are both disabled and we couldn't afford more workers, we filled the 20' and I was so happy. Here is a better deal than lying. Use uhaul for storage, use auto pay if you are payed the same day every month before the due date then cancel auto pay as soon as you are ready. Also rent a 20' penske moving truck because it's unlimited miles local or out of state ( like we did). We paid for 2 day rental, filled tank, and returned the truck 65 miles from where I live now. Yes, I am very upset because the communication with billing. I think $231.00 for a 2 bedroom, plus all the late fees, because she was always too busy to do our payment before the 7th. Anyways we got a cleaning bill for over $289.00 for few Trashbags. I think she should of thrown out the trash and started renting out the unit, you lost money & I am broke. It was nice doing business with you but the piggybank is dry. We paid less than 500.00 compared to uhauls $3 a mile.

Rating:

5.0

Like I said above I did not get the woman's name. She was a young woman. She was very very nice, very very accommodating. The truck was perfect. Everything was perfect. That's the drop off. Went smooth and I will always recommend you how you guys are great. Thank you so much.

Rating:

5.0

Brenda is the best person ! Thanks a lot. Very helpful and informative.

Rating:

5.0

Very helpful and appreciated her knowledge

Rating:

5.0

Buen servicio y el personal muy amable gracias

Rating:

5.0

I rented the truck for friends and unfortunately they’ve had some hardships lately and we’re not able to return it in a timely manor. I appreciate the assistance that was provided in working it out. Thank you. Mike

Rating:

4.0

Having more equipment in every town

Rating:

5.0

Thanks u haul facility and staff for understanding my position and needs

Rating:

5.0

People very friendly, and the place is very clean

Rating:

5.0

Excelente

Rating:

5.0

Tanisha was ultimately great, answered every question I had with attentive behavior! Very helpful! While there I noticed how well this woman ran the show! I observed only for a few minutes while I did my walk around inspection! As a person of good work ethics! I believe she is an integral part of UHaul! And deserves an Admin to respectfully use her as an asset to your company! I hope you consider this statement because I've never met her before and was instantly impressed with the level of professionalism and grace for the few customers I was in the store with! Please let me know argchevy77@outlook.com I will give an amended statement of my encounter with I believe is your best employee!!

Rating:

5.0

The Staff on pick up and return of my van were friendly, knowledgeable and helpful.

Rating:

1.0

If a company has a business account and uses after hours pick up twice a month don't make them waste 30 to 40 minutes waiting on verification phone calls. You have a company card on file and a bill my through the business account just release the truck please don't waste our time.

Rating:

5.0

The rental was a new vehicle and clean. I fwlt safe driving it during my move.

Rating:

5.0

Fantastic experience!! Tanisha, the manager made the transition perfectly easy 👍👍

Rating:

5.0

I really can't say workers are polite professional,,, they always have to equipment I need I don't have any complaints or concerns

Rating:

5.0

It’s was fine and easy😎

Rating:

5.0

The associate that helps me at this location he was so nice so informative and he had a good sense of humor which I admire for his job and I would suggest using this location to anybody that asks me

Rating:

5.0

Great people that work there, especially the manager Tanisha Miranda!! Tanisha, help me solve all my concerns in the most professional way 👍👍

Rating:

5.0

It’s my favorite store

Rating:

5.0

Professional attendance

Rating:

5.0

None

Rating:

5.0

The woman at the front desk was excellent!!! She was very friendly,personable,and helpful. I highly recommend using this storage facility

Rating:

3.0

Lower your prices.

Rating:

5.0

The general manager was polite, courteous and very informative. She went beyond what I expected and made my rental less painful. This was the first time I have rented a UHaul and the experience was very efficient thanks to her.

Rating:

5.0

The truck and trailer were ready for me at my requested pick up time. Customer service was excellent. The website needs improvement. I was unable to edit my order to add an additional day. My original reservation was made via the phone. I was told the scheduled pick up time defaults to 1000AM. I called the Fall River site directly and they were able to reschedule my pickup time for 0700. I highly recommend calling the local site to sort out the details of your rental prior to pick up.

Rating:

5.0

Everything was smooth and easy, the experience could not have been better. Moving is always a pain in the butt, but the U-Haul part was easy.

Rating:

5.0

Great service everything u need very kind and curtious I would recommend this location to all my friends and family

Rating:

5.0

It was a very pleasant experience. I was in and in no time.

Rating:

5.0

App pickup was awful. Worst overall UHaul experience. 90° day, bright sun, I’m trying to read instructions on a phone, rough part of town and I’m having to get my wallet out, hold my phone and license, then wait a bunch for approval. Suddenly being asked for my passport and work details and moving location (which was a storage facility - no idea of address). And then I still had to go to the counter.

Rating:

5.0

Very accommodating, helpful and pleasant.

Rating:

5.0

Very friendly helpful service!

Rating:

5.0

Just so convenient and easy to use. Easy to add equipment and time to our move. All in all it turned out a lot smoother than I had planned and Tanisha Miranda was so helpful.

Rating:

5.0

Excellent customer service and extremely accommodating with changes to original rental agreement. Would highly recommend!

Rating:

5.0

Always got help with a smile when I needed it!

Rating:

5.0

Both staff members were efficient and quick with the paperwork. Both were friendly and knowledgable.

Rating:

5.0

Great service at this facility . Customer Service was one of the best that I ever had!! 2 thumbs up !!

Rating:

3.0

The rep was nice and tried to help

Rating:

5.0

Overall food experience

Rating:

1.0

My outside storage unit was like brand new, no rust, no leaks, no droppings, and no bugs. I don't think the units are old. The outside door to every unit outside is red like a toolbox red, no rust, no holes, no scratches with two locks. The employees are patient, polite, dressed to match each other. I hate asking if " do you work here " like other places. We were temporarily homeless March through May because of the rent hikes in the city. The owner of this uhaul is friendly, pumped full of energy, and accommodating, She has model units at the main check-in building. I think her name is Tanisha, and she showed me the models. Tanisha explained how many rooms I could fit in the unit I picked and prices. I don't know how they can afford a month free, but I am not complaining. I had another unit at a different location & name of business and it was awful. All the outdoor units had leaks in them, rodent droppings on top of my totes. I guess that place needs new roofs and some external evaluation. I threw away alot of my property except the bins & some tools. Long story short we paid more for paid movers, gasoline, and hotels than the units. We are still clients and hopefully in June or July we will have enough money to move out of state. It's not cheap moving when your on disability & it's overwhelming. We are going to try to move after memorial day, and the heat is finally here. I wish we could have slept in a unit, lol, cleaner than most hotels & probably more comfortable than sleeping in a car. Oh, the unit outside are well lit up, and gated. The gate is closed after business hrs but you can use you key card to get in & out. This location & employees are running like a car with an awesome tune-up. If you read this far then you must care about your property. This 10×25' unit showed us we had too much property. I think that's a plus ➕️ 🤔...we went from 3 units to one at 2 locations. I plan to donate more before we load the truck. My partner was a mechanic for over 30 yrs & I was a busy resteraunt/ baker working mom of 2, until I became disabled. I wouldn't wait to get a unit because everyone is moving and have nowhere to go, unless they have family & friends with room. Tanisha, Chauncey are my favorite employees to get helpful information from and I am sure the other workers are just as helpful under there boss...sorry can't remember everyone's name. Thank you Uhaul on Lewiston St. in Fall River, MA. Elaine & Bill from Walmart parking lot, its legal to sleep there and the lot is getting fuller so I need to move!!! I hate $ but sometimes you need it.

Rating:

5.0

Thank you for the help

Rating:

5.0

The employee that handled my transaction was such a pleasure, so incredibly kind and helpful!!!!!

Rating:

5.0

I've rented rooms a few times from multiple facilities and I would have to rate this specific Lewiston u-haul location at the top of the list. From the manager to the staff they helped make my uncomfortable transition into a wonderful experience. 5 stars and a smile thanks for everything.

Rating:

5.0

W

Rating:

5.0

I was renting at another location and I was not satisfied with the staff

Rating:

5.0

The representative was extremely professional and kind. She help me bring my boxes that I purchased to my car.

Rating:

1.0

Thank you for selling our properties that is worth more than $7000 for $10. God is watching you?

Rating:

5.0

Very friendly and helpful. I trust this location to store my possessions.

Rating:

5.0

Tanisha Miranda was very helpful, informative, patient, knowledgeable & caring. It was a pleasure waiting & meeting her.

Rating:

5.0

The staff was always very pleasant to work with and very helpful whenever I had a question or issue. I would absolutely recommend this UHaul location!

Rating:

5.0

Loved the fact that when I wasn’t so sure the size of the storage unit the manager was willing to show me an example and wat fits best with me and my situation price was affordable including insurance

Rating:

5.0

Carl did an amazing job helping me find what I needed

Rating:

5.0

The staff were very friendly and helpful. It was a pleasure doing business with them

Rating:

5.0

I am so grateful for UHaul storage. The convenience, the staff is way beyond. Thank you so very much👍🙂

Rating:

2.0

We payed for climate control and close to 1/2 of the items were moldy.

Rating:

5.0

I had a great experience in U-Haul . Very professional very helpful.

Rating:

2.0

Elevator always broken sucked

Rating:

5.0

Never had to use a storage place. So this was a great experience everyone so nice and helpful.

Rating:

5.0

Couldn't find where the unit was at first but overall everything was good.

Rating:

4.0

The prices are extremelyvhi

Rating:

1.0

Clean secure place ,Staff very polite and helpful , will recommend the place to any one

Rating:

5.0

The young man looked for alternatives to help me and he did!

Rating:

5.0

The place was nice and clean and the staff person who attended me and my boyfriend, was friendly and went over everything with us so we understood everything she was awesome . I’d recommend this place to anyone who is moving or evening just storing their things there !!

Rating:

4.0

I had an indoor unit in the second floor and the elevator was out of service far too frequently, resulting in having to carry large, heavy objects via the stairs.

Rating:

5.0

Great experience, staff and facility.A little pricey. Moved because I didn't need storage anymore. Thanks.

Rating:

5.0

Tanisha was always wonderful when dealing with her. Very helpful and pleasant. Never have any issues when renting units or trucks from that location. Would definitely recommend to anyone.

Rating:

4.0

Only difficulty experienced was the elevator being out of service for over a month (at least the times I tried to access my second floor unit to remove heavy objects). This unfortunately was the case more than once.

Rating:

5.0

Right down to my last day I had a great experience with U-Haul. The manager went well above and beyond to make sure of it highly recommend this location

Rating:

5.0

The fellow that helped me sign up for the unit and sign was extremely helpful

Rating:

5.0

Over all good experience.

Rating:

5.0

All the U-Hall staff at Fall River site were very friendly and helpful.

Rating:

3.0

You didn't have to raise the prices

Rating:

5.0

The facility was very good,excellent the only issue I could see was a mouse in the house.They had out traps but mouse was smart.Other than that excellent service and well kept facility.

Rating:

5.0

Tanisha in the office was very knowledgeable and helpful

Rating:

5.0

Saff was so awesome and friendly. I always go to this Uhaul cause of them. They treat you so well.Highly Recommend this Uhaul Thanks Girls!!!!! Lee Richardson

Rating:

5.0

Outstanding staff and the manager is EXCELLENT👍👍👍👍👍👍

Rating:

5.0

Very good

Rating:

5.0

Tanisha was amazing and very helpful. The store was clean and well stocked. My storage unit was clean and available.

Rating:

5.0

Tanisha was very kind and professional. She was very helpful with determining the right size unit that would work best for me. I was very pleased all the way around and would highly recommend this storage and rental facility in the future.

Rating:

5.0

The staff in Fall River where extremely helpful I would 100% recommend using the U-Haul storage facility in Fall River before going anywhere else 100% facts

Rating:

3.0

Not all but there is like 3 employees that always gives attitude every single time for no reason what so ever. I don’t even no why.

Rating:

5.0

I Love Taneisha very good manager - caterina tavares

Rating:

1.0

A lot of my personal belongings were destroyed due to lack of security and security cameras. Access into every unit can be accomplished by going right over the top of the wall of the security units. This makes the unit absolutely unsecure. The general manager when confronted with the damage to my property was very dismissing of my complaints. Offered nothing in return to rectify the problem. I would not recommend this location to anyone! Drug deals were being conducted at the storage units as well as me witnessing a break into the storage unit across from mine. I have used U-Haul Storage many times in the past and have had no problem with security or damaged property. That being said the Fall River facility is the most unsecure unsafe and unsanitary location that I have ever been to. I will not use the Fall River U-Haul storage facility again. Most of the staff on site are under staffed and not capable of dealing with the amount of volume of drug trafficking and break-ins and destruction of personal properties. Most of the staff on site were extremely helpful and tried to do their very best to be accommodating when issues arose. The manager Karen was extremely helpful very pleasant to talk to and did her very best to try to correct the issue with my particular unit. That being said the general manager of the facility should be removed of his position. It was extremely rude extremely belligerent and offered no resolution to an obvious ongoing problem. That being said I will end my comments here. Sincerely Jason Rodriguez unsatisfied customer.

Rating:

5.0

Staff was great

Rating:

5.0

Excellent customer service

Rating:

2.0

I had an agreement with John back in August that I had abandoned my unit and there would be no additional charges to myself and replied to every email sent . Noting the above .

Rating:

5.0

None

Rating:

5.0

Great road side assistance , great customer service . Easy to use

Rating:

5.0

Todo bien

Rating:

2.0

Prices for storage were outrageously high I paied $212 for a 10×15 couldn't even fit a compact car in the unit and for $212 I didn't even get 24 hour access I had to pay extra had to pay endra for a key fob because the card never worked most of the time now I pay $160 for a 10×20 with cameras gated and 24 hour access

Rating:

5.0

The staff was amazing helping me figure out a storage unit that is suitable for my work stuff I will do my business with this self storage for here on out

Rating:

4.0

It would be nice to have carts available for moving in to interior, climate-controlled units. Also, need more keypad accessible doors.

Rating:

5.0

Your employee Tanisha went above and beyond with helping me with my unit I was very nervous about the whole process but her explanation and confidence put my mind at ease I’m so thankful for her knowledge and assistance

Rating:

5.0

Staff is incredibly helpful and pleasant.

Rating:

1.0

Only complaint I got is that there not enough cameras they should have cameras in the front entrance where the gate opens so they can catch every cars license plate when they enter because I’ve heard of a few people getting there stuff stolen and they can’t do nothing about it because no one was caught on cameras I think they can do better protecting there costumers stuff

Rating:

1.0

Had a reservation for a storage unit. When I got there I was told it didn't exist even after I showed confirmation number.....never use U-Haul...EVER!!

Rating:

1.0

I have been with haul for 3 yrs an never missed a payment when they went up on the storage amount never complained when I moved out you would think they would have the decency to prorate I wasn’t expecting all the amount back it was a wk an a day into the month but be kind an say yes we can do something instead the manger said no I haul don’t do that so no I will not recommend anyone to use the one on Lewiston st

Rating:

5.0

John Heywood went above and beyond to help us when we rented a UBOX and a list of errors transpired. It was delivered to the wrong facility on the wrong date. John was not familiar with UBOXES but searched until that problem was solved. Again, there was a problem with the destination and John made sure that the right people were contacted to rectify the situation. Each time assuring us that it would be taken care of which relieved us of worry. John exemplifies quality customer service. UHAUL should be proud to have him as a team member,

Rating:

5.0

Costumers service it’s the best John,Trisha and Greg are awesome They work hard to make my needs trucks are very clean storage very clean very polite very respectful I’m nothing but good for them

Rating:

3.0

for the first few months of my storage time the elevator was not in operation. i had to wait til it was back up and running before emptying my unit fully. i had emptied some things but had to wait for the bulk of it to be moved out due to elevator being shut down. i did show up last weekend to move stuff out but the gate would not open as the key pad would not function.

Rating:

5.0

John Haywood hands down best thing to happen to 081

Rating:

5.0

Fast Friendly great customer service

Rating:

5.0

John and Tenisha are very helpful and extremely kind. I appreciate their customer service as well as their assistance!

Rating:

5.0

Very nicest spot

Rating:

2.0

Could never contact local office by phone , storage was ended by William Rice on 03/25/2022 . And I continue to receive bills for this unit

Rating:

5.0

The gentleman that help me was very pleasant and helpful..

Rating:

5.0

I have to say the girl that waited on me did everything she could to help me get a storage unit and fulfill my needs for a storage unit very good experience Very polite and knowledgeable I really appreciated her help!

Rating:

3.0

Rates was to expensive for me thank you.

Rating:

2.0

We rented from U-Haul for approximately 10 months we went there at least once a month and every time we went there the elevator was broken. We would call and it took a long time to get someone down sometimes to fix it. It was a big inconvenience as far as trying to remove stuff from our unit because we had to carry everything by hand. I would never rent from here again.

Rating:

4.0

Have never had any problems or issues. Staff has always been friendly and helpful.

Rating:

3.0

Elevator was always not working

Rating:

5.0

Great storage facility and great people that work there I would recommend that place to anybody.

Rating:

5.0

I would like to compliment the young man that helped us set up our storage unit and helped us upgrade from the original one that we had reserved and showed is the model units to give is a better idea of the space ,he was really helpful

Rating:

5.0

excellent service, worth the extra money to have my belonging in a clean and safe place. Originally had a reservation with Public storage, but when I went to the place it was dirty and it had holds in the roof. Also, it was not is a safe neighbor and I was worried.

Rating:

5.0

The staff were very pleasant to work with and helping me figure out what I needed.

Rating:

3.0

Need more parking . You are not able to park your vehicle in the storage lot . They need to buy part of the parking lot across the street from the office , for customer parking, instead of having to park on the side streets.

Rating:

2.0

Honestly the worst unit I have ever had due to one big headache I am sure the staff is aware of, the elevator. Besides that staff was helpful and polite only other concern I had was people walking in the faculty when I swiped my card that appeared homeless. I been homeless so nothing against that but for security I believe they should check in as well. The elevator is the biggest headache there though

Rating:

3.0

Price kept going up

Rating:

3.0

I attempted 3 times to complete the online move in but I got an error all 3 times. Then, when I tried to do the process through the store itself I couldn't get hold of anyone. I was transferred to a representative somewhere that was very nice but couldn't help. We had to stop and pull over on our way Just to get this done which delayed us and almost costing us 100s of dollars.

Rating:

1.0

The security devices broke and we're never fixed but they still kept raising my rates.

Rating:

3.0

Had mice in unit requested. Threw 3/4 of belongings away requested last mont refund was out two weeks before end date and management refused b said my responsibility to bait traps

Rating:

5.0

I have still NOT received a confirmation email that I have terminated my tenancy and my credit card will not longer be billed. Please get that to me William Carnes

Rating:

5.0

The customer representative at the front desk was very knowledgeable and friendly.

Rating:

4.0

Uhaul as a whole they are a bit above average but where I went to rent a unit it was very poor, I have been there quite a few times with a friend of mine and seems that there is always an issue at that facility, my experience I was at the facility for the opening time at 7:00am due to the online check out wasn’t happening even tho I did it three times, I got there before 7 and the doors weren’t open and ready to take anyone until 7:30, no big deal things happen we’re all late every now and then, the person at the desk went to do my reservation and the final step she gave me my license and a written down number to uhaul and said idk why but I can’t make it past the end here’s the number to call, ok no problem, got in my car called the number mine u at this point it’s 8am, I was on hold for ten minutes, not to bad, the woman on the phone was nice and helpful, she resolved the issue with the computers that day quickly and sent me on my way, I make it to the unit, opened it, and realized I had made a huge mistake and ordered a unit way to small for my stuff, now the unit was paid for the lock wasn’t even used but I realized that was my mess up and didn’t expect uhaul yo accommodate me for my mistake but seeing how I really needed something at that moment and something larger I took the chance of asking the person at the front desk if for any chance I would be able to hand in those keys and pay the difference for the next size up, she couldn’t do the transaction I was told it was above her pay grade and that her manager would be there later on in the day but told me if it was something I needed ASAP to call that number she had given me once again, I sat outside called the number was on hold for 30 minutes for the rep to tell me that there is absolutely nothing she could do that the only thing she would be able to do was put a reservation on the upgraded unit but still have my original unit active so pretty much sat outside of uhaul for 30 minutes for some one to tell me pretty much that’s I wasted my time calling, I left at this point already frustrated over 2 hours of my day was gone but bit the bullet because again my fault. Early after noon I called the location to see if the manager was there I was placed on hold for 20 minutes until I couldn’t take it anymore and hung up, called them back and the person that put me on hold had redirected me to the uhaul 1800number once again lol finally after holding again for a while I told the person on the line what was happening (at this time I didn’t know I was redirected) and the lady tells me that she can’t cancel it must be don’t at that location and if I wanted she could transfer the call there that’s when I questioned why it wasn’t a direct call earlier, she transferred the call and what do you know on hold once again. Couple hours went by after I hung up during the hold out of frustration and this time I took a different approach and did the live chat on the website, I believe the contacts name was amber and she was extremely quick extremely helpful, very professional told me she would email the GM, send me a copy of the conversation and send me the gm email just in case. Not very long after that call the GM had reached out to me and was very proper and professional, didn’t ask me what happened who messed up didn’t ask for details which I respected because even tho I had a aweful experience I wouldn’t want someone to lose their job because of it so I liked that and he gave issued a refund, still waiting on the refund but that’s to be expected

Rating:

5.0

Fantastic customer service. Very knowledgeable about my needs, even put a smile on my face during some hard times. That man needs more $$!!

Rating:

5.0

Nicky Baby is absolutely sweet as he can be , most understanding will big to listen and get what you need ! He knows he’s Stuff ! Great great customer service 💜

Rating:

5.0

The young man that helped us was outstanding! Very helpful and knowledgeable. Made renting a storage unit super easy and simple! I love how the storage unit comes with its own lock and it was very clean inside.

Rating:

5.0

Professional and friendly customers service. Give me all the info I needed

Rating:

5.0

Only had the unit for a short time but always communicated with friendly, helpful, staff. The storage area was well maintained and clean. My temperature controlled unit was always kept at a comfortable temperature where I did not have to worry about the state of my belongings. Would definitely recommend.

Rating:

5.0

They were very friendly

Rating:

5.0

To the young man who helped me find just the right unit... Ur awesome thanks! Great location and just what i needed for my price. very happy customer thanks again man!

Rating:

5.0

Fast, easy, convenient..

Rating:

3.0

All of the employees were very kind when I originally rented the unit. When I returned to pay off my balance and terminate my rental agreement I had to stand out in the rain for over 20 minutes because even though the office was supposed to be open the doors were locked. There was a sign on the door that said: "Out in Storage, Be Back Soon". I called the contact number that comes up when you google that location but that routed me to a call center who then had to "send a message" to the office I was outside of to tell them someone was waiting. Finally, the employee came out of the bathroom ( he was not "out back in storage) and I was able to pay off my bill.

Rating:

4.0

I emptied out my unit on the 12th of the month and I didn’t get any money back for the remainder of the month, so I’m very upset about that.

Rating:

5.0

professional staff accomommadating. easy transition. thanks.

Rating:

5.0

No comment

Rating:

5.0

Nick was the greatest. I needed a unit on short notice and he came through for me and got me the size I was looking for. The other guy working the counter is also great (so sorry I can’t remember your name). Whenever I ordered boxes he’d carry them to the car for me. He was so nice for doing that. Me and my family we’re moving to a new home after 16years at our current home and to say moving is stressful is an understatement. But working with UHaul for our storage unit and truck took away a big part of our stress. We had to be out of our home and into the new one in such a short time period. The only way it would work is if we had a storage unit to put our things for a while. Thank you!

Rating:

5.0

Very please thank you very much

Rating:

5.0

Sus instalaciones son muy buenas pero deben mejorar los precios un poco no estaría malí tendrían y tendrían más volumen de rentamieto

Rating:

2.0

My boxes and mattress were all wet and full of rat dropping

Rating:

5.0

the young man who helped me was very good at his job.

Rating:

1.0

Elevator barely ever worked. Which for somebody with a hip replacement I had to move furniture out of the facility down 2 flight to stairs. My card barely ever worked sometimes to get into the building. More than anything though it was the elevator that was always inoperable. For the amount of money that I spent there it's completely unacceptable. I at times would call to make sure that the elevator was working but on the day that I had to move everything out it was not working as with a lot of other times I went by there. Nick was a great help and honestly would call me when the elevator was up and running so that I would be able to go there and get stuff out.

Rating:

5.0

Monica Martins the on site manager as i know her always provides EXCELLENT customer service. Mark Harrison 508-441-9779

Rating:

5.0

The Manager was sweet and they took care of the storage units well they were maintained very well.

Rating:

5.0

We will definitely like to go back next spring

Rating:

1.0

My bike got ruin bye mice’s are my wires and was there for ten years and your storage kept on raises storage fee

Rating:

5.0

The manager was incredibly sweet, extraordinarily helpful, and very professional. It was a wonderful experience.

Rating:

5.0

Everyone there were really nice courteous and professional...hire more like this crew...I'm serious.

Rating:

2.0

IMain outside access gate broken numerous times. Issue with accessing outside door numerous times. Pass card wouldn't open the door. On last day there was a back up of 3 members trying to access. Unsafe area with people congregating outside there units. Called office for information and person in office started swearing and yelling about having to eat and this f...king job sucks he wasn't f....ing going to keep doing this and he was f......ing going to quit. I was shocked and person that had answered the phone was trying to calm the other down and kind of apologized but not too sincerely. That was enough for me. When checking out 9 days before my monthly end date I expected a partial refund. When asked the clerk told me he didn't think so because it was close. I had 9 more days that I had paid for. My billing was on the 10th of the month and I left the 1st.. I said then I'll take my unit back if I have to pay until the 10th. He told me that would be a $50 charge to do that. I was extremely angry and as I was leaving I did say very loudly that UHAUL was the worst and I'd tell people that. I think this place was undergoing management/ help change. I haven't seen the 40ish man who was there before in a while.

Rating:

5.0

Muy buena y los empleados muy eficientes

Rating:

5.0

Monica and her stag went above and beyond to help and accommodate me... thank you really doesn’t express how grateful I am for the entire experience 💖

Rating:

4.0

Several issues at the start but staff very helpful and issues resolved.

Rating:

5.0

Monica and her staff were amazing .. they went above and beyond to make the experience the best I have ever had with U-Haul !!!! Thank you so very much for all the help and love it was a priceless moment for me 💖

Rating:

5.0

The lady at the counter was very polite and made sure i was very satisfied and made me feel comfortable and happy after i left

Rating:

5.0

MONICA MARTINS IS A GREAT HELP ,KNOW HER WORK WELL AND DID A GREAT CUSTOMER SERVICE .

Rating:

4.0

A little concerned that the associates were not wearing masks. She put hers on at end of completing the paperwork but the other male employee didn't wear one at all. Just saying I feel they should be wearing a mask at all times when customers enter the office. Plus they can spread it to the merchandise that the customers touch. The male employee was working on rearranging the merchandise on shelves.

Rating:

4.0

Nice place except having to wait for people to move from blocking the entrance. Having to get out of my truck and go inside to ask them to move. Either employees of you or customers being ignorant. No signs saying don’t block entrance. Some times I waited over 10 min.