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ERIC LCustomer Reviews for U-Haul Moving & Storage at Florida Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
While the Florida Blvd location was excellent, I did have an issue with U-Haul at the Airline location in Baton Rouge. My reservation was initially made at the Airline location. When I arrived to pick up the trailer, the trailer lights were inoperable due to a cut wire. While it seemed like it should be an easy fix, they did not have personnel on-site that day capable of making the repair. Additionally, I had included furniture pads to my reservation, but they had none at this facility. In order to get me a working trailer, I was referred to the Florida Blvd location, which added another 45 minutes round-trip. But the Florida Blvd location had much better inventory, and excellent customer service.
Edward JThe guy putting the trailer on my car Mr Gus was so great and friendly! He helped me with my wires and saved me a lot of money by helping! Thank you! Just wanted to send him som positive recommendation! Friendly even at 7:30 in the morning!
Nicole HVery clean, very helpful, and the service was excellent.
MARK QAssociate was so patient and understanding during our transaction even though the computer system was not cooperating
arcia cI do not know what you can do to improve. The people were the some of the most courteous people I had to deal with in a long time. They had everything in order when I got there. Most certainly come back if services are needed.
BOBBY GEverything was good
MARCUS AThe inside of the trailer was dirty. I had to sweep it and then blow it to get the dust out. The man that helped me hook up the trailer didn’t hold the electrical connection on my truck and broke it. He had to use a tie wrap to hold it up until I get it fixed. The inside saleswoman was very nice and even gave me an extra day.
George NMy opinion everything was very satisfying customer service cleanness of the office restroom and vehicle nice comfortable atmosphere
NANCY MI’m sorry but I don’t think I would recommend only because a lot of my stuff was molded and some did not work but my stuff been in their for a year and I really did not know what to expect. Hopefully the money I put in for extra insurance would surface what I lost
shannon r | Overall ExperienceEverything was did fast and efficiently
GILBERT HCheck equipment before consumer leaves site
SEDRICK BKevin was very helpful and knowledgeable Truck was clean and no issues Rental site was well maintained and very organized
Thomas SBest customer service!!!
LEROY ABoth the manager checking me in and the outdoor hook-up fellow were very personable and a pleasure to chat with.
WILLIAM Gthe guy that’s help me was very friend and helpful and and moved very quickly
DOMINIQUE CGreat
LEMAN EThe Baton Rouge location was great and helpful.
Trenidy DThe service was great. The u-haul truck does need some servicing. The transmission seem to be slipping and a/c does not blow cold air. Other than that, use of the truck was very helpful.
LEOLA EI need a 26' truck that would have enough clearance inside (> 8') to accommodate a grandfather clock. U-Haul was the only company in my area that had a truck available on the day I needed it. The truck was also big enough to fit all the items that needed to be moved that day. I was able to return the truck before the location closed. Thank you for having a 26' truck available.
Gina TI really appreciate the staff being patient with my circumstances and also helping me through other setbacks in a hospitable manor.
Keeshawn H | First ImpressionsActual drop off location was in Alexandria, VA more specifically 5716 Telegraph Rd Alexandria, VA 22303 United States The lot was in terrible condition. It just looked like people used it to discard any unwanted items and trash after they were finished with their U-Hauls. The layout of the lot made it very difficult to drop off the trailer without obstructing other trailers and box trucks. I actually had to move two other trailers to make space for mine. I cannot emphasize how terrible my overall experience with my move was because I decided to use U-Haul and not Penske. Lesson learned and will be fought amongst my peers in the military who often need the services this company provides. I would rather poop in my hands and clap rather than using another U-Haul again. My apologies to whoever has to deal with this review.
AARON BNothing
Tamara GGhin
RAYONTRE Cvery satisfied from beginning to end!
NATHAN SThe computer systems were down. But they did a great job. They were very, very helpful and handled the situation very well.
Abe SLocation okay. Problem with U-Haul is…..wait for it….i passed 14,000 U-Haul locations to get to this one. Why? Why? Why? Please contact me with a legitimate explanation. Please, I’m getting old over here.
PHILLIP SEven the guy that helped me check the truck in thought we had the stuff in the back, I had to tell him it was already there. You have all the pictures
Kenya DThe young man who helped us both days was awesome. Super friendly, helpful. Made the whole interaction A+++
Patrick FVery disappointed on mileage rule. Although 89 cents a mile is fair the minimum charge of $32 was not. So that made the charge of $29.99 end up being over $70.
PAUL MI always have a great experience here. I've used this uhaul location for years.
MICHELLE TVery professional and curiosity
ALVIN MNo improvement needed. Great service!!!!!!!
CHRISTOPHER DNothing to do. Everything is always on point with a short wait time. I always recommend my family and friends to your location only. Thank you, Susan Thomas Williams
SUSAN TCustomer service is Awesome the entire management and staff are very professional!
ROLAND HCustomer service was above the bar! Thanks for always being so easy to do business with!
LAUREN PThis guy went above and beyond to help me accomplish my mission.
NYEISHAKEYAIRA TExcellent. I will definitely be recommending this location to everyone I know who needs a Uhaul. The best customer service!
LAUREN LThe employees are great to work with! I will always use this location if I need a u-haul.
Jeannie LGreat service! I've used this exact location many times and they are the BEST.
CHRISTOPHER DThe 15ft we had ,had to much play in the wheel,but other than we would say y'all Five Star!!!!
Judy KI was not satisfied with the cleanliness of the truck. The bed of the truck had wet paper and some object. The rear of truck near license plate had glass and dirt on it. The loading ramp needed to be swept. The tow/ haul light located on the dashboard stayed on. The customer service was good.. TB
Tongia BI did a late night drop off and didn't meet staff. For the prices I was charged and didn't deal with staff I should have had a discount
John BEveryone was friendly, professional and knowledgeable.
YOLANDE CThe General Manager at this location (Florida Blvd.) location was better than superb! I lost my Mother and needed to get Flowers to another location. He made it one of the most pleasant transactions I’ve ever experienced. He is a God sent jewel. I believe his name is Mr. Keith. I know for sure that he is the GM. Thank you again for everything!
LEVEDA PEverything was perfect
SHOLANDA JThe Staff were amazing and the transaction was fair and smooth! The Best Uhaul Company in Town is it’s contact name in my phone 🤗✨
SHIEDA PThe young man I sign my contract with was phenomenal excellent customer service
ALISHA MThe 2 men who checked us in were very nice and helped us parking the truck and trailer.
Michelle HThank you 😊
Katherine WWay to much for the small room
Damion W | Overall ExperienceThe Florida Ave location is promoted as climate controlled but it really should not be. The humidity in Baton Rouge is extreme and constant. If I would have had to store my stuff longer I would have moved it to another facility. There is no 24 hours access which was frustrating.
JAY B | Overall ExperienceThe location is in a run down facility and the neighborhood is rough. The "climate control" is not really climate control. The unit I reserved was not available. I was given a smaller unit. Staff were helpful as much as they could but the overall experience was disappointing.
JAY B | First ImpressionsFemale employee needs to be more friendly and courteous to customers. She was rude!
Vera D | First ImpressionsBeen quick a few U Haul.. but this was best !! Outside and inside employees when out there way to help us in all heat offerings water to all customers
Thelma C | First ImpressionsWhenever I go, I have to ask someone to allow me to access my storage. I had to wait on them one time they never showed up. No lightning in the storage and is extremely hot.
Mary L | Overall ExperienceWish there was 24 hrs access. Not everyone work hours are the same
Shanice W | Overall ExperienceThe 10 by 10 storage I got was very roomy thanks
Eric J | First ImpressionsDid not have a utility dolly when we paid for it. Did not have a lower level storage unit when we made our order. They moved us upstairs and the location in baton rouge wasn't the friendliest .
Stan H | First ImpressionsI utilized (2) 7' × 26' storage space , one for 11months and the second one for 8 months. Everything was still in track from day one, down to a half a load wheat bread sealed in a bread storage container still good (no mold) after being in storage for 8 months, however we didn't eat it because of safety precautions. No roaches or rats debribs!!! Very please how well kept my belongings are. Thanks Mr Kevin and staff at 13151 Florida Blvd Baton Rouge, La
HELEN H | Overall ExperienceThey are caring and very helpful I will tell others about them.
sharon b | Overall ExperienceDidn’t allow 24 hour access to storage, which is inconvenient, also had only 1 gate in operation! The gate that was more convenient is un-operatable
Jas S | Overall ExperienceGreat job
tewanda r | Overall ExperienceMr Kevin Nd Staff are Great never had a problem 100
Colette M | Overall ExperienceMr Kevin Been nice Since I moved in a storage unit 💙💙
Colette M | First ImpressionsI left all of my items because there was mold on EVERYTHING and nobody has any idea where it came from. When I brought my items to this establishment they were NOT molded and they also weren’t exposed to mold.
Jada S | Overall ExperienceI felt with horrible service and im being charged twice as much then I should be. I've never had a problem with this before and nobody wants to refund my money. I put the gas back where it was when I got I it, I left the truck in the same condition I recurrences it, I returned the dolly also, and I even returned the truck hours earlier then when it was due. When I returned it all the guy did was take the key and said that was it I could leave.
brandie r | Overall ExperienceWow..This was one of the most pleasant experiences i have ever had with any rental company. The whole staff from the top down were real to life people. They are the best at thier jobs and should pat themselves on thier backs for a job very well done. My wife and i escaped from the wrath of Hurricanes Laura and Delta in SW la . to a new beging in Baton Rouge. And the UHaul team made our move like it was made for the movies. JUST AWESOME. FROM START TO FINISH WE HAD THE VERY VERY BEST. PERIOD.
ruth w | Overall ExperienceExpensive for conditions.
Sabrina W | Overall ExperienceSeveral of the employees i remember from 10 years ago when i moved away. This says much about the work environment
MICHAEL B | First ImpressionsOwner was extremely helpful, and so was everybody else that work there nothing but smiling faces and cool vibes🥰
Lakeisha S | First ImpressionsEverything was good until we got to the counter. The white lady had a nasty attitude with several customers the day before(Sat 9/12) and I got the rudeness once I turned the equipment back in. I also asked her, was it anyone else I could talk to and thats when she said, she was tired and apparently didn't want to be there.
Annie T | First ImpressionsThe service was great and I had no problems.
Donnell J | Overall ExperienceExcellent Service
Helen H | Overall ExperienceI would like to thank you so much traveling to state to state it were great no problems at all and when I went to get my storage even better all the employees are the best keep up the good work
Vidal T | First ImpressionsThe staff was friendly and very helpful.
Donnell J | First Impressionseverything was great, no complaints
William L | First ImpressionsThe customer service was always outstanding and very courteous
PHAON D | Overall ExperienceAwesome manager!
Jeffery B | First ImpressionsThe advertised 11x14 room should NEVER be rented as storage space, the steep flight of stairs are very unsafe.
Diane H | Overall ExperienceThe staff was on top of their game ! I was very pleased w/Heidi who went out of her way to make sure my U boxes were delivered to this location & Kevin very helpful with the end process as well ;-)
Brigitte K | Overall ExperienceVery efficient and great customer service.
shavon n | Overall ExperienceGreat !
JAMES R | Overall ExperienceGreat
JAMES R | Overall ExperienceTkanks
DENNIS M | Overall ExperienceThey sold my phone number to some other companies and now I'm being bombarded with sells calls over my phone along with text messages doing the same.
Matthias S | Overall ExperienceMy storage unit was inside climate controlled and I felt should have been better which is why I chose more expensive unit. My belongings had ants and after unpacking found mice chewed clothes!
Christina C | Overall Experience