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Terica L | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Fulton Industrial Gateway and I-20
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pretty spiffy for a storage unit place
John K | First ImpressionsThe General Manager is very friendly and personable, which I appreciated. However, some of the other staff could improve in terms of customer service. The facility itself is clean and well-lit—no complaints there. That said, communication around repairs and access could be better. After staff leave at 7 p.m., you're limited to using a small side door that's not ideal for moving larger items. Most of my moving happened on weekends, but I had hoped to do more during the week—it just wasn’t practical due to that door. If there were alternative access options, they weren’t clearly explained to me. My only reason for moving was cost as it wasn’t feasible long term at the rate I was paying and the expected increases. There is no contract option to lock in your rate, just month to month.
Kimberly T | Overall ExperienceGreat services from everyone I encountered with!
Danielle M | Overall ExperienceAlways polite and helpful and very understanding.
LOURDES J | Overall ExperienceGreat customer service
EARL DEnsure the rails on the auto transport trailer are fully secured
Kaelin LGave me a wrong equipment and refused to swap. They ended up taking my money without any equipment. Scammers!
UGOCHUKWU MDid not have access later in the evening and certain times on the weekend.
Gwendolyn H | Overall ExperienceKeep up the good work!!
CHARLES HBy far the best customer service of any local u haul dealer
ROBERT DFantastic customer service. Very friendly staff and the cleanest Uhaul location I have ever visited. Very organized!
SHAURONNE BOur movers were ordered through Uhaul and super delayed. They were kind but kept us waiting for 5 hours. When I called Uhaul said they couldn’t help me even though I ordered the movers through Uhaul. If y’all partner with them, you need to take responsibility for them too.
Kristen GGreat job
DAVID CMs Jada Pearson was the best she helped with everything.
Lashun L | First ImpressionsGreat service great employees a knowledgeable and gracious I will come back when needed
SHEDRICK TMs Danyell the managers was wonderful everyone was the greatest service At this location very clean they so respected to a Senior Citizen I will tell the world about this location
donetta w | Overall ExperienceMs McFarland was very nice and helpful!
MAKELA V | Overall ExperienceEverybody was very helpful and professional a very special "KUDOS" to Ms. McFarland and all the drivers who delivered my empty box to load and pick up for storage and the drivers that delivered my box back to unload and pick up the empty!
Jeffrey FWill come back if I gave too
JACQUELINE F | Overall ExperienceVery Professional setting
DONALD VI dropped the truck off late at night. I really like how this place felt very safe. It's not located in a great part of town but when I pulled in it was super well lighted, there was plenty of room, The trucks go right in front of the building. It could not have been a better location.
William HThe workers there had a nasty attitude
Vanessa HDanielle is very very friendly and nice, I like her personally, she is great.
BOLONG S | First ImpressionsPrices are too high compared to others.
Havel W | Overall ExperienceThe staff was amazing especially since the system was down all day. They maintained their professionalism, patience and kindness the entire day. Kudos!!!
waquita aSystem was down, also filled the truck back to where it was and the guy said it was a sliver difference less than a gallon off and was $8.95 , probably the last time I’ll ever use U-Haul again , back to Penske my compnay will use
Nicholas BEmployees need training in customer service.
JONATHAN MI loved everybody that was in the good job lady
Kenesha C | Overall Experience10 out of 10 would RECOMMEND!! And that's on Mary had a little lamb!
SHEALIN TI had an appointment to move in on Monday the 24th. I was I showed up on Sunday the 23rd. I was told that I could not move in on the 23rd because my unit was not inspected or cleaned. I informed the lady at the desk that we can take a look at it now I will take it as is. I’ll clean it out. She was rude. Said no come back on Monday which I did.
Andrew B | First ImpressionsDanielle was super nice
VERONICA KGreat service and friendly
KWASI ANothing, it was good for me.
DAQUAN BGreat staff and great storage unit
ARY B | Overall ExperienceMake sure the information upon rental is correct.
NATASHA OI was charged a $15 cleaning fee for dirt off of my boots in the trailer
ROBERT AThe agent had me waiting 20 minutes just to get through the process. I showed up early and was still delayed.
RYAN WNot understanding why I was charged for a full month rental. Feb 28 withdrawal and now I closed out March 8th I would think it would be prorated.
kenneth g | Overall ExperienceExcellent service as usual.
William RThank you
ANGELA B | Overall ExperienceTons of boxes left in the uhaul when we picked it up. Atleast 20 boxes 2x2x4 full of plastic lids... going to have to have someone come to our home to take them to dumpster.
JUSTIN RThe customer service A1. The manager was very nice. I was glad the guy that works there was off. He is mean and rude.
TERRI PFirst of everything when I was pick-up the truck it was empty no gas, and they told me bring it with 1/4 tank of gas, for me it's unrespectful. I need to full the truck tank where I paid $111.35 and the next fill up in total I spent $235 dollars in gas.
Gloria RCustomer service And make sure you have a vehicle.
JOE CThe only thing I didn’t like was the sliding door was open without putting my code in so not secure… and then when I needed the door to work on another occasion it was locked and I couldn’t use it and no one would answer the phone to help me… but this wasn’t consistent so overall it was a good experience
Rhonda H | Overall Experiencenot a thing
ASHUNTIA FWork on Wait time in line.
Satira HMs Daniella is the Absolute Best….. Thanks
AMANDA PDear U-Haul Management, U-Haul Moving & Storage at Fulton Industrial Gateway and I-20 I hope this message finds you well. I am writing to express my concerns regarding the annual price increases for my storage unit at your facility. Over the past three years, the rent has increased by $10.00 each year, yet there have been no additional services or improvements provided to justify these increases. As a loyal customer who has consistently paid on time, I believe it is reasonable to expect some form of recognition or discount for my continued patronage. Offering a military or loyalty customer discount would be a great way to show appreciation for customers like myself who have remained faithful to your services. Additionally, I have noticed that the building has not undergone any significant changes or improvements, and it is often difficult to find carts on the ground level floor. This lack of accessibility further diminishes the value of the increased rent. I kindly request that you consider implementing a discount program for long-term and military customers, as well as addressing the availability of carts and other amenities. Your attention to these matters would greatly enhance the customer experience and demonstrate U-Haul's commitment to customer satisfaction. Thank you for your time and consideration. I look forward to your response. Sincerely, Michael A. Fletcher
Michael F | Overall ExperienceYour Asst. Manager, Ms. Jada, was fantastic at offering services that the company provided and with getting everything taken care of in a timely fashion. She was fantastic.
Audra W | First ImpressionsAwesome service
ERIC AThank you for your services
pamela t | Overall Experiencestaff very helpful and knowledgeable and efficient
CHARLES MStaff was very rude. To busy talking to each other than helping. Wouldn’t even check the trailer back in while I was there. Told me he would later and email a receipt
CHRISTOPHER BDaniella and her staff are all so amazing at helping to meet any moving needs. If I ever need to move in the future, I will definitely be using them again. Keep up the great work!
Nasha S | Overall ExperienceFriendly knowledgeable staff. Made moving in to my storage facility so easy.
Ann T | First ImpressionsGreat service..
SAMUEL CGreat customer service in a way they kinda made my day
JARVISON AMs. Jaida and her staff were friendly, informative, and amazing. I never had any problems with accessing the facility during and after business hours. The facility was air conditioned and very clean. The price of the unit change every six months or so causing the unit to be pretty expensive by the time I closed my account and moved out.
MELISSA S | Overall ExperienceThe AGM is simply amazing. She went above and beyond to make the check in process smooth!
ANTOINE A | First ImpressionsNothing the staff was friendly and the service was fast and easy
VERONICA KThere wasn’t any gas in the truck. I was told it had 1/4 of a tank. It took 28 gallons to fill it up, it I hadn’t noticed I could have run out.
CATHY CThe truck smelt like cigarette smoke and it was hard to stop with the brakes. The storage units I been renting is smaller and more expensive than other storage units in the area which is unfair
Afi RUHaul has deeply earned support and business having top level management and service employees has made U haul being a leader who looks to the needs and concerns of all the clients it's renders life safing services . I am very pleased to be apart of The UHaul foundation now and Tomorrow.
Sharon H | Overall ExperienceNothing can be done
ANDERSON ETo start, fantastic staff all around, talking with people in Georgia, Arizona, and Alaska to make this move. The only thing I would suggest. When getting a quote from point A to point B. Have all charges included. The Pod was quoted to take close to two months to arrive to the new location. I paid in full, and a month later I was charged again for another month rental on the pod. I was not expecting that.
Robert FOutstanding Customer to the team!!! Thank you
ERIK WThe truck had issues with the roll-up door. Once the truck had been driven, the resulting vibrations caused the roller on the bottom left side to come out of the track, which made it nearly impossible to open.
RONALD W24/7 return was not as stated. I downloaded the app was not able to return the equipment using the app because the rental did not populate. I was then charged a 20 fee for the return due to no fault of my own because I attempted to follow the instructions for the return process.
TERMORRIS BKeep up the good work
Cornelius T | Overall ExperienceWkend lady was very helpful
Tommy Z | First ImpressionsMake the self checkout process simpler. Also hire personnel that is people oriented.
GWENDOLYN HThe manager and employees of this location are very helpful, and respectful of all customers.
CHRISTI JEverything is fine no need for improvement
MAURICE TThe employees work hard to support your move.
CAMIL AGreat customer service jan,8,2025
RODNEY AThey gave us so much peace in the midst of a highly stressful move. Very grateful to have chosen the right location the first time around.
Lakken J | First ImpressionsCheck engine light was on made the car shake
JAYWARD LExcellent service and great treat for the staff
CARLOS ZThey charged my card twice. And I am waiting to rectify the situation
BENA KSee above.
ANNIE S | First Impressions👍🏾
TERRANCE M | Overall ExperienceThank you for being an awesome and friendly staff! Each question was answered and you were always very helpful! Your kindness is greatly appreciated!
Pamela T | Overall ExperienceThe staff is the best they go above and beyond to ensure the facility is clean they work with you on all levels. My furniture was there for over a year and it was still brand new looking no worries of bugs are anything.
Latonia G | Overall ExperienceThanks!
HERMAN D | Overall ExperienceThe front desk people was cool everytime I came
ADRIAN W | Overall ExperienceGreat customer service
TERRENCE Z | Overall ExperienceEveryone is very helpful
Artmisha B | Overall ExperienceWell done U-Haul. I wouldn’t have believed that U-Hauls storage facility on Fulton Industrial would be well kept and orderly. Great customer service. Thank You U-Haul for that two year stay.
ORONDE S | Overall Experiencethis store is always in order. They always on time. The trucks are always clean and on point that’s why I don’t like going anywhere else I don’t care for the franchise you guys have. This is the best location to me in Atlanta and I’ve been running from you guys a while the management and the management team is so point thank you so much for having an excellent store
Clorise P | First ImpressionsThe manager was very nice and I really appreciate her assistance
JENNIFER J | Overall ExperienceThe General manager is awesome
SHARI J | Overall ExperienceThe service was very successful
Mary E | Overall ExperienceThank you Danielle and staff!
ELIZABETH C | Overall ExperienceOne male staffer was seemingly intoxicated and very rude and disrespectful
Alvin K | First ImpressionsThis location was the best ever I loved it so much will recommend and do again as well.
Aricyna F | Overall ExperienceMANAGEMENT THERE WAS VERY FRIENDLY AND COURTEOUS
Bj C | First ImpressionsVery friendly professional staff. Very clean storage space. I had a great experience.
Brooke B | Overall ExperienceThey helped with everything that I needed..I appreciate u-haul very much
CHRISTOPHER R | First ImpressionsThe ladies and staff did a great job ensuring that all needs were met. They took time to ensure that I was satisfied and understood the entire transaction..Great job Staff!!
Nina k | Overall ExperienceDanielle is an amazing person and she handles her business very professionally.
Roslyn B | Overall ExperienceThey were very helpful ladies. Very professional. U-haul had some miscommunication on there end, but overall Universal glass are bomb the office so peaceful and inviting ran by ALL WOMEN! Girl power!😂
Shawneem R | First ImpressionsVery friendly staff and great customer service
RANDI W | Overall ExperienceThis is the nicest Uhaul facility I've ever seen. The staff, especially the facility manager are amazing. Everyone was very professional and helpful 👏🏾
Margaret D | Overall ExperienceI had a really great experience. The Manager she was so Awesome and helpful. Would definitely recommend this location.
Keair M | Overall ExperienceI am very satisfied with the service at UHaul on FIB
deoncha c | Overall ExperienceI reserved a unit ahead of time to make sure that I had what I needed. I also had purchased a lock in advance. I reserved 1 size unit and had a confirmation number. Upon arriving and checking in I was told that unit was no longer available, so why confirm that I have a particular unit reserved in advance just to get there and be told that it’s not available.. I was then told that I had to buy a lock from you all which I think is ridiculous. I was going to pay for the lock in cash and the young lady assisting me told me she was the assistant manager said that she was leaving at 3:00 so I would have to pay with a card because she didn’t want to start a cash drawer, she had 3 hours left before her shift.ended. I feel that it’s very unprofessional to not allow your customers to pay with cash because you don’t want to start a cash drawer and for this reason I would not recommend your location to others.
via c | First ImpressionsHands down one of the best UHaul experiences I have ever had (and there have been a few). Danielle and Jada are awesome and I will definitely recommend to others. Will come back to that location should I need Uhaul services again.
KARLA J | Overall ExperienceThis location has a great manager that makes sure a customer is taken care of each time I have gone .
MATHIAS C | First ImpressionsStaff was the best part of the experience!
Capricia G | Overall ExperienceI just adore the crew on Fulton Industrial 💯! Very helpful and informative!! Ms. Daniyel is the best! Caring and understanding! Since I’ve relocated to Georgia and individuals I’ve encountered she by far is my Favorite person!!
Schronda C | Overall ExperienceFulton Industrial Complex is awesome. I always visit for all my needs.
DONZELIAH C | Overall ExperienceThank You for being UHaul!!!
Teresa P | Overall ExperienceJada is always amazing.
Akuawana S | Overall ExperienceVery Smooth and Easy, the lady who help us out was extremely informative and nice.
MICHAEL T | First ImpressionsExcellent customer service. Greeted and referred to by name during the entire process. Professional, friendly, and efficient. Absolutely the best UHaul experience I have encountered.
John K | First ImpressionsVery good experience!! Only hiccup was the app not allowing me to return the truck but other than that very pleased!!!
KARLA J | First ImpressionsDanielle the store manager was very professional and tentative to my needs. I’ve had storage units for well over 30 years and this is by far the best experience that I’ve ever had!
Tracey M | Overall ExperienceDanielle was incredible and very helpful to us, also witnessed her going above and beyond for a customer over the phone.
CHELSEA P | First ImpressionsWaited an hour to get truck...
CLINETTE R | First ImpressionsThe Sunday staff take care of business very friendly from the ladies that work in the office to the guys that work outside I love the Sunday crew thanks
JESSE A | Overall ExperienceBathrooms were usually dirty with no toilet paper or hand soap.
SHYDRIA W | Overall ExperienceThe staff at this facility needs more training. Always a long line even for mobile pick ups
I'Esha A | Overall ExperienceStaff did not inform me of access doors after hours at move in, did not like the space given. Sliding doors locked eatly on several occassions preventsing me from accessing my unit.
Vickie S | Overall ExperienceI been dealing with U Haul all my life and this is by far the best staff. Very nice and helpful , Danielle never failed when I needed her assistance. Before moving out the staff was very helpful with everything i needed. I’ll recommend this U Haul Storage to anyone. Thank you for everything
ANDRE M | Overall ExperienceGood customer services
Havel W | First ImpressionsI would like to say Jada went above and beyond for excellent customer service in my time of need. I really appreciate her assistance
Soneya F | Online Move InMy overall experience was amazing. Wish I had known more about special access ahead of time and people are nasty so I know it wasn't the team's fault that it wasn't always clean. But if definitely rent again.
LATHESAU C | Overall ExperienceThe manager and staff were very accommodating and helpful. I loved them all. I will definitely recommend this particular U-Haul location mainly for the customer service. The units were also very clean and I had no issues at all. Will use them again in the future for truck rentals and storage.
LaTasha G | Overall ExperienceThe U-Haul team at this location are awesome. Professional and entertaining at the same time.
Yolanda M | First ImpressionsI wouldn't recommend this to anyone because look like every month my rates went up on my storage unit
TERRY P | Overall ExperienceFrom this point on I will ALWAYS choose this location. Danielle and her staff were very helpful and professional. Her store is an example of what ALL U-Haul stores should be.
KAREN G | Overall ExperienceI needed a 90-day rental for some of my stuff and they had the perfect small room. I was going to upgrade to a bigger storage room however, the pricing was a little high. The facility was always clean and I never saw any bugs. The staff was always busy but they managed to keep you laughing in the midst of chaos. I managed to transfer my stuff to another facility with public storage and I am somewhat regretting it. The comparison of the 2 is that the new place has limited hours and one other issue. I will see how long I will tolerate things there. If a special for a 10x10 comes open, I might bring my stuff back over to this location.
Christine D | Overall ExperienceThere was a worker that gave my sister a hard time so I had to end up going in and applying for a unit.She had a low curly cut and I did not like the way she was treating us. She also made us get Insurance when online it said we didn’t have to have insurance, she was also on her phone not paying attention and worrying about at home problems. If I’m going to have a unit here I would like her not to be there and or service my unit or me due to her attitude problems
angel d | First Impressionsthe bottom code reader didnt work to let me in after hrs i had to walk around to the front door to get in every night i went over there
DAvid R | Overall ExperienceMiss Danielle Was Very Professional and helpful to me, and very informative about the location, with deals and promos. She made sure my experience and transaction was 100% until i walked out the door, also the gentleman working alongside her was very nice and helpful to me as well. Highly would recommend this location.
BRUCE M | First ImpressionsThe entire team was helpful every time we spoke to them. The facility was spotless, including the restrooms! We would recommend them to anyone we know! Clare M
Clare M | Overall ExperienceThe girl that checked us in with big braids was very courteous and professional but friendly .. treated me very well
Quenita M | First ImpressionsDanielle McFarland is antagonizing, disrespectful, and a liar. She allowed her pride to provoke us and escalate the situation. She needs to be fired. I have already contacted a lawyer. I will be pressing charges and suing.
Lanayjah S | Overall ExperienceIt's very hard to call the office they put you on hold and never pick back up. Other than that I would use the facility again.
KENNETH d | Overall ExperienceVehicles parked in a non orderly way. All over the yellow stripe in places.
Kenneth H | First ImpressionsAlways very helpful
Theresa M | Overall ExperienceThe only thing I don’t like about this storage is the fact that the actual units has no light in them. You can’t see anything when trying to go through your stuff to locate items. Other than that, everything else was fine.
Martavia L | Overall ExperienceGreat Staff! Very Helpful!
LEONTES L | Overall ExperienceAll of the check-in staff was amazing and nice.
JENNIFER W | Online Move InThanks for the location and staff
Marcel J | First ImpressionsOverall a happy experience. There just weren’t any small units available. So it was too expensive for the bigger size. I had to find something smaller and cheaper.
YOLANDA B | Overall ExperienceThe staff is very rude and very unprofessional
Saundra H | Overall Experienceif you need some more staff, I need employment
KEISHA G | First ImpressionsAn excellent staff..l had a mild stroke, was unable to pay my storage fee, during those months, and being on a fixed income, l was having problems maintaining my amount due..The manger at this locations was able to help me securely get my family photos, important documents, and personal items secure, and safe...Thank You for being my God sent Angel...lm forever Greatful..♥️
AUDREY M | Overall ExperienceVery Friendly and helpful
KENNETH d | First ImpressionsA1 credit love it. It’s a smart thing that U-Haul has transform into love the changes 100.
cynthia h | First ImpressionsExcellent customer service delivery from first point of contact through the process in customer delivery-! I went in person to the facility and was not disappointed .
Loylyn J | First ImpressionsI would DEFINITELY recommend U-Haul storage on Fulton industrial by hwy 20 the staff was present mannerable and informative happy to have done business with you😊😊😊👍👍👍
SHARON B | Overall ExperienceEverything went very well at this location your representatives were very mannerable and knowledgeable I appreciate my experience with them they are a great staff👍👍👍
SHARON B | First ImpressionsThe units could be cheaper, I am paying double for the same size unit in Tx!
DONNA W | First ImpressionsThe customer service reps have shown great patience and understanding. They have helped us cope with the stress of moving.
JAMES H | Overall ExperienceI loved everyone
DEBORAH H | Overall ExperienceEveryone at this location is great and attentive.
Day R | Overall ExperienceVery professional staff
Eric W | First ImpressionsDanielle was excellent
TERRY P | First ImpressionsThe manager has a horrible attitude and her customer service skills suck the facility is very clean
Armoni F | First ImpressionsThe staff was courteous, kind, and professional
TERRENCE M | First ImpressionsWhen will I receive my refund?
forrest j | Overall ExperienceGreat move in and out experience. I loved the in and out access as i utilized the unit after work.
Dennis J | Overall ExperienceWe had run into a couple of issues with getting the correct unit (the websites fault) and their team went above and beyond to get us a unit that fit our needs and ensure that we were all set. Their team is amazing and so caring. Shout out to Edey who helped us every step of the way and Danielle who helped go above and beyond. We appreciated everything you all do!
KAYLA M | First ImpressionsTo whom it may concern, the manager at Fulton industrial blvd. I. Atlanta ga. her name is Danielle, she is very kind and patient, please give her a raise ! I've been a client with uhaul for almost 2 years and she's been very helpful to me Thank you
Irma C | Overall ExperienceGreat experience 👍
NICOLE H | First ImpressionsThank you for all your help and care.
VALERIE B | Overall ExperienceMy experience with this U-Haul Location was great. Very nice staff and clean place. The only minor issue that I had was a small leak in my unit.
Colin R | Overall ExperienceI liked the staff They was professional
Gale M | First ImpressionsDanielle McFarland went above and beyond to accommodate us . Excellent service
Antonio B | First ImpressionsToo much money and the storage was not big enough for the price I had to pay
Harvey W | Overall ExperienceDanielle the GM was very friendly and amazing. Reggie escorted me to the location of the unit. During my walk Reggie was an extreme gentleman and very informative about the facility.
MELISSA S | First ImpressionsThe people there were very friendly and nice and polite i would recommend them 5 star service
EDDIE S | Overall ExperienceGreat customer service
Vannetto B | First ImpressionsStaff was very supportive and polite will recommend to my family and friends
Shernanda W | First ImpressionsThe staff at this location are so helpful and personable
Erik K | Overall ExperienceStaff and efficiency make all the difference. They are the best
Zannie J | Overall ExperienceThe whole crew made me feel welcomed!
APRIL S | Overall ExperienceDanielle are always available to answer any questions, concerns . Always kind and willing to help
Rayvonne V | Overall ExperienceI was very happy
Isaac C | Overall ExperienceMade the move easy and convenient. Thanks U Haul!!!
Teresa P | First ImpressionsGreat job team
Stuart J | First ImpressionsEveryone that I encountered was very helpful in my moving out day. They seem like that they were happy to be working there.
KIMBERLY D | Overall ExperienceThanks they were helpful
Towanna G | Overall ExperienceSee Ya again one Day
Terrill T | Overall ExperienceStaff was wonderful very helpful kind and patient they made my experience awesome I really appreciate everything they help me with.
Tineke M | Overall ExperienceGreat service!
Renalda D | First ImpressionsGreat customer service
Jeff j | Overall ExperienceBest fast efficient effective professional well-run very clean phenomenal customer service the manager there runs a tight ship. l I loved it
Denise C | Overall ExperienceThe manager is on top of her facility. Great doing business with them. Unfortunately had to get a closer facility to locust grove and Ga traffic if not for that I would still b there.
Lakesha B | Overall ExperienceI had a 3rd floor unit it was always HOT! First floor was cool this would fool you and when I went to the third floor very very hot and muggy.
ANNETTE W | Overall ExperienceThe company is not customer friendly. I checked out with 22 days left on my month's rental. I vacated my unit early and will not receive a partial refund. If I didn't pay the monthly fee I would have been locked out . Is this policy fair to the customer? NO!! I should receive money back because I'm sure the unit was rented immediately. So U-Haul got paid twice for the same unit. Please respond to my comments.
Daphne D | Overall ExperienceEverything was GREAT !!!!
Kashmere K | Overall ExperienceGreat customer service Myron and Dee where great
Jeff j | First ImpressionsFacility is very nice, but not affordable. I know staff has nothing to do with the prices.
Tonia C | Overall ExperienceThe facility was conveniently located right next to I-20.
MICHAEL B | Overall ExperienceOnly reason I’m giving this place below is because I received multiple letters and I received one last year stating my things were auctioned already and then to find out this year my things were still in the unit. I had moved out of state and didn’t bother because I had received that letter last year. So I moved and bought new things thinking my items wasn’t available but to my surprise this year it was. I talked with a representative about this situation and she didn’t seem to care so I just left it alone. Then my things was sold with no costs and left me with a balance which I think isn’t fair or accurate if they sent me a letter last year saying my things was already sold. Wouldn’t suggest this storage to my friends or family. Felt like I was robbed and played for a fool.
Bobby J | Overall ExperienceI found a great spot for my items
NICOLE H | First ImpressionsThe Staff was wonderful!
Joan P | Overall ExperienceI love the people on Fulton industry they are very friendly and outstanding
DELLA C | First ImpressionsOne of the employees had a bad attitude. They was about to refuse my service while I was settling my reservation
Brandon C | First ImpressionsThe storage hours should be longer and with security.
ashonique h | Overall ExperienceThe staff is great. Friendly and efficient. I would definitely recommend
Trishelle J | First ImpressionsDanielle, the General Manager was extremely friendly, welcoming and knowledgeable and facility looked clean.
Debby S | First ImpressionsI always prefer to use this location and will continue to do so. The staff is always very friendly and helpful. So glad the location moved from the location, definitely an upgrade.
TURKESSA S | First ImpressionsThe manager Danyelle was very helpful and very friendly and very professional I really felt like she cared about my situation. Kudos Danielle
David T | Overall ExperienceExcellent experience in unfortunate circumstances
kisha f | Overall ExperienceThe check in experience was great. The employee Edith was very helpful with the process, and answered all my questions.
Virginia W | First ImpressionsI was randomly denied access to building one night and the hours of operations could simply be 24/hrs with it being a secured access building but besides that I had no complaints
kelcey i | Overall ExperienceCustomer service is great!
Ammie F | Overall ExperienceThe manager and Dee Dee were very nice to me. The manager even went above and beyond to handle an misunderstanding with the guy worker there, he needs to improve on his customer services skills. I would definitely rent out a storage from them again and also a uhaul truck. The place was always clean and well maintained. Great location and reasonably priced
Emily W | Overall ExperienceStaff was awesome and so helpful I enjoyed my time with them
Tineke M | First ImpressionsThe employees there were fun and helped me with all my needs.
DELPHINE K | First ImpressionsGreat Service and would stay again if needed.
Dwely W | Overall ExperienceEverybody was so friendly and helpful. One gentleman found my id and debit card that had fallen out of my pocket! I'm glad he found them. They made my moving experience easier and more affordable than I had originally realized. Thank you for all the help and the friendly assistance from the employees.
Gina C | First ImpressionsI THINK YALL SHOULD STOP CHARGING PPL FOR A WHOLE MONTH,WHEN THEY ONLY USE A HALF OF A MOTH,,WHY NOT PRO'RATE IT,,EVERYBODY IS HURTING N THE POCKETS?? 😡 😡
Robin C | Overall ExperienceThis is the best Uhaul ever… and I’ve been to a couple - the staff is amazing and the access and location is convenient. The equipment is clean. Appreciate this team fully!!! Thank you!!
Jacinta C | Overall ExperienceThe helpfulness no of to be staff makes it above average.
Anita J | Overall ExperienceThe mgr Danielle and her staff are extremely professional and go over and beyond to assist the customer’s and make your visit and transactions as smooth and pleasurable as possible. Would definitely recommend this facility to others because of the mgr and employees. Extremely helpful and attentive to their customers.
Aujon m | First ImpressionsI would like to say thank you for accommodating me, while my items were in storage. I will use your business, whenever there is a need for me to store away my things. Thank you for a well kept space. Mrs I Williams
Iona W | Overall ExperienceVery nice and helpful staff! I lost my mother and the staff made sure I received help at the last minute to get a truck and also storage. Thank you team excellent job.
DYWAN C | First ImpressionsBest Uhaul location ever !
Dareicia T | Overall ExperienceThank you so much Danielle she is very helpful and sweet
Shantavia M | Overall ExperienceEvery one was so helpful they treat me so kind like i was there Grandmother i felt so safe here everybody was just wonderful i am going to tell every body i know to come here
donetta w | First ImpressionsHad to get my things out. Storage went up 10 dollars. Didn't understand WHY???
sandy v | Overall ExperienceStaff made sure you are happy with your rental choice. Excellent customer service!
AVERY J | Overall ExperienceThank you for being so understanding with my crises. I hate that I had to pay for a whole day that I was unable to utilize my truck because someone drove out of town with my keys and purse. But the staff communicated with me and extended my day. Thank you so much!
Paula G | First ImpressionsI wanna give a BIG THANKS TO DANIELLE MCFARLAND, KENNY, QUE, you guys are the best. I appreciate your customer service and your willingness to go the extra mile to accommodate all of my moving needs. THANKS SO MUCH AND MAY GOD BLESS YOU ALL AND PROSPER YOU ALL!!!!!!!!!!!
Dquilla h | Overall ExperienceDanielle was very helpful when I first contacted Uhaul for a storage unit.
Patricia M | Overall ExperienceI saw a few roaches and bugs on the floor when I moved in but I don't think any were in my unit. I was worried about my stuff being there because I didn't want to bring any pests home, but I think management said they sprayed and eventually I did not see any bugs anymore. Other than that, the staff was very very friendly and courteous and helpful and they all made sure that my concerns were taken care of. I would definitely recommend this facility to a friend.
KRISTEN F | Overall ExperienceDanielle McFarland is my #1 Quality Customer Care Service Manager. She is very professional, efficient and respectful (which is hard to find these days). Thank you so much for choosing her to service the Fulton Industrial Blvd site. We need more like her and the quality she provides to the customers, thank you so much Ms McFarland!
JUANITA J | First ImpressionsNeeded access to bigger door
tamika b | First ImpressionsOnly thing is it doesn’t seem to be temperature controlled. We moved out of life storage the same day. Life storage was way cooler on the inside. I will stop by later this week to double check.
Brittany B | Online Move InI will never rent it still hurts at this location
Clayton S | Overall ExperienceThe reason We can’t give an excellent rating is because We were locked out of our unit even though we had paid for the month. Emailed the manager regarding the issue, never heard back. When we signed up for the unit no instructions, nothing was told how to access the unit to prevent the alarm to go off. Every time we went to access the unit the alarm went off even after we were finally told we were to put in our code. Actually that happened with everyone. Communication was lacking.
PAUL B | Overall ExperienceI would definitely recommend.
Adriana W | Overall ExperienceNeed to hire new staff that knows the true meaning and importance of customer service. There's always a line and the workers seem confused or unaware of what's going on around them.
Loretha L | Overall ExperienceThe staff was Great !!!💯💯💯💪🏾💪🏾💪🏾🥃🥃🥃
PORSHE S | First ImpressionsThe U-Haul representatives were welcoming, professional and efficient. The entire process of renting a cargo trailer and monthly storage unit was pleasant, economical and met all of my storage needs!!!
melvin r | First ImpressionsDanielle provided great customer service and super helpful!!
KIPP M | Overall ExperienceDaniel was very fast and professional.
Alfreda R | First ImpressionsDanielle was by herself. The store was super busy. But she remained calm, professional, and handled each customer.
Shuanta B | First Impressionsfacility can used some more moving carts/dolly.
Anthony P | First ImpressionsDanielle is the epitome of customer service she needs to be in upper management immediately so other locations can learn from her leadership
KEJUAN H | Overall ExperienceThank you Ms Danielle
FLORENCE C | Overall ExperienceThe manager was short staffed! But she was professional and knowledgeable on everything that needed to be done! She was multi tasking 3 customers at one time with a smile 😃! She took care of ALL OF US! Thanks Danielle 😊
VICKI C | First ImpressionsStaff was very professional and helpful.
EDGAR C | First ImpressionsI have used this particular site several times for storage and Uhaul rentals and they have always provided great service!
JEFFREY B | Overall ExperienceDanielle was very helpful, she even provided her personal cell phone if I needed further assistance.
Patricia M | First ImpressionsMs. Mc Garland and staff are very professional and courteous. Thank You!!!!
Gary B | Overall ExperienceGreat experience. Mrs. Tracy was quick and helpful. It would be amazing if you had numbered signs on the walls in the storage area to indicate which directions the numbers flow in because it’s easy to get turned around in there and end up lost since they don’t flow consecutively. It can be rather inconvenient to waste time running around trying to find your way. Other than that improvement I’d definitely recommend this location to others. Also I hope they locate the round locks soon. The temporary lock they gave me is definitely not as secure.
Timimah Y | First ImpressionsYou need to be able to access this facility after hours. Also the unit I reserved online does not exist at this facility - please make sure your online reservation system actually reflects what units are available.
Charlotte S | First ImpressionsGeneral Manager very nice and helpful.
Gary B | First ImpressionsThere was a lady and young gentleman that went over and beyond to help us even stayed after there time even though they clocked out they didn’t stop until I was completely and for that alone y’all need give them people a raise 🤷🏾♂️ Thanks again
Dnisha J | First ImpressionsSaundra Robinson Doss was very helpful and had excellent customer service. Very personable and made this process very smooth for me.
Carolyn C | First ImpressionsI drove 10 hours and when I arrived to the unit. The person on staff left early before 5 and I was unable to get in. I called multiple numbers and no one was able to help. I hired movers to drive from out of town and pack my things only for them to drive another 4 hours with no access. There was no access code to get to the level my unit was on. Now I have a uhaul full of things and no help to unload. Worst experience ever !
Brittany G | Online Move InGreat customer service
TAVIUS A | Overall ExperienceShould be available after 7 pm to access things in storage. Other than that everything was good 👍🏾, staff was respectful and friendly .
Bianca M | Overall ExperienceBest facilities so far bar none
William A | First ImpressionsThis facility was great. The only thing that wasn't was the hours. Working people have a hard time moving in or out between 7am and 7pm. We had to actually take off work to do what we had to do during these hours.
Brian T | Overall ExperienceGreat staff,nice and helpful Mrs. Saundra, Maurice, Danielle and another young man.
Sandra M | Overall ExperienceNo issues, thanks.
Jerica S | First ImpressionsThe manager that was there was super helpful and friendly along with all of the staff that was there working and able to handle the high volume business that was there on an extremely busy day and this location was the best experience I had throughout this entire Uhaul experience
Erik K | First ImpressionsDanielle is always great but the men in that facility are the rudest people I’ve ever met
India G | Overall ExperienceThe employee was really friendly, knowledgeable, and attentive.
Kashmere K | First ImpressionsThe manger Danielle was great she didn't realize that she was helping a family me,my brother and my daughter. She was great and really understanding. Would tell everyone about the great service she gave to my family.
KIM S | First ImpressionsThe staff is amazing!!
Nicole C | Overall ExperienceLoved trying storage for a free month. Easy to use and get stored.
angela o | First Impressions0
Joan P | First ImpressionsRude staff and the storage hours are inaccurate. Got there and they wouldn’t let me load my items because they said they close at 7 but the reservation said 10. Waste of uhaul truck and my moving company.
Rolanda S | First ImpressionsIt was very busy. The employees was way too late back.
KIMBERLY D | First ImpressionsDanielle had it going on. She was taking care of three customers at one time. She was quick about it but thorough. A great experience
Brian T | First ImpressionsCustomer friendly, but it took the employee about 30 mins to get me checked in after I did an online reservation. That was the only hiccup about coming here I was pressed for time and seemed the employee needed more urgency.
Bobby J | First ImpressionsCannot access unit after hours yet but once everything is in place, this will be a nice storage. I did have one problem but Danielle handled it very professionally and courteously and all is well.
Althea A | First ImpressionsThe staff at this facility is very friendly and above nice. They go above and beyond with there customers..I will recommend this facility to everyone...
Roberta H | First ImpressionsAccess hours doors are terrible.
Andre G | Overall ExperienceThank you!
DENEVIA C | First ImpressionsStaff full of Righteousness
TYLER M | Overall ExperienceThe staff are awesome and helpful in every way!
Sherry L | Overall ExperienceCould explain the contract better than what was displayed.
veronica m | Overall ExperienceDanielle McFarland has to be one of the best customer service representatives I've ever worked with. She was personable, professional, effective and really helped me and my husband out.In fact, after she gave us our paperwork, I noticed her card said "team member since 2012" and I told my husband how I thought that tracked b/c she was obviously so good! Please, give this woman a raise!
Stephanie S | First ImpressionsThe staff is very nice, professional and courteous.
Amelia H | Overall ExperienceMrs. Danielle is an amazing employee and sales person. She always help when I have a concern
Pearl L | Overall ExperienceMs. McFarland is so sweet and she make sure everything good with you. If needed again I would come back here❤️
Sakela T | Overall Experiencevery friendly staff and helpful
Amelia H | First ImpressionsOwner did not file autopay even after I filled out the paperwork in front of her, so I got changed with a late fee. They keep sending late payment emails even after I cleared the matter up. The doors rarely open. They never answer the phone. In fact, every time I go in the phone doesn't ring leading me to believe they turned it off. They don't answer the coms at the storage doors when they don't open. They claim it's broken but never fix it (it's a brand new storage facility.)
Kendall W | First ImpressionsGreat customer service
robert m | First ImpressionsEveryone
Pearl L | First ImpressionsDanielle and staff were very friendly, helpful, knowledgeable, and professional. It was evident they enjoyed their jobs and I was thoroughly impressed with their high level of customer service. Outstanding experience and super job by the employees!
Renata S | First ImpressionsThanks alot for the help with my unit n for being so kind..
Dwight J | First ImpressionsI love Danielle.....she's amazing. They have a courtesy moving roller cart.... I had so many big boxes and bags so using that particular rolling cart i was able to unload my things from their uhaul truck into their shortag storage in no time. Thanks so much.God bless
Santana N | First ImpressionsDefinitely satisfied!
Kristen L | Overall ExperienceAmazing Team, Went above and beyond to get boxes scheduled on time. When movers flaked, they were on it immediately to resolve and help find other movers.
ALINA R | Overall ExperienceAmazing Team, worked well to communicate and accommodate mine and the movers needs.
ALINA R | Overall Experience