Customer Reviews for U-Haul Moving & Storage at Genesee

Rating:

1.0

You bumped me up to a larger storage unit than I had reserved, without asking, and are now charging me more per month. I did not want or need this space, and when I reserve a unit for a certain size I expect it to be available on the day I selected as the "move-in day", and at the price on the website. I am leaving town almost immediately, so could not find another unit for the summer, but I now worry about the assurance that the unit I have will stay mine or stay at it's (already increased) price.

Rating:

1.0

Unbelievable. My appointment was made online for 7AM. When I walked in I was told that they cannot see me now because "they just opened and are still checking in trucks." When I left to wait outside, I noticed that my reservation in the U-Haul app says 8AM. I called U-Haul and they confirmed that someone that morning made a change from 7AM to 8AM. I filed a dispute regarding this issue and never received a call from the location manager regarding the issue. I made the appoint as early as possible since I was driving log-distance and needed to get out early. I will not be using U-Haul again and will be recommending all my family and friends look elsewhere for their moving and storage needs.

Rating:

1.0

I've use u- haul a lot, l was charge late fees, with poor communication with u-haul, my frustration with u- is high. I rather use another storage co.

Rating:

1.0

Worse store to rent from trucks are broke down and they charge extra charges to your account

Rating:

2.0

Customer service around the board! Fees aren’t transparent either! We got stuck in the mud called 24 hr roadside and the flat rate was 350 dollars to get us unstuck, etc… Terrible experience all the way! Communication from the 800 number to the exact location was horrible not in the same page! I was told too many different things! It’s too much to explain! Don’t use this location if you can avoid it but it’s in the hood so??????????????????????

Rating:

1.0

My experience with the office personal was very poor and very rude. The personal need to be trained to have a better customer service. Also need to get out of their phones wile talking to a customer.

Rating:

1.0

When I took truck back, agent was asleep, I had to wake him up. Ghetto.

Rating:

1.0

The associate that handled our transaction was not focused at all. He forgot to give my wife the uhaul keys and we also got a storage unit. The only instruction he gave us was to use the pin pad to get in. He didn’t say anything about a lock or even having to purchase one. So we had to extend our reservation on the uhaul until the next morning so we could get proper service. It’s unfortunate to have to go through something like this when I use uhaul frequently

Rating:

5.0

I felt that everyone was very professional and helpful and I definitely would recommend that u haul location to anyone who needed a u haul vehicle

Rating:

3.0

Well make sure the light bolt are secure we have to stop 3 times during my trip in order to put the bolt the was coming out of the truck from both side causing a lot of noise. The truck engine light when on we have to stop two times in order to check if everything was ok since there was some smoke coming out of the front. so we stop and check and let the truck cool down and put some antifreeze just in case, but when we arrive at our location the truck has a strong smoke smell. we did not drive the truck all night. we make a stop in order for the truck not overheat. but we arrive to our location safely.

Rating:

2.0

The office smelled of marijuana. I was told we’re to park the trailer. I backed it into the parking space and waited for personnel to come and help disconnect the trailer from my hitch. I got tired of waiting so I un hook the trailer myself. I have rented a trailer from the Transit Rd. Depew, NY location and they were courteous, quick to check my return in and they un hooked the trailer for me.

Rating:

3.0

I can't pay them right now but I am trying to get help from the military I think they will help me but I don't know if it will be in before they auction it off I just hope that I can still get my stuff it has important paperwork in it I am sorry that I couldn't pay it for a couple of months but if given the time to find a place to live I can have it moved out and pay what I owe I will need movers to be my stuff out because I am disabled and cannot move It myself

Rating:

4.0

Good

Rating:

5.0

I love workings with 1400 gecess

Rating:

5.0

Very good service thank you

Rating:

5.0

fuel should be full

Rating:

1.0

Had rodents and staff wasn’t always friendly. Very dirty and not well maintained. Would never recommend this location as all my stuff got ruined by the rodent’s.

Rating:

5.0

Great customer service

Rating:

1.0

I am being charged a damage fee after being told by the staff the truck was previously damaged. I returned the vehicle as I received it and I will be filing a complaint.

Rating:

4.0

More equipment, I needed dollys hut none were available.

Rating:

2.0

I haven't got my milage refund, no Dolly's and the truck wasn't clean...

Rating:

4.0

It was very disappointing that the truck issued to me had a tire low on air. And Gas, A little more than a quarter tank was all it had. But the product was good, the location fine.

Rating:

1.0

There was several times where I went there, after hours and wasn't able to access my stuff. Mice feces was all through my stuff. The staff was not very professional.

Rating:

5.0

The fuel was not what they said and I was charged when I was not suppose to be

Rating:

5.0

GIVE BACK THE VETERANS DISCOUNT THAT Y'ALL TOOK AWAY THERE ARE TOO MANY VETERANS HERE THAT HAVE TO MOVE THEIR FAMILIES FOR US NOT TO HAVE A VETERANS DISCOUNT WITH U-HAUL

Rating:

1.0

Not good behavior.

Rating:

5.0

The staff were so friendly and helpful. They offered to help with any questions we had. Very attentive!

Rating:

1.0

This is the worst location in Buffalo. I urge you drive the extra few miles to a better location. They will cancel your reservation with no email or phone call. They will rent you a barely legal U-Haul that is falling apart. They will lie about the Gas levels. All this for corporate customer service and local manager to tell you they did everything right. It’s a joke. Go somewhere else.

Rating:

1.0

They did a horrible job and didn't know how to remove a hitch. It took them 30 min and still couldn't do it eventually they cut it off

Rating:

4.0

It would be ideal if cash could be accepted after 2pm. When returning the truck I had cash to pay the difference on my mileage & couldn't because a Manager wasn't available after 2pm. I know that many locations have to protect cash transactions from employees now as theft is rampant. But it was in convenient as there were others that wanted to pay cash also.

Rating:

1.0

I got SCREWED. I was given a truck with a "broken sensor" that I was reassured was fine and it WASN'T and it cost me time and money to deal with and I'm PISSED. I will never rent a U-Haul again, and I rent trucks A LOT. But this was my final straw with U-Haul.

Rating:

5.0

Easy access. Frei fly and helpful staff.

Rating:

1.0

Unit in acccident, told and saw no damage to unit, police report show no damage. Never used storage to little, cancelled, the next day du to 1400 Genesree closing. Advised on October 2,2024 no damage , U-Haul searching for truck. Today different story from U-Haul, please reply. 72 hours advised from today, October 4, 2024 to get my belongings? Nothing in writing? 716 698-0730.

Rating:

1.0

Customer service representative was very rude and unprofessional.

Rating:

1.0

The lady at the counter is very rude. U-Haul as a company has gone downhill and I’ll never use you again. You always overbook the trucks then your employees want to argue and have attitudes with us when we’re frustrated about it. I’ve learned no matter when I actually need my truck to pick it up at 7AM or I might not get a truck at all. My reservation was changed to 8-12 instead of 7-7 that I reserved a month ago, without my consent, so I changed it back and showed up at 7, just to have to deal with her attitude when she knows that U-Haul does this all the time. Never again. I’ve paid for dolly’s that are never included in the truck. Just ghetto, I highly do not recommend. I don’t even know why this location still in operation.

Rating:

4.0

The gas cap was removed every thing else was satisfactory

Rating:

5.0

Nothing...great service.

Rating:

2.0

Tire sensor was always on. windshield Visor was broken and kept falling down. Gas cap was missing, and engine light was on.

Rating:

1.0

In my storage room there was Mouses, in my storage unit, and I asked them for mouse traps, and they said, I had to buy some from the store, it wasn't clean and the bathrooms and everything was just Nasty and my stuff My shoes was ripped. From the Rodents I would not be going back there

Rating:

5.0

You doing great

Rating:

5.0

Every one was there in store was very good attitude knowledgeable and helpful 👍🏻

Rating:

1.0

First car had broken windows the hood wouldn't close i rented the truck the employee said to return the next day at 3pm and then i was charged $136 cause supposedly i was supposed to return at 3am you guys basically robbed my money super disappointed and i will submit a complaint about my money

Rating:

5.0

Continue doing excellent service

Rating:

1.0

Mobile order was set for 8. App kept saying no one ever reserved truck for me. So literally at 9am someone walked into the door at uhaul and then 10 minutes later my truck was able to be found. So I didn’t even check in for my truck til about 9:15 then I was late to where I was suppose to be going.

Rating:

5.0

The girl working 8/21/24 was very helpful.

Rating:

2.0

First I was given a truck with the engine light on, low tire pressure light on and broken air conditioner. I felt like it could be unsafe. I went back in to get a different truck which also had the tire pressure light on. I just kept it because I had somewhere to be.

Rating:

5.0

my things were in storage for nine years and everything was in good shape when I picked them up on Tuesday. Thanks so much!

Rating:

5.0

Excellent

Rating:

5.0

Everyone was very helpful did more than I imagined

Rating:

3.0

Service the transmission.

Rating:

5.0

Great service

Rating:

1.0

This was my worst customer service experience I've experienced in my entire 57 years. I booked my U Haul on the phone weeks in advance. When the reservation came through, I was to pick up my U Haul at a location different from the one I had chosen. When I arrived at this U Haul location, 2 U Haul gentlemen casually took their time to ask me about my rental. One gentleman was actually wearing pajama bottoms. I gave them my Florida license, which is what I had shared when I booked my rental. They told me that out-of-state licenses required additional forms of ID, but had no official document that said this, and no one had told me of this requirement in advance. Luckily I had my passport at my hotel, which was 30 mins away, and they told me I'd need to go get it or no truck. I did so. I returned with my passport, and they told me that they would need to keep it as collateral for the entire booking of my truck (3 days). Again, they didn't tell me this when they told me to go get the passport. We made a call to the manager who said, "just tell him he can't have the truck" if I didn't want to have my passport held hostage. I left my passport there, took the truck for 2 hours to go get the tables and chairs for my Dad's 85 birthday party, and returned the truck that day. I then had to rent a truck for $90 from Alamo to return the chairs and tables after my Dad's party. My previous encounters w U Haul have not been so outrageous, so this was a big unpleasant surprise.

Rating:

4.0

I believe I was over charge for the weekend of July 19 and 20 Joseph bonds pick up in Buffalo NY where it is only 19.00 a day I was charged 79.00

Rating:

4.0

refund back sooner

Rating:

3.0

Truck wasn’t so clean, also had a smell and was over charged

Rating:

5.0

The truck had not been swept out, which is the most minor of complaints. Setting up the reservation was super easy. Picking up and dropping off the truck were also both super easy. Cost was very reasonable. I'm very satisfied.

Rating:

3.0

First off, this location is in a very unsafe location. I requested a location in Cheektowaga and UHAUL changed my pickup location without notifying me. Second, they messed up my reservation. I requested a furniture dolly and one DOZEN furniture pads. Upon arrival, they informed me that they do not have any dollies to give me and there was ONE PAD on the reservation! Who the hell would order just one pad!? And how did you expect me to load a 20' truck with no dolly? Once we got to the truck, there was 3/8 tank of gas (fine) but the whole counsel was filthy with coffee stains and ashes. We had to clean it before we started doing anything.

Rating:

4.0

The clerk initially told me false information that there were no storage spaces available at the location when I came to the location given that my booking was confirmed which caused much frustration and disappointment in me as I had already booked the movers to unload the truck at that location. Then after some time the clerk corrected his error and provided the storage space when I was already about to make very costly decisions based on the initial false information on the storage space unavailability.

Rating:

1.0

They closed at 6:30 and opened at 9:30. Missed the first reservation due to them closing early and had to wait 30 min for the 9a reservations. Everyone at this location is extremely rude. They walked in with coffee griping about the customers outside and that they would just have to wait.

Rating:

3.0

Facility was fine, staff was helpful,

Rating:

3.0

I did not like that they took my stuff out before my due date, and threw it in the trash without my consent

Rating:

1.0

This was one of the worst experiences ever!!!! Even when my storage was getting paid for they put a RANDOM lock on my storage and I came to get some items out and they told me that I would have to pay to get a lock removed that I never put on it!! Horrible I’ll never recommend nobody else to use this place.

Rating:

3.0

No pude tener acceso al puerto para entrar con el biper para abril y el servicio no me atendió cuando ise la fila me estuvo esperando para atender otras personas muimala

Rating:

5.0

Very helpful at the last minute. Very helpful in accommodations.

Rating:

1.0

Worst place to store your items only use this place if it's an absolute emergency and you have things to put in bins if you don't use storage bins all your property will be damaged by the rodents on the premises

Rating:

1.0

I would never recommend this place to anyone . This place is full of rats and roaches . I had to throw out ALL of my belongings due to mice pellets , dead mice , and roaches all in my things . Never ever ever store your belongings here .

Rating:

5.0

Your employee Shavon , was extremely professional. She has explained everything to me & also has helped me understand exactly what I needed. ⭐️⭐️⭐️⭐️⭐️⭐️

Rating:

1.0

Ew

Rating:

4.0

See you again next year. Thanks.

Rating:

4.0

There were mouse dropping on my containers.

Rating:

3.0

The price was good and the staff was great. You do have a mouse/rat problem and some of my belongings were chewed up and eaten by them. Definitely will need an exterminator to get rid of them.

Rating:

2.0

Mice ate through my boxes and damaged a lot of my stuff. Was not told they had such a huge mouse problem, and didn't notice it until we started moving out.

Rating:

2.0

After not going into my unit for maybe 2/3 months my things were rearranged and there was mice dropping everywhere. I had to leave all of my items there

Rating:

1.0

When placing reservations. Staff failed to provide information that I could not gain access to place heavy items on upper level. I was never notified that I would be using a upper level. So after arriving with a truck full I had to leave inconvenience place my items elsewhere until Monday morning to find another location!! I was charged mileage with truck , unexpected fees for movers and placing storage elsewhere!!

Rating:

1.0

No me gusta me vendieron mis cosas cuando yo las necesitaba tenía las camas de mis hijos ahí y me las. Vendieron no me gusta y no recomendaría a ningún amigo cuando yo pedí un tiempo para poder pagar y explique mi situación y con todo eso me vendieron mis cosas cuando yo soy una madre sola con sus hijos y no tengo ayuda de nadie mas no debieron vender mis cosas pienso que debieron darme un poco más de tiempo

Rating:

3.0

The unit smelled really bad. Smelled like a sewer. I am worried my items will smell when i need to move out.

Rating:

5.0

Great knowledgeable customer service. Everything was explained in helpful detail. Very satisfied.

Rating:

3.0

At the time of check out 5/4/23 Nobody help or informed me I don’t handle move outs , that nit my department That was VERY UNPROFESSIONAL I was not please with that statement at all Also there is no place to rest ( I am disabled) this should be addressed

Rating:

2.0

My storage unit was broken into during a blizzard in Buffalo and u haul did nothing to compensate me or reimburse for my stolen items. I would never use this company again nor would I recommend it to anyone.

Rating:

4.0

Thank you for your service

Rating:

3.0

Unit (and likely the ones next to me) has some sort of bug and/or animal problem which is why I left. Walk areas are not salted when icy which makes it dangerous to move heavy items.

Rating:

5.0

I am very grateful for all involved in this transaction from its beginning in NC to its ending in NY. Indeed I am very very very happy & appreciate assistance of everyone.

Rating:

3.0

Maybe an upgrade in the storage area with climate control and each unit close completely off from ceiling down.

Rating:

5.0

EVERY staff member I encountered was helpful, courteous and cordial. No complaints.

Rating:

2.0

Mannnnn y’all need rat control in that joint. Highly disappointed that I paid that much for a month and it was so much rat feces all on my stuff like they had a party in my unit. Never putting my stuff in a storage unit ever again.

Rating:

5.0

The staff was very helpful. The manager, Thomas was very knowledgeable and helpful. He always was pleasant and courteous whenever we had conversations. I appreciate Uhaul services and always having the supplies I need whenever I go there.

Rating:

5.0

I drove cross-country with a 4x8 trailer and the associates, and managment, we're beyond exemplary. I would of also like to thank a gentleman named Mike, that helped me with the trailer hitch. I would absolutely recommend the Klamath Falls, Or. location! Thank you for a great experience. Sincerely, Kimiko Jackson

Rating:

2.0

Access to storage are was not easily obtain The sweat car was in active and the rear of the facility storage area was poorly Maintained 🤔 Very disappointed in the condition of the storage area

Rating:

2.0

Se me dañaron muchas cosas por los ratones que hay en ese lugar

Rating:

5.0

Our sales guy walked us through the whole process along with some useful tips.

Rating:

2.0

Loss many important and expensive coats due to a rodent or rat ate threw my stuff with rat feces everywhere will forward pictures asap

Rating:

3.0

Long time renter of U-Haul vehicles.

Rating:

2.0

came go get my stuff, rat poop all over it. disgusting, wont be using again. they never answered the phone either, I was always connected to customer service who didn’t have answer half the time. Moving Out was the best thing.

Rating:

2.0

I was really disappointed upon moving into my storage unit because the phone representative assured me I had a ground level unit. When i arrived it was not a ground level it was up high on top the floor level, and there were no other units available at this facility. This was a big disappointment due to the fact that I'm disabled and also I had my movers waiting to load my storage unit for me. I wouldn't have chose this facility had I known this unit would be unreachable for me. This really made me sad!

Rating:

3.0

Rate feces was in my unit when I swept it out...ENTIRELY TOOOOOOO MUCH...

Rating:

5.0

I would lik to continue to use this facility n wish to have consistent services provided. I was disappointed that I had to pay for a padlock separately which I taught all of that comes in a package store room u would have given a key for.

Rating:

1.0

The staff was ok but the manager Brock was the worst!. I hated to ask a question if he was there. He was very rude and condescending to me and other patrons as well. I will never recommend this facility and I am not in any hurry to pay any fees owes due to my experience.

Rating:

5.0

The gentlemen that helped us were very nice and polite. Appreciated the help.

Rating:

1.0

I put my property in storage boxed well and in bends as well. Nothing was stolen or missing. My property was full of mice drippings and i end up throwing away very special items. Very hurt and disappointed.

Rating:

1.0

I’m very unsatisfied a lot of my clothes and other belongings were damaged and destroyed

Rating:

1.0

I had to throw away over $400 worth of college supplies and essentials for my daughter due to RAT droppings all over her things and ripped up papers, textbook, pictures, etc. my daughter is very upset this is the second time this has happened. There was NO food at all or anything that would lure them into her COVERED storage bins. I’m highly disappointed.

Rating:

5.0

There great the whole team

Rating:

5.0

The staff is awesome and very friendly and they met my needs.

Rating:

3.0

The only issue was the mice drippings

Rating:

4.0

The staff at the Genesee St. U-Haul was so professional and helpful as we moved out of our storage unit yesterday. I’m sorry I can’t remember the gentleman’s first name, but his last name was McDougal. He was awesome - so helpful and friendly. Thanks for making our move-out so easy!

Rating:

3.0

My experience with uhaul I gave a 4 only because I spent 3 hours in there the lady over the phone in the call center told me she gave me the biggest storage unit they have which was not true I couldn’t even fit my furniture in. It was the size of a bathroom I was unaware of the 26 outside storage until I got to uhaul.

Rating:

5.0

Was treated like royalty from the owner who was very accommodating. The assistant manger was training and still handling large volumes of business with excellent customer service. I would like to ad

Rating:

5.0

The staff was Par Excellent!

Rating:

1.0

Experience was horrible

Rating:

5.0

Johnell Jemison was very helpful & professional. He & the staff make using U-Haul at THAT facility a pleasure & a breeze. Thank you, U-Haul for having such dedicated, hard-working employees.

Rating:

2.0

I kept stumbling over a pipe that was sticking out of the ground in the storage unit I was using 0167 made a complaint no response from head quarters I felt they should have reduce the price

Rating:

5.0

Also very clean but no Air in front office area.

Rating:

1.0

Infested with rats

Rating:

2.0

Rat feces all over my boxes/belongings. Scared of what’s may be inside. Place no food in storage area

Rating:

5.0

Great management that went the extra mile

Rating:

4.0

I put my order in on line and it was all messed up ...the the guys at the genesee site were a great bunch of guys ..took are if me with a smile on a crazy day thanks for making a trying day end well

Rating:

1.0

I was speak to by your manager in a demeaning matter, I paid my l storage on due date, a week in advance would be moving on 5-1-19 construction delayed me causing $1,005.00 in extra cost. :

Rating:

5.0

The employees were very professional and helpful.

Rating:

5.0

u haul Is very nice organization and is first one to take care of their customers. Thanks.

Rating:

2.0

Uhaul was trying to charge me for some damages to the storage space in which I did not damage my furniture was damp do to the space being hit by a snow plow and my book shelves had to be thrown out

Rating:

1.0

When I came to move my things out of storage there were mice inside my boxes! There was a dead mouse in hallway ask staff to pick it up they refused I lost my pots and pans due to mice feces everywher

Rating:

1.0

I was told over the phone a 49.99 stouage unit would be sufficent for my needs. At the store after waiting in line 20mins found out it would not hold a love seat as my largest article

Rating:

5.0

The process was smooth and quick. Great service!

Rating:

4.0

Thank you soo much for everything !

Rating:

5.0

The manager was very helpful to me and answered plus helped with great suggestions I needed! I couldn't been more appreciative for his help! Though this one out of my way I am coming back here!

Rating:

1.0

There was rat droppings on top of one of my box then to find a dead rat when we emptied the unit. My other unit had my furniture. It was covered with mold. I was given # to call the insurance people.

Rating:

5.0

Rental process was fast and smooth. Service was stellar. Absolutely no complaints.

Rating:

4.0

Customer service was excellent. I will always use Uhaul when moving.

Rating:

5.0

Great Staff!!

Rating:

1.0

I have water damage. The unit had leeks and rat dropping. My stuff was there for 9 months

Rating:

4.0

It was a pleasant experience