The staff at the Genesee St. U-Haul was so professional and helpful as we moved out of our storage unit yesterday. I’m sorry I can’t remember the gentleman’s first name, but his last name was McDougal. He was awesome - so helpful and friendly. Thanks for making our move-out so easy!

My experience with uhaul I gave a 4 only because I spent 3 hours in there the lady over the phone in the call center told me she gave me the biggest storage unit they have which was not true I couldn’t even fit my furniture in. It was the size of a bathroom I was unaware of the 26 outside storage until I got to uhaul.

Was treated like royalty from the owner who was very accommodating. The assistant manger was training and still handling large volumes of business with excellent customer service. I would like to ad

The staff was Par Excellent!

Experience was horrible

Johnell Jemison was very helpful & professional. He & the staff make using U-Haul at THAT facility a pleasure & a breeze. Thank you, U-Haul for having such dedicated, hard-working employees.

I kept stumbling over a pipe that was sticking out of the ground in the storage unit I was using 0167 made a complaint no response from head quarters I felt they should have reduce the price

Also very clean but no Air in front office area.

Infested with rats

Rat feces all over my boxes/belongings. Scared of what’s may be inside. Place no food in storage area

Great management that went the extra mile

I put my order in on line and it was all messed up ...the the guys at the genesee site were a great bunch of guys ..took are if me with a smile on a crazy day thanks for making a trying day end well

I was speak to by your manager in a demeaning matter, I paid my l storage on due date, a week in advance would be moving on 5-1-19 construction delayed me causing $1,005.00 in extra cost. :

The employees were very professional and helpful.

u haul Is very nice organization and is first one to take care of their customers. Thanks.

Uhaul was trying to charge me for some damages to the storage space in which I did not damage my furniture was damp do to the space being hit by a snow plow and my book shelves had to be thrown out

When I came to move my things out of storage there were mice inside my boxes! There was a dead mouse in hallway ask staff to pick it up they refused I lost my pots and pans due to mice feces everywher

I was told over the phone a 49.99 stouage unit would be sufficent for my needs. At the store after waiting in line 20mins found out it would not hold a love seat as my largest article

The process was smooth and quick. Great service!

Thank you soo much for everything !

The manager was very helpful to me and answered plus helped with great suggestions I needed! I couldn't been more appreciative for his help! Though this one out of my way I am coming back here!

There was rat droppings on top of one of my box then to find a dead rat when we emptied the unit. My other unit had my furniture. It was covered with mold. I was given # to call the insurance people.

Rental process was fast and smooth. Service was stellar. Absolutely no complaints.

Customer service was excellent. I will always use Uhaul when moving.

Great Staff!!