Customer Reviews for U-Haul Moving & Storage at Gray Hwy

Rating:

1.0

My experience wasn't what I Expect it. It was very Unorganized . The store manager needs to be trained and hospitality. And customer service The employee was more professional than the store manager. And my opinion the employee who name I can't remember should be the store manager but a Video was given to the Regional manager. My lock was changed on my Storage and nobody can tell me why because my bill wasn't due until the 18th and the store manager seem more upset about me complaining then finding out what happened. And if that wasn't enough she had the nerve to send me a bill. If possible I would like to speak with the President of the company. About my experience. Because I truly believe to continue to have that store manager employed would be a disservice to customers as well as the company.

Rating:

5.0

Very easy to drop off here. Took about 5 minutes.

Rating:

5.0

Promptly greeted and assisted with trailer drop off. The staff were courteous and professional. .

Rating:

5.0

No improvements needed!

Rating:

5.0

Everything worked out great for my needs.

Rating:

5.0

very smooth, from online booking to pickup and return. thank you to to the Gray Hwy team

Rating:

3.0

There was rodent feces/droppings in my unit and a rodent box I never saw in the unit when I first moved in. I was expecting a credit for time not being used but I didn’t see any. I only see a zero balance. The move out receipt doesn’t show the last payment received.

Rating:

4.0

My move was successfully booked and I had no problems. Thank you!

Rating:

2.0

I was charged double. I was charged 19.95, plus 39.95, then 30 for insurance, which I was shown differently, I was shown 15. I will be disputing these charges

Rating:

5.0

Continue to keep up the good customer service and the next customer will be happy as well.

Rating:

5.0

DO NOT SEND A CUSTOMER TO THE U-HAUL LOCATION ON VINEVILLE AVENUE!!! IT IS HORRIBLE, THE U-HAUL EQUIPMENT WAS IN THE BACK OF THE LOT, I ORIGINALLY THOUGHT I HAD THE WRONG ADDRESS.! THE EQUIPMENT WAS UNUSUABLE. LIGHTS WERE HANGING OUT AND THE TOW BAR WAS BROKEN, THE FRONT OF THE STORE HAD CAR PARTS , BUMPER , FENDERS ETC AND ;USED CARS SCATTERED EVERYWHERE, IT WAS NOT EVEN A SAFE AREA TO WALK IN! THE LADY THAT FINALLY CAME OUT WAS OF LITTLE HELP AND AFTER SHE TOLD US SHE COULD NOT RENT THE EQUIPMENT, SHE SAID YOU WILL HAVE TO FIND SOME WHERE ELSE TO RENT. THEN SHE WALKED OFF!!!! I INITIALLY RESERVED THE EQUIPMENT NON GRAY HWY , BUT HAD TO PICK IT UP AT VINEVILLE. I RETURNED TO THE GRAY HWY STORE AND WAS GRACIOUSLY HELPED TO FIND A SUBSTITUE,. I HAD A FLAT TIRE THE NEXT DAY AND THE REPAIR SERVICE CAME OUT .PROMPTLY , WAS VERY FRIENDLY AND TOOK CARE OF THE PROBLEM QUICKLY. HE DID AND EXCELLENT JOB!!! RETURNING THE TRUCK WAS EASY AND THE SERVICE ATTENDANT WAS VERY PLEASANT AND HELPFUL!!

Rating:

5.0

Drop off was simple. Signage directing to the return area was clear. Within minutes of pulling in someone was out to check the vehicle in and make sure there were no issues. Whole process was simple and fast.

Rating:

5.0

Keep humans working it was awful on Riverside

Rating:

5.0

The best in Macon GA

Rating:

4.0

N/a

Rating:

3.0

The vehicle was old and damage inside and out of the vehicle. The customer service was poor in providing explanation and did not show a tour and check off the uhaul. I took pictures and video on my own phone. The seats was torn̈ and scratches and damage was everywhere on the vehicle.

Rating:

5.0

They were very friendly and helpful. Definitely went above and beyond.

Rating:

5.0

Everything was great. Very professional, prompt, and courteous.

Rating:

1.0

To improve, you can stop cancelling and/or double-booking equipment to be rented by customers. Customer service is piss poor at this location, and I wouldn’t recommend a soul to do business here.

Rating:

1.0

Our reserved truck was not available. Call the Uhall representative and given a new location here. Went there to pick up the truck and the reserved hand truck and tarps. The manager was not happy we were there. Was not accommodating especially when I mentioned the hand truck and tarps. “I don’t have any those”. She told me I had to call U-Haul but I’m right in a U-Haul store! Very unpleasant and not my problem that the reserved truck did come back on time but in her eyes I was an inconvenience. So no, I would recommend that store or U-Haul again.

Rating:

5.0

Reservation, pick up, and return were easy. Trailer pulled well with no problems. I liked the fold down ramp door which made loading very easy. The size of the trailer met my needs and gave me a little extra room.

Rating:

5.0

Nothing

Rating:

5.0

Everything was great, ready, quick & fast!!! Great customer service. Next time, have more Dollie’s available. Thank you!!!

Rating:

2.0

Very rude called treating me that I needed to return uhaul because some one else reserved it. However my reservation I had they had no trucks so I had to wait an extra day. Than I was over charge

Rating:

5.0

Loved the customer service u gave me thanks

Rating:

5.0

AJ had the best customer service ever! He definitely cares about the company and his customers. He went over and beyond to correct my issue. He was very nice and polite and he knew about the company facts and details.

Rating:

5.0

I had no complaints very good customer service

Rating:

2.0

I had ordered a dolly to be included with the 15 ft truck rental. When I got there to pick up the truck I was told there wasn't a dolly available though I had ordered one.Was told dollies couldn't be promised. First I heard of that. Why couldn't I be made aware of that and notified in advance since I ordered it in advance? Pretty hard to move a refrigerated without one. What was worst I was told there were dollies in other trucks that were being picked up that day but I couldn't get one of those because they were already in the trucks. I had made my reservation over a week in advance. Second time in 3 month I didn't get what I had placed an order for.

Rating:

5.0

Moved my son’s stuff out on the 14th of the month. Was unaware of policy that they don’t prorate your bill! So really uhaul is getting over on people! They got paid for whole month even tho I’m not using it. I moved out today. A new person can move in tomorrow and they get paid again! This is just terrible! If I knew of this policy, I would have never used this facility in the first place!! Not a happy camper today!

Rating:

4.0

I used my card when I was in the store, however when I returned the truck, someone at the store tried to get additional funds off my card. Your representative are dishonest.

Rating:

1.0

I made reservation to pick up at on Saturday got to the location and it was closed. The truck was there with a master lock on it. I spoke with several people and there were no trucks in my area. I was sent all the way across town for a 26 in truck which I didn’t need. I only had two rooms! So unprofessional! Will never use UHAUL again!

Rating:

5.0

Very friendly staff

Rating:

1.0

Property was stolen from storage and the manager didn't report it...inly send out an email.

Rating:

5.0

The staff were friendly and professional. The process from start to finish renting a trailer was easy and fast. Keep up the great work!

Rating:

5.0

Excellent customer service

Rating:

5.0

I have used this location several times. It is always clean and the staff helpful and professional. I highly recommend this location for your moving needs

Rating:

5.0

Clean your vehicles and inspect them before renting them.

Rating:

5.0

Overall good

Rating:

5.0

Everything was very good! MERRY CHRISTMAS !

Rating:

5.0

Keep up the good work

Rating:

1.0

Being back the pick up trucks. And start doing drug test on your workers. When I returned the truck and trailer the worker was reaking of weed and talking on his personal cell phone. Very bad business. I'm definitely not coming back until they get the pickup trucks back and find better workers.

Rating:

5.0

need to have more inventory of 5x8 covered trailers.

Rating:

1.0

AJ the associate was very rude. He read the milage wrong and didn't want to refund me my money for the gas I didn't use. He also smelled like marijuana that's y he might missed the milage up. I will not b returning.

Rating:

5.0

Awesome Customer Service 👏

Rating:

5.0

The guys who work there are AWESOME! So professional and kind. Always offering to help

Rating:

5.0

The manager was awesome and the check in was easy. Both gentlemen were kind and professional.

Rating:

5.0

Ms. Singleton is a consummate professional.

Rating:

5.0

Nothing. Customer service was great.

Rating:

5.0

Always great

Rating:

5.0

Our transaction was smooth and efficient. I wouldn't change anything about my experience.

Rating:

5.0

GM was very happy to help and gave me the contract quickly.

Rating:

5.0

Make sure that the mirrors and windshield is clean! None of that was done!

Rating:

5.0

Excellent service.

Rating:

5.0

Best location in America, and I’m not just saying that.

Rating:

5.0

Very nice people, a pleasant experience!

Rating:

4.0

No idea ,everything was GREAT .

Rating:

5.0

Continue providing Excellent Customer Service

Rating:

5.0

Lakeza and her entire staff are hands down the best Uhaul location in the U.S. I’ve been to Uhaul locations in every state and none of them come close to the customer service I receive at this location!!! 5 Stars!!!!

Rating:

4.0

Not sure about improving your establishment but the young man was very courteous and respectful. He took care of everything and had me on my way very quickly. So to improve your establishment I would say hire more people like that young man or have him train your new employees

Rating:

5.0

Very prompt service in and out

Rating:

5.0

The two young men on duty, I wish I could remember their names, were kind, professional and went beyond expectations with their customer service! Much appreciated!

Rating:

1.0

I visited the site on Gray Hwy on Wednesday. September 28. 2024. The guy was so rude I didn't really won't to rent the truck. I actually thought about calling corporate.

Rating:

5.0

Thanks

Rating:

4.0

I said no for accessibility because the large doors for ease of moving large items was never opened sfter 8pm... I work late and need access to those doors.

Rating:

3.0

Everything was great, however, on this trip (my 4th trip), I show quite a few roaches crawling around. Had not seen them before, so someone must have moved in with them.

Rating:

3.0

One of the employees was not trained and the one stayed on the phone

Rating:

5.0

Thank you for your patience when our off loading into your storage units took longer than anticipated!!

Rating:

5.0

Ms. Singleton and her staff were extremely helpful and highly professional. An overall good experience.

Rating:

1.0

Homeless individuals had access anytime ! No management or employees ever available during business hours . Horrible experience should be shut Down for safety reasons

Rating:

2.0

Smelled like very strong Pee, like homeless people live there. Owner seemed indifferent, if it wasn’t for the free storage would not have chosen this location.

Rating:

1.0

My name is wrong I told them one name and they have a different name on here... I said Moss how did y'all get Carter???

Rating:

4.0

Thanks

Rating:

3.0

UNABLE has always been my go to truck rental company. However, my first hand observation of your staff being rude to the customer in front of me which then transferred to me. No customer service or people person skills at all. If he treats every single one of UHaul's customers in this fashion and he continues to remain employed?? I certainly will think twice before coming back there.

Rating:

5.0

We've had this storage for a few yrs now and it fit our needs. The only thing i would say is they need to get a dumpster to keep it cleaner around there. The storage fees are high enough to cover the cost.

Rating:

1.0

My furniture was completely destroyed, and the manager, who called himself the owner, was extremely rude to me.

Rating:

1.0

Even though I had the card key both times I arrived I had to have staff unlock the doors. So what’s the point of the card? The facility was poorly lit, not climate controlled, extremely hot that made moving harder than it should be And it was full of roaches which got into boxes that I brought home with me then had to fumigate my house. DISGUSTING This is not a facility I would use again or recommend.

Rating:

5.0

Nice people and very helpful

Rating:

2.0

The facility was not climate controlled so it was unbearabley hot and made the moving experience miserable and the storage facility itself was full of roaches. This means where ever I move to I will have to have the added expense of fumigation if I don’t want to bring your roaches to my new home.

Rating:

5.0

Good people and very helpful

Rating:

2.0

My mom and I rented a truck from yal and a storage unit yesterday. We'll when my wife and I arrive today to unload the truck into our unti, we happened to notice someone else has rented it after us so the staff gave us another unit but it won't hold all our things cuz there is a pole in the middle of it attached from floor to ceiling so now we have to get rid of half our things cuz of it. My mom is very upset right now.

Rating:

1.0

I did not use the storage so therefore I can't answer these questions

Rating:

4.0

Only one thing. My rental had a lot of ants in the door. Satisfied with storage unit.

Rating:

5.0

great customer service and great. facility.

Rating:

4.0

Need later hours in the evenings to access units due to people work until 6:00 pm and can’t access units after 7:00 pm. Facility also never had the sliding doors open/unlocked a majority of my visits and made it difficult to get items in and out of storage. Thought it was unfair with prices being hiked during this high rise in inflation and individuals struggling to make ends meet.

Rating:

5.0

My experience was amazing and I will continue rent with you all I had no problems at all

Rating:

2.0

Storage unit is not what it said to be.. no way to actually get furniture in upper unit. Moved out within 2 weeks.

Rating:

4.0

I lost EVERY PIECE OF MY KIDS HIGH SCHOOL YEARBOOKS, DIPLOMAS, PICS, ...I LOST THE STORAGE BECAUSE I GOT SICK AND LOST MY JOB... MY HEART WILLFOREVER BE BROKEN.😓😩😫😥😢😭

Rating:

2.0

Not climate controlled as every time we went in it was very hot and humid, we did see cockroaches upon three occasions. I could see the sidewalk outside from inside our storage unit. Two of three doors to storage unit building were inoperable, we needed to go to the office building to ask for the automatic doors to be opened more than once. Staff is not friendly, they need better attitudes and more staff.

Rating:

2.0

The price went up on a regular and got quite expensive.

Rating:

5.0

The assistant manager was very very very great very professional and very helpful

Rating:

2.0

I made my reservations and it stated that I didn’t have to pay for the storage. When I get there to put my things in storage, I was told that I needed $74 more money. I had to find somewhere to put my furniture. Then I had to borrow the money to get the storage. I have been charged for the gas to put back in the truck. It was a big mess going back and forth. Worst experience ever!!!!

Rating:

5.0

Thanks to Lakeza Singleton, this is a very well run operation.

Rating:

5.0

Staff was very helpful and friendly, ready to help in any way that was possible.

Rating:

3.0

The storage unit looks small. The height of the storage just doesn’t seem to be what I was quoted for

Rating:

5.0

Great love

Rating:

5.0

The staff were very nice and accommodating.

Rating:

5.0

From the very moment I came in the facility Ms Singleton was the person that had to wait on me and I have been very well please with my customer relations with her and her staff. They are helpful and try to answer my questions when I have them. My over all experience is well pleased. It's good doing business with Ms Singleton and her staff.

Rating:

5.0

Loved it overall. Nice people. Storage was nice.

Rating:

2.0

I informed this establishment I was moving in May but they continued to bill me. This us the worst business proprietor I have ever utilized.

Rating:

5.0

Great staff.

Rating:

5.0

Loved having my items secure and easily accessible. If I ever need storage again, UHAUL will be the first I check into!

Rating:

5.0

Thank you for your excellent service. We didn’t expect to be here three years, but we appreciate the service.

Rating:

4.0

Thank you...

Rating:

5.0

Very clean. Staff was remarkable.

Rating:

5.0

Dependable storage units.

Rating:

1.0

This was the worst uhaul experience I've ever had. The mobile pick up was a joke. The reservation promise was not met. My account is being card twice.

Rating:

5.0

Denashia and the lady with the foreign accent was very nice, helpful, fast service, smiling faces. I will always choose this one on Gray Highway Macon, Ga. Also, the manager Ms. Singleton is always ni

Rating:

5.0

Highly recommended. Very helpful.

Rating:

1.0

I reserved a unit for all of 3 days and didn’t end up moving anything in. The owner did not offer a refund, and when asked why there was no prorated refund, she never gave me an answer. Poor service.

Rating:

1.0

We ordered a dolly and when we got to the Uhaul location it wasn’t in the truck . The store manger was very rude and rushed us to drop off items in the unit even though our rental wasn’t due at that t

Rating:

5.0

They worked with me and I'm grateful, Great team work and friendly.

Rating:

5.0

Excellent service.

Rating:

5.0

The experience I had with UHaul was very pleasant and professional, I would recommend U Haul to a friend or business, thank you for your Courteousy C Reed.

Rating:

5.0

The staff was always friendly and helpful to me every time that I went there overall I did not have any problems thanks alot

Rating:

5.0

The person who helped us through the entire experience was wonderful. He was knowledgeable and extremely helpful. He needs to be cloned!!!!

Rating:

3.0

The storage part was great. The store part always had long lines, not the cleanest or neatest.

Rating:

1.0

I was told that my 1st month of storage was free, but I paid $40 to a worker, for the storage, then $64.95 the following month.

Rating:

5.0

I was pleased with the quality of customer services I received. The staff was great.

Rating:

5.0

Staff here were amazing! Not the experience I've had with all uHaul locations. They were friendly and helpful and had everything all hooked up and ready to go when I arrived. Definitely recommend

Rating:

1.0

The general manager was very rude and disrespectful with a bad attitude when I asked her an question. My storage also had an lock on it that said non payment but I paid they just waited to take it out