Trailer Rental & Towing in Macon, GA at U-Haul Moving & Storage at Gray Hwy

3729 reviews

770 Gray Hwy   Macon, GA 31211
(N Of I-16)

(478) 743-6756

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(478) 743-6756

770 Gray Hwy
Macon, GA 31211
(N Of I-16)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Trailer Rentals

One-Way and In-Town Local Rentals in Macon, GA 31211

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Customer Reviews

Average Customer Rating

3729 reviews

Let us know what you think.
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Write a review
Rating:
4.0

All worked out well according to its sort. I would like to compliment Kevin. He was very kind and so obliging. That's extremely important when you are in the process of moving, which is one of the great stresses of life, and someone is patient and kind during the process.

Judy C. 
Rating:
3.0

At drop off I was basically just told to hand over keys they'd check mileage/email me if I owed anything... probably recommend more through check in progress than that.

Johanna H. 
Rating:
1.0

The location I reserved my truck from was closed in the day of my reservation and I wound up paying for a larger truck at another location. Their only recompense is that I did receive my $50 reservation fee back but my move was out off for more than two hours and we worked way into the evening to move as that day was the only day to do so. Will not recommend uhaul to anyone else. Also had to call the toll free number on the website and waited for them 45 minutes in the uhaul parking lot just to talk to a representative.

CHRISTOPHER W. 
Rating:
5.0

The process was about e average and staff were courteous

MICHAEL H. 
Rating:
1.0

Not use this location. Mobile pickup was selected when the reservation was made choosing another location . Uhaul changed the reservation to this place and they were very rude and mobile pick up was not available to use.

JAMES C. 
Rating:
5.0

The workers at this location are amazing. Super friendly, very helpful and well stocked! Love this place and sad to be moving away from it.

JAMES W. 
Rating:
3.0

Don't give them the worse vehicle on the lot.

LORRAINE L. 
Rating:
5.0

Your customer service number Too long for someone to answer the phone. Need website to be more people friendly and not time out so soon.

KEMMA B. 
Rating:
5.0

Every time I rent w/ them. It's always a good experience.

CAROL M. 
Rating:
5.0

Nothing: The problem is access. Gray highway is a mess right now. The young lady that checked me in needs a significant raise. She is top quality.

Roy S. 
Rating:
5.0

On Sunday, have more than one way to return trucks.

EULA G. 
Rating:
4.0

I was to return my truck to Wimbish BarberShop location, then was informed to take it to either Riverside or Gray HWY...took it to Tiverside as it was closer, only to be told to take to Gray HWY location! Should have received a call, as I did before the move, informing me exactly where to return the truck! However, at Gray HWY location, The woman who took charge, was AWESOME! The site was confusing to say the least! But all worked out due to this kind, professional and woman who checked me in:) The other guy was more concerned about his own personal problems, telling us about them, then turned it all over to the lady! Thank God! She was easy to talk to and well informed, PROFESSIONAL! I only wish I could remember her name:/

TRACI A. 
Rating:
5.0

I was very please !

RONNIE H. 
Rating:
2.0

The truck was not ready when I arrived, as the hand truck and dollies I rented were not in the truck. The mobile check-in experience was completely unhelpful, as it referenced a lockbox that was not obvious and described the truck's location using photos that were no longer accurate (showed the truck near a sign that does not exist anymore, if it ever did). The photos of the truck during the mobile check-in process were taken from so far back they were completely unhelpful, since a host of dings and dents to the truck were not visible, and since I am pretty sure they would have charged me for them, I had to take close-up photos of everything. Checking the truck back in was even worse, as the website told me to return the keys to the dropbox and only then gave instructions for taking a photo of the odometer and gas gauge, which I couldn't do without the key. Failure to take a photo means I couldn't complete the check-in process, which would have meant an additional $20 fee. And, to top it all off, the entire process for me was tainted by the fact that I had arranged for a truck at a location closer to me but I was switched to this location (which is further from my house) so I had to pay a bunch more in mileage charges and I used more gas. Did I mention this was during a fuel shortage crisis? That meant I faced the choice of either driving all over, looking for gas (wasting more gas and incurring extra mileage charges) and maybe running out of gas, or else turning the truck back in and paying the equivalent of $9-10 per gallon for the gas I used. Ah well, the joys of moving, I suppose?

Jeremy K. 
Rating:
4.0

The staff members were efficient and friendly, and the only suggestion I have is that you hire more reps for this location. There was only one employee on duty when I picked up, and later when I dropped off the truck.

ANITA W. 
Rating:
5.0

Thank You

PATRICIA S. 
Rating:
5.0

Make sure they clean inside and out side the car Last time we rent u haul, it's run out water windshield and the car doesn't clean.

TONNY J. 
Rating:
5.0

Make sure all purchased equipment is available, and inside cargo before pick up!!

SHEMIKA M. 
Rating:
5.0

Outside of trailer was dirty and rust spots all over. Axle hubs covers with grease dirt. Wheel lugs. Had rust.

Jim G. 
Rating:
5.0

Candice is AWESOME! Give her a raise! She got me a checked out very quickly. You need to hire more employees like her or make her a manager. This is the third van I have rented from you in the last month and she is very efficient and knowledgeable.

DANIEL B. 
Rating:
5.0

Everything was good

BRYANT C. 
Rating:
5.0

They always available when I need a truck, Thank yall so much

VICTORIA F. 
Rating:
1.0

Service your truck's. Im a automotive technician and the truck that was rented to me had a lot of play in the steering wheel as of the brakes were soft. You have to slam on the brakes to make the truck stop. I was trying to return the truck april 10 later that night only to find no signs telling you where to drop the keys off. In which when i ask before I left the lot when i received the truck no one seemed to know anything on where the return key drop box was. Leaving the lot april 10 that night the brakes failed as the truck slide through 2 sets of red lights rite down the road from the u hual destination. Putting me and my stepdaughter life in jeopardy... only to return the truck april 11 i told them about the truck. That truck needs to be taking to a mechanic shop. To be honest i want my money back from U-haul

SHENTINA S. 
Rating:
2.0

Truck was filled the same fuel level upon delivering back to location.got charged ?17.00.

KENDRICK H. 
Rating:
4.0

Good Service

JAMES S. 
No reviews have been submitted for this location.

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