Customer Reviews for U-Haul Moving & Storage at Harbor Blvd

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Harbor Blvd

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Luke I.
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Customer did not leave a comment.

Luis A.
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GREAT Experience even better Staff I drive all the way from FV to rent from that uhaul staff and mgt. Always friendly and great service

Vivian H.
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Customer did not leave a comment.

Tuan N.
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I had my rental updated to this location instead of the Garden Grove location. This made me had to drive more. In addition, I had issues with getting the keys from the back of the truck and contacted customer support, but I waited too long for it. I eventually figured it out myself.

Maria F.
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Desk attendants were very easy and friendly. Thank you.

Jose T.
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All Great!!!

Chi Hyun O.
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First thing I noticed when I got into the U-Haul was that it reeked of cigarette smoke. I was crunched on time so I had to move on with it. Even with turning on the air, using a car air freshener, we could still smell the cigarettes and had a bad experience driving it. We were still able to move things and got the job done, but I am displeased with the maintenance of the truck. I've rented many U-Hauls and trucks from other rental companies previously and this has never been an issue.

Cynthia M.
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Fix dent in passenger side fender

Katherine N.
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Great customer service

Gustavo D.
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Customer did not leave a comment.

Michael H.
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Thank you for the quick and excellent service.

Jasmine T.
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Customer did not leave a comment.

KIM F.
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Very helpful disconnecting the auto transport trailer.

Julisa M.
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Service terrible and know you have to purchase insurance to rent something at other locations its optional

Enrique R.
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Nothing keep doing good work

Shon B.
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Customer did not leave a comment.

Cherryl D.
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Great job by Gabriel and Candy!

ERIC H.
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Staff is awesome!

Dale E.
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Customer did not leave a comment.

Carolina T.
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Customer did not leave a comment.

Reese K.
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Top notch service. Friendly, knowledgeable and speedy service. Kudos

Jesus P.
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fast service

Juan S.
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Customer did not leave a comment.

gary W.
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Tiesha H.
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Michael S.
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Great service.

lina A.
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Good

Glen M.
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Customer did not leave a comment.

ERIC H.
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The staff there is awesome!

Gregory C.
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Customer did not leave a comment.

Henry C.
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Excellent customer service.

NATANAEL P.
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Customer did not leave a comment.

An H.
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Phat H.
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Charlene N.
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Sean C.
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Dandy was the guy who set me up with the truck and he did a really great job, his customer service was on point and he was very helpful. The website for returning the truck, not so much. The camera function wouldn’t work on my phone (iphone X). Luckily it worked on my girlfriend’s phone (iphone 7) and I was able to return the truck. If she wasn’t there I would have been stuck.

Jami E.
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Customer did not leave a comment.

Estevan C.
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they charge more for just 1 hr i returne later is not fair i am vey good costumer i always rent here i am very disappointed

Robert G.
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Worst customer service ever very rude owner

Danielle S.
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The man who helped me was extremely helpful. This was my first time renting a uhaul and he made the experience awesome. THANK YOU!

James H.
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Location is poor...cramped, hard to access. That being said...staff was very good: friendly, efficient, and seemed to genuinely care about the customer. So the STAFF gets an EXCELLENT rating not brought down by the poorer evaluation of the physical space beyond their control.

andrew R.
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Gabriel was the best. He was cool and hip

Geovanni M.
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Rented a 26ft truck. The only big problem is that the gas fumes get inside main cabin. Got a big headache from that.

Quang T.
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Customer did not leave a comment.

Jalil M. | First Impressions |
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I would like to thank (Candyse Hart) for the way she treated the customers and including myself, the professionalism she has was amazing to finish my storage reservation in few minutes. Thanks a lot

Steve R.
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Customer did not leave a comment.

Susan L.
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Customer did not leave a comment.

Michael H.
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Customer did not leave a comment.

Steven P.
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I rented a trailer for hauling a motorcycle. The website said there was one in Fairview in Santa Ana/Costa Mesa, Ca area. This is not true. They need to update the website to reflect this. Had to go to the one on Harbor Blvd in Santa Ana.

Paul T.
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Customer did not leave a comment.

Gayle W.
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Customer did not leave a comment.

Scott H.
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Customer did not leave a comment.

Yvonne L.
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Customer did not leave a comment.

Maxine M.
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Nothing

Joseph M.
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Customer did not leave a comment.

Melquan G. | First Impressions |
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Fast & efficient. Got my storage unit setup with no fuss. The unit layout is better than most places. It's easy to get in & out of your spot w/out having to go thru a maze of hallways & corridors.

Glenn S.
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All good. Thanks

Mamo A.
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The area you’re in isn’t very appealing. You’re good to go. Your staff at this location was fast and got the job done for me. Thank you.

Daniel S. | First Impressions |
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Gabriel was very kind, personable and exhibits great customer service!!!

Jose S.
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Customer did not leave a comment.

Hugo D.
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Customer did not leave a comment.

Kimberly N.
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Customer did not leave a comment.

Onesimo D.
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La chica americana que trabaja ayi es muy despota no te informa bien no te da buenas respuestas quiere que aga su trabajo como uno mismo tomarle las fotos ala licencia de conducir que en otros lugares lo asen ellos quiero que me regresen los 20 dólares que me cobraron no se por que yo entregue la van ala hora que correspondía entregarla 5 :08 pm y la chica no me dio información de nada solo que la dejara donde quería por que ella ya avía cerrado bad bad service

Jorge B.
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Customer did not leave a comment.

Rosanna Y.
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Everything was great and they were able to provide us with what we needed...

Dave K.
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Customer did not leave a comment.

Carol V.
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Vehicle need washing on outside but was clean on inside. I was very unhappy about being charged a fee to use my card, was not told there would be one and I have never paid a fee before.

Guy A.
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Customer did not leave a comment.

nicholas S.
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I have rented from the Santa Ana office many times , outstanding staff. I would return to this location for future rental needs. Thanks uhaul

Hugo D.
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Customer did not leave a comment.

Dale E.
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Customer did not leave a comment.

Fatima G.
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Customer did not leave a comment.

Nga N.
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nice service

Chuc T.
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Customer did not leave a comment.

Barbara R.
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Customer did not leave a comment.

Dale E.
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Customer did not leave a comment.

Karen A.
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Customer did not leave a comment.

Steve R.
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Customer did not leave a comment.

Joel C.
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Second time renting a utility in as many weeks. The person who helped was just as great as the first guy. Very happy with my experience there thanks!

Viet T.
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The staff at this location is always helpful, even during hectic business hours. This is my go to spot due to their great services.

Sergio G.
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Customer did not leave a comment.

Jennifer G.
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Customer did not leave a comment.

Juan C.
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Customer did not leave a comment.

Deric K.
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Customer did not leave a comment.

Carlos S.
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I had a major issue with the truck. I didn't see the issue until I was halfway thru my trip that the tank went empty. Then I went to fill up the tank and most of the gas emptied thru to the ground from the tank. From that point on I had to stop more than once to put gas in the tank. I informed ther location when returning the truck. I also took video of the occurrence if you need to review it.

joel C.
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Nothing...it was very easy and everyone who helped me was wonderful. The trailer was perfect for what I needed.

Karitina A.
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Customer did not leave a comment.

Juan C.
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Truck duty No lock for the roll up Scam with the fuel Nobody went out to show me the truck They just hand me the keys Worst service We rent truck every weekend for school competition

Suzette P.
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Customer did not leave a comment.

Cindy V.
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Customer did not leave a comment.

Susan L.
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Customer did not leave a comment.

david G.
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This location required a very odd verification for an alternate contact. The rep required that the contact have a particular area code for his phone number, and he also required the contact to answer the call as we were sitting there together. This severely limited my options since many of my friends were from different area codes or weren't able to answer the phone at 2:00 PM on a Thursday. I did not like this policy.

Michele L.
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Staff was very helpful

Fernando C.
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Good job

Josue A.
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Yes I'm recommend this location because the people is really good to.

Ronald B.
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Great service. Thanks!

Noel H.
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Remind customer to check the back of truck before they leave to make sure the equipment they may need is there. Or not, if they choose not to rent it. This is a good shop for the SA CM area.

Ali H.
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Customer did not leave a comment.

Henry K.
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Maintain better computer records so that repeat customers are not required to provide redundant information (phone number, address, email etc.) Also, requiring 2 cell phone numbers should not be required. A home phone and a cell phone should suffice. Not everybody has 2 cell phones. Finally, have the customer service agents check the vehicles for cleanliness when they are returned. The first pick-up I was given had about a quart spilled in the bed of the truck. Luckily there was another truck at the location and I was able to exchange for that one.

Ben L.
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Customer did not leave a comment.

Eric H.
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The team there is always amazing help.

Andrey A.
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Customer did not leave a comment.

Dillon Y.
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Nothing you were a great location and service !!!!

Rosalinda G. | First Impressions |
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Gabriel Velarde was most helpful, provided very clear explanations, and even willing to call other U-Haul locations for me. The storage unit itself was in very clean and good condition.

RICHARD D. | Overall Experience |
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Friendly and very helpful staff! Highly recommended!

No reviews have been submitted for this location.

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