Pick up and drop Off went very smooth no issues.
RENEE SCustomer Reviews for U-Haul Moving & Storage at Hobby Airport Area
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Both employees for pickup and return were professional and a pleasure to work with. I will be back to rent from this location because of the awesome customer service.
ADRIAN CClean Equipment. Fast in and Out
Sockalingam NGood experience 100 recommendations
DOMINGO NFriendly customer service that is into all of our concerns regarding the U-Haul and the trailer that was returned. They Checked verified the truck and trailer was OK and let us know that we were good to go. Thank you.
Mia WGreat job with installation. Quick install and courteous staff.
Phuong NThe hicks and hicks location was not friendly AT ALL. Reservation #28637278. We were stranded with vehicle problems and needed to rent truck and tow dolly to bring our disabled vehicle home. Time was short and they were not willing to stay even a few minutes past their 1pm closing time. When asked, I recieved a response,"We have other jobs to get to".
SCOTT SNada todo esta muy bien excelente servicio
GERARDO RKeep up the good work
ERICA SThanks for everything ❤️
Shirtifah S | Overall ExperienceThe truck I rented didn't have working tail lights and possible transmission issues
Samantha KFast in and out. Clean equipment.
Sockalingam NHave the right equipment and better customer service
Doris TThere was a leal in side of the drive side window and the transmisión was not change
Dolores HThe guy who informed me my return was complete was very nice and helpful and made my mom’s day THANK YOU SO MUCH! Wish I caught his name but I am sure the system knows who returned it
CEDRIC GNot a thing, this location is very professional and courteous, I would recommend this location to all my friends and
ALBERT MFast in an out. Clean equipment
Sockalingam Ndon't know
THOMAS PN/A
heather l | First ImpressionsStop charging for mileage that’s not over 1000 miles inside the Houston city limits, families can barely afford to move and to charge for mileage inside the Houston city limits is crazy especially when the company is aware of the constant traffic and ongoing construction.
LASHONDRA LRena was totally Professional, smiling with each individual and monitoring of my 6hrs on the premises with no break was the most helpful.
Sherry D | First ImpressionsI rented out this dolly at around 3:30pm Sunday, then when i realized my car is too low to fit into this equipment I called the rental office to take it back ,but they were closed,so I took the equipment back the next day at 7am and I was charged the full rental amount. Unfair practices uhaul has.
ALFREDO ZEvery staff member was SUPER helpful that I interacted with from the pick-up and to the drop-off process.
HARVEY MThe person added gas charges when I made sure to gas up and place the amount of gas it had when I was given the vehicle. He didn’t even explain to me he was charging me and just added 3 gallons when the vehicle has digital miles of 90 left which was much more miles left when I got the vehicle.
JORGE AGreat customer service
TERRY MNa
UDOKA UStaff was friendly and professional. Knowledgeable about equipment. Explanations were easy to understand.
BONNIE CKeep up the good work
TERESA BGood
LUIS RTake the boxes away from the center of the show room and moved them to a corner. When you walk in to the store you can’t see the employee desk just boxes everywhere.
DANIEL FThanks
Lee R | Overall ExperienceIf it's not broken don't fix it
jesus j | First ImpressionsExcellent customer service
EDWARD CEverything was good !
PETE FIt wouldn’t let me checkout the trailer on the app. Had to get a person.
WILLIAM RI didn't see anything that needed improvement. I was satisfied on the help of the worker.
ELIZABETH DOne of the tires was flat but the guy replaced real quick
JERRY PYou know the old saying!!! If it’s not broken, don’t try to fix it. You guys are PERFECT… thank you so much for y’all help & support 💯
PHYLENA BEach of the employees that I interacted with was very courteous and knowledgeable.
CHRISTOPHER C | First ImpressionsExcellent Service was provided by each U-Haul Representative.
CHRISTOPHER CThe truck I used was in poor condition and I brought it back immediately was still charged.
JESSEKA BAll ways come back to this one
JENITA P | Overall ExperienceThe Van had several warning lights on the dashboard and we were worried while using it. Van started having a oil smell and we were worried that it might stop working.
NATHANIEL MTrailer tires were dangerously overinflated to 80+ psi. Was bouncing all over the place. Had to pull over and fix it myself.
ROGER BOnly comment is that they only had one person working at closing time. But the guy was very busy but he handled it very nicely.
ALBERT TDrop off in Houston was the best , faster service ever . Manager and Dshawn I am sure I spelled the name wrong. He was so helpful, fast and very customer service. We were in a rush to hobby and he waited on his and we we made our flight . I highly recommend this place . Great location, fast service and clean UhAuls.
MARIA LExcellent service. Thank you, Reginald C.
CARL PThe trailer I used was uhauls recommmendation to haul a utv. It did not fit, had to return it and did not use it . I Am very disappointed
MAN VI was charger $150 for gas when I wasn’t told I had to put gas on the truck
NORA AEasy return, helpful employees.
KELLEY SRequire traffic control check with the customer about status before making reservation changes. We were a bit late picking up our unit. The pickup location checked with us about our status and we informed them we were on our way. When we arrived the unit had been given away by traffic control. Traffic control rescheduled us at a different location without checking that we could not drive to that location before they closed - thus we lost a day for our move. Since we lost an entire day and had to replan our move we were promised a day free by two different agents, but we were not given that credit. Terrible communication and scheduling.
BRET Dvery nice
RUSSELL SKeep more equipment in stocks thanks.
RALEIGH CMy name Ms.dj Williams Mr.reginald C was great helpful all terms he needs a ⭐
CINDY WExcellent service as always..!
JAVIER LClean equipment. Fast out and in.
Sockalingam Nprofessional team
E Mgood service
JENITA P | First ImpressionsStaff was extremely helpful. I always use this location
Wyane WJust give a heads up that it does take some time to return it especially after hours! And it’s a process but I did have assistance to get it all done!
Debora VArrive at the location for my pick up at 8 a.m.my rental wasn’t ready . I had to wait 30 minutes for them to clean the truck no apologies no consideration of my time scheduled. I brought the truck back early and was charged additional 2 dollars because i slightly went over on the mileage but again no consideration or apology ‼️I express that I would call in to make a complaint and the Attitude that was given was like they didn’t care so there you have it ‼️
SHERIN BNothing, great service
SAM GStaff was very experienced, courteous and prompt.
MICHAEL MBoth employees were working hard, getting customers out the door. Great job
BRIAN Pno truck at that location less than 24 hours notice. Had to go to another location about 20 min. away. Again no truck. Ended up with a smaller truck. Person at that location was very helpful and nice. Again, we did not go that that location
GILBERT SThe passage door did not close all the way, Sales person was not helpful at all!!
FRANCISCO AMy only issue was my unit had roaches crawling out the vent and all on the door. I had to spray my unit so they would not get in my clothes and belongings.
LIONEL J | Overall ExperienceI'm assuming by this text that my storage was sold. I made numerous attempts to communicate with the staff about status because the last payment made also gave a card to do auto pay however something must have gone wrong. Calls were never returned ever. I live in Arizona.
Troy B | Overall ExperienceThe storage Manager is very organized, hardworking, knowledgeable and customer friendly. She has properly trained her staff team members with these same ethics.
CHRISTOPHER C | Overall ExperienceMy service was great if needed again I would surely use this service every thing was great.. Thanks Bobby Williams 😄🎉☺️..
bobby w | Overall ExperienceThank you for your help service was appreciated and mgt was the best
Darlene R | First ImpressionsNo light inside my unit and there should be larger units
DIANE R | Overall ExperienceTHANK YOU FOR THE BIG HELP. KEEP IT UP
L.T. B | First ImpressionsMy first time experience and I loved it thank you
Elvira R | Overall ExperienceI like to service
Thomas T | First ImpressionsAwesome
Elvira R | First ImpressionsGot hit for a whole month of late charges my first month missed payment due to my PTSD whelp there went my rent so really need a storage now so moving to public storage
robert c | Overall ExperienceThe staff were always accommodating. I had a few hiccups, and the staff always kindly helped me.
Keta C | Overall ExperienceLittle help from staff, lazy and dont want to work, and horrible customer service.
Eric Q | Overall ExperienceGreat customer service
Andre H | Overall ExperienceThank you
Ezekel J | Overall ExperienceThe general manager and his staff were extremely helpful and made the transition process smoothly while bringing closure to my deceased Mother’s personal effects. I appreciate you all for everything you have did to assist me and my immediate family. The Barbers
Darryl W | Overall ExperienceThanks for everything
Helen T | Overall ExperienceGreat people, they help me keep my furniture and move to a new place.
penny k | Overall ExperienceGood people at the front desk
Lionel D | First ImpressionsI would definitely recommend installing elevators
LAKYIA S | First ImpressionsVery helpful
Linda R | First ImpressionsWe started our rent in 2016 and never had an issue (except when I lost my key) But that doesn't count!!! It was a good experience and the staff was always helpful when I needed them.
MARK S | Overall ExperienceIt took a very long time to get the uhaul & storage it was very short staffed and other customers were in patience, it was not a pleasant experience but the guy that helped us out was very friendly but seem very inexperienced
Terri O | First ImpressionsWeekends are busy, but other than that, I would do business with them again.
Fernando C | Overall ExperienceI just love everybody that works down there at the Monroe location especially the manager Imer Y’all were great and I will anybody that needs storage I will let them know to go there
Pamela K | Overall ExperienceThe employee was fantastic. Very polite, professional, informative, and helpful. He helped me find the right boxes and lock for my unit. He walked me out and showed me the unit. He also gave me the access card and walked me to all the stations showing me how to use it. The inside of the store was very clean and he ran a tight ship. The only negative, and I had is that there was a leak in the hallway of the storage unit with a mop bucket below it to catch. With the employer saw the leak, he said that he was not informed, and that he would call management right away to get it fixed.
ERIC L | First ImpressionsThank you
johnny s | Overall ExperienceI stored my things for 5 years I didn’t appreciate the continuous increase in rent. I did not appreciate the calls for non payment, especially, calling others to inform them of my non payment. My pay date was different every month that caused some late payments. I moved out on May 31, 2020. See how the information is incorrect for my move-out date.
LINDA N | Overall ExperienceThe staff was always friendly, never had any major problems.
JUANITA C | Overall ExperienceGood service and quickly move with paperwork
Olivia G | First Impressionshad a little bit of a problem with keeping up my account but the staff were VERY accommodating and friendly. Thanks...!
Donna A | Overall ExperienceI didn’t even get to Move my stuff in.
Larissa M | First ImpressionsThanks for the service
martin r | Overall ExperienceGreat Service
Christian S | Overall ExperienceThe entire staff is very professional.
MATTHEW J | Overall ExperienceThank you
Eva C | Overall ExperienceThe person was not very helpful at the desk and was also unfriendly.
meena s | First ImpressionsWithout exaggeration, this was the most aggravating customer experience of my entire life. I really hope someone from the corporate office contacts me regarding what transpired. 571-213-7571
noah y | First ImpressionsThis was supposed to have been rescheduled to December 22-23rd
Rebecca B | ReservationAll facets of this move in rying conditions were excellent including the price and subcontractors. Management at the storage faciliyty was friendly & made sure we were accomadated. Thank-you!
Bob T | Overall ExperienceChristian was the best! will be using yall next time
christian r | Overall ExperienceNa
chris c | Overall ExperienceThe staff was efficient but severely overworked for the numbers of customers at the first of the month!!!
Stephanie C | Overall Experiencegood service
Nicole O | Overall ExperienceI scheduled delivery after the Ubox arrived. The staff was very helpful and the delivery was very smooth. I am very pleased with the service.
Xiaowei Z | Overall ExperienceVery helpful staffs. Need to schedule ahead of time to get your business done.
RICHARD D | Overall Experience