Customer Reviews for U-Haul Moving & Storage at Holt Ave

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage at Holt Ave

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Frank D.
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Great Customer Service,, felt welcome = )

GLORIA M. | Overall Experience |
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The location in Pomona on Holt and Dudley was the location I used. Every single person that worked there was helpful and friendly and extremely professional I used uhaul services to move from Pomona to Rancho and I’ll just say their professionalism eased my anxiety 100% and the manager is great ! He deserves. A raise well all the employees there do !

Talib K.
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Workers rhere very friendly. David runs a good business

Elizabeth S.
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Customer did not leave a comment.

Roberto R.
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Customer did not leave a comment.

Donna T.
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David Rodriguez was professional and friendly. Great guy.

Amir U.
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Customer did not leave a comment.

Christina J.
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The staff is friendly and helpful. I've used this particular UHaul before and love the service so I definitely would recommend them to anyone.

Tom S.
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Customer did not leave a comment.

Jon M.
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This shop opens early and is always very helpful

Joseph B.
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Nothing. Have the guys keep doing what they are doing. Great service.

GLORIA M. | First Impressions |
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great customer service!

BRUCE B.
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The staff was fast and friendly, continue with great service.

Louisfulbert M.
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Customer did not leave a comment.

Joseph P.
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Dropped off my trailer early with a associate and they never checked it in and I had them text me I didn’t return trailer and called but couldn’t get that location to speak with and associate so I was with the main customer service line and they could only do so much . So the next day had to call and figure out what happen to the trailer and finally figured out they did have it but no one did there job when I dropped it off . Really makes me think if I’ll will be continuing to use you guys

Joseph R.
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Wonderful spot to rent. Were lenient with my rental dates but it was fine aslong as they got their payment. Had no problems what so ever. Thank You Uhaul!!! You guys are the best!!

Erica M. | Online Move In |
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I paid the $80 bucks online for drive up unit said it includes a brand new lock and will be inside unit but who knows bcuz I could not access unit at all since it has owner and lock already.So I duno

Ciara M.
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Customer did not leave a comment.

Melissa R.
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Customer did not leave a comment.

Deborah W.
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Customer did not leave a comment.

Chaun D.
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Nothing, great service from the team

Alfredo M.
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Drop off took no time at all.

Shakneka B.
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custom customer service reserved the wrong size vehicle for me once I got there there was only one vehicle left for me to be able to get if I wanted to be able to move today. Once I returned I was told that I will receive a $10 discount and have not received it.

Louis G.
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Great service as always.

Roger M.
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Customer did not leave a comment.

Christopher M.
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Everything went very smooth and both customer service reps were very nice and accommodating.

Madeline F.
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Jose was great!

Agapito M.
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Customer did not leave a comment.

Laura D.
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Customer did not leave a comment.

Ricardo F.
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If you would use air fresheners in the trucks

Eduardo M.
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Customer did not leave a comment.

Jeremiah H.
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Customer did not leave a comment.

Adriana P.
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The staff was great at the West Holt location in Pomona. Jose and David really did everything they could to make sure I had a great experience. Will definitely be coming back.

Justin A.
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The store was very busy and the staff seemed overwhelmed. However, they were very friendly and helpful.

Dirk W.
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Jose at your Pomona site was very helpful

Greg L.
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Customer did not leave a comment.

Amber G.
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David was really great!

Frank G.
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Customer did not leave a comment.

Frank G.
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great service never fails

Donald T.
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Have gas in the unit that I got reading empty

David M.
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Customer did not leave a comment.

Ramon G.
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Jose was great and friendly. Great customer service. Very helpful in what we needed.Thanks to Jose

Santos P.
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Great service great experience great people Thank you

Jenna D.
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David Rodriguez was super helpful and efficient. He was able to get our rental all set up in a short amount of time for which I was very grateful.

Sandra T.
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Customer did not leave a comment.

Jose A.
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Informed technician of shifting issues on the truck that was rented.

Lijun X.
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Customer did not leave a comment.

Mohammed Z.
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Very nice and friendly staff. Quick service. 5 Star

Rafael R.
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Customer did not leave a comment.

timothy M.
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This was one of the easiest rentals I’ve ever done. I would go out of my way to come back here. Jose helped me switch to a smaller truck when we determined I had rented way larger than I actually needed. Check out and return process were easy. He was so friendly. It was very busy when I returned the truck and that didn’t impact friendliness. Thank you all!!

Dominic L.
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As my son and I were leaving after dropping off our rental truck, I commented "U-Haul must be a good place to work for because everyone we've met here is always in a good mood" he said he was thinking the same thing. We also rented a truck the Saturday before this at 2190 Garey Ave. in Pomona, and the guys at that location were also really friendly and easy to work with.

Dana G.
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Jose and the other representative, I feel so bad I forgot his name, were so efficient, pleasant, and helpful! They were both very personable, and I felt comfortable and valued as a customer. I will recommend THIS Uhaul location because of José and I think it’s Dave! Great guys! AND they had my truck and didn’t shoot me off to another location farther away from my home!

Americo S.
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Very clean van with a smell of FABULOSO????

King Y.
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Customer did not leave a comment.

Maurice P.
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Customer did not leave a comment.

Paul P.
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Great cs!! Easy too

Michael M.
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Customer did not leave a comment.

Martina S.
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Great service friendly employees, would definitely recomend this location. Thank you for the great help and service

Richard S.
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I will rent from this location from now on. Service is much better here. David R. has helped me four times and has always been quick and has provided great service. I don't rent in my home town, I would rather come here because they always have what I need. Thanks David!

James G.
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Customer did not leave a comment.

Mario G.
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Richard M.
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Customer did not leave a comment.

Santos P.
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Great service great experience great people Thank you

Celia A.
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Customer did not leave a comment.

Rachele T.
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Jose Sanchez was an amazing customer service rep. He was attentive, accurate and able to multitask while being the only person in the store with several other customers. Job well done!!!!

Frank G.
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Customer did not leave a comment.

Frank G.
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Customer did not leave a comment.

Frank G.
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thanks to the whole crew for being great!

Frank G.
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customer service is always excellent! no need for improvement

REY R.
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Excellent customer service! Will do business again. Thank you.

James G.
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Customer did not leave a comment.

Giovanny E.
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Nothing to change good job

Christopher W.
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Very quick and professional check-in

Javier V.
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Customer did not leave a comment.

Americo S.
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A Faster Computer system, would help keep moving lines faster

James L.
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Customer did not leave a comment.

Frank G.
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always exceptional service when I rent from here.

Lorinea` C.
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Customer did not leave a comment.

Liliana H.
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Customer did not leave a comment.

Kimberly M.
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Nothing; you went above and beyond!

Christina J.
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This was a bad experience I did my reservation online my truck was not available I didn't receive my truck to over an hour and 30 minutes after my original reservation time at 6 a.m. when I called U-Haul customer service to figure out I was transferred to four different people to end up with a manager to tell me that it's not customer service fault that my truck wasn't available my truck was there at the U-Haul location but it was way in the back where I could not see I walked around the location and could not find the truck when the location opened at 7 a.m. the manager was helping another customer and I had to wait I've called several times and I've also asked for the phone calls to be sent to me they was not sent to me

Daniel M.
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Customer did not leave a comment.

Stephan K.
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Best service ever legit best service quick and friendly . The guys there are so helpful please if you ever thought about promoting the gentlemen who works Monday’s during the afternoon you should. Thank you.

Monica H.
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Customer did not leave a comment.

Yolanda F.
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Great customer service. Manager David was very helpful. Associate David was also very friendly and made sure we were well taken care of. Thank you both for a pleasant transaction.

David R.
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Customer did not leave a comment.

Rosamar M.
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Awesome place! Gr8 customer service! David was fast , efficient and very experienced. Thank you!

Jimmy M.
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Customer did not leave a comment.

Richard S.
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Front desk and rental lot person have been very helpful and provided great service!

David H.
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Customer did not leave a comment.

Patrick M.
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Customer did not leave a comment.

Stephen C.
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Customer did not leave a comment.

David C.
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Maybe one more person to help with checkout on Saturday mornings. My equipment reservation was for 9:15am. At 9:15am I was wIting in line to pick up my truck. I left the lot at 9:40, 25 minutes later. Not that bad except the clock on my 4 hour rental started at 9:15. It should start when I drive off the lot.

Zhixin T.
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Customer did not leave a comment.

Gerardo J.
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Again renting a truck is such a hassle. I felt like I was a criminal being put through various tests to be able to rent a simple pick up truck.

Gerardo J.
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You treat honest costumers like criminals because you have had bad ones. That’s not my problem and stop renting out trucks if you feel your customers can’t handle them.

Satnam B.
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Customer did not leave a comment.

Dana L.
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The process for returning was quick and easy.

Nathaniel S.
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Customer did not leave a comment.

Abby T.
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I was moving & realized at last minute I would need a bigger truck. Although David was the only 1 working on a Saturday morning & was extremely busy he went out of his way to help me & the several other customers waiting in line. He was professional, kind & went above & beyond to accommodate everyone in a timely manner. Then he was even more awesome & understanding when I needed the truck longer than I had originally planned due to the fact that I ended up not moving into my new apartment & had to basically move my stuff out then back in again. I was already under a tremendous amount of stress & was expecting more hassle regarding truck, but David was friendly, understanding, & helpful. Thank you from bottom of my heart David. 5 stars!

NORMA F.
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David is the epitome of customer service. He went above and beyond and I would recommend him to everyone. Thank you again!

Melvin R.
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Customer did not leave a comment.

Concepcion C.
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Customer did not leave a comment.

Gloria A. | Overall Experience |
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Customer Service was excellent. Well informed and knowledgeable. No hassles when renting my truck. Felt a little sad when I closed out my unit. Will miss them all. (especially David)

keshia s. | First Impressions |
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I received exceptional service from the manager David, also from the workers when David the manager was not around.

Irene C. | First Impressions |
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David was the best . thank you so much David ! Very professional staff 👌🏼. i will definitely recommend it

Pedro L. | Overall Experience |
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Good job

sid martin e. | First Impressions |
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Mr. Rios is the gentleman that assisted us with our rental. He was very helpful and is a good representative for your company.

allison s. | First Impressions |
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Miguel Rios was awesome! He made sure we has the best unit for storage. He was very plesant and professional . The owner was very kind. He brought us cold bottled water to drink as we loaded the unit.

Rufino C. | Overall Experience |
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I recommend this U-HAUL, to all all the hard workers. If you want to save money and have your extra items or other property 's secured , Store it at this place.They work with you .(They really do)$ave

Yesenia F. | Reservation |
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Mr. Rios kindness and helpfulness is an asset to your company. He gave up his own time to help me move into my unit.I was sleep deprived, injured, and exhausted without his help i couldnt have done it

Robert M. | Reservation |
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All my questions were perfectly answered by the manager, who was also very courteous.

alisa j. | Reservation |
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Miguel was great when I came in I was very frustrated and he stayed calm the whole time and work with me he has great customer service skills

Ana C. | Overall Experience |
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If the second level of the storage facility is needed; I would recommend potential customers another facility. Solely, on the basis of a lacking elevator.

Jan T. | Overall Experience |
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They definitely didn't have enough staff. every time I went I had to wait along time for service. Not good.

No reviews have been submitted for this location.

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