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Leo NCustomer Reviews for U-Haul Moving & Storage at Hwy 280
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good customer service
roosevelt a | Overall ExperienceThey had people working the counter that were not experienced and didn’t know how to use the computer. I was told that I had reserved a one way trailer and would have to pay double. I just wanted to get going after it took over 30 minutes to check out. I was told where the trailer was and someone would be out to help me hook it up. I found the trailer hooked it up and in 20 plus minutes no one ever showed up. I just left. After done with the trailer I called support to find out where to drop off the trailer. They were super helpful and corrected my issues but then needed to return the trailer back to the same location. I pulled into the return area and someone met me and asked me to pull it around behind the building and he would meet me back there. Again I’m waiting for him to come out. After again waiting several minutes he shows up eating an ice cream treat. Glad to see I was a priority for them. They just seem to have no care for the customer.
JAMES GPlanned my entire month around getting a hitch installed and moving using my trailer to move and close on a property. U-Haul called after 3 1/2 hours and said they didn’t have the parts to do a simple electrical hookup and nobody nearby did either. Just a basic van. So, the weekend plans are shot. I’d never return. Service was slow. Unapologetic. Unexplainably terrible experience. Awful & ridiculous.
Ward IGood
Ronald RI dropped off after hours and the place was very crowded and it was very confusing about figuring out where I should park. There was hardly enough room to drive the truck around for a parking spot. Either signage for best drop off place or a less crowded driveway would be helpful.
Bryanna CThe employees you have there may be some of the worst in organization and customer service I have seen in awhile. We went to check in to our unit last Saturday, we found our unit and were on the app, when we got to it, it had a lock on it. We had to go to the front desk, and they had no idea what was going on or why. They offered to cut off the lock, but likely there is already someone elses stuff in there, so I asked for a different unit, which they provided and said it would update on the app. However that didn't happen, so I am still getting charged for the unit I'm not using and I don't know if they even know if someone is paying for the unit I am currently in. Meanwhile, the people behind us had also reserved a dolly, and they didn't have one to give despite the reservation. They never apologized or tried to make it right, they just told them to go somewhere else if they weren't satisfied. That place is a hot mess. It needs a new manager for sure.
Matthew H | First ImpressionsDropped off after hours. Didn't talk to any personnel.
CHRISTOPHER BThe truck assigned to me had a dead battery. The manager was very helpful in getting us on our way. It did take a while but the staff was very help full. The real problem I had was the truck we ended up with didnt have working brake lights or turn signals.
John MHave more appliance dollies.
BRUCE LGive Kaiden a bonus/raise. He went above and beyond helping us drop off our trailer well after the store's official closing time. Polite with a great attitude and smile. Much appreciated.
CHARLES DEvery one was helpfull and the service was great. I couldn't have asked for better service. I would send people there.
Dana O | Overall ExperienceThe young man who answered my questions when I inquired a week ago was vey helpful and friendly. Very pleasant and happy. The young woman who helped me obtain a storage unit was very helpful, patient and friendly. Since I have not used this service before, I had quite a few questions. She came into the storage area to explain all steps needed to access the storage unit. Very pleasant and happy. I am very favorably impressed with the service that I received. Thank you..
Jacqueline O | First ImpressionsIN GENERAL EXTREMELY OVER PRICED.
VITOJ MAnthony did a phenomenal job! He is very professional, hard-working, has a great attitude, and knowledgeable. In the midst of a very busy day (it is the weekend that many of the nearby colleges and universities are moving out, so there were many other customers there), he kept positive, professional, and efficient. Not to take away from the other employees, as they also appeared to have positive attitudes. But, Anthony checked me in, installed the hitch, and finalized my payment.
Jason CPersonnel was somewhat helpful at the St. Paul, MN location except at the end when no one was outside to show us where to park the trailer upon return. That was a bit confusing, so we unhooked the trailer and just dropped it off in the enclosed parking lot. Because this was a massive UHaul facility in St. Paul, it was a bit chaotic. However, I highly recommend UHaul for small moves.
JEFFREY ROver charging for rental should be cheaper 68 dollars per day is exspenive.
GARY CCharged me 2 days extra because they couldn’t have one person do the easiest job ever the right way.
SPENCER KNot an improvement but a shout out! Anthony has exceptional customer service skills. He was friendly and very helpful. I appreciated it greatly.
Tricia FMade move a little less stressful
Latonia R | Overall ExperienceCustomer service, excellent The front decks services very good. and I like it to another employee. rent to return easy way so you guys good job I like.
MESFIN AI did not appreciate check out clerk taking my photo(also did not ask ) plus took photo of front and back of my DL What the hell ? I had recently rented trailers from Uhaul, and this is how you treat your return customers ?
ANTHONY SNothing
NELSON CMy appointment was for 10:30. They didn’t even start until 11:30. No apologies or “thank you’s” for patience. The young Hispanic kid who checked me out was rude to me and his coworkers right in front of me.
David LYou charged me for an extra day even though I used the truck for 4 hours (and i paid for 24 hours). Now i have for you to give my money back. What a ridiculous service
MERIEM LBox arrived with dead mice, mice poop everywhere, and damage to my furniture from the mice
Nafula NThey did not follow the manufacture or Uhaul's instructions on how to install this hitch. The instructions call for a small 1"x10" and 5.5x3.5 rectangle in the fascia, instead all fascia was removed and the bumper was hacked away from end to end.
Jeffrey GTeam was extremely helpful.
THOMAS SI received excellent customer service. Pleasant, friendly, knowledgable.
JAMES SA younger UHUAL employee was not very helpful at helping me set up a motorcycle trailer. This was my first time attempting to tow a trailer. At first, they were sort of dismissive and did not have an approachable attitude. I shrugged it off since I assumed they must have been tired or shy. I was instructed to go to the back to wait for the trailer set up. He never showed up. No one showed up. I was able to figure it out but it would have been helpful to have someone help me through it. I feel like they were careless and unsupportive. I hope the management and employees can be more supportive to their customers to ensure safety and reliability.
LUCKIE VExcellent experience, thank you!!
Sofia NEmployees were lazy and not eager to assist nor explain the pickup process or charges on my bill. Staff attempted to add a $100 charge without explaining and refused to retrieve the mattress bag that was paid for online and showed ineptitude with their own computer software. Also failed to place dolly or furniture pads into the truck ahead of time because "they were all the way in the back", and quoted prices significantly higher than the initial online quote. Very unsatisfactory experience, and I would appreciate management reaching out to me about this very low-quality experience.
JORDAN GYou people have me the wrong truck and tried charging me 8 thousand dollars for a mileage discrepancy. You’re a horrible company and I’ll never use U-Haul and always talk bad about you
DION KSuper friendly and helpful staff as usual with U-Haul.
THOMAS SToo many rats inside the storage. Staff wasn’t clear on the move out process.
Cassandra B | Overall ExperienceInitial check in was timely even though I did online check-in.i still had to deal with lines and wait time
Latonia R | First ImpressionsI'm a frequent renter of trailers and vans from this location... for our photo/video business. The staff keeps changing, but they're always good... the equipment good... location easy to access... online ordering/pre-check-in helpful (the app is working much better these days). Will be back again!
Jeffrey NGreat help good equipment, probably a little short staffed.
GARY OIt took me over 30 minutes to pick up my vehicle. For starters, the on-line check in takes long enough that someone came out and had me come in instead. I reserved a cargo van. That's what I wanted. However, for some reason the guy checking me in gave me a 10' truck. At one point he even said 10' truck and I corrected him with "van". That apparently didn't register because he still assigned a truck to me. So when I was given the paperwork and a vague notion of where my vehicle was, I searched for a van, checked all the license plates and vehicle numbers, but none matched my paperwork. So I had walk all the way back to the customer desk to find out where my "van" was. I was then told it was down the alley and I said there are no vans down there, only trucks and they said I have a truck. By this time I was already running late and couldn't take the time to have them correct it so I just went and got the truck. The truck was not clean. There were remnants of twine and such left over from the last person who rented it and the radio was blasting so chances are no one even started the truck up after the last person rented it, unless they were deaf. After I got home to pick up my items I realized that I couldn't take one of the items I wanted to because it is a big stained glass panel and I didn't trust the truck suspension to not shatter it while driving. THAT'S WHY I WANTED A VAN! Because I was running so late, I didn't have time to come up with some type of better padding to use. If I reserve a van, I WANT A VAN! And seriously, how many times do I have to say I don't want your stupid insurance before you understand? Are you just trying to piss off your customers and make an already way too involved check-in process even longer?
Chris FGreat customer service skills by the clerk
Todd MExpensive
Jennifer C | Overall ExperienceFriendly staff, easy process, quick pick up/drop off, very smooth.
SPENCER RNothing
JOHNNY SGreat customer service!
DEREK NOverall experience fine. Long distance moving is expensive. I am unsettled because I was offered a "VIP ticket" if I'm saying it correctly. Any how, it's a credit that I would use for storage. My units arrived the 17th. Meaning I would not use the storage for an entire month. I paid my entire bill prior to the 17th and tried to use this "VIP". I was told by the uhaul representative told it's too soon. I had to wait until the charges for the storage posted to to my account. Now these charges posted after I paid my full bill of $2,000 and something. Some days later the chargers for $199 which was the storage showed up on my account. I then called trying to use this "VIP" again and was told " oh it's too late, the charges have posted to your account" I explained the whole thing to a representative who says she would take care of it. She never called me back, no one knows anything about refunding me my $199. Don't offer it if you not gonna honor it.
Sharena AAlways rent from here. Customer service is amazing.
DERRICK KExcellent service! Website was great. I had to make an adjustment to the pick up time and that was super easy to do. Would definitely recommend U-Haul.
Marlene NActually I was thrilled with Uhaul- it was easy, people were helpful, and my stuff got here in one piece!
Kim KThe windshield wiper (driver's side) was broken. The location was convenient, and the staff did their job.
MARIAM BThere were mouse droppings on the furniture and on the floor of my unit. It was difficult to see inside my unit without bringing a strong flashlight. Otherwise, I appreciated the easy access and assistance when I fumbled with entry. It was climate controlled so comfortable to do work with storage. I liked ability to drive in to load my vehicle. Staff was always friendly and helpful.
CAROL D | Overall ExperienceExcellent service - UHaul needs to advertise more - previously I did not know that u Haul was available for a move of this kind
Michele DSwitched to different location. Trailer inside was dirty
BENSON GCouldn’t find anyone to help me. Check engine light was on in the truck. After I returned the truck and was told everything was good to go, got my receipt via email 2 hours later and was accidentally charged 2000 dollars more than I should have been because somebody entered the mileage wrong when charging me. This was obviously awesome because my bank account got overdrafted.
AMY ERude, incompetent service. Vehicle not cleared of snow and ice, cracked windshield.
MICHAEL CAll good!
PETER SEverything as expected. One comment from the last two rentals, I do not like the gas tank not being full when I pick it up and I am expected to have it full when I return it.. I don't know how much to put in to get the guage back to "one line above half". Especially when the gauge doesn't have the same markings as the contract. This process seems like some end up paying way more to refuel while others may not refuel at all.
RICHARD JGreat staff! Fast efficient and courteous. Highly recommend.
Mark CLovelle was a great helper with all the transactions
JOSE SFrom check in, phone support to local store and assistance at store . EXCEPTIONAL. Please treat these people well!
DARLA IEverything was great!
MATTHEW MLavalle at the front desk was great! The truck was not warmed up for me and the battery died on me once during the day rental.
NATHAN KAwesome friendly people! Shout out to Lisa for excellent customer service.
PAUL AOvercharged me for mileage, odometer at pickup was 5 miles below their stated reading. Will bring it up upon next rental to get reimbursed, credited. Interior cargo was not cleaned.
CHRISTOPHER NVehicle was blocked in at pickup and hard to access. Walk way to vehicle was full of snow. Vehicle was covered in snow and ice.
ANTHONY BThe return was super awkward and I m pretty sure I was over charged but meh
Joseph MThe trucks are parked very close to eachother barely leaving enough room to squeeze in between to even get into the truck let alone have space to do pre inspection.
Tuan PKeep up on the trailers. I was extremely wobbly
BRANDON WI interacted with three staff members. Each and every one was personable, helpful, and professional.
Andrea CThe young men employed there were very helpful and explained rental details well. When I left I knew exactly what I got myself into. When I returned the equipment as was suggested/explained to me I was charged NO late fee or NO cleaning fee or NO gas charge fee. I am very happy this place is next to my residence and I like the people working there. Thnx.
RANJIT BThis placd has mice. i've seen them running down the halls. i also found my boxes chewed through, peed on, and pooped in.
Erika W | Overall ExperienceA couple of weeks after renting the storage unit, I tried to pay my bill. They had no record of my name, my address, my phone number, the storage unit number. I’ve used U-Haul now twice. Both times I had extreme problems with their record keeping. I am close to calling the Better Business Bureau. The record is awful. Their help is good, however.
PHILIP A | First ImpressionsDry friendly staff when we needed help.
Dagmar K | Overall ExperienceI want to bring to your attention a serious issue I encountered at the U-Haul location on Como Ave in Minneapolis. I secured a storage unit in August 2024 with the intention of staying for just one month, which unexpectedly extended to three months. Initially, I did not purchase insurance due to insufficient funds on my card, but I secured coverage in September. Recently, when I went to retrieve my TV from my unit, I was appalled to discover dirt or clay covering my belongings, along with significant mouse droppings that were smelly and damp. Upon investigation, I found that mice had chewed through my bags, resulting in damage to at least half of my items. The storage unit next to mine had a visible issue with their ceiling, suggesting that this problem was likely exacerbated by their situation. I spoke with the manager who directed me to contact Dan, who informed me I could remove my items only after Thanksgiving. I emphasized my need for another unit since the insurance required that I only keep undamaged items. Unfortunately, Carl, who was my point of contact, never returned my calls and is now no longer employed at your facility. Despite the ongoing issues and my need for a different unit, my card was charged for December, and I've received no solution or communication regarding my situation. I find it unacceptable that I am still left with bags in my car that should have been safely stored away. Therefore, I demand a refund for my December payment, as this situation is unfair. Sorry, his name is Carl, not Dan. Please feel free to contact me regarding this issue. Lazara Salgado, 6128508416, please leave a text message if your voicemail is still busy.
LAZARA R | Overall ExperienceWeekend staffing was very low - very often had to wait in a long line to talk to somebody in the office. Sometimes access to the storage loading bays was limited or blocked completely - at one point, there was a vehicle parked without moving for nearly 24 hours. This was frustrating.
David R | Overall ExperienceMy reservation was not made for the right place, or size of unit, or time needed. Later making the reservation weeks ago, and confirming it twice with customer service, I show up to the storage facility after loading a 26 ft truck and driving 10 hours and they had no record of my reservation.
JEREMY L | First ImpressionsWas easy and simple.
Bla K | Online Move InI needed to move items from my UBoxes into a new storage unit. The workers refused to put the boxes anywhere near a door for easy access to the storage units. Claiming that supervisors were around and ignored us the rest of the time.
Jamie L | First ImpressionsThe facility is very nice! The staff are great!
Paul N | Overall ExperienceVery few carts to move items
Lucy A | Overall ExperienceAlways saw mice running around the indoor facility. Most staff are exceptional. Only left storage as the increased monthly rate. Ended up finding larger storage about 20 miles away. But based on price alone is why I would not refer
michelle o | Overall ExperienceThank you very much
Michelle R | First ImpressionsDead rats
Ahmed A | Overall ExperienceWe had a small issue, which was my fault, and the staff fixed it with no hassle. I have used this facility for 2 years and suggest anyone who has a student at the University of Minnesota, this is the best and closest to campus.
Todd W | Overall ExperienceThanks!
Nancy M | Overall ExperienceThe staff needs to have more time to show ppl where their storage is located. I got lost looking for my storage and I had to work .
LAZARA R | First ImpressionsThis facility is very busy. The staff were very pleasant and very helpful. They took the time to answer all of my questions. I would recommend reserving a unit ahead of time if possible as they were nearly full!
Paul N | First ImpressionsFriendly and helpful workers
brandon y | First ImpressionsEmployee's were kind and helpful and knowledgeable with the answers to all my questions and concerns I had, despite the not so great day he was having himself. Much better service than public storage has. Thank you guys so much for helping and understanding my tuff situation I'm currently experiencing these days I appreciate the help and gratuity you all provided during my first day at the Como Ave, U-Haul storage center. I appreciate all of you. 💯🥰
Stephanie C | First ImpressionsGreat staff, great facilities. I'll be back again!
Jeffrey K | Overall ExperienceWhen we arrived were unable to get the garage door to open when backing our until trailer to the door. Thankfully we are skilled with moving a trailer around quickly as we had to use the front end of the truck to alert the sensor to open then I had to stand in the doorway keeping the garage from closing by standing in front of the sensor while my husband backed in. It was quite frustrating and when we left we struggled to find how to get out! It took another customer’s help to show us where the garage door button was to leave. More signs would be helpful. More signs with less long winded wording would be great too. It was way too much information to take in to figure out what steps we needed to do. I do appreciate how thorough the signs were so I’m not saying get rid of those but maybe a sign saying garage door button here with simple wording. The facility itself is great and felt secure and clean.
Aaron T | Online Move InExcellent facility. Great materials. Understaffed consistently. Poor computer system.
Sarah H | Overall ExperienceThe entire group of guys there are always helpful and friendly.
Nate B | First ImpressionsRate infection and the GM acts like it’s normal
ANTHONY W | Overall ExperienceHad no bad experiences at this facility.
EARLIE B | First ImpressionsThe customer service at this location is top notch and they went above and beyond accommodating my dock height truck for loading into their storage which made all the difference in a quick and easy move in. I definitely would say that Ethan has some quality customer service skills and handled my whole move in process fast and easily. Somebody call the police because this guy's killing it.
joshua t | First ImpressionsWhile the registration for this site was easy online and I got into my space and unloaded my belongings, access to the storage space was not always accessible without having to walk and carry belongings because the pull in spaces were filled. At least three attempts to get access to storage space, I turned around and left. Even on the day to pick up my last belongings, when I arrived all the pull in spaces were full. After first parking, someone pulled out but after I got pulled in, I only ever saw one storage space where a person was sorting belongings - all the while blocking access to others to pull in, and all the other pull in slots were filled with cars as well. For this I have moved storage to another site, where it is pull in and drive thru and I have always had access. Even if the pull in is full of cars ever, access to the elevator is close to my space and the space is twice as large for less money. And more accessible on a route I take several times a week. I am thankful the use of the storage space and have always been happy with UHual but accessibility is important to me. Thank you. While I am required to say yes to office hours and friendly staff, I did not interact with the office or staff during my rental. Rental was handled online only.
David R | Overall ExperienceMy brother died. Some stoked his tools and other items. I know who this was. I submitted a police report. I spoke the GM after I contacted the police and he was waiting for it. That was in Oct 2023. Today, no one has returned a call to the police and their request for surveillance video information. This is horrible. I’ve spoke to a total of 3 people. Over $1300 of items was stolen from my deceased brother & your company who is suppose to offer secure place has done nothing. Very sad situation
Dee M | Overall ExperienceGreat experience
Todd W | First ImpressionsI only had one issue. I wanted to get at my unit on a week day after 7 pm, however I couldn't get access, and the office was closed. Access for the unit was supposed to be until 10pm that day. Other than that one issue, I was very pleased with staff and the availability.
Peggie S | Overall ExperienceSeriously the staff here are AMAZING! So helpful, going above and beyond and all with a smile. Shout out to Rodrick and Caleb and the countless others who over the course of a month of moving in and out of storage and renting trucks made the process way less stressful than it could have been. It should also be mentioned that I witnessed some really patient and graceful customer service, stressed customers walked out informed and calm knowing their options. Major props all around. Thank you.
Danielle O | Overall ExperienceThe staff has been nothing but helpful and the whole experience has been good.
Paula M | Online Move InAfter a relocation move to Saint Paul, I had excess stuff that needed to go somewhere and this facility was convenient and had a good price. That was about 18 months ago and I made one downsize during that time to the unit that I was just able to close, because I finally was able to find a home for everything. But they were great during the entire time when I would visit, when I made the change in unit size, and when I did the termination. The online access and service there was also good during the entire experience.
HOBSON C | Overall ExperienceFor someone who has never gotten a storage space before it was very confusing and I was not sure how things work. We ordered a 10x20 unit and was given 2 10×5 units at the back of the facility. I saw numerous units the size we ordered without a lock on them closer to the loading dock. I hired movers that you recommended who were great despite the circumstances but I ended up paying them an extra hour for a half hours of work which would have not been needed if we got what we ordered. I was told that Uhaul provides locks but only one u it had one available. Luckily I brought one of my own.
Ruthann L | First ImpressionsCards weren’t working so it was a little stressful. I don’t have a card still bc staff weren’t able to get them working. Staff were really helpful and tried their best. However the tech issues were frustrating and inconvenient for me and have made me anxious.
Michelle S | First ImpressionsMost of U-haul storage facility has climate control. This is very nice for storing stuff and at timess convenient. Not only that, but they also have security alert, which is also good.
LAWRENCE I | First ImpressionsOn Friday, March 29, 2024 I went to the U-Haul Storage to pick up a U-Haul Truck to move out of the Storage Space I had been renting. We returned the U-Haul Truck about 9:00 pm instead of 8:00 pm their closing at 8:00 pm and was told to drop the keys and two cards into the drop box. Earlier when I talked with one of the store workers I noticed he wasn't as friendly as the other person who had giving me the Storage Space back in May, 25, 2023! Today, Tuesday, 4-2-24 my storage release date was e-mailed to me.
Cozetta M | Overall ExperienceMy storage unit had a massive Mice infestation, I cannot believe how badly I have felt about this. My bed was destroyed, and my love seat, they had to be thrown out. I am still going through my boxes and cleaning mouse turds, chewed boxes and urine on many objects. I have been overwhelmed and traumatized.
Diana S | Overall ExperienceSecured buildings with passcodes that do not allow 24/7 access cause great inconvenience during move in and out
Cory H | Overall ExperienceThey were extremely patient and understanding to my situation.
Julius S | Overall ExperienceVery well maintained, clean, and great people to work with.6
Paula W | Overall ExperienceThanks you for keeping our things save and I will definitely recommend uhaul
EYEesha H | Overall ExperienceStaff gave minimal instructions, hard to follow considering that I’d never rented before. I was also assigned to a unit that was already rented which meant another trip to the office.
Rebecca M | First ImpressionsThere was water linking and messed up my bed and mattress.
MECCA G | Overall ExperienceHello, I have been trying to reach manager- Paige Williams at this location for a couple weeks since I vacated the unit, and left a few messages with staff for her to follow up. I had a medical issue come up the day the unit was vacated, and was not able to discuss insurance claims with her as planned. There was a serious rodent infestation issue in my unit creating a lot of damages, additional costs and issues. I was surprisingly still charged for the month, regardless of this disgusting and unacceptable rodent infestation. Please contact me at the email listed on my account as soon as possible, regarding insurance claims/damage procedures. Thank you.
rose B | Overall ExperienceHorrible customer service.
Lakita B | Online Move InMy belongings 5 BOXED CLOTHES were emptied STOLEN and My CLEAN BEDSHEETS and PILLOWS was USED SHARED. My New furniture I brought in was SWITCHED with a VERY DIRTY HOMELESS ONE. My NEW cooking UTENSILS and PLATES were STOLEN and SWITCHED with theirs. EXCESSIVE AMOUNT OF TRASH WAS DUMPED IN MY STORAGE UNIT. AND POURED WHITE SUBSTANCE POWDER ALL OVER MY BELONGINGS. UPON MOVING MY BELONGINGS I COLLECTED 5 TO 6 SACKS OF U-HAUL TRASH BAGS FROM MY UNIT. MY BED FRAMES WAS USED AND DAMAGED. SOMEONE BIGGER THAN ME WORE MY CLOTHES AND DUMPED THEM DAMAGED. I ALSO PURCHASED INSURANCE TO COVER MY BELONGINGS BUT IT WAS REMOVED FROM MY FILE. THE STAFF I SUSPECT DID THE THEFT. AND WHEN ASKED TO REVIEW THE CAMERAS WHO ENTERED MY UNIT THE MANAGER ETHAN REFUSED MANY TIMES. I NEVER INTEND TO EVER DO BUSINESS WITH THIS LOCATION EVER AGAIN. ALSO MY DEBIT CARD IN THEIR POSSESSION WAS UNLAWFULLY CHARGED. THE STAFF AND THEIR FAMILIES DID THE STEALING OF MY BELONGING. I AM ASKING FOR THE MAXIMUM INSURANCE COVERAGE FOR MY STOLEN AND DAMAGED ITEMS.
Susan F | Overall ExperienceWe were attended by Page and staff. All of them were really helpful. It is not the first time we have been at this facility and we just feel thankful for all patience and for explaining fully all the services we were interest in. Our special thanks to Page.
RONALD C | First ImpressionsStaff was friendly and very accommodating and good to work with.
Ken B | Overall ExperienceThe limited hours are upsetting for someone trying to move and suddenly locked out from their own unit. Most other storage factors allow 24/7 access. Also there are supposed to be 18 carts for moving and only 2 mattress carts were available, 0 flat beds.
Cory H | Online Move InVery kind staff at this location. Night and day in comparison to Colorado
Alexandra H | First ImpressionsAny time I had a question or needed something, the front desk staff was very nice. A smooth process for both getting our storage unit and eventually moving out!
Erin S | Overall ExperienceI liked that once I went into the office to let them know I had moved out of the storage it only took being handed a moved out receipt! Thanks so much Como U-Haul.
Cozetta M | Overall ExperienceCool
Laquan B | Online Move InNot happy that there is no refund of unused storage or credit from unused storage when changing units. This has happened to me twice and I should have received a discount of several weeks. Whoever the thief is responsible for this policy should be prosecuted.
Joel M | Overall ExperienceStaff was professional and courteous. I appreciated how helpful the staff was at the front desk at the U Haul facility located on Hwy 280/Como Av in St Paul, MN.
Patti H | Overall ExperienceEmployees were on their personal phones, very unprofessional. Mad customer standing in front of store. Didn’t feel like a safe place to leave my stuff. Didn’t use the storage. Called the next day to cancel but they did not cancel the day unit.
Janelle J | Overall ExperienceNo the managers that were on was passing drugs and had hit someone car that was in the lot and took there phone from them and smashed it on them
Nicole B | Overall ExperienceStaff attentive and accommodating wrt our move out times. Thank you!
steven c | Overall ExperienceEthan and his team are top notch! Uhaul is better because of them!
Why I | Overall ExperienceVery bad uhaul! Very unprofessional GM!
Jackson H | Overall ExperienceMobile check-in/checkout makes everything simple and easy. The only caveat for Hwy 280 location is limited customer parking.
Venice A | Overall ExperienceTerrible uhaul. The GM never replied to any of my questions whether over phone or email
Jackson H | Overall ExperienceMoving is so stressful, and UHaul offers a great service for those of us that need temporary storage. There is so many layers of information and steps to go through, I had my phone, laptop and my partners phone going all at once to coordinate the rental. And emails, texts and standing in line...
Linda B | Overall ExperienceStorage was fine. The thing that totally sucked was that they cancelled our truck due to us not picking it up. Yes we thought that scheduling a truck meant that you had it no matter what. We were 3 hours in before we were able to get there. Truck was given away. Staff said they contacted us but we received no text or call or email as far as we could search. I’m going to call that a CYA lie. Too bad, so sad was my impression. Made me feel stupid which is I guess is the customer experience they were going for.
Brian M | Overall ExperienceThe staff there were I returned the truck and got a unit were exceptional. It was extremely busy but they orchestrated the traffic in the bay and returning trucks like a well oiled machine! I was very impressed. All the customers were happy because everyone was courtesy and helpful to one another. You rarely see that. I would've thought that people would have been impatient, cutting in front of one another in the bay, parking lot or returning or renting trucks but that wasn't the case at all, the exact opposite 🤔 I believe that was due to the outstanding reliance and calm of the staff. The knew the answers to any questions and any problems you had they were quick to resolve it. They went above and beyond.
karla a | First ImpressionsExcellent
MOHAMED K | First ImpressionsNot a great site, folks. Bathroom: no trash cans. Very unfriendly staff. 24 hour access would've been nice. If only the people that worked there were cool and having fun - they're not. They've been so unfriendly. I guess it's the big "twin cities" thing. It's sad, and you are obviously not doing something right there. Air circulation: not good - - big dust on things stored in the A/C portion. Overall, a below average / poor experience.
Biff M | Overall ExperienceVery friendly and helpful staff
Ken B | First ImpressionsWords can’t explain, or describe how amazing the staff is at this location. They were so accommodating and helpful. I’ve been in customer service for a while now and I wasn’t treated like a customer. I was treated like a person almost family. I was facing a serious emergency/crisis and Ethan and Lisa made it possible for me to get my belongings safely and securely. These two deserve 1 million gold stars. . Thank you so much to them and their team for giving me my life back and I wouldn’t get a Uhaul from anywhere else. Thank you so much again.
Brittany B | First ImpressionsI don't like how you have to park and load everything on carts to unload/load. We had to wait a long time to be able to pull out truck up to the loading dock area. That party is extremely unconventional. Too much extra physical work and very time consuming. The staff are all wonderful though..
Michelle R | First ImpressionsDidn’t close account when loved and tried to change me for past due fees because of it
Adrian A | Overall ExperienceThe rent is well over priced for the size of the units!
KEDRA G | Overall ExperienceLisa was wonderful to work with. She answered all my questions and explained how the key card worked. She was very knowledgeable and professional.
Patti H | First ImpressionsWould like to recognize Will at U-Haul, he helped back in our 20’ trucks onto the loading dock. He was friendly and had a brief chat with him. He made it a welcoming experience.
SUZZETTE C | First ImpressionsEthan was WONDERFUL
Kent A | Online Move InUnbelievably nice they are so sweet it is not funny and very helpful and when I had a question they answered it perfectly I love you all staff
Bonita R | First ImpressionsGood
MOHAMED A | First ImpressionsThanks!
David W | Overall ExperienceWe tryed using a competitor storage but we had alot of problems with that facility and
Paul b | First ImpressionsMartell was a great help
Dorothy W | Overall ExperienceTeam is outstanding
Ethan A | Overall ExperienceVery smooth
viola a | First ImpressionsGreat family business affordable and will always be a preferred customer 🤩
Roderick E | First ImpressionsI called the location on Sunday 7/2/23 to advise that I would not be able to start a storage unit that day to to a Uhaul truck mechanical issue outside of my control. I spoke to the PM manager William Wiley. He did not ask for any of my information to pull up the reservation and did nothing to ease the concerns I had about securing my items once I finally made it to St Paul. Upon arrival to drop off the one way truck rental I asked for a manager to discuss and note my file regarding the air conditioning not working for the entire trip of near 500 miles and to let someone know that the truck was not running well. As soon as my son and grandson walked into the Uhaul office the employees were told that they were supposed to say that they know nothing if Lisa asks any questions because she is recording everything. The manager repeated this to each employee by yelling this across the store with me and my family standing there. After unloading the truck I spoke with the PM manager Will who didn’t pull anything up and didn’t seem interested and advised me to go online to submit a complaint. Both experiences were unacceptable and very unprofessional. I plan to move my belongings again asap because they don’t feel secure or safe nor does Uhaul deserve my hard earned money.
Lisa K | First ImpressionsYour worker was wonderful he explained how to work the code I'm a older person I thank him very much for explaining
anita s | First ImpressionsThe staff were super nice and helpful. Wish there were more than just one load in/out area. We ended up having to wait with our U-Haul because it was so busy with other people plus our unit was the farthest away from the loaf in. We had a lot to move and store. Many trips back and forth and it's quite a ways away from the doors.
Michelle R | First ImpressionsWas told I can use a promo, set my unit up online and used code and then later I still got charged full amount different from what I was paying for and told.
Jariah W | Online Move InEthan and his staff are amazing!
Why I | Overall ExperienceStaff is very friendly and helpful
Tom E | Online Move InThere's no lights that work so it's hard to see in the unit during the day even. It's nearly impossible to get 24 hours added to the account I moved in late and was told my due date could be pushed out 10 days but still has not been The garage is always full of the company's vehicles that are even being currently rented making access limited and hard
Junikka A | Online Move InThere was dog feces & urine at n the main corridor a couple times.
KATHLEEN K | Overall ExperienceI wish to draw your attention to the very sketchy manner in which my original experience with UHaul was managed in . . . Was it January? Specifically, i booked the original transaction online at what I would call a usual and decent price, but when I got to the store the Price charged was VERY different, by hundreds of dollars. It was as if the store was being managed by a gang. And . . . I had to call repeatedly and WORK at getting the price adjusted. It undermined my faith in UHaul. Please examine this transaction to learn of there was skullduggery involved, a problem with your system, or a problem with one or more employees.
Anthony M | Overall ExperienceThe company failed to inform me that I needed to use a round lock on my storage locker and I used a u-lock. The storage company then came along and put their own lock on there and did not notify me in any way. They claimed that they called and left messages they did not. When I told him that I needed the lock removed they then proceeded to explain to me their policy multiple times but I did not need to know. When I had called to ask about the situation one lady hung up on me another one called me back 5 minutes later and told me that it wouldn't be a problem to remove the lock and then someone else called me 5 minutes after that to explain the reason for the round lock. They did try to make me purchase the lock that they put on the locker which I refused. When I arrived at the office I asked them to remove the lock and they refused until a random person claiming to be an assistant manager came along. This company denied me access to my unit for reasons I cannot explain. Nowhere anywhere does it say that I must use their lock They delayed me for a week about a policy they didn't mention, and then while I was getting the lock removed they only gave me one key which means that they held on to the second key for that locker. And of course the person who unlocked my locker told me that they had just recently had about 20 break-ins I don't know why you think any would want to use the service at that location
Alexander O | Overall ExperienceBest place ever
adam s | First ImpressionsMy overall experience with this location and staff was exceptional! Staff is friendly, knowledgeable and extremely helpful. Facility is well maintained and I never had any problems. I appreciated that my items were well taken care of and secure. Should I need these services again, I will definitely use the Como location.
TIMOTHY D | Overall ExperienceGood facility and location. Would recommend.
JAIME R | Overall ExperienceWe have been customers since 2017. We autopay on time every month. I recently got an email confirming we had “moved out”. We had not. I called the facility and was told “someone put in and order to clear it out and it had been claimed by another customer.” We had not done this. After a few minutes a woman got on the phone and offered a free month to us for the troubles. But it sounded like our property had already been removed. She said it was still there and we didn’t need to worry. I haven’t been able to get over there this week but I’m concerned things could be missing. How was someone able to close out our account and move our property? Not a great experience. I will ACTUALLY be closing out and removing our property as soon as possible.
ANDREW W | Overall ExperienceI thought it would be nice if all trucks sizes had a ramp and to not be charged for the Dolly just let them be in the truck. I also, thought it would be a great help if an attendant were at the Storage dock to assist elderly/seniors with the card entrance/exiting especially when dealing with more than one card!
Cozetta M | First ImpressionsAll 6 access spots for storage access always taken up due to "vehicles in maintenance" leaving no access to customers. Customer service was rude. A associates hung up on me via phone.
Tam N | Overall ExperienceWonderful staff and love the vibes there. If I ever need another storage I’m only coming here <3
chamontierra h | Overall ExperienceNeeded drive up storage where I don't have to do double work and use carts. So if you don't mind wasting time, this could work for you.
Gianpaulo V | Overall ExperienceMy overall experience was above average, though staffing was usually a mixed bag. Some staff were helpful and friendly but others were dismissive and unwelcoming.
Rebekah G | Overall ExperienceNever gave me the key to the storage room but still charged me…
myesha C | First ImpressionsI have rented at one other storage unit, and this by far exceeds all expectations. The staff was friendly, courteous and helpful, and the storage unit was very clean, well-lit and easy access. Thank you, I will definitely rent again if I need to!
Julie W | Overall ExperienceEthan, the manager, took time to explain to me, the benefits of renting from U-Haul storage on a previous visit, and yesterday I was helped by Lisa, I believe, who got me through the registration process quickly, and took care of some service questions after I went to my space. I was also helped by a member of their staff with some questions about where to find my lock for the space and how to use the security key cards. Very professional, and I was very impressed with the service.
john k | First ImpressionsThey were very helpful
Robyn b | First ImpressionsThe person checking us in was clueless regarding the condition of the trailer. It resulted in a dangerous situation of the door opening during transit and our furniture falling out onto the road. Upon return the manager was less than concerned but eventually credited the rental. The woman checking us into our storage area was very good. She was the only person there that lifted a finger to help us.
Margaret M | First ImpressionsGreat
randy s | Overall ExperienceSolved a 6 month storage problem
Marilyn H | Overall ExperienceMy lock was not in the unit and the young man I try asking a question was being rude and had a bad attitude.
Nicole B | Overall ExperienceWell my lock wasn't in the unit like it said it would be
Nicole B | Online Move InThe staff at this locations are terrible. They don’t communicate how to use the doors or access the units - you just have to figure it all out. They aren’t helpful friendly. Give one word answers and don’t offer solutions or suggestions. One staff person opened the door as my teenage daughter was trying to put the truck key in the return slot after we rented a truck & slammed into her… didn’t apologize, say excuse me or anything. He just looked her up and down like she’d just hit HIM with the door. The storage unit itself was clean, the temp was correct, access was easy & the overall facility was well maintained, besides their always being u-hauls & the same vehicles parked in the loading bays leaving only 2-3 lanes available for customers. That said, regardless of the facilities - the terrible staff here mean I’ll never use or recommend this location.
Lisha E | Overall ExperienceThank you
DARLA M | First ImpressionsGreat customer service
Stephanie G | Overall ExperienceStaff was excellent to work with, making the whole process a breeze. Unit was easy to access and felt safe and secure.
Matt I | Overall ExperienceThe day I checked out it was very busy. I don’t remember his name but the gentleman who helped me got other staff on track, multi tasked to get me taken care of and made it a very pleasant experience.
WENDY G | Overall Experience280 and como ave in st. Paul staff Rock ! Great guest service! Thank you.
Wayne A | First ImpressionsThe employee Ethan was rude when we arrived to check in. He was impatient and not willing to help or find a solution to our situation and escalated the tension. He then threatened to cancel the reservation for the moving truck on the day of my move in. After moving out of the storage unit, my mom called to pay and end the lease. I received an email from Ethan weeks later saying there was overdue balance and the unit was not paid for which was false since it was already taken care of. I am very unhappy with our experience here and would not recommend anything other than buying boxes.
Olivia R | Overall ExperienceMissing a lock inside the unit - had to go back to the desk twice to get a lock for the rental unit. Overall, staff were easy to communicate with and the only real challenge was lack of parking for the duration of the truck rental (also from Uhaul).
Teng L | Online Move InGood job👍
joe p | First ImpressionsThe signage posted directing customers on adhering to procedures for alarm security is unclear.
Erica J | Online Move InCharlie was fab. Professional, friendly, knowledgeable, and went above and beyond. He needs a RAISE. I had a nightmare experience at a different location, did not plan on ever using U-Haul again, but Charlie & his co-worker, were the bomb. Thanks guys.
rose B | First ImpressionsI had a great experience with Uhaul. The service was awesome 👌. Thank you for your business.
Stephanie G | First ImpressionsChecking in was seamless! There were many trucks in the yard being returned and the fellow that helped me with the check-in didn't miss a beat.
WILLIAM H | First ImpressionsOver all it was good
cristina B | Overall ExperienceThere was rat poops everywhere and no food of mine was stored in there. No lighting was available above my unit so we could hardly see what we were doing. The light on the hallways would automatically turn on but non above the units. I called to ask a question about renting a truck from this location and the guy on the phone could not be understood as his sloppy English was so bad I couldn’t understand a word he was saying. The poops in the unit were the worse
DEBORAH R | Overall ExperienceThe staff alternated only one at a time. But they still were professional even after some customers were very unruly towards them. Awesomesauce!!
Marie S | First ImpressionsSo easy!
Angela W | First ImpressionsSince I didn't use my storage for the whole month of September do I get any money back??
Penelope W | Overall ExperienceThe staff was also professional and friendly. Answered all questions
Sandra S | Overall ExperienceSuper friendly staff beyond helpful unlike others ive been to its a little ways from my place but its worth it with the friendly people that work there make it a breeze. I never right reviews but I feel like this os worth it. Give them a try you will not be disappointed👍
Adam w | First ImpressionsVery professional operation overall. The facility was clean and well run. No problems encountered. The personnel, when needed, were very helpful. Our items were safe and secure.
LIA G | Overall ExperienceI never moved in and still billed for it.
tane f | Overall ExperienceIt was a busy day, but the staff was helpful. But there was someone on a vape pen at the front desk while working? I totally support that on a smoke break or even if they moved outside, but it seemed a bit unprofessional to be doing that at the front desk while the office was still open (indoors) while serving customers. But that would be my only real complaint.
Javan M | First ImpressionsTeam was very helpful and was able to make adjustments to our needs at the desk which was greatly appreciated.
Boyd B | First ImpressionsThe storage facility was perfect for my short term storage needs. I was also surprised how comfortable this storage facility is. The indoor loading dock is convenient, has plenty of light and comfortable. Various cart are provided to move your stuff easily.
Bernie K | Overall ExperienceAll staff there is very helpful.
Shanna R | Overall ExperienceI couldn’t find my storage space number on the paper and I was not told when they printed out for me. And then I was trying to help myself hard to find the room. I was exhausted and try to reach them to ask he said we are out of the clock. And I missed out that day to get in because I couldn’t know where the room is at, plus I didn’t receive that help I deserved it.
ABDIFATAH O | First ImpressionsStaff were very very unhelpful.
Everett D | First ImpressionsI went there and didn’t know exactly what I needed for my vehicle and rental unit. I told them exactly what I paid for already. I was only given a key for the vehicle and almost left and had to go back in and ask about the unit. They realized they did not give me everything I needed so then I had a key for the unit. That night I went to the storage space and there were homeless people roaming the indoor spaces. I did not know how to find or operate the building, no one was answering calls for assistance. Poor experience overall.
Marianna B | First ImpressionsExcellent facilities, excellent staff
Helvis M | Overall ExperienceRoderick Cason (I hope I spelled that correctly) made my move in and drop off of equipment as easy and efficient as possible. I had had problems with my reservation due, I believe, to errors made in Winnipeg, where I picked up the truck. I was frustrated by the additional stresses those problems caused en route to Minneapolis. Roderick's professionalism and sincerely caring attitude turned my mood around within minutes. He is a fine young man and a tremendous asset to the company, and that branch in particular. Thank you.
Danita B | First ImpressionsThe process was simple and straightforward and the guy who helped my boyfriend and I was very nice and quick! There was plenty of moving equipment to use to transfer my belongings.
Jennifer H | First ImpressionsWould've stayed much longer, but found a similar unit for a third of this price.
Janelle W | Overall ExperienceGhetto establishment , never able to help , supervisior is NEVER there to handle problems only on the phone . Wouldn’t choose this location
Tierra G | Overall ExperienceNo accommodation for trash
Costa V | Overall ExperienceGreat work, made it very easy to get a room at short notice and I managed to fit 2 couches and some boxes in their 5x5x10 with it having that extra height it made it extremely efficient !
Ethan A | First ImpressionsBest staff, polite and friendly.
HUDA F | Overall ExperienceVery clean. Warm. It’s Minnesota 😂😂😂
ALONZO E | Overall ExperiencePeople tend to love to hate U-haul, but I have had nothing but great experiences with the staff in this location.
Jarmo K | First ImpressionsI went to empty my unit to find out someone had broken in from the top. They went through my things and stole property. Interested to find out the results. Seems like an inside job. Very disappointed. And I had insurance.
Sojurner M | Overall ExperienceI all ways have trouble getting through to some one on the phone
carolyn s | First ImpressionsWish access hours were 24 hours.
Michelle O | First ImpressionsAll staff members I've interacted with over the past few days have been very willing to help - in particular Lisa - when navigating busy phone lines, answering questions, dealing with stressed-out customers, and new employees who appear to be still in training and not yet "in the know." I would recommend telling new employees to communicate to customers that they will help FIND the answer vs. the "I'm new" and throwing their hands up in the air. It does not instill confidence or empowerment to them, or your clients. That said, everyone has been friendly and polite to me. Thank you!
rona m | First ImpressionsVery helpful and courteous. Willing to help with ALL my problems!!!!!
Mary L | Overall ExperienceReally liked being able to drive in and park and the carts. Everything very convenient.
CAROL J | Overall Experience24 hour access like the store outing crystal would have been nice since I had a smaller unit here and was paying the same price as I was there. That and the lighting kinda sucks when the light on the rows are on it's still way to dark in the units but what sucks is how short the timer is on them. Having to go out of the unit and jump around just to trip the motion light was very inconvenient. But the staff is awesome here, the place is very well maintained, and it feels very secure, not once was I worried about my safety or my stuff.
amber r | Overall ExperienceNone
ERNEST C | Overall ExperienceI’m very satisfied with the staff and the attention that was provided to me.
TIMOTHY D | Online Move InBecause of the storage place a Los things they kept cutting the locks and changing the locks I think it’s a scam so they can get paid for the locks they lose the keys when they change the locks so you’ll have to buy new ones with your upgrade it make you pay more for locks. Had to cut lost twice to see if they don’t lie to my face would never ever come there again
ALONZO E | First ImpressionsStaff is rude. They give yiu a free month and then cut it off before the deadline and refuse to let you in. Asked me to pay and when I get there I am escorted off being told they don’t want me there then turn around and sell things they legally aren’t allowed to sell. Don’t ever go here.
Douglas C | Overall ExperiencePERFECT SERVICE
ERNEST C | First ImpressionsThank you Evan, Ethan, and Tim! Happy New Year. Be safe
Tiffany A | First ImpressionsThe guy that treated me after you login Como avenue and saint Paul he was a real friendly gentleman and I want to thank you thank you U-Haul
REGINALD W | First ImpressionsCommunications were difficult with this location until I got hold of the new Manager - Ethan Aveen-West--and his very friendly and capable staff Anthony. Even over the Thanksgiving holiday the staff worked very cooperatively with us. GOOD JOB AND THANK YOU VERY MUCH ! BROOKS
Dee M | Overall ExperienceI was assisted by Josiah and Lisa. They both went above and beyond to help me choose between UBox and UStorage options. I am from out of state (Las Vegas NV) so this decision was stressful for me, but they made it easy for me to come to a firm and resolute decision. Josiah even lent me his personal tool set so I could socket wrench apart some of my pieces for storage. This is by far one of the cleanest UHaul Storage facilities I’ve ever experienced. Every staff member I encountered seemed happy to be there and eager to help. I particularly appreciated the loading dock option and the 24 hour access indoor garage loading option to keep me out of the 5 degree snowy weather. I highly recommend this facility.
DAVID M | First ImpressionsMoving across the country is ... a lot. This UHaul storage location was honestly a smooth experience. Accessing our storage unit was simple. Reserving and cancelling were easy. Shout out to Anthony who got us set up and closed us out. Thanks so much.
Marisa C | Overall ExperienceGreat, friendly staff. Clean place. Very secure.
MAURICIO O | First ImpressionsSimply awful behavior by current manager. After his disparaging attitude and behavior toward me I said that he was being patronizing to me. He glared at me and walked away despite not finishing transaction. I reapproached him and he said that I had called him a name. Not so. He then told me to leave and return if I chose. I calmly but assertively requested his manager's contact info. He refused. Men in line looked shocked. I went to my car and returned a few minutes later. He then transformed into a different personality. Very odd !! Very spooky man.
kimberly g | First ImpressionsFast and friendly service! Location is very well maintained and convenient.
Natalya G | First ImpressionsFriendly staff and a well-maintained facility! Convenient location too.
Matthew S | Overall ExperienceVery clean and peaceful with nice staff
Tammy R | Overall ExperienceAnthony (I believe that’s his name) helped me move out of my storage unit and was really friendly and helpful. I think he was the one that also helped me move in. Great guy and helpful too.
Carlos C | Overall ExperienceOverall pretty swell experience
joanna O | First ImpressionsOvertime I have appreciated U-Haul compared to his competition like for the past decade or so it has become clear to me that this office, that’s the intersection of, and 280, is superior and just about any way to any competition within U-Haul or from outside. The storage is just one more thing that they’re doing very well and it ties in very well with renting their vehicles. Thank you once again good staff for allowing my needs to be taken care of in a way that took no extra time from me or created any stress
james h | Overall ExperienceVery easy and convenient with very helpful customer service.
Shanna R | First ImpressionsThanks!
Stephen R | Overall ExperienceI really appreciated the company's willingness to work with me when I experienced financial difficulties.
Lisa S | Overall ExperienceShout out to Anthony for exceptional service! Thank you so much for attention to detail and personable service. Would recommend this location.
Allison M | First ImpressionsThe facility is everything I needed. The staff is friendly, efficient,band knowledgeable.
Steve L | Overall ExperienceMy unit was broken into through the ceiling
Ann P | Overall ExperienceA big Thank you!!!
Robert H | Overall ExperienceI move my storage out by August 29, told the guy at the desk, gave him my #1284 told him I moved and they are still charging me, I am on the phone NOW, this is my 7th call since August 30th
annette h | Overall ExperienceI have recamened it to a friend
Robert H | First ImpressionsInternal communication is non existent
Maksim Y | Overall ExperienceThe staff and the facility are fabulous.
Debra D | Overall ExperienceVery happy with U Haul Storage. Very clean, very attentive, helpful, cheerful staff who helped me. Anthony was tthe one who helped me, he was excellent.
Shoshannah Y | First ImpressionsReally appreciate the dollies available to pack / unpack storage unit.
Robert P | First ImpressionsPatrick was very helpful, friendly and efficent.
martine b | First ImpressionsAnthony Duke was extremely helpful during the move in process. Even though the system was being a pain, he provided an outstanding experience, give this guy a raise.
Nicholas K | Online Move InSalesperson was exceptional! He went above and beyond. Great team!
Assata K | First ImpressionsThere need to be clear signage in the building regarding after hours access. We were locked out during our move in with our unit still open inside with belongings in it. It would have been nice to been given either an announced warning the doors would be locking or at the very least have the time the doors lock posted on the access entry. I do realize that the hours are in the email that is sent but after spending 2 straight days moving a lot of people are not going to read through the email they just want to get finished with their move. Other than that the the staff were all extremely friendly and helpful and the location is clean and security seems to be a priority. There were also plenty of carts to help get our belongings in.
DAVID K | Online Move InThe man that helped me was wonderful, incredibly helpful, got me a great rate and even though the computers were being slow he still a manger to do everything as quickly as possible and held great conversation
Laura W | First ImpressionsProbably the best U-Haul location I’ve been to!
CHEN S | First ImpressionsI moved out on 7/20 then was charged for my unit that was billed on 7/27 as well as a late fee and an embarrassing letter stating that I didn’t pay my bill was sent to my emergency contact. But it was uhauls bad, they forgot or failed to notice that I put in my move out request on 7/20. Totally embarrassing.
HEATHER M | Overall ExperienceKeelin(I’m not sure if this is how you spell his name) at the St Paul store on Highway 280 was totally awesome. He helped me clear up a mistake I made with a smile. He was patient and kind and very supportive to my needs. Also overhearing the interactions with each person that works in this location was caring, nice and seems like the other customers were enjoying their experience as well. They all should definitely be commended.
Tanya B | Online Move InAnthony Duke was really helpful and kind!
Carlos C | First ImpressionsThank you U-haul.
Tracy F | Overall ExperienceWith my first 2 units at this location ACH payments did not stick, so I incurred a late fee on one before it was resolved. I believe it is all set up on this 3rd unit, so it should be fine.
Michelle S | Online Move InGreat front desk help. Best I have seen at any U-Haul
Erik A | First ImpressionsThanks 😊
Carlos B | Overall ExperienceMy check-in process was extremely easy and the Uhaul staff were very friendly and helpful.
KENNON B | First ImpressionsStaff was fantastic! Helped me back the truck in. Lots of carts made transferring my stuff into the unit very fast and easy.
Martin P | First ImpressionsGreat service, clean facility, and friendly staff. Love this Uhaul @ hwy 280 St. Paul, MN Thank you! Respectfully, Floyd
floyd t | Overall ExperienceThis store on como ave in Minneapolis/St. Paul area is advertised as a 24 hr storage unit, so I got there at around 7pm right as the office was closing down for the day, yet I managed to get service and I got to rent a unit for my stuff. However as I was wrapping up my move, I still had just a couple of things to bring when all of a sudden the door locked on me and couldn’t come in anymore having to leave a lot of my stuff unattended all thru the night and Im glad nothing got stole, but I feel like this happened because any of the ppl that worked there did not tell me anything about it. That is not even the whole problem. There is a phone number on multiple signs that say to call the gm for after hours service, but the phone would go straight to voicemail making this situation a lot more frustrating and unnecessary that it needed to be. I even called costumer service for help and they couldn’t even reach this guy and or couldn’t help me at all. I wasted over 3 hours dealing with this that day and at the end I just gave up and left only to come back in the morning just to secure the unit I just rented. You guys need to be more clear about you overnight policy or at least tell your customers about it. That didn’t have to be as frustrating and difficult like it was that night/morning. Thank you
Guillermo R | First Impressionsvery helpful, professional and pleasant staff. we appreciate their customer oriented service. we always feel safe and that our belongings are secure. we are grateful for the team !
Lia G | First ImpressionsNice and cleaned
Bienvenue G | Overall ExperienceWonderful staff, clean building and facilities. They are friendly and honest, it's always a pleasure doing business with Uhaul in St. Paul, MN off hwy 280. Thank you Uhaul staff! Respectfully, Floyd
floyd t | First ImpressionsMy wife and I found U-Haul employee Anthony Duke to be particularly helpful during our check-in at the counters of U-Haul Moving & Storage at Hwy 280 & Como Avenue. Anthony was patient, engaging, and pleasant to work with.
Lynn L | First ImpressionsEveryone was accommodating and helpful during the experience of loading the storage and returning the truck and trailer
theodore g | Online Move InI didn't like the fact that I was told to get blankets but they told me that blankets are sold but rented for $5 a day! Seems like a better rate for the sale of blankets people can use in the storages to protect their furniture.
AMBER H | First ImpressionsYour company is definitely better because of the managers Matt & Chris! Jamie is also amazing! I'm a very happy customer!
Why I | First ImpressionsEverything at this storage facility was as expected. If I need more storage, I will not hesitate to use this facility again.
WILLIAM H | Overall ExperienceStorage area was well secured and lit.
Robyn B | First ImpressionsI used Uhaul storage along with Uhaul trucks for a move recently and they made moving so much easier!
Christina B | Overall ExperienceVery clean and easy to access, the staff is very helpful.
Jaafar A | Overall Experiencevery quick service and clean professional nice staff i will recommend everyone to come to this location 👍
Tammy R | First ImpressionsFast, friendly service
Joel M | First ImpressionsIt was a pleasure doing business with you. From truck rental to clean climate controlled spaces with a loading dock. Friendly staff and a well supplied facility. I felt the anxiety I anticipated from the process disappear as every need was met! Thank you!
Leah A | Overall ExperienceExcellent service even at 10:00 at night when I left my car keys in the unit and had to wake up the Facility Manager.
David G | First ImpressionsOverall the experience went fine. However, I did have a "hickup" that really should be addressed. When I rented the truck and took advantage of the storage unit deal, I asked specifically about 24 hour access. I knew that I would be moving late into the night so this was important. I was told I had 24 hour access. This was not the case. At 10pm the dock sliding doors locked me out. Here I was with a partially loaded truck, carts in the passage near my storage and my storage door open with no access. I pushed the After-Hours intercom button, no answer. I called the After-Hours number for Matt Underwood, no answer and directed right to automated voicemail. I then called the customer service number, obviously no answer there. I then called the alarm company who was able to give me the number to someone else, This person did answer and was able to grant me access. He did explain however that 24-hour access is a PAID service the I did not have. This is something that should have been explained by the counter rep who checked my out. I don't have to explain the stress and concern this experience caused me Since obviously I couldn't simply leave. Perhaps this can be used as a coaching opportunity for your employees.
Brian M | First ImpressionsPrice was just too high unfortunately. But other than that, I can’t complain. Hours and location are convenient, facilities were always well lit and secure, as well as clean.
Sheena M | Overall ExperienceThis is the second time I have used your facility. I like that it feels safe and secure. It is always clean, access to the units is easy with the loading bays and the carts to move stuff.
Barbara H | Overall ExperienceExcellent thank you very much 🙏🙏
sena a | Overall ExperienceVery knowledgeable and friendly staff.
Erica M | Overall ExperienceAwesome service; thanks Matt!
Joona S | First ImpressionsStaff were helpful and b the facility was fine. UHauks antiquated computer system made online, phone and I store transactions b time consuming and cumbersome. Not at all customer friendly.
Diane O | Overall ExperienceBusy day for the understaffed employees, but they were doing the absolute best they could. Good on em.
ELIZABETH M | First ImpressionsLock was not in unit so needed to get one from store. Not major, but a few people were in store so had to wait.
Kyle Z | Online Move InLady that helped me was incredible, stopped what she was doing, cleaning, and helped me out and Followed up to make sure all was well. Terrific person Thank you'
Robert M | First ImpressionsI was really pleased with everything about your facility and service. I would definitely use it again and recommend it to others.
Gerald S | Overall ExperienceThe staff that helped us were really amazing! They helped make our moving experience a little less stressful, which was greatly appreciated.
Katlego M | First ImpressionsExcellent customer service and facility
Maria J | First ImpressionsLoading dock area very well laid out. Office for registration/ checkin OK, but there should be a separate checkin and waiting area for storage versus vehicle rental customers...and a posted outline of checkin for BOTH types of customsrs.Current construction makes finding anything difficult so you need to compensate by posting in big print process for each customer type. ALSO EACH STORAGE CUSTOMER MUST RECEIVE A LARGE PRINT.COPY OF THE LEASE BEFORE BEING ASKED TO SIGN IT. LAST COMMENT ....hire a Minnesota lawyer to look at your Lease. IT is poorly written and inconsistent with this state's Self Storage statutes. O Thanks D. M Montgomery
Dee M | First ImpressionsExcellent security measures and the long access hours is a nice perk. Hallways and loading areas are clean but pest control is lacking. Although the rodent bait traps are present in each unit, I still found a considerable amount of mice droppings inside my unit. Having the normal entrance blocked off by construction makes it difficult to access, which isn't really an issue but it would have been nice to have an announcement sent out with instructions for alternate route access or at least better signs directing people where to go. I wasn't able to reach the office by phone so I had to drive all the way there to get answers. Matt has always been helpful and friendly but it's iffy otherwise. It gets the job done but it's not worth the high price of the unit especially compared to the other options in the area.
Melissa B | Overall ExperienceCard and pin access does not work, storage door sets off alarm every time I unlock it. Brought the card back to the representative at least 2 times to get it changed/looked at but still no difference.
Ai L | Online Move InMice got into my storage unit.
Coya N | Overall ExperienceThe staff was very friendly and helpful.
KEARRAIH Z | First ImpressionsGreat service!
lwabeya m | Overall ExperienceI am always pleased with this facility. Check in for picking up truck and getting set up for storage unit is quick and easy. Love the loading dock! Facility is always clean and neat, staff is great! And dropping off the truck when we were done took no time at all! When I need storage I don't even consider other facilities because this one has always been a good experience!
Barbara H | First ImpressionsVery user friendly!! Helpful friendly staff. Overall positive experience. Would use again!
Paul C | Overall Experienceinfested with vermin
Kassandra M | Overall ExperienceThis location was friendly at all times even when short handed or extremely busy. Thank you
Carla W | Overall ExperienceI have had the need to utilize U-haul twice in the last month. First was for a van rental in Fargo, ND to move a small apartment. The second was for a truck rental for another small move plus a storage unit in St. Paul. I must say, I was blown away both times by the customer service and the technology of checking out and returning the vehicles. In regards to storage, the carts provided were a back saver and the ease, the security in place, and the cleanliness of the unit were very impressive. Applause to the guys at Main ave in Fargo and to Kellen at the Como location in St. Paul. Impressive.
Christopher D | First ImpressionsEverything was clean and efficient. the team did an admirable job with sanitizing and preparing the lobby for social distancing.
Marcel F | Overall ExperienceOne minor complaint, I was not allowed to use the very strong lock I arrived with and required to purchase a new lock that I did not need.
Charles C | Overall ExperienceI am a student and affected by the coronavirus during my move as it made everything much more difficult. I had only two people to help move into the storage unit and one to move out. I received several emails saying I would get one month free but when I asked the person working about it, they said I had to say something about it when I first secured the storage unit. This is contradictory to the offer and the $121 for the unit is needed in the moment of a pandemic.
Jason N | Overall ExperienceAlthough indoor storage is nice . It’s a pain in the butt to get my stuff to
Joseph F | First ImpressionsGood access to highway. Friendly people helping at the desk. Good experience.
Tim L | Overall ExperienceEverything at this site was top notch. the staff was friendly and had implemented reasonable precautions to the COVID-19 virus. The van was clean and new. The storage unit was clean and conveniently located. Both check-in and check-out (van) were professionally done and a snap.
Marcel F | First ImpressionsFriendly, helpful staff. Safe and clean storage with easy access. Highly recommended!
Karen P | Overall ExperienceYou have one of the best storage facilities I have used over multiple cities and 36 years of military service. I think the security and access controls are very good. The facility is clean and easy to navigate. Two areas to comment on: first, I had a handicap accessible unit which I chose for location, but the smaller door makes lighting very poor. Second, the price increased during my two years of use, and eventually drove me to find alternate storage.
John W | Overall ExperienceNeed to deal with the apparent mice issue.
Robert B | Overall ExperienceStorage was a bit smaller than the dimensions provided. Should let customers know that
IRVING R | Overall ExperienceWebsite not user friendly. Difficult to pay fees online.
Patrick G | Overall ExperienceThank you
Jennifer M | Overall ExperienceWhen returning the vehicle it tells you to wait until someone comes to check the vehicle, yet, someone should be watching and not assume someone else has come to help.
ANNETTE b | Overall Experiencenice place to store your stuff
Lemuel T | Overall ExperienceSatisfied with the service at that U-Haul location, which cannot be said with some other locations.
Tsuleng L | Overall ExperienceMouse feces and urine over all of my stuff. Got charged an extra month, still waiting on refund
andrew t | Overall ExperienceSome of the staff was helpful, but the manager was terrible. Mice were all over the unit. When we inquired in the office - the responses from the site manager was "What do you want me to do about it?"
Elliot C | Overall ExperienceThere was no toilet paper the night I was there unloading my things to put them in storage.
Roynisha R | Overall ExperienceThis UHaul facility was the best I've worked with.
Adrienne S | Overall ExperienceAlways helpful and courteous staff. I used storage facility for 2 years and whenever I came to retrieve items it was clean, well lit and secure.
Diane N | Overall ExperienceThe process was simple and autopay is the way to go for monthly billing.
Catherine M | Overall ExperiencePoor interaction, they do care more their business interest than customers coming back. The worst part is that you can never talk to Matthew Underwood, the manager and the staff always have excuses
Ahmediini E | Overall Experiencenice place & people
Karen P | Overall ExperienceStorage fees are too expensive and there are no discounts for students.
assata k | Overall ExperienceMy storage unit was auctioned off without my knowledge 4 days after my property was put in the unit-the management would NOT work with me, saying it was the movers fault(mover was 5* on U Haul list)
Jane P | Overall ExperienceThe only thing I could ask to be improved is the 24-hr access. It was not extremely clear that it was an additional charge and not already on my account. Other than that, great facility/people.
Sean G | Overall ExperienceVery friendly staff and facility was very clean. Never saw any evidence of bugs or rodents.
joseph b | Overall ExperienceFacility itself was good. Staff was inattentive and did not properly execute checkout; ended up getting billed for an additional month. Took a few phone calls but charges were supposedly canceled.
Charles R | Overall ExperienceI was a little concerned about the mice issue. I would check my storage weekly and it always appear that mice were very present and climbing. No property damage however. They climb high!
alicia b | Overall ExperienceThere are mice, make sure you wrap your belongings in plastic.
Sarah M | Overall Experienceexcellent service and facility
Ann C | Overall ExperienceWhen I called to inquire about final bill being pro-rated, I was told an email was sent to the site manager and I received no response. My check-out date was scheduled when I first reserved unit.
John W | Overall ExperienceThe facility is well managed and comfortable to use. The staff is friendly and very helpful. Thank you very much for the services!
YAN S | Overall Experience.
Brendon O | Overall ExperienceGreat experience renting from this location over the past several years. Slightly later evening hours would have been helpful, but overall I have very few complaints.
James S | Overall ExperienceThe staff was helpful and very knowledgeable and I would certainly use U haul for all of my future needs.
Cherie S | Overall ExperienceThis facility was secure and temperature controlled. My belongings stayed safe for a full year. My only complaint is that many of my belongings were stained or contaminated by rodent feces/urine.
AMY J | Overall ExperienceThe location was super convenient and made moving a much smoother process!
Laura W | Overall ExperienceMy room 1905 had mice in it. They pooped and peed all over my mattress and ruined it. I will never keep my belongings in a U-Haul again.
Riley M | Overall ExperienceVery good facility. I plan to use it again in the future.
Stephen B | Overall ExperienceThe only nice thing was after the office closed one guy was welling to help when another wasn't.
Abdullah A | Overall ExperienceVery smooth process and the customer service was great!! Thank you for being friendly and helpful during my UHaul experience.
Adrian F | Overall ExperienceVery convenient. Loading dock area is great. Staffed by SUPER people!
Dean K | Overall Experiencethe facility was clean and organized. the staff (esp Jennifer) was amazing. they were not only kind, but also so accommodating. The process from start to finish was so so easy. I would defn return
Hoai P | First ImpressionsExtremely helpful. It was my first time moving and they were nothing but GREAT and kind and helpful.
PeyEe F | Overall ExperienceThe guy that help us was very nice and helpful
tammy a | First ImpressionsI made many changes to my uhaul itinerary, and all the staff wrre wonderful in assisting me. Thanks.
joseph b | Overall ExperienceInitially Went in just to get pickup truck. Ended up getting moving supplies and storage for one month. Will be using U-Haul again when I am moving at the end of my storage cycle
Michael G | First ImpressionsExtremely dissatisfied & offended by the disservice I received from U-Haul staff. The rude insults & discrimination were uncalled for. Can not endorse nor recommend to anyone. Thank you very little
lonnie c | Overall ExperienceWords cannot describe how helpful customer service was
PeyEe F | First ImpressionsCory is an excellent employee and representative of U-Haul. He is friendly, patient, helpful, and professional. I highly recommend this facility.
Catherine M | First ImpressionsIt’s a very good place to temporarily store your belongings with just one card for check in and out 24/7. Strongly recommend!
Xiao S | Overall ExperienceIf I ever need storage u haul is the only place
Abdikadir S | Overall Experiencefemale worker at office counter. was super unfriendly!
Katie b | Overall ExperienceGreat service and equipment. Easy to work with.
Benjamin B | Overall ExperienceEveryone that helped my girlfriend and I were extremely helpful, professional, and polite.
Laura W | First ImpressionsGreat service.
Brendon O | First ImpressionsBest experience I have ever had a moving/storage facility. The staff from the beginning to end was knowledgeable, polite and a delight to work. I would highly recommend to anyone.
Darlene P | Overall ExperienceThis location and choice of storage space was perfect for our needs.
linda g | Overall ExperienceService was slow. But employees were helpful.
Alexa M | Overall ExperienceI appreciate U-Haul for providing me with storage for my things. Thanks U-Haul.
Alicia S | First ImpressionsOriginally, purchased a 5x5 unit and realized upon arrival that I needed more space. The staff was accommodating and helped me transition to a 10x5. Great facility.
Elise H | Overall ExperienceThe man at the front counter was rude when I was simply asking if there was anyone else who could help me because my kids were in the car in the loading dock and my card wouldn't work.
Julia P | First ImpressionsGreat storage experience
Katherine H | Overall ExperienceGood overall but it’s very difficult to get a hold of the staff for help via the phone
VAN H | Overall ExperienceAll good except it smells awful. Air filtration NOT toxic fragrances would help.
diana g | Overall ExperienceThank you for being accommodating after U-Haul's error in my initial booking for storage space!
Justin C | First ImpressionsI’ll come to this location for all my Uhaul and storage needs
Clifford A | First ImpressionsVery clean well organized and the staff was very friendly and professional.
Stephen H | Overall ExperienceI was able to pick the truck up in a convenient location no hassle clean and gas ready truck customer service was great
Brittany P | First ImpressionsThe van and storage are well maintained
Regina p | First ImpressionsWill use again in the future! The guys here were personable and friendly!
allison b | Overall ExperienceWe came into U Haul after having a bad experience at Publuc Storage next door. The staff was friendly, and was very helpful. Whole process from renting to unloading was quick and easy. Thank you!
Darlene P | First ImpressionsPerson who helped me was super friendly and helpful!
jeff k | First ImpressionsWas available when I needed it. Thank you.
SCOTT D | Overall ExperienceShe was quick , professional and helpful!
Vanessa K | First ImpressionsWhen I checked out I will still getting billed for days later so customer service at the desk need to pay a more attention. To make sure the heat check people out on May due date it's been a wonderful
Latracha M | Overall ExperienceCustomer Service was great. Keep up the good work
Anthony h | First ImpressionsGood value clean great location and helpful staff
Eric W | Overall ExperienceIf I ever needed a storage facility again this one would be my first choice. Always clean and always smelled clean. The people I dealth with were kind. I always felt safe and comfortable here. Thank y
Barbara H | Overall ExperienceEvery one was Cool
lola j | First ImpressionsGreat experience at a rough patch in my life. I’m a widow. My home burned and The Uhaul team couldn’t have been better: caring, professional and have earned my loyalty.
krag s | Overall ExperienceStaff was very friendly and accommodating!
Mason M | First Impressionsno additional comments
Joseph R | Overall ExperienceGreat Service!
bob r | Overall ExperienceI began my storage rental yesterday and rented my truck from a different location .. the rep didn't tell me that I didn't have 24 hour access... so i have to wait until the morning to move my things
GILLIAN R | First ImpressionsNo complaints
JUANITA H | Overall ExperienceThe 2520 Como Ave location is fantastic from the heated bay for loading and unloading to the friendly and helpful staff. Public Storage who?
robert r | First ImpressionsHad mice droppings all over our storage items. Fortunately we had most things in totes with lids. Nothing was damaged. There was a rodent box in the unit but it obviously was not doing the job.
krista R | Overall ExperiencePeople were easy to work with
justin l | Overall ExperienceNo sign that mice got into my belongings, but the unit was full of mouse droppings when it was first opened.
ANTHONY V | Overall ExperienceUHaul has been wonderful to us across cities, however this location stands out for their service. Always quick, polite, and helpful!
Lauren O | Overall ExperiencePat (?) was very helpful, thorough and accommodating.
diana g | First ImpressionsVery able assistance from Jennifer, very easy to reserve just what I wanted online. I had previously used this facility for climate controlled storage of valuable furniture, etc. and it was great.
JOAN M | First ImpressionsI appreciate the 24 hour access
waleed s | Overall ExperienceI was overcharged one day of truck rental. Submitted a claim to manager never heard back. A rug got stolen from storage unit, no one bothers to review camera tape.
Anis T | Overall ExperienceGreat service!
Melissa N | Overall ExperienceVery helpful and friendly staff.
Joe F | Overall ExperienceI spoke with Brian and several other staff members, all of them were wonderful
Michael B | ReservationDid hitch wiring instalation and rented a trailer. Great staff, great service.
DAVID K | ReservationI was entirely impressed with the staff person who assisted me. She was attentive, polite, exact and efficient. You’ve got a gem of an employee there.
Mark T | ReservationI rented 2 5x5 storage units for 3 months and a Cargo Van. The place is Super clean. All 8 staff I met were very caring and professional . Would rent there again for sure.
julie s | ReservationVery good and efficient process
Nancy L | Overall ExperienceThere was no ramp to bring a cart down inside. You had to exit, re trigger the outside door and push your stuff up to your vehicle- on a slope. And the yellow stops made it hard to lower stuff.
kimberly B | Overall ExperienceWith the exception of Corey, it seems the staff could care less.
DANIEL E | Overall ExperienceThere has been $249 charge on my credit card after emptied my unit 6 days before the end of the month and notified them. it's been 10 days and I'm still waiting for my reimbursement.
Guled K | Overall ExperienceThanks for the help!
David R | Overall ExperienceI reserved a truck on 9/9/18 for Sat 9/29/18, weeks in advance email states it was guarantee however the day before I was to pick up the truck I received a call stating there’s was no truck available
Lanae G | ReservationEverything worked out great. No further comments
Michael L | ReservationI really appreciated the customer service & facilities at this location. Very easy to use. The only change I would suggest is to have a trash bin on-site for customers to use when emptying the unit.
Leah B | Overall ExperienceAll good.
MARY J | Overall ExperienceEverything was great. No complaints. Great people. Location is easy to find.
patrice T | Overall ExperienceMy rating I believe sums it all up, just an amazing place to securely store your most prized possessions. Thumps up for you guys!
DEREK C | Overall ExperienceThere was a TON of mouse poop in my storage unit. In contrast, I’ve had non-climate control storage units and no problems with mice. The lack of trash disposals is disappointing.
ANNIE L | Overall ExperienceNo additional comments
Mason M | Overall ExperienceWaiting times were long and messages were not passed effectively. I called 24 hours in advance to get access to my ubox and the message was never received. Onsite staff fixed problem but still frustr
Karina A | Overall ExperienceThe website needs to be simplified.
Gail C | Overall ExperienceVery convenient for University students!
Nicole N | Overall ExperienceClean, easy to navigate, friendly and helpful staff
Theresa C | Overall ExperienceThis facility is always clean and the staff is very helpful.
Lynda R | Overall ExperienceStaff is very helpful and property is well maintained.
Lynda R | ReservationThanks for all your help
Nathan V | Overall ExperienceI've rented storage units at your facility twice now and would gladly do it again.
casey b | Overall ExperienceThe only improvement that would be suggested is having more than one loading dock - perhaps north and south side. There aren't enough docks to move items in/out if it's a last/first day of the month.
Scott K | Overall Experiencegood
Matt M | Overall ExperiencePeople get goofy sometimes, but thats the nature of move-in season
kevin M | Overall ExperienceExcellent customer service and facility’
Richard N | Overall ExperienceI was taken advantage of because i was from out of town and computers were down at facility. I would never recommend to anyone
john b | Overall ExperienceVery nice facility
Gary C | Overall ExperienceThe staff were friendly and quick to help me get set up. OF the multiple times I've used this location through the years, it's always been a smooth experience with really clean units.
Krista M | ReservationWe had a free 30-day storage rental with our truck rental, and everything was very smooth. Great location, great experience!
Elissa F | Overall ExperienceGreat experience- thank you!
Jean D | Overall ExperienceOverall my experience was very positive. From the first day to the last the staff was always very helpful. The only reason I cannot say “excellent” is because of the mouse droppings in the unit.
CHAD C | Overall ExperienceEverything was clean and organized.
Timothy L | Overall ExperienceI used the storage facility for 3 months, drove a 20 ft truck 400 miles, and used a cargo van for 4 hours one afternoon. The people at Uhaul were friendly and easy to work with!
kyle w | Overall ExperienceSince I have not actually used the service and you are apparently Charleston me for it. I am not "satisfied'. I called twice to change the dates and you tell me how was my service? I haven't used it
hannah s | ReservationVery clean facility, expert staff & easy acess. Perfect !
catherine d | ReservationI was downsizing my storage unit. Polite customer service, took care of my transaction quickly.
Diane N | ReservationThe facility was clean, and adequate for the amount of storage that I needed. The seemed fresh and clean, and the lighting was adequate, also it was not noisy.
ronnie w | ReservationGreat facility, clean, organized, user friendly. Quick service with locker assignment and fair rates.
julia s | ReservationThank you.
Kitrina B | Overall Experiencegreat customer service very helpful
SOWDA M | ReservationFriendly and efficient service.
Timothy L | ReservationSuper nice facility and personnel!
Richard c | Overall ExperienceVery helpful staff
BILL L | Overall ExperienceNo comments at this time.
Stephanie J | Overall ExperienceWe had only a small amount of time available to find a storage unit as the facility we were originally at was overbooked. This location was helpful and made the experience so easy!
michael C | Overall ExperienceNone
Bradley T | Overall ExperienceI could not be more pleased with my experience at the U-Haul Storage Facility. The facility provided the storage I needed as I downsized and prepared my residence of 30 years for sale. Excellent!!!!
Jerry R | Overall ExperienceSome computer difficulties at the beginning- but staff was friendly and everything worked out!
Katherine M | Overall ExperienceRats had obviously nested in my unit making themselves quite at home among the furniture, shredding wrapping paper to make nests, leaving hair and rat poop all over the place. Not what I been hopin
GORDON B | Overall ExperienceThanks for all your help
ann c | Overall Experience