Most of U-haul storage facility has climate control. This is very nice for storing stuff and at timess convenient. Not only that, but they also have security alert, which is also good.
LAWRENCE I | First ImpressionsSelf Storage Units in Saint Paul, MN, 55108
U-Haul Moving & Storage at Hwy 280
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Storage Customer Reviews
- 4.0 Average Customer Rating
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On Friday, March 29, 2024 I went to the U-Haul Storage to pick up a U-Haul Truck to move out of the Storage Space I had been renting. We returned the U-Haul Truck about 9:00 pm instead of 8:00 pm their closing at 8:00 pm and was told to drop the keys and two cards into the drop box. Earlier when I talked with one of the store workers I noticed he wasn't as friendly as the other person who had giving me the Storage Space back in May, 25, 2023! Today, Tuesday, 4-2-24 my storage release date was e-mailed to me.
Cozetta M | Overall ExperienceMy storage unit had a massive Mice infestation, I cannot believe how badly I have felt about this. My bed was destroyed, and my love seat, they had to be thrown out. I am still going through my boxes and cleaning mouse turds, chewed boxes and urine on many objects. I have been overwhelmed and traumatized.
Diana S | Overall ExperienceSecured buildings with passcodes that do not allow 24/7 access cause great inconvenience during move in and out
Cory H | Overall ExperienceThey were extremely patient and understanding to my situation.
Julius S | Overall ExperienceVery well maintained, clean, and great people to work with.6
Paula W | Overall ExperienceThanks you for keeping our things save and I will definitely recommend uhaul
EYEesha H | Overall ExperienceStaff gave minimal instructions, hard to follow considering that I’d never rented before. I was also assigned to a unit that was already rented which meant another trip to the office.
Rebecca M | First ImpressionsThere was water linking and messed up my bed and mattress.
MECCA G | Overall ExperienceHello, I have been trying to reach manager- Paige Williams at this location for a couple weeks since I vacated the unit, and left a few messages with staff for her to follow up. I had a medical issue come up the day the unit was vacated, and was not able to discuss insurance claims with her as planned. There was a serious rodent infestation issue in my unit creating a lot of damages, additional costs and issues. I was surprisingly still charged for the month, regardless of this disgusting and unacceptable rodent infestation. Please contact me at the email listed on my account as soon as possible, regarding insurance claims/damage procedures. Thank you.
rose B | Overall ExperienceHorrible customer service.
Lakita B | Online Move InMy belongings 5 BOXED CLOTHES were emptied STOLEN and My CLEAN BEDSHEETS and PILLOWS was USED SHARED. My New furniture I brought in was SWITCHED with a VERY DIRTY HOMELESS ONE. My NEW cooking UTENSILS and PLATES were STOLEN and SWITCHED with theirs. EXCESSIVE AMOUNT OF TRASH WAS DUMPED IN MY STORAGE UNIT. AND POURED WHITE SUBSTANCE POWDER ALL OVER MY BELONGINGS. UPON MOVING MY BELONGINGS I COLLECTED 5 TO 6 SACKS OF U-HAUL TRASH BAGS FROM MY UNIT. MY BED FRAMES WAS USED AND DAMAGED. SOMEONE BIGGER THAN ME WORE MY CLOTHES AND DUMPED THEM DAMAGED. I ALSO PURCHASED INSURANCE TO COVER MY BELONGINGS BUT IT WAS REMOVED FROM MY FILE. THE STAFF I SUSPECT DID THE THEFT. AND WHEN ASKED TO REVIEW THE CAMERAS WHO ENTERED MY UNIT THE MANAGER ETHAN REFUSED MANY TIMES. I NEVER INTEND TO EVER DO BUSINESS WITH THIS LOCATION EVER AGAIN. ALSO MY DEBIT CARD IN THEIR POSSESSION WAS UNLAWFULLY CHARGED. THE STAFF AND THEIR FAMILIES DID THE STEALING OF MY BELONGING. I AM ASKING FOR THE MAXIMUM INSURANCE COVERAGE FOR MY STOLEN AND DAMAGED ITEMS.
Susan F | Overall ExperienceWe were attended by Page and staff. All of them were really helpful. It is not the first time we have been at this facility and we just feel thankful for all patience and for explaining fully all the services we were interest in. Our special thanks to Page.
RONALD C | First ImpressionsStaff was friendly and very accommodating and good to work with.
Ken B | Overall ExperienceThe limited hours are upsetting for someone trying to move and suddenly locked out from their own unit. Most other storage factors allow 24/7 access. Also there are supposed to be 18 carts for moving and only 2 mattress carts were available, 0 flat beds.
Cory H | Online Move InVery kind staff at this location. Night and day in comparison to Colorado
Alexandra H | First ImpressionsAny time I had a question or needed something, the front desk staff was very nice. A smooth process for both getting our storage unit and eventually moving out!
Erin S | Overall Experience