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Jill L | Overall ExperienceSelf Storage Units in Saint Paul, MN, 55108
U-Haul Moving & Storage at Hwy 280
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Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
Storage Customer Reviews
- 4.0 Average Customer Rating
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Nice accomadating service
Joann S | First ImpressionsThe facility served me well for the 3 years I was there. Would use the services again if needed! Thank you!!
Donnell S | Overall ExperienceRude staff some lady who made my reservation was really rude didn't like her at all
NAYANA P | First ImpressionsGreat service, very clean and secure. Staff was always amazing specially towards the end where Solomon was very helpful. Thank you for a peace of mind and great service!!
Ali N | Overall ExperienceIt was a bit of a wait because it was busy. However, I was greeted upon entering the store. Everyone was very polite.
TONNIA M | First ImpressionsGood customer service
roosevelt a | Overall ExperienceThe employees you have there may be some of the worst in organization and customer service I have seen in awhile. We went to check in to our unit last Saturday, we found our unit and were on the app, when we got to it, it had a lock on it. We had to go to the front desk, and they had no idea what was going on or why. They offered to cut off the lock, but likely there is already someone elses stuff in there, so I asked for a different unit, which they provided and said it would update on the app. However that didn't happen, so I am still getting charged for the unit I'm not using and I don't know if they even know if someone is paying for the unit I am currently in. Meanwhile, the people behind us had also reserved a dolly, and they didn't have one to give despite the reservation. They never apologized or tried to make it right, they just told them to go somewhere else if they weren't satisfied. That place is a hot mess. It needs a new manager for sure.
Matthew H | First ImpressionsEvery one was helpfull and the service was great. I couldn't have asked for better service. I would send people there.
Dana O | Overall ExperienceThe young man who answered my questions when I inquired a week ago was vey helpful and friendly. Very pleasant and happy. The young woman who helped me obtain a storage unit was very helpful, patient and friendly. Since I have not used this service before, I had quite a few questions. She came into the storage area to explain all steps needed to access the storage unit. Very pleasant and happy. I am very favorably impressed with the service that I received. Thank you..
Jacqueline O | First ImpressionsMade move a little less stressful
Latonia R | Overall ExperienceToo many rats inside the storage. Staff wasn’t clear on the move out process.
Cassandra B | Overall ExperienceInitial check in was timely even though I did online check-in.i still had to deal with lines and wait time
Latonia R | First ImpressionsExpensive
Jennifer C | Overall ExperienceThere were mouse droppings on the furniture and on the floor of my unit. It was difficult to see inside my unit without bringing a strong flashlight. Otherwise, I appreciated the easy access and assistance when I fumbled with entry. It was climate controlled so comfortable to do work with storage. I liked ability to drive in to load my vehicle. Staff was always friendly and helpful.
CAROL D | Overall ExperienceThis placd has mice. i've seen them running down the halls. i also found my boxes chewed through, peed on, and pooped in.
Erika W | Overall ExperienceA couple of weeks after renting the storage unit, I tried to pay my bill. They had no record of my name, my address, my phone number, the storage unit number. I’ve used U-Haul now twice. Both times I had extreme problems with their record keeping. I am close to calling the Better Business Bureau. The record is awful. Their help is good, however.
PHILIP A | First Impressions