Too many rats inside the storage. Staff wasn’t clear on the move out process.
Cassandra B | Overall ExperienceSelf Storage Units in Saint Paul, MN, 55108
U-Haul Moving & Storage at Hwy 280
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U-Haul Storage of St Paul
631 Transfer Rd, Saint Paul, MN 55104 View Available Units2.1 miles from this location -
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4215 Hiawatha Ave, Minneapolis, MN 55406 View Available Units4.3 miles from this location -
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1195 E Hwy 36, Maplewood, MN 55109 View Available Units7.7 miles from this location
Storage Customer Reviews
- 3.5 Average Customer Rating
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Initial check in was timely even though I did online check-in.i still had to deal with lines and wait time
Latonia R | First ImpressionsExpensive
Jennifer C | Overall ExperienceThere were mouse droppings on the furniture and on the floor of my unit. It was difficult to see inside my unit without bringing a strong flashlight. Otherwise, I appreciated the easy access and assistance when I fumbled with entry. It was climate controlled so comfortable to do work with storage. I liked ability to drive in to load my vehicle. Staff was always friendly and helpful.
CAROL D | Overall ExperienceThis placd has mice. i've seen them running down the halls. i also found my boxes chewed through, peed on, and pooped in.
Erika W | Overall ExperienceA couple of weeks after renting the storage unit, I tried to pay my bill. They had no record of my name, my address, my phone number, the storage unit number. I’ve used U-Haul now twice. Both times I had extreme problems with their record keeping. I am close to calling the Better Business Bureau. The record is awful. Their help is good, however.
PHILIP A | First ImpressionsDry friendly staff when we needed help.
Dagmar K | Overall ExperienceI want to bring to your attention a serious issue I encountered at the U-Haul location on Como Ave in Minneapolis. I secured a storage unit in August 2024 with the intention of staying for just one month, which unexpectedly extended to three months. Initially, I did not purchase insurance due to insufficient funds on my card, but I secured coverage in September. Recently, when I went to retrieve my TV from my unit, I was appalled to discover dirt or clay covering my belongings, along with significant mouse droppings that were smelly and damp. Upon investigation, I found that mice had chewed through my bags, resulting in damage to at least half of my items. The storage unit next to mine had a visible issue with their ceiling, suggesting that this problem was likely exacerbated by their situation. I spoke with the manager who directed me to contact Dan, who informed me I could remove my items only after Thanksgiving. I emphasized my need for another unit since the insurance required that I only keep undamaged items. Unfortunately, Carl, who was my point of contact, never returned my calls and is now no longer employed at your facility. Despite the ongoing issues and my need for a different unit, my card was charged for December, and I've received no solution or communication regarding my situation. I find it unacceptable that I am still left with bags in my car that should have been safely stored away. Therefore, I demand a refund for my December payment, as this situation is unfair. Sorry, his name is Carl, not Dan. Please feel free to contact me regarding this issue. Lazara Salgado, 6128508416, please leave a text message if your voicemail is still busy.
LAZARA R | Overall ExperienceWeekend staffing was very low - very often had to wait in a long line to talk to somebody in the office. Sometimes access to the storage loading bays was limited or blocked completely - at one point, there was a vehicle parked without moving for nearly 24 hours. This was frustrating.
David R | Overall ExperienceMy reservation was not made for the right place, or size of unit, or time needed. Later making the reservation weeks ago, and confirming it twice with customer service, I show up to the storage facility after loading a 26 ft truck and driving 10 hours and they had no record of my reservation.
JEREMY L | First ImpressionsWas easy and simple.
Bla K | Online Move InI needed to move items from my UBoxes into a new storage unit. The workers refused to put the boxes anywhere near a door for easy access to the storage units. Claiming that supervisors were around and ignored us the rest of the time.
Jamie L | First ImpressionsThe facility is very nice! The staff are great!
Paul N | Overall ExperienceVery few carts to move items
Lucy A | Overall ExperienceAlways saw mice running around the indoor facility. Most staff are exceptional. Only left storage as the increased monthly rate. Ended up finding larger storage about 20 miles away. But based on price alone is why I would not refer
michelle o | Overall Experience