Customer Reviews for U-Haul Moving & Storage at I-10 and College

Rating:

5.0

The person that took care of me when I turned the truck in, was like when I picked it up, extremely helpful, patient, polite, kind, and competent. Exceptional, actually. I value competency and kindness and politeness. He did an excellent job and I wish I could remember his name. He, like Ashley (sp?) when I picked up the truck, is an exceptional employee. Thank you, sir! Ernest

Rating:

5.0

Kenneth H went above and beyond in helping me

Rating:

3.0

There was a wait to get helped upon arrival, but once an employee came inside, they were very helpful.

Rating:

4.0

I don't know what I'd have done had it not been for U haul when I ran on hard times they understood and held it down to the fullest. I'd refer any friend or family to utilize U haul for storage or moving purposes friendly and courteous.

Rating:

5.0

Kenneth H was beyond helpful

Rating:

5.0

Only thing when , when I picked up the trailer, the extra wire for the trailer lights was wrapped around the handle. I stopped and put gas in my truck the light plug disconnected. Lucky it did not drag the highway had to unwrap the extra wire to make it long enough to stay hooked to my truck. Just want to check the wire make sure you have full length.

Rating:

5.0

Kenneth H helped with my return and he did an amazing job..

Rating:

1.0

I experienced questionable customer service in comparison to the Eastex Freeway location. 1. No one in the showroom upon my arrival. 2. Even thought I online checked in, I had to complete the entire process. 3. Employee exercised minimum effort. 4. Upon return of the trailer, the return line was at the door upon arrival. The beginning of a bad return experience.

Rating:

5.0

Good

Rating:

5.0

outstanding service, KENNETH H WAS VERY VERY HELPFUL

Rating:

5.0

Beyond great service Mr. Kenneth H is the man he deserves a raise.

Rating:

2.0

Customer service was not good and I could not speak with a manager and they never answer the phone.

Rating:

5.0

UHaul is the best! They are very helpful at every turn on the phone and in person. I would not use any other rental company!

Rating:

5.0

Kenneth nice guy

Rating:

5.0

it was a hot day and Kenneth was working very hard.

Rating:

5.0

Good service tanks

Rating:

5.0

Great staff, they are friendly and professional. We rent for a specific event every year. Always a great experience.

Rating:

5.0

Kenneth H was very helpful with my trailer return.

Rating:

5.0

Kenneth provided great service!

Rating:

1.0

Kenneth was very rude and I will not be returning to that location! Honestly wish I never spent my money there

Rating:

5.0

Kenneth was great help, even in the hot sun he provided great customer service.

Rating:

5.0

Kudos to KENNETH!!

Rating:

5.0

Kenneth came out in the rain and did a great job with my check in.. !!

Rating:

5.0

Thank you

Rating:

5.0

I had a great time with u haul milam, Kenneth did great with my return.

Rating:

5.0

Kenneth was a good guy

Rating:

5.0

Kenneth was a great employee

Rating:

5.0

Kenneth was a outstanding with helping with my return.

Rating:

5.0

Kenneth was attentive to us he is a great guy. Go U Haul Milam.

Rating:

1.0

You need more people doing checkouts. Especially on a Saturday at the end of the month. I had an 11am reservation. I got there at 1030 and didn't leave until 12 noon. Then got charged double because they say I didn't bring it back in time. I'll never go there again. Glad there's another in Beaumont. Even if it wasn't, is go to Vidor or Port Arthur.

Rating:

5.0

Nothing at all. Kenneth did a great job both getting my vehicle ready to take, and checking me in upon returning it. I will definitely be using them again in the future, and would recommend that anyone need Uhaul rentals to do so at this location.

Rating:

5.0

Kenneth was so helpful and a very good guy

Rating:

5.0

Kenneth was outstanding, he deserves a raise. !

Rating:

1.0

Climate control didn’t work…. My bedroom furniture is destroyed… mildew mold etc….also my sofa is mildew and molded… dinning table too and clothes… wasn’t in storage over 3 weeks and I lost everything…

Rating:

4.0

...

Rating:

2.0

The customer service was horrible. The person behind the desk was rude and not helpful at all

Rating:

4.0

I received great service at this location , I believe the young mans name is Caleb. My problems were really self inflected. He displayed excellent customer service , I was on the road in just a few minutes, problem resolved. I'll be back to see him. Thanks again to Caleb.

Rating:

4.0

Excellent roadside assistance by Adrienne when I reported a nail in one if the trailer tires. She was quick to respond and get a technician on the way and texted regularly asking for updates until the order was complete. Incredible support. Thank you.

Rating:

1.0

Salesman is a fraud and lies about the amount of gas that’s is in the truck. When salesman was confounded about he argued and stated I will charge you anyway!

Rating:

4.0

Keep up the good work

Rating:

4.0

Nothing, just keep giving good service.

Rating:

3.0

Maybe hire a professional cleaner for trucks and actually verify that that gas meter is where it is said it's at. The vehicle i had was less gallons than they said it was on, but I was in a rush so I let it go.

Rating:

2.0

The day I moved my items my mattress had water damage i reported it to the manager that only said for me to call Rep west and have a good day

Rating:

4.0

Not to be so rude to customers check a little time and find out what the problem is I needed to furniture cart and he didn't it was about 20 minutes to 5:00 young man did not want to rent it to me until I'm not asking you to give it to me I want to rent it to add it to my bill anyway but he was very rude

Rating:

1.0

Not secured the staff was not friendly was not willing to assist the lock box was too high and unaccomodating for a person that is 4"11" also homeless people are able to live in parking lot and scare off customers

Rating:

5.0

Not a thing it was an easy process with no hassle

Rating:

5.0

Very efficient. Had the trailer hooked up by the time we arrived for our appointment.

Rating:

5.0

Ms. T and Crew did a great job. Thanks.

Rating:

5.0

Very professional and courteous on pick up and return T Davis made my return experience very pleasant and swift

Rating:

5.0

Tee was so amazing and helpful! Her great spirits put me at ease about everything! Definitely will be going back to this location.

Rating:

5.0

Nothing, great service!

Rating:

5.0

Even though the staff were extremely busy when I picked up the trailer and dropped it off, they were professional, courteous, and helpful.

Rating:

4.0

nothing more at this time. Thank you!

Rating:

5.0

Tee gave me excellent service. She was very helpful, informative & assuring.

Rating:

5.0

T was amazing and very good at her job.

Rating:

4.0

they appeared understaffed but T. provided me with excellent customer service. the person I met that morning also gave great service, but I don't remember their name

Rating:

5.0

Well kept

Rating:

5.0

T was great when I was returning my truck and she took excellent care!

Rating:

1.0

My first impression was terrible! It took me a while to find the unit because it wasn't parked where they stated it was. Which pushed me back on my move time! And of course that doesn't mean anything with your scheduled appointment time. And when I finally did find the unit, the cabin reeked of cigarette smoke. The dolly was already pulled out in the bed of the truck as well (hopefully I wasn't charged for that too). I begged for a extra at most 15minutes that I wasn't granted. I didn't get to put the little drop that was used of the gas that was no where near 4 gallons, but I was charged for 4?? But its fine I didn't make a fuss about it! Schedule your appointments 15- 30 minutes after you need it, and do 24 hrs. JUST in case, because they don't care!

Rating:

4.0

No comment

Rating:

5.0

Great

Rating:

3.0

The trucks are dirty & not maintained

Rating:

5.0

5 Star

Rating:

5.0

Mrs T was very informative had knowledge of equipment and her position, was a pleasure to meet her. Very polite and utilized her training well.! Thanks, Steven Thibodeaux

Rating:

5.0

T was very helpful and friendly!

Rating:

5.0

Great customer service Tee

Rating:

5.0

I highly recommend thus place. It's safe staff is super helpful and also they work well with me doing the lost of my husband! Thanks to the team

Rating:

4.0

I ordered a utility dollie on line but when I picked up the truck I was told they didn't have one because it was rented on a first come first get basis. Everybody should get a utility dollie if requested. Without it the move was alot more difficult.

Rating:

1.0

The staff provides very poor customer service and the store is understaffed. Had issues with checking out/in rental. Had an issue with self check in and the staff was rude and not helpful. Refused to get the key out of the box so I could make sure I could go back and try to check vehicle in myself after having an issue with self check in through the app.

Rating:

5.0

The customer was excellent and the U-Haul employee T. Was very helpful and nice she really made our experience her excellent thank u .

Rating:

5.0

I wouldn’t change a thing you guys have the best team at the Milam U-Haul storage an T. Customer service is top tier she made sure all my needs was met and all my questions answered

Rating:

5.0

Literally 10 minutes on the dot in and out to receive the trailer. And then drop off was no more than 2 minutes! Such a great team

Rating:

3.0

I drove only 22 mile and put a gallon oil and later during check out I paid what shown in the apps. Later after 2 days they sent again 59 something which is totally unexpected. Anyway thanks for the guy who take of the mater and resolved the issue

Rating:

5.0

Overall it was a nice experience Ms T was awesome

Rating:

5.0

I received great service at the register from Corey when I came to rent my U-Haul. Then, when I returned T. was very welcoming to me when returning my U-haul. Great experience!

Rating:

4.0

Too many roaches crawling around. Need to possibly inform customers of eliminating insects and roaches in their items before storage. I did have ants in the first storage but I was moved to another storage.

Rating:

5.0

Everyone was very friendly and helpful.

Rating:

5.0

Brian was nice and friendly he helped me with all my needs and supplies great customer service

Rating:

5.0

Check in was quick and easy. Person was pleasant and made sure I had everything I could possibly want.

Rating:

5.0

Thank you!

Rating:

5.0

My move out date was 12/11/2024 check the camera. Thank You for your service

Rating:

5.0

I just have a small concern regarding the state of the unit. It was clean but had a small spill on the ground that looks like detergent dried up. I’m only bringing this up regarding the terms and conditions of the unit itself. To keep it clean and maintained after leaving. But other than that the unit was spectacular it was perfect for a 2 bedroom 2 bath apartment. I would definitely recommend this to anyone and their family.

Rating:

5.0

Great job

Rating:

5.0

My things were stored safely in a climate controlled unit. When I removed my property; I was very satisfied and all of the U-Haul employees were very courteous and helpful to me at all times. I’ll never use another haul unit but at the Miliam Location. I met the owner and he was very professional and pleasantly Polite.

Rating:

5.0

Good experience, friendly and helpful staff.

Rating:

5.0

The staff is always friendly and helpful.

Rating:

5.0

I appreciate them letting me get my things out of storage even though it’s was almost time for them to close up they were patient with me and my family thanks again for waiting for me to finish my business have a great day

Rating:

5.0

great customer services!!

Rating:

4.0

Very friendly staff

Rating:

3.0

I was 4days into my new months rent when I vacated my space,and I was 3 days into my new month on my second storage unit I am upset that I was told that my account would not be prorated and I would not receive any of my money,then I was told that they have a right to rent my unit’s out unless I left the locks on I am upset with this I feel that I should get back most of my money and I made sure that I swept both units out and left them clean what kind of business keeps most of somebody’s money on something they are not using to me that’s a very poor business management and I feel that I was not treated fairly and I am definitely going to spread the word of this encounter with anybody that will be using a U-Haul facility I would appreciate a response to my complaint ASAP Thank-You

Rating:

5.0

Friendly service and clean facility

Rating:

4.0

Only reason for the Four stars is nothing to do with place or employees they just need more help in customer service counter reasoning they probably don’t is company trying keep over head down but the lines be long wait so my opinion just need more people so customers are not waiting so long that’s my only complaint.

Rating:

5.0

Everything was great, the manager was excellent she made sure I was good

Rating:

5.0

Sweetest young lady was very professional and kind.

Rating:

4.0

the Lady at the counter was very nice, polite and professional.

Rating:

1.0

There is so many container containers stored at the end of the aisle you cannot drive thru I had the back my rental truck backwards and with multiple tries to get out Also very limited staff with long waits in line, the staff working on a Saturday are not trained to work the calls or work the computer

Rating:

1.0

Booked a truck for 12/20 with 1 month free storage needed the storage for 12/23 and could not schedule the date as the U-Haul app would not allow. Called the storage location and they could not help Please call me at 734-377-7831

Rating:

5.0

Lovely experience

Rating:

5.0

One year there was a hurricane. I had insurance through Uhaul to pay me for my things and they told me that the insurance did not cover my damages. I don’t like that we have to pay for insurance and don’t receive anything back from the damages. But I still came back because of convenience.

Rating:

5.0

The whole experience was a good one.

Rating:

5.0

My experience with the staff has been wonderful. Friendly, and ready to help.

Rating:

2.0

I paid to have entrance after hours. Majority of the time the gates were broken. Once I tried renting a dolly and they informed me there was one available, only to get there and it wasn’t.

Rating:

5.0

Great Service

Rating:

2.0

In the two years I had my items in the storage I no issues. But when I went to clean out my storage on June 7,2023, there was NO POWER to my unit and me fridge had MOLD in it. When I asked the Rep., when this had occurred, I was told that the power had been out for a MONTH. When I asked why wasn't notified I was told NO ONE HAD BEEN. There was NO APOLOGY, NO CONPENSATION. I PAID for a Unit that was suppose to be Temperature Control and My last month that was not the case. Your Policy has to change to inform your customers if something happens that will affect the contents of their Unit.

Rating:

4.0

Uhaul trucks uses a lot of gas just for in town usage. Over all it was a good experience.

Rating:

5.0

At first had some anxiety about the online in, but it was an overall success. All I had to do was arrive on location and move in! Zero issues!

Rating:

5.0

Team was very helpful and knowledgeable about the services.

Rating:

1.0

The manager at the location was extremely rude to me I was given a storage without lights then given another one had no lights also and then the third time given one with lights we couldn’t get in do I went to the front office there was 3 employees the manager no one came to help I had to call the 1800 go uhaul for assistance.The experience was horrible

Rating:

5.0

Great service and communication keep up the great work

Rating:

1.0

The wait and the store manager was rude and not very helpful

Rating:

3.0

The staff was not friendly

Rating:

5.0

The young lady that helped me both days I went there she was very pleasant on both days a pleasure to do business with .🙏 have a blessed day

Rating:

1.0

They did not pay their light bill and I couldn’t get into my storage for 3 days

Rating:

5.0

..

Rating:

5.0

Great team, store manager caters to the people and helps make moving transition good

Rating:

5.0

They worked with me when I was late making payments! Thank you!

Rating:

5.0

The staff was friendly and extremely helpful as well as understanding.

Rating:

5.0

Thank you, Phillip Jarmon for your professional and courteous hospitality. Your commitment to pleasing and serving us as a customer for nearly 2 years was outdistancing. We appreciate you. You are a valued asset the UHaul as an employee. Thank you Ms. Cleary

Rating:

1.0

I had to jump fence to get out

Rating:

1.0

1... Thank u for calling u haul please hold and no one ever come back to the line so that I could pay rent. 2... Was unable to change online acct psw and was told manager would have to do that as well as change contact /unit access person but he was never there and again when I called was put on hold. 3... Was suppose to have 24 hrs access and somehow was locked inside the gates unable to leave after store hrs into the wee hours of the morning before finally deciding to try n climb the fence and go find help because I didn't have my cell phone with me. Had to walk alone after midnight down the streets of Beaumont in search of a person or place that would allow me to use their phone to contact your 1800 # so that I could get. My vehicle out and hope n pray my boyfriend believed me when I got home. He didn't and still doesn't. When I told the young ladies working the day after they said they knew the gate was messed up. So why then is there not a sign or why isn't it locked after hours so that this does not happen and they respond oh your not the only one. My point exactly. Not only did this happen to me but to others and it was not safe and very irresponsible of your employees to shrug it off and allow it to continue to occur. So pretty much I have not had a good experience with U-Haul at all and I will never use a U-Haul facility ever again. My truck rental experience too was a disaster. I'm was and still am very much disappointed with not just that location but U-Haul as a whole.

Rating:

2.0

This specific place needs more employees. Everytime I needed to go to the front desk, there have been a 40 min to hour plus wait. Many times 20 to 30 minutes on one customer. I understand stand things takes time but at least hire more people to accomodate the work load.

Rating:

3.0

Upon leaving unhelpful staff, but the overall experience was good.

Rating:

2.0

There was always clutter in the area of my stored RV. With 24hrs of entry I felt my RV was vulnerable. My concerns became a reality. Well over $5000 of equipment was stolen along with damage to my RV. I was later informed that this sort of thing had happened at other u-haul facilities after the fact. Not only the lost of my equipment but not so much as we are sorry this happened but I did get this request for a survey. Don’t think this is sour letter but and opportunity to do better. I truly believe 24hr entry is unnecessary. No one is moving at one or two in the morning, it only put honest people property at risk. You could also highlight the need for personal insurance on rentals that require it.

Rating:

2.0

Very poor security without accountability, the complete staff was great, Thank you for your hard work. In 2 years the rent increased almost 35%, with no added benefit to the customer. My trailer was broken into twice at this facility, so the security is very bad and zero accountability by the company, my expenses to repair this trailer were not refunded as there is no insurance available for vehicles that are parked in your facility, basically, you are charging for parking on the street with a fence that does not protect from anything. I am sure that I will use U-Haul in the future, but I will think twice to use this type of storage facility without accountability.

Rating:

3.0

Day okay I have no problems yet so I'm hopefully I don't if I do I will let them know

Rating:

3.0

Uhaul is normally convenient and good for me, but the last couple of experiences have not been. In Las Vegas, I was told that a car hauler would be guaranteed as I reserved it 2 weeks in advance for a military move. I also called 3 days in a row preceding the reservation. Two days before my cross country move I was told the reservation could not be honored, forcing me to purchase a trailer for $3,700. I also reserved a 10x15 storage unit with the uhaul 1-800 number, at the location in Beaumont, only to be given a 10x10 unit by the representative at the location, once again inconveniencing the move process.

Rating:

2.0

The latch was hard to open only thing staff said was we could move to another unit they always complained when I was in there more than 30 minutes one guy got to close to my truck one day and my dog barked at him and he threatened to stab my dog price to high

Rating:

3.0

My key card doesn’t work because their key card machine is broken. No military discount either.

Rating:

5.0

James was very good…

Rating:

5.0

Satisfaction

Rating:

1.0

most times you call, they immediately put you on hold, without even letting you answer whether or not you can hold.

Rating:

5.0

Great management, Mr Phil is always on top of it, with the greatest customer service we have ever received

Rating:

4.0

Only used 2 days into the month and was still charged a whole month to close account

Rating:

5.0

The facility and staff were professional and helpful. The slide on my unit was the only downside to this experience, it really needed to be replaced. Overall I would rent here again.

Rating:

5.0

Long wait times but everyone that worked there were extremely helpful and courteous. Thanks for allowing me to park my truck on your lot overnight.

Rating:

5.0

I had a great customer experience. No complaints!

Rating:

5.0

Staff was helpful and courteous at start in Georgetown, Tx and at return in Beaumont, Tx. Will definitely use this service again.

Rating:

2.0

Went in to rent a storage space for my rv. I was assinged a spot and went to unload. A Uhaul trailer was in the spot. Walked back to the office and spoke to the desk clerk. He said he would be awhile because he had customers. He was the only person on duty. He should have told the customers he would be right back and moved the trailer. He didn't and said i could get a dolly and move it myself. When you wait on a customer prior to other customers you should take care of that customer. Period no excuse for his lack of service. Basically he let me know my problem was my own since he had already collected the money.

Rating:

3.0

The staff are not friendly and they never have enough people working.

Rating:

2.0

I have used Uhaul serveral tines before, i like climate control because it preserves my stuff better. When i moved the place was not dirty. My three main complaints are the storage thermostat said 85 degrees . The exit door at the end of the hall, emergency not the glass door there is a huge gap between the floor and the bottom of the door that air is escaping which contributes to the problem. Now on to the glass door it is broken falling off the hinges literally. The lock n key was in the storage when i arrived which was great! However the storage it self has insulation hanging down from the ceiling in my unit. So when we open the door the particles fly and guess where it’s landing yes on the items I stored. I got locked in the gate because it was broken my code not an interning customers code was i for 15-20 minutes, i pressed the intercom and no on answered after several times I tried. . This was upsetting mostly because i couldn’t get anyone on the local line or on the customer service . I’m just not use to no customer service like this. Additionally the young lady on the 1800 # was very apologetic and I did appreciate that. She said “ I’m very sorry this is not the experience we want you to have with Uhaul” ( she made the difference for me, i was really frustrated) and proceeded to transfer me to another department to handle my complaint. I held on another 10 minutes and I just hung up because that was an extra 30 minutes taken from me moving. I had people helping me. I went back to storage on yesterday and my code didn’t work again, so i had to sit in the line and wait till someone could look up my information, i understand that part bUt it really does negate the whole check in not having to wait issue. The young man did give me a card which worked and i did appreciate that . Never the less i am dissatisfied with my unit! I will be moving when my month is over, i don’t pay to get insulation particles on me or my stuff nor do I pay for my belongings to be the same temperature as the none climate control. Oh n I never had to sign in at the building ( when entering) so safety is also an issue, just drive your car up and the glass door opens up no code needed. I’m really concerned about this!!

Rating:

5.0

Ms. Rachel was very knowledgeable and helpful in assisting me. One of her co-workers did not explain some things to me, but she acted immediately in correcting the problem. Thanks Ms. Rachel. Your customer service is outstanding.

Rating:

5.0

Fast check in friendly staff

Rating:

5.0

Very nice facility

Rating:

1.0

Never again they had bugs n my stuff

Rating:

5.0

Very kind, patient and professional employees

Rating:

5.0

My experience was great with the u-haul facility i had awesome customer service!

Rating:

3.0

Good place

Rating:

2.0

Units flooded- was given a brochure as Contact info for damages. It was not the correct brochure. Items were placed in a storage box and sent to Louisiana. Tried to retrieve box three months in a row. Each time they told me it would be there in two weeks. It was not. I paid 100s in extra storage fees. Customer service over all was rude and dishonest. This did improve the last 60 days.

Rating:

5.0

I appreciate the friendliness and professionalism of the staff.

Rating:

4.0

Well deserved surprise for a free month of storage!! Thank you Uhaul

Rating:

2.0

Manager could utilize and improve on her communication skills. She was VERY disrespectful.

Rating:

4.0

The gate was broken for the duration of our storage use and we did not have proper access to our items. This was the only downside

Rating:

1.0

The woman working Saturday around 1PM (i-10, Bmt TX) was very slow in processing the long line of customers because she was training another employee. She didn't acknowledge any of the 7 people waiting while she came and went checking in and out one customer at a time. More staffing would have been ideal on a busy Saturday. After checking in my rental thoroughly and explaining everything and adding personal experience stories to her trainee, she said I was done. I took that opportunity to tell her there was no toilet paper or paper towels in the climate controlled facility(that I just spent 3 hours moving into). She laughed it off while saying her housekeeper was off today. She then went back into the office. I walked past an overflowing trashcan in the parking lot to my ride only to hear how rude the woman had been to my friend waiting for me in the parking lot and to another potential customer. Everyone that I had encountered prior to the this woman did an outstanding job handling my account, from picking up in lake charles to the multiple phone calls I had to make to find storage an hour away from where I need to be due to the losses in our hometown area. I had to pay extra to move and store my items due to the hurricane decreasing availability. A wrong turn upon arrival put me short in gas and over in milage beside being late w the truck. I'd expect the facility to be properly staffed and maintained. I also had a lot of problems with app account...I wasn't able to use it hardly at all. Thank you for your time, Heather LeJune

Rating:

1.0

I don’t live here anymore so when the storage got flooded I wasn’t able to come here until now. When I went to clean it out they said they went in there to make sure there wasn’t any mold. Several pairs of Jordan and Nike sneakers are missing. I had a pair of red bottom heals that I only had worn twice are all beat up like someone wear them in a marathon. I’m just glad they were not missing as well. The sneakers were stored high enough that I know they did not get damaged in the flood. I believe the were stolen.

Rating:

5.0

Management was very helpful and assisted me through out the entire process. Very hands on and displayed patience.

Rating:

5.0

Easy process staff was very accommodating

Rating:

5.0

Awesome and knowledgeable customer service felt very welcoming

Rating:

4.0

The storage was great Philip the manager is awesome the whole insurance thing for flood and this is a flood area really ran me hot if I would have known it wasn’t covered I would have took my chances without paying for insurance only to get no help from Fema so I lost things that were valuable so it hurt like I’m sure it did for others.

Rating:

1.0

We were sorely disappointed with how this location handled our belongings during Tropical Storm Imelda, Sept 2019. The staff took it upon themselves to dispose of our furniture and various items without giving us a chance to make an assessment, even though they promised to do so. The items were in storage while we renovated our property and since then we've had to refurnish the whole house. Phillip, one of the owners of this location, is the ABSOLUTE WORST when it comes to customer service. He goes out of his way to present a DISMISSIVE & UNCARING attitude.

Rating:

5.0

Its ok

Rating:

4.0

Thank you for helping us all with tropical storm Imelda, it sucks that it had that much impact but thanks for allowing us to get to our unit and assess the damages in an orderly fashion.

Rating:

1.0

The climate control building always smelled and always had lights out. There were roaches throughout the building and an ant pile continued to grow in my storage.

Rating:

2.0

I am very upset ive been with the uhaul storage havent missed a date . Ive lost brand new furniture an some sentimental things i could never get bck . 2yrs

Rating:

1.0

Due to TS Imelda you without MY CONSENT threw away precious memories because "it got wet". I was never given a needs to be out by date. I rented that storage for 4 years. I am heartbroken thanks to u

Rating:

1.0

A few of the employees had major attitudes. Also, I was told that the flood would be covered by insurance and it’s not. I lost very valuable items/appliances. Just because I was given wrong info.

Rating:

5.0

Phillip and his team in Beaumont, TX were amazing during the flood. Great communication and organization allowed my sister to empty my unit. I live in Seattle. My sister raved about your folks on site

Rating:

5.0

The storage and showroom was flooded during Imelda. Jerry was amazing coordinating all people emptying units and placing items in bins . He needs recognition

Rating:

5.0

It’s a great place employees are friendly and kind and well respectful

Rating:

1.0

I had to cancel due to cashier not giving me what I asked for and double charging me.

Rating:

1.0

VERY POOR

Rating:

2.0

I rented a truck and rented a self storage. By the time I finished packing, we headed to the storage location, and found it was still had a store lock on it. I called customer service

Rating:

2.0

I checked out on June 9th and was told I would not get charged for another month. The next day I was charged for another month. I requested my money back and was told that they could not.

Rating:

1.0

I had to wait in line for over an hour, there needs to be more people working the counter.

Rating:

4.0

Thank you

Rating:

5.0

You have a very nice staff. Look forward to doing business Whit you again. Thank you Kenneth.

Rating:

4.0

Well maintained, clean, friendly staff.

Rating:

5.0

Uhaul has always been my number one choice and always will be! Thank you!

Rating:

4.0

The only problem I had was the door was difficult to lock because the hinges weren't quite straight, which made the holes in the door crooked where the lock was put on. Staff and facility was great!

Rating:

5.0

The team of workers at this facility were exceptional. Very friendly and helpful. We will definitely recommend them to our friends and family.

Rating:

2.0

I personally would NOT recommend this company to any of my family

Rating:

5.0

Everyone was friendly and helpful.

Rating:

5.0

I’m very satisfied. Thanks you.

Rating:

2.0

There was a misunderstanding with one of the representatives, however, another rep seemed to have understood me and corrected the problem. I was only trying to change a reservation date and location.

Rating:

4.0

Todo bien

Rating:

3.0

My clothes got damaged my containers were full of water.

Rating:

5.0

The young lady that helped us was very knowledgeable. Her name is Cat. She had everything done in a very short time. Very efficient, well mannered and very professional. Delightful.