We were sorely disappointed with how this location handled our belongings during Tropical Storm Imelda, Sept 2019. The staff took it upon themselves to dispose of our furniture and various items without giving us a chance to make an assessment, even though they promised to do so. The items were in storage while we renovated our property and since then we've had to refurnish the whole house. Phillip, one of the owners of this location, is the ABSOLUTE WORST when it comes to customer service. He goes out of his way to present a DISMISSIVE & UNCARING attitude.

Its ok

Thank you for helping us all with tropical storm Imelda, it sucks that it had that much impact but thanks for allowing us to get to our unit and assess the damages in an orderly fashion.

The climate control building always smelled and always had lights out. There were roaches throughout the building and an ant pile continued to grow in my storage.

I am very upset ive been with the uhaul storage havent missed a date . Ive lost brand new furniture an some sentimental things i could never get bck . 2yrs

Due to TS Imelda you without MY CONSENT threw away precious memories because "it got wet". I was never given a needs to be out by date. I rented that storage for 4 years. I am heartbroken thanks to u

A few of the employees had major attitudes. Also, I was told that the flood would be covered by insurance and it’s not. I lost very valuable items/appliances. Just because I was given wrong info.

Phillip and his team in Beaumont, TX were amazing during the flood. Great communication and organization allowed my sister to empty my unit. I live in Seattle. My sister raved about your folks on site

The storage and showroom was flooded during Imelda. Jerry was amazing coordinating all people emptying units and placing items in bins . He needs recognition

It’s a great place employees are friendly and kind and well respectful

I had to cancel due to cashier not giving me what I asked for and double charging me.

VERY POOR

I rented a truck and rented a self storage. By the time I finished packing, we headed to the storage location, and found it was still had a store lock on it. I called customer service

I checked out on June 9th and was told I would not get charged for another month. The next day I was charged for another month. I requested my money back and was told that they could not.

I had to wait in line for over an hour, there needs to be more people working the counter.

Thank you

You have a very nice staff. Look forward to doing business Whit you again. Thank you Kenneth.

Well maintained, clean, friendly staff.

Uhaul has always been my number one choice and always will be! Thank you!

The only problem I had was the door was difficult to lock because the hinges weren't quite straight, which made the holes in the door crooked where the lock was put on. Staff and facility was great!

The team of workers at this facility were exceptional. Very friendly and helpful. We will definitely recommend them to our friends and family.

I personally would NOT recommend this company to any of my family

Everyone was friendly and helpful.

I’m very satisfied. Thanks you.

There was a misunderstanding with one of the representatives, however, another rep seemed to have understood me and corrected the problem. I was only trying to change a reservation date and location.