Customer Reviews for U-Haul Moving & Storage at I30 MacArthur

Rating:

5.0

Staff is great. !

Rating:

2.0

Teach employees to respect customers and not jump to judgment. Your reputation can be hurt by people who insight conflicts.

Rating:

5.0

I needed to rent a uhaul on 4/1 to move and Kevin was amazing. He ensured me he will take care of me and he helped me throughout the way. Got me the right size truck… and explained everything to me… he the best great customer service. I’ll used them again, they care and very helpful there… even David was amazing and help me as well.

Rating:

1.0

this place is trash.. no security, terrible customer service

Rating:

5.0

Kevin and the team were very helpful and responsive to my last minute changes. They helped to make my move less stressful

Rating:

5.0

Excellent customer service. Kelvin was awesome. Took less than 15 minutes to pick up the trailer and do the paperwork and 5 minutes to drop it off and be on my way a few hours later, all done with a smile on a Sunday afternoon. Best UHaul rental experience to date for me.

Rating:

3.0

My trailer was hit while park no cameras available so no one was held responsible for it and I moved out in February and this email says march 18 2025 a month after I left this location in February 14 2025 I notified week later and still received a bill and sent to a friend instead of my address not happy

Rating:

5.0

Patricia D and Corey were very professional and very helpful with my situation. I will continue to use U-Haul for my moving needs.

Rating:

1.0

I will be sure to never recommended my friend of residents (as a property manager) to this horrible location/UHAUL

Rating:

4.0

Overall it was great - just wish the location was not so crowded when obtaining equipment - but the staff were very helpful.

Rating:

5.0

Kevin and David are some of the best workers and very talented

Rating:

5.0

Thank you all at the Dallas Mccarthy location for all your assistance in my equipment rental

Rating:

3.0

Make sure that you keep your word to the customer always double check yourself when booking reservations for customers I didn’t get what I asked for an was misled on deposits and mileage fee’s…I was not happy with my booking experience

Rating:

5.0

Both the service people working there did an excellent job

Rating:

1.0

My truck was stolen from I 30 location in grand prairie tx, the manager held information and camera footage from police for over 3 weeks to let the guys get away with the truck and camper that was stolen. I think the managers were in on the thieft, and the GPPD feeling the same way. I closed my account yesterday because the manager is very incompetent of running a business

Rating:

4.0

Have more help at front desk. Gentleman was friendly and helpful

Rating:

5.0

Great service fast appreciate your help

Rating:

5.0

The trailer lights did not work

Rating:

5.0

Keep up the great work that you are already doing.

Rating:

5.0

Respecte

Rating:

1.0

El manager es una persona agresiva, grosero no sabe tratar a los clientes me falto el respeto solo porque le pedi el favor que me especificara el total de mi factura, empezó a gritar y agredirme verbalmente en presencia de mi esposa. Procedere a acciones legale en contra de el y su empresa.

Rating:

5.0

N/A

Rating:

5.0

Ms. McGowan and Mr. Collin were very helpful. They both made my moving experience, welcoming and convenient.

Rating:

4.0

Nice and clean like the app to upload all your information.

Rating:

1.0

Clean yes, inviting no. Lack of customer service. Seemed like we were bothering him. The sign said equipment drop off we pulled in the spot. He co.es out and says no you have to go to the other lot. I was struggling to back up, didn't bother to help. Just watched and went back in. Again, as if we were bothering him. I unplugged everything. He took it off the hitch, he walked away and didn't say two words to us. We sat there staring at eachother and he yelled from across the parking lot "yall good" will never use that location ever again.

Rating:

5.0

Keep providing The excellent Customer Service and knoledge about your product.

Rating:

5.0

Management was great! Thank you!

Rating:

5.0

They were very helpful.They even offered to back in my trader for me, since I didn't or could not do it myself.I appreciate aeverything they had done And more

Rating:

5.0

The staff was great. Kelvin was top-knotch and very helpful.

Rating:

2.0

I don't like to complain but I can't leave this unsaid. I rented a 5x8 cargo trailer from this location (McArthur), while droping off the trailer, I spoke to a lady and she asked me to back up the trailer into oncoming traffic. I said I wasn't comfortable and I couldn't see the traffic that is coming in. She said it wasn't hard and that she would help. I did not back up into traffic, I pulled into the separate parking lot. The gentleman asked me to back up into a spot, and I backed up as much as possible. He asked me to straighten up, and I told him I did not want to. There was a propane station in front of my car. And he told me that I had to. My husband proceeded to get out of the vehicle and unhook the trailer himself and back it up 5 inches from where they wanted it. It was literally only 5 inches! The level of disrespect for safety is disappointing. I do not recommend this location.

Rating:

3.0

People were good, the truck was unsafe and felt very unaligned in the wheel

Rating:

3.0

When I dropped of the trailer the gentleman that helped me was supposed to check in the trailer. I called the next day because the app showed an active reservation. I called the location and a different person told me that the trailer was never checked it.

Rating:

5.0

Yes comen back tu clean an annget the depisit And ghet wat a then helps you wiir other stuff

Rating:

3.0

General manager and associates would benefit from customer service and communication training. Disappointing experience which sadly ruins uhauls brand.

Rating:

5.0

Kevin in the Grand Prairie location had me ready and on the road quicker then two shakes of a dogs tail, equipment did as designed and got here no problem from Texas to Peyton Colorado. Wife did the quick drop today. Very happy with it

Rating:

2.0

The RV was broken into at some point earlier this year. All of the camping supplies were stolen. The door was left open when they left, and it rained into the camper, so it was ruined.

Rating:

5.0

Very quick and efficient service!

Rating:

4.0

Although the truck was clean on the inside, the windshield was dirty with bug droppings. The truck rode rough. My drive to Arkansas was uncomfortable because the truck felt like it needed struts on the front.

Rating:

3.0

There was nothing done about the needle at either location.

Rating:

3.0

Took almost a hour after checking in online and asking another employee for help before someone came into the office to complete my rental.

Rating:

4.0

I'm sure there is something but I didn't see it

Rating:

5.0

Kevin is very friendly and professional. He is the best

Rating:

5.0

Wonderful staff

Rating:

5.0

Staff excellent

Rating:

5.0

Great service

Rating:

2.0

Make returning trucks easier, I had an impossible time of about an hour trying to return the truck I rented because the pictures I tried to take and upload would delete themselves

Rating:

4.0

Truck acted like the battery was dying. There were jumper cables in front, indicating possible past problem. It was slow to start several times.

Rating:

1.0

i rented a Uhaul 4/4/2024. Uhaul need to have a better system in order for your customer to have the right instructions on where the location pick up is. Uhaul customer service sent me to 3 different locations. First they send me to Big c 2 in grand prairie and guy that worked there refused to assist or give me assistance at all. There were a couple of workers there drinking while on the job. Contacted customer service again and gave me wrong address to the second pick up location. It was very inconvenient for me since customer service rep are not doing their job properly. On the 3rd location I was at the right address finally, I was able to pick up the truck but the tank has no gas (empty). Uhaul employee should have a better customer service in order for the customer to be satisfied with their service. I was very troubled and upset and disappointed with the experiences I had with this company.

Rating:

5.0

Great service Great people Excellent experience

Rating:

4.0

What a great team at this location. Very professional and courteous. I would come back to this location and would refer others.

Rating:

5.0

Everything was great, the equipment worked fine, the staff on both ends where great to work with, any issues were worked through with relative ease and very professional, everyone had a great attitude. I wish I could move more often, no, but if I do, I would work with these folks any time.

Rating:

1.0

I went to the storage facility to pay for space 9502 I did pay $127 went to go look for my car my '02 Camaro vintage 35th Anniversary and it was stolen I must say Mr Atkins and the staff did not seem surprised at all the daughter was not surprised I mean don't take your car there and put it in the storage lot especially 9502 cuz somebody's going to steal it

Rating:

1.0

Check to make sure your windshield wipers are working properly so when someone is driving to San Antonio they don’t have to pull over in the rain because you didn’t do maintenance

Rating:

5.0

Kevin the General Manager gives excellent service! He made the process easy, smooth and fast. He’s also really funny as well who does like a good laugh! Thanks Kevin I truly appreciate your time today! -Ayla

Rating:

5.0

Professionalism!!!!

Rating:

5.0

The only problem I had was no one answered the phone. The automated system placed me on hold and after 5 minutes no one picked up, 3 times. Unfortunately this is everywhere. Use the app.

Rating:

4.0

It would help if the staff could offer a bit of information about the truck, like the key ignition is vintage.

Rating:

5.0

I would like to know with my time schedule as I moved out before the 10th do I get any reimbursement? I moved out this Saturday before of this month February?

Rating:

1.0

the employees= the worst. The facility= am leaving because there was no gate for weeks and my tire got stolen

Rating:

5.0

Thanks… Great job

Rating:

1.0

Dont rent there

Rating:

1.0

They. Not have security on the. Park in lot

Rating:

5.0

Good

Rating:

1.0

Trailer was broken into. Manager won’t call me. Bad place to store stuff.

Rating:

5.0

I moved out with 25 days left for the month and they wouldn’t prorate the monthly fee. I will not use Uhaul storage ever again

Rating:

4.0

Storage was ready when promised. But it worked out.

Rating:

5.0

Kevin was great. He provided great customer service. He and the other staff.

Rating:

1.0

Had our tools stolen once. Reported to the store manager. No follow up or or information on the report.

Rating:

5.0

The customer service is 100% at this facility, thanks guys

Rating:

1.0

They allow homeless to live there in the parking lot , they allow theft so some people stolen 2 Batteries from my box truck and cut the wires

Rating:

5.0

World class service. Staff skilled, proactive and courteous.

Rating:

1.0

The only bad experience l had was super hard to speak to this people at this facility

Rating:

4.0

Kevin was awesome!!!!!!

Rating:

5.0

Great people

Rating:

5.0

Everyone at this facility give the best customer service I have received in a long time. Kevin is very personable making sure that you are totally satisfied.

Rating:

5.0

Kevin was very helpful. Thank you!!!!

Rating:

5.0

Needs to be open 24 /7 I work around the clock and if you can't open the gate past 8pm it's inconvenient to me but over all I like it

Rating:

1.0

After moving all my stuff in the unit, two weeks later my storage was broken in, handel was busted, 14-16 boxes were stolen, video camera were not to far from where unit was. When I went to report to service clerk they didn’t care, didn’t provide the information that needed to happen. The manager was called through video call and told me don’t worry as long as you have insurance you are covered. I asked if they could secure my storage and put a new handle or move mt stuff to new storage, the manager said he would have it fixed the next day. As of today and moving out on Friday the Handel is still broken. This happened in January. I believe it was an inside job that was done and planned to take my stuff out.

Rating:

5.0

Superb customer service! Love this place.

Rating:

5.0

Thanks for the help

Rating:

2.0

Let my trailer, one of your trucks and two motorcycles get stolen and told me i was SOL on my trailer and wouldnt give half my money back for the month. Would never use uhaul and will warn people not to use.

Rating:

5.0

Hot in the facility

Rating:

1.0

Extremely rude customer service

Rating:

5.0

Also price was reasonable

Rating:

1.0

Told your employees I wanted the storage for 2 months and I forgot to make a payment for he second month but took care of it and the employees said I never got back with them so they charged me for another month after letting them know I wanted it for 2 months. Never again

Rating:

5.0

U-haul has zero competition. No other company that provides a similar service can compare.

Rating:

5.0

Very convenient from my house

Rating:

5.0

The gentleman that assisted me was super friendly and professional.

Rating:

5.0

We had access all time

Rating:

5.0

The staff at the MacArthur location has always been welcoming and friendly! Even when they were busy, I always received a smile and a "hello" as well as everyone coming in or out that I saw.

Rating:

5.0

Great experience

Rating:

5.0

Very excellent service

Rating:

5.0

Thanks

Rating:

5.0

Na

Rating:

5.0

Every body was so acknowledgeable on everything we asked on and had a great attitude thank you and God bless you

Rating:

5.0

Liked the way they made use of the backs of U Haul trailers for storage. Very unique. And the price was. Affordable.

Rating:

5.0

I certainly enjoyed the customer service render to me both ways for my rental and storage. Thanks I would recommend U-Haul to anyone! Janice

Rating:

5.0

Great place and friendly service!

Rating:

5.0

Good guy

Rating:

2.0

U haul did not give me as an existing customer the choice of moving my RV into the lot across the street while working on the lot where it was parked. Not a good way to treat customer

Rating:

5.0

Manager was really friendly and helped answer all questions needed. Love the reasonable priced lock and 1st month free.

Rating:

5.0

I will be back thank you for y'all services.

Rating:

5.0

So:metimes I have trouble getting the big doors closed but the personnel have always helped. They have always been friendly

Rating:

1.0

This facility could never find our electronic payment. We had cancelled checks yet they kept insisting we had not paid. I spent lots of time arguing about payments we had made electronically

Rating:

5.0

Great service, nice people, clean, organized and very helpful. Even was having trouble with getting furniture disassembled to put in storage and they let us borrow tools without hesitation.

Rating:

5.0

Great and friendly customer service. I’ve had to keep my belongs in storage twice and this is the place I went!

Rating:

5.0

Very satisfied

Rating:

5.0

great service!

Rating:

3.0

Poor organization and management

Rating:

1.0

I did not go with this storage company. Please stop sending emails.

Rating:

4.0

The security gate for storing campers was broke and left open many times I had to go up to get my camper.

Rating:

5.0

When I purchase a new trailer I will use your facility again. Thank You: Mark Miller