Customer Reviews for U-Haul Moving & Storage at I-35 & Berry St

5,473 reviews

2936 S Freeway   Fort Worth, TX 76104
(@ Berry, one block north of berry on access road)

(817) 921-3024

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(817) 921-3024

2936 S Freeway
Fort Worth, TX 76104
(@ Berry, one block north of berry on access road)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Reserved 3 dozen blankets and an appliance dollie. Showed up and truck did not have the blanks or dollie. Was told they ran out. Clerk called another location and no one picked up. I drove 9 miles to get to another location to be told they didn’t have them either. Then was told to go to another U-Haul 15 miles away did Alta Mere to pick them up. Horrible experience, with u haul. Last time all reserve anything with them. Location off berry street is in the hood. Crack heads right outside.

Christopher M 
Rating:
5.0

Customer did not leave a comment.

TRACIE D 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C 
Rating:
3.0

Employees customer service was excellent the equipment was not. Truck (20ft) leaked horribly inside the cabin during rain. Truck was on half a tank of gas and when I dropped it off 3/4 full they sent a bill of 33 dollars. After I paid almost 2900.

ALSADRA W 
Rating:
3.0

I ordered furniture pads when I booked the UHaul, and they were not available when I arrived. This inconvenienced me and I was disappointed. I was under the impression that UHaul guarantees all equipment.

RAINA A 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
4.0

Customer did not leave a comment.

CLAYTON F 
Rating:
5.0

Very friendly staff. Worked with our schedule well.

RICHARD F 
Rating:
5.0

The two ladies operating this place are amazing. Friendly, efficient, and communicated very well!

ADAIR S 
Rating:
4.0

Customer did not leave a comment.

JAMES H 
Rating:
3.0

Customer did not leave a comment.

Troy S 
Rating:
5.0

Customer did not leave a comment.

Lenwood B 
Rating:
5.0

Customer did not leave a comment.

JAN C 
Rating:
5.0

Customer did not leave a comment.

MARY D 
Rating:
1.0

1. I have rented trailers and trucks from U-Haul on multiple occasions without an issue. 2. I reserved a 15 foot truck with a dolly, blankets and a 4 x 4. The dolly and 4 x 4 were both unavailable at the time of pick up. I was informed by the corporate office that I need to call and dispute the charges with the dispatch office. I really don’t have time to be on the phone disputing charges that should not exist on my bill. I just let U-Haul keep the money. 3. Out of the mini times I rented a truck from U-Haul. I have never been charged a $20 after hours fee. This may be something new. But I’ve never experienced this fee in the past. I thought I was doing U-Haul a favor by returning the truck a day earlier. I could’ve waited until the next morning to return the truck without a fee. My recommendation is inform customers that they will be charged a fee if you return the truck outside of operational hours. 3. Lastly, I was charged another fee for leaving unfolded blankets in the back of the truck. This is something I have done in the past without a fee. But like everything else during this reservation, I was charged $25 for leaving unfolded blankets in the back of a truck. In addition, I left two unused boxes in the back of the truck. This was also part of the $25 fee.. My previous reservation, I reserved a 26 foot truck. The brake lights on the truck were inoperable. The issue wasn’t discovered until I was on the freeway. And essence, many years of renting from U-Haul with no issues. The last two reservations are riddled with inefficiencies. I am not so sure if I will ever go to U-Haul again in the future.

CHRISTOPHER B 
Rating:
5.0

Customer did not leave a comment.

ALBERT W 
Rating:
5.0

Customer did not leave a comment.

JOSE T 
Rating:
5.0

Eli helped alot ..thank you

ann c 
Rating:
1.0

Customer did not leave a comment.

ARBANY Y 
Rating:
5.0

Nothing comes to mind

LELAND S 
Rating:
5.0

Customer did not leave a comment.

GARY P 
Rating:
5.0

Nothing, keep up the great work

BENJAMIN S 
Rating:
3.0

Customer did not leave a comment.

KEITH G 
Rating:
5.0

Customer did not leave a comment.

julie v 
Rating:
4.0

Customer did not leave a comment.

KEVIN G 
Rating:
5.0

Customer did not leave a comment.

TAWANA T 
Rating:
5.0

This is one of the best locations they are always polite and friendly. Never a long wait

ROBERT L 
Rating:
5.0

Customer did not leave a comment.

LUIS A 
Rating:
5.0

Customer did not leave a comment.

DANIEL P 
Rating:
1.0

Not a great experience. Unfriendly, condescending. Interacted with two different employees and both were not fun to deal with at all.

JAMES E 
Rating:
4.0

Gas cap was missing from pickup station & tried to put new cap but nothing fitted. Also truck wasn’t cleaned.

HOON J 
Rating:
5.0

Nothing really, your team was incredibly helpful and efficient. From the time I got there until the time I left was really quick same with the return.

JAY T 
Rating:
4.0

Customer did not leave a comment.

JAMES T 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D 
Rating:
5.0

Polite staff

ANTHONY R 
Rating:
5.0

Customer did not leave a comment.

STEPHEN N 
Rating:
5.0

This location was very easy to get in and out of. The people working there were very friendly and helpful.

DONALD M 
Rating:
4.0

staff was helpful and courteous. The uhaul website is not so great. Perhaps I am not proficient.. Trailer worked as expected, and we got done safely and quickly. Thank you.!!

TYRON C 
Rating:
5.0

This facility and staff was in a different league than the pick-up spot. Drop of was very fast and efficient.

LINDEY J 
Rating:
5.0

Eli was extremely helpful.

JOSHUA C 
Rating:
5.0

Customer did not leave a comment.

Nathan S 
Rating:
5.0

never have a problem when I go this location.

Stephen C 
Rating:
5.0

staff was helpful and great 5 stars

CHRISTIAN G 
Rating:
5.0

The gentleman that helped me return the trailer was very friendly and professional

Richard S 
Rating:
5.0

Very friendly and helpful

GREGORY W 
Rating:
5.0

Excellent, experienced, knowledgeable staff made the experience a breeze. Thank you

Mike B 
Rating:
5.0

Customer did not leave a comment.

JUDITH G 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J 
Rating:
5.0

Customer did not leave a comment.

Sarah L 
Rating:
1.0

Poor customer service. Rude and unprofessional.

ANDELMO N 
Rating:
5.0

Customer did not leave a comment.

William D 
Rating:
3.0

Customer did not leave a comment.

VERONICA B 
Rating:
1.0

The staff was rude and failed to communicate upon my return. I sat in the truck waiting and could see through the window that they knew I was there, but they just continued their conversation then finally the manager came out, but did not speak a word to me she just stood there so I got out of the truck and asked if there was anything I needed to do and she responded very short, no you’re good. The problem I have with this is that when you pull up to return the truck the sign says during business hours please wait here And a representative will be with you. It doesn’t hurt to smile and to welcome your customers back upon our return as we have just paid a good price to use your equipment. In addition, I ordered a utility dolly only to find out when I arrived that they have no utility dollies available. In fact, they had no dollies of any kind available. I was told that it’s because people don’t return the dollies. I don’t know what kind of moving truck business can operate without providing the option of dollies.

DARREL A 
Rating:
4.0

Customer did not leave a comment.

RUBEN D 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE H  |  First Impressions 
Rating:
2.0

Dolly ended up being broken/damaged and did not operate properly. I didn't notice until I had a vehicle loaded on to it. Had to find help elsewhere to do what I needed to do.

Clarissa C 
Rating:
5.0

Great people and reasonable rates

JUSTIN M  |  First Impressions 
Rating:
4.0

Battery was very bad, every start was a concern it wouldnt, key stuck in ignition, front shock need replacing

EDWARD B 
Rating:
5.0

Customer did not leave a comment.

JOHN S 
Rating:
1.0

Bad! Reservation is extremely frustrating and after waiting for almost one hour in the location that I reserved, they came and told me that they don’t have the truck and I had to go 20 minutes down in the traffic to pick up another truck. My whole schedule ruined.

SANGAR R 
Rating:
5.0

Warren was very helpful, good guy

RASHARD S 
Rating:
3.0

The guy that works front is really standoffish not good for customer service

ROXANNE C 
Rating:
5.0

Customer did not leave a comment.

Kimberly W 
Rating:
5.0

I'm so happy for your service

Justin s 
Rating:
5.0

Very nice customer service ty

JULIA B 
Rating:
5.0

Customer did not leave a comment.

Andrew M 
Rating:
3.0

Customer did not leave a comment.

MICHAEL B 
Rating:
5.0

Everything was easy! The lady that helped us was so friendly and kind! Great job!!

KATHIE B 
Rating:
4.0

Customer did not leave a comment.

Danay D 
Rating:
4.0

Customer did not leave a comment.

Angelica M  |  Overall Experience 
Rating:
5.0

Trailer wasn’t clean. Had pieces of broken glass and a few nails in the ramp hinge that made it hard to open and close until we took them out.

ROBBIE P 
Rating:
4.0

Customer did not leave a comment.

MARSHALL W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell R 
Rating:
4.0

The person who attended was alone. Doing few things including mechanical work. He wasn’t happy but that’s not my fault.

MAUD P 
Rating:
1.0

The person that helped me to attach/dis attach the trailer was awful.

ABEL M 
Rating:
2.0

Inside box not swept out on pick up and air conditioning did not blow thru vents...

CARL C 
Rating:
4.0

Customer did not leave a comment.

DONNA N 
Rating:
3.0

Customer did not leave a comment.

SYMON T 
Rating:
5.0

Customer did not leave a comment.

ESTEBAN S 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F 
Rating:
2.0

The manager was not friendly. I did not know that the fasten my car wasn’t included on the services. Ok that right. But the manager wasn’t friendly when he spoke to me. In fact, he told my “just watch a video on YouTube “

MIGUEL R 
Rating:
2.0

Customer did not leave a comment.

TEQUELL B 
Rating:
5.0

Customer did not leave a comment.

EDWARD M 
Rating:
5.0

The guy I spoke with at return was very professional and even made us laugh a bit welcoming us to Fort Worth

KENDAL M 
Rating:
5.0

Customer did not leave a comment.

DAVID C 
Rating:
5.0

Customer did not leave a comment.

VAN C 
Rating:
3.0

Could be more people friendly.

Cynthia O 
Rating:
2.0

Customer did not leave a comment.

RAYMOND M 
Rating:
4.0

Customer did not leave a comment.

BARRY D 
Rating:
5.0

Always love renting and returning to this location. Everyone is always so nice!

Maria J 
Rating:
5.0

Great customer service.

JOSE R 
Rating:
1.0

Staffs do not care about nothing they over charge you after the return of the U-Haul please do not go to this location

Jeffery C 
Rating:
1.0

Very unprofessional location! It seems like everyone working there does not enjoy their job. This place seriously needs a class on customer service and someone from home office to pay them a visit.

DANIEL G 
Rating:
4.0

Customer did not leave a comment.

DARYL D 
Rating:
3.0

Customer did not leave a comment.

TINA C 
Rating:
2.0

Customer did not leave a comment.

JAI B 
Rating:
5.0

The team member is great for me and I will be sending My family and friends to you all for service I will be back in time for me to get my service done with you guys thanks for all you do for me and be blessed, Thanks again for your help.

PHILIPPA N 
Rating:
5.0

Customer did not leave a comment.

Anthony S 
Rating:
5.0

Customer did not leave a comment.

ERICA J 
Rating:
5.0

Customer did not leave a comment.

ROBERT M 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY F 
Rating:
5.0

This has nothing to do with the location, but to only give me 30 miles to make my move was just ridiculous.

TRAVIS P 
Rating:
4.0

Service coming in and leaving was very good and friendly!

David C  |  Overall Experience 
Rating:
5.0

Great customer service

JEREMIAH H 
Rating:
5.0

From reserving, to changing our pick-up day, getting the rental and return was easy and fast. I have used this location several times and recommend often.

Melissa M 
Rating:
5.0

Customer did not leave a comment.

JIMMY M  |  Overall Experience 
Rating:
1.0

The staff was nice, but the facility was poor. It improved once there was a change in management, but half of my belongings were ruined and had to be thrown away. There was leakage from the roof and it leaked a black oil like substance and my furniture, clothing and an expensive painting. The substance was leaking all down the door of the storage space as well. The crickets were excessive! They were dead and all over my belongings as well each time I did a routine check or to retrieve something. I’ve used UHaul storage a lot but this one was by far the worse! Once again the staff was nice, but the facility not so much.

DEMETRA L  |  Overall Experience 
Rating:
1.0

The customer service is trash the people that work there are lazy they're mean unhelpful they're always upset about something and they take it out of the customers really do need a new general manager Eli is a terrible mean and loud spoken person

manuel m  |  Overall Experience 
Rating:
5.0

A+ I recommend anyone looking for storage or hauling U-Haul is your place and Eli and his crew were excellent

henery b  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angelica M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aRTHUR g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aRTHUR g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharita G  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

john r  |  Overall Experience 
Rating:
1.0

The staff were very funny and kinda of helped as much as they could. My storage unit was not well at all it so happened that 2week while my belongings were in there it happened tostormed like crazy . All of my boxes and clothing got soaked. The manger helped me with a tarp so I could cover my flat screen. And also offered me a bigger unit to move my stuff. But I couldn’t move it all myself unfortunately. But they definitely need to run some sealer on those units. Other than that, loved the staff they were very nice.

AMBER R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

henery b  |  First Impressions 
Rating:
1.0

It took them days to get back to me about moving out I had to call and call and call. Also water got into my unit and nothing was said about it.

Neida S  |  Overall Experience 
Rating:
1.0

Half of my boxes were damaged due to water getting in the storage unit causing multiple items to mold and have to be thrown out. Ridiculous over-charged prices ripping off veterans is a real scum way to conduct business.

Thomas H  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

carla b  |  First Impressions 
Rating:
5.0

Eli and his partner were the best, thank you for making us feel like home in a new city! 😊

Mariah O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie S  |  Overall Experience 
Rating:
5.0

Other than not being able to access my storage 24 hours everything was great the guys behind the counter were awesome very helpful storage unit was bigger than I thought great experience would definitely recommend and use again

isaac t  |  First Impressions 
Rating:
5.0

Saffro's pretty good day, I'm very friendly. Are you combinating and new exactly what need to happen to get? Whatever I needed done, and it was fine. Had a good time, and it was a very nice and dynamic place.

james r  |  First Impressions 
Rating:
1.0

Apon arrival storage unit I was renting was not clean and still had items in it plus a horrible odor. Attendant use a leaf blower to blow out unit and that was it! I still had to go in and finish cleaning old boxes out of the unit. And this was after booking over a week in advance.

john r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Estella R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara M  |  Overall Experience 
Rating:
1.0

Unit was flooded and had a terrible customer service experience. Insurance company was fine but the flooding was very preventable if I could’ve been told that there was a leak (staff was very aware there was leaking) and I lost over $2000 worth of items due to the flooding. Was told I would have to move my stuff out. Nobody offered to help me get a different unit or waive rent so I was charged for 2 months of rent while my unit was gathering mold with no instructions. Terrible.

CHANDLER H  |  Overall Experience 
Rating:
5.0

Staff is great. Super friendly and helpful. The outside storage lot does need cleaning. Junk everywhere. But the indoor facilities and store were very clean and presentable. I wish access was possible after the business day but that seems common at a lot of facilities.

Jeremiah R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

loran b  |  First Impressions 
Rating:
5.0

La empleada que me atendió súper amable todo me resultó súper sencillo la verdad lo recomiendo el lugar

gustavo f  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANA R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antar S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DIANA R  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Peggy W  |  Overall Experience 
Rating:
1.0

I have had a storage unit at this facility for over 9 years I have tried to get my door fix for over 1 year the Mrg has been laying to me for 1 year was very rude and he even told cropetale office he had informed me of what I need to do which he didn’t do I made a appointment to get my door fix and the person that was supposed to be there never show up so after I had waited for 3 hours I decided it was time I move to a storage company that value me and my business and I will NEVER recommend this company for storage in the future and one last thing and the 9 years I was Never late on my rental payment

Janelle A  |  Overall Experience 
Rating:
5.0

From La Marque to Fort Worth locations both gave excellent service. Highly recommend.

Carmen G  |  First Impressions 
Rating:
5.0

Awesome staff and the management was great! He went beyond to help me ! I do appreciate everything. 🤓🙂

SANDRA G  |  Overall Experience 
Rating:
5.0

The movers were great too

Thomas H  |  First Impressions 
Rating:
5.0

Michael is a very sweet a man, who went above and beyond to help me and my wife anyway he could oh yeah. God bless you Michael, thank you for all your help!!!

John M  |  First Impressions 
Rating:
5.0

Everything was great every time I went it was clean and all the employees were very friendly and helpful.

ADRIANA C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JULIA A  |  Overall Experience 
Rating:
5.0

Mike and team were very helpful and always professional.

David F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacqueline K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith H  |  First Impressions 
Rating:
1.0

You left your staff understaffed and it was very difficult for him to provide great customer service

RODNEY D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shunna H  |  Overall Experience 
Rating:
5.0

Very helpful, always friendly, great place to do business

Deric H  |  Overall Experience 
Rating:
1.0

Bad customer service

Eroro o  |  Overall Experience 
Rating:
5.0

Great service

Eroro o  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

franceen N  |  Overall Experience 
Rating:
5.0

The employees were really helpful in showing us different storage sizes prior to getting ours. They were very friendly and welcoming. And they also get a plus one for helping me find my cat! She was hidden under one of the trailers and she helped me find her and got her out for me. That’s a good on in my book!

ADRIANA C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andrea H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ASHLEY R  |  Overall Experience 
Rating:
5.0

It’s easier to access it’s reasonable.

corazon z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan R  |  Overall Experience 
Rating:
5.0

Best ever

LATONIA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessie C  |  Overall Experience 
Rating:
5.0

Keep up the good work. Happy holidays! 😁

james a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTHONY T  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

robert h  |  First Impressions 
Rating:
5.0

The staff at this U-Haul location were extremely helpful and professional each time I visited the store. I would easily recommend them to anyone for storage or rentals.

Richard A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James L  |  Overall Experience 
Rating:
5.0

Mike was a great help and provided exceptional customer service

David F  |  First Impressions 
Rating:
5.0

Great service especially Michael the owner. Efficient and fast paced.

Michael L  |  First Impressions 
Rating:
5.0

Great customer service!! Thank you for your assistance.

Marlen P  |  First Impressions 
Rating:
4.0

Very helpful and respectful

John C  |  Overall Experience 
Rating:
5.0

Owner went out of his way to accommodate our after hours pickup. Highly recommended.

Calvin C  |  Overall Experience 
Rating:
1.0

We were only 10 minutes late with the rental and they charged us $20 freaking dollars we drove from Florida you would of thought they would of been kind and understand only 10 mins late she was owner

benira d  |  First Impressions 
Rating:
4.0

We would've given 5 stars as we like the staff there so much. However, our unit leaked water onto our belongings. Most of our items up against the side walls were damp/moldy. Unit 1012

Patrick R  |  Overall Experience 
No reviews have been submitted for this location.
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