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ANOLA FCustomer Reviews for U-Haul Moving & Storage at I-35 & Berry St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rat urine and poop in the unit. Not good.
CHRISTOPHER W | Overall ExperienceAwesome service. Thanks!
JORDAN PLied about the price
Steven HThe reception where I dropped off the U-HAUL vehicle (at 2936 S Freeway) was rude and unhelpful. Does not know how to speak to customers.
Emmanuel YN/A
DEVEN LThis location was fine although they could not fix the dolly issue. She had to act as if the dollies were returned with the truck so that I wouldn't be charged for the, but couldn't correct the charge error.
Colleen AReserved 3 dozen blankets and an appliance dollie. Showed up and truck did not have the blanks or dollie. Was told they ran out. Clerk called another location and no one picked up. I drove 9 miles to get to another location to be told they didn’t have them either. Then was told to go to another U-Haul 15 miles away did Alta Mere to pick them up. Horrible experience, with u haul. Last time all reserve anything with them. Location off berry street is in the hood. Crack heads right outside.
Christopher MEmployees customer service was excellent the equipment was not. Truck (20ft) leaked horribly inside the cabin during rain. Truck was on half a tank of gas and when I dropped it off 3/4 full they sent a bill of 33 dollars. After I paid almost 2900.
ALSADRA WI ordered furniture pads when I booked the UHaul, and they were not available when I arrived. This inconvenienced me and I was disappointed. I was under the impression that UHaul guarantees all equipment.
RAINA AVery friendly staff. Worked with our schedule well.
RICHARD FThe two ladies operating this place are amazing. Friendly, efficient, and communicated very well!
ADAIR S1. I have rented trailers and trucks from U-Haul on multiple occasions without an issue. 2. I reserved a 15 foot truck with a dolly, blankets and a 4 x 4. The dolly and 4 x 4 were both unavailable at the time of pick up. I was informed by the corporate office that I need to call and dispute the charges with the dispatch office. I really don’t have time to be on the phone disputing charges that should not exist on my bill. I just let U-Haul keep the money. 3. Out of the mini times I rented a truck from U-Haul. I have never been charged a $20 after hours fee. This may be something new. But I’ve never experienced this fee in the past. I thought I was doing U-Haul a favor by returning the truck a day earlier. I could’ve waited until the next morning to return the truck without a fee. My recommendation is inform customers that they will be charged a fee if you return the truck outside of operational hours. 3. Lastly, I was charged another fee for leaving unfolded blankets in the back of the truck. This is something I have done in the past without a fee. But like everything else during this reservation, I was charged $25 for leaving unfolded blankets in the back of a truck. In addition, I left two unused boxes in the back of the truck. This was also part of the $25 fee.. My previous reservation, I reserved a 26 foot truck. The brake lights on the truck were inoperable. The issue wasn’t discovered until I was on the freeway. And essence, many years of renting from U-Haul with no issues. The last two reservations are riddled with inefficiencies. I am not so sure if I will ever go to U-Haul again in the future.
CHRISTOPHER BEli helped alot ..thank you
ann cNothing comes to mind
LELAND SNothing, keep up the great work
BENJAMIN SThis is one of the best locations they are always polite and friendly. Never a long wait
ROBERT LNot a great experience. Unfriendly, condescending. Interacted with two different employees and both were not fun to deal with at all.
JAMES EGas cap was missing from pickup station & tried to put new cap but nothing fitted. Also truck wasn’t cleaned.
HOON JNothing really, your team was incredibly helpful and efficient. From the time I got there until the time I left was really quick same with the return.
JAY TPolite staff
ANTHONY RThis location was very easy to get in and out of. The people working there were very friendly and helpful.
DONALD Mstaff was helpful and courteous. The uhaul website is not so great. Perhaps I am not proficient.. Trailer worked as expected, and we got done safely and quickly. Thank you.!!
TYRON CThis facility and staff was in a different league than the pick-up spot. Drop of was very fast and efficient.
LINDEY JEli was extremely helpful.
JOSHUA Cnever have a problem when I go this location.
Stephen Cstaff was helpful and great 5 stars
CHRISTIAN GThe gentleman that helped me return the trailer was very friendly and professional
Richard SVery friendly and helpful
GREGORY WExcellent, experienced, knowledgeable staff made the experience a breeze. Thank you
Mike BPoor customer service. Rude and unprofessional.
ANDELMO NThe staff was rude and failed to communicate upon my return. I sat in the truck waiting and could see through the window that they knew I was there, but they just continued their conversation then finally the manager came out, but did not speak a word to me she just stood there so I got out of the truck and asked if there was anything I needed to do and she responded very short, no you’re good. The problem I have with this is that when you pull up to return the truck the sign says during business hours please wait here And a representative will be with you. It doesn’t hurt to smile and to welcome your customers back upon our return as we have just paid a good price to use your equipment. In addition, I ordered a utility dolly only to find out when I arrived that they have no utility dollies available. In fact, they had no dollies of any kind available. I was told that it’s because people don’t return the dollies. I don’t know what kind of moving truck business can operate without providing the option of dollies.
DARREL ADolly ended up being broken/damaged and did not operate properly. I didn't notice until I had a vehicle loaded on to it. Had to find help elsewhere to do what I needed to do.
Clarissa CGreat people and reasonable rates
JUSTIN M | First ImpressionsBattery was very bad, every start was a concern it wouldnt, key stuck in ignition, front shock need replacing
EDWARD BBad! Reservation is extremely frustrating and after waiting for almost one hour in the location that I reserved, they came and told me that they don’t have the truck and I had to go 20 minutes down in the traffic to pick up another truck. My whole schedule ruined.
SANGAR RWarren was very helpful, good guy
RASHARD SThe guy that works front is really standoffish not good for customer service
ROXANNE CI'm so happy for your service
Justin sVery nice customer service ty
JULIA BEverything was easy! The lady that helped us was so friendly and kind! Great job!!
KATHIE BTrailer wasn’t clean. Had pieces of broken glass and a few nails in the ramp hinge that made it hard to open and close until we took them out.
ROBBIE PThe person who attended was alone. Doing few things including mechanical work. He wasn’t happy but that’s not my fault.
MAUD PThe person that helped me to attach/dis attach the trailer was awful.
ABEL MInside box not swept out on pick up and air conditioning did not blow thru vents...
CARL CThe manager was not friendly. I did not know that the fasten my car wasn’t included on the services. Ok that right. But the manager wasn’t friendly when he spoke to me. In fact, he told my “just watch a video on YouTube “
MIGUEL RThe guy I spoke with at return was very professional and even made us laugh a bit welcoming us to Fort Worth
KENDAL MCould be more people friendly.
Cynthia OAlways love renting and returning to this location. Everyone is always so nice!
Maria JGreat customer service.
JOSE RStaffs do not care about nothing they over charge you after the return of the U-Haul please do not go to this location
Jeffery CVery unprofessional location! It seems like everyone working there does not enjoy their job. This place seriously needs a class on customer service and someone from home office to pay them a visit.
DANIEL GService coming in and leaving was very good and friendly!
David C | Overall ExperienceThe staff was nice, but the facility was poor. It improved once there was a change in management, but half of my belongings were ruined and had to be thrown away. There was leakage from the roof and it leaked a black oil like substance and my furniture, clothing and an expensive painting. The substance was leaking all down the door of the storage space as well. The crickets were excessive! They were dead and all over my belongings as well each time I did a routine check or to retrieve something. I’ve used UHaul storage a lot but this one was by far the worse! Once again the staff was nice, but the facility not so much.
DEMETRA L | Overall ExperienceThe customer service is trash the people that work there are lazy they're mean unhelpful they're always upset about something and they take it out of the customers really do need a new general manager Eli is a terrible mean and loud spoken person
manuel m | Overall ExperienceA+ I recommend anyone looking for storage or hauling U-Haul is your place and Eli and his crew were excellent
henery b | Overall ExperienceThe staff were very funny and kinda of helped as much as they could. My storage unit was not well at all it so happened that 2week while my belongings were in there it happened tostormed like crazy . All of my boxes and clothing got soaked. The manger helped me with a tarp so I could cover my flat screen. And also offered me a bigger unit to move my stuff. But I couldn’t move it all myself unfortunately. But they definitely need to run some sealer on those units. Other than that, loved the staff they were very nice.
AMBER R | Overall ExperienceIt took them days to get back to me about moving out I had to call and call and call. Also water got into my unit and nothing was said about it.
Neida S | Overall ExperienceHalf of my boxes were damaged due to water getting in the storage unit causing multiple items to mold and have to be thrown out. Ridiculous over-charged prices ripping off veterans is a real scum way to conduct business.
Thomas H | Overall ExperienceEli and his partner were the best, thank you for making us feel like home in a new city! 😊
Mariah O | First ImpressionsOther than not being able to access my storage 24 hours everything was great the guys behind the counter were awesome very helpful storage unit was bigger than I thought great experience would definitely recommend and use again
isaac t | First ImpressionsSaffro's pretty good day, I'm very friendly. Are you combinating and new exactly what need to happen to get? Whatever I needed done, and it was fine. Had a good time, and it was a very nice and dynamic place.
james r | First ImpressionsApon arrival storage unit I was renting was not clean and still had items in it plus a horrible odor. Attendant use a leaf blower to blow out unit and that was it! I still had to go in and finish cleaning old boxes out of the unit. And this was after booking over a week in advance.
john r | First ImpressionsUnit was flooded and had a terrible customer service experience. Insurance company was fine but the flooding was very preventable if I could’ve been told that there was a leak (staff was very aware there was leaking) and I lost over $2000 worth of items due to the flooding. Was told I would have to move my stuff out. Nobody offered to help me get a different unit or waive rent so I was charged for 2 months of rent while my unit was gathering mold with no instructions. Terrible.
CHANDLER H | Overall ExperienceStaff is great. Super friendly and helpful. The outside storage lot does need cleaning. Junk everywhere. But the indoor facilities and store were very clean and presentable. I wish access was possible after the business day but that seems common at a lot of facilities.
Jeremiah R | First ImpressionsLa empleada que me atendió súper amable todo me resultó súper sencillo la verdad lo recomiendo el lugar
gustavo f | First ImpressionsI have had a storage unit at this facility for over 9 years I have tried to get my door fix for over 1 year the Mrg has been laying to me for 1 year was very rude and he even told cropetale office he had informed me of what I need to do which he didn’t do I made a appointment to get my door fix and the person that was supposed to be there never show up so after I had waited for 3 hours I decided it was time I move to a storage company that value me and my business and I will NEVER recommend this company for storage in the future and one last thing and the 9 years I was Never late on my rental payment
Janelle A | Overall ExperienceFrom La Marque to Fort Worth locations both gave excellent service. Highly recommend.
Carmen G | First ImpressionsAwesome staff and the management was great! He went beyond to help me ! I do appreciate everything. 🤓🙂
SANDRA G | Overall ExperienceThe movers were great too
Thomas H | First ImpressionsMichael is a very sweet a man, who went above and beyond to help me and my wife anyway he could oh yeah. God bless you Michael, thank you for all your help!!!
John M | First ImpressionsEverything was great every time I went it was clean and all the employees were very friendly and helpful.
ADRIANA C | Overall ExperienceMike and team were very helpful and always professional.
David F | Overall ExperienceYou left your staff understaffed and it was very difficult for him to provide great customer service
RODNEY D | First ImpressionsVery helpful, always friendly, great place to do business
Deric H | Overall ExperienceBad customer service
Eroro o | Overall ExperienceGreat service
Eroro o | First ImpressionsThe employees were really helpful in showing us different storage sizes prior to getting ours. They were very friendly and welcoming. And they also get a plus one for helping me find my cat! She was hidden under one of the trailers and she helped me find her and got her out for me. That’s a good on in my book!
ADRIANA C | First ImpressionsIt’s easier to access it’s reasonable.
corazon z | Overall ExperienceBest ever
LATONIA M | First ImpressionsKeep up the good work. Happy holidays! 😁
james a | Overall ExperienceThe staff at this U-Haul location were extremely helpful and professional each time I visited the store. I would easily recommend them to anyone for storage or rentals.
Richard A | Overall ExperienceMike was a great help and provided exceptional customer service
David F | First ImpressionsGreat service especially Michael the owner. Efficient and fast paced.
Michael L | First ImpressionsGreat customer service!! Thank you for your assistance.
Marlen P | First ImpressionsVery helpful and respectful
John C | Overall ExperienceOwner went out of his way to accommodate our after hours pickup. Highly recommended.
Calvin C | Overall ExperienceWe were only 10 minutes late with the rental and they charged us $20 freaking dollars we drove from Florida you would of thought they would of been kind and understand only 10 mins late she was owner
benira d | First ImpressionsWe would've given 5 stars as we like the staff there so much. However, our unit leaked water onto our belongings. Most of our items up against the side walls were damp/moldy. Unit 1012
Patrick R | Overall Experience