Customer Reviews for U-Haul Moving & Storage at I-35 & Berry St

Rating:

5.0

Eli was extremely helpful.

Rating:

5.0

never have a problem when I go this location.

Rating:

5.0

staff was helpful and great 5 stars

Rating:

5.0

The gentleman that helped me return the trailer was very friendly and professional

Rating:

5.0

Very friendly and helpful

Rating:

5.0

Excellent, experienced, knowledgeable staff made the experience a breeze. Thank you

Rating:

1.0

Poor customer service. Rude and unprofessional.

Rating:

1.0

The staff was rude and failed to communicate upon my return. I sat in the truck waiting and could see through the window that they knew I was there, but they just continued their conversation then finally the manager came out, but did not speak a word to me she just stood there so I got out of the truck and asked if there was anything I needed to do and she responded very short, no you’re good. The problem I have with this is that when you pull up to return the truck the sign says during business hours please wait here And a representative will be with you. It doesn’t hurt to smile and to welcome your customers back upon our return as we have just paid a good price to use your equipment. In addition, I ordered a utility dolly only to find out when I arrived that they have no utility dollies available. In fact, they had no dollies of any kind available. I was told that it’s because people don’t return the dollies. I don’t know what kind of moving truck business can operate without providing the option of dollies.

Rating:

2.0

Dolly ended up being broken/damaged and did not operate properly. I didn't notice until I had a vehicle loaded on to it. Had to find help elsewhere to do what I needed to do.

Rating:

5.0

Great people and reasonable rates

Rating:

4.0

Battery was very bad, every start was a concern it wouldnt, key stuck in ignition, front shock need replacing

Rating:

1.0

Bad! Reservation is extremely frustrating and after waiting for almost one hour in the location that I reserved, they came and told me that they don’t have the truck and I had to go 20 minutes down in the traffic to pick up another truck. My whole schedule ruined.

Rating:

5.0

Warren was very helpful, good guy

Rating:

3.0

The guy that works front is really standoffish not good for customer service

Rating:

5.0

I'm so happy for your service

Rating:

5.0

Very nice customer service ty

Rating:

5.0

Everything was easy! The lady that helped us was so friendly and kind! Great job!!

Rating:

5.0

Trailer wasn’t clean. Had pieces of broken glass and a few nails in the ramp hinge that made it hard to open and close until we took them out.

Rating:

4.0

The person who attended was alone. Doing few things including mechanical work. He wasn’t happy but that’s not my fault.

Rating:

1.0

The person that helped me to attach/dis attach the trailer was awful.

Rating:

2.0

Inside box not swept out on pick up and air conditioning did not blow thru vents...

Rating:

2.0

The manager was not friendly. I did not know that the fasten my car wasn’t included on the services. Ok that right. But the manager wasn’t friendly when he spoke to me. In fact, he told my “just watch a video on YouTube “

Rating:

5.0

The guy I spoke with at return was very professional and even made us laugh a bit welcoming us to Fort Worth

Rating:

3.0

Could be more people friendly.

Rating:

5.0

Always love renting and returning to this location. Everyone is always so nice!

Rating:

5.0

Great customer service.

Rating:

1.0

Staffs do not care about nothing they over charge you after the return of the U-Haul please do not go to this location

Rating:

1.0

Very unprofessional location! It seems like everyone working there does not enjoy their job. This place seriously needs a class on customer service and someone from home office to pay them a visit.

Rating:

5.0

The team member is great for me and I will be sending My family and friends to you all for service I will be back in time for me to get my service done with you guys thanks for all you do for me and be blessed, Thanks again for your help.

Rating:

5.0

This has nothing to do with the location, but to only give me 30 miles to make my move was just ridiculous.

Rating:

4.0

Service coming in and leaving was very good and friendly!

Rating:

5.0

Great customer service

Rating:

5.0

From reserving, to changing our pick-up day, getting the rental and return was easy and fast. I have used this location several times and recommend often.

Rating:

2.0

The staff was very rude. I parked the truck in the wrong spot and one of the employees was moving another truck and pulled up in front of my rental. He started honking his horn repeatedly at me. He never got out to talk to me, and just started aggressive honking and used hand signals. I also called back to the same location later because I was charged a missing/damage fee and I was very confused on why. I was told I would get a call back once the person who checked me in was consulted about the charges, but I have still not had a call back about these charges.

Rating:

1.0

Hire people who want to interact and help customers. Worst experience.

Rating:

5.0

Poner personal bilingue, y que el empleador, trate con respetó y sin discriminación e indiferencia, al cliente, ya que sus servicios son importantes y necesarios, por ser una cadena a nivel mundial, y sus servicios son contratados por muchos inmigrantes, de todas nacionalidades, desde mi humilde opinión relativamente necesaria, e indispensable.

Rating:

1.0

I was charged for a hand truck dolly that was never provided to me even though I had made the reservation two weeks in advance. The employee informed me they would remove the hand truck from my charges when I picked up the moving truck, and did not offer me any alternative solutions. I had to drive 30 mins away to find a hand truck to rent last minute. When I returned the moving truck I informed the same employee that I had to get the hand truck from another location and the same employee verified again that they would remove the original hand truck charge from my rental truck reservation/charge. The employee never removed the charge, I was charged for two hand trucks, and had to go excessively out of my way when I had pre planned to make up for uhauls error. Won’t be using uhaul again or recommending this location to any friends.

Rating:

5.0

I think you’re awesome the way you are

Rating:

5.0

The sales lady at the Fort Worth store was so helpful and courteous. We arrived right at 7:00 and she was open and friendly. She had us checked in and loaded up with the trailer by 7:15. She also helped with a couple trailer accessories that we needed as well. Couldn’t have asked for better service from her.

Rating:

3.0

The first truck had cigarette ashes on the dash and smelled like smoke. I got another truck. There was a plastic bag where the gas cap should have been. Told the salesperson, he said it was okay to drive the truck like that. I took it because there were no other trucks. A plastic bag used as gas cap is fire hazard!!!!!

Rating:

3.0

Truck was shaking and jumping a lot

Rating:

3.0

Truck road hard Instructions for return wasn’t well explained

Rating:

5.0

Fast easy pick up. Equipment was ready and associate hooked it up to my truck. I forgot my plug adapter(7 to 4) and they had one on hand for me to purchase. Good experience, would recommend.

Rating:

4.0

Neighborhood is a bit rough.

Rating:

5.0

I was able to easily go online to rent a truck, the experience was extremely intuitive. Upon check-in to the facility, it took about 5 minutes to complete my registration, and I was off. The vehicle was clean and well maintained. When I had completed my tasks, I dropped the truck off at the facility about 5 minutes before close and the staff greeted me happily and I returned the truck without any concerns. Overall, I will be back and highly recommend using your services to others.

Rating:

1.0

The staff was nice, but the facility was poor. It improved once there was a change in management, but half of my belongings were ruined and had to be thrown away. There was leakage from the roof and it leaked a black oil like substance and my furniture, clothing and an expensive painting. The substance was leaking all down the door of the storage space as well. The crickets were excessive! They were dead and all over my belongings as well each time I did a routine check or to retrieve something. I’ve used UHaul storage a lot but this one was by far the worse! Once again the staff was nice, but the facility not so much.

Rating:

4.0

Helpful staff.

Rating:

3.0

Truck was dirty and smells

Rating:

1.0

The customer service is trash the people that work there are lazy they're mean unhelpful they're always upset about something and they take it out of the customers really do need a new general manager Eli is a terrible mean and loud spoken person

Rating:

5.0

Everything was great

Rating:

3.0

Better service

Rating:

1.0

Truck was smelly like smoke and the seat broke. I could barely reach the petal..

Rating:

5.0

A+ I recommend anyone looking for storage or hauling U-Haul is your place and Eli and his crew were excellent

Rating:

5.0

Very happy with how I was treated by the staff. Thanks again.

Rating:

5.0

We picked up our trailer on Sunday, October 27 at approximately 2:30 pm and verified with the attendant in the store that drop off was 730 which she acknowledged. When we arrived to drop off the trailer that same evening October 28 at approximately 6 pm the store was closed and the gate to Confidently secure the trailer was locked. So, we called Customer Service and all they said was as long as you followed the app instructions you are good which is exactly what we did however, we did not feel comfortable leaving the trailer in the parking lot unobstructed without being secured behind a locked fence we took videos and pictures of our drop off And follow instructions. However, we feel as though the girl that attended us in the facility should have reminded us that they will be closed at 5 pm and given as explicit instructions so that we would have felt more comfortable. We are confident that we did everything according to the And I noting this for security. My phone number is 2147272393 for the record Lorraine Schray, Dustin Massey.

Rating:

1.0

The staff were very funny and kinda of helped as much as they could. My storage unit was not well at all it so happened that 2week while my belongings were in there it happened tostormed like crazy . All of my boxes and clothing got soaked. The manger helped me with a tarp so I could cover my flat screen. And also offered me a bigger unit to move my stuff. But I couldn’t move it all myself unfortunately. But they definitely need to run some sealer on those units. Other than that, loved the staff they were very nice.

Rating:

1.0

It took them days to get back to me about moving out I had to call and call and call. Also water got into my unit and nothing was said about it.

Rating:

1.0

Half of my boxes were damaged due to water getting in the storage unit causing multiple items to mold and have to be thrown out. Ridiculous over-charged prices ripping off veterans is a real scum way to conduct business.

Rating:

5.0

Eli and his partner were the best, thank you for making us feel like home in a new city! 😊

Rating:

5.0

Other than not being able to access my storage 24 hours everything was great the guys behind the counter were awesome very helpful storage unit was bigger than I thought great experience would definitely recommend and use again

Rating:

5.0

Saffro's pretty good day, I'm very friendly. Are you combinating and new exactly what need to happen to get? Whatever I needed done, and it was fine. Had a good time, and it was a very nice and dynamic place.

Rating:

1.0

Apon arrival storage unit I was renting was not clean and still had items in it plus a horrible odor. Attendant use a leaf blower to blow out unit and that was it! I still had to go in and finish cleaning old boxes out of the unit. And this was after booking over a week in advance.

Rating:

1.0

Unit was flooded and had a terrible customer service experience. Insurance company was fine but the flooding was very preventable if I could’ve been told that there was a leak (staff was very aware there was leaking) and I lost over $2000 worth of items due to the flooding. Was told I would have to move my stuff out. Nobody offered to help me get a different unit or waive rent so I was charged for 2 months of rent while my unit was gathering mold with no instructions. Terrible.

Rating:

5.0

Staff is great. Super friendly and helpful. The outside storage lot does need cleaning. Junk everywhere. But the indoor facilities and store were very clean and presentable. I wish access was possible after the business day but that seems common at a lot of facilities.

Rating:

5.0

La empleada que me atendió súper amable todo me resultó súper sencillo la verdad lo recomiendo el lugar

Rating:

1.0

I have had a storage unit at this facility for over 9 years I have tried to get my door fix for over 1 year the Mrg has been laying to me for 1 year was very rude and he even told cropetale office he had informed me of what I need to do which he didn’t do I made a appointment to get my door fix and the person that was supposed to be there never show up so after I had waited for 3 hours I decided it was time I move to a storage company that value me and my business and I will NEVER recommend this company for storage in the future and one last thing and the 9 years I was Never late on my rental payment

Rating:

5.0

From La Marque to Fort Worth locations both gave excellent service. Highly recommend.

Rating:

5.0

Awesome staff and the management was great! He went beyond to help me ! I do appreciate everything. 🤓🙂

Rating:

5.0

The movers were great too

Rating:

5.0

Michael is a very sweet a man, who went above and beyond to help me and my wife anyway he could oh yeah. God bless you Michael, thank you for all your help!!!

Rating:

5.0

Everything was great every time I went it was clean and all the employees were very friendly and helpful.

Rating:

5.0

Mike and team were very helpful and always professional.

Rating:

1.0

You left your staff understaffed and it was very difficult for him to provide great customer service

Rating:

5.0

Very helpful, always friendly, great place to do business

Rating:

1.0

Bad customer service

Rating:

5.0

Great service

Rating:

5.0

The employees were really helpful in showing us different storage sizes prior to getting ours. They were very friendly and welcoming. And they also get a plus one for helping me find my cat! She was hidden under one of the trailers and she helped me find her and got her out for me. That’s a good on in my book!

Rating:

5.0

It’s easier to access it’s reasonable.

Rating:

5.0

Best ever

Rating:

5.0

Keep up the good work. Happy holidays! 😁

Rating:

5.0

The staff at this U-Haul location were extremely helpful and professional each time I visited the store. I would easily recommend them to anyone for storage or rentals.

Rating:

5.0

Mike was a great help and provided exceptional customer service

Rating:

5.0

Great service especially Michael the owner. Efficient and fast paced.

Rating:

5.0

Great customer service!! Thank you for your assistance.

Rating:

4.0

Very helpful and respectful

Rating:

5.0

Owner went out of his way to accommodate our after hours pickup. Highly recommended.

Rating:

1.0

We were only 10 minutes late with the rental and they charged us $20 freaking dollars we drove from Florida you would of thought they would of been kind and understand only 10 mins late she was owner