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Mary M | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Jim Miller Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gas said 4th but once you start up it wasn't any gas. I had to pull over on 20 at first gas station. Other than that this is my second time using this location in less than a year
Yulonda REverything was great. The staff was very helpful, informative and friendly.
Dian CHave plenty of furniture moving equipment like dollies they had no dollies on the premises and I really needed one that's why it took so long for me to move my belongings
Michael ABrianna is Super Nice always help Me and my Family she is very professional and Kind 😊
Edith GThank you for very much for helping my family
David PThe General Manager was very polite & welcome me upon arrival. Please ! tell him and his team to keep up the good work l definitely will rent there again. Great job
Tyrone TVery professional and very good job on helping me with everything I needed thanks
BETTY CHave dolly available
Donald HLocation is adequate, was transferred from a different location due to unsatisfactory equipment. Website and app do not correctly display equipment options.
DANIEL CExcellent customer service from everyone here , I will definitely recommend this location to everyone
ricardo pI walked in to get a tow dolly I had reserved to find all the employees on their cell phones and then they argued over who had to help me .... then when getting my tow dolly the number on the equipment and the number on my contract were different and the employee told me not to worry about that.... definitely won't be back to this location
Daniel TI love the people that work there..they are always nice.
SYMONIA SWhen originally getting my Unit the clerk that assisted me was rude.
Alda M | Overall ExperienceExcellent service with this location. Great help from The entire crew/staff.
Arnaldo OThe worse customer service.general manager has terrible service skills.sat there and lied.very rude.i will never use uhaul again
Jim mThank you for the dolly...
Lewis GJim Miller location was ok. But I only went here because they moved my pickup spot from the Greenville location to this last minute. If the truck the customer books is not available then don’t let them CHECK IN then tell them it’s at another location less than 12 hours before pickup time. However I would rate the Greenville location negative stars for their unprofessionalism
Siyao JThe service was excellent! I got all the help I needed. Everyone was polite and helpful. When I hooked up the trailer, I discovered my wiring harness for the lights had been damaged. The fellow that had been hooking my trailer up helped me fix and ground the wiring so that I could drive off the lot safely and legally. If not for his kindness and aid, I would have not been able to get the job I needed the trailer for done.
Marlyss BEverything was good just ordered a dolly but didn't get it
jose mYou guys are awesome and you are doing a great job. Keep up the good work
John DKeep doing what you are doing! Providing excellent service, from the agents who greet you to the other services you continue to provide. Thanks!!
ZELLA SRent truck that I thought was safe. Unfortunately, it was not safe. I was injured trying to push a uhaul truck out of the middle lane of the freeway and stranded 3 hours till some man pulled truck to my apartment. Didn't finish moving 2nd load never gotta reimbursement fees back.
AGuya JThe ato transport trailer had RT strap rusted & stuck, the LT strap was cut and wouldn't cover the tire.
MALVIN PContinue to give great Customer Service respect all. Have a nice Day
JACQUELINE DContinue doing a great job
John DGreat job. Thank you
james aI was emailed to return to 4410 Marsalis in Dallas. It was a self checkin with nowhere to leave key. So I returned both car dolly and truck to CF Hawn.
DENICE FVERY NICE CUSTOMER SERVICE
ANTONIO MNothing! That I can see. Keep doing what you're doing. Great service!
Zella SGot in and out with no problems. Staff helpful easy access to location
Doyle CExcelente servicio por sus empleados
Bernardo CThis dealer's service was as good as any I have ever known in my 51 years as both a dealer myself and a user. Easy, quick and sure, you're in good hands here...
John HKeep the people that you have working at this location because they are very professional courteous and experience in what they do and say in a very professional way I enjoy dealing with them up on every occasion. Thank you so much U-Haul on Jim Miller and 175
John DI must say this .your u-haul is a lot better then the other one's. Because they do Rob they customers .I have been to a few of them and they .and the next day they changed my card again .because they were saying that I didn't refill the truck .I have always refilled any truck that I rent from uhaul .yeah they have they little scams to where they scam you out your money. Yes I will definitely be coming back to your place to rent again. Because your office is about the best one I have came to .and I will be recommending your office to friends and family. Yall are the best
lee jI had no problem returning my rental and the representative was very professional and I would give her 10 stars if I could.
ROYCE MKeep up the good work
John DYou need to take that uhaul out of circulation it was hard to drive and needs a front wheel alignment bad.
Delwin RBe sure tire pressure is good. Be sure the windshield wipers are in good condition. Clean inside of cab, wipe the cab down.
Karen DHad issues with the roll up door.
james aI received an email from Uhaul saying I was guaranteed a 26ft truck at the DeSoto location Saturday morning at 730. Upon arriving they were clueless to my reservation and upon looking it up said it was not guaranteed and he didn't have a truck. He got me on phone with regional who found me a truck at this location which added 40 miles and $41 to my overall rental costs. More frustrating was every person I spoke with along the way could do nothing to make up for my inconvenience. Your company completely failed to meet my needs in the time and place I needed throwing my entire day behind and all I got was a shoulder shrug of can't do anything about it, not within my system. I think it's ridiculous how many systems are operating so independently of each other where communication and understanding seem to be non-existant. And then I'm receiving auto texts from several departments over and over that have no idea what's actually going on with my reservation. One of the worst experiences I have ever had with any company, Once I got to Jim Miller location, everything went great with rental and return. But before that was a fiasco.
MIKE SVery helpful and friendly staff.. made my move a great experience ⭐️
Lavonda S | Overall ExperienceThe young lady that helped me was awesome very professional, and very helpful
Demetrio EIt would be nice if the representative would walk out with you to were the rental is and inspect it with you. Also, none of them smiled. They just were not very friendly.
Shannon SThe truck was raggedy. And the fuel denominator was broken and so was the glass where speed denominator is located.. Along with it being out of oil. Also seat belts broken . Brakes were loud and unstoppable. No horn.
Jazzalyn H | Overall ExperienceEverything was good
Clarence CThe manager was extremely rude and demeaning as well as condescending
Deidre JThank you
Arlue WVery satisfied with the whole process
Nadya HKeep doing what you are doing
John D3rd time I had to Ubox with service and reliable for quick move at low cost
Raul BThe guy that helped me was rude, he wouldnt allow me to ask questions. So I oretended like I agreed. He is Not very Nice. he had a SMART RESPONSE TO EVERYTHING Rude
Alda M | First ImpressionsShorter time and more help to make sure things are taking care of
Brenda HOnly complaint location had an obvious issue withy he sweet system as the building smelled HORRIBLE due to the odor. Staff was quick to advise customers of issue, hopefully this get resolved quickly
Esther CThe trailer was rough inside and out, had a black dust inside the damaged a lot of my football items for my boys, it road very rough , this trailer needs to be off the streets, the staff acted like they didn’t care about anything I was telling them about the trailer or making a complaint. Arkansas plates PT105376
Sheddrick BHi
Victor GAngel the manager was there he didn't even say hello very arrogant not friendly at all
Edith GFour Words: Need Better Customer Service…!!!!
Kendrick CWas given a truck with a flat tire charged almost 250$ in total for 3 hours rented
Mercedes WThe trailer "looked" clean, but there was evidently something coated on the entire inside of the trailer that managed to get on EVERYTHING that was packed inside, including INSIDE closed boxes. The only way to describe it is like a soot/ash that settled on everything. Cleaning it off is impossible, as it has a grease-like staining to it and does not come out all the way. Absolutely worse experience I've encountered with U-Haul, as they are normally good experiences. Some furniture and clothing items are completely ruined. I have photos to show if anyone is interested (hopefully someone will reach out to try and resolve the situation).
JEREMY LWhen I arrived it was like I was inconveniencing the staff not impressed
Andrinne L | Overall ExperienceThere were mice and roaches at this facility. When I spoke with the manager and showed how the mice chewed through my furniture pads he said you have insurance, just file a claim. Gave me some mouse poison and said you are the only one that complained. This piece of furniture couldn’t have been replaced. I wanted to remove my furniture but thought I’d input it somewhere else and it was damages they could say it didn’t happen at the UHaul facility.
Monique N | Overall Experience24 hour access would be greatly appreciated!
Kerry W | Overall ExperienceFriendly efficient clean very helpful I will use this in the future.
ALISA W | Overall ExperienceQuality people, easy to deal with, quality facility. I am very a happy with UHaul.
Ray A | Overall ExperiencePeople there is not so friendly talk like they mad at the world poor customer services very few not all
Marie H | Overall ExperienceNeed lighting inside storage rooms.
Angelia n | Overall ExperienceThey helped me tremendously..
Tashaun J | Overall ExperienceI was charged one month for arriving on the last day of my contract to move out. That was $129 that I didn’t have moving from out of state. I was already overcharged for the auto transport at the facility in Janesville, il and only refunded $60 when I was over charged over $120. Horrible experience. My storage unit had a huge hole on it and u could see outside without trying to. There was a huge rat trap and I could hear rat squealing while trying to move out and I’m TERRIFIED of Mice. Never again. I’d appreciate a refund for that last month. I didn’t expect to pay and couldn’t pay until a few days later so was charged a $15 late fee. I paid $150 and didn’t think I should have because I arrived from out of state to move out but the guy said I was one day late and it was nothing he could do. I left my things that day since I had alley been charged and just moved out yesterday.
jasmine h | Overall ExperienceR
FLOYD N | First ImpressionsThanks for 2 years of storage. Space was maintained well.
Franzola P | Overall ExperienceExcellent service from this location on Jim Miller. Arnaldo & the crew were so professional & helpful with my move in.
Arnaldo O | Overall ExperienceI think we should be able to o access out storage whenever u can.
kenetia t | First ImpressionsIt was great having The carts at the door. That was so helpful.
louis m | First ImpressionsArnaldo was great and very helpful, answered all of our questions and gave us great recommendations!
Esther L | Overall ExperienceThe storage hours sign said that there was a few until 10pm but the doors stopped working at 7pm. Also there was water damage and rat droppings all over our property
brittany d | Overall ExperienceStorage units needs repairs doors are shifting making it hard to open and close also air conditioner Beas leaking whereas water was entering my units.
Yvette R | First ImpressionsThank you.
Farrie R | Overall ExperienceNa
Tony C | First ImpressionsI LOVE THIS U--HAUL LOCATION THEY ARE EVERYTHING. THE MANGER ARE ALWAYS HELPFUL. AS WELL AS THE STAFF
Ester B | First ImpressionsBriana Parra (@Jim Miller) location was very helpful in making sure all my meds were to my satisfaction. To me she went above and beyond her duties by keeping calm, eventhough I was Stressing from not accessing the storage on Buckner because they are by appointment only; which I wasn't aware of. She found me a unit at her facility so I didn't have to worry with two locations (1- storage/1-Uhaul). She was awesome! Thank you so much for my first Uhaul experience.
Laucetta M | First ImpressionsMoving in the storage was extremely hard with no elevator or at least a ramp to move big items.
Christopher K | First ImpressionsAngel & the rest of his crew were very helpful towards my needs ,I will rent again, thanks
rhonda h | Overall ExperienceMy 32 inch t.v. was stolen.and the employee acted as if he didn't want 2 work. On 3.04.20.around 1:30 p.m..some r lazy.
cynthia d | Overall ExperienceWell I have to pay extra for 24hrs access which is fine, but i didn't, so they closed at 7pm which it was an inconvenience for me. That's my only uncomfortable issue about the facility other than that everything was fine.
Yaritza M | Overall ExperienceI enjoy it
Peggy J | Overall ExperienceExcellent customer service
destiny j | First ImpressionsGreat folk with whom to deal. Very helpful.
jane u | Overall ExperienceAwesome experience and checked out in a timely manner! I went in for a 10x10 storage, until the manager Angel, checked for a bigger storage and was kind enough to offer it to me! Win/Win situation!
Jerkeithra S | First ImpressionsReally nice people
dominque o | Overall ExperienceEverything was good but the hours should be adjusted so that the customers can have access to their storage. At least until 9 but outside of that I always use Uhaul and will continue for my needs
ciesha a | Overall ExperienceIt was easy to pay on line Easy access They have friendly reminders
Thelma H | Overall ExperienceThe staff here is extremely friendly and helpful. There is no elevator. If they added that, it would be an amazing place.
SONALI V | Overall ExperienceI didn't like when they changed the doors to come & go. When you are putting items into the storage the main door shut & you have to give other people your password to get in each time. NOT TO SECURE.
Veronica A | Overall Experience