Customer Reviews for U-Haul Moving & Storage at Jimmy Carter

Rating:

2.0

Noel the General Manager was useless and had zero support in this reservation. I made our order # 75521127 and going from 30338 to 31322 with a discounted from retuning to Stars & Stripes 515 W 31st savannah 31415 = $288.32 please review the original conformation order to see what I am saying. Then I got a call from U-Haul saying the 20' truck had to be picked up from new location 4 miles further than my original pick-up location in Peachtree Corners. He added 20miles to = 337 miles for us. When I got to 5365 Jimmy Carter Blvd, he said we had to pay $353 due to the change (which was Uhaul request NOT mine). Noel was an asshole about this and i had to take the truck bc of our move was happening that day. I should have ONLY been charged my original $288.32 (tax 16.32 extra coverage 45 and by retuning truck to stars and stripes was discounted to 222. = 288.32. I also did the same a few week before see order # 73162225 and paid $272. I simply repeated the same route and discounts. I should receive the diff between $353 - $288 = $65 in credits due ME. 770.225.2666 call be to discuss.

Rating:

5.0

More good

Rating:

5.0

Todo bien

Rating:

5.0

Keep up the great service!

Rating:

2.0

The counter person was on his cell phone as I walked in. He waited at least 2 to 3 minutes before acknowledging me. He acted as if he would rather be somewhere else. Not professional at all.

Rating:

5.0

Byran was great to work with thanks!!

Rating:

5.0

You need to state that only a credit card can be used to rent a van - not a debit card. I was just lucky enough to have one with me.

Rating:

5.0

Keep up the good work 💯

Rating:

1.0

Hire better personnel. Foreigners who just want you to sign and get out their face does not help. We didn’t go over the contract at all, I paid, was given a key and told to sign. Only new policy we went over was that I had to purchase insurance due to the fact I dont have a vehicle and insurance of my own. Once it was established that I was paying the extra insurance it was pretty much pay, sign, and go. This poor service cause a 200 dollar charge to my account. The guy could’ve simply said it was to be returned to the original site, instead of having me under the impression it could be dropped anywhere. I only used the U-haul for 2 hrs, if that, and this cost me a total of 278 dollars, really hurt my pockets, I live in a hotel and now I may not be able to pay for the week due to this situation. Never thought getting a U-Haul, could put me in a position where me and my family are possibly homeless.

Rating:

5.0

The receiving agent is the best! Everytime I come she gives excellent customer service. I asked her name but I forgot it! Please check my paperwork because she really needs to be recognized for what she does. She multi -tasked with a smile and got me out of there in record time! Thanks for making my experience a great one!

Rating:

5.0

Great location and excellent service.

Rating:

5.0

Good

Rating:

4.0

I would like to add, that I continue to experience difficulties accessing your equipment return link. Once I begin, after my contract is located and I take the 1st picture of the milage and fuel readings. I ok the picture, then the website crashes and returns me back the original home schedule of equipment return page. I do the the process a few times and the same thing occurs. this has been occurring more recently when I return the equipment. It appears the website has many issues when attempting to return equipment or when attempting to checkout equipment with taking a self picture and of driver's license. Continues to give the same error code. Becoming more of a nuisance, bc it's continuing to happen versus it being a once or twice issue

Rating:

2.0

The truck should be fully prepped including the equipment and moving blankets placed in the truck. I had to haul 6 bundles of blankets in pouring rain to the truck as well as the equipment. I also had to find the truck in the lot instead of it being pulled up.

Rating:

3.0

The trailer was covered in dry mud, which ended up all over my driveway. In looking at the contract, it clearly stated that the trailer was to be returned clean. Apparently the customer before us did not read it, nor did the employees clean it.

Rating:

5.0

Great location.

Rating:

2.0

Please get some friendly staff.

Rating:

1.0

Pésimo servicio entregan los camiones con las millas y la gasolina q no es, hice mi observación el mismo día y la Srta que me atendió me dijo que colocaría la observación en el sistema y no lo hizo , estoy esperando el reembolso

Rating:

3.0

Was dissatisfied with my truck experience yesterday. It was a hazard and I could have been in a accident. Do to there lacking of checking there equipment.

Rating:

1.0

The associates at this restaurant are completely rude, disrespectful, and completely unprofessional. There was no greeting at the door or how may I help you, no thank you. It was like they were irritated to serve the customers and 1 female associate blew her horn at me while she was backing up a uhaul truck even though I waited for her to align and when it was safe I drove by her to park my personal vehicle and when she came inside while I was being assisted called me out and said loudly and aggressively "watch how you come around the corner" and had a nasty attitude totally unacceptable I hope corporate reads this survey and reviews surveillance footage and addresses this employee

Rating:

1.0

The manager is very racist Including the employees . I had to book it on the app because the manager he didn’t want to rent it.

Rating:

2.0

Attendants should answer the phone and not leave it for the call center to answer. Witnessed two employees look at the phone while it was ringing, and they did not make an attempt to answer the phone which did not seem right. One of the employees was just sitting at the desk and walked off once the phone started ringing.

Rating:

5.0

Everything grite

Rating:

3.0

This location doesn't take cash just card to do purchases within store Doesn't take prepaid cards for example Cashapp green dot cash app etc. This was verified with the GM.

Rating:

1.0

have staff who know how to do the job

Rating:

5.0

thanks for having all the right stuff that is needed for do-it-yourself moving. Couldn't have been better.

Rating:

1.0

First time was great. Would have been great if that was the experience the second time. 2nd time, we were overcharged for fuel. Charged for what seems to be 14 gallons of fuel ($63) when we only drove 16 miles total. Fuel gauge on original contract was wrong -- it showed 5/8 when it was actually 1/4. We had taken pictures of the dashboard before and after the trip. I went in person to the store to have it corrected and was told we should get a refund which never happened. The return receipt was done incorrectly. Called a few times to try to explain and the assistant manager thought we were trying to get a free rental and hung up on me. Filed a claim through corporate, told to wait 3 business days for the store management team, still no refund. Contacted corporate again, told to wait 48 hours from someone on the corporate side this time.

Rating:

5.0

NOTHING

Rating:

5.0

Same

Rating:

5.0

I love this location. One mile from my house. I can use my bicycle and ride back home after returning rented equipment.

Rating:

5.0

I was charged for gas when I brought it back on the same amount I left. The truck was horrible due to mechanical issues. Once over 34 the truck jerked awfully.

Rating:

4.0

The app to take pictures of the vehicle did not work, it needs to be improved.

Rating:

5.0

Quick, no issues smooooth!

Rating:

5.0

Well operated store by very professional employees.

Rating:

5.0

I really think I should be discounted the truck I rented driver mirror was broken.I took videos of how damaged this was for me it made my trips longer cause I couldn’t see. I almost had three accidents.I’m very upset an will always check the mirrors for now on

Rating:

4.0

The door entry was not working appropriately. I had to open the automatic door with my hand. As I walked in, my existence was not acknowledged immediately and I was the only customer in the store. The coworkers were having a conversation. If a bell or some sort of chime is made to become aware of a customer's presence may be necessary. Those touches are important to customers when determining where to conduct business. Once I was acknowledged, Noel, the employee who assisted me was very helpful walking me through the process. Returning the truck was easy and quick.

Rating:

5.0

Great customer service.

Rating:

3.0

I call so many times and you can't talk with nobody

Rating:

1.0

Returned rental in under 6 hours. Person at counter was busy and told us to just leave keys in truck. Assumed it would be “returned” in system by employee but was charged for 2 days. Emailed to refund one day - no response received. Called 800 number- said would inform management - still no response. What do I need to do to resolve this? Return to the location to wait and speak to management in person? You asked for feedback. I am giving it and hoping for a resolution.

Rating:

5.0

Clone the gentleman that assisted us. He had AMAZING customer service & took the time to make sure we knew how to hook up and unhook the trailer we rented. He also throughly went over after hours returns and he did it all while haveing the best demeanor at 830am on a Saturday morning.

Rating:

3.0

The customer service was horrible. I didn’t feel welcomed. They weren't helpful. I would never go there or recommend it.

Rating:

1.0

Stop the fraudulent and deceptive business practices going on here! I let store management know they were advertising the wrong prices in store. They polled the advert off the floor. I attempted to contact the store manager asking him to honor the advertised price for 5 straight days, but he refused to even call me back. When I returned the rental items today (2/5/25), I was shocked to see that they put the wrong price display BACK OUT ON THE SALES FLOOR, knowing full well that it was wrong. When I again asked for a price adjustment, the Manager received photos of the lower price advertised, yet he still instructed his ASM to tell me that “the price increased.” He again didn’t call me back. This is ridiculous!

Rating:

4.0

I would like to give them 5 stars, but on two occasions in the same week I was assisted by a person who, in my opinion, did not want to help me in a pleasant way with what I was looking for. I hope to find other good workers since they are the face of the company. Otherwise, everything else was excellent. Thank you!!!

Rating:

5.0

More personal to help customer inside the store. .

Rating:

5.0

Great experience

Rating:

3.0

Customer service sucked! Staff to busy talking a to each instead of trying to help the customer. I do understand that deciding on what they are going to have for lunch is important however so is the customer service! This location has no clue about that!

Rating:

5.0

Great experience overall. Smooth and fast process

Rating:

1.0

The location was friendly, but I was charged for mile that I didn’t use and I was promised by Kristie who check me out and checked mme in once I returned that she would put my acct on holly with no charge until she spoke with the general manager regarding the issues with being overcharged for miles. She stated that she would call me on Monday to give an update on what I would be charged. No call and I was charged for miles I didn’t use. Very disappointing of the services I received. I’ll never use this location again.

Rating:

2.0

reserved a 5X8 enclosed trailer, filled out paperwork, went to parking lot with employee, there were no 5 X8's on the lot Big Mistake I had a reservation. had to take smaller trailer instead. I was on a schedule, redoing paperwork put me behind schedule.

Rating:

5.0

Perfect And Outstanding

Rating:

5.0

I love u haul!

Rating:

1.0

El personal no es muy amable

Rating:

1.0

I parked where instructed for vehicle return and as instructed I waited there for assistance. I sat there for over 15 minutes before I headed inside and someone met me at the door. Not very customer friendly experience with this location.

Rating:

5.0

Very nice clean place very professional attendant

Rating:

5.0

Customer service was very respectful

Rating:

5.0

Great customer service

Rating:

1.0

Horrible/rude staff and management. Would not recommend this location.

Rating:

5.0

I live about 1.5 miles from this facility and if I need a vehicle hauling trailer I will walk to this place, rent the van and trailer, move my vehicle, then return the rental. I have been renting from this facility for the past twenty five or so years. Mike

Rating:

5.0

Great staff

Rating:

5.0

Nothing. Everything was great. Keep up the good work. Staff was friendly and courteous. Thanks again.

Rating:

5.0

Fix the steering wheel alignment…

Rating:

5.0

Pleasant and quick,

Rating:

1.0

Educate the customer about what could happen to the vehicle. Don’t rush the sales experience!

Rating:

5.0

Some of my things were missing out my storage it had different lock on it which they could not explain

Rating:

4.0

Very good

Rating:

1.0

From renting a unit for over 12 months with no lighting inside of my unit, my code for entering my unit consistly failed to work, the staff kept mentioning that they supported have fixed the door issue.

Rating:

1.0

The unit wasn’t emptied, full of trash. Had to wait 10 days before it was cleaned!!!😨. Was offered an additional free month for inconvenience, but never received it. Was denied access after the first month. Repeated visits and asking for management was futile. They were never there and never returned any of my calls. Terrible terrible customer service. Staff told me that they don’t want to get involved with my situation and never helped me

Rating:

1.0

I missed a few payments and when I talked to a uhaul representative I was told I had till June 12th to get current with my payment. I was completely prepared to do so on the 12th, only to find out my unit was auctioned! I've tried emailing and contacting the store my unit was located with no reply!!!

Rating:

5.0

I don’t remember the associate’s name that I dealt with, but she was very professional, friendly, and helpful. I was totally satisfied with her service. She explained everything to me in details, and she showed me the storage space before she rent it to me, because I wasn’t sure if it would big enough for the things I was storing.

Rating:

5.0

Anthony Pullen was of great help! He was polite, patient, friendly, and understanding. Thank you.

Rating:

5.0

Crystal was very helpfu, even though her computer was glitchy she was apologetic and kind. Keep up the good work!

Rating:

4.0

The units need lights on the inside

Rating:

2.0

Unfortunately I was in a car accident and didn’t have access to my phone and debit cards for a month and a half. I gathered everything I’ve consistently called this location. NO ANSWER. I’ve called customer service so I can pay the balance , they also called the location multiple times NO ANSWER. They even emailed on my behalf NO ANSWER. How can I have the opportunity to get my belongings when no one will contact me back?. I HAVE ZERO INFORMATION ON WHERE KY BELONGINGS ARE!!!! I have my ER and discharge lapsed even photos from the accident as well as the emails I’ve sent this location trying to pay the balance when I got out the hospital. I WILL BE FILLING A LAWSUIT

Rating:

2.0

I was told to have access to the storage till 10pm, unfortunately it was not true, the initial rental was only for business hours, and was very inconvenient for me, as I had to take a day off from work in order to put my things in storage and return the rental truck before accruing late fees, I work from 5am-5pm, and I had no other choice but to loose a day from work in order to get this done

Rating:

3.0

Line was to long and short staff but employees were very kind

Rating:

5.0

Store assistant manager Brittany did an exceptional job. I look forward to working with her again in the future.

Rating:

5.0

Great, friendly, helpful. Dealt with a girl at the front desk pry 25 or 30, wish I knew her name! Super relaxed and made the experience less stressful. (She has greenish nails, kind of long?). Good access. Convenient location.

Rating:

1.0

The manager does not return phone calls and due to workers not reporting my phone calls , my storage unit was sold . Will never use this facility or refer

Rating:

1.0

Mold growing in storage area black mold.... Damaged some of my items

Rating:

1.0

Lying saying they sold my things for 50 and it was worth over 5,000 and still trying to come after me for Moët is crazy.. I thing they allowed an employee or family member to buy the items.

Rating:

2.0

The unit I was going to move into had feces all in the unit and a bed pan was on the floor

Rating:

5.0

Keep up the good work!

Rating:

1.0

I would love my account restored now that Mr. Maldonado has vacated the premises. I have called a written numerous emails with no response. Feel welcome to contact me at 404.552.1252. Sarah Greene

Rating:

5.0

Very clean, easy to access. The whole staff crew from the manager down was super friendly and helpful even though we got there 20 mins before closing.

Rating:

4.0

Thank you

Rating:

1.0

My items were damaged in storage due to a leak. Because of the leak it created bugs and maggots inside some of my furniture, created mold on some of my very expensive shoes and clothing.

Rating:

1.0

Whe.n i pPick up uhaul was terrible truck was blovked and owner took more than a hour to arrive drop applicaton didnot work

Rating:

3.0

Communication was lacking amongst some of the staff. It took me 3 attempts to cancel the unit well ahead of the next billing cycle.

Rating:

1.0

First off anytime you try to call they almost never answer. Secondly the side door to the storage unit area would not close and was open to who ever wished to enter. Appears to be vandalized. Then there was a lot of trash leftover from people by the door like moldy mattresses and coaxial cables, cabinet. Lastly the unit was “air conditioned” I had a small unit on second floor and quite a few of my things were moldy. I don’t expect to use this facility again due to too many inconsistencies.

Rating:

3.0

The people were wonderful but the consistent issues with the people on the lots adjacent to the storage made it necessary to change storage operations I have always utilized uhaul do to need to switch somewhere was unexpected snd uncomfortable snd there was no security But the people who worked there were professional and more than helpful and kept their sense of humor even when the lines were long

Rating:

5.0

Keep up the good work with great customer service.

Rating:

5.0

Free first month with trailer rental. Check in and check out only took a few minutes. Staff was polite and helpful. Thank You

Rating:

4.0

The General Manager was very friendly and professional. The entire staff was amazing!!!

Rating:

5.0

All the staff were friendly and helpful. The storage facility is nice and well laid out. Thanks You

Rating:

4.0

This is amazing facilities but the units are very dirty however the workers are AMAZING

Rating:

5.0

Diane was wonderful!

Rating:

5.0

Very convenient and clean

Rating:

3.0

communication with uhual was overall was not good. you can’t reach any of the employees in the store, then when you go into the store it’s usually only 1 person working which is not fair to them or the customers.

Rating:

5.0

Everything was great at this location

Rating:

4.0

Other then the phone answering system everything great but I could never get a hold of office unless I called 10x

Rating:

3.0

Storage spaces 2 small

Rating:

5.0

Great customer service

Rating:

1.0

I always have problems with uhaul! I made a reservation as usual. The rep was told I need to fit living room furniture in the unit. when I got there they said my reservation was for a 4 foot storage unit which is basically a closet. Previously I made a reservation in Laurel, md. For july2nd. When I got there they said the truck was in Washington DC. I drove there only to be sent to the heart of Baltimore. I ended up driving to 5 different locations before getting the truck then another location for the car tow dolly. Then when I got to the drop off location after driving 750miles that was attached to my drop off/storage location, I was told that I didn’t have a reservation for storage and could not drop off cause they don’t take one way trucks. I showed them the information but they said they couldn’t find it. When I left and went to a public storage and signed the papers I got a call from someone saying they “found” my reservation and to come back. Public storage was already closed so I couldn’t get my money back. This was after paying $150 in additional cost for the public storage that I didn’t even want. After calling and speaking to several reps I was told the drop off location in my records was correct so I went back. The lady said, “I don’t take one way trucks and equipment but I need it so I’ll take it!” So because she needed it was the only reason she accepted it. Such a disappointment cause I’ve spent well over1,200$ in the last month with uhaul only to have my furniture and other items spread all over Atlanta because people can’t perform their jobs properly. To say I was inconvenienced would be a drastic understatement. If I could rate 0 stars I would.

Rating:

1.0

Rat feces all over my stuff/stains and some of my stuff was ate up. It is very unsanitary I have put in a claim to be refunded. This is ridiculous and the manager ain't worth nothing.

Rating:

5.0

Both the ladies that waited on me and my husband we were very helpful and friendly

Rating:

5.0

Excellent says it all

Rating:

5.0

Great I always use Uhaul. 🤩🤩🤩🤩🙏🙏🙏

Rating:

1.0

When I got my things, they were wet. The prices kept going up. It was horrible.

Rating:

5.0

Robin was the BEST‼️

Rating:

1.0

My furniture was destroyed with mold and it rained in my unit ….

Rating:

5.0

Great front check out clerks

Rating:

1.0

Internet uhaul not user friendly. Phone help none existing. Overall uhaul terrible.

Rating:

4.0

Customer service is great and friendly...as for storage units...I free there are out dated at this location..climate controlled units doesn't have an elevator for upstairs storage

Rating:

1.0

Noel Marin, the store manager was very unprofessional. I ordered 7 U-Boxes from the Norcross location and booked some movers through U'Haul's refural program. Movers never showed! Noel have away my U-Boxes without notifying me. He claimed to have called; not true. Had to hire movers to load my stuff into their storage units, unload them and then load into my new house; cost me $4,000 extra! The storage units had holes in them! My stuff was soaked, mildew filled & full of rat turd!! STAY AWAY FROM U- HAUL IN NORCROSS, GA!!! Considering a law suit.

Rating:

4.0

My only comment is about my last visit: I arrived and my presence was not acknowledged. None of the staff, but particularly one lady, could not even respond to me asking for assistance. I had to imagine they could not hear me, rather than the alternative. I feel I still would be dating there if I was not persistent in at least finding out how long was the wait, if any.

Rating:

1.0

I rented 7 U-Box's and reserved a moving company through U-Haul's referral system. The movers never showed up. So, the Manger, "Noel," from the Norcross location just gave my boxes away. No call, no warning at all!! He is an uncaring awful human being. I had to hustle to find same-day movers, which I did. But sine Noel gave away my boxes, I was screwed. Sherry Cox was amazing and was able to get us a storage unit. Sherry should be the manager!! ALL STAFF WAS GREAT accept for the Manager Noel! He was terrible.

Rating:

3.0

The only thing that I did not like About this experience is that I called customer service about the size storage unit and he assured me all of my belongings would fit in 1 unit and they did not. I ended up having to get 2 storage units. Now I have to hire help again to get everything back out and find a new storage place that can fit everything. I only have a 1 bedroom apartment.

Rating:

5.0

Good people. Nice attention

Rating:

5.0

Customer service was very very very excellent.

Rating:

3.0

Didn't realize that my storage unit didn't have a light. It was very dark inside unit the morning I moved in. I can't imagine having to retrieve something from my unit during the evening and not being able to see. Not so much accommodating.

Rating:

5.0

Staff remembered me from previous experience. Very professional & helpful

Rating:

3.0

My move in reservation was messed up by the agent. However the staff at this location did everything they possibly could to accommodate me.

Rating:

4.0

Customer service Great

Rating:

4.0

The staff was friendly and very helpful.

Rating:

1.0

I would not refer anyone to this place they deliberately went into my storage stole my 2tvs, microwave and other materials.

Rating:

5.0

Nice person help show storage box and easy .

Rating:

5.0

The staff at the Jimmy Carter location went over and beyond, especially Ms. Sherry. She was very accommodating and comical.

Rating:

5.0

Mrs. Sherry was amazing. She made me feel like she really cared about me situation. To me She went above the duty of her job to help me. You don’t find genuine people like her these days. I appreciate all she done for me.

Rating:

5.0

Ms.Cherry was amazing, she helped me every step of the way. Starting from the time she took me phone call.♥️♥️♥️ I will definitely refer this location to friends and family.

Rating:

1.0

I could never get into my unit because of the property manager having control issues. I reside out of town and when I would come back in town to retrieve merchandise from my unit, I could not gain access because she constantly changed my access code on the gate without notice. It got pretty expensive to have to stay a extra night on three separate occasions when I was trying to gain access after store hours, and wasn't given a adequate reason why I access code was changed on so many occasions.

Rating:

1.0

You have an employee Her name is Pondra, that was forcing me to buy insurance on the storage, when I had previously talked to 2 different people that didn’t mentioned anything about an insurance, she said I had to purchase insurance since I was getting the first month “free” for he storage and then she got upset because I asked to talk to her manager Noel Marin. Also the unit I had previously “reserved” #1020 was an occupied unit and we found out until we got there. Then I had to comeback to the office to let them know. They took a long time to find out what unit was available because I told them I had seen unit 1018 empty and I wanted that one, but they said it wasn’t available (an empty unit). They didn’t give me that one. Then I finally leave the office with a different unit # and they didn’t give a new gate code, so I got lock out outside the gate because my previous gate code didn’t work anymore after they changed my storage unit and the truck was inside already the storage area.... well, I had to comeback to the office AGAIN and everybody was gone so, I had to chase them down to get them to fix my situation. So once inside your employee Pondra was very upset because it was past 7 pm and they were still dealing with “ME” but she didn’t want to help me with anything, she totally ignored my previous request for help when I was inside the office. She pretended that didn’t see me and pretended to be busy, even when I tried talking to her she will answer “hold on” and disappear and stay outside talking with people. Finally they figured out what to do with the gate code and made me choose a new code number, so this time I asked Somarion to walk with me to the gate and make sure I had it right. And while I was dealing with this whole situation Pondra was rude to my son, she asked him to move from in front of her because he (my son) wasn’t supposed to “see her counting the money”... note: he was sitting on the customer area, just waiting for me to finish and she was inside the employee side and she had the decency to ask him to move from there and she told him “he wasn’t supposed” to see her with the money YES just like that. It was a very frustrating experience that took almost 2 long hours to complete and get right. I was really upset!!! You need better and trained customer service in there!!!

Rating:

1.0

Some people there were helpful but others were nasty!!!

Rating:

4.0

This location seems understaffed for the amount of business, however the staff on site are friendly and helpful. The facility is clean and well lit. I had some trouble with access to my indoor storage unit the last time I was there and had to wait for someone to help...I was told I was the first one to access the indoor units that day so my code wasn't opening the doors and they had to be opened by a manager, seems odd for a facility that is supposed to have 24 hour access.

Rating:

5.0

The only complaint I have is after leaving I was told everything was good l learned my account was charged 32.00 I have no idea what this was for please contact me

Rating:

5.0

Never staffed properly causing wait times to 30 minutes

Rating:

2.0

I spent an hour on the phone being transferred to various departments to change drop off address. Per the general manager he couldn’t assist me with the phone call after he helped he was gone for the day. During what looked like a high traffic location at 11am. He could of been more helpful in the situation but he was rude. After dealing with him he left a bad taste in my mouth with Uhaul. I will use my free month with my UHAUL rental and move straight into a Public Storage. Units are “supposedly climate controlled” and dirty.

Rating:

1.0

It was the worse experience ever. Manager was not helpful at all. Took over 10 days to get refund. first truck didn't work, had to bring back and exchange. After making the people I hired wait over an hour which cost me more money. When I came again in two weeks store manager never answered any of my 6 calls Noel so I called another manager who helped me . My truck wasn't ready for my next rental and they said it would be 4 hours. Horrible time there Noel should learn how to treat customers. I would not recommend this place to anyone

Rating:

1.0

I received additional charges. There was a water leak in my unit that damaged half of yge items in my unit. I was not compensated for my losses. I could never reach anyone at the location by phone. Overall horrible experience! Will never store with uhaul again!

Rating:

5.0

Tamara Fox and her coworkers were so kind and went above and beyond to help me. My vehicle was damaged caused by the Uhaul pick-up location in Grapevine Tx. Grapevine location did not place the tire rubber stoppers on the auto transport (services I paid them for) and the bottom of my vehicle was cracked and dragging on the ground preventing me from driving. The Norcross location, was very nice and helpful. I can appreciate customer service experiences like this. I am grateful to them.

Rating:

5.0

U-haul has been the best place to do business with and would trade for nothing. Blessing

Rating:

4.0

The staff their was excellent. My issue was the inconveince of being able to access my item. Many times we needed to get in their after the front office was closed and the self access was not availabl

Rating:

5.0

No comment

Rating:

5.0

My storage and customer assistance are great.

Rating:

5.0

Staff went above and beyond with assisting. Wonderful experience.

Rating:

5.0

Great

Rating:

5.0

Great service...

Rating:

5.0

Very good ciustomer service

Rating:

2.0

Employees could not be more disinterested in their job. Stand-in manager at least made a concerted effort to be helpful.

Rating:

5.0

Bill (district mgr)was extraordinarily helpful. I've had constant problems with my storage unit for YEARS; it got mixed up at some point with another 1 & never really got sorted out. He helped!

Rating:

5.0

Megan is a true G. She helped me out massively and made everything smooth.

Rating:

1.0

My storage unit was outdoors. There was water leakage in my unit and had mold on alot of my belongings. Also theres nails all over your property and nothing ever done about it.

Rating:

3.0

Moved out back in November of 2018, not March of 2019

Rating:

3.0

No comment

Rating:

5.0

I appreciate the friendly,very Helpful accommodate me to get me what I need. Keep doing what you do I will recommend you to anyone

Rating:

5.0

The whole process went as smooth as it could go. Everyone was quick and efficient when working with me. I reserved everything online and then paid in the store which is so beneficial!

Rating:

1.0

UHAUL period staff is poorly trained. I spend more money then I was told. I would never request or recommend any to UHAUL.

Rating:

5.0

Thank yoi

Rating:

5.0

Jessica was professional and helpful in our questions about the State as well as certain areas.

Rating:

5.0

Steve and the staff were all very professional and helpful.

Rating:

5.0

Excellent

Rating:

5.0

I really appreciate the fantastic service the staff provided, and I will be sure to recommend them to anyone that can use their services.

Rating:

3.0

It could have gone much better.They didnt have my truck at the place I made the reservation where my goods were. I had to locate the other place, get the truck and then get to my unit.