First of all the reservation for the rental was placed from our cellphone uhaul app we wanted a van, at the time that Mr Ortega whent to pick up the van they had none available, not only that they stated that they had no reservation on his name even dough he had the receipt for his reservation. second of all they complaint when they realized they needed to offer him something else to compensate followed after that they ask him how many miles he'll be driving he answer 400 maybe 500 the front clerk lady ones again complaint stating that that was way to many miles that she'll would be putting only 200 miles at his return they also complaint that he went way past the 200 miles... Mr. Ortega has rented from uhaul a lot of times and has been a customer for quite some time, and the trucks that he has rented had never been return with any kind of problems at all he even has returned them with more gasoline that it has been at the time of picking up his rentals and always cleans the trucks before returning them. but at this point we are considering looking for another rental company that might be more people skill and that are capable of respecting there costumers. Mr. Ortega paid almost $ 400 dollars just to be mistreated. and that is a total fail from UHAUL company.JOSE O.
Trailer Rental & Towing in Norcross, GA at U-Haul Moving & Storage at Jimmy Carter Blvd
Norcross, GA 30093
(2 miles E Of I-85; Next to Dunkin Doughnut)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- habla español
One-Way and In-Town Local Rentals in Norcross, GA 30093
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
You can have more Tabdra's I believe that's her name . every time I'm randomly there she's waorking. Is she related to Superman the way I've seen her multi task is unrealistic. Get more of her. And give her a raise pleaseSAMMY J.
you did not tell me i need additional material to hook up the lights. I had to leave and go to an auto parts place to get the part. very up set i was not told this was needed.CHARLES G.
I didn't get the truck ready. The employees aren't friendly and polite at all. The guy who was supposed to get the truck for me was not we mannered at all. Doesn't know how to talk to the customers. Same thing happened on the April 12th when I reserved a truck as well. At the time of returning, the lady who was supposed to check everything on the truck was seemed so bothered by my return of the truck. Asked me where the key is, I said it's inside the truck and she literally expressed the tone "arghhh" Seriously! This is how u talk to a customer! These people really need to know manner.MD M.
ThÃ© truck was full off garbage boxes we ware to far to returnABDERAFIH B.
Counter service was not focused on one customer at a time which resulted in a 45 to pick up a reservation. Employee who helped hook up the trailer was very helpful and accommodating.TIMOTHY H.
Nice woman ðŸ˜OCTAVIO C.
I had a flat tire and could not find a phone number for roadside assistance which forced me to call the main 800 number. I was put on hold for at least 45 minutes. When a live person finally answered, she gave me the phone number for roadside assistance. The guy from roadside assistance did a good job, but it still took another 90 minutes before anyone showed up. I rented the trailer at about 9:30 AM (for 24 hours) and had only about 3.5 hours to use the trailer and about 2.5 hours stuck on the road with a disabled trailer that was ultimately hauled away on a truck because you didn't have a spare tire. Is this your MO????!!!!DAVID F.
Inform employees to look out for customers waiting to be assisted as the sign says when returning equipmentRodney W.
People in the back need to communicate with the people in front desk I had a small problem with the trailer i rented someone else ended up taking it and I was given a different trailer and charged more for the size upcharge for someone's mistake in the back with the guysAARON A.
The lady that helped me on Sunday April 4th was the best excellent customer service but all the other people there didn't know what they were doing didn't know how to communicate with customers and honestly look like they do not even want to be there or we're hung overCesar C.
Excellent serviceJUAN G.
Everything is wonderful like it is love the staff everyone was professional keep up the good work...GEORGE M.
Nice service and no issues.Esop J.
easy in and out...was charged extra for miles...I didn't like that. but the customer service was good.JANIRAH S.
They were outstanding, knowledgeable, and very helpful. They also answered a lot of our questions that we had as well. We will definitely come back in the future. Thank you so much!Tamera C.
Not sure if I would recommend tuHaulMICHAEL A.
The car was filthy and had weed smell and cigar spilling everywhere. I advised the car was dirty and advised them the truck was skipping gears and nothing done on pickup although I had to drive from Atlanta to Boston. Never againDEIRDRE M.
Great staff and the apps utilized by uhaul for the phone are great!JAMES M.
CLEAN THE TRUCK BEFORE GIVING TO THE NEXT CUSTOMERAndrew K.
They were very short staffedSTEFANIE J.
Vehicles were dirty and poorly maintainedJOHN M.
No need to improve an already perfect location.TERRIYAHNN J.
Rent turned out to be much more than I expected, $42.10 plus $17.49. How can I get a breakdown of the charges?Jeffrey N.