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Dennis GCustomer Reviews for U-Haul Moving & Storage at Kailua-Kona
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very professional and customer oriented.
Richard CAll staff, including Benjamin were courteous and helpful.
rick bOverall awsome experience
Kekaikuihalaopan HKind of a tight spot but staff Danella and Damion handled both of my rentals very well.
Jerry JI would have loved to give an excellent, because our initial experience was awesome! The young man that checked us in was awesome! He was very helpful and got us in and out rather quickly! The trailer was great, and the price was fair! The only issue was the return! We were greeted by a couple of ladies, one in which seemed like she was annoyed that she had to check us in! 🤷♂️ they were not very helpful! Then they tried to indicate that if the lights didn’t work, I would be charged for repair! I have never had anyone check lights upon returning a trailer! Well they had already disconnected it, and had to reconnect it, and I was having to help them figure out how to reconnect it, and this same girl was annoyed to get help from me! She acted pretty incompetent! Anyway!! I will not hold this against uhaul, its is hard to find good help these days! I would also rent from them again. Next time I will just ask more questions, like if I leave with the lights working and come back in and one has burnt out, how much are you gonna charge me for that? This doesn’t seem like damage, It seems like it should be regular maintenance. Anyway, I should just ask more questions! Aloha! 🤙🤙🤷♂️🤷♂️🤙🤙
Kevin TStaff was very helpful and friendly
Reba-Mae SUnbelievable, we were not offered straps or given straps??
Joreen KThe truck was clean but when starting it, the engine was knocking. The radio didn’t work. Otherwise great customer service and you guys are a life saver so needed a 15’. I will recommend others.
LEONALISA KElizabeth is great.
JERRY JA great experience. We would use this UHaul again in a heartbeat, and recommend it to others. The staff and GM were excellent.
GEORGE SFast friendly efficient
Crystal K | First ImpressionsLeft message for manager and never got a call back
TASHA R | Online Move InEmployees st thos location are great !! They were very friendly and helpful. My only complaint is the physical location... it is located at the end of a small strip shopping area, with very limited parking and narrow roadways to maneuver when renting or dropping off a rental.
gregory pIt was my first time ever to rent U-Haul and I loved it. Fast and easy and I would recommend anyone to go here.
Yulin AWhen i arrive at the store. They told me i had to schedule a time ti puck up my things and at no where did it say i neeeded to do that. So i had to waste time so they could get my shit ready. Which is bullshit. I drove over two hours for me to fucking wait for them to get my shit out for me. Thats the biggest fucking problem i have. Is no communication between u haul and the stupid app they use for this transfer of my shit. If there was more communication on how this shit works and how to go about getting your shit from them. I will never use u haul again as they suck shit
Darren MRented from this location many times. Most recently had an issue and it was suitability resolved. Will continue to be a loyal U-Haul customer! Mahalo
CHRISTOPHER DCustomer service excellent and very knowledgeable
Kimberly KSunday unit access hours need ammending to reflect busy schedules.
Darlene K | First ImpressionsI love that the customer service agent is always very understanding of the customers needs.
Marlana GDo not accept online reservations for 6.30am, when the vehicle is not available until 7am. Fortunately, for Uhaul you have a manager at this location that took care of me, and I have no further concerns and would recommend UHaul.
Jacqueline ANo suggestions; your staff was easygoing, efficient and clear in their communications; they also took care of the equipment (trailer) connection without any prompting or assistance needed. Good crew! Thumbs up.
Colin C354.01 total. I am a local resident and there is no discount for locals trying to move. I drove 10 miles out only to find that the dolly was regular not a freezer dolly. I informed them and went back to get what I ordered. They still charged me for that miles. Which I dont feel it was fair. Was charged also for there mistake $35.80 Because I had to return cause they gave wrong equipment. If you are local,I would try enterprise car rental with unlimited millage. But for me enterprise vehicle was all booked. What a bad experience with uhall.
HARRIS CParking and egress in and out of the facility is too tight, almost hazardous. A better parking and auto flow situation would be preferred.
Philip GAll worked well. Except the van used 3 gallons of gas for 21 miles.
LANSING BThe check-in process that asks to take the photos and then download them is too cumbersome. I finally gave up even trying as the site just kept saying "need one more photo".
BRIAN KNothing
MONIQUE BThis is the first time my husband and I rented out a U-haul and Elizabeth from the Kona location provided exceptional service. We needed a u-haul truck that included a ramp, and she was quick to walk us through the spaces to ensure we have the right items for our next rental. Thank you, Elizabeth for your kindness and patience. We had the best experience thanks to you and we will be back! Hoping this reaches her!
Ryne WSuper friendly and went above and beyond to help me. It’s pretty incredible how affordable it was to rent with U-Haul. The Kailua Kona location has always been top notch
Mike JI've rented trucks and vans a this location several times and they have always been in excellent condition. Kudos to the local crew!
Davide BFast, friendly service! Thank you!
SHARON MGreat staff very helpful
CHAD BVehicle needs a new battery but loved it. Was impressed with quality of engine etc.
Timothy RI picked up the truck at the last moment. The young man was very nice and professional. I just cant recall his name; curly longist hair. I returned the truck early and was met by a younger woman and I pointed out that the bumper was off and that I called it in right away and took pics. The tank wasnot full, it was 5/8 so I took a pic. there was one scratch also without a x sticker. All called in as I was leaving. When I returned, the younger gal was quite professional and said it was also reported by the previous driver. We were cleaning out the cab and forgot there was a doggie bag of poop neatly in its bag and when the store manager opened the door she was just screaming and pretending to throw up? it didnt smell and was in it's doggie bag we had just not gotten it yet. And when I returned the vehichle there were no spots on the public shared strip, so I pulled it into the driveway by the trailors for there was plenty of room. We heard yelling and screaming, I though it was just from the bar at the end of the strip mall, but my partner said it was from a woman at the uhaul. I asked the young woman who was attending to me, and she said it was because she didnt want me to park there. I was already stopped and not backing out for there were no spots andI dont like to back out someone elses vehicle in a crowded lot. So it stayed with the female managers dismay. I think her name is christine; late 30's dark hair with colored streaking. I have rented several times before, when Joe was the manager, and he was quiet and professional. I feel this person, if she is the manager needs guidance and not from me. I was cheerful and gone. Please dont reveal this to her, for I know she will retailiate for my future rentals. Damien the newer fellow was nice and the fellow that registered me was all smiles. The manager was totally out of line. Thanking you in advance for being in business.
Diane HVery friendly and helpfull staff.
Howard WCustomer service rep was excellent. He was friendly, efficient, knowledgeable and pleasant.
Laura AA part of the undercarriage came off due to high winds. The plastic piece was duct taped and zipped tied prior to falling off the vehicle. The staff said that it was probably going to fall off anyways because of the weather. Water was coming through the front right corner of the truck bed. None of our materials were damaged and this was during the storm so just wanted to bring it to your folks attention. Aside from that the truck ran smoothly.
Jason HDaniela and her Fantastic crew there at the Kailua Kona location have always performed great customer service the last 2 years I have rented trucks there.
SALVADORE HGreat customer service
Kevin JClear polite & professional staff, good equipment, got the move done.
Michael JGreat staff. Nice facility. Was Easy peazy
STEVEN NEquipment had 105K on it but was in serviceable, working condition, warts and all; it's on an island!
Donald BFriendly, helpful, cheerful staff
Dale HMy van was clean. Rental agent was fast, cordial and knowledgeable. Explained everything I needed to know thoroughly.
Rodmann CFriendly and helpful employees made my rental experience great.
Linda LFriendly and accommodating staff, I am very grateful to them for all their help in settling in Hawaii
Susan P | Overall ExperienceAlways professional at this location. Thank you.
Kamala GUnauthorized and INVALID charges were made to my credit card by this location. They have a LONG HISTORY of RIPPING OFF customers.
Thomas VDaniella is always so great to work with. In fact, everyone there is kind, accommodating, and helpful. We are always in and out of there for pick ups and returns. Thank you kindly.
Kamala GThe Uhaul on Kaiwi Street in Kailua Kona Hawaii I highly recommend bcuz the are soon nice and helpful. I will return Aloha and Thank You
Thomas D | Overall ExperienceDaniella was amazing !
REBECCA WAloha, I rent often and would like a better rate w/o signing up for a corporate account. Thank you.
Kamala GThe service was professional, courteous, clear and helpful. Information provided online made it quick and easy to decide what equipment met my needs best (cube dimensions, weight max, rates etc.). Pick up and return were quick and easy. Definitely would rent from U-Haul Kailua-Kona again.
Anne HThe staff at this location is great, but your app not so much. This was my second attempt to use it. Having learned a few things from the first time I thought it would be easier, but it’s not. It takes WAAAY to long to check in and get your truck. Too many steps, too many questions. You should study Hertz. You can do most of the process before you arrive. Then all you have to do is find your car and drive away.
Michael AThe local Kona people were great. The national call in reservation people suggested a truck instead of Upods for a move from Oahu to Kona. " It's only 178 miles". I'm not kidding.
ARIEL MI really enjoy renting items at this location. Everyone is so helpful and kind. The equipment always works well and helps me get the job done. Thank you.
Kamala GThe woman who checked me in was awesome!! She really went above and beyond helping me decide which size truck would be best for my needs .
Holly BFour years in a row of perfection… keep adding trucks to inventory please. I use your trucks twice a year for a week or two at a time and the whole process at this location is absolutely Five Stars!
RICHARD WYour app is a joke! This was my first time using it and it is NOT user friendly. It took me half and hour to figure it out by trial and error. The employees were all busy with customers and couldn’t help me. When I finally got to the “Find your rental” I looked and looked and couldn’t find it. Then I saw a young man who suggested I look across the street in another lot. How was I to know there was another lot? So finally I get there and it’s locked! Sooo I go back to the office and get the key, walk across the street to get my truck, open the back to see if the pads I rented were there, and no pads! Sooo I go back to the office to get the pads. The whole process took 45 minutes. It’s easier to just stand in line.
Michael ANew manager and staff cruel no aloha terrible environment and peoole
rory p | Overall ExperienceMahalo
Dennis YFast and convenient service and really nice staff!
Keli T | First ImpressionsWonderful employees. Great location. Thank you for the years of your service. We had a locker with you since 2018. Mahalo 🌺
Keith S | Overall ExperienceNoticed that the Hawaii Safety Inspection on our vehicle expired in Jan 2024. At least that's what the sticker on the bumper said. Otherwise everything went perfectly and all the staff that helped us, Isaiah, Elizabeth and Xavier did a great job! Will definitely recommend.
KURT BExcellent service. Very friendly employees....
PHILIP EOne day last week I came to the locker, there was no parking space at the AC building. 5 of the parking spots for customer to access their locker were occupied by UHAUL rental trucks. Others were occupied by private cars but non were using the Uhaul storage. I noted these UHaul rental trucks were moved with in a few days and they were parked across the street instead of the parking space rightly reserved for those customers. Charles Sun
Charles S | Overall ExperienceBest people ever I was nervous and they were very happy to help 👍
CHAD BGreat staff, very efficient
PATRICK GReplace the windshield wipers!
Vince HIn and out with no problems 😊
Stacie SThe truck was supposed to be 15' but in reality it was 12' as there was only a small portion that equaled almost 15', until you shut the door, then it was 14'. It sounded like it was struggling every time I drove it with any load in it but the AC worked great at least. Good thing cause I was sweating the whole trip hoping I would make it. The customer service was great at the end and its not their fault but paying almost $700 for rental and gas fill was pretty extreme for less than 3 days of use. Also, check under the seats as I had to clean out rubbish from previous customers.
Susan MChris and the crew were helpful, positive, kind, and competent. Thank you!
William SI added $40 extra fuel for the next driver!
Joseph RQuick and easy
Roque RManager Chris is amazing. Everyone there from check in to drop off had such a good attitude. Mahalo for such a good experience.
LEONALISA KWell being a client for about 4 years, the rates were augmented at least four times without any notification. I felt that was unprofessional and tended toward scamming the clients. I still feel that we should have been recompensated when it was brought to their attention at least three times. And now that I'm not a client I still feel that this should be recompensated. Therefore I cannot give a superior compliment towards this company. And I shall let others know about this. Unless you forward some form of recompensation in the form of money and apology.
Louis T | Overall ExperienceI have no complaints with my unit, as far as the staff, they were all great and helpful. Mahalo!
CRISANTO L | Overall ExperienceChristopher was very helpful, glad I decided to go there for my storage.
CRISANTO L | First ImpressionsI had some issues with my move (not UHaul's fault) and even though I got back to the shop 10 minutes before closing, the gentleman at the counter helped me rent a storage unit and troubleshoot my situation. Thanks for the help and professionalism!
PAUL H | First ImpressionsEveryone is Very Customer Service Oriented!
Cynthia T | First ImpressionsI stored my things for three years there. Paintings that were covered. When I removed them they had a film of sand on top Of them? Not sure where it came from. The storage containers above? Nothing was ruined, but I had To clean off all the boxes as well where white gritty sand hsf accumulated.
Pamela R | Overall ExperienceWonderful area and wonderful employees
Jason H | Overall ExperienceDaniela has always been very courteous and professional. I hope UHaul corp sees the asset that she is to the company and raises her salary.
CHARLES F | First ImpressionsThe staff are amazing ,friendly and helpful.
Mike S | First ImpressionsHelpful and Friendly staff. Went above and beyond in making our move easier. Awesome customer service.
tabitha a | First ImpressionsI want to thank you all SO much! The only issue initially was I had requested a lower level storage unit but the only available was upper. It all worked out and made for a better workout! It was very nice to have a safe place for my belongings while in transition. I also appreciated the October refund as I did not think I was going to be able to get it all done in one trip but I did. Having the office open till 7 was great! Thanks for all you do!
lynn j | Overall ExperienceGal, I think named Danielle, who checked us in was so helpful and friendly. We had been moving for days, were exhausted physically and mentally, and she was very calming. Facility is a bit difficult to access. You have to swipe one pad to start, go to other side swipe other pad every time want door open, then swipe original pad when leave. Also zero parking.
Cheryl O | First ImpressionsDanielle Munoz was exceptional ! prifessional ; knowledgeable; friendly and efficient from start to finish ! Thank you for hiring her ! what an asset to your establishment in Kailua-Kona.
MELANI A | First ImpressionsKona storage assisted and understood very unexpected and difficult circumstances that we endured and accommodated us beyond business industry Haines standards ! Mahalo all your kokua!
Jesse I | Overall ExperienceGreat price
Gregory W | First ImpressionsI am very pleased with my overall experience with U-Haul. I chose this facility because of its location, the air conditioning, such easy access and ample parking right outside. The staff were friendly and helpful. What more could you ask? I totally enjoyed my 2-year stay there and am very grateful to have such a pleasant storage area available. Thank You, Joy
Joy B | Overall ExperienceReally helpful agents
ram j | Overall ExperienceI had a unit on top of the one below.. I have medical issues that made it very hard to move and climb up and down this ladder. Also there was only one ladder available for the entire building so if it was in use, you are waiting in 80+ temperature outside and inside the building its easily over a 100'F. Miserable
Christopher C | Overall ExperienceBest place in kona to store your belongings. Michael Condon (Store manager) is honest, helpful, goes above and beyond to meet your needs.
Kabenehe K | Overall ExperienceCourteous, well maintained and convenient, everything you would expect and desire with any storage facility. If you insist on folks not using a storage unit as a room, you should only refer to it as a unit and not a room. This can be misconstrued by the average individual.
Jonathan M | First ImpressionsExcellent customer service
Donald B | First ImpressionsVery flexible with dates & times… personal service. The manager, Michael, goes above & beyond to offer service, though very short staffed!
Marcy V | Overall ExperienceI did need to call U-Haul (National, not local) to get on autopay. Had to hold 35 minutes to straighten out. Once I got through, the customer service rep was pleasant, yet professional and very helpful!! However the hallways are cleaned—there were strange items blown or swept under my door and into my unit. Otherwise, VERY good experience and polite local office people (Isaac and another young man should be commended). I will recommend this place to others. The entrance card idea is GREAT!
Gail A | Overall ExperienceFacility was clean, and well mantained>
Michael H | Overall ExperienceI rent a unit for almost 2 years, I was so comfortable having my products here, that only reason I decided to move out, that's because a move to a new home. I will definitely rent here again.
Hector J | Overall ExperienceI am happy with my experience with Uhaul Kona. They were very accommodating, helpful, and welcoming. I would definitely use them again and refer friends.
Brittany H | Overall Experienceupon going in to Uhal to rent a storage unit their was a super nice lady with awesome customer service. I was the only customer until more people came in and she took care of everyone in a professional manner and greeted everyone as they walked in. Her name was Cherise
Nyla K | First ImpressionsThe only problem I had was I was told my credit card was on file so they would take payment out if I didn’t come in to pay. I came to my storage unit a week later to find a lock on the door. They said I didn’t sign up for auto pay but I had clarified this with the man twice. I decided, moving forward, to pay for two months at a time. I didn’t care for the 15.00 late charge but paid it anyway. People always friendly and helpful. Just a misunderstanding. Thanks.
Susan H | Overall ExperienceMahalo nui loa I will be in kona tomorrow to turn off n my storage unit card. Malama pono
SPENCER K | Overall ExperienceCerise as well as all employees at uhaul are incredibly helpful and sweet! They are hardworking and as far customer service goes I highly recommend them for any and everyone. They go beyond and over for anyone’s needs to be met! Thank you guys again for those years of help. :)
Briana F | Overall ExperienceCerise was so helpful and nice.
John A | First ImpressionsI planned on having a unit to hold my stuff while I moved into a smaller space, I anticipated staying in there for at least 3 months. Finding a unit was easy because I called ahead and was helped by a wonderful customer service rep. who got me the last one available the very same day. I ended up getting plenty help from my family and was able to move out after the first month (which was FREE by the way) so it didn’t cost me anything! Super friendly and knowledgeable staff, would HIGHLY recommend!!!
nicole a | Overall ExperienceThank you guys for everything. You guys are amazing and have the best customer service 🤗 much Mahalos and Aloha’s
Michelle L | Overall ExperienceOn point all around! Mahalo for being there for us. God bless you and ohana....
SPENCER K | First ImpressionsCherise ia amazing to work with and her staff is incredible! Beautiful and secure facility maintained impeccably well. Mahalo
Kealii F | Overall ExperienceAll employees that I have come in contact with were pleasant and friendly, very helpful also. If there were concerns Cerise, took care of it with no problems. I will be using Uhaul again.
David-Joseph A | Overall ExperienceThe front counter staff was very nice and friendly. Wonderful experience and would recommend just because of the staff
Justin D | First ImpressionsWe have had a great experience thus far. Cerise and her staff are friendly and informative.
Debra P | First ImpressionsMy experience using this storage facility was amazing until move-out when I was told that the full month that had been automatically charged a few days prior would not be refunded or prorated back to me. I was charged $167.40 for only 5 days which is ridiculous, especially during a pandemic where I lost my job. The man working the desk seemed not clear on the refund or cancellation policies. I would appreciate a refund for the days that were prepaid and not used. Thank you, Elena Hagstrom 808-765-7896
Elena H | Overall ExperienceWe utilize storage facilities on all major islands in Hawaii. The difference is the level of care & attention Cerise & crew provide at U haul Kona. They make things easy, are quick to respond and truly exemplify the Spirit of Aloha.
Francis O | Overall ExperienceMy experience was excellent however, there was still some issues with my access code which as yet to be resolved. I am confident this will be resolved before my next visit.
Kealii F | First ImpressionsAll of the staff are awesome.Very friendly and professional.The manager is great.Very helpful.
Bonnie F | Overall ExperienceI love working with every one there
Dawn R | Overall ExperienceCerise and staff are some of the friendliest and helpful uhaul associates I’ve dealt with. Makes the experience that much easier and seamless
Patricia T | Overall ExperienceWonderful experience!! Cerise the manager was extremely helpful and friendly.
Joanna P | Overall ExperienceVery Excellent cause; Manager is Very Much Polite and Her Employee's are so helpful. Get paper work quickly on Time and Units ready on Time. And detail instructions to In,out Excess to Storage.Instru.
Darlene S | First ImpressionsVery friendly and helpfull.
Bonnie F | First ImpressionsAccess denied numerous attempts. Failed to allow me into my unit. Even after the assistance from the Manager on duty. Declaring the SYSTEM IS DOWN. Not a happy consumer as I have a fully loaded rental
Jeffrey B | First ImpressionsAwsome customer service Very friendly
Sierra K | First ImpressionsBoth staff members who helped me were extremely friendly and helpful while getting me moved into my storage unit. A+ service! Thank you! :)
Elena H | First ImpressionsTrust uhaul with your property, the security is top notch . Management is on target.. very professional...
Summer O | Overall ExperienceEveryone was friendly, helpful, and knowledgeful especially store manager Cherise.
Melanie K | First Impressionsstorage and truck are so clean.
Dawn R | First ImpressionsGreat services and employees.Units are immaculate.
Herman M | First ImpressionsCerise Huihui has been a wonderful person to work with. She is very knowledgeable with her store and contracts. I would definitely recommend this storage facility to someone looking for a storage.
MARK G | Overall ExperienceJust wanted to say thank you. Every one there was very professional. Thank you again
Roy N | Overall ExperienceExcellent, friendly and helpful service. I could not have ask for better customer service. They made a difficult move from NJ to Hawaii much easy. Thank you Cerise’s!
Gary R | Overall ExperienceGreat service.
MARK G | First ImpressionsExcellent customer service Extremely easy facility to access
Cynthia S | Overall ExperienceI was impressed with the U-Haul service,, every step of my move was handled with professionalism thank you
Chris R | Overall Experiencecerise and her team were very helpful in guiding me to rent a store room.
Daniel P | First ImpressionsThe staff was amazing!
STEPHEN W | Overall ExperienceThe staff was terrific and very patient in making the arrangements necessary for our unique situation.
Delores F | Overall ExperienceManager was awesome she was on it with all request and very efficient in all she did.
Tracy S | Overall ExperienceJust wish it was a little more inexpensive..
Cedrick O | Overall ExperienceIt was easy
debbie b | Overall ExperienceHelpful and friendly stsff
Michele S | Overall ExperienceI would use your services again.
Christopher C | Overall ExperienceVery friendly and helpful!
Bary F | Overall ExperienceThe friendliest u haul I’ve ever been to. Thank you for making it simple.
Jared C | Overall ExperienceJust on the side where I have my staff, it's warmer than the rest of the all units.
Hector J | ReservationCerise and all the staff were helpful and pleasant. I would recommend this business to anyone.
larry r | Overall ExperienceI am still waiting to hear from a UHaul rep about my insurance claim (# 01142235-2018).
Mark B | Overall Experiencestaff are very helpful and I am more than happy with them.
Margaret C | Overall ExperienceCerise and her staff were very accommodating and friendly.
Andrew N | Overall ExperienceNice staff good place safe
Aulani A | Overall ExperienceGreat facility easy and convenient access and the office staff just Amazing very friendly and helpful well done
John Y | Overall ExperienceGreat store manager.
scott m | Overall ExperienceVery nice staff.
PATRICK R | Overall ExperienceNice new clean units and conviniently located.
JAVIER G | Overall Experience