Moving out was a breeze. Xylor Medina made it so. I told him I left it clean and am proud to say that he responded: "I don't have to go look. I trust you." He has been helpful to me the entire time I rented there. I am only leaving because the cost of living is soaring & my income remains the same. If things change however, I would be happy to rent at U-Haul again. I thank everybody there, -- Aloha,
Joy B | Overall ExperienceSelf Storage Units in Kailua-Kona, HI, 96740
U-Haul Moving & Storage at Kailua-Kona
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- 4.5 Average Customer Rating
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Every Representative was great to work with and great and FAIR PRICE$
MARY S | Overall ExperienceMr. Xylor Was professional, attentive, polite, personable and readyvto answer all my questioms.
MARY S | First ImpressionsAgent at site was wonderful! So helpful and very much appreciated his kindness
Lenora A | First ImpressionsXyler was great help. Very knowledgeable and friendly.
MICHELLE G | First ImpressionsThe storage facility is right next to the homeless shelter. I have often observed homeless hanging out outside attempting to get in. Also, they don't care about any customer loyalty at all. Over the past year, I spent over twelve hundred dollars in just truck rentals. I had just got done moving and was five days late on my storage payment. I needed to complete a carpentry job that day and asked if I could please retrieve one of my tools. They would not let me access my unit. I would have kept the unit, but I did not like the way they treated customers that spent over a thousand dollars in the store. My storage payment was only $75. I told them I would pay it monday but they didn't care. So that saturday, instead of finishing my carpentry job, I had to run around town doing instacart so that I could get access to my unit to retrieve my tool. I was then behind on the job because of this. I tried to call the manager and ask for permission but he never returned my calls or text messages. This uhaul is managed very poorly, and the storage facility is in danger because the homeless, keep trying to break into it
Amanda G | Overall ExperienceThank you.
DARIUS R | First ImpressionsThank You!!:)
Cherice B | First ImpressionsHelped me with all my needs
STEPHEN M | First ImpressionsThe inly issue I had with this U Haul storage in Kailua Kona was the parking for my vehicle when I came to store or remove items to & from the locker. There were so many non storage customer parked car that I had to park out of the way from my easy access. Your parking spots needs to be protected for your customer's use.
Charles S | Overall ExperienceStaff was always amazing and accommodating. Thank you!
TASHA A | Overall ExperienceVery professional an efficient.
Ed A | First ImpressionsAlways Super. Awesome Staff. Great Service. Helpful and Friendly. Highly Recommend.
Peter a | Overall ExperienceAlways helpful and friendly. Go above and beyond to make everything easy and convenient. Super. Mahalo
Peter a | First ImpressionsGood location. Friendly team members.
myra h | Overall ExperienceAmazing!
Jesse I | First Impressions