Customer Reviews for U-Haul Moving & Storage at Kanis Rd

Rating:

5.0

Nothing!

Rating:

5.0

The staff is very professional and treat you like a person. Unlike most places, who treat you like a number or money. There is nothing that could be done to improve for the next customer.

Rating:

5.0

Stephen B installed our trailer hitch on my Outback. Did a great job and in a timely manner. Very pleased with both quality and speed of service.

Rating:

1.0

The manager Liam harassed me ably a stage I told him I moved out of when the balance was under $124 . He. purposely let the storage fees run up after I told him we moved out of town and had no way to remove the locks there was only a bike and a play horse left behind and I gave them verbal permission to remove the locks now I owe over $1000 due to him knowing that we moved and me being unable to sign papers due to not having a smart phone.

Rating:

5.0

Dropped at night

Rating:

4.0

Nothing. You made it very easy to return the truck. Thank you!

Rating:

5.0

Dropped at Night Location Closed

Rating:

5.0

The only small issue is that my son wasn’t told that the wiring harness was within the vehicle rather than being attached directly to the mount. We had to look around for it as well as the ball mount. It would have been great if we were told these things after the installation was completed. It was for my son’s car so he had no idea what to look for. Otherwise, the installation was completed in a timely manner. We are definitely happy with the overall service. I have used this location several times over the last few years and have always been very happy with the service I receive.

Rating:

5.0

Every thing was great

Rating:

5.0

All good .. Thanks

Rating:

5.0

STEPHEN Braun, did a great job, quick and sturdy !!

Rating:

5.0

Staff was very helpful

Rating:

5.0

Everything went good. No problems.

Rating:

1.0

You let my storage building get broken into

Rating:

5.0

Everything went smoothly. The equipment person was very friendly.

Rating:

4.0

Guy was extremely helpful in getting unloaded & very friendly

Rating:

3.0

This used to be my “go to” location when I needed a rental. Most of my issues came from U-Haul customer service, which this location had to take care of. But the lady who checked me in was easily frustrated when I mentioned the Tow Dolly price was wrong. The owner got it corrected for me though and fixed the bad turn signal on the Dolly. Everything felt disorganized.

Rating:

5.0

Great location for the return. No issues with them whatsoever.

Rating:

5.0

Very fast service and on time

Rating:

5.0

I wanted to take a moment to recognize Stephen Braun for the exceptional service he provided during my recent hitch installation. Stephen was incredibly professional, friendly, and efficient. He completed the installation quickly and went above and beyond by assembling part of the hitch and placing it securely in my trunk so it wouldn’t be at risk of theft while not in use. That extra step really impressed me and showed genuine care for the customer experience. I would gladly give Stephen a full 5-star rating and highly recommend his work. He absolutely deserves recognition—and, in my opinion, a bonus—for the outstanding service he delivered.

Rating:

3.0

The first trailer I hooked up to was inoperable (lighting malfunction). The second trailer had bad tires that eventually swelled and almost blew out. It caused severe vibrations that shook my entire vehicle and also damaged my motorcycle I was hauling.

Rating:

5.0

Friendly, great communication, best price around without doing it yourself.

Rating:

5.0

I worked with a customer service name Tray. He was excellent! He provided top notch customer service., great energy, and detail oriented with questions and concerns regarding which truck would be the best option along with which insurance plan would be the best option. I would recommend anyone to work with him regarding the process.

Rating:

4.0

Location was understaffed and without a manager during my visit

Rating:

5.0

The young man made the check-out process very simple and easy!

Rating:

5.0

Great service, convenient location.

Rating:

5.0

My experience was great from beginning to end. Tonya began my experience and she was extremely helpful and knowledgeable on equipment and availability. She also recognized that I was in a hurry and made my check in quick and seamless. So base upon this experience I suggest that you guys just keep up the good work.

Rating:

5.0

Very nice employee she was very helpful in explaining the contract to me, also the manager was very helpful

Rating:

5.0

N/A

Rating:

5.0

Guy who checked me in and helped me back trailer in was awesome ! Great customer service!

Rating:

4.0

Be patient, they are busy

Rating:

5.0

I answered no to the equipment being cleaned and well maintained because the equipment was not well maintained. However, the equipment was clean. The person who checked me put was very professional and knowledgeable. I hate I don't know his name.

Rating:

5.0

Stephen and Brian did great jobs. Great customer service. I would highly recommend.

Rating:

5.0

I had a hitch installed on a new Honda Passport SUV. Steve was careful and a perfectionist on the install. He communicated with me when he had a better way to run electrical wire. This is my second hitch at this dealer and they do a great job at a fantastic price compared to a dealer.

Rating:

5.0

The guys there are great! Very helpful and knowledgeable!

Rating:

4.0

Very nice staff, appreciate their support.

Rating:

5.0

John M and his team provided excellent service

Rating:

5.0

I'm so glad I selected this location. Staff was very helpful and friendly.

Rating:

1.0

Extremely concerned about possibility of rodents in storage and homeless camp directly behind my unit. Would not recommend going after dark

Rating:

5.0

Service rep was polite, helpful and professional. He took time out of his schedule to ensure I rented the appropriate sized truck for my move. I had a great experience at this store.

Rating:

3.0

Return process leaves to be desired. The person who took delivery of the rental told me all was set and nothing further needed to be done. 3 hrs later he called me to ask if I had returned the rental or wanted it extended. It sure looks like the return process can use some revision …

Rating:

5.0

Fast service

Rating:

4.0

Stephen helped when I arrived and he was a great guy.

Rating:

5.0

Trailer was clean but a fender on passenger welds were broken. Did not hurt the performance but it was noticed right after it was loaded. Trailer was awesome and pulled extremely well.

Rating:

1.0

Me and my Husband had been renting there for two years! One of the employees went in and stole my husband mom candles who was deceased. we made a police report it was Wendy daughter who done it. Secondly BRIAN HIBBS WAS SO UNPROFESSIONAL HE WAS THE REASON WHY WE LEFT HE TALKED TO ME AND MY HUSBAND LIKE WE WERE BENEATH HIM. HE WAS TALKING SO LOUD I ASKED COULD HE LOWER HIS VOICE YOU ARE LETTING EVERYONE KNOW OUR BUSINESS. HE SAID IT DOESN'T MATTER YOU ARE STILL BEHIND TWO PAYMENTS. I DO NOT RECOMMEND ANYONE TO GO THERE BECAUSE IF YOU'RE NOT HIS COLOR WHICH IS EUROPEAN CAUCASIAN! HE WILL BE LITTLE YOU. AND HE WAS MAD THAT WE DID A PARTIAL PAYMENT WHICH WE DIDN'T KNOW WE COULDN'T DO AND ONE OF HIS EMPLOYEES DID FOR US.

Rating:

5.0

Seamless check in and checkout. Friendly helpful staff. Clean and convenient.

Rating:

1.0

When the employee hooked the trailer up he said you're all good to go. While driving as it got dark a state away we noticed there were no lights on the trailer, no blinker or break lights, nothing which by the way put our schedule way behind. We were told by u haul roadside that it was our vehicle so we took it in and had it tested and it was definitely not due to our vehicle. I do believe personally I should get some type of refund due to having to buy wires and reflector lights just to be safe. The location in Little Rock should be looked at and/or shut down.

Rating:

5.0

Love it

Rating:

1.0

The driver side front light was hanging. The gas was not on what the ppl said it was then they dont check in when you return the uhaul they wait til the next day and charge your card again saying you returned the uhaul late when you didnt and they wait to check the uhaul back in

Rating:

3.0

The only person at this location who had any idea of how to treat a customer was the man who hooked up the trailer and unhooked on return. The other interactions were very rude. Very lacking in how to interact with customers. Won’t be back.

Rating:

5.0

Whoever helped me was the best I’ve ever had an experience with. I have rented 4 or 5 times in the last two months due to moving and the guy was twice as fast as any other person I dealt with. Can’t say enough about how fast he got me in and out. He actually checked me in also when I brought the truck back, great then as well. I never fill these out by the way.

Rating:

5.0

The employees that helped me were wonderful. Super polite & helpful.

Rating:

3.0

The maintenance required light came on during the drive made for a very uncomfortable trip

Rating:

3.0

We have been renting a truck (20" or 26') monthly since April 2020, but every time we come in (1st Monday of the month) it seems like it might as well be the first time. Is there not some way there can be a "frequent flyer" program where our check in could be expedited. Also this is for picking up food for a food bank, it would be appreciated if there was a free rental every 5 rents or maybe a 20% discount. Thanks Gary Hooker, Parkway Place Baptist Church

Rating:

5.0

It was good , but the truck was almost out of gas

Rating:

5.0

No comments

Rating:

5.0

Terrence was extremely helpful

Rating:

5.0

Just continue providing excellent customer service.

Rating:

5.0

Will help if you can drop off at a different locate in same city

Rating:

2.0

Very unorganized people smoking weed in front of store truck I rented had horrible exhaust leak

Rating:

5.0

All the salemen provided excellent custom service. This location will be my first choice when renting a Uhaul vehicle.

Rating:

5.0

Just keep doing what you are doing.

Rating:

1.0

I put gas in the truck, I only drove it 15 miles and was still charged for gas, complete and total ripoff, looks like an employee got them some free gas

Rating:

5.0

Everything was excellent!

Rating:

5.0

The assistant manager was very helpful and friendly.

Rating:

1.0

This was one of the poorly kept units I’ve ever seen it needs to be redone immediately the staff was very helpful thou

Rating:

1.0

I never even got to see a storage unit …. This is a poor place to do business and they charged my card for nothing I never even got to see a unit

Rating:

4.0

Y'all did an excellent job

Rating:

5.0

The staff was very friendly and efficient.

Rating:

5.0

Thanks Brian for checking out.

Rating:

5.0

The staff is/was always helpful and courteous

Rating:

5.0

I arrived very late Sunday afternoon and the fellow working the counter did everything possible to accommodate me and get me set up to start using the storage space. Great customer service.

Rating:

4.0

Brian is great! The staff was much more customer service friendly than when I checked in last month. They were more crowded but much more organized and got everyone in and out.

Rating:

1.0

Dear fellow African American customers, PLEASE consider patronizing another facility. It is too "in your face" to overlook. We REALLY tried, because we liked the facility.

Rating:

3.0

The A/C in the building I moved into was not working great. The interior temp was around 90 degree according to the thermometer on the wall

Rating:

2.0

I was charged for my unit even when I moved out of the the unit weeks before and still I yet to receive a refund because they fail to do they job

Rating:

1.0

Kanis has its own rules separate from rest of U Hauls. Cost are more and they are not polite at all. Would not recommend them to anybody.

Rating:

5.0

Thank you

Rating:

5.0

Na

Rating:

5.0

Great!

Rating:

5.0

Chris York is the very best guy I’ve ever run into. He is always very nice and willing to assist with whatever I need at Uhaul. The staff is very friendly. Great group of folks you have there!

Rating:

1.0

I will never use UHaul again. The woman at the Kanis location was rude and impossible to work with. We were treated like world class trash and I have never been so humiliated and aggravated at the same time. The rental unit was so far away from the unloading dock and it was so small and since that woman was so hateful we decided to just to use a different facility.

Rating:

5.0

The managers are the best ☺️

Rating:

3.0

There was a hole in the wall in the unit. I didn’t know that the big box was a rat trap..

Rating:

3.0

Storages were really small and very expensive. My first and last time using Uhaul.

Rating:

5.0

Thank you Uhaul for the services you provided

Rating:

5.0

It’s was a great experience

Rating:

4.0

If I need to store my things again I will be using UHaul

Rating:

5.0

Staff was very helpful and professional. Met all my needs and answered every question.

Rating:

5.0

Chris and the staff are always kind and helpful, kudos to them all!

Rating:

1.0

Attempts were made twice to break in our storage unit. The first time, they were able to damage the door enough to enter and get several hundreds of dollars of items. The manager never said sorry nor was he helpful at all. Staff were nice and helpful but the manager lacks any concern for the victim of theft. He was too busy to help us because he was working on other paperwork. The whole thing was very frustrating, because most managers know they need to do consumer assistance no matter the situation. Another attempt was made to break in. After that, we paid to have our remaining items moved to other storage.

Rating:

3.0

I wasn't able to keep the 2nd floor storage because of the ramp.. unable to push my furniture up the ramp... there was flat carts to use... Please think about a freight elevator in the nearer future...so I cancelled and U-Haul refunded my $....👍 The size needed wasn't available on the 1st floor...🤷

Rating:

3.0

My unit had some minor structure issues on the wall so I ended up getting a bigger unit

Rating:

5.0

Always helpful and friendly

Rating:

3.0

The staff was friendly but the manager at the Kanis location in Little Rock, Arkansas is rude and has poor customer service and communication skills and need to train is staff more efficiently.

Rating:

5.0

Good experience Good people

Rating:

5.0

The staff was super nice.

Rating:

5.0

Thanks so much for the free month for those affected by the tornado. You don't know how much that helped. I really appreciate you guys.

Rating:

3.0

No

Rating:

5.0

The staff was very friendly and helpful. Made sure that we had what we needed.

Rating:

2.0

I spent over 300. On truck they were rude from beginning, Mike came off rude at first but he is good at what he does he’s the manager, then there’s the you ung female now she not nice at all but I understand there’s some shady people , the website y’all have is needing some work it’s not good at all that’s where most of the problems stemmed from. Any way . Get better be better

Rating:

3.0

The first truck we received didn’t have right mirror. My storage door was broke for 3 months

Rating:

5.0

I had a hard time pay ing from one reason or another but you all work with me and I was Abel To get my thing my mother picture s thank you again

Rating:

4.0

Employees were very helpful.

Rating:

5.0

I believe the uhaul place is very good and also awesome!

Rating:

3.0

The storage unit has the sheetrock or something hanging from the ceiling and its definitely not the size of a 1 car garage

Rating:

3.0

I was assigned a unit that I did not have access to. There were extra trailers and U-Haul equipment in the way. We had to go inside and asked someone to move it even then there were cars parked in the area which made it almost impossible to reach my unit. If we cannot access the larger units, why even assign them to anyone? I am upset only with this location on Kanis, U-Haul in general has been good to me in the past especially the location on baseline in Southwest Little Rock. It has lots of space to unload, With nothing in the way. I needed something closer to home so I picked the Kanis location but I should have just driven the extra miles.

Rating:

3.0

Although I had a pretty good experience with this facility, I experienced mold and mildew on my items and clothing up on removing my belongings. I paid for a controlled climate purposely to avoid this but ended ip with mold and mildew anyway. I am highly disappointed that this happened even though I paid for the controlled climate unit. These irems now myst be replaced.

Rating:

5.0

This location is very clean and secure. The staff is very helpful. Great experience.

Rating:

5.0

I never moved in the storage room, but Kanis U-Haul has excellent people working there!!!

Rating:

5.0

good service and friendly people

Rating:

4.0

All of the staff was super friendly and helpful! I would like to highlight Fredrick (Dricka) who was super helpful and professional with her operations and procedures!

Rating:

5.0

You’re staff was very helpful and knowledgeable. They all had great sense of humors, which I enjoyed. They made the process smooth. This would be would my second or third time renting and it won’t be my last. Thank you and your staff.

Rating:

1.0

Messages received from your computer were incorrect and offensive. Local personnel were friendly and efficient. The computer messages were extremely annoying and OFFENSIVE.

Rating:

1.0

There were only people that were willing to help customers outside even if they were trying to call the automated call cycle would be on because imaybe they are two hours or an hour from smoke break and they put out the cigarette to run in and you pull up into a handicap spot because my hang tag showed inside my truck but no one came to the back until I had asked a young African American to move the other truck to as well because we were trying to get as much as possible out my storage and that young man helped to move every piece carefully as possible so as not too make much movement because somehow things had shifted and I knew who used my code only me unless given access by me but I had to be there to physically put it in by night or day…which is why I chose your largest outside unit @management…Mr Chris…I was your client in the full size unit that held the most furniture because of CoVid I was immediately released to go home to NLR because I lived in town about 30 minutes from campus I packed what I could until Augustnand I moved completely with your biggest truck and a one way reservation to Little Rock but we got there late at night but I knew my instructions really well..and the lock I bought at the Uhaul @ pickup of truck somehow didn’t get put o one no more than the 2nd evening I was notified that there was no lock on my unit and truly there was a busted blue lock left open & hanging on barely to all my precious so I hoped everything was okay and carefully put a new lock on… and it’s still in my truck from that day to this and Mr Chris I know you read poor or good reviews this one is bitter sweet because I lived the 25 access when I learned immediately to follow the assigned path cause 24 clearance I support the payment and you keep the film footage and if you roll them back to the Wednesday before thanksgiving a young man by the lady name of “Chisholm” assisted me and the ladies sat inside never came out to see what was going on nor did they answer the phone as I drove all the way to my storage because my brother in law was frustrated because of a disability( veteran tags disabled due to back he couldn’t go back and forth because he waited for me and came to the truck and I stopped at the kiosk as they’d told him and I peered thru the glass quickly to see one person being assisted which was a white lady getting immediate assistance and one black guy who saw me looking in and felt uncomfortable 🥴 as he turned away his glance…so I bloated my horn because I knew it was a holiday and it was two young ladies at the desk who’d look or listen to the phone and not attend to anything or anyone outside those doors black or white make nor female….which one younger and very cute woman a little chunky but was very kind because she saw all of my broken pieces of antique furniture broken and busted laying on the ground and also I taped everything I didn’t submit it because my heat had gone out in my home and I was displaced so I was fighting my health because of a second major knee surgery torn meniscus…and as I lay in the bed I’m trying not to cry anymore over the loss of furniture that can’t be replaced be cause I so carefully moved and wrapped everything I could in Russellville as my younger brother 6’4 at least 309 prior to CoVid 29 status which he caught almost twice because he’s a very hard worker but suffered from undiagnosed sleep apnea , back log that killed so many as they waited in line with the VA to get their treatment for back that got thrown out because you’d fear nothing to jump out of a plane and hit the ground running if your bands of men by blood 🩸 or not and you took an oath as I do now as well every time I testify as a expert witness I mute the phone and let the courts no my status in advance because the knee pain started as I started to climb stairs slower in beautiful town home had to be locked up with the beautiful new furniture I hand picked with care and had it expertly delivered at one hundred dollars 💵 to get my 1st check because I couldn’t drive back and fourth physically at the time because my body could t take the one hour and 15 to thirty minutes as long as you’re flowing with the traffic toward ATU WITHOUT POLICE / and many other variables controlled by Mother Nature and not just the police and yes I’m African American woman and very proud of my full faculty status that I was asked to come to ATU for a meeting with the Rehabilitation board that I still sit on but the coordinator is much older and yet remains a very proud Air Force veteran that retired as full director at Ft roots and met me by addjunt status on line because my program is to help people like me fat tall small wheelchair or barely walking we all need a little help but don’t make wait to respond because the woman that helped me makes me cry because she has a pure heart but not complexion because I know the pain watching those with addictions and how they suffer and yet we still turn a blind eye ..not me

Rating:

1.0

I held a storage unit with this facility for about four years. I paid on time. As time went on the facility began to go down hill. They removed the main gate to the storage units, thus providing less security. Many of the other tenants were delinquent on payments. Uhaul staff started loitering about the facility at odd hours appearing to be sketchy. Finally my unit was burglarized and the thieves covered their tracks by putting their own lock on my unit. It was methodical and planned, giving the appearance of being an inside job. Don’t leave your stuff here. They didn’t even sound surprised when I reported it because they didn’t care.

Rating:

5.0

Only problem I had with U-Haul was there was no grace period for payments. A late fee was assessed immediately. I understand sometimes I was a couple weeks late and I understand the late fee in that instance, but when I was only a day late I was assessed a $30 late fee and that's hard when someone lives paycheck to paycheck.

Rating:

5.0

Odell was awesome

Rating:

5.0

They were excellent especially ms Thornton she was a delight made everything smooth and enjoyable

Rating:

5.0

The staff were so helpful and attended to my every been. A GREAT group of people who made my moving experience the best ever

Rating:

4.0

There were holes on the ceiling. When I removed my items there was debris all over the items in the back. Also, I saw roaches roaming the walkways. Other thank that the facility was great.

Rating:

5.0

The staff at this location were absolutely awesome. The all provided so much help with my storage needs.

Rating:

2.0

Staff acted as if I was a bother

Rating:

4.0

The process of securing the storage unit was a longer process than I had anticipated. I spent 45 minutes to an hour in this process, which was more time than I had anticipated.

Rating:

3.0

Prices high. Workers clearly hate working there. I always feel like I am a bother to them

Rating:

3.0

Just need to get some service for roaches cause I show some there

Rating:

3.0

Price is high for a storage unit with no frills and no interior lighting for nighttime load in.

Rating:

1.0

Manager, please call me. Rhonda Jill Matney 857-334-7370

Rating:

3.0

The unit and storage areas were clean and access was convenient, etc. pricing was also reasonable. The biggest frustration point was difficulty in reaching a person over the phone. This was a consistent struggle over the years.

Rating:

5.0

The guy that waited on me was excellent

Rating:

2.0

Please clean up the parking lot i had to get 2 brand new tires bc I had 2 screws and 1 nail in 2 different tires. My husband picked up a large screw with a wing nut attached. I'd like to sue yall for new tires but I can't prove it even through I picked up countless nails and screws and even warned other people check your tires !!!

Rating:

1.0

The storage unit was nice but when it comes to customer service it’s HORRIBLE it seem like it’s no communication between the employees then when they call you the is very RUDE they try to talk to you like you can’t comprehend then when they relize they made a mistake they just wanna holler well we humans and do make mistakes like I told the RUDE manager as well money or nothing else is a issue my biggest problem is customer service especially when I’m spending my money

Rating:

3.0

A part of my car was stripped. Costed me a lot of money to fix.

Rating:

1.0

I was happy to get a free storage unit to put my furniture in until I can get it in my place.

Rating:

3.0

To high no speacil

Rating:

5.0

Thanks Antonio 😊..

Rating:

4.0

Antony makes all the difference for this location. Great attitude.

Rating:

1.0

Your GM is a racist. She was very rude to me and she refuse to respond to my emails or ones from my family. I paid you all for about three years, and when i was hospitalized for emergency surgery, my daughter asked for a possible ext. Dhe even had a letter from my doctor. Your female GM said, I don't care if she is sick. She has to pay. My daughter never said she would pay, only asked for a few days after the 3rd. So, no I will not be telling anybody about how good you are. You all should be ashamed. She is a rude, racist who does nit have a heart of compassion. I paid, yes I did!

Rating:

4.0

Only thing I didn’t like was I checked out on the 30th of October and my bill wasn’t due until the 3rd of November and I still got changed for the whole month of November

Rating:

5.0

I love uhaul!

Rating:

2.0

I visited Uhall on the ninth of this month, as usual to pay my bill or earlier, italk to one of the supervisors about what kind of help that they were doing for their Customers due to Covid 19, he only offered me late fees coverage, that's not a issue i am never late been using the storages for three years was having problems cause i am now unemployed, couldn't GET ANY HELP UNBELIEVABLE

Rating:

4.0

Good for storage but the price was just tooooo much. I found a huge storage with all of the amenities etc and it's just $55 other than that it was not so bad and it worked while I needed it

Rating:

5.0

I’ve used this location for years off and on and have always had a good experience.

Rating:

5.0

I’ve used this location frequently & have always received excellent service.

Rating:

5.0

The staff was very friendly and helpful. Antonio was especially friendly and helpful- he went out of his way to make sure I was taken care of.

Rating:

5.0

Marshall and Antonio where great in helping get me checked in and set up in the storage unit I needed! Great assets to your location!!

Rating:

5.0

Superbly helpful and friendly I couldn’t of asked for more. Thank you!

Rating:

5.0

Very helpful, friendly employees!! I would absolutely recommend this facility to anyone in need💯

Rating:

5.0

The staff was great! Very friendly and helpful!!

Rating:

3.0

The employees were very friendly and helpful, but the facilities seemed to have many issues. A lot of interior lights were burned out on multiple occasions when we visited, the gate to access the storage building area was always open when we visited, we noticed rat poison laying around, multiple units near my own had cards on the door that said they had mold growing inside and remained that way the entirety of the time I had my unit, and the insulation on the ceiling in my unit was falling apart so badly that all of my items had to be cleaned off upon removal. As I said, the staff was always kind and helpful, but the facilities could use some better upkeep.

Rating:

5.0

I had a free one month storage as a bonus for renting from Uhaul which in itself was a plus. The staff went above and beyond in networking for me to help sell the fridge I was storing, saving me storage fees. I am very grateful to them for their efforts and time. It is a blessing to have caring people, especially during the time of a stressful move. Thank you again management and staff of Kanis Rd store in Little Rock.

Rating:

5.0

Antonio is the best. He helped us in so many ways we can not thank him enough!

Rating:

3.0

My only complaint is that the outdoor access storage unit I reserved online was not actually available when I arrived. There were indoor and larger units available, just not what I asked for or what was confirmed online. The storage unit I ended up with was $30 more per month, which will add up over time. I was told that the U-Haul website confirmation doesn't necessarily mean anything for the local U-haul businesses. I've had this problem before where the right hand doesn't know (or care) what the left hand is doing. The local folks did try to accommodate my exist request, but it would have meant going to a different branch/facility, one further away from my residence. The average rating is for the complete (and final day of the) U-Haul experience.

Rating:

5.0

This is a great place for storage!

Rating:

4.0

While the staff was mostly friendly. One in particular name Antonio Cokley. The cleanliness of the place and security of the place could be better. I pd for 24-Hour access, the security gate was not c

Rating:

5.0

Top notch team at this U-Haul -- friendly and helpful.

Rating:

5.0

No complaints. Was treated with respect. Everyone was helpful

Rating:

5.0

Two members of the team assisted me at a time that was stressful for me. The manager/owner was very calming and patient which helped to relieve some of my anxiety.

Rating:

5.0

Everything was great!

Rating:

5.0

Have no comments

Rating:

5.0

John was great. Helped me solve a problem with a reservation with ease. Huge property with plenty of room to turn around, park, and manage my trailer and vehicles. Best U-Haul I’ve been to ever.

Rating:

4.0

The manager Coley handle my business very prompt and professional but I was shocked when he told that this location didn’t offer a storage free for the month when you rent a truck..

Rating:

5.0

They made sure everything was taken care of in a quick manner. I didn’t have to worry about anything. Please give this location a raise

Rating:

5.0

Everything went great! Great customer service and great people. Thanks for all the help.

Rating:

4.0

None

Rating:

5.0

the staff at uhaul was very helpful and professional.

Rating:

3.0

The $30 late fee on the 3rd day after your due date is like racketeering other storage facilities charge a $1 a day when late.

Rating:

4.0

Thank you

Rating:

5.0

Great job

Rating:

4.0

My experience at this u-haul has always been good. Friendly customer service.

Rating:

5.0

I would recommend this Uhaul if you're in need of a storage or a truck if or when you move. The staff was always friendly and helpful.

Rating:

4.0

I ended my contract mid month and was expecting a pro-rated refund of the last month paid. That would be my only gripe and they raised my fees 2 months into my agreement. Bait and switch.

Rating:

5.0

The staff could not have been any more courteous, helpful or accommodating. My UBox storage arrangements/needs were anything but ordinary, but Allison and her team made it easy every step of the way.

Rating:

4.0

I've done business with this Uhaul several times and never had a problem.

Rating:

5.0

It was a good experience

Rating:

5.0

They are always great with my needs

Rating:

4.0

Everything was 👍🏾

Rating:

2.0

We had a great experience until we moved out. Our card was ran for the whole month with no prorating options. That is a cheap way to do business. U-haul should really look at amending the policy.

Rating:

5.0

I'm always impressed and pleased with the service here! Very friendly staff that's fun to interact with!