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MAXINE S | First ImpressionsSelf Storage Units in Little Rock, AR, 72204
U-Haul Moving & Storage at Kanis Rd
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Rat infested outdoor units. 0 accountability for the mistakes but how could they have any when there have been multiple managers? Luckily I had insurance. On my final call with them the manager Mac Fox lied and said they had to cut the lock on my unit because the call was recorded. If they cut my lock why would I be using it on my new storage unit? I look forward to speaking to someone who can assist me with this issue and pray for anybody who tries to use their services.
Ashanti W | Overall ExperienceWish there had been more customer service and friendliness. Found a storage unit that was completely hands off to not have to deal with bad attitudes when I stop by.
ELENA P | Overall ExperienceI didn’t choose U-haul storage but the people that took my stuff did. However since my property was located there the manager of the facility has been amazing! He’s secured my property and help me arrange shipment of my stuff to my new home. I appreciate all he has done to help.
Harold J | First ImpressionsWas renting for well over seven years price kept going up, the ceiling was in bad shape, not insulated the ceiling was in the storage units
cheryl h | Overall ExperienceMax Fox was a wonderful salesman.
mya f | First ImpressionsVery helpful, always pleasant and friendly.
NELISSA C | Overall ExperienceI asked for a 2-3 bed room house storage and I get there and it’s too small I need a bigger storage so I didn’t put my stuff in there because it’s too small I need a bigger storage unit cause unit 333 is too small I left the truck in front of unit 333 after having to move a trailer over just to get the truck around corners to get to the unit 333 so that inconvenient me and I payed two guys to help me and I couldn’t get my things unloaded off the truck so I locked the truck with a lock by the unit so please get me a bigger unit thank you
ANGELA S | First ImpressionsThe “owner” Mac was not helpful or considerate at all. I personally believe he is racist. I attempted to pay in full my balance in the second month of being delinquent. I had been in and out of the hospital and didn’t realize my auto pay failed. He refused payment. I say he is racist due to the number of white vs black employees in his store. The only black employee wore a brown U-haul shirt while all (5) of the white workers worked behind the counter and wore white shirts. The overall environment and experience was AWFUL. I have been using this location for over 25 years and it has never been of such negativity. I’m in the legal field and our family firm has been involved with the largest discrimination cases in the state and country with the largest companies; including Walmart, Ford, Missouri Pacific Railroad and many others. I know what to look for. Mac is a racist! Period. I will NEVER use this location again as long as he there and there are no people beyond white are in management. More to come!
JOHN W | Overall ExperienceKeep up the good work
TAWANNA W | Overall ExperienceExcellent. Was really helpful and friendly
Brandie H | Overall ExperienceMac was great during the move in and move out process, made things very smooth and stress free
Juan R | Overall ExperienceJust keep up the good work
TAWANNA W | First ImpressionsGreat customer service the staff was awesome!
Michael F | First ImpressionsStorage unit prices are too high.
Teneika J | Overall Experience