Customer Reviews for U-Haul Moving & Storage at Keller Lake

Rating:

5.0

Fair pricing and friendly employees. Would definitely use again in the future!

Rating:

5.0

Good place

Rating:

3.0

Somebody should answer the phone when somebody's knocking on the office door

Rating:

3.0

Have the equipment at the location that I originally rented from. I was contacted the day before my rental date and told that my trailer was not at the facility that I rented from. I was forced to drive 40 miles one way to pick up the trailer I rented.

Rating:

5.0

Nice Place !

Rating:

5.0

Great Customer service!

Rating:

4.0

Great customer service, my transaction was flawless!

Rating:

5.0

Shanika was a big help! s/o to her!

Rating:

4.0

Staff on site is nice and helpful. Unit was clean and place seems to be fairly safe

Rating:

5.0

Very pleased with our experience!

Rating:

5.0

The clerk was friendly, capable and helpful. She made the check out/in processes quick and painless.

Rating:

5.0

Kayla was great to work with!!

Rating:

5.0

Smaller location, so extremely easy to get in and out. Great customer service! Highly recommend!

Rating:

4.0

The owner and manager were great to work with, the truck was clean but it only had a quarter of a tank of fuel.

Rating:

5.0

We rent a U-Haul dor two days every November to haul sets and costumes for my daughter's ballet studio's production, and have never had a problem. Everything runs smoothly. Thanks!

Rating:

4.0

The unit door was open, the floor was all wet from the snow and there were mouse droppings. We had to mop up the water to avoid my stuff from getting wet. Hopefully there’s not a rodent problem here, I did not store any food items, so hopefully….

Rating:

5.0

Vehicle was clean and ready

Rating:

5.0

Van was great but the tire sensors were not working properly. Had to pull over twice to check tires. This issue was known to staff but not told to me to ignore. Took needless time and pulling off freeway

Rating:

5.0

The last who worked there was very helpful. I would rent again

Rating:

4.0

They didn’t have a crank to lift the trailer

Rating:

5.0

Friendly, prompt, and professional while being accommodating, personable, and genuine. Best experience I've had. One of a kind.

Rating:

5.0

Kayla goes above and beyond for others. She wants to make sure that everyone has a good experience. We need more people like her in the world. She's a keeper.

Rating:

5.0

Easy in and out. Great location and friendly staff.

Rating:

5.0

Kayla and Shanicka were always professional. The ladies were super helpful. My whole experience with Uhaul was great! Thank you Ladies!!!👩🏾👍🏾

Rating:

3.0

Be careful when attaching the trailer to the hitch so that it doesn't scratch the bumper . Friendlier/more efficient customer service never hurt anyone.

Rating:

2.0

Checked online the night before and saw there were several trucks available. Showed up on Saturday only to be told that if I didn't have a reservation they didn't have anything for me. On my way home I checked the website again and was able to immediately reserve a truck. Returned and picked up the exact truck that had been parked there the first time I showed up. Very disappointing customer service experience. I do not plan to return to this location.

Rating:

1.0

The trailer we rented was really janky and questionable. Never renting from this location again. Staff was nice though.

Rating:

5.0

Excellent experience. Your person who processed our transaction was very professional and knowledgeable. She is the type of employee who will help you get repeat business.

Rating:

2.0

Drop off location was unclear, nobody in the office when I went to clarify, very poor customer experience

Rating:

5.0

Great people and great to work with you with what ever is needed

Rating:

5.0

Everything was great. The two staff were very professional and polite. First-time user and many more to come.

Rating:

1.0

Our original dropoff location was changed. We had chose a hotel near it. Our new dropoff location was moved to one 12 miles away and Apple Maps did not take us to it. It had us going around in circles. VERY Disappointing

Rating:

5.0

The Owner has been 1 of the Greatest individuals that I’ve ever had the pleasure of working with. She was Flexible, Understanding, Compassionate and Empathetic to my Needs & issues.

Rating:

3.0

Staff was excellent, but the tire pressure was low on one tire of the truck we rented. Also, no blankets were available.

Rating:

2.0

There was no agent in the office when I arrived at the appointed time. The phone app repeatedly didn't work when attempting to check in. The vehicle had many interior and exterior signs of damage that I needed to record meticulously in order not to be blamed and charged for having caused them.

Rating:

5.0

Not sure where I was supposed to leave the U-Haul truck as nobody was in office but I left it where others left there’s and so people could drive down the lane/aisle.

Rating:

5.0

Keep up the good work! Definitely got yourself a returning customer.

Rating:

5.0

great job! Staff was great!!!

Rating:

3.0

The van was dirty inside. large stain on the rubber mat from something that had spilled and there was some loose debris in the van that could have been thrown away before I rented it.

Rating:

5.0

Truck was clean and everything worked well. Pick-up and drop off were simple. Good service at the Keller Lake location.

Rating:

5.0

Gals were great. Trucks should have tied owns and adjustable steering

Rating:

2.0

Upon truck return, I would to return unused boxes. First they said they do not accept. Then, they said to leave in the truck, and that smbd will contact me. I called the following day (Jul 3, evening) regarding boxes refund, they said they did not have time to look at it. Now (Jul 5, evening) still nobody contacted me

Rating:

5.0

Most practical:)

Rating:

5.0

I love it here

Rating:

5.0

Staff very friendly, efficient and helpful.

Rating:

5.0

Kayla is awesome and always helpful. Have dealt with her many times and always an easy process. Even tho its out of my way I go there because of her professionalism and help

Rating:

5.0

Amazing staff very helpful and flexible with my needs. Will be back!! Cheers!!

Rating:

5.0

Great experience and great facility! Thank you!

Rating:

5.0

Nice staff and good working trucks

Rating:

4.0

Clarify directions on the website for this location.

Rating:

4.0

Helpful,understanding,friendly.All in all,a good place to do your business.

Rating:

1.0

Do your jobs, treat people right. And get organized people are depending on things going good so they can move their belongings. People take off work, drive long distance, and make sacrifices to make moves happen. And people can’t just change these plans so you need to quit expecting people to be lenient and get it together

Rating:

4.0

AMAZING customer service and so helpful!

Rating:

5.0

Super helpful staff in person and on the phone to change reservation. Equipment bullet proof, with staff doing detailed safety check before I left.

Rating:

1.0

Fix the check in process. Incredibly poor!

Rating:

5.0

Everyone was really helpful and made the rental process easy and fast - I will definitely come back to this location

Rating:

5.0

Staff was friendly. Everything worked as planned.

Rating:

1.0

Rat infestation ruined all my property stored in unit.!!!!!

Rating:

5.0

Quick and clean.

Rating:

1.0

I was not equipped to back-in a uhaul trailer into a tight spot between other trailers. In the past I was able to pull through a designated "drop-off" area and the employees took it from there. It was extremely stressful and the employee was not helpful in backing it - even making a joke about how I didn't feel comfortable backing in the trailer. Extremely unsatisfied.

Rating:

1.0

Make the check in process easier.

Rating:

5.0

Very friendly

Rating:

5.0

I needed the truck a little earlier and they worked with me to make that happen.

Rating:

5.0

Have used this location before. Staff are always friendly and helpful.

Rating:

5.0

We had excellent service. I would highly recommend this location.

Rating:

5.0

Great customer service. Super friendly people.

Rating:

2.0

The door to my unit was off track so I put it back on.

Rating:

5.0

Nothing! The vehicle was great. And the staff was amazing! So friendly!

Rating:

1.0

The customer service lady was great and good pricing. We just couldn't get out the gate and there are mice traps everywhere and it was dark

Rating:

1.0

Very poor customer service

Rating:

4.0

The office was cluttered and not very inviting to customers.

Rating:

5.0

Barry was very professional, and informative.

Rating:

5.0

Thank you everyone for making this frustrating move a lot easier for my family.

Rating:

1.0

Rude Staff, several break in's, gate is always wide open, trucks parked in front of unit, snow removal rarely done. Reservations not held. I wanted to add a larger locker and made the reservation with the Uhaul agent. Paid the bill and when I arrived they told me it wasn't avabel and that the agents are idiots and how would they know if there are units available. Rude Rude Rude staff!

Rating:

4.0

The women that work there are friendly an very helpful.

Rating:

4.0

Nothing

Rating:

1.0

Kayla over there at Keller needs customer service training. Horrible communication skills and a flat out liar

Rating:

5.0

Great customer care and great facility. Had no issues.

Rating:

5.0

friendly and helpful

Rating:

2.0

Kayla was so unprofessional. She was cooking bacon and eating during the whole process. Then the next day I have another charge because I used the public trash can. Very unprofessional.

Rating:

5.0

Great job

Rating:

5.0

Anytime I had a question they were always available and very helpful. Great staff

Rating:

5.0

On top of latest co-operate headquarters promotional advertisments and shares those mentioned by the customer as well as implements them for the customer. I'd recommend the Maplewood UHaul to all my customers. 100 percent. Jim Fleischaker St Paul Native norn

Rating:

5.0

I really loved working with Kayla. She was great!

Rating:

5.0

Thanks

Rating:

4.0

I was homeless for two years and my unit had all or belongs from 6 yrs n stuff that I could never replace and Kayla was awesome she worked with me so I didn't lose all our things .she was efficient in responding back to all my questions and and helpful she has great customer service skills .thank you becauseof Kayla working with my children were able to smile again because when we lost our home they was afraid they was gonna lose there stuff as well yet they didn't thanks to Kayla and the U-Haul team at Keller lake in Maplewood MN .

Rating:

5.0

The people that worked at this location provided excellent customer service. Great experience!

Rating:

5.0

Shayna (hopefully I am remembering her name correctly) was exceptionally helpful. When I was concerned about being able to access a hallway unit, she showed me one of them and pointed out where the others are located. In the office, she selected one closest to the front with the type of accessibility I might like. She also offered the use of a dolly should we need one.

Rating:

5.0

Kayla was very helpful and courteous.

Rating:

4.0

The only thing I would like to see change is having 24 hours access to my storage

Rating:

5.0

the staff was very polite, helpful, and professional. and the unit was very clean. and the prices are affordable. and it's a good idea that you have a staff member on sight . very convenient for extreme emergencies. I'll differently refer this sight.

Rating:

4.0

No comment.

Rating:

4.0

I would highly recommend this facility great customer service

Rating:

5.0

I had two storage unite so i canceled one and i kept the other one.

Rating:

5.0

No problems or issues. The storage was what I needed when and where I needed it.

Rating:

4.0

Kayla was Amazing went up and beyond her pay scale of Customer Service. 100%

Rating:

5.0

Check out app needs work, I couldn't upload a picture of the odometer even though your app was controlling my phone. I clicked on the checkmark and it would tell me to upload a picture. I had to call the office to checkout.

Rating:

5.0

Thanks for providing with the best customer service ever!!!!!

Rating:

5.0

Kayla and Shinka were superb customer assistants compared to someone on the reservation desk who was extremely unprofessional.

Rating:

5.0

Staff is friendly and helpfull, access was important. Thank you.

Rating:

2.0

When I signed up for move-in it was indicated that there would be a new lock located inside the unit for me to use, however there was no lock. When I moved on, the office was closed, so I could not get one. My unit is 306 if someone wants to place a lock on it for me.

Rating:

5.0

Staff was Awesome!

Rating:

5.0

No comment

Rating:

5.0

an old pallet was left in my unit, otherwise everything is great!

Rating:

5.0

Kayla is an awesome staff!

Rating:

5.0

Kayla was a awesome help, from renting units to renting trucks. This is forever my go to uhaul !!

Rating:

5.0

Ashley is freaking awesome and is always quick to help when needed

Rating:

4.0

Friendly, staff very helpful, more detailed photos an description of the units size an location before Purchase.

Rating:

4.0

OK so far, unless I get a $9,000 charge on my credit card out of the blue. SO I'll let you know in a few months when you guys haven't decided to charge me any convience fees, taxes, or surcharges

Rating:

5.0

I need 24 hour access so please contact me at 6515153065 to discuss this issue RESPECTFULLY THOMAS JONATHAN DELOYE

Rating:

5.0

Friendliest, nicest staff!

Rating:

5.0

I held my storage unit for a little over a year and a half, and I never had any problems. I was even comfortable leaving my stuff there while living in Texas for a few months. It was a great! I appreciate the staff there. Thank you.

Rating:

5.0

Very knowledgeable and courteous staff members greeted me upon arrival exceptional service 👍🏾

Rating:

4.0

I've had very positive experiences with the Keller Lake U-Haul. We've been storing our hockey boards there in the offseason for that past 7-10 years. I was disappointed to learn that I couldn't rent a 15' truck from them this year and had to make a trip to a nearby U-Haul outlet to get a truck. When we got to Keller Lake i was intrigued and angered to find both of their 15 foot trucks parked there. I will continue to rent space and trucks from them in the future but will need to push a little more regarding equipment availability.

Rating:

3.0

Happy with the storage unit/free month! Customer service was incredibly slow..

Rating:

5.0

Staff was very kind and helpful! Definitely would recommend! Location is easy to get to and everything was clean on site.

Rating:

5.0

In the winter I had trouble getting the handle to slide over. The workers were helpful and came right out to help me slide it over. Great customer service.

Rating:

5.0

Kayla was very helpful and friendly!

Rating:

2.0

The office hours were never consistant, every month was some type of pronlem

Rating:

5.0

The staff was super friendly and helpful.

Rating:

1.0

I should have received some form of compensation for the damage to my property that was stored at this facility. I will never rent anything from UHAUL ever again and will instead opt to do business with one of your more competitively priced climate controlled competitors i.e. Extra Space Storage. I spent several thousands of dollars in rent for my unit at this facility over the course of multiple years and was regularly charged ridiculous late fees for being just a few days late, even in the case of extreme circumstances such as holidays, being out of town, Covid-19, or simply forgetting. In spite of the fact that I was a long term customer normally in good standing who spent thousands of dollars in rent, staff would almost never waive the late fee and offered me nothing more than an insincere apology when my unit became infested with rodents and thousands of dollars worth of personal property was irrevocably damaged. NEVER AGAIN!

Rating:

3.0

cons: i was a bit hesitant since it was an outdoor storage. seems like mice did get into some stuff but i was anticipating that to happen since it is outdoors. pros: the staff are great. nice and friendly. affordable.

Rating:

5.0

I had my storage here for almost 4 years. Never had any problems with anything. Easy to pay online. Would totally recommend this location. If you want clean, well lit and affordable storage, this is the place for you. I had 24 hour access and it was worth it. 10/10

Rating:

3.0

Lotta of valuable stuff Damaged by mice.

Rating:

5.0

Love the service I received if needed again I will return

Rating:

2.0

When I moved out my fridge Locker I found mice droppings everywhere. I wasn't expecting that with the enormous rate increases I experience throughout my time. Changed my lock without notifying me

Rating:

1.0

Need to have 2 people working there. Lost $125 mistakes were made and no refund given. Storage area garbage and nails everywhere. No going there again, going to White Bear Ave Location instead.

Rating:

5.0

The facility was well maintained and I have of good things to say about it.

Rating:

4.0

This was a good experience

Rating:

5.0

excellent

Rating:

3.0

The man had a lock on my unit after I paid for it when I pulled up it was after hours lucky he was still there or I would had to pay for a uHaul I brought back on time and I’m in a handicap ‼️🙄

Rating:

5.0

Keep up the good work.

Rating:

1.0

My storage were broke into I wasn’t event reimbusted for the rest of the month Over 20.000 was stolen the surcerity camera wasn’t on the Storage the storage ripped me off

Rating:

5.0

Friendly, helpful, diligent, professional and they always have gone out of their way to resolve any issues that may occasionally arise. I would highly recommend this group and the facility.

Rating:

4.0

The young lady was very helpful, and friendly. The storage unit did need some spider webs removed from the outside door. But everything went well, and she explained the information clearly.

Rating:

5.0

Really helpful staff - I qualified for a free month of storage with my Uhaul rental but ended up needing two units and the woman I worked with in the office gave me both of them free for one month!

Rating:

5.0

The young lady that helped me so much.

Rating:

4.0

none

Rating:

3.0

We arrived early 10 minutes before 7 and the lady in the office did not open the door until exactly 7 even though it was chilly outside and we were cold and waiting to get in.then she showed me the st

Rating:

2.0

Location = convenient. Staff = friendly. Facilities = not well kept. Our belongings were littered with mouse droppings and urine. Uhaul trucks are parked in front of units and everywhere.

Rating:

1.0

The doors don't open. Usually you can't get ahold of the office.

Rating:

3.0

Staff was very friendly and accommodating. I needed some flexibility with timing and they were very helpful. The place was dirty with stuff lying in the pathways and broken glass in many areas.

Rating:

4.0

Great service

Rating:

3.0

Didnt knowxwhat storeage was open

Rating:

5.0

Sammi worked well with my needs. His staff is very good and attentive.

Rating:

5.0

Amazing service...thanks

Rating:

5.0

Sam is an excellent manager friendly outgoing but strict. On a one-to-ten basis I give Sam and 9

Rating:

4.0

Employees constantly Park U-Haul trucks in front of my unit door making it inaccessible. Often we're not in the office when I needed to use the men's room. Could not print me a receipt upon check out

Rating:

5.0

good job

Rating:

5.0

Smooth handling and quick service

Rating:

4.0

Easy, friendly check in. Would've been perfect but the door to my u it is in poor shape, hard to put up and down. Also had to clean up the unit a bit before I used it.

Rating:

4.0

I reserved a 10x30 unit. I called the day before and was told it was available. I gave them my cc information to hold it, however, when I arrived, I was told the largest unit they had was a 10x20.

Rating:

4.0

I decided not to take a unit

Rating:

4.0

Just didn't need the space anymore....

Rating:

5.0

Marilyn was so helpful and cheerful she made me feel like she really cared and helped so much.

Rating:

5.0

Awesome staff!

Rating:

4.0

We arrived about an hour before closing. The person in charge walked us thru the process, showed us on the map where our room was and where we could leave the trailer after we unloaded it.

Rating:

5.0

Joseph was very understanding and absolutely exceed expectation.

Rating:

5.0

The staff were great to work with.

Rating:

1.0

I believe I was over charged on my card for my truck

Rating:

2.0

Old beat up units. They nickel and dimes you. Rent=1 card to get in the gate. (No code). Want another card, more $$$, want to get you stuff after 7, more $$$- found a better place for less $$$

Rating:

1.0

Poor lighting, bad maintainance on the unit (the walls were bowing in, and our unit was broken into at one point. A small item was take and tubs and boxes overturned. We would never recommend them.

Rating:

1.0

Since this will go straight in the trash all ill say is disgusting and very disturbing. Very disappointed. Will NEVER use this place again.

Rating:

1.0

WATER AND RODENTS. WOULD NEVER RENT AGAIN.