Customer Reviews for U-Haul Moving & Storage at Lorain Ave

Rating:

5.0

Exceptional customer service. This location is always my first option.

Rating:

5.0

Had an issue with a charge, but manager was anle to fix and completely resolve. Rental process was a breeze.

Rating:

5.0

Customer service was outstanding.

Rating:

5.0

The manager Mark, is very professional and friendly. He always greets you with a smile and willing to help you with any needs or concerns you may have. I would and will recommend this U-Haul facility to anyone who wants great service.

Rating:

4.0

All good!

Rating:

5.0

MY 11 Nonth STAY with Mark Sims, Manager and "The Whole Guy's TEAM as well. Being a Female Customer was always Kindness & Patience with a "Few of My Weird Questions". This Store was always CLEAN, and Smelled Clean and ready for a next day at 10:30pm when I would be stopping at my End if Day, some times. Good "Trucks" Also. Congratulations MARK & CREW..And Thanks To Everyone for your smiles too!☆♡ JUDY & JESUS, AMEN

Rating:

5.0

Well maintained location. I was in and out within 10 minutes. Great customer service team. Lots of options to choose from for all your needs.

Rating:

3.0

The young man who loaded my trailer was positive, energetic, and pleasant.

Rating:

3.0

Fine !

Rating:

5.0

Good location

Rating:

5.0

Great customer service from the guys in there

Rating:

5.0

Mark done a good job & help me along the way

Rating:

4.0

PLEASE RENT STEP STOOLS FOR RENTAL CUSTOMERS TO USE TO GET IN AND OUT OFVTHE DRIVERS SIDES OF THE TRUCKS...I AN SO SHORT...BUT HAD TO GO HOME AN GET MY MINI-LADDER TO KEEP IN THE CAB...OTHER THAN THATNO PROBLEMS. MAYBE I WILL RENT A VAN NEXT TIME. EASIER ACCESS.

Rating:

5.0

Prices of line did not reflect actual which is very misleading

Rating:

5.0

Thanks for your comstomer service!

Rating:

5.0

We only had an eighth of a tank in gas. Plus service light went on when we were returning. But our experience was great!!

Rating:

5.0

Mark is super helpful. He does a great job and has patience when working with EVERY customer.

Rating:

3.0

I rent 3 times a year for my business and love using Uhaul.however company policy of reserving a truck only means you can pickup your vehicle at designated time, as long as the person who has the truck before you brings it back on time. This has caused problems when I have a crew waiting to work and I have a time line to keep.

Rating:

5.0

The app was hard to use. I had to use it prior to departing and it was clunky and frustrating. That said., this location and every single person I interfaced with there has really impressed me.

Rating:

4.0

Waited for 5 minutes until a. Worker greeted me at the drop off zone.

Rating:

5.0

My move out date was the 4th of March. Not the 5th.

Rating:

2.0

Some are confused and disagreeing with each other

Rating:

3.0

I had to find someone from inside sitting chatting with other coworkers to check me in. Would not work with me on the addition milage. Had brought back with more fuel than was required. 14 miles over the 57. $15 up charge.

Rating:

1.0

The top of the truck had holes in it, and rainwater leaked all over my belongings. There was standing water when I got to my storage unit. The bottom of the boxes were soaked and coming apart. My Large image printer was soaked and had to be unpacked and dried off. Total disaster.

Rating:

5.0

This facility is clean and efficient, but the back of the 20' truck that I rented was dirty, and even had the previous user's rented dolly and furniture pads in it. That was not a big deal for me, as the staff removed those items and I was planning on sweeping out the bed of the truck anyway. I was just surprised to find the truck in that condition. But I will be back to this place for my future truck rental needs regardless.

Rating:

1.0

The customer service is not good. The first person that I ask they say they don’t have a truck for rental and I could ask and he said we don’t. I went online and I see they do have a cars for rental and I make the rent online I qualify the Customer Service no good.

Rating:

3.0

I was told not to worry about the gas then I look at my card and was charged 35.dollars.I filled the gas where it was given to me at, should of taken a picture. Don't have your employees say the gas is OK if you are going to turn around and charge...Top cab leaked

Rating:

4.0

Bring down the cost $0.89 Mileage

Rating:

5.0

I appreciate the uhaul

Rating:

5.0

Great job 👏🏼👍🏼

Rating:

4.0

N/a

Rating:

5.0

Thanks

Rating:

3.0

Trailer dirty inside and out. Tires bald.

Rating:

1.0

Move faster.

Rating:

5.0

Staff friendly, detailed, and supportive. Wonderful experience.

Rating:

5.0

I was very pleased with the professionalism of both the fellow behind the counter as well as the fellow handling drop-off. From him I learned that I can get my propane tank refilled, which I didn't know was a service.

Rating:

4.0

The staff were pleasant and helpful. The windshield was snow covered, but was easily cleared with the wiper blades. When I returned the vehicle I waited at the return point for a few minutes before entering the store. The sign made it sound like someone would be out to meet me. When I entered the store the staff member didn’t say anything so I followed him back out to the vehicle. He assisted me and was pleasant when I spoke to him. But I wasn’t sure of the process to return the vehicle. A little more communication would be helpful.

Rating:

4.0

No one at the location at opening time as advertised, though I was able to drop trailer without assistance. It was extremely cold both at pickup and drop off location which made the experience unenjoyable to have to do everything myself.

Rating:

5.0

Everyone we interacted with was really wonderful. It was a very smooth and easy process for us. We will definitely be back again!

Rating:

5.0

The representative was polite, friendly and efficient. Explained everything and answered any questions we had. Very professional attitude.

Rating:

1.0

I simply rented a van explained when I came in I was paying in cash when making reservation and when I got back to return the van paying in cash said it to 3 employees and still made the payment to my credit card and the. Owner wouldn’t or wanted to return my fees after I stated they overdraft my card said I had to show a statement when it’s on my credit card statement . Talking about it will take a week that’s not proper customer service .

Rating:

5.0

There was miscommunication between the facility and my storage container company. This created significant problems for my 78 yr old father and myself. Despite all of that, management and staff made it right. They executed customer service above and beyond expectations. They apologized sincerely and made all processes clear and easy thereafter. I highly recommend this location to anyone looking for storage or moving needs in the Cleveland area. They will treat you respectfully and exceed your expectations wherever possible.

Rating:

5.0

I rent from this location 3 times a year for business, staff always kind and courteous.

Rating:

4.0

Easier check in process - fewer steps, less redundant More explicit check out - tap a button to record drop off time, ending on drop off instructions feels inconclusive.

Rating:

2.0

The one who check me in is not nice and unreasonable in dealing my case

Rating:

5.0

The location was perfectly fine. Excellent in fact. The website and what not that you have to go to now is a little funky, he kept not wanting to load so I’m not entirely sure. I completed the pre-check options before leaving the parking lot but overall, I like the idea. I’ve always had quality and exceptional service at this location.

Rating:

5.0

Good location, good service and nice people. Thanks for everything.

Rating:

5.0

Slow service and van windows not clean

Rating:

5.0

Nothing at all keep up the great work guys

Rating:

2.0

I reserved a truck and trailer. It took longer than expected to load the truck and I had to pick things up about an hour away. Due to time and logistics I had to pick up the car transport at a different location. It was nothing but a hassle. They refused to honor the package price and charged me over $400 for the transport. As you know you cannot always plan for changes during a move and the fact that they would not help was very frustrating during an already stressful time. I was transferred to 4 different people all who just pawned me off on someone else until I finally got to a very rude women who just told me no. I ended up dealing with the lady in Mansfield I got the transport from and she just said. Oh well nothing I can do. This is terrible policy and customer service!

Rating:

1.0

The gentleman who we spoke to a plethora of times was rude, threatening, and unprofessional. As a company who uses plenty of rentals we will respectfully never use U-Haul again.

Rating:

5.0

I would use U-Haul again in the future. I would recommend this location as well.

Rating:

5.0

Nothing - great service and help in both getting the truck and returning it.

Rating:

4.0

Make sure all extras ordered (dolleys, pads) are in truck when picked up using mobile app especially when store is close see.

Rating:

1.0

Arrived at the location at 2pm when my scheduled pick up was. When my husband and I arrived no workers were at the counter. Three more customers came in waiting to return their trucks were looking all over the store for an employee, turned out the front desk clerk was in the bathroom for 20 min and didn't apologize for holding us up. I have never been treated with such disrespect and we didn't even get the right truck at first. Will not go back to uhal ever again!

Rating:

5.0

Guy who checked us out was super cool

Rating:

5.0

Nothing

Rating:

4.0

Please teach your employees about electronic payments online. I set up my payment in advance through klarna and your employee said I couldn't pay that way so I had to cancel my online payment and pay cash. He also mumbled the instructions under his breath so I had to ask him to speak up!

Rating:

5.0

I worked w Mark; a very direct and to the point type of person who I appreciate. Store was clean, I switched vans do to space in between wheel wells inside van and he accommodated easily. 👍👍

Rating:

2.0

We got charged for fuel even though we put gas in the truck before dropping it off. Will never come to this location again.

Rating:

5.0

Service was good thank

Rating:

4.0

Had my storage unit here for about 12 years. Staff always helpful and friendly. Very convenient donation section on site that helped with letting go of items no longer needed. Always clean, even the bathroom.

Rating:

3.0

Your rates are not competitive with others especially since there are only stairs for the second floor. The rate on the internet is not the same rate as what I was paying - why is there a difference? Why do you not pro-rate a refund when a renter moves out?

Rating:

5.0

Great rental truck, and excellent service when I returned and got a rental unit! Awesome service at team there!

Rating:

5.0

The staff was very helpful and amazing, thank you U-Haul for your services and all you do!!!

Rating:

1.0

Storage has roaches. They offer insurance but can't be used to submit claim to damages in unit, GM mark is a liar. Make false promises they can be verified through email but don't follow through so u are backed into a corner where the only chouce u have is to abandon and they still bill you. Staff will steal from your unit. Gm won't play back cameras,staff rude, staff tell oth e staff business. If you call corporate they care less. I will also be sharing my review on Google with email conversations with Mark on Google. Make sure they know what ya did to a single disabled veteran with 3 disabled children. Sold our unit with our family photos and personal data for 30 bucks after the Gm lied Said he would help move before i left the state. Tool advantage after I started having heart issues. In the Bible it says vengeance is mine saidth the lord. God bless

Rating:

5.0

The reason for leaving is due to moving out of the area and finding a unit closer to where I live.

Rating:

2.0

Not only did the front desk guy hit on me when I have showed up multiple times with my boyfriend, the building, specifically the insulation in the storage unit roof was rapidly degrading. None of the staff knew what they were doing besides the manager. I always felt watched and judged by the lower staff as well. Also my key card never worked so I had to get a code to even begin to access my storage unit.

Rating:

5.0

Keep it "moving" !!!😅 Thank you, UHaul.

Rating:

2.0

The bad thing was climbing stairs with stuff that was pretty bad

Rating:

3.0

I never went into the storage because we all realized that it wasn't going to fit.

Rating:

3.0

I made a few mistakes on my reservation and they didn't get fux correctly at first. But they finally did. The staff was friendly and helpful.

Rating:

4.0

The individual units aren’t particularly well lighted. I needed a flashlight to see well. I want to say thank you to Mark for helping me recently with a flat tire on my car. He put air in the tire which allowed me drive far enough to get the tire repaired.

Rating:

5.0

You have a great and helpful staff at this location.

Rating:

5.0

Thanks for keeping my belongings safe. Thanks again.

Rating:

1.0

This is only out to take for as much money as they can especially senior. I will recommend them or use them again.

Rating:

4.0

Una atención muy buena. Respeto y amabilidad.

Rating:

4.0

Mark Sims, went above and beyond my expectations. And I haven't forgotten about him

Rating:

2.0

Very expensive for a 5x5 unit! I was on the second floor and didn’t like how there was no ramp or elevators. I was surprised it wasn’t heated, made moving during the winter months very unpleasant.

Rating:

3.0

Was not satisfied with paying online then when I got to facility was not able to access storage unit. Inconvenience.

Rating:

5.0

Love that place.

Rating:

1.0

Roaches Had to throw my couch away.Also the reserved parking spots for storage always had trailers parked there Unacceptable never any parking when I had to load/unload.

Rating:

3.0

Cockroaches, understaffed, staff that didn’t seem to care. Took forever to get checked in because they were so understaffed. If this wasn’t a temporary solution, then I would have changed my mind and gone elsewhere.

Rating:

5.0

Me and my family relocated her from Dallas Texas and the staff was Excellent and clean and courtesy yes I will recommend my family to storage with U-Haul storage thanks for everything you guys are awesome

Rating:

5.0

The management does an outstanding job and so does the sales associates .

Rating:

5.0

This employees at this U-haul store have always been helpful at finding solutions to take care of your moving needs. Very convenient hours too

Rating:

5.0

Mark Sims was professional, exceptional, courteous and a great representative of your company.

Rating:

4.0

Was generally happy with our experience. The key code panel on the far door always seemed to be out of order and couldn’t be used reliably

Rating:

3.0

I think my biggest issue with the facility was that the main security door that required a 4 digit pass code to enter, could be pulled open with a moderate tug on the door. Otherwise it met most of our needs, but for that reason alone, I'd likely recommend some where else.

Rating:

4.0

Wanted staff to stay mindful of customers in the store and being aware of what's going on so mishaps such as storage units won't be given away by mistake. Other than that, my family was thankful that something was worked out to help move in process.

Rating:

1.0

When I reserved the unit they said it was on the first floor I'm disabled and when I got there and ready to move in with all my stuff it was on the second floor with 10 steps and no elevator and I'm disabled , when I rented a truck there the manager didn't know how to split payment onto two credit cards, I had to call customer service to have it done. Won't to back there !!

Rating:

5.0

Well maintained, and staff very helpful

Rating:

3.0

I had checkin online but it didn't matter it was not a quick check in.

Rating:

5.0

Everyone was so nice and very helpful! I will definitely use again if the need occurs and have already recommended U-Haul to others!

Rating:

5.0

Staff is very friendly

Rating:

4.0

The storage containment units and surrounding area were not very clean. The staff, however, was exceptional. They were friendly, courteous, professional, and extremely helpful.

Rating:

5.0

NA

Rating:

5.0

I had already known this location was great for truck rentals, and their storage facility did not disappoint. I knew my items were secure and easy to access while I needed use of a Storage unit.

Rating:

5.0

thank you

Rating:

5.0

My experience was favorable.

Rating:

5.0

They treated me excellent

Rating:

5.0

I had my belongings in storage for about 10 months or so, and I never had any issues. Professional, secure, and clean.

Rating:

4.0

Setting this up was easy; except for having to buy "special" lock, there were no surprise fees.

Rating:

5.0

Great

Rating:

4.0

the only thing bad was the fact that I had to buy a lock from Uhaul even though I had my own, I was told we had to use theirs in case they needed cut off...well, all locks can be cut off.

Rating:

3.0

Clerk was helpful, and got my storage locker easy after having the FIRST one I chose did not participate in the FIRST MONTH FREE. Disappointed I then had to BUY a lock, when I already had one.

Rating:

5.0

Employees were professional and knowledgeable. Seemed to understand the moving experience and the stress levels that go with it. Even though my move was not planned and came up suddenly.

Rating:

5.0

Very positive experience. The facility is extremely clean

Rating:

5.0

Very friendly staff and accomable

Rating:

5.0

This was perfect for storing my daughters furnishungs for the summer while she was home from college. Great clean well- lighted facility.