I reserved a trailer Friday and when I went to pick up Saturday it wasn't available. They sent me to ANOTHER location that had a trailer according to the system and THAT trailer was broken! They then sent me to ANOTHER location and 2hrs and cross county trips later, I finally got the trailer that I reserved. I was given a credit but I still had to pay for the trailer! I hope this is not how u haul handles complaints
Moving Truck Rental in Cleveland, OH at U-Haul Moving & Storage at Lorain Ave
Moving to or from Cleveland, OH 44111? Get FREE truck rental rate quotes at U-Haul Moving & Storage at Lorain Ave.
Get FREE moving truck, pickup truck and cargo van rental quotes at U-Haul Moving & Storage at Lorain Ave
Pickups Small jobs
Cargo vans Small jobs
10' truck Studio to
1 Bedroom Apt.
15' truck 1 Bedroom Home
to 2 Bedroom Apt.
17' truck Home up to 2 bedrooms
20' truck 2 Bedroom Home
to 3 Bedroom Apt.
26' truck 3 Bedroom Home
to 4 Bedroom Home
Simply click on each moving truck shown above to view individual truck specs including: safety features, towing capacity, fuel economy and of course, the available space-per-truck size. Each rental truck is individually priced to help save you money, time and energy on your move to or from Cleveland, OH.
Cargo vans and pickup truck rentals in Cleveland, OH
U-Haul cargo van rentals and pickup trucks in Cleveland, OH are perfect for home improvement projects, deliveries and other small loads. Rent cargo vans or pickups to save money on local moving or deliveries. Cargo van and pickup truck rentals are popular with local business, college students and smaller housing moves in Cleveland, OH 44111. Our moving van rentals include air conditioning, rub rails to protect your belongings and come equipped with a hitch to tow a trailer rental.
- Interior rub rails in cargo vans
- Automatic transmission
- Air conditioning
- Gentle-Ride suspension
- Fuel-efficient V-8
- SRS/air bags
Thank you for your services.
Great Customer Service. Clean truck!
The staff was very friendly and helpful
I have rented from this location several times but never experience this poor level of service before. The lady who checked me in at the counter turned her attention from me several times to assist other personnel for several minutes without excusing herself. Also, she was not very helpful or friendly.
Employees were extremely helpful and courteous as I checked the truck out and returned to same location!
Our truck was given to the wrong person so we waited 45 to get a different one. I ended up having to return it after hours because of the delay, which ended up charging me more.
Worst uhaul experience i ever had
Nothing , everything was great !
99 cents a mile is a bit high!!
The vehicle was not very clean. Steering wheel sticky. Windows dirty. I did not have my updated insurance card with me. I did have coverage and offered to bring the card when I returned for a refund on the 10.00 I had to pay for your insurance. The employee would NOT approve. So I paid 10.00 for nothing. I also had to go out to the vehicle myself and inspect it. Other u haul facilities assist you with this process. I also had to uber to your facility because I was told I could not leave my vehicle there. Another 21.00. Very expensive rental for 10 hours.
Great service...awesome personnel. Thank you!
Very helpful, especially at drop off. The man that checked me in was very excellent and freindly
when i arrived for pickup, my reservation, which i confirmed a day prior, was not in the computer. Apparently the person I spoke to didn't properly do her job. The woman behind the desk went above and beyond to help me and make sure i had a smooth move.
Nothing I can think of to make my experience better! Thank you, Thomas Marconi
Great staff, very helpful!
Nothing I can think of
The automated check in service didn't work at all. Once the location service failed to work there was no way to advance through the check out process. I tried calling customer service and using chat and no one ever responded.
Have a staff that helps. Not let a crowd sit outside for twenty minutes while your app doesn't let returns happen. Just shaking your heads at us sitting outside in the cold at night. Come to the door and see what's wrong. Yes you are closed but standing there texting and not helping doesn't solve anything when there is a crowd outside.
I had a less than favorable experience all due to the way I was treated and spoken to by the associate behind the counter who processed the rental of a truck this past weekend. The young lady apparently doesn't realize that she is the face of your company and that she is representing Uhaul and not her own immature self. This young lady couldn't be bothered to look at me throughout the entire transaction. She read from a script. She couldn't be bothered to thank me for my business. I thanked her at the end of our transaction and then told her it was too bad she couldn't have been more friendly. Her reply was to call me rude. Unbelievable. She then waited on the next customer without any kind of guidance as to where to find the truck. I apparently got in the wrong one and had to go look for a different employee to help me find the correct vehicle since the young lady made it very obvious that she was finished â€œhelpingâ€ me. I'll have a hard time renting from uhaul again
Totally a good value.
Pick up and return went well, can't ask for more.
When I dropped the trailer off I waited for someone to unhook it, no one came. I went in side the woman behind the counter was busy texting on her phone, so I had to wait. She told me I had to go back outside and wait for the yard man then went back to texting. I waited 13 min for the guy to unhook the trailer.
Thx mark Art knight