Customer Reviews for U-Haul Moving & Storage at Lynnview

Rating:

4.0

Location was great. The manager was very helpful. The online reservation and app are complete trash. It was supposed to be a mobile pickup but when we arrived they didn’t have a truck assigned to us and wanted us to call and wait on hold for 10-15 minutes. Very frustrating after I had already been relocated from my original location request. Then the app wouldn’t upload the pictures it just kept spinning and timing out.

Rating:

5.0

The app sucks & when u can't call & the facilities cut the lines off as well as the 1800 number it's difficult to maneuver for cancelations & modifications. The staff is awesome they need a raise as well as vacations!!

Rating:

1.0

Para recoger no fue un problema, pero a la hora de retornar fue una experiencia bien molesta la persona me exigió que colocará el remolque en el parqueo y me quedo un poco fuera de la linea i me exigió qué lo volbiera a mover le dige qué estaba un poco incomodo porque estaba muy serca del tanque de propano y me respondió que si no sabía manejar qué porque rentaba el remolque, realmente muy desagradable.

Rating:

3.0

Tell the customer straight up for certain vehicles they only do a credit card only instead of telling them you can pay cash when you come back. And they sent me an email next time I’m gonna get a paper receipt because I don’t see no receipt on my email.

Rating:

1.0

The lady cussed at me, no help and the store smelled like Marijuana.

Rating:

1.0

El vehículo tiene goteras por varios lados y la mudanza se me mojo varias cosas deben darle solución a ese problema porque los clientes trasladan cosas deben valor q no se pueden mojar el servicio es bueno pero los equipos están en mala calidad

Rating:

5.0

this was a one way rental, but it seemed expensive from Louisville KY to near Atlanta

Rating:

5.0

I had a great moving experience thanks to the perfect equipment and fantastic service from Lea!

Rating:

3.0

Took forever to get to a person at the counter. One person and five people in line. Finally someone else came out to help. The truck needs ball joints as it wandered all over the road. Mirror would not stay in place. Return was great and they had plenty of staff.

Rating:

5.0

It was the first time renting a trailer from U-Haul so wasn’t sure about the process. They were very thorough about helping locate exactly what I needed and made it easy and quick when picking up and dropping off. The trailer was heavy duty and reasonable to rent. It was the best deal I found from checking around other places.

Rating:

5.0

I dropped it off after hours so no personnel were present.

Rating:

5.0

Even though the truck was clean, it was the worse bumpy ride I ever experienced Back is little sore. I don't think I will use your service for my long trip move. I know I won't hear from you. But thank you.

Rating:

3.0

The only thing I had an issue with was the website for self check in was not working correctly and I had to go in to talk to an associate to get the truck. I did not mind waiting, but they were very busy and only one guy behind the counter. Kind of defeats the purpose of self check in.

Rating:

4.0

Customer service rep (Lea) who checked me in was excellent & she explained things in deptth to make sure I understood. Make at the time of drop-off needs training on speaking to the customer. He didn't say anything except I need the keys, I has to ask questions & he acted as if he didn't want to answer & only nodded his head. I kinda had to figure out the process on my own.

Rating:

5.0

Everything went well.

Rating:

1.0

Estaba lloviendo y me trasladé de un estado a otro y el tráiler por dentro se me mojó por orificios que no estaban bien tapados y por dentro todo lo que traía se mojó y tuve que votar muchas cosas

Rating:

4.0

It was a good customer experience

Rating:

5.0

From pick up to drop off the staff was amazing and very helpful! The trailer was clean & we had no issues!

Rating:

5.0

I Love everything about the storage faculty. longer access hours for one..carts waiting to assist you with your storage nee..ds,Garbage dumpster close by reasonable rates.keep i just had a good experience keep up the good work Uhaul storage reso

Rating:

2.0

The person that waited on me on pickup only was rude and unfriendly. The person that helped me on drop off was very friendly and helpful

Rating:

5.0

Todo esta perfecto

Rating:

5.0

Management supervised staff extremely well... staff felt comfortable under her leadership.... generally a good experience.

Rating:

2.0

I am an out of town UPS pilot and needed a storage to move my things into at my own convenience. I provided a debit card at time of sign up for auto deduct. I was away from Louisville working for a month straight. The facility did not auto deduct my debit card, and when I did not make it in, because I was out of town, they cancelled my unit. Nice person when I checked in, but not understanding of my situation.

Rating:

5.0

None

Rating:

4.0

The staff is great. Both people I dealt with were fantastic, despite very stressful things happening. What U-Haul can do is fix their internet. This is the second time I've gone there and had to wait 30+ minutes to get my rental because the internet kept going down. It's 2025. Get that fixed!

Rating:

2.0

I wouldn’t rent from that location again, not organized or sympathetic about a person situation. I had purchased services on the 27th and I had to come back on the 28th and the 29th for equipment that was told to me was there for reservation that wasn’t when I went to go pick it up. Then I got charged twice for deposit when I only made one reservation unorganized is all I have to say.Not only wasted travel time it push me back a day of where I had to be at. But as the representative at LOU said it’s not her problem that the person did return trailer back in time but I had reservation for it.

Rating:

1.0

My reservation location was changed multiple times with at the last minute. My truck size was changed multiple times (not by choice) at the last minute. I was changed to a self service pickup within 1 hour of my reservation time, yet I was not setup for self service. U-Haul has the worst pickup experience. How do you allow me to rejt a truck and pick a location when that truck does not exist and the location does not exist?

Rating:

5.0

Not much. The vehicle was in perfect condition other than the brake were quite squeaky on the ride to my destination.

Rating:

5.0

Every employee was ready to help customers

Rating:

4.0

I requested a 10 foot and received a 15. It was ok, but more space than we needed.

Rating:

2.0

Upon arrival, they received the equipment, but it was raining and they didn't let me in to hand in the reservation paperwork and receive the equipment. The person who attended me told me not to enter, that it was online. I called Huall and they told me that the equipment wasn't in the system. They told me that they would call tomorrow so that the staff who receive it could put it in the system.

Rating:

3.0

See comment above.

Rating:

5.0

I received a text stating the size truck I had reserved wasn’t available. Another truck was offered and the pick up was smooth.

Rating:

5.0

The truck had no heat and something was wrong with the front end. It rattled and did not drive well

Rating:

3.0

The storage was very secure. No light in the unit so you have to pull your belongings to the outside for light.

Rating:

5.0

♥️♥️👍🏽💯

Rating:

5.0

Great Experience Great Service Highly Recommended 👍🏽👍🏽♥️💯

Rating:

5.0

The process was very convenient.

Rating:

5.0

All is good, good customer service!!!

Rating:

5.0

Please return my money to my account today I have no food

Rating:

4.0

Inspect the vehicles more closely. The passenger read outside tire was damaged on pickup and I had to get roadside assistance to replace it

Rating:

5.0

Super nice staff

Rating:

5.0

The staff was awesome, very polite, very accommodating...very welcoming..they made a stressful day, a little more pleasant!

Rating:

2.0

Staff was extremely slow and inattentive at rental an at return.

Rating:

5.0

The work who help me was nice and very helpful

Rating:

1.0

double charged

Rating:

5.0

Service was great

Rating:

1.0

This location is totally bad they don't know what they supposed to know about u haul and try just to collect money without giving any service.

Rating:

5.0

Not sure what the lady's name was that helped me on the phone, but she was super helpful and patient with me. Very professional and courteous. She made the process seamless. I appreciate that. I will definitely refer anyone looking for storage units etc.

Rating:

5.0

Friendly and helpful staff

Rating:

5.0

Uhaul needs to do better in knowing when someone makes reservations for a location weather that location opens at the time of pickup or weather they have the 24/7 pick service available. Then I was given a $50 credit and charged all the mileage for picking up and returning the truck to a different location further from the original.

Rating:

5.0

The drive in loading and unloading area is especially helpful with the temperature /climate control features Making loading on and off available carts a plus to and from units. The Staff was especially accommodating. This is my first experience using a storage facility and I am thankful for the staff for making it a good one.

Rating:

4.0

The desk clerk was very nice and helpful. He answered all questions and helped me pick the supplies I needed this go around. I used this location about two months ago with an older truck that was very loud. This time I had a new truck and it was nice!

Rating:

5.0

Vehicle needs alignment

Rating:

1.0

Not over charge peoples debt cards and then argue with them that you didn't I was contacted by my bank and asked why it was 211.68 and the employee of your told me they only charged me $159 that it would take a couple of days for it to get back onto my card but I can't figure out while I was even charged $211 to begin with

Rating:

5.0

Great Service and employee's I will be using more!! Thank you

Rating:

5.0

Very nice and professional costumer service. Very organized staff. I'll be using this U-Haul store again for my future rental.

Rating:

3.0

The tow trailer we got was not there when we arrived to pick up. Had to wait 30 minutes for it to get there. When I went to put my car on the tow trailer the straps were both very frayed and short. This made it almost impossible to thread the straps into the slot on the ratchet in the freezing ice & snow. One strap came off while driving and I had to trim the fray, as well as singe the edges to be able to re-thread it. When we got to our destination, one ratchet would not release the strap. I had to cut it to get the car off the trailer. As a first time uhaul renter I was very disappointed.

Rating:

5.0

Very good

Rating:

5.0

Trailer had traces of poop from an animal.

Rating:

4.0

Offer unlimited miles on truck rental

Rating:

3.0

Why make the customer wait until they get there to do a 20-30 minute pick up and drop off process. The pick up process specifically. I could’ve done all that before I got there but you want me to submit documents and then someone to review my documents after I get there? It was hard to find pick up and drop off options on the website. The site would load for 5 minutes after I hit submit on a page , then I would end have having to reload the page because the page got stuck in the loading state, and I would have to refill the page again. The whole process of picking up and dropping off was grueling and a poor user experience.

Rating:

1.0

Worst customer service ever the girl didn’t check in my trailer in properly so I got charged an extra $48 that they refuse to refund when the trailer only cost me 27$ for 24 hours

Rating:

4.0

Maybe add more lights and fix the lights on the signage out front

Rating:

4.0

I was overcharged

Rating:

5.0

Drop off office was closed.

Rating:

4.0

If the person with the key would be more responsible of others and not come in 30 min late. Very disrespectful of others.

Rating:

3.0

I wasn’t aware you have to pay a fee for stay hours and wasn’t able to get in when i really needed too!!!

Rating:

1.0

Furniture got roaches from this place

Rating:

1.0

I had the money to pay but I was in the hospital for seizures and they sold my stuff after saying they wouldn't Then gonna sit inside while we was going to get something out..I had my own key and everything. And they ain't friendly either.

Rating:

5.0

Every single employee that I have come in contact with has been very impressive! They know their jobs so completely, that any suggestion they have made has been something that has saved me time, and money, that I was clueless about. My opinion is, if U haul needs a site, and staff, to model and train, any new staff, then Preston should be training HQ!

Rating:

5.0

Elevator was broken and staff were quick to get me reaccomidated to the first floor so I could unload.

Rating:

5.0

Very convenient & facilities were exceptionally clean

Rating:

5.0

Amazing staff. Clean environment. Overall, I've had nothing but an amazing experience with UHaul. Thank you all for all of your hard work.

Rating:

3.0

I would say the experience in keeping my things stored here was average. It was average to me because it was my first time storing things in a storage. I liked that it was a climate controlled space however upon getting my things out of storage it was covered with like a sticky insulation type residue. I had to wipe off all of my things stored. I do feel as though I should’ve gotten a refund due to the fact that I was always on time with my payments and it shouldn’t have mattered that I did or didn’t give notice before I took them out. My last payment I made like a week ahead of time, a week and a half. As I said before it was an average experience and in the future I hope that I won’t have to store my things again.

Rating:

2.0

Whenever I had a problem, I could not reach anyone. Also, I had to go to the next-door facility to get a swipe card since I was never provided with one. The man at the desk absolutely did not know what he was doing and couldn’t go one step to the next without calling some woman who was offsite. People were backed up out the door and very frustrated.

Rating:

1.0

Whoever was texting my phone from a 502524 was nasty af and when I had an issue before they did nth. Wouldn’t recommend

Rating:

3.0

1. There is a lack of coordination. You get different answers from different individuals on the very same issue. 2. Procrastination is another issue. A simple issue that could be handled in minutes would take days. It took two days to confirm my moving out, something that could have been done in seconds.

Rating:

5.0

Lea was great to work with throughout our entire moving process. She was very professional but also understanding and willing to work with you. She made the moving easier for us, even after there were some bumps in the road. I personally recommend coming here and working with Lea and her staff for moving support.

Rating:

5.0

Could not be more efficient, clean, easy to access. just all around, very helpful and at a reasonable price.

Rating:

5.0

Although I technically never visited or moved into the unit, the handling of my move-out was courteous and professional. If I have storage needs in the future, I will definitely rent from this location. I appreciate the facilities manager reaching out and promptly resolving my inquiry.

Rating:

5.0

Mouse trap in mines and was stuck to my lock but really wasn’t a big deal but might be for sumone else

Rating:

5.0

The staff was nice, informative and very friendly

Rating:

4.0

The website is very helpful and convenient. Gotcha couple of snags due to server issues. Other than that I am very pleased so far

Rating:

5.0

Overall process, cost, accessibility, communication - can't think of anything that would need improvement. It's been so helpful to have access to these services during my time of need.

Rating:

2.0

High price bad hours hard to get ahold of anyone

Rating:

3.0

Someone broke into my storage and stole my TV, and my Zara sandals

Rating:

5.0

The office team and management provided great customer service. They were effective and effective

Rating:

5.0

So thankful for all the help! Meshea walked me through it and made it so simple!

Rating:

5.0

Staff was very friendly and helpful

Rating:

5.0

The lady that waited on me was very nice and very professional the first time.

Rating:

3.0

Staff are horrible

Rating:

5.0

I worked with a woman named Mesha and she was amazing from start to finish! She made the move in process as smooth as possible. She answered all of my questions and concerns. She is the epitome of the employee that all employers should have. She’s patient and shows compassion for customers such as myself. The moving out process can be hard, so she made the move in process so smooth that I could not imagine myself having worked with anyone else. She exceeds the expectations for U-Haul, and I hope that you hire more employees such as herself.

Rating:

3.0

I guess because I already had a horrbly hectic day this was just ONE more thing on top of it all. But it eventually worked out

Rating:

5.0

my experience at u-haul was amazing. in this day and age it is hard to ever find good customer service, but that is not the case at this u-haul. everything i needed was tended to above and beyond and Meshea, the store manager, was exceptional in her knowledge to my questions and her kindness and helpfulness was above and beyond. i cannot say enough how much i would recommend this u-haul. thank you u-haul and Meshea Gough!!!

Rating:

5.0

I had a slight delay and getting into my locker because I'd forgotten my locker number and there was a little mix up on the paperwork but the lady is there took care of it totally it's it's a clean place. They're nice and again. Like I said, they took care of the little problem that I did have and I'm grateful for that. Thanks ladies and have a great day!

Rating:

5.0

Tbe nicest most secure cleanest storage place i have ever been in .the staff was real busy but awesome and very professional . I had the contents insured 2 times ove 60 grand never worried about it not one time.. ☆☆☆☆☆☆

Rating:

5.0

Very gracious and understanding

Rating:

5.0

Sweet well spoke people ,

Rating:

5.0

Misha and the other woman working there last night went above and beyond to help me. Even though I got there 1 minute before close, they checked me in with efficiency and graciousness. That facility has a wonderful staff with superb customer service that has become less common today.

Rating:

1.0

The unit space is not big enough for a 1-2 bedroom apartment. The movers could not get everything in the storage. Which made my movers fee extremely costly. It took too much time to try to fit everything. The end result I have 1/2 of my belongings in the middle of the floor. I am very upset about the entire experience!

Rating:

5.0

All the workers was so very nice. Great worker's

Rating:

4.0

I appreciate the good customer service

Rating:

3.0

The lady that assisted me was very friendly but it took extra time due to her having to work at a different location than her own. This caused me to have to pay an extra hour for the movers I requested through the uhaul website. The only issue with the storage was the limited amount of carts.

Rating:

5.0

Great thank you

Rating:

5.0

The manager and girl that checked me in was nothing but excellent. Enjoyed our experience. Storage place nice and clean.

Rating:

3.0

Bugs flying around. Asst Mgr clueless on handling simple requests.

Rating:

3.0

I was not satisfied with the move in process of one elevator and several moves going on at once. I actually went to Public Storage after I checked in at the desk at U-Haul once I saw how time consuming it wow. My experience at the counter was not all that good either. My reservation was not found and it took an hour to get my payment to go through. I’ll never try this location again persanally

Rating:

1.0

Terrible experience

Rating:

3.0

Reserved a first floor 5x10 online before going to the office to finalize. After finalizing paperwork and given access keys, our unit was a 5x5 on the second floor. We can make it work, but it totally defeated the purpose of registering online ahead.

Rating:

1.0

Over charged me twice when I rented my truck took a month to refund then I was n my storage less than a month and checked out of unit they continued to try and charge me for 3 months after

Rating:

5.0

So clean and safe.

Rating:

4.0

I’ve already told a friend about how good this moving experience was. The staff who processed our truck and storage rentals we’re friendly, knowledgeable, and helpful. We felt like the design of the Self-Storage solutions facility was pretty well thought out. The elevator should be tweaked just a bit though, so that the door stays open about 20 - 25 seconds longer. In one instance of loading to go upstairs, the door closed on my sister’s arm as she tried to wave it back open for another customer. The main thing that kept me from selecting the “Excellent” rating is the need for more flatbed carts. This particular location needs at least two more of them. As we experienced, five or six families trying to achieve the transportation of belongings with just 3 flat carts and a mattress cart added on to the stress of moving.

Rating:

5.0

Everything was great until I moved out and was still charged. I call the manager who checked my out the storage, but still charged me for the following month. She did a reverse payment and I still haven’t gotten it to my bank yet

Rating:

1.0

The facility was great, is brand new so is expected. And the staff was very helpful in person. But upon checkout and clearing my unit they charged me 2 more months rent. I called numerous times ( no less than 10 separate occasions) only to be immediately put on hold without even being able to get a word out. I would stay on hold from 10 to over 30 min with never being able to speak to anyone. It took me speaking with a separate customer service center 3 different occasions to resolve the issue. The store in question would’ve charged me a 3rd month if I hadn’t of removed my payment method from the system. Without the ability to speak with a separate customer service I would’ve never been able to get this resolved. My only option would’ve been to drive back to the storage facility and speak in person. Which at that point I had already moved hours away which I’m sure a good amount of those that empty a storage unit do.

Rating:

3.0

Was told it’s 24/7 access which isn’t

Rating:

5.0

Lea was simply amazing! And super helpful too. I’ll definitely use that location again for all my business in KY.

Rating:

1.0

The told us after we used the free month. We don't have to tell them we no longer want the unit. If we want the unit another month we have to tell them. Other wise they will take our stuff and put it out. So we lift the unit after just 30 days. Though we got charged for 2 other months. Once we kept receiving bills. Then we called uhaul and that's when we found out. That we had been missed lead. And now have a big unexpected bill.

Rating:

5.0

The woman at the desk went above and beyond to help.

Rating:

4.0

What you would expect from a national well known chain

Rating:

1.0

I'm sick of yall keep texting me about the storage...please stop harassing me..if yall dont..I will send these texts to my lawyer..please stop

Rating:

5.0

I liked the fact that the workers spoke pure English. They were eager to help and worked quickly.

Rating:

5.0

All personnel helpful and friendly.

Rating:

5.0

There was a lot I had to do with my move and storage so things can be rough and stressful. Although I have to say the staff was one of the best I have experienced. They were friendly and very understanding of the situation. I do apologize for how I was trying to make ends meet but every step of the way it was very easy to work with them. Any questions, concerns, and services that were needed. They provided it. I would recommend anyone who needs to move or store their things here. Thank you for the services and I look forward to working with them again very soon!

Rating:

5.0

Awesome Staff

Rating:

5.0

Staff at this location were super friendly and helpful they made sure I knew where I was going to get to my unit & how to access it, EXCELLENT CUSTOMER SERVICE!!!!

Rating:

5.0

Excellent customer service and was very helpful

Rating:

5.0

The staff was amazing! Use if the dollies and moving carts was free of charge. The facility was very clean. The only thing was it was a way back to move my items, but it is to be expected with indoor storage. Security was very good with keypad access. Will definitely use them again.

Rating:

1.0

The guy who is the manager had a nasty attitude! Anytime we spoke or interacted with him he always seemed to be mean for no reason so I chose to match his energy. The very day we went there he was mad when we arrived at 6:15 pm although they didn’t close until 7:00 pm. He then started cussing and going off because he was supposed to been off earlier because “he had a date!” The unit was still under construction. We would call at least 5-6 times each time we wanted to access our unit to to see if someone could let us in. No one would answer the phone so we would have to physically go to the office then have someone to drive over to let us in. We never received an access code the entire time we was there. When I called to cancel the until someone answered and asked if I could hold and I literally sat on hold 28 minutes. I kept calling and calling and calling and finally someone from customer service answered and she tried calling the store as well and they wouldn’t answer for her. She put a note in the system for someone to call me so I could cancel the unit. About 3 hours later I finally got a call back. I would never rent a until with uhaul ever again, even if it was free! It’s just not worth the headache they put your through. It’s stressful enough being between homes, but uhaul just added another level of stress that wasn’t needed.

Rating:

5.0

Still under construction

Rating:

3.0

I went through the most I made reservations didn’t have truck I reserved and got cut off in the middle of my storage was on phone 3 different time 15 minutes a piece and once I got there was there 30 minutes had to do it all over when I had reservations number

Rating:

5.0

Staff was very friendly and helpful. Storage facility is very accessible and amazing

Rating:

1.0

I waited two days for someone to show up at this storage unit that was rented to me and it's not even technically open. Or shouldn't it be. It still has major construction going on. There is stuff all over the facility that is unsafe and we had to try and bring all of our stuff into the unit very quickly because the lady was rude because we were late. Because nobody showed up to let us in and we were trying to work around that and the people helping us move. Just very unprofessional

Rating:

5.0

Staff went above and beyond to assist me with all my needs and requests. Whatever obstacles I had, they graciously helped me overcome them completely effortlessly.

Rating:

4.0

A very good experience over all. Poor response time after being put on hold (on a Sunday) and a poor attitude from an associate (same weekend) resulted in 4 stars instead of 5.

Rating:

5.0

.

Rating:

5.0

Gayla was very professional and helpful. I would definitely use this facility again.

Rating:

5.0

Gayla Schade was amazing from start to finish. She was very knowledgeable and provided great packing tips. Gayla was able to work with my time schedule and delivered the UBox in a timely manner .

Rating:

5.0

I appreciate

Rating:

5.0

Perfect experience from the start, would highly recommend to anyone! Had no breakage either! Gail (driver) was wonderful & so helpful. Thank you!

Rating:

5.0

I had a Ubox delivery. I did not go to the facility. Gayla Schade was the person who delivered and she was absolutely wonderful!!!

Rating:

5.0

Our experience was especially good. The representative was very friendly. We rented a truck to tow a Ubox and it was all hooked up and ready to just drive away when we arrived. Excellent service!

Rating:

5.0

You guys were awesome

Rating:

5.0

Great delivery experience

Rating:

4.0

I did not visit the actual u-haul facilities.

Rating:

5.0

The people at the Preston Hywy were very helpful and very friendly Top notch people

Rating:

2.0

I used the U-Boxes, it cost me $280 to rent them and there was alot that I was not told for example: there is a monthly fee for renting them, there was an additional fee for delivery.

Rating:

5.0

Gayla was absolutely amazing with scheduling delivery and pickup of our U-Boxes. Highly recommend!