Customer Reviews for U-Haul Moving & Storage at Lynnway

Rating:

5.0

My First Time. What a Great Guy that Helped Us. So Friendly and Helpful. Would Definitely Want The Upper People to Recognize Him. It Was In Lynn Mass on the Lynnway Lolcation.💝

Rating:

5.0

Great experience

Rating:

5.0

Everything is good

Rating:

4.0

Great service, fast and easy

Rating:

3.0

To expensive way over charged to many fees would not recommend.

Rating:

5.0

Excellent work, I was delighted with the service. Thank you for everything!

Rating:

5.0

Excellent work, I was delighted with the service. Thank you for everything!

Rating:

5.0

Excellent customer service.

Rating:

5.0

Poor lady was there all by herself live was out the door she should get a raise

Rating:

5.0

Excellent

Rating:

4.0

The vehicle was clean except for the inside of the windshield. Otherwise great experience overall.

Rating:

5.0

The check-in female employee was very polite, professional and pleasant. The guy that helps you find your rental truck was awesome too.

Rating:

5.0

Good. Cervere

Rating:

5.0

The manager Johanne and her staff are always professional and provide superior customer service!! Whenever I need to move items, Uhaul always has the right size truck to handle my moving needs. I can always rely on them whenever I need them!!

Rating:

5.0

Nothing it was grate

Rating:

3.0

The mileage I was provided was insufficient to get me from the pickup location to my house and to my end destination. As a result I ended up with overage charges. Completely unacceptable. The mileage I was given would have never been enough.

Rating:

5.0

The crew the day of my rental was amazing polite and outgoing! They made sure I had everything I needed before and after my return! Especially the counter girl! Polite and modest!

Rating:

5.0

Buen servicio,

Rating:

5.0

Nothing

Rating:

5.0

I would never go to any other Uhaul. Johanna has great customer service. She always takes the best care of me. She remembers my name and greets me with a smiling face whenever I’m there and both store and the trucks are always super clean! That’s been a sticking point for me with Uhaul for many years. And this is the only location that has really clean trucks that I’m not afraid to get into and touch things in.

Rating:

5.0

Good service

Rating:

5.0

not mush

Rating:

5.0

n/a

Rating:

5.0

I can’t think of much you can do to improve the customer service at this location! The manager Joanna goes above and beyond to help people with every single thing they could possibly need. She is always friendly and ready to help me.

Rating:

2.0

The customer service is horrible

Rating:

5.0

Joann and this U-Hail are the most professional and best I’ve experienced

Rating:

4.0

It was very busy and hectic as it was close to closing. It was hard to find a place to park. Other than that, very one was helpful.

Rating:

2.0

There is only one person that works at this location. She was very nice but you can clearly see that she needs help.

Rating:

5.0

The service was perfect, I really appreciate the U-Haul personal support and assistance.

Rating:

5.0

Good experoence

Rating:

5.0

Good service quality ✅

Rating:

5.0

Every time I go here there is chaos going on with clients, but guess who is there to happily assist each and every client? Joann is. Please give this women a raise. She deserves it. I can see how hard she works to make every possible situation as good as possible with her kind demeanor and easing smile. She goes out of her way each and every time even when clients are overreacting (I've witnessed it personally on at least 3 occasions). I'm certain she is the best employee Uhaul has ever had and there won't be another so cherish her because trying to fill her shoes is going to be near impossible. Keep her happy. Happy Joann, Happy Uhaul clients.

Rating:

2.0

The guy at the counter giving me the keys to my rental was not very knowledgeable, did not go over the details of the rental, and I had to ask him to repeat most of what he said because he mumbled. He was not able to answer basic questions I had about the insurance coverages or rental fees. There was a girl at the counter also and she was much more helpful though. She explained the differences of the insurance coverage for the truck and help me find the truck in the parking lot. But they did not go over how many miles I would have with the truck and I ended up going a little over with 11 miles over which I was charged for. I felt this was unreasonable. I also only asked for 1/2 dozen moving blankets (6 blankets total) and there were at least 30 blankets no exaggeration. That took up space in the truck that we could have used for our belongings. No one checked the inside of the truck beforehand it seems.

Rating:

2.0

I like U-Haul and what it’s does to its customers all over the country. . I expected better and professional costumer service when I was in Lynnway location, but unfortunately I got disappointed and I felt not welcomed when I stepped in and even made fun of me when I asked if the vehicle registration is in the van, and more …... Thank you again for listening to your customers.

Rating:

5.0

You don’t need to improve anything, you are 100% ok.

Rating:

5.0

The customer service woman was just awesome!

Rating:

3.0

Dirty trailer, debris in it, sticky juice stains, way over crowded lot. Staff was very helpful and pleasant.

Rating:

1.0

Very rude staff. If your white. They will disrespect you and talk about you and give you the biggest attitude. I already made several calls. About this place.

Rating:

5.0

Keep your manager-Joann is her name-right where she is at the Lynnway, Mass. location. She's efficient, understanding, and friendly. I'm never less than fully satisfied at completion of the rental term/contract. Thanks Joann!

Rating:

1.0

My estimated payment was $86, but $116 was charged from my bank account. I returned the truck on time, and my mileage was cleared, so I believe there has been a mistake.

Rating:

1.0

Workers at the desk is always rude. 2 people at the desk. My friend and I been there twice in pass month. Had to use wd40 on the straps of the 2 wheel dolly

Rating:

1.0

Associate working there needs to improve customer service skills —- she was very unhelpful & unwelcoming. I’ve never had a bad experience at a U-Haul location prior until working with her at the Lynn location.

Rating:

5.0

Joanne in the office of the Lynnway deserves a raise. She’s wonderful at her job! Can’t say enough good things about her

Rating:

5.0

Thank you Joanne and the young lady working with you! Gretchen

Rating:

3.0

I had an appointment for 8 AM and they didn’t take my car back until 9:30. We didn’t end up leaving the location until 2pm that day because the mechanic took forever and didn’t know what he was doing. I would recommend getting a new mechanic.

Rating:

5.0

Honestly great experience. No critiques

Rating:

5.0

Excellent customer service! The young lady at the desk was efficient and thorough during check-in, making the process quick and easy. Another gentleman kindly pulled up the U-Haul for me, which was a great help. The van was updated, clean, and drove very smoothly. Overall, a great experience!

Rating:

5.0

Had great service as always especially from Joanne. This location continues to go above and beyond what I expect which is what keeps me coming back for so many years.

Rating:

3.0

Need to make sure trucks are driving good I had a truck that kept on marking needed service and the truck gave me a hard time I couldn’t keep the steering wheel in place. The alignment was off.

Rating:

3.0

The truck was dirty. We had to sweep it before loading our furniture.

Rating:

5.0

The attendant was available and responsive.

Rating:

5.0

Signs needs to be more clear

Rating:

5.0

Please add a clear tab or menu option to access self drop off instructions in the app. You told me to download the app to return my trailer, but when I did, I couldn’t find return instructions. I had to visit the website to return the trailer. I clicked “no” for the question about whether personnel wer helpful because I didn’t work with any personnel: itt was a self-return. There should be a “not applicable“ choice or that question.

Rating:

5.0

The manager, Joanne is an amazing asset.

Rating:

4.0

Not giving this an excellent rating because all I did was drop off the trailer, but it was quick and without any issues or complications.

Rating:

5.0

The manager customer service goes above and beyond she makes sure you are satisfied.

Rating:

1.0

For 5 miles ride charged 7 gallon fuel very sad how haul is making money no fair

Rating:

5.0

I do not know the name of the female who took care of me at the desk. She was very professional, courteous and knowledgeable. She is the type of person that I would hire for my organization. I hope you take good care of her. She has allot of potential in life and can do great things if given the opportunity. Please share my thanks to her.

Rating:

4.0

They give great and quick service here, I would recommend this location!

Rating:

3.0

More helpful reps at the facility.

Rating:

5.0

You guys have made it so easy to pick up and drop off its amazing!

Rating:

1.0

MORE THAN 10 MINUTES TO CHECK OUT.. AND WORSE, MORE THAN AN HOUR TO RETURN... THIS IS NOT EXPECTED WITH ANY RECOGNIZED CHAIN COMPANY, AND THIS MEANS UHAUL HAS AND SHOULD HAVE COMPETITION....

Rating:

5.0

It is an amazing place to rent from and great service thank you

Rating:

5.0

None.

Rating:

4.0

The manager who was working there, was working alone, and there were a lot of folks dropping off and there to pick up vehicles. She was under a lot of pressure and did an amazing job handling everyone on her own. The location had vehicles backed up to the street and jammed up so that I couldn't get my truck out when it was time for me to leave. There wasn't enough staff to take in trucks that folks were returning. Nowhere to park them.

Rating:

5.0

Manager went above and beyond to help us she was excellent

Rating:

5.0

Buen servicio

Rating:

5.0

Joanne is a pleasure to work with! She made my experience a very positive one.

Rating:

5.0

Customer service was excellent

Rating:

5.0

The management is amazing and very helpful

Rating:

5.0

The staff was above and beyond belief. Excellent and fabulous service.

Rating:

1.0

Rats and mice ruined everything/ not sure what rat or mice but there droppings were everywhere, and I’m not paying a company as big as IU-Haul $140.00 monthly for storage thinking my stuff would be the same way I left it 8-9 months prior to finding out my belongings was ruined.

Rating:

4.0

Manager was very professional and helpful.

Rating:

4.0

The storage area that I had no lights so I had to purchase a light so that the movers could see to move the things in and out of the storage area. Other then that it was alright. Nadine Berry

Rating:

5.0

Very nice people in this facility and helpful

Rating:

4.0

Staff was very helpful

Rating:

5.0

Good service.

Rating:

5.0

Staff And Manager were curious and very professional

Rating:

1.0

The unit i got was a 8x8. Its more like a 8x4. Horrible head space. Employees were not so friendly. I had to drive 25 mins to another uhaul storage just to continue to get bad service. I will not recommend and I will be getting my things out asap.

Rating:

5.0

Alex at uhual in Lynn MA went over and above to help my family and I! I would truly recommend to go there and to give him recognition for his expectional customer service! Thank you Alex and Uhual

Rating:

5.0

Nice and clean

Rating:

5.0

They are very professional and helpful

Rating:

3.0

Storage floor was dirty with a large DD ice coffee spilll

Rating:

5.0

Great company!! Highly recommended

Rating:

4.0

Not happy with the explanation of size of travel pod 12/31/2021 with Karla Had to rent a third pod unfortunately Storage unit manager was extremely nice and helpful

Rating:

3.0

The process of getting to the second level units was awful. Rep on phone said it was first floor and it was not. No way we could get heavy furniture up that ladder.

Rating:

4.0

None

Rating:

1.0

The staff was great … the physical storage was aweful I canceled my reservation… would not want to store anything there

Rating:

4.0

Nocoentario gracias

Rating:

4.0

I was not aware that the unit I was renting could only be accessed by step ladder. I had some very heavy items and it was extremely difficult to carry everything up a flight of stairs.

Rating:

5.0

They are very helpful and friendly

Rating:

5.0

I had two storages. One at uhaul (2 1/2 years) and one at public storage (4 months). The day I rented the storage till the very end, my boyfriend and I were treated with nothing but kindness. They go above and beyond expected customer service. 5 Stars! Public Storage you pay more and get the worse customer service (cold and detacted). Just trying to get into my storage was always a hassel, broken elevators and carts.

Rating:

5.0

Everything went well everyone was well thank you so much baby I support it all the way

Rating:

5.0

Not just convenient and well maintained .... the staff at this facility is extraordinary. Helpful, kind and courteous ..... treating you like their only customer of the day! Alexander Bartolo, in particular, is a role model for the service industry.

Rating:

5.0

thanks

Rating:

5.0

During my storage stay at the uhaul in Lynn on the Lynnway was excellent I had the pleasure of working with Jamie McPherson she went above and beyond to help me and make sure their service was great for me while I was going through a hard time. I really appreciate good people like her. I could not be happier. And I need storage again our trucks she is who I’m calling.

Rating:

5.0

They were very patient and polite and very friendly

Rating:

5.0

Very nice and easy

Rating:

1.0

Do not waste your time or money. There are a lot of better places and the other places give you a free month. Do no go here. Save yourself from a civil lawsuit.

Rating:

3.0

The upper locker spaces were difficult to use. That being said, loading was super convenient and the staff was incredibly friendly and helpful. I will continue to use this place for future rentals

Rating:

4.0

I thank you for all the time I stayed there items were secure and your help.

Rating:

3.0

The storage unit was okay. But the back wall was broken by the adjacent unit's stuff. It was not filthy. The unit itself had no lighting. It was hard to see in. Frustrated to have to buy a new lock.

Rating:

5.0

I cancelled both the storage and the truck rental on September 6, 2018 so ended up not using uhaul services. We did not move. All contact with Lynnway uhaul services was vey professional.