Customer Reviews for U-Haul Moving & Storage at Lynnway

Rating:

5.0

Johann was excellent my pick up and drop off hairly recommend this location

Rating:

5.0

Someone spilled soda or something inside I had to clean it myself other than that everything was good . Customer service was great . Thank you

Rating:

5.0

Muis ese lente veri guuu

Rating:

5.0

You have a wonderful worker named Johann m who was very helpful to me and my wishes very good at managing my needs she should be a manager. thank you Mr mccormack

Rating:

5.0

Joanne is a pleasure to work with! She made my experience a very positive one.

Rating:

5.0

Nothing

Rating:

5.0

Joann was sensational!

Rating:

5.0

I had an amazing experience renting a U-Haul U-Box for my recent move. From start to finish, the process was smooth and stress-free. The team truly went above and beyond to make sure everything was taken care of, and I couldn’t be more grateful for their support. A special shout-out to Joanne — she was incredibly helpful and kind throughout the entire process. She made sure my U-Box was ready on time and took extra steps to ensure I had everything I needed. Her professionalism and friendliness really stood out. Highly recommend U-Haul if you’re looking for a reliable and supportive moving solution!

Rating:

5.0

The hook to secure the car tires in the trailer were very rusty and I had to throw penetrating oil to be able to make it work, then to lower it it was also difficult

Rating:

1.0

I made a reservation for a 20’ truck and when I went to pick it up, the place told me that it was out of order. They didn’t even notify me until I got there. As a result, I had to rent a smaller truck for 2 days.

Rating:

5.0

Girl working at the counter is very helpful and nice.

Rating:

4.0

U haul MUST - at a corporate level, figure out a way to reduce check in time, or hire more people for the front desk. There is always a shortage of people to help. Either raise wages and get more people on board, or fix the check in process to be fully automated and simpler. How about use a scanning tech like at the airport?!? There was. HuGE line and over an hour wait time just to talk to someone at the front desk. Horrible. And it is UHAUL corporates fault for not fixing this. I am rating this location above average, because it was actually faster and well maintained, and there was a field service manager that was brought in to help with how understaffed and convoluted the check in process was. Although it still took over an hour to get aome.people checked in. DO NOT REQUIRE PEOPLE TO TAKE A PHOTO OF THEIR DRIVERS LICENSE WITH THEIR OWN PHONE. I can take do this because I am younger and tecj savy, anyone that is not tech savvy, will have a NIGHTMARE trying to do this, and you are bringing in an unknown variable and more unnecessary external steps that exacerbate delays and errors, plus is requires multiple systems to communicate with each other just to have a personal phone take photo verification. IDs need to be photographed and checked by staff members.

Rating:

5.0

Excellent

Rating:

5.0

Goood service

Rating:

5.0

The lady that was there was extremely helpful and nice

Rating:

5.0

Rental was smooth and Johann was great, from the original dispatch to returning of the rental she was friendly, professional and great at her job.

Rating:

5.0

Great service

Rating:

5.0

Two items was damaged thats the only thing I have to said about

Rating:

5.0

Great service

Rating:

5.0

The young lady that checked me in and out was great! I’d be happy to use this U-Haul location again! Thank you!

Rating:

1.0

The staff is kinda rude and not helpful front desk seems to have an attitude as if she hates her job. I was also given the moving truck without gas.

Rating:

1.0

The lady who was working at the time as rude and let me get cut in line, the service was unsatisfactory and unacceptable

Rating:

5.0

Customer service was excellent

Rating:

5.0

Personal was very helpful and in-kind

Rating:

5.0

The process was so easy and the woman at the counter couldn't have been nicer. She was very pleasant and efficient. She got me in and out within 5 mins or so. Great job. I would certainly rent again and will refer friends to U Haul. Thanks for an overall good experience.

Rating:

5.0

A Team I appreciate the swiftly pick up n dropp off today thanks !

Rating:

2.0

I went in to say that I was returning equipment & was told to park it in the back and use the app. No help whatsoever. The parking area was covered in frozen snow & ice. No spots plowed to park easily. Terrible service.

Rating:

1.0

The van I was given smelled like Dank donkey red neck sweet home Alabama ass. Also there was a cigarette mark in the seat because someone was in that thang smoking. The van also needed an oil change too so get that fixed. The lady was nice and professional but she was dead wrong for given out that musty ass van.

Rating:

5.0

Just a 10 in all aspects. Staff and Manager was very helpful . No hold ups. No issues. An extremely smooth transaction. Been renting from this location several times. Never had an issue.

Rating:

2.0

Long line. Longer wait with only one person working counter

Rating:

1.0

I was over charged

Rating:

2.0

Would be nice if you guys don’t over charge people

Rating:

5.0

Continuous excellent customer service

Rating:

5.0

The customer rep. Johann M was very friendly and helpful, and made the whole process easy.

Rating:

5.0

Joanne is an amazing representative who always exceeds my expectations! She is incredibly knowledgeable and responsive to all my questions. I always enjoy my experience when I work with her. She is great!!

Rating:

5.0

Excelente

Rating:

1.0

Not really this locations fault but Uhaul completely screwed me by changing my dropoff location to one 30 minutes away from my original spot.

Rating:

5.0

Nothing I can think of. The manager was very professional

Rating:

5.0

They are always helpful and accommodating! I’ve rented both storage units and various trucks and trailers over the years, and have been treated well every time!

Rating:

4.0

It was my first U Haul truck rental. It was easy and quick. Well done.

Rating:

5.0

My husband and I were impressed.

Rating:

5.0

Well put together location. Easy pickup and drop off. Manager was super friendly.

Rating:

3.0

All I would say is your staff needs to do better on customer service. Both location they were rude and look like they hated their job. but other than that, the U-Haul truck did what it had to do.

Rating:

5.0

Excellent

Rating:

5.0

As a growing small business, I rent from this Uhaul location often. The staff has always been very helpful and friendly and has always advised me on the best rental options for the every project. Keep up the great work! Pedro

Rating:

2.0

Customer service was poor

Rating:

5.0

Keep up the good work.

Rating:

5.0

it was very nice, the service is perfect. Johann was excellent in office, keep it up 💯 thankyou for your service.

Rating:

5.0

The staff is very efficient

Rating:

5.0

The gir that work dare l is excellent

Rating:

5.0

Very helpful employee. Thanks for the great service

Rating:

5.0

Excellent customer service

Rating:

5.0

Thank you so much

Rating:

5.0

Good

Rating:

5.0

The woman was also very friendly and helpful. It was a smooth and swift return. Very pleased again.

Rating:

5.0

Excellent.

Rating:

5.0

The young man at the Lynn location was wonderful. We did a one-way rental. They told us the wrong place to return the truck. Not once but two times stressing me out unnecessarily but the Lynn location. They were wonderful

Rating:

3.0

Inform the customer that he/she is supposed to manually grab items purchased. I thought my 2 Mattress Bag and Furniture Pads would be in the truck as the guy at the reception confirmed the purchase and it wasn’t given to me when in store. But when I arrived to my destination nothing was there. I tried to call on the same day for a refund and explain that I didn’t have the items purchased but no one picked up the phone, and on the next day Saturday 11/16 I called and spoke with a woman who advised her system was down and she would call back but never did. Today is Monday 11/18, and I will call again for a refund of the items not provided. Overall the reservation was pretty easy, I did everything online and on the next day the information needed as mileage was entered by one of the employees, I had a picture but locked the truck before uploading which locked me out and this was which was very helpful and accurate. Thank you

Rating:

5.0

Nathan was extremely helpful as was the owner.

Rating:

5.0

The lady at the desk was cordial and professional. It was well appreciated indeed.

Rating:

5.0

Desk clerk was great, I accidentally reserved a van instead of a small truck. She quickly changed my reservation and found me a truck

Rating:

5.0

The staff was so nice and kind he even helped me to Jumpstart my car...which wouldn't start after I returned the van. Thank buddy!!!

Rating:

5.0

The management is amazing and very helpful

Rating:

5.0

The staff was above and beyond belief. Excellent and fabulous service.

Rating:

1.0

Rats and mice ruined everything/ not sure what rat or mice but there droppings were everywhere, and I’m not paying a company as big as IU-Haul $140.00 monthly for storage thinking my stuff would be the same way I left it 8-9 months prior to finding out my belongings was ruined.

Rating:

4.0

Manager was very professional and helpful.

Rating:

4.0

The storage area that I had no lights so I had to purchase a light so that the movers could see to move the things in and out of the storage area. Other then that it was alright. Nadine Berry

Rating:

5.0

Very nice people in this facility and helpful

Rating:

4.0

Staff was very helpful

Rating:

5.0

Good service.

Rating:

5.0

Staff And Manager were curious and very professional

Rating:

1.0

The unit i got was a 8x8. Its more like a 8x4. Horrible head space. Employees were not so friendly. I had to drive 25 mins to another uhaul storage just to continue to get bad service. I will not recommend and I will be getting my things out asap.

Rating:

5.0

Alex at uhual in Lynn MA went over and above to help my family and I! I would truly recommend to go there and to give him recognition for his expectional customer service! Thank you Alex and Uhual

Rating:

5.0

Nice and clean

Rating:

5.0

They are very professional and helpful

Rating:

3.0

Storage floor was dirty with a large DD ice coffee spilll

Rating:

5.0

Great company!! Highly recommended

Rating:

4.0

Not happy with the explanation of size of travel pod 12/31/2021 with Karla Had to rent a third pod unfortunately Storage unit manager was extremely nice and helpful

Rating:

3.0

The process of getting to the second level units was awful. Rep on phone said it was first floor and it was not. No way we could get heavy furniture up that ladder.

Rating:

4.0

None

Rating:

1.0

The staff was great … the physical storage was aweful I canceled my reservation… would not want to store anything there

Rating:

4.0

Nocoentario gracias

Rating:

4.0

I was not aware that the unit I was renting could only be accessed by step ladder. I had some very heavy items and it was extremely difficult to carry everything up a flight of stairs.

Rating:

5.0

They are very helpful and friendly

Rating:

5.0

I had two storages. One at uhaul (2 1/2 years) and one at public storage (4 months). The day I rented the storage till the very end, my boyfriend and I were treated with nothing but kindness. They go above and beyond expected customer service. 5 Stars! Public Storage you pay more and get the worse customer service (cold and detacted). Just trying to get into my storage was always a hassel, broken elevators and carts.

Rating:

5.0

Everything went well everyone was well thank you so much baby I support it all the way

Rating:

5.0

Not just convenient and well maintained .... the staff at this facility is extraordinary. Helpful, kind and courteous ..... treating you like their only customer of the day! Alexander Bartolo, in particular, is a role model for the service industry.

Rating:

5.0

thanks

Rating:

5.0

During my storage stay at the uhaul in Lynn on the Lynnway was excellent I had the pleasure of working with Jamie McPherson she went above and beyond to help me and make sure their service was great for me while I was going through a hard time. I really appreciate good people like her. I could not be happier. And I need storage again our trucks she is who I’m calling.

Rating:

5.0

They were very patient and polite and very friendly

Rating:

5.0

Very nice and easy

Rating:

1.0

Do not waste your time or money. There are a lot of better places and the other places give you a free month. Do no go here. Save yourself from a civil lawsuit.

Rating:

3.0

The upper locker spaces were difficult to use. That being said, loading was super convenient and the staff was incredibly friendly and helpful. I will continue to use this place for future rentals

Rating:

4.0

I thank you for all the time I stayed there items were secure and your help.

Rating:

3.0

The storage unit was okay. But the back wall was broken by the adjacent unit's stuff. It was not filthy. The unit itself had no lighting. It was hard to see in. Frustrated to have to buy a new lock.

Rating:

5.0

I cancelled both the storage and the truck rental on September 6, 2018 so ended up not using uhaul services. We did not move. All contact with Lynnway uhaul services was vey professional.