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James BROWNCustomer Reviews for U-Haul Moving & Storage at Main St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The mice got in my stuff and made homes in my stuff
DERRICK THOMAS | Overall Experienceeverything went well
MARGARET GOMEZThe girl who was at the counter she was really polite.
antonio mendozaThe employee that rented and accepted return of the truck was exceptional. He went out of his way to assist me. The pickup truck was like new and made towing a large boat over 400 miles easy. Kudos...
PAUL BIAGIONIGreat customer service skills
brittany edwardsVery on spot and professional customer service!!!!!
William MoauroThe staff is always so pleasant and personable.
LaTanya SumlinService was good.
WILLIS WILEYI am so satisfied with the services in the Main St, office, the lady was nice and diligent with the service......Excellent My disagreement was in the 755 Capitol Ave, Hartford, CT 06106 office, the customer service was unprofessional and nasty, and the young guy at the counter needed more education to talk with customers, a person like him can not be in the services area.
Luis N EscanoMaria explained well and she professional in her job explaining every thing
Yanira CruzVery polite and kind…I enjoyed working with them and will be back.
CATRINA PRIESTThe Lady was racist, she bypassed us and served two customers then when it to our turn she told us the was down, then she asked where we come from originally, we were there for over an hour. She needs to treat everyone equally.
Patience KasangaVery clean place
Larry DrunnamanioThank you excellent service.
Paul ThibeaultN/A
Lisa EvansThe Receptionist was very Professional a friendly that’s what customers service should be like a that will be a definite reason to recommend someone else.
Patricia DraytonIt was quick and fast also most of EASY !
CORESSA DAVISVery helpful and professional
Wilfredo SantiagoComputer systems must become easier and more efficient
ANNETTE ROSADO-CANADA | First ImpressionsGreat experience. Everything was explained to me and the staff was very friendly and helpful.
Wendy WilliamsMaria was fabulous, very helpful and very clear about all that I needed to know about renting the 20' truck. She is an excellent. Please thank her for me.
JENNIFER KOSKINENKind people
Jose BulaUpdate internet service.
paulette sheltonThe staff was nice feiendly.
hazel felixKeep up the great work, thank you!
Angelina SantiagoNothing to improve. Keep up the good work.
roxann gayleHad a great experience with Maria. Extremely helpful and was very personable.
Rosaura CintronDefinitely will rent again good people great customer service
gaston RamirezThe app would not work for us at all, and the online checkin process worked but was incredibly slow. Surely we could do some of the scanning the license and stuff like that in advance?
Zack WussowHire more people - the amount of things required - picture in phone - picture of license - etc... Requires an experienced professional- if that's what you require, you should hire more people
Deborah DePeysterNo complaints. Would like to see lower storage rates in the inner-city areas.
Essien Essien | Overall ExperienceFriendly employees. Excellent location
JOHN KESSLEROperator was excellent! Very courteous, professional. Will recommend this location to people.
james kandikMake sure trucks are up-to-date with safety, making sure tools work like ramp, very dissatisfied with the truck. I hurt myself.
Juan DelgadoIn my experience it is the best place and especially because of its manager.maria
Armando VidalCustomer Service People were excellent!
Nancy ClearyShe was wonderful the boss lady ,her birthday is Oct 29 th, two kids 21 &26 I loved her ,she's the best ever
Larvett HillLucy is amazing wish she would work for me
Douglas BrownVery nice Very nice 👌 Good Job
Louis SalmonThe Hispanic young lady took very good care of me.
Tamara BentonLucy was extremely nice and helpful!!! She is truly the best at her job. Thank you for all your help Lucy!
Edwina DesinorMaria and the staff very professional and friendly
Wilfredo SantiagoI need to speak to upper management I was scammed or defrauded and subsequently being ignored with attempts to make me the perpetrator not the victim. I awaits a response failing that I will recover my loses by legal action
Richard DennisJust keep on doing what you guys are doing thank you very much!
Helena ScarboughYour worker ask too many questions that has absolutely nothing to do with renting a uhaul, is this must be Spanish owned location? I made reservations for 24 hours and for some reason I had to bring the truck back earlier that 24 hours while all the trucks I left there the day before was still sitting there the next day, no I didn't finish my move and I had to pay someone else to use their truck. NEVER EVER AGAIN!!
michah wallenLucecita was very helpful and friendly. I've always used this location and will continue. Thanks!
Jeffrey AcostaVery nice customer service I love doing business with this branch!!! The entire staff are so professional
Monthrose Lewiseveryone was nice
Richard BoucherGreat service!
Michelle LemonsLucy and Kevin are… UH-MAZING!!! Took care of me yesterday. Came BACK to their location today even though another was closer. Took care of me today. Literally couldn’t ask for better service. Main Street location is my go to from here on out. Hope to join the Moving Help team asap. 10 out of 5 stars.
alex warjabedianLess time pickup/drop off
ERIC VINSONThe woman that helped me was friendly, helpful, efficient, and professional.
Venetta MacBethEveryone at the uhaual were very professional but very nice to me
Taylor GrilloMaria was very efficient,professional ,know and polite..
Lydia JordanThis location is more expensive than other locations.
Desiree Walker | Overall ExperienceThe staff was polite and friendly ,
Brainsley Beckford | First ImpressionsSeveral times maria would inform me over the status of my unit, which I gladly appreciated.i highly recommend uhaul storage to anyone. The staff was friendly and helpful each time I needed help.
WENDY JOHNSON-NOBLE | Overall ExperienceI was more than happy doing business with you guys.
dorothy cunningham-russo | Overall ExperienceFriendly people n excellent service n very patient
JOSE GONZALEZ | First ImpressionsI did not use the storage and there was an error on the individual who helped me. Mistakes happen but he did not connect me with another Uhaul facility to service me. However the manager who helped me resolve my issue was very nice and helpful. I thank you for her fast response and action on my behalf. She was excellent across the board.
Tyree Hughey | Overall ExperienceI got a truck that should’ve been out of commission due to air conditioning not working. No adjustment was made to the bill nor was I given another truck.
MICHELL WATERMAN | First ImpressionsHelpful, friendly, and patient describes those who assisted me in so many ways. Maria and everyone, thank you all.
Carmen Evans | Overall ExperienceThe staff, especially the manager at this location are friendly, professional, and extremely helpful to customers. Their team went above and beyond throughout the whole rental process and made it less stressful for me. Great experience…Thanks so much!
ERICA BYFIELD | Overall ExperienceExcellent facility led by competent and experienced professional Maria
DENNIS JORDAN | Overall ExperienceGreat customer service! The staff was very friendly and helpful - and took the time to explain the process.
ERICA BYFIELD | First ImpressionsFirst of all I didn't rent the unit my boyfriend used my name and they never asked for ID and he was paying the bill he was late however they stopped texting & sending notices so if he didn't pay I wouldn't know and we never received anything state that the unit was behind and they was going to auction our belongings however I was told to show a payment for August
Soni Johhnson | Overall ExperienceMaria was excellent and professional
DENNIS JORDAN | First ImpressionsThank you all very much
James Lowe | First ImpressionsThanks Tyrell for all your help
Tyshauna Johnson | First ImpressionsSome of the staff except for one was very rude and unprofessional. The rest of staff excellent
Nekesha Hunter | Overall ExperienceThe was a LOT OF RAT FECES
linda coleman | Overall ExperiencePoorly trained employees there was issues with giving me a key card , Very unprofessional staff as well
Ayeisha Waggeh | First ImpressionsGreat place and respectfull
Victor Arroyo | Overall ExperienceI wouldn’t recommend this place to anyone, I wasn’t even able to move in to my unit due to the space being already occupied by the last renters, I had to go to a different Uhaul and pay just to be able to get everything situated. The crews tried helping but have no access to anything ! Do better please.
Rosemary Feliciano | First ImpressionsMy things was full of rat poop I had to throw everything out everything was covered in poop an pee just nasty never again
Deziree Marie LaBoy | Overall ExperienceAll members of the staff were exceptionally polite, knowledgeable, and helpful. The common areas were well-maintained and clean. If I hadn’t moved out of the area I would’ve kept my stuff stored there Until it was no longer any need to.
Michael Lamons | Overall ExperienceStaff and manager on site were awesome.
norma ortiz | First ImpressionsThe service at the Hartford Main Street location has been outstanding. I submit this survey to recognize Supervisor Deyedia as well as her entire team. They were all very kind and professional to me as well as other customers when entering the facility. They operate as a team. They were very helpful to me with storage information whenever I had a request. The storage site was well maintained at all times. I also want to recognize Ms. April Soto, who was also outstanding and managed the facility when I opened my account. She introduced me to Deyedia(who would later succeed her as site manager). I want to recognize her in this review as well because Ms. Soto was also a class person and shared with me that she was there temporarily to assemble a new operating team for the site. I appreciate the excellent team that she assembled. I also appreciated the great professionalism and leadership of Deyedia when she assumed operation of the site.
Mark Gray | Overall ExperienceExcellent Customer Service
robin anderson | First ImpressionsSean And RJ are literally the BEST!! They made this moving experience a Breeze . Kind , Caring ,Respectful. Made sure I was comfortable in making decisions . They were patient and professional. I just really appreciated them.
Omarian meade | Overall ExperienceSome of the workers need more training in what they doing and how to properly communicate with customers and also never forget anything in their truck forgot a very expensive phone charger in one of the truck call the store couple minutes after drop the truck and they said that nothing was in the truck. Rent a storage unit and when came to the unit to put my stuff the unit was lock loose two days of work because of this inexperienced workers.
Migdalia Negron | Overall ExperienceI really appreciated staff making sure some of the minor inconveniences were taking care of ..
Omarian meade | First ImpressionsLights out for in hallway
Akwan Shabazz | Overall ExperienceA lot of my things was ruined and damaged because of my species and mice eating through boxes and bags and tearing up my stuff
Gisele smith | Overall Experience1 problem, the lachets if that's the name, for the padlock to attached in , is very rusty not looking strong,need to be change.
Loris Williams | First ImpressionsI had a wonderful experience with the representatives. They were all very helpful and caring. I came to uhaul at a critical time in my life and they gave a comfort in knowing my personal belongings were safe.
JOYVETTE FOSTER | Overall ExperienceStole my belongings
Sheba PrescottNash | Overall ExperienceI moved out because rates were too high and during such a hard place with the economy, uhaul is raising prices. This shows uhaul is about money for yourself and not the people that are keeping you in business.
MARY TAYLOR | Overall ExperienceI just didn't like how they setup their monthly payments
craig pitts | Overall ExperienceI found the staff to be very helpful and knowledgeable on the U Haul product.
Andrea Johnson | First ImpressionsDiEddia and April are the nicest, most professional and competent employees Uhaul has EVER hired! I am 57 years old and have dealt with Uhaul for over 40 years and these 2 women should get DOUBLE of whatever you are paying them now AND they should train the rest of your employees on how to act, treat people and run a store! They are EXCEPTIONAL!!! A+++++ John and Barb Sanford Plainville, CT
john sanford | Overall ExperienceIt took 3 calls to get things sorted. I felt it could have been resolved the day after I rented the unit and cancelled.
james nowlan | Overall ExperienceMs. April Soto did an excellent job of explaining the process of renting storage space. She was very receptive to my questions. I appreciated her patience. I also witnessed her concern for other clients as well. She does an incredible job in making sure the 3192 Main St. location is one of the best operated U-Hauls in the state of Connecticut. Thank you Ms. Soto!
Mark Gray | First ImpressionsNone
Ian Taylor | First ImpressionsI like the policy there.
dorothy cunningham-russo | First ImpressionsI never had an issue with getting in or out. The first time I came to get something out of my storage unit the lady who was present was extremely helpful. Thank you Main st U-haul.
Alana McKinney | Overall ExperienceThis new U-Haul team much more professional than the previous manager.On Tuesday 4/6/2021, will be my fourth time doing business with April and her crew in the past two weeks. I will continue to do business with this U-Haul team.
Alvin Hankerson | First ImpressionsThe manager was so kind, gracious and very helpful with me. Thank you!
ZIANNI SAMUELS | First ImpressionsGreat place will use again someday thank you
Gregg Heath | Overall ExperienceMaria is excellent. She went above an beyond to assist me in choosing the right storage and ensured me that she is always there if I may happen to need another unit. She is wonderful!
Karima Wilson | Overall ExperienceManager and staff very helpful. Office extended hours are Accessible for additional purchases of packing supply. Great service.
Laura Rosario | First ImpressionsGreat customer service
Emmanuel Oliver | First ImpressionsProbably the friendliest, easiest, and most accommodating customer service I've ever had anywhere. Thanks a ton!
Aaron Goldfein | First ImpressionsStaff was very helpful
Andre Shepard | First ImpressionsI have only one concern. The payment was automatically drawn from my account on the first of the month. However I moved out the unit on the 9th. I was expecting to be prorated and refunded some money.
andrea kidd | Overall ExperienceI had a storage there for years, the one I had rats ate threw my stuff, they destroyed the ceiling making the installation fall on my stuff destroying some. They also stored food in have birth also in
GLENFORD HEAVEN | Overall ExperienceThe service was good
Carolyn Laveaux | Overall ExperienceExcellent staff and managers great place to store.
Alfonso Zayas | Overall ExperienceThe staff was very nice and helpful to me especially Heidi she is very much appreciated. Thank you 😎😘😁😀😀
Darrek Kemp | Overall ExperienceIt has roaches and mice the place is nasty and I will never use it again it was my first and last time ..the only nice part was the employees they were super sweet and nice ..thank u
Joy Bridges | Overall ExperienceI am very dissappointed in your service. I would not recommend it to anyo e after the experience i had.
ariana gonzalezCruz | ReservationEverything was very clean and the truck was there on time.
dawn p teal | Overall ExperienceI had returned ubox on 08 Aug 2018 and all the payment was done...Inspite of that I was charged $106 and $5 for additional month storage....I called uhaul representatives four times to raise concern.
Suman Rawat | Overall ExperienceThe people that take reservations didn’t do what I asked them to reserve a storage bin for a bedroom & living room sets. Instead they reserved the smallest storage. I had to pay $111.00 more.
dawn p teal | ReservationI had to make a quick move in 2011, secured movers from U-Haul got the storage unit!! I thought it was going to be short term but finally after 7 Years my unit is no longer mine! THANK YOU
KAREN GASTON | Overall Experience