Customer Reviews for U-Haul Moving & Storage at Mayfield Rd

Rating:

5.0

Ms. Lee was kind and funny and made the rental process a beeeze!!! Thanks

Rating:

4.0

Very nice service people - it took some time to process but good service.

Rating:

5.0

Excellent customer service. Quick processing and drop-off of truck.

Rating:

5.0

U-haul is a company I have been using on a regular basis. They are a secret great company that everyone just needs to discover. Once you do, you also will enjoy what they have to offer.

Rating:

5.0

The manager and her team are exceptional. They work well together and very accommodating.

Rating:

4.0

Kind and professional

Rating:

5.0

I can’t remember the name of the woman that checked me in but she was very professional, polite and engaging. She made the check-in seamless.

Rating:

1.0

Not check me back in minutes after driving off the lot and then misplace the truck and accuse me of stealing it.

Rating:

3.0

My storage unit had items left in it. I was told it would be removed but when I got there the items was still there. Other then that everything else was fine

Rating:

4.0

The General Manager has a very knowledgeable staff

Rating:

5.0

Get those brakes maintenanced

Rating:

5.0

The nice lady behind the counter was pleasure to deal with first thing in the morning! The equipment worked great, and dropping off was quick an easy! Would definitely rent from them again!

Rating:

4.0

Everything was fine

Rating:

3.0

The truck cut off twice while driving. Service it or something because that was an inconvenience!

Rating:

5.0

Very friendly and accommodating. Any issues were quickly resolved and always informative and courteous. If you want the best Cleveland Heights U-Haul is your place for storage and moving equipment. Thank you for the excellent customer service and care. You guys are superb!!!

Rating:

1.0

I rented a van when we return the van we put six dollars in there , when they checked it in they charged us for six dollars in gas said we did not fill it back to the line when going t it, We only drove the vehicle for 13 miles. We told them their meters on the paper have to be wrong because there’s no way that we used $13 worth of gas and only drove the vehicle for 13 miles. We did a three hour window to return it because we knew it was something simple we needed to do we brought it back on time that was fine, but when I asked the gentleman to tell me how in God‘s green earth, it could charge me $6 more to fill up a vehicle That we only used for 13 miles he told me that I should’ve took a picture of the gas tank to be able to prove that their measurements was incorrect that does not seem right to me. Tried to call him back later because when I left there, I was very upset. Asked to speak to him was on the phone holding for at least five minutes or longer, so I just hung up so their customer service to me sucks it doesn’t make sense. There’s no way in God green earth that we took a vehicle and only drove it 13 miles there and back And put gas in it before we bought it back. Have the receipt for the six dollars and then they charged us six dollars more just doesn’t add up. To me the proper thing to do would have been maybe our measurements was incorrect because anybody would know that 13 miles does not equal almost $13 worth of gas we put six in and then they charged us six dollars and some additional change when we got back. I even asked him how many miles did we drive it because we estimated 15 he told me 13 I said what does that make sense to you and that’s when I was told you should’ve took a picture of the gas tank. Well in my book lesson learned and consumer beware of people who wanna cheat you at the U-Haul.

Rating:

1.0

Stop over charging your customers!!! I had the 10' truck for less than 2 hours, and I was charged over $75! Ridiculous

Rating:

5.0

Everything was good.Thank You!

Rating:

4.0

It was difficult to get in the drive. Trucks were parked near the entrance. It was a challenge to park my personal car.

Rating:

5.0

Jackie was outstanding!

Rating:

4.0

More spaces for customer parking

Rating:

1.0

Takes too long to rent a truck and takes too long to return the truck once back in the store and the truck ran very bad

Rating:

1.0

Herlesha R needs fired or some actual training. Not only did she pretend to be the general manager which is so unprofessional. She failed to provide basic customer service. This location is dirty and a maze. They don’t even tell you where your U-Haul is located you gotta wonder around and figure it out. If your expecting to utilize the dolly not only did they not put it in the truck but she blamed me for it not being there?!? Then upon checking the receipt it says $12 but there only $7 to rent why was I up charged? Then they lie and say the U-Haul was on full on your contract so you have to go back in for them to “notate” your account because they can’t provide your with a new accurate contact just so they can charge you for gas that never existed when you rented it. Even the mileage was off on my contract I don’t care if it was only 2 or 3 miles considering I gotta pay per mile! She found a way to get her extra money. All the guys in non U-Haul uniforms behind the counter is a unprofessional look and they need to learn to smile and greet people. If you can avoid going to this location please save yourself the headache.

Rating:

5.0

Nothing! Everyone and everything was excellent!

Rating:

1.0

Inform them of other charges

Rating:

4.0

Did a night time drop off. Having better information as to the key drop box location would be very nice.

Rating:

5.0

Very professional Haven’t gotten my deposit back yet

Rating:

5.0

Really nice ladies.

Rating:

4.0

Give some discount for repeat users the service was great the truck was clean with a fresh scent

Rating:

2.0

Bad customer service take all day to answer the phone put you on hold for long time and need more decent workers

Rating:

5.0

Both attendants were very nice. And I will definitely recommend this location

Rating:

5.0

The customer service was great with Ms. Jackie and Ms. Vicky they really took care of me because I haven’t moved in 12 years and things have changed and they was patient with me. Thank you both.

Rating:

5.0

I would like to praise Herlesha Russell on GREAT CUSOTMER. SERVICE during my rental process. I watched her take care of 2 seperate rentals at the same time because one of them needed alittle extra tlc when pick up process should have been completed. She was very professional and considerate. JOB WELL DONE HERLESHA

Rating:

2.0

I have used this location a number of times. This time their system was not working. So, when I dropped the vehicle off about 2 1/2 hours after picking it up, they could not check it in. I am writing this review on Saturday morning, the day after I used the vehicle. I still have not received a receipt for the rental. The lady that waited on me was very nice. Not blaming her. My dissatisfaction was with the return processes and the fact the stores systems were not working and that I still have not received an invoice.

Rating:

5.0

I like to say the customer service Was very good I enjoy being Able to take care of my needs Thankyou At the front desk A very good customer service I was very pleased with the way she handled her job It make me so very comfortable

Rating:

5.0

Nothing. Second time using location. Always friendly and helpful staff especially the manager. Will definitely go back of I ever need a rental truck again.

Rating:

1.0

I rent trucks pretty often, and almost every time I get a U-Haul, the mileage is higher than the contract and/or the fuel is lower, making me pay for miles and fuel that I didn't use. I think you intentionally do this at all of your locations in order to make extra money by cheating customers. Also, the inside of the windshield was dirty. -Blake Daley, blakemdaley@gmail.com

Rating:

5.0

Very nice kind people…

Rating:

5.0

The manager and her team was amazing.

Rating:

4.0

Streamline checking in. The process was too time consuming.

Rating:

2.0

The manager was great. My grievance is that the size I reserved wasn't there. I was taken to what looked to be the size of a closet. I had reserved a 3.5' x 7.5' x 7. What I was told was mine was significantly smaller. I had no choice to take the next size up. I just moved cross country and money is tight at the moment. Not happy that now I'm paying 200 a month for this(and frankly it's not worth it). I've already found a facility significantly cheaper and with the same features. I'll be taking my business elsewhere.

Rating:

4.0

Perhaps a question to the customer as to whether he/she needs a quik overview of how to operate the van/truck & that they will need to verify the van's license plate & physical condition in email b4 leaving.

Rating:

5.0

Not to overwork your employees. They are doing such a wonderful job. The all were very helpful and polite. Thanks again for such a wonder experience.

Rating:

1.0

The truck barely drove , loud and slow

Rating:

2.0

Self check out doesn’t make sense if you still have to go in 4+ times to: pick up keys (and jump the line which feels SO awkward), report that there the dolly you booked isn’t there (but a shattered cell phone is), be told to go outside to get a dolly but learn they don’t have any, go back inside to figure out how to get the dolly removed from your bill, and finally drop off keys. Ultimately, we got the job done, and all staff were friendly and timely. But the logistics were inefficient, and the truck truly smelled like a full diaper. So unpleasant.

Rating:

5.0

I would like to give thanks to U-Haul for being so patient with me on my moving affair and hope to be using your services again. Thank you D. J. Brentson

Rating:

4.0

Maybe make clearer signs for drop off?

Rating:

2.0

The office was severely understaffed. Wait times were loooooooong for me and the line behind me. Though helpful, the agent who checked me on was very unprofessional. One irritation was her struggling to open up a bag of candy to munch on while talking to me and simultaneously talking to the staff next to her about how badly the day was going. Her demeanor was very indifferent, and did not communicate while I stood there waiting for her figure stuff out. It took forever to get my reservation straightened out, even though it was made well in advance. Not her fault that it had been a long day for me, getting a truck early in the morning, wanting to unload and go home. She never made it clear that I indeed would have a storage unit until the very end, which was a good 30 minutes. Poor professionalism, poor communication skills, and the place had a really third rate vibe.

Rating:

1.0

I am very unhappy because when i rented this truck I was asked to buy insurance for the day and told it would cover everything. I slid into a snow bank when i arrived at my destination in NY and had to get a pick up with a wench to pull me out. U Haul said my insurance did NOT cover this but the guy who pulled me out said that in his experience U Haul always paid for this if the renter had taken out the insurance. The bill was $250 and I think U Haul should reimburse me for this. But, no one will answer my calls or let me speak to a manager. Ronn Richard. 216-337-1660

Rating:

5.0

Rear door was very difficult to close - reported to staff at return. Couldn’t figure out how to use app to pick up vehicle.

Rating:

5.0

Staff was awesome! Working hard, running out in cold and snow to move trucks and help get trailer set up. Those two rock!!

Rating:

1.0

chose online check-in. the U-Haul app shut down mid-check in not allowing me to do any checks. Found vehicle and there were no keys inside it, so I had to go into the location. after waiting 30 minutes I got through the line and the employees said "oh here are your keys" after taking a couple minutes to find my order. Then once I received the vehicle it still had stone dust or something in the back, so it certainly was not cleaned before I got it. Additionally, the air did not work at all. The first day we had the vehicle it was manageable because we did not need the defroster. The second day it was un-usable but that was not found out until we had filled it so we, as quickly as we could, unloaded the vehicle and brought it to the store. While driving I had to constantly clean the windshield with a cloth as it froze over. When we got to the drop off, I used the app figuring that was okay. But we went in to ask for a day to be taken off and was made to feel stupid by the staff that we didn't return by 10 and that we returned on the app. it was just a very demoralizing experience for something that was out of our control. We were promised a refund of the second day, but I haven't seen it yet so I'm not going to hold my breath.

Rating:

5.0

I was greeted promptly and the representative that helped me was very friendly and clear with instructions. The vehicle was clean but really tired. I rented a ten foot box truck that had 140,000 miles and drove like it. The right front wheel bearing is bad on that van and after 20 mph it screams so loud that you cannot hear transmission shifts and the stereo cannot be heard over the howl of the wheel bearing. I told the attendant that checked me out of the bad wheel bearing, he didn't seem terribly interested.

Rating:

5.0

Cleveland heights uhal staff is awesome! I worked with a lot of them over the last week.

Rating:

3.0

This location needs to get themselves together, one person told me one thing about returning the truck to be the keys in the cup holder and lock the door. I did and they are trying to charge me $125 for a key lost. I only did what they told me.

Rating:

5.0

Great customer service

Rating:

5.0

Everything was good they was on top of everything 💯

Rating:

5.0

The staff was very helpful and friendly, thank you guys Mr. Simmons.

Rating:

5.0

The staff is amazing 🤩🤩 the ladies are polite and funny they also work well under pressure they deal with a lot of different attitudes but remain calm thanks ladies

Rating:

4.0

I was lucky enough to get a unit on the first floor. I don’t know if there’s an elevator on the lower floors but I hope so. I appreciate the ease of access and the temperature control. Gated units are more exposed to other people’s things which isn’t great but that’s not unique to this storage. The chain around the door was always extremely difficult to put a lock on. Still, I appreciated that it was well lit, the staff were always pleasant and helpful. One other thing - it seems like there’s always a long term vehicle right outside the doors, that is potentially blocking the loading zone. Sometimes two cars. I appreciate that the rental came with a lock in and of itself, and having that rolling flatbed cart on site was a HUGE help. I would recommend this place to others overall, unless they have physical accessibility issues. And if needed, I would use it again. Any critical feedback given wasn’t so bad as to deter me from using it in the future.

Rating:

4.0

I love U- Haul. I been using you for years. I was told the storage area was under construction. I expected noise,& workers. Upon move in there were strong fumes. Didnt expect that, if given heads up, would of worn proper masks Overall a great storage unit. Would reccommend, but ask questions for a smoother experience.

Rating:

1.0

Was told when I called and got reservations there was and elevator on premises, that was a lie,had to accept because I'm 72 and was to tired to go looking for somewhere else.

Rating:

2.0

Hard time closing off account after move out. Ad to call multiple times to solve issues

Rating:

5.0

I can not say enough positive things about the facility, and more importantly, the Staff.

Rating:

5.0

Herleasha and her sister helped us and were professional, knowledgeable, personable, and courteous-ALL of the qualities I value in a customer service merchant and manager. Thank you!

Rating:

4.0

Storage units placed underground are inconvenient. Other then that, great service from the staff and 24/7 access is great. 👍

Rating:

5.0

The entire team was super helpful but the manager really showed the best customer service I’ve experienced in a long time. Kudos to you all!

Rating:

5.0

helpful in a last minute situation . Thank you all very much .

Rating:

3.0

The reason I said average because it was not communicated that our storage unit could only be accessed during office hours. We were given an access code and could not get to our unit after hours. It was very stressful and it costed us an additional day for movers. Other then that U-Haul experience was good.

Rating:

3.0

Y’all were OK until you owe me some money I would like my $187 dollars and $.10 to come on my card

Rating:

5.0

Thank you

Rating:

4.0

The young lady was very friendly, the only problem I have is I thought I had reserve a 10x10 storage, instead I got an 8x8 or something like that downstairs... Excellant ...

Rating:

3.0

My vehicle was damaged by the rep when unhitching the car tow

Rating:

5.0

Need a better entrance way for access. I went to unload my truck and could not get in, due to return 🚛 trucks after hours drop off, it will cost me another day so I can ann unload early and then do a 4th trip. Got to be a better way.

Rating:

5.0

Kudos I have no complaints!

Rating:

1.0

It was only luck that there were a few corporate guys there to help us. The "regular" staff just left during the day. The facility was over loaded with equipment and there was no room for trucks and equipment. We couldn't get into the storage we had reserved. There is no elevator for above and below storage access! What a joke! This place needs to be torn down and replaced. I will definitely NOT use uhaul storage again based on this experience. Josh did his best to help us, but as he said several times - "He doesn't work here".

Rating:

5.0

Each employee was friendly, helpful, met my expectations and went above and beyond to take care of my needs. I appreciate their professionalism!

Rating:

1.0

Rental attempt at the facility was a nightmarish experience. Your computer system failed to work after repeated attempts and was a waste of time. Finally had to use cell phone to rent the unit. Facilty person was helpful, but could not overcome computer system probkem.

Rating:

5.0

Perfect

Rating:

4.0

Could be a little cheaper

Rating:

5.0

I had to get my lock cut off my unit and they were about to have the maintenance crew come out the same day to take care of it.

Rating:

1.0

Didn't get storage unit

Rating:

4.0

Everyone was helpful and nice

Rating:

2.0

The store unit was not clean. It has a drainage system in the unit and made my unit have an odor, which affected my items in the unit. There was no light so I was working in the dark if I closed my unit for privacy. I asked for another unit the staff said there was no units available in my size. I would like a refund for the time I was in the unit.

Rating:

5.0

The manager and her co-worker was excellent and very professional in every way and I Want to thank them and kept up the good work,It’s really hard to find good help know

Rating:

1.0

I have many scars and battle wounds from the lights turning off while I was in the middle of storing my stuff the manager clean that she would get it fixed, never did. I had an original issue when I first got here when there was no staff there and they all bailed and didn’t tell any of the customers what they were doing and they just left and they were extremely rude and I told the manager about this and she calmedsomething of mine and it was nice for you to do that but you know they never fix the security issue with the lights the employees are still lazy do not care about them the customers and the last time my last day there I still had an issue where I was trying to check out of my storage unit and there were three employees sitting outside doing nothing and they were customer sitting inside weeding doing nothing but waiting for somebody that’s going to come that’s not going to come because they’re sitting outside talking to other employees I would never recommend this place I almost wanna never use Uhaul again it was the absolute worst place I could ever go everything I did but into that place had a fit through the size of a door otherwise it was a nightmare to try and get this other side door open and I just absolutely hate this place.

Rating:

2.0

Storage unit was filthy- we had to clean ourselves before moving furniture in. Otherwise everything was fine

Rating:

1.0

I hired a move help abd paid the crew (via Uhaul recommended site) to offload my stuff into the storage that I paid for (at Uhaul site). I was informed (by the move help) that Uhaul staff told him not to offload (unload) the Uhaul truck. The truck was just sitting at Uhaul yard. Uhaul keeps on charging me everyday for the truck I did not use even though it was returned (parked) at the Uhaul approved return location. Not only that, without communicating with me, Uhaul went ahead to close the storage I fully registered and paid for. I see this as a sabotage. I contacted Uhaul supervisor few times for help, she did not offer to help. All I was hearing from her was I cannot help. Even though this was a fully paid for service, I felt I got very poor value out of it. I felt helpless.

Rating:

1.0

Add storage facility when you were in the dark damp and deep recesses of the building The light can go out and there are no motion detectors inside of the storage units inside of the hallways leading all the way back to the entrance, I tripped on my stuff in the pitch black and then try to tell one of the people that work there who stared at me through a glass window and laughed at me after that as I was trying to move my stuff a very rude employee want to head and locked a door as I was trying to go through it and walked away saying she had a closet as I said it would’ve been nice to know before hand and she just mumbled something I probably didn’t want to hear. This is Sari is extremely extremely extremely dirty with trash all over the place mattresses slices of cheese broken plastic and sand lake debris from the asphalt thats deteriorating.

Rating:

5.0

I was pleasantly appreciated as a customer and Uhaul was very accommodating during a difficult family time. I am so appreciative of the staff, especially Lakeesha for her assistance and understanding. If future needs arise, I wouldn't hesitate to utilize this location.

Rating:

5.0

Amazing help. I moved on 12/10/21 , the two ladies working the morning shift view awesome and extremely helpful!

Rating:

5.0

Lady that helped me was very nice and considerate and understanding of my situation I appreciate her very much she deserves a hands up thank you

Rating:

1.0

They meant they rented me a unit and I had no access to get my furniture out on the first on the first day and no one could help me with that. And then when I went to go get my stuff even though I have paid the bill they added an additional lock and we're no assistance no I would never recommend this because most of the staff do not know how to handle customer service

Rating:

5.0

had excellent customer service and attentiveness from the staff, they made a stressful situation very manageable. I appreciate them so much.

Rating:

5.0

The staff is fantastic and accommodating.

Rating:

1.0

I have to remove all my belongs from Uhaul and put them into another company’s storage because whomever took my reservations made my life difficult at this point by putting me into a too small of a storage space and all my belongings did not fit they claim they couldn’t find my reservation so I stood around while she searched had to call around to other Uhaul’s for storage no luck. Now Im being put into spot that’s very uncomfortable and very tiring because I have to leave work in time so I can get all my things out and into another storage company and you guys are still charging me for your truck rental because I have to have it an extra day to get my situation handled. Very disappointed

Rating:

5.0

I was happy with my experience overall. I didn't care for the fact I had to be buzzed into my unit each time I came to storage. I could NEVER get a human on the phone to answer questions. The day I moved out, I was speaking to a lady about renting a Smaller unit. She fell asleep three times while I was standing in front of her. I asked her three different times I needed a SMALLER unit, she researched a LARGER unit. Complete waste of time. I would rent from Uhaul again in the future.

Rating:

4.0

No one's fault but my storage room was below ground level and had a steep stairway down. Made moving in and out more difficult

Rating:

3.0

i was very satisfied thank you and will use in the future and spread the good use as well to family and friends. BE SAFE

Rating:

3.0

I didnt get the right size truck so we had to make 2 trip

Rating:

5.0

Everyone was very friendly and helpful

Rating:

1.0

Workers was not clear on how to properly check into unit. Also, I feel as though they one of the workers at the location (nahrie or jahrie) did not take her job serious. She was extremely rude and unprofessional. I asked her to change my access code and she told me they couldn’t do it in store and that I had to call customer service but I told her customer service said that’s something that had to do in store. After I told her that she still insisted I call customer service and kept stating they can’t change it in store. I called customer service again and they told her the same thing. Then all of sudden she changed it in store when she seen I was actually on the phone with customer service. I was there for a extra hour for this inconvenience.

Rating:

5.0

Only that the staff, including Re’ne, went out their way to accommodate our needs. We appreciate your kindness and professionalism. samuel shareef

Rating:

5.0

The personnel were always very courteous, respectful and friendly.

Rating:

2.0

I was not knowledgable about the sizes of the unit so the unit I was assigned was to small. I shared what I had so the could recommend a size. I needed to exchange the unit which was on the second floor. I wasn't informed of the facility set prior to purchase or else I would have went else where. The larger unit was on the other side of the facility. We had unloaded the truck and turned it in and it was raining. I ended up having to pack y car with what I could and throw the rest away. The gentleman told me to close the door because it was closing time and we would not have any access. I said the young lady at the counter said I could. He went to verify and said you only can stay until 10p after which the alarm would sound and the police would arrive. I was frustrated and disappointed to say the least after driving 1025 miles to Cleveland. This was the location the Uhual company in Florida recommended. It should be said prior to purchase what the storage space set up is. Everyone is not familiar. I have never had to do this before. The rates at this location are almost double those in other areas. I was very upset and I am looking for other options to be out of ther before next month.

Rating:

5.0

Everyone there is great and very helpful.

Rating:

5.0

The staff at this location was above average at customer service. As long as I am in Cleveland this is the only truck rental and storage facility that I will use.

Rating:

5.0

Good people

Rating:

5.0

Demetri and the 2 sisters that run the reservation desk were extremely helpful, kind and informed. They were a pleasure to work with for the last 19 months. The moving crew was also professional.

Rating:

5.0

Lakisha was friendly and helpful

Rating:

5.0

Every aspect of storage and moving went well. It was our first time using UBoxes and if we move again, we'll likely use the same method. Very convenient!

Rating:

5.0

Grest customer service!

Rating:

5.0

The prices are good & storage untits as well

Rating:

5.0

For many years as a contractor , I utilized UHaul services! Now retired I find the service in my home town (Cleveland Heights & Parma) to be on point in all aspects of my needs ! Kudos to Parma & CH !

Rating:

5.0

U Haul met all my movin needs... I like the. 7 days a week availability of truck. And storage rooms. And first month free really helped me a lot. I hadn't expected to use storage...but I had to. Thnx

Rating:

5.0

Everyone I dealt with was excellent. Very helpful and caring staff. Well done!!!

Rating:

5.0

Everyone was courteous and excellent.

Rating:

5.0

Keesha and her coworker were amazing, friendly and prompt. My overall experience with UHAUL and having a UBOX delivered across country was positive.

Rating:

4.0

The staff at this facility was outstanding. Very helpful. Lindsay Florence

Rating:

2.0

There are mouse feices on my stored stuff......

Rating:

3.0

The facility did not have lighting in the units, and there was a whole in the wall. The facility appears to have rodents because there were mouse traps in the building.

Rating:

1.0

My whole experience with this storage facility was a disaster. The staff was rude and you can clearly tell management does not hold employees accountable. Would not recommend.

Rating:

5.0

busy location, took a while to wait for the service man to drive my truck out; but overall good expereince