Sorry, I was told I'd receive a first floor, (alone, disabled vet) but had to tackle the 25STAIRS and Second floor which I had No choice I was told on arrival, totally unacceptable...as well the facilities I had to get a storage container was 35 mins away, also a BAD INCONVIENCE, as well I was told there'd be Much closer facilities which I have used time ago, this whole ordeal was almost like a who cares type deal, when I got the truck, the person gave the key and pointed, no check or anything...people just didn't care for service no matter what state, pick up in RI or drop off and storage in Oh, pretty sad, I served our country Twice not to be treated as such...THE ONLY GOOD WAS THE TRUCK...have nice holiday...
Allen V | First ImpressionsSelf Storage Units in Cleveland Heights, OH, 44118
U-Haul Moving & Storage at Mayfield Rd
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Storage Customer Reviews
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Verified Customer Reviews
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How U-Haul Reviews WorkFirst time hearing about it.
michelle c | First ImpressionsI found U- Haul to be very expensive... I went to Columbus and back and paid close to 400.00 dollars.
derrick D | First ImpressionsFor two years I used the facility. I was well pleased with the location . Thank you. Maybe in the future, I may need your service again.
beverly S | Overall ExperienceEverything was good would’ve preferred a unit upstairs
karina e | Overall ExperienceAwesome experience , excellent customer service
darlene b | First ImpressionsVery clean storage , heating during winter, cooling during summer. Our belongings were packed during 6 months and stayed in perfect shape
Catherine L | Overall ExperienceTo advise units are stairs up not ramp no elevator assist ahead of time
DEVIN S | First ImpressionsGreat manager experience.
Linda W | Overall ExperienceVery good condition and excellent service.
GALEN J | First ImpressionsMs. Herlesha Russell fixed my storage and truck rental for me and I thank her, the General manager: After the guy on Sunday didn't help me get moved in, and I couldn't get my storage because he told me to move 1st, then come back to the store, then get storage, which cost me extra time and money: I arrived at 1:30 pm and he knew store closed on Sunday at 5:30, I didn't and I'm a senior citizen. If I see this guy who didn't give me his name again, I will turn and walk away.
Linda W | First ImpressionsThe majority of my items were mildew i dont understand how. I threw away 3 full bags of clothing . Plus, other items. My stuff was damaged, so i just left it there.
Nakia b | Overall ExperienceManager is amazing very Respectful Customer Service impeccable. Employee of the year. To travel from one state to another and receive that type of service was amazing U-Haul Cleveland Heights Thank you for your serv
Harry J | Overall ExperienceYes everyone was great, I would tell other people to use your storage I have been very sick since I used your storage space I had a stroke in March I have been having complications since I'm in the hospital right now.
ANTHONY S | Overall ExperienceDios les continúe bendiciendo
FRANCIS R | First ImpressionsJust money hungry quick to sale people things not knowing people living situations. They tax you monthly when you don’t pay on time. Never get a storage from them !
Shaiteria G | Overall Experience