Customer Reviews for U-Haul Moving & Storage at Mcphillips

Rating:

3.0

Credit card/Debit machine wasn't working.

Rating:

5.0

Oustanding service All the time with the best Manager ever!

Rating:

4.0

The trailer had some garbage left , an empty box with a container

Rating:

4.0

Service was excellent…. Thank you all

Rating:

4.0

Friendly and helpful

Rating:

4.0

Polite and good service

Rating:

2.0

The car dolly was completely unsafe and unable to use as I had intended to. 30 mins after I hooked it up to my truck and just left the city, the driver side fender completely fell off. Inspected and noted it had previously been broken and someone horribly welded it back together in a manner that it would never hold. Then I noted the ratchets from the straps being loose and would never lock in place to hold a vehicle. Called the location back immediately and they offered no help other than “call the roadside line”. I didn’t have time for this because I needed to pick up a vehicle ASAP. Dropped it off back at their location after I found other means of towing said truck I needed the dolly for. Told the employee I refuse all charges for this unit and I refuse any damages to be repaired. I then stated to have my credit card not charged and he told me a manager would contact me the next day, it’s now been a week, no one has contacted me and there’s still a pending hold on my card. Maybe DOT/ VIU should begin inspecting UHaul locations for unsafe equipment. This fender breaking off and tearing itself free of the electrical cable could’ve ended much worse and I’d be directing the injured to U-Haul for reimbursement.

Rating:

5.0

Everything went very well. Trailer was ready & staff on hand to both attach & remove. All in all a great experience.

Rating:

3.0

The staff was outside and immediately helped me with the return. Took about 3 minutes total.

Rating:

5.0

Very professional

Rating:

5.0

Very efficient and responsive. A pleasure to deal with.

Rating:

5.0

Staff was friendly and helpful

Rating:

3.0

get the trailer to me on time

Rating:

5.0

Easy as 123

Rating:

5.0

None

Rating:

5.0

Good service

Rating:

5.0

Drop off was quick and easy

Rating:

5.0

The straps that tie down the car ware in very bad shape

Rating:

2.0

The rental van smelled of cigarette smoke and was not cleaned from the previous use which is almost to be expected. When I got to my storage unit there was clearly some homeless people who got in there and spent the night. I found a used condom wrapper and small amounts of garbage all around the storage unit, pretty disgusting for a place where you are storing valuables and furniture. The personnel was helpful but the overall cleanliness of equipment was lacking. Overall I would not recommend u haul services for this reason and am considering a different option for longer term storage.

Rating:

3.0

The person that was at the desk in the morning was absolutely amazing. What a great person to deal with!

Rating:

4.0

Deliver the truck to the location and date on the contract. The extra trip to the city meant 5 extra hours of driving plus at 8 MPG the truck used an extra $100 in gas, plus the gas I used to drive into the city, plus a driver to drive my car back to Morden. which no one seemed concerned about. Wash it inside and out. Check for safety items like mirrors, and sun visors. Be much more organized and give some training to new and inexperienced staff. Make sure the customer gets the right truck and damage already on the truck be noted on the contract so your customer is not accused of possible damage. The check in and check out should be done efficiently and politely.

Rating:

4.0

Quieter cab

Rating:

3.0

Our vehicle wouldn’t start after leaving gas station, had to wait for road side assistance during our move, very frustrating. No compensation was offered.

Rating:

2.0

The equipment was not ready despite the early reservation of the U-Haul. They gave us a different one and then it turned out the other one was for a different customer who had just arrived. In the end, they had to have someone else locate our truck for us.

Rating:

3.0

Please maintain your vehicles better. The transmission in our truck was slipping very badly and it was hard to get it to shift gears. The starter was very weak and was acting up and wouldn't always engage. We were concerned about getting stranded during our move.

Rating:

4.0

Vehicle requires new wiper blades.

Rating:

5.0

Service is excellent 👌

Rating:

5.0

Friendly service

Rating:

2.0

Have working doors on the storage units, have payment arrangements actually mean something

Rating:

2.0

Pick up was great. Smooth & quick. Drop off was not great. The location was understaffed, causing for a long wait. Not the fault of your employee- he was great once he was able to serve us. You need to have more than one employee working at a time to ensure decently timed service.

Rating:

5.0

Nothing. all is good. General manager made a real effort to help me out. much appreciated.

Rating:

5.0

Thx

Rating:

5.0

Excellent staff and customer service, made the experience easy and enjoyable.

Rating:

5.0

I don’t think you have to change a thing. Your staff, the store and your equipment were excellent. I will, from now on, only use your service location and I will recommend you guys to everyone

Rating:

5.0

I’m satisfied with the service and representative was friendly, well manners and understanding. Im not happy with the way the company do the gas mileage but the sales Rep patiently explained it for me . Thank you .

Rating:

5.0

Have a full gas tank instead of one that’s more than 1/8th full upon pick up.

Rating:

5.0

As to customer service...all the equipment that is rented I.e. blankets, trolly, should be in the truck ready to go. Customers should not be expected to gather their gear. At the very least we should be told to gather the gear. I was not told and didn't realize I didn't have my gear until I reached my destination. Our job took much longer as a result.

Rating:

5.0

I have always been very satisfied with the service and vehicles at this location

Rating:

3.0

Mileage rate is way too high!! Ryder charges 0.19 cents per km.

Rating:

5.0

Great service! Keep it going!

Rating:

5.0

Krista and her team have been the best over the past bombed of years we've been with them. As we move out of town will will miss them and appreciate all of the help they have been. Thank you

Rating:

2.0

The guy wasn’t cheerful at all when my clients came in which was who I rented the storage for. They had to ask for the lock. They were told the lock was in the unit. It wasn’t. They had to walk back to the store and ask again. Then they have them a lock but they couldn’t open it. So they asked if they could cut the plastic to get the lock out. The service could have been better. My clients were t impressed.

Rating:

5.0

I’ve to much things to do . My son was helped me but was good Thanks you very much.

Rating:

5.0

You are always the best

Rating:

2.0

Significant problem with mouse droppings in the unit this past month. Access hours not as advertised on the website.

Rating:

4.0

Much better than Inkster location that had no truck even with a reservation

Rating:

1.0

We have a national account (99103220). booking was for 5 days. Truck broke down. poorly trained person, rather that just switching out truck, closed contract. then said because it's a national account I would have to rebook through call center. The locations general manager was of no support at all. This caused hardship to our business. No truck for deliveries. We have on occasion had issues with other trucks from other locations and they simply switched them out. In my opinion more training and a better general manager is required.

Rating:

3.0

Terminals that work properly and knowledgeable staff.

Rating:

1.0

U-Haul had zero winter tires and was horrid to drive. Nothing was explained well. Tried to get mobile pickup as it is an option on the site but was called 10 Hours before pickup that it was changed to later. Storage was the only positive. Overall experience was horrific especially driving as vehicle was horribly maintained and have heard horror stories regarding U-Haul but chose to ignore.

Rating:

5.0

I went into a diabetic episode and the staff jumped to help me and solve the problem! Thank you so much!

Rating:

5.0

An overall great experience!

Rating:

5.0

The agent was professional and even gave a courtesy call when I was running late for the pickup time.

Rating:

5.0

Great experience , the staff was engaging and very helpful. The equipment was clean and ran great. All questions were answered and rates were very reasonable. Will rent from the mcphillips location again.

Rating:

5.0

Century avenue

Rating:

5.0

Always been a customer of Uhaul. And they never failed my expectations. Amazing

Rating:

4.0

48hour rental would be nice

Rating:

5.0

Great service from attendant at McPhillips. The suspension on the truck was very poor. We were scheduled to pick it up on Pembina, near home, and ended picking up from a very far location.

Rating:

5.0

Very efficient staff, pick up and return was effortless. The trailer I rented was in perfect working order and even had properly inflated new tires..

Rating:

5.0

1010

Rating:

1.0

26 ft rental I booked was cancelled the day before my move day. I had to book two 15 ft trucks as they didn’t have a replacement 26 ft or 20 ft trucks. I was asked to pay extra for renting the second 15 ft truck. Their moving helpers scratched our furnitures badly. They were extremely slow and careless with our home and furniture. I am so disappointed with the truck and moving service we received from U-Haul. I don’t think I will use your services anymore and I won’t be recommending others to use it.

Rating:

4.0

I would have given 5 stars if it wasn’t for the smoke smell.

Rating:

1.0

I had originally booked 26 ft truck. I received a call from the store manager who told me that 26 ft is damaged. They downgraded me to a 15 ft. I asked her to give me another 15 ft so I can move my house. She told me that I need to pay extra for that. She wouldn’t offer the second 15 ft truck at the cost of 26ft truck. I think this is wrong, you shouldn’t be asking customers to pay more when you can not make the reserved truck available. The other issue is that I asked for two helpers. I chose the most expensive and recommended crew. They were extremely slow and careless. They damaged walls of the house we moved out, they scratched most of our furnitures. My wife is extremely upset, so am I. I don’t know how workers like this can be hired by your organization. I certainly won’t use your services again and can not recommend others to use.

Rating:

3.0

Brakes were very bad on our rental. When we dropped it off we already charged for the rental before we entered the store and we specifically said we wanted a different card to get charged. This was VERY inconvenient.

Rating:

2.0

It was too small too crowded the first day I went I couldn't get into the drop area.... next day was just enough room to get in.

Rating:

3.0

Did not reserve a vehicle at this location. Received a call the evening before, that truck was available at this location only, had to travel the extra distance to get this vehicle. Pick up location was average/ Charged my credit card, instead of letting me pay debit after return

Rating:

1.0

Your website said the INTERIOR dimensions of the trailer were 12’3’ x 6’4” x 5’5” (LxWxH), yet a boat measuring 11’8” long was too long to allow the door to close. We travelled almost 600km only to find out that the listed dimensions were wrong and the boat was too long to fit. I did not realize that 11’8” was greater than 12’3”.

Rating:

1.0

I put gas in a 26 foot truck and went to load up the truck and smelled gas look at it and the return line is off and pouring gas out well driving then phoned the place where rented from it was busy so got directed to another line in haul they told me to fix it my self they couldn't have anyone come out

Rating:

4.0

Why did my bill get charged 1.75 per mi when being told today my mi charges was 1.09? Please make the adjustment on my bill charged. Thank you

Rating:

5.0

Very good experience thank you

Rating:

1.0

I rented a storage, it leaks water from ceiling. I informed the staff and they told me maintenance will contact me, but nothing has been done yet.

Rating:

4.0

Everything was very smooth and easy to access.

Rating:

5.0

My whole experience from renting the trailer in Niagara Falls to the storage unit in Winnipeg from U-Haul, was a seamless process. Great experience.

Rating:

1.0

Nothing was good , my last experience with uhaul my unit was broken into and nothing said or explain to me on what to do. Lost alot of my things and nobody helped me with that.

Rating:

3.0

The young guy was having issues took over half an hour 2 refunds and recharge had to be done I understand learning curves so not to worried

Rating:

5.0

Great place, awesome manager

Rating:

5.0

Needs more signage’s the huge one

Rating:

2.0

Two expensive

Rating:

5.0

Great experience, thanks again! :)

Rating:

5.0

The staff each time I arrived from purchasing boxes and they carried to my car , to truck pick up to a last minute request for storage , I was treated with kindness and respect from knowledgeable and efficient staff!! Amazing experience and will highly recommend.

Rating:

5.0

The manager krista best customer service ever Awesome person

Rating:

5.0

Great customer service.

Rating:

3.0

The downspout by the storage unit causes the unit entrance to be frozen and slippery.

Rating:

4.0

Everything was great, happy to be in the facility

Rating:

4.0

Had issues getting in to storage unit because of losing key and staff were no help and rude

Rating:

1.0

No one pick up the phone during office time. No one reply the email I called in to cancel the storage before the due date to avoid to pay another month. However, the staff cancelled my storage a week later, now Uhaul is charging me another month of storage fee plus late fee. I am very unhappy with this.

Rating:

2.0

Broken in to multiple times with useless insurance that didn't cover a thing !!

Rating:

5.0

Thank you for letting me use the storage for my personal belongings. I really liked it. It was all excellent, and the staff was very helpful and friendly. Keep up the good work.

Rating:

3.0

Communications about billing was very poorly conducted I called to cancel over the phone a few times with no answer to this location. No message responses Called main office in which they confirmed they cancelled unit Got another call this week after already cancelled stating they need payment . Informed person calling that I already cancelled with main office Totally lack of coordinated access. For this reason will not access this location again I do share though on a late evening a young man was present and was very helpful with me.

Rating:

5.0

There was only one staff in the store and she was amazing. She was very helpful and kind. I highly recommend. I use uhaul services often and will continue to because of the amazing staff.

Rating:

4.0

Was easy to move in and out, the staff were friendly and very helpful. Krista was just GREAT! Will definitely use Uhaul again.

Rating:

2.0

Climate control didn't seem very good. The steel footings for my east wall were rusty. I wouldn't store any furniture I cared about in that locker. Separately: I slipped and fell outside the office door when I came to do my move out, and the whole parking lot was pretty icy. Maybe throw some gravel or sand down. On the plus side, all the admin stuff was easy and the staff were good in person and on the phone.

Rating:

3.0

Tried to confirm my storage location info and I was sent to 3 different location. I booked online.

Rating:

4.0

I am happy with uhaul but I am disappointed that I never recieved the free month as promised. Krista offered to cover November in lieu of but I don’t need storage for November. To resolve this I would like a credit to be put on my credit card. Thanks

Rating:

2.0

Worker I was dealing with messed up every step of the way. She assigned the wrong unit and we were trying to enter with our code but it wouldnt let us. We go back to tell her, she “fixes” it so we walk all the way over to try to enter our storage unit with our code... doesnt work. we walk all the way back again to tell her its still not working, she says she will meet us over there. Okay so now she tells us its not working cause she assigned the wrong unit so thats why the door wasnt unlocking. now i receive an email saying our rent is past due and im being charged a late fee... we dealt with her only two days ago.. paid for the storage unit that same day. So im confused as to why im being charged double rent for one month? I guess she must have messed up again.

Rating:

5.0

Very friendly and helpful. Staff are awesome and patient and made moving a more pleasant experience.

Rating:

1.0

I was stolen here :( I would like to get the insurance compensation.

Rating:

5.0

Very please, answered all my questions. Very helpful.

Rating:

3.0

The door on the storage compartment was too small and door broken. The staff was awesome though

Rating:

4.0

I was very grateful to find a storage unit so close to home, it was one of the last one's left. The manager was excellent to deal with, she went above and beyond to meet needs and staff were friendly. The only thing that I was concerned with was when I moved out the lights in the storage facility were out, and it was hard to see in my storage locker, also when I went in to sign papers for my move out the facility was left unattended and staff were all outside with customers waiting inside for service. I don't think the store should have been left unattended as someone could have stolen something and customers were wondering where staff were, it was very unprofessional on their part. Otherwise, everything else was great!

Rating:

5.0

Krista and her workers are all very friendly and helpful. Gave me a nice storage unit with lots of space. Would recommend for storage.

Rating:

1.0

It took me 2 days to get storage and it was not ready and not clean. I waisted so much time on Friday and Tarik said everything OK on Friday and he didn't rent it to me, I came on Saturday and Dave have no info in the computer. Its very frustrated, and anointing and after that my unit not clean and not ready.

Rating:

5.0

Over all I have no complaints here I know the hours are a bit tough do to covid and understand but over all great job the lady even remembered my name which is awesome

Rating:

5.0

The guy that helped me was very friendly and helped me get what I needed.

Rating:

2.0

The space was not secure nor safe. Regularly there were people gathered (blocking) the halls chopping bikes, obviously stolen. Did not feel safe entering to access my unit. Garbage and burned wires (from collecting copper) were left in the parking lot along with garbage and other debris. Would not recommend this location.

Rating:

5.0

l.love.everthing.thanks

Rating:

2.0

If I could rate this as 0 stars I definitely would. We put our sectional up for sale as the storage fees are ridiculous. The buyer could not pick up the sectional up until 4 days into a new month I told there was no refund for the remaining days of the month that we weren't using the unit. Therefore, they can rent out that unit and make almost double on it in 1 month. There was no light in that unit plus the ceiling looked like it was starting to fall in guess that's why there no light in it. I will never rent a storage unit from uhaul again and I will also not refer anyone to use uhaul. I was not shown how to check in or check out so I had no clue how to even get into the uni someone else had to show me.

Rating:

4.0

The lot was a little crowded with u-haul vehicles, as I tried to pull away with my truck and trailer after emptying my locker, I had to get out and physically move a small u-haul utility trailer from blocking my exit. No big deal, but leaving room to enter and exit is a good idea! Otherwise very good service.

Rating:

3.0

The outside door for access to the storage hallway was damaged and could not gain access. The U-haul representative had to go around and open the door from the inside. She indicated that they would have there repair personnel repair it soon. I have not been back yet to check if it was repaired.

Rating:

4.0

When I made the reservation the person I spoke to said a 5x10 would be big enough for my stuff that was on a 20 ft truck ... it wasn’t. Luckily the person at McPhillips noticed and was able to find me the right size, a 10x10

Rating:

2.0

I paid for 1 unit then they realized it had a lock on it so received a refund and then they gave me a unit at the Notre Dame facility. So when we get there no lock as was stood to me would be. Took a walk around with my phone in hand checking other units as was told by associate to do. Then he told me I'd have to.go.back to store to get a lock. Thankfully the manager at Notre Dame was a.very helpful man and he took his.personal truck to go get me a lock.

Rating:

3.0

Some difficulty with out-of-town call service when we were looking for the storage. Then request to be put on auto pay not recorded. However staff quickly resolved problems to our satisfaction.

Rating:

5.0

Honestly the staff are so customer oriented it's amazing. Facilities are accessible, clean, and convenient. Best of all secure. Will for sure again in future if needed.

Rating:

5.0

I only stopped renting from you because I had received a free year somewhere else.

Rating:

5.0

The staff were very helpful in everyday to assist me .. I felt very confident in leaving my things stored there

Rating:

5.0

The manager at this location is amazing! Thanks for all that you do!

Rating:

4.0

We liked our experience there.

Rating:

4.0

Would recommend to friends and family

Rating:

5.0

Very super helpful staff spent time with me went over everything. Turned a bad day into a good one.

Rating:

4.0

Very helpful

Rating:

3.0

Snow that was not removed in front of the storage locker melted and the water ran under the door and ruined some wood and panels that were stored in it. all furniture that had fabric was ruined.

Rating:

5.0

The staff where very helpful and polite

Rating:

5.0

A very pleasant experience, helped by very knowledgeable staff

Rating:

5.0

The person who helped me at mcphillips location., he took time to show storage locker. And i saw one i booked to small, he showed what was avavable, and i took that one. Excellent top notch service.

Rating:

5.0

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Rating:

4.0

The only thing that would have made this the perfect storage system would've been access to a forklift. The moving staircase can be very difficult with large heavy items.

Rating:

3.0

The only thing that was inconvenient was you had to create an account and input all your information, it was better and faster when staff did that all for you.

Rating:

2.0

Some of the staff were friendly and helpful, others were not. the unit that I rented was not well maintained. It leaked in a few places that had a patch job and there was water damage.

Rating:

5.0

The staff went above and beyond and were so accommodating.

Rating:

1.0

I'm still awaiting a callback. A uhaul customer service agent from the call center (or so I imagine) took my message & indicated that someone from McPhillips would call me back to organize uhaul acces

Rating:

5.0

We have utilized this uHaul location twice in the last month and the service from all employees we encountered was excellent.

Rating:

3.0

message received saying container arrived and I would receive a call to arrange pick up time, never received call. Called to arrange pick up time however container was not available when I arrived

Rating:

5.0

Very good service

Rating:

1.0

Had booked a storage unit online several days prior. When I went there, informed that the storage unit was not available. Frustrating because my moving company was coming the next day.