We had a wonderful experience , the front desk was very friendly and helpful to assist accordingly with our questions and needs. One improvement: On the application please describe clearly ( when the office is closed off hours ) the location of the drop off key. We had difficulty finding.
ANTONIO FCustomer Reviews for U-Haul Moving & Storage at Milton Crossroads
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing.. your workers exceeded my expectations. Give them a raise!
PAUL CClean and helpful staff
ANAND R | Overall ExperienceYou got a good service team, please keep it up.
IMAD M | First ImpressionsI didnt get the name of the woman working the counter but she was fantastic. Had a longish line before 8am in the morning and was still very friendly and helpful by the time I got up there.
BRIAN CThere was only 1 person for check and it was very slow. One person went in front of me and I was in there for 30 minutes. On return of the trailer there was no one to help with unhooking etc or check me in. I managed to find a person in the repair area to do the check-in because there were 4 other people in line with 1 person at the desk and I wasn't going to stand in line for that.
DAVID WI always came here great people and clean trailer, but this time the trailer was very old, it was rusty and was getting stuck that could not close the trailer.
MUHAMMAD SThank you for providing our storage needs. We had downsized our possessions for no longer needing your storage facility. Everyone we had spoken with was always helpful, friendly, and courteous. Facility is well maintained and clean of dirt and rodents. Again, thank you.
Floreden M | Overall ExperienceUnnecessarily charged me a fortune. Filled in the fuel yet charged me again on returning the vehicle. Really disappointed. No one even responded to my email. No use of taking surveys
Muzamil MBest customer service experiences for me each time , no long wait time for a mom like me on the go go go . The return was just a fantastic experience. Staff was awesome with doing the check on vehicle got my receipt asap . Quick and simple process very friendly staff . Love this location always friendly, store is well maintained. Staff is all around the BEST !! . 5 star rating keep up the amazing service you provide daily ! .
SUSIE Pwe returned it immediately as it didn’t fit what we needed. they said they would refund us and we were still charged
COREY WAll the staff were great to deal with
MAXWELL JVery clean
Kashan Y | First ImpressionsThank you!
JOAN O | Overall ExperienceCustomer feedback at store
MUHAMMAD CIt took almost one hour and half to finish One girl that only available on the counter????
ASHRAF BIt took almost one hour and half to finish One girl that only available on the counter????
ASHRAF BWell done 👏
Sameh A | Overall ExperienceEveryone was helpful and polite. Trailer was in great shape and lights all worked.
LARRY WGet rid of your scamming employee. His name is temi which I think is fake. And his email is kudiratadenola@gmail.com. Took money from me and told me not to worry about the gas charges and still charged me for gas charges. Insane.
FAISAL SGreat customer service from this location.
Edward PThe best! Place for U-Haul!
Saad QQuicker onsite check in process.
JEFFREY TUnfortunately understaffed one person handled check ins took over 40 mins. 2 people behind me one was there to return a vehicle the other just had a question about putting a pad lock on her rental unit they both waited at least 30 mins to be served unacceptable. No parking at the front for customers but lots of rentals for advertising. Gas in the van was as only 1/4 tank at pick up not full. Could have been busier due to it being end of the month and people were moving but there should have been more staff .
WILLIAM IThe truck and trailer we rented met are needs with no problems. The staff were great but I felt bad that the customer line was so long maybe have chairs and a number system. Ashley and her daughter (Snow White) are very accommodating also Sam was a big help in "truck yard". Lastly we rented a unit as well. Good location for us!
DIANNE RI did everything online. I arranged for an 8am pickup of my equipment. I even scanned my driver's licence online. The store opened at 7am, and, hoping to get a jump on my busy day, I arrived at 735am... I was already 5th in line, there was only 1 employee working, and the line was getting longer! A second employee came in around 8 (after, not before), and slowly proceeded to start her shift. After finally being processed, at 820, I was told where I could find my rental, and that an employee would be there to assist me shortly. I wasn't waiting any longer- they never showed up, I hooked the trailer myself, including chains and wiring, and followed the online prompts to confirm my rental, and left. It was now almost 840am. I was there for nearly 1 hour, and almost everything I did was ONLINE. Why did they not have adequate staffing at opening?? Why did they not have a "fast lane" for those who did due process and did everything online?? I'll be definitely rethinking any future rentals from this location if this is common practice!! I work in customer service- what UHaul provided at this location is far from that!!
ANDREW LVery good service
ANDRZEJ CNo carts available, difficulty with access complicated process, once you figure it out it's simple.
Karen D | First ImpressionsDespite having a reservation, I had to wait over 1 hour in line to pickup the trailer. There was not enough staff working. There needs to be better instructions for picking trailer up after checkin-in and for where to return trailer. The yard has zero signage directing customers on where to go. Will not rent again from this location
GEORGE VI was pleased and happy with the service
WILLIAM S | Overall ExperienceNo one answered the phone. I called 7 times and was finally able to talk to a person once. Pick up was confusing and there were no instructions for drop off, no people to help or guide me where I was going with a large trailer (not easy to turn around). Customer service inside the store was fine but one poor young girl trying to help 5 customers. They need more staff and better planning for pick up and returns. I've dealt with U-Haul many times and this was definitely my worst location experience.
DAVID GPrices are getting too high
DAVID B | First ImpressionsEasy online reservation easy pick up and drop off.
MARTIN CI suggest more prominent signage to tell people to disarm the units is in the garage bay and to start there. We went all the way to the unit only to have to come back to the garage/unloading zone. Secondly there is no notice that you have to manually open/close the garage door from the inside and that the automatic movement is only from the outside
ATUL-KUMAR S | First ImpressionsSuper Friendly associate at the Desk Answered all questions Best Customer service I've recieved for some time
RAYMOND GYou are the best location.
Ranjit BStaff and facilities where amazing Thank you for having me as a customer and I will recommend ur services to everyone
TONYA G | Overall ExperienceMore staff, there was a long and slow moving line
JILL RNeed more than one person working the counter
Betty B | First ImpressionsOne of my dissatisfaction was that I had to wait for one hour to get my van. My reservation was for 9:30 I got processed at 10:17 .You need to have more than one person on a Saturday rental. The person was were courteous. Also please advise the renter when making the reservation to come early as there is a long line to get processed.
MARIE-ANGE DReceptionist and other staff were friendly and accommodating.
Renato B | First Impressionsvery old equipment, we told the guy during pickup that it very old truck going from Milton to Fresno, CA, truck gave engine light multiple times, like was crying during uphill, it was very old like 2005 or 2006 model, alignment was not good. MPG was 4 only, it was very bad, semi trucks even now gave 8MPG
JALWINDER BThe lights on the trailer did not work properly and thus we had to use 4 way flashers all the time.
JIMMY SReally easy and upfront pricing, great staff and super clean facilities. A ton of affordable options and accommodations
JUSTIN Q | Overall ExperienceOnly one staff member working at the desk. Took over 35 mins to get the keys to the vehicle. The staff member was nice but she should not be the only one working at this location on a weekend when it's busy.
AMRINDER LVery smooth transaction! Moving day is stressful but UHAUL was definitely not- 6 star company
JANICE KI was charged an extra amount for fuel deficiency even though I am sure it was at the same level when I received the truck. When I return the truck, does the employee take pictures of the fuel level? If so, I want them sent to me. I am really not satisfied.
HAMOD AAwesome service.
DHAVALKUMAR PKeep up good work
TEODOR BNothing comes to mind. The service was excellent. Will highly recommend.
WAYNE DI was charged additional miles when I literally had to go back and forth to your Milton location because I couldn’t get storage when I initially went there.
CHUKWUDI O | First ImpressionsThe 10 x 15 unit requested was not accessible so we were given two side by side 10 x 10 units - unfortunately they were on the 2nd floor and at the absolute opposite end of the building from the elevator so unloading took twice as long as expected or more with elevator and distance- also they were supposed to put the elevator on service for us and never did - another huge time delay waiting each trip - Thank you very much for the free carts , they were invaluable -very clean equipment and facility . I am hoping they still honor the 10 x 15 unit rental cost if we go more than one month -Regards Howard
HOWARD C | First ImpressionsYou guys are already good
ABUBAKAR KAll good, Thank you
Bozhidar DThe truck was very bumpy and shaking need springs and shucks balance and service engine light was on The city I dropped the truck Innisfil Ontario had power outreach because of frizzing rain no power in town so I couldn’t fill up gas and you guys charge $30 for fuel up snd 37 litres $68 for fuel for 92 miles 147 kilometres ???? 37 litres can drive 300 kilometres I think it’s my last time to use UHAUL
CHIA CEquipments can be a bit modern. Provided equipment didn't even have reverse camera.
AKASH HIt's a long line every time I get to the office maybe more people in the customer service
BERNABE LEvery was awesome
Gurwinder SIn the past I have had good experiences at this location but this time it took forever to get served and when the manager did serve me she spent the whole time on the phone so when I said I wanted to decline the insurance she was no help at all and I was charged the insurance. I was already running late so I wasn't going to ask her to remove it and she already seemed mad at me for not picking the proper option. Then I go into the yard and wait 10 minutes, walk all over the place but was unable to find someone who worked there. I found the trailer and hooked it to my vehicle myself and left. FYI same thing happened when I brought it back later that afternoon....no one to be found in the yard so I just unhooked it and left it hoping someone would notice it was back!
STEVEN PI was charged for fuel even though I filled up in the same level. I sent the proof to the customer service but no assistance provided.
Amiel CFor now, keep doing what you're doing! Thank you for excellent product and service!
KEVIN BYou could have employees go out to show you where vehicle is parked since location has multiple vehicles. Other then that I have no complaints.
Rob BDrop off area is small , especially for big trucks. Key drop box is not well labelled
MICHAEL LGreat service.
JOHN SVery good 👍
GLEN HAmazing experience and the movers were excellent
Chidubem DAmazing Service, affordable, and reliable.
Sadaf H | Overall ExperienceN/A
ADEBOLA EI was very pleased with the service I received, and the ease with which I was able to reserve and book a truck online. As well, as tbe efficiency and ease I experienced once I was at the location to pick up my rental. Everything went smoothly. I only wish that I had been reimbursed for the blankets that I did not use, and were still sealed in their bags.
ARMANDO PGood service, but the vehicle (10' Truck - TM4758R) seems to have very poor gas mileage. I had to fill almost 35 litres of gas just for a 114 KM drive, which is really way too much spend for me. I'm not sure if there is an issue with truck gas tank or fuel sensor, but highly recommend you to please investigate to avoid bad experiences in future for customers.
Raj TI would like someone to call me about this rent about this and the fee at 905-673-2000 please ask for Michelle Raven
BRAYDON SThe staff were very professional and pleasant to deal with. Job well done.
ALLEN RWhile the staff at Milton uhaul are amazing the head office and billing are beyond difficult to deal with.
Laura R | Overall ExperienceThe tow dolly was old and the ratchets were rusty. I was very surprised that the rental price was over 3X that of your regular trailer. I likely would not rent one again. Staff were friendly and helpful though.
PAUL RGot the auto hauler for a car that I had bought, specifically because the trailer had front tie down straps to secure the car. I figured that these would be checked on-site before customers take the trailers to make sure they are in proper working order, and length. So I didn't check them before the trailer got hooked up, thinking U-HAUL would make sure these straps would be as advertised in the videos. Well, didn't I find out that was not the case after getting the car up on the trailer to find the strap for the rachet end happened to be about 4 ft short. Had the car hooked up with the safety chains only and had to start my very long and slow drive home. I now know to make sure the straps will be long enough if I should need to use a trailer again in the future. I guess it still is true that the rental locations still won't put money into making repairs to things as there is no money in it for them..
ANDREW HIt was the end of the month when everyone is moving and trying to rent things and only one person was working at the desk at the time which was about 9:00 a.m. in the morning. I also paid for insurance that I guess is now automatically included in vans and trucks but nobody informed me of this change otherwise I would have rented a bigger truck
CHRIS H- Put a key drop off box in an accessible location and have it look like the one on the app. - Clean the truck’s cargo and seating space - Routine maintenance should be done on vehicles - brakes were sticky and the exhaust had a hole
Sally NIt would be interesting to adapt GPS to your vehicles. Inform clients type of gasoline the vehicle uses. Better information about where exactly dropp off the keys of the vehicle. Thank you for your services!
MARIA CCustomer service was excellent. Friendly and knowledgeable easy to work with.
james w | First Impressionsthank you it all went as planned
ANDREW SExcellent Cervice 👍👍
OSCAR AThe truck had some sort of liquid sprayed on the dash and was never wiped up. Weather stripping was bad, could hear so much road noise coming in the cab.
KEVIN DGreat experience all around! Thx
CHRISTINE N | First Impressions100% recommended
GLENYS RUpdate the picture of the key drop in the app
ALAN GThey tried to charge us $72 for gas, gave us the truck with hardly any gas soon as we drove it off the lot the gas light came on. Then they told us we had to bring it back by 3pm but made a mistake and after we rushed to return it they said oh the other people didn’t show up you could of kept it for the whole day. This was our favourite location they did give us $20 compensation but still not worth the headache
KELVIN NThese ratings are all for the young lady who helped me. She was the only person working and had a huge line, she was extremely helpful and knowledgeable. There should be more staff to help her manage the line.
Chelsy F | First ImpressionsGreat staff
Dwight M | Overall ExperienceI had another storage locker with a different company, and wish I had chosen uhaul sooner. I liked the loading docks, the security, the staff were so friendly. this would have fit my needs a bit more than the other option.
RACHEL P | Overall ExperienceThanks everyone! U-Haul is such a great company! One stop shop for all your moving needs! Cleanest place ever, well organized and maintained- Very friendly and helpful staff as well ! Everyone I found during a month move was always helpful! Not easy to find such experience nowadays! Strongly recommend you ! Thanks
Alberto M | Overall ExperienceVery easy process at this location. Helpful staff, friendly environment
JUSTIN Q | First ImpressionsConvenient location and clean facility with multiple options for dealing with moving matters.
VIO R | First ImpressionsGreat service and facilities!
Imran K | First ImpressionsI would like to thank Jackie for being so helpful. She showed me how to drive in, put in my code and helped me take my items to my unit. It is so well lighted and clean. Having the drive in bays make winter storage so convenient. Thank you to all your staff.
Colleen M | Online Move InStore manager was very friendly and helpful. Good sense of humour
Kristopher P | First ImpressionsUnlike a vehicle rental experience with Uhaul, this facility and staff are top notch. Never an issue, and always happy to help with any queries.
saverio v | Overall Experiencehappy to have my belongings in a safe and well taken care of thank you
marg s | First ImpressionsVery happy with the service provided and overall facility is kept very clean and modern.
NAYYAR A | First ImpressionsIts was my first experience and she was so helpful with everything. I am very happy with the service.
Muhammad H | First ImpressionsChristine at the Milton U-Haul has been such a pleasure to deal with. She has gone above and beyond to make the faculty look exceptional.
CAROL N | Overall ExperienceI have used a lot of storage services across the GTA in my life- this was by far one of the best in terms of ease of use, and customer care/service. Even when issues did occur (because nothing in life is perfect!) they were resolved quickly and supportively. Big thanks to this team!
Murray C | Overall ExperienceGreat staff and very helpful
Lara D | First ImpressionsYour staff were knowledgeable and extremely helpful. Very pleased with my 6 month experience.
ROBERT S | Overall ExperienceVery expensive !
Meagan P | Overall ExperienceZahra went out of her way to make sure that I was getting the best service I truly appreciate her taking the time to answer all of my questions thank you so much Zehra
JEFFERY H | First ImpressionsThe customer service from Zhara was over and above. Not only did she make the process simple but she assured me on the entire process, recommend things I did even think of. At eh beginning of the process (rental) I was very worried but left with a smile and the feeling everything was going to be fine!
Lori S | Online Move InI found the ability to reach staff by phone very difficult to the point where I had to visit facility and stand in a huge line to answer a couple of questions this happened on many occasions
matt i | Overall ExperienceThe app does not show my booking.
Fredric S | Online Move InProfessional and courteous staff made my experience a breeze
SEAN G | First ImpressionsVery helpful staff, everyone I dealt with for over a year were professional and took rhe time to walk me through. The facility is top notch, clean, bright with all the resources you need for storage. My furniture was in pristine condition with very little dust to clean off after moving them back home. Highly recommend this facility for your long and short term storage needs.
Tomi D | Overall ExperienceThe units were clean and the staff extremely helpful. I was very pleased with the assistance I received.
camille l | First ImpressionsBright and spotlessly clean. Staff are knowledgable and kind. Interesting architectural design that makes one want to move in.
Bonnie B | Overall ExperienceThe staff in the office was helpful but the associate that was sent to help was very unfriendly
judy i | Overall ExperienceNothing but positive things to say about the staff and the whole place.
MARIO H | Overall ExperienceStaff are fantastic
RON O | Overall ExperienceStaff are very professional and super friendly, I would highly recommend this U-Haul storage location.
Mike N | Overall ExperienceI got a unit on discount. However, nowhere did it state that half the unit will be covered with a vent. The dimensions of the unit are not 5x5 anymore if I can't utilize the space. The staff were very friendly and helpful though!
Umair A | Online Move InIt was smooth sailing from the time of reservation to booking and then move in. Very clean and well maintained facility, would recommend it to those who are looking for a climate controlled facility to store your home goods, short or long term.
Sameera A | First ImpressionsThe Milton location was recommended to me by the young lady who delivered my U-Box. She did an amazing job and the Milton location saved me. The person the desk as amazing the woman who ran and cleaned the units was amazing!!! The facility is great so you can pull in and use the cart. Thank you great price and great service. Courtenay I have already recommended UHaul to many who are planning a move
Courtenay O | Overall ExperienceVery clean and organized facility and staff is very friendly and cheerful, great customer service.
Mike N | First ImpressionsJust moved in so far very good
Janice M | Overall ExperienceWonderful host who opened our account. She listened and provided the right answers to my questions. Very helpful.
michael b | First ImpressionsVery impressed with the unit, staff, security and service
KATHY F | Overall ExperienceSecurity was not apparent. I was able to walk in via the loading dock without any code or swipe card.
NANCYANN H | Overall ExperienceLove the team here, always reliable!
MATT m | Overall ExperienceAlways keeped clean and the donation area is great.
SHAUNC M | Overall ExperienceLine up was way too long for end of them month . Heard nobody wants to Work there . So it's seems staff is minimal. They is no issues to check in one you have a staff member there though . Took awhile to get someone to hook up my trailer ! Almost seems like a self serve . Yes I unhooked it myself when I returned it. Lol When I picked up the trailer in the lot were they're strored I was told by a staff member she was waiting . She was nowhere in site when I got there. Niagara or St Catherine's uhaul was a better experience overall for me .
NORMANW S | First ImpressionsWhat a nightmare, first off, the unit we reserved wasn't available. To comp the mistake, they gave us a month free in 2 smaller units. Second level vs a drive up which isn't great but w/e not the end of the world. Only they never put the paper work in correctly so we got locked out not once, not twice but 3 times. Phone support couldn't help either. Then after we had already moved out and closed the account they continued to harass me over email about missing payments on a 2 units we never even used. Not only did they ignore the responses to their emails, they persisted in sending collection emails. The elevator to the second floor is slow, closes aggressively, and the button doesn't always send you down. The alarms constantly go off and staff ask you to ignore them as it's normal. I also suspect people might live in one of the lockers as they parked their car in one of the loading stalls for several hours despite unloading only a few items.
JUSTIN C | Overall ExperienceStaff is very friendly and helpful
LAKSHMIKANTHA R | First ImpressionsVanessa at the Lawson location in Milton Ontario was phenomenal! In a time when I am hitting walls while dealing with flooding she made the process super easy
Laura R | First ImpressionsVery impressed with how clean and organized the whole building is kept, definitely the best storage we have every used for over two and and a half years. Thanks to all you staff.
richard c | Overall ExperienceI can’t recall their names, but the 2 girls I dealt with were super friendly, helpful and knowledgeable. They made the rental process extremely easy and I would definitely recommend to friends and family as well as my extensive professional network. They helped me with a smile the whole time. You are blessed to have such dedicated employees at the front of your store.
Vicky D | First ImpressionsThe access timings for the storage may be increased till 12.0
MUHAMMAD I | First ImpressionsThere was supposed to be a lock kept inside the storage unit but when we opened it there was no lock and we had to run home and get our own. We moved in after hours so there was no one on sunday past 5 at the office to talk to.
Manas S | Online Move InWe appreciate our storage unit
BRUCE P | Overall ExperienceVery convenient, well maintained and easy to use facility. All staff are friendly and very helpful.
ROMAN J | Overall ExperienceLighting was ok, could be a bit better in the storage room. Secure? Sort of. Doors open a lot, seems anybody can get inside.
Margo K | Overall ExperienceOpportunity for improvement: the alarm seemed to be triggered frequently and randomly and is very loud, bit unpleasant.
FRANCOIS G | Overall ExperienceLot of people skills
Pablo C | Overall ExperienceIf needed I certainly will go back there
alain g | Overall ExperienceIt is wise to rent a storage unit at a place that also can rent you a moving vehicle if needed in the future.
DAVID B | First ImpressionsI've stored my things here twice and I have to say I m slways satisfy with staff and the place is clean and temperature gear to the times which secures the things in storage I will always come back to uhaul milton because it's safe staff always willing to help and it's convient . All my furniture intact over a year in storage . Excellent service
ANNELEE L | Overall ExperienceAlways friendly and helpful staff. Very easy to enter and exit the building, very clean and well kept. Thanks.
Kirk M | Overall ExperienceEasy to book online. Accessible when I needed. Good staff!
Helga D | Overall ExperienceI had a wonderful experience overall with the storage of our household items at the u-Haul in Milton. Although we did encounter a couple of small problems over the two years we were there, the staff bent over backwards to ensure the problem was solved immediately and to our satisfaction. I would highly recommend the James Snow location to anyone needing a place for storage.
lorne t | Overall ExperienceOnly drawback was the number of price increases
Chantelle P | Overall ExperienceWonderful and knowledge front staff. Large, clean and safe facility.
BRENT M | First ImpressionsThe front desk folks and the old lady maintaining the storage facility was absolutely sweet. Thank you so much for your service
Dilip R | First ImpressionsVery accessible, clean, and great location in Milton.
rotimi o | Overall Experiencefriendly Staff
arun j | Overall ExperienceThe staff Haley was very helpful,and pleasant.
Bibi H | First ImpressionsGreat experience.
jesvy p | First ImpressionsVery pleased with the storage facility. Would use this location again. The only negative is that there aren't enough carts during busier times.
Lynda R | Overall ExperienceVery clean and fresh atmosphere
ZAHOOR B | First ImpressionsThis has been my best experience ever with a storage facility to date. I received incredible customer service and support from Haley, Maddie and Christina. Thank you all for your help and for making this such a great experience.
tamara b | Overall ExperienceWORST CUSTOMER SERVICE EVER. I would NEVER recommend the Milton location to anyone. Rude and uninformed staff. The manager refused to resolve an issue. She chose to text with the employee at the counter rather than take a phone call from us. ZERO resolution skills.
APRILE P | Overall ExperienceEasy time, great staff, an employee told me customers are priority, and jumped to help me. Vanessa was very helpful.
Derek P | First ImpressionsThe storage facility is very well maintained with climate control and very good access. The staff is friendly, knowledgeable and helpful.
ROMAN J | First Impressionsstaff very helpful
Sandra H | Overall ExperienceI have a concern that my locker 3031 is not setup correctly, there was no green tag on it and when I opened door to get free lock that was supposed to be inside the alarm went off. Also keypad calls me Selvin. When I spoke to office they gave me a lock which I put on locker and alarm went off again. Told office and they just said as long as my lock is on. I move stuff in Dec 22 and hoping alarm does not go off every time I use locker
SCOTT R | First ImpressionsBeing able to reserve a unit in advance is a great idea. A better explanation and map direction to the units location would have been helpful
William B | Online Move InClosed our office and will use the unit as storage. The location is very clean and well maintained. Really impressed!
Packet L | First ImpressionsThe staff was so good, pleasant and helpful. They bent over backwards to accommodate my needs. Would highly recommend this company.
Magdalena K | Overall ExperienceZachary (Zack) was very friendly and helpful. He made sure the process was smooth and answered all our questions He gave us storage rooms in the new facility and the caretaker of the facility Christine was also very friendly and helpful. She went out of the way to help us out and made sure we were worry free and that the process was smooth Thank you team U Haul!
javeria r | First ImpressionsI reserved a unit a month ago and when I came to take possession it had been rented to someone else. I WAS NOT happy. I had to settle for a smaller unit farther from the original one I wanted. Your survey should have a scale as to how helpful the staff was or if I would recommend to a friend. The gentleman I dealt with did help me find a solution but someone on your staff gave away my unit and should be held accountable. The facility is clean and beautiful. and I might recommend it but right now I feel like I would not.
SEDGWIWICK M | First ImpressionsVisit on Oct 17 10:57 am Extremely impressed with location, very clean and well maintained. I believe the male employee I was dealing with was Zachary, he was extremely knowledgeable, friendly and beyond helpful. Very impressed with this location and will definitely use them again and highly recommend them.
Darcy O | First ImpressionsWell done ! I’m happy & Best of luck.
Jehan M | First ImpressionsThe Girl name Vanessa is excellent in customer service relation 10/10 .
HARMITSINGH S | Overall ExperienceN/A
alexander b | Overall ExperienceVery attentive and professional staff I’m not going anywhere else from now on Milton location is where to go Alan Guillemette
Alain G | Overall ExperienceKeep up the good work
Frank C | Overall ExperienceThe map and path direction could be improved. As in the beginning all corner if you have a sign saying xxx to xxx room number in this.
ABDUL F | First Impressionsgreat location and staff... even when busy and stressed they remain calm and helpful. Appreciate it, thanks!
BRIANS R | Overall ExperienceI have been using your storage facility since it first opened. I do have some suggestions. 1. The temperature information does not state celsius or fahrenheit. 2.There should be an email and a better signage before you enter the garage and at the keypad to remind customers to key in their password to their unit. The alarm sounds are very loud and when it is sounds unexpectedly it's scares the customer. 3. Also information regarding when this alarm, what should a customer do and what it means. 4. More CARTS!, there are not enough carts. I'm not sure if the second level has carts, it not, with the amount of units, the number of carts are insufficient. Perhaps having carts for second level could resolve this issue.
maria d | Overall ExperienceBest facility by a mile. Lots of indoor loading areas for both big moving trucks and smaller vehicles. Lots of dollies which is rare for a storage facility. I think the donation area is probably the best thing that this location has going for it, compared to any other storage facility I know. And bathrooms are conveniently located right by the loading areas. The only negative is the horrible alarm that sounds when loading bay doors are opening and closing. I can see the purpose when closing, but don't know why it has to happen upon opening too. What is the danger when a door is going up? It is such a loud, grating alarm. And the loud alarm that goes off regularly inside the building when someone forgets to check in at the keypad and opens their locker door. It sounds like nuclear war just broke out. Otherwise, love this place.
Katherine L | Overall ExperienceVery pleased with my uhaul storage and rental experiences. Thank you so much
Judy D | Overall ExperienceI moved to a different city with more space for my stuff so I no longer needed the locker. A summery of my experience and the facility. Always clean and in the promised temperature range. This may sound trivial but when you are digging to the back of a locker for a box the temperature is an important thing. Access 24/7 with your access code made the experience of retrieving or storing seasonal items or anything else for that matter very easy. Great location. I loved the drive in bays. And finally when I needed to rent a Uhaul van or truck the staff were not only friendly and polite but also easy to deal with. Very pleasant folks. I put my locker on a monthly billed to credit card and got an email every time it billed from Uhaul confirming the payment. No hassles of remembering to pay each month or getting locked out for forgetting to pay. The move out process was very easy, a nice change. Every try to cancel a phone or cable service. This was a breeze in comparison. What I needed all in one place with great staff.
Michael S | Overall ExperienceStaff was very rude inattentive an lazy
Deanne T | First ImpressionsHave rented units from this location in the past.
Arthur C | First ImpressionsVery pleasant and satysfaing experience
PREDRAG P | Overall ExperienceStaff are super friendly and helpful. Gorgeous facility.
Sarah M | Overall ExperienceSo unorganized, dirty unit outdoor with stuff still in it, given the keys to someone else locker when asked to change, sent back and forth to unit 4 times, had to pick a locker for them which "leaked". Got a refund and left. Major waste of time and setback to our moving day with extra costs to moving company. Get your staff trained and your units ready for customers, can't be that hard.
MASON C | Overall ExperienceNo toilet paper in washroom nearest loading area…. Not enough moving carts.
GEORGECRAIG G | Overall ExperienceAwesome job! Mia (sp?) was so friendly and courteous!
Tracy V | First ImpressionsSomeone damaged the door of my unit, so that I couldn’t get access. I waited for over a month and spoke to different people at the counter who could not tell me when it would be fixed. So I moved my storage somewhere else where I have access. When I gave my notice and told the person why I was moving the response was well we could have moved you to an operational unit, but that was not offered until I had already moved out. I’ve been a good client and my opinion would be retain good paying clients instead of having to try to get new ones.
Connie S | Overall ExperienceStaff was helpful and friendly. U haul has everything you need to store and move your belongings.
Michael M | Overall ExperienceLittle on the pricey side Wish I could have got a rebate for the timed not used
Dan M | Overall ExperienceWally was amazing ! Great experience
Aman S | First ImpressionsGreat!
Raymond H | First ImpressionsGreat service !
Eileen L | Overall ExperienceService is great. During you should provide more parking close to store doors
kimberley k | Overall ExperienceThis facility has very helpful and pleasant employees. The locker areas are immaculate. It’s all lit brightly and kept exceptionally clean. I will not hesitate to use this location again.
Lynda T | Overall ExperienceThe ladies are amazing- should out to Laura
Jennifer I | Overall ExperienceVery pleasant and helpful staff. Great experience will definitely recommen and return for other business.
Brad M | First ImpressionsThank you
Nazha N | First ImpressionsWhen I had an issue the staff was eager to help. I did have a long wait time to have my call answered but it's obvious that they are just taking their time to ensure the customer is taken care. Worth the wait for that kind of service!
Kimberly H | Overall ExperienceEvery time I had to interact with this business it turned into a frustrating, unsatisfactory experience. This began from the moment I rented my storage unit, when I didn't realize I needed ID, so I was refused the unit (even though I had just rented a U-Haul truck that I drove to the location). Being from out if town, I had no way to go home, get my ID,and be back before closing so I was forced to go home and rent the truck in the morning. Unfortunately the location I rented it from required the truck back in the morning, which I was unable to fulfill, and I was charged for an additional day. When I returned the next morning to rent my unit, I purchased a lock and provided a credit card for pre-authorized payments. A month later, a few days after the rent was due, I received an email advising that I had been charged an additional $15 because of my rent being late, I had no idea that there were any issues, yet I was suddenly charged for this? I promptly responded to the email advising that my rent couldn't be late as I was set up on pre-authorized credit card payments. I received an email back from manager Vanessa advising that my card was declined so that's why I was charged. I knew that there were no issues with the card so I asked Vanessa if we could confirm the expiry date to begin with. I didn't receive a response so about a week later I sent a follow-up email urging that I would like to get this resolved before the next payment was due, which also was unanswered. I then paid the overdue amount, including the $15 and emailed Vanessa yet again, to confirm my payment (through the card they were supposed to have on file) and asked her again to confirm the expiry date. She did not respond to this either. I then emailed U-Haul's general billing department, who I also never received a response from. As expected, a couple of days after the next payment was due, I received another message advising that once again, my rent was late and a $15 charge had been added to my account. I furiously responded once again, to please confirm the card information with me and expressed my displeasure that I was still dealing with this issue. Once again I received no response. A week to two weeks later I sent another email asking to resolve the issue or escalate it and once again, received no response. After a month, I was charged another $50 and had to escalate the situation myself to be resolved. This was dealt with to my satisfaction and I moved on, with no payment issues. It is unbelievable to me that a customer can be charged extra for no wrong doing (I gave the representative the card to enter for pre-authorized payments), and that they should have to waste so much time and effort to have the matter resolved. Unfortunately I wish that was also the last of my issues. In October I had to get some items from my unit. I arrived and discovered a chain on it, preventing me from opening it, with no notice or communication of why. I went all the way up to the office and was informed that my lock wasn't sufficient (that would be the same lock I purchased, for the unit, from U-Haul the day I rented the unit). I was provided a new lock and told someone would be out to remove the chain shortly. We waited 10 minutes and my husband finally went into the building and found someone who could do it. I was extremely bothered that I hadn't received any communication of this lock issue. I live in another city so it takes me a while to get there. What would I have done if I had shown up outside of business hours! Just be stuck without access? Why couldn't I have been notified of this issue through email so it could have been resolved? Why did I have to go through all this trouble, and why was the lock suddenly an issue when it wasn't when I bought it for the unit? Overall, any staff member I have dealt with has been fairly pleasant, with the exception of the manager Vanessa but I am so glad to have this entire experience behind me and never ever deal with them again.
Stacey M | Overall ExperienceI was told they do not read mind i rented in milton when i got rhere i was told to go to torinto to get truck. I was told to take a uber to get the truck. Or take $50 credit. Un professuonal
meghan c | Overall ExperienceStaff were super helpful and clear with communication
Vinoala J | First ImpressionsI dropped the truck with fuel plus the receipt given. Still they charged for fuel to my card. Contract no 25705253
Jaspreet K | First ImpressionsMs.Sirizzotti was far and beyond helpful! I’ve been served by this lady in the past. And 3years later Ms.Sirizzotti has proven to be more than just a service person! You have a invaluable employee! Dedication like this is unheard of in most establishments today! Ms.Sirizzotti empathatetic manner give me the peace of mind that I needed! Because she was calm I regain my sense of calm, since I was about to leave your parking lot not know what the day will bring! I was able to accomplish all that I set out to do! With no incidence a safe journey and with a happy out come! Ms.Sirizzotti taught me one lesson there is still some goodness left in the way people treat others! I hope she becomes one of your professional instructors and top managers! Some people go to university to learn those qualities! Ms.Sirizzotti has those natural abilities and is worthy of recognition! *And by the way please raise her pay! Note: there were other employees present that were very kind and supportive! The truck was very clean and well sanitized. The return intake lady was friendly! Thank you for the Service you provide in Milton! Respectfully! Marlene Irwin
Jennifer I | First ImpressionsThis storage facility, as well as the staff, are the best I have experienced. No question best value for my money.
Victor M | Overall ExperienceVanessa was amazing and extremely accommodating. She made all the difference for us.
GEVON A | Overall ExperienceKept my stuff for over a year at the facility. Felt very safe and secure. Place is very clean. The staffs are always available and ready to help. They make you feel welcome. Will definitely use the facility again in the future.
Olu K | Overall ExperienceVanessa was amazing!
Lucy M | Overall ExperienceThe experience reserving storage was a nightmare. Was given partial information in bits and pieces leading to me coming back three times and making one phone call just to be able to reserve. Eventually I reserved online, something the first employee never said was an option and kept insisting, with an angry voice, that I have to come in. When what he could have said is I can book online and come in to check in. Each time of the first two times I came in I was surprised with a new requirement to get storage. The staff made it look and feel so complicated when in actuality it is not. Also the locker had a bit of trash in it and when I asked for it to be cleaned was told someone will be right there. An hour later no one came...very unpleasant experience trying to book and move in FROM CUSTOMER PERSPECTIVE. I'm sure staff will think otherwise
Ponfa B | First ImpressionsExcellent location! 8000 lawson. Milton ON.
Lesley D | Overall ExperienceI booked a cargo trailer and it didn’t work so I cancelled that and was going to rent a locker but cancelled that to now I’m getting an email saying I owe $55.77 when I never even used anything! Within one week I’ve been threatened with being sent to a collection agency. Horrible services!
Adam K | Overall ExperienceInitially we were assigned a locker on the 2nd floor. Took our furniture up to this location however the locker was already taken. Were reassigned a locker on the 1st floor as nothing left on the 2nd floor. Despite the fact that my phone number, email and credit card were all on file, I found a "denied access for lack of payment" on my locker in July. A past due notice was sent to my daughter in Burlington not me in Milton. Then a "pre-lien" notice was sent to my daughter. Something obviously went wrong. The staff corrected the situation but said that these notices originate in the USA.
Leigh H | Overall ExperienceUhaul helped us out tremendously with our moving.
alfredo a | Overall ExperienceAll my needs were taking care of. There was a gentleman named Steve ( maintenance) who was extremely kind & helpful getting me to my unit & he explained every so well to me.? I felt Steve when out of his way & advised me so good .
Eileen L | First ImpressionsThanks
jason v | Overall ExperienceThe staff we’re very friendly and helpful. I would definitely recommend the Milton location with a five star service. The ladies at the customer service desk helped me a lot with making the right decision for my storage unit and the packing materials and boxes. Thank you
SAMANTHAJANE A | Overall ExperienceThe general manager Vanessa was amazing. She was very helpful, polite, and accommodating. I would recommend this location to anyone needing the services of Uhaul.
Diane C | Overall ExperienceOne male staff would not identify himself although we did know his name. Through errors of staff we received 2 default payment notices even though they were given a credit card for monthly payments. Then our locker was tagged for non payment. Noah, the unidentified staff, was unapologetic for the situation and spoke to us with attitude. Seems like no one is fully trained and really know what they’re doing. . Again we notified staff we were cancelling and moved our items out on Saturday September 10th. We were assured a payment would not go on our credit card. Of course we received a notice our card was being charged.WHO IS MANAGING THIS UHAUL? WE WOULD NOT USE UHAUL AGAIN AND DEFINITELY NOT REFER TO AMYONE.
William L | Overall ExperienceBeth was absolutely amazing in helping get the 5x5 unit.
Bashar S | First ImpressionsAbsolutely no complaints
Randi C | Overall ExperienceThanks for delightful workers and easy move in
jason v | First ImpressionsVery helpful
paul p | First ImpressionsWell priced storage compared to everything else in the area. Vanessa and her team always made sure everything went smoothly, and any issues were always immediately resolved.
Adam Z | Overall ExperienceVery friendly staff and helpful.
Paul C | First ImpressionsWish you were given the option of a couple of lockers to choose from. So if you have extremely heavy you could be on the 1st floor or if you have limited mobility. Other than that it was a great experience!
steven b | First ImpressionsGreat helpful staff. Very clean and easy access
MARIO H | First ImpressionsWe’ve had items stolen from the garage. The organization of the vehicle storage is basically non-existent. Customers and employees park vehicles in aisles, in spots not assigned to them. In can be impossible to retrieve your vehicle at times, because others have blocked the aisles or parked in front of your spot. We continue to be charged for this service months after leaving.
Ryan K | Overall ExperienceOverall no real complaints other than the manager being useless and unresponsive to calls messages and emails. Staff was as helpful as the could be. Facility is clean.
nicolle p | Overall ExperienceNot particularly friendly or efficient I paid a few days late because I was out of province. When I returned a week after paying I was locked out even though I had paid. I came into the office to inform them that I had vacated my first lockup and the account was not closed and I got another bill. I came into the office to inform them that I had vacated my second lockup and I subsequently received another bill! My code was changed without my knowledge by one of the staff who denied it.
JOHN S | Overall ExperienceThe staff at the Milton location on Lawson Drive were amazing. They were extremely friendly, courteous, knowledgeable, and helpful. I would highly recommend this faculty and renting with U-Haul .
Christopher H | Overall ExperienceHat’s off to the staff
jude F | Overall ExperienceI will always use Uhall, you guys are awesome
jude F | First ImpressionsMy experience so far has been excellent. Great staff and storage facility. In particular, Noah has been an AMAZING HELP. His great energy and experience has helped me throughout the process. I can't thank Noah enough for his assistance. Great rates, great facility, great staff Noah has been 5 stars!
Joel S | First ImpressionsThe lady that serviced me was absolutely AWESOME best customer skills that I have seen in a long time. Patient kind and very helpful.
kimberley k | First ImpressionsAmazing staff always so friendly went above and beyond, the girls at the front where great explains how to access my unit made sure we where comfortable with it, even walked down to the unit with me to help me find my unit. The facility is always so clean and tidy. If I could do 6 stars I would. Keep up the good work.
CHRIS C | First ImpressionsNoah was so knowledgeable and friendly!! Great customer service!! Keep up the good work!!
CHRISTINA P | First ImpressionsKeep up the great work.
Arthur S | Overall ExperienceWhen I first moved into the unit, I was moving my stuff at the beginning of the pandemic. The staff, gave me the wrong information and a few mistakes with my file. When I had spoken to a staff, which turned out to be the manager and she was very rude and brushed me off. I later came to visit my unit and found my lock was removed and told I wasn't paying for and couldn't access my unit. The staff made my transition to move my stuff a very stressful experience when it didn't need to be. My experience with U-Haul at the beginning was not well received, but at the end it was agreeable.
Celine S | Overall ExperienceThe staff was always happy and helpful. Vanessa made me look forward to seeing her every month. You definitely need more employees like her
darlene P | Overall ExperienceGreat staff, good rates
Mark S | First ImpressionsDifferent
FAUSTINO S | Overall ExperienceYour Customer Service Rep Vanessa was pleasant and knowledgeable and was able to answer all my questions. She reviewed with me the procedure to enter the facility, on and of hours, giving me a map with all the notations that I needed. Thank you Ron Olinyk
ron o | First Impressions👍
PARULBENYOGESH B | Overall ExperienceFriendly helpful staff
Gladys M | First ImpressionsI would never recommend uhaul to anyone. I went in 2 days prior to get a quote on a truck. Was given number and returned only 2 days later to book. They wouldn’t accept the original quote. And charged me an extra $1500 for the same trip. I asked them why. All they could say was prices change. $1500 is a bit extreme of a price change. So now instead of just driving to my location and dropping the truck off. I have to drive an extra 2 hours. To get the truck to its drop off point. This is bull crap. And on top of that I received a phone call saying no trucks are available and I may have to drive 2 hours to get one….. I don’t have this time or money for fuel. This company is an absolute joke.
taylor t | First ImpressionsI would never recommend uhaul to anyone. I went in 2 days prior to get a quote on a truck. Was given number and returned only 2 days later to book. They wouldn’t accept the original quote. And charged me an extra $1500 for the same trip. I asked them why. All they could say was prices change. $1500 is a bit extreme of a price change. So now instead of just driving to my location and dropping the truck off. I have to drive an extra 2 hours. To get the truck to its drop off point. This is bull crap. And I received a phone call saying no trucks are available and I may have to drive 2 hours to get one….. I don’t have this time, or money for fuel. This company is an absolute joke.
taylor t | Overall ExperienceA clean and very secure facility. Pricing is reasonable and they don’t raise monthly rental fees every couple of months like a lot of their competitors.
Tyrone W | Overall ExperienceThis is the best facility to store
Syed N | First ImpressionsThe staff on March 10th (5:30 pm) were FANTASTIC, having to adjust your personal life and move it into a storage locker is a stressful time, the ladies were friendly, kind (and funny) which made the process so much easier! Thank you!
CHRISTIANE R | First ImpressionsGteat service and great staff. They went well above to help. Thank you all very much.
Victor M | First ImpressionsWhile the storage location in Milton is very good the staff is excellent. I can't compliment them enough. Not just professional and efficient but great attitude. Thank you very much.
Victor M | First ImpressionsFriendly and professional staff, very helpful. Account easy to manage. No surprises - Info clear and accurate. Excellent overall experience. Definitely would recommend them for rental equipment and storage facility.
Jean P | Overall ExperienceUnit is so clean you guys deserve 5*
Manpreet G | First ImpressionsThank you!
stacey h | Overall ExperienceVery positive experience. Rented locker for almost 4 years, visiting several times to retrieve and/or add items to unit, and eventually, after a many trip process, emptying out locker. Every visit facility was very clean, very well lit, and very easy (to navigate, and having proper equipment available to me). Staff was super friendly and helpful both over the phone and while on premises. I have had to use storage solutions many times, and this by far has been the most positive.
Elaine M | Overall ExperienceStaff were helpful. Clean facility
Vinoala J | First ImpressionsAll very good. We appreciate Working with you. Thank you
Jean-Michel I | First ImpressionsVanessa and staff were terrific.
Vincent T | Overall ExperienceThe staff and service was great. They were accommodating with our live out date. We appreciated that. Less stress on our move date.
Lisa C | Overall ExperienceVery convenient. Friendly staff. Easy to access. Will use for further storage needs. Thank you for the service
Clara P | Overall ExperienceThanks for all the help
BRANDYMICHELLE M | First ImpressionsThe manager did an exceptional job, she went above and beyond her duty, every thing herand the staff was excellent from her and the staff. I am amazed!!!
Abdel K | Overall ExperienceHad storage rate wrong and hopefully it will be corrected by January. Spelled my address wrong but wasn't too concerned about fixing it. Also spelled name of other contact wrong and didn't correct that either. Was very disappointed I have to use my credit card for the storage rental instead of my debit card. I had my banking info ready. The spot where I currently have a uhaul storage spot in Sarnia had no problem with taking the money monthly out of my bank account. Your facility said I couldn't do it unless I had a visa/ debit card which I don't. Why are the payment options different from 1 uhaul to the next? This is very inconvenient.
Maureen O | First ImpressionsI recommended someone and they got 2 10x10 units
SALINA A | Overall ExperienceI am so much impressed with Uhaul help and quality of service. I always like to keep one service provider for each activity....and Uhaul has multiple solutions for multiple activities .....it saves me a lot of time and effort. And your staff is beyond compare.
Awtar P | First ImpressionsVery friendly staff and exceptionally clean premise
Tanya P | Overall ExperienceStorage was a good experience, Your truck rental was not. I booked a truck a few days in advance and had a confirmation, came Friday night to pick up and I was told you were out. Why would you send me a confirmation if you cannot provide the vehicle. I can't explain how inconvenient that is for me. reservation # 25610760 big fail
Stephan W | First ImpressionsGreat staff, they ensured that my experience was excellent.
Brian F | First ImpressionsI am giving average star because on the day of my moving the elevator broke and was stunned to find out that the entire storage had only one elevator. It wasn't fixed entire day. I had to manually move all the boxes and furniture from 2nd floor to ground floor and then into the truck. It was a nightmare for me and my family.
SAIF R | Overall ExperienceThe facilities are very clean and well lit.
Fareed M | Overall ExperienceWe very much appreciated being able to keep our daughter and son-in-laws' possessions in our storage unit for an extra three days at no additional cost. Their purchase closed on Friday and we got them moved into their first home on Saturday. It was a lot of work, but immensely satisfying. We will continue to use your trucks and storage facilities in the future. Thank you. Nigel & Beth Gunding
Beth G | Overall ExperienceThe elevator not working ...hey but sh!happens
ANTONIO D | First ImpressionsI wasn’t planning to rent the storage pass the 28th. On the 29th I phoned them after receiving a late penalty email. The person on the phone said I still owed them money for the two lockers I rented I was told it was my fault I didn’t tell them. At the end of the day I feel scammed because I wasn’t protected enough not even with a warning not even a nText 491 dollars gone just like that
Greg I | Overall ExperienceVery good and fast attention to the public thank you very much 👍👍👍
Marcelo F | First ImpressionsThe lady at the front desk was very very helpful.
joseph g | First ImpressionsAmazing team and made our move Amazing thanks to Melanie at the 8000 Lawson location
jenyne g | Overall ExperienceThe worst experience I’ve ever had renting storage in 20+ years of doing so.
Alex O | Overall ExperienceWally (sp?) checked me in. He was most helpful, courteous and efficient.
Beth G | First ImpressionsExcellent staff and very helpful for all your needs.
GERRYM C | First ImpressionsExtremely clean. Facility looks brand new. Rented a van and small storage room. 1st month free rent! Free door lock! Staff was very friendly and helpful (even when I set off the alarm). Don't forget to enter alarm code when entering and exiting storage area! You can back up your van to the loading dock and they have dolly carts to use. They give you a map so you don't get lost...lol Load your junk and roll it over to your room. Boom...done!
Kevin S | First ImpressionsIt was very frustrating that I was assigned the storage 2 times and both of them occupied already. I need to went back to the front desk from warehouse twice to correct this. I dont know how storage system was so inaccurate. On 3rd time I got a vacant storage till then I was totally exhausted with all stuff moving from one point to another. Poor storage status management!
Himanshu S | First ImpressionsFirs unit assigned was not the right size for me ( this is on me) so I requested a bigger unit when I went to review it it was not empty, so I got a third unit and the lock was missing. Trying to access after business hours ( Sunday 6 pm ) and the code does not work
Pablo L | First ImpressionsGreat focus on customer service.
MUNA S | Overall ExperiencePrice was reasonable, convenient location, well lit & well maintened, supplies available, loading/unloading bays work for car& trucks, dollies available. & was able to get insurance & use my own lock. Cannot fault it at all.
Suzanne G | Overall ExperienceI have been a customer for the past few years and always had a great experience dealing with your staff. Great job!
Randy R | First ImpressionsRat poison was put in by British Texan McCain Thugs
KARTHIKEYAN L | Overall ExperienceLost our reservation and offered zero compensation. We’re unable to provide appropriate storage fir our needs. Staff were rude and unhelpful. Totally unacceptable customer service.
MIKE B | First Impressions10/10
Harmit S | First ImpressionsEverything was excellent. A straight and forward moving experience. Staff were friendly, helpful, and communicated clearly - very appreciative for their customer service. I also really appreciate the cleanliness of the facilities. This shows pride in the product and reputable dependancy on the UHAUL brand. There was only one small hiccup, where the lock that was supposed to be in my unit was missing, and had to wait for another one to be brought to me, as I could not leave my items unattended.
Joe D | First ImpressionsWe go through so many time trouble to access our storage. Whenever we go their is a note ACCESS DINIED to get open wast our 1 to 2 hours. Even set up per payment with credit card, I received payment not received and late fee charged. Your phone and emergency talk button easily wast 30min to 45min. Lots things to need improved. Very tuff to get access to own rented storage.
FAIZ M | Overall ExperienceAvailability of choices of indoor vs outdoor storage was limited. There were no outdoor storage units available.
Lorna F | First ImpressionsA very well run and friendly outfit in Milton. Thank you
CHRISTOPHERA M | Overall Experiencea great shout of appreciation to the staff that assisted. she deserve all the stars there is.
HOWARDD T | First ImpressionsClean and orderly. Easily accessible. Good and respectful staff.
Bethany S | Overall ExperienceVery little parking, there was always a long wait, usually only one person working the counter. Staff very knowledgeable, great service.
Andrew L | Overall ExperienceTruck was not ready upon arrival, took 30 minutes to locate and supply. Storage unit was locked out, could not get any help after hours. Very disappointing experience. I would appreciate a call about my experience 905-598-4575. Faisal
FAISAL M | First ImpressionsNot informed on entry procedures. Did not know that you have to sign in on outside and also inside or alarm goes off when opening storage lockers. Mattress carts are not wide enough (10 inches) most mattresses today are 14 to 16 inches . Very impress on cleanness of storage lockers and customer area.
richard c | First ImpressionsI made a reservation for a large storage and when I got there with my truck full and ready to be unloaded and stored, I found out that there was no storage available.
Nicoleta C | First ImpressionsVery fast and convenient move in process. Facility is very clean and well maintained. I highly recommend U-Haul in Milton. Staff is great. I had a pleasure of dealing with different employees each time and each time the service was excellent.
BARTOSZ S | First ImpressionsPrefer having more moving carts available
alex s | First ImpressionsVanessa, is indeed a Wonderful asset to the UHaul Corporation, She is friendly, very knowledgeable and goes out of Her way to help the customers out. Lucky to have Her in Her capacity. Her professionalism reflects onto Her team.
mike w | Overall ExperienceThe staff were extremely helpful and pleasant.
Kirk M | First ImpressionsMade arrangements back in April for both a 20” truck and a 10” foot aware storage unit ti discover no 10” foot square was put aside fir me , had to go to Milton location with a major delayment with 6 people that I paid for to use 3 extra hours in move. Then was told I had to pay for extra mileage charge fir the travel distance that I had accrued . Very upset and disappointed. I also have to now take my possessions out July 14 in a move upcoming and travel 40 minutes as apposed to 15 minutes from my original destination in port credit . So not only upset but now I have to pay out more money to movers fir the distance they must travel to make my movie. Plus your fee of travel fir the truck coming July 14 2021. Your customer john brucki .
JOHN B | First ImpressionsI have used the storage for one month and left two days before my due date and next month I got a letter saying it’s time to pay for next month I called the office and talked to a gentleman he said oh so sorry we will fix it and two months I get a letter again final notice with 284 dollars to pay called again talked to a man from head office he told me the Uhal ni Milton will call me back on Monday and today is Wednesday nobody has called me yet???
Anna C | Overall ExperienceExperienced lack of communication with staff in a timely manner. Was locked out due to administrative errors even though paid in full for the year. Not competitive with renewal quotes.
Neptune R | Overall ExperienceI am extremely happy knowing the my belonging are3 in safe place
luay a | Online Move InThe customer service person who checked me in on June 19th was very friendly and efficient. She seemed to genuinely care about my needs and went the extra mile to get me a unit on the first floor.
LINDA S | First ImpressionsThis place is very well managed and kept clean. Customer service service is very fast and efficient
James T | Overall ExperienceI booked and paid online. The experience was great and trouble free.
Steve P | Online Move InThis experience and easier and better than I thought it could be. I was sincerely impressed with the facility and the help that I received there.
Michael M | First ImpressionsThe facility is clean and has an area for recycling furniture which is great for the environment. The only thing I would have to say is that the price to space ratio is a little high. Also, I thought we would be reimbursed for the time we did not use the unit but has paid for. We closed it 7 days earlier and received no credit which other storage facilities do provide. Aside from that, no complaints. The staff at the Milton location are friendly and helpful. A job well done.
Vanessa K | Overall ExperienceThank you for your service
Christopher A | First ImpressionsI am very disappointed with the over all experience, Staff is very professional and helpful but over all booking or computer system is very poor. I wasted 2 hours on May 24th to add an additional storage space, I was told to find an empty unit anywhere so staff could assin to me, I found a unit with help of your staff, and it was done in correctly. Units assigned to me by your staff with my locks and 2 units were locked by your system by non payment. It costed me $250 extra with movers and lots of stress and time wasting.
Amir Q | Overall ExperienceA few little hiccups but the staff on site especially Phillip, Stella and Wally made sure everything was correct and made sure our experience was a positive one! These three individuals are assets to your organization and should be recognized as such!
daniel j | First ImpressionsPoor organization skills!! People have to be trained. I went because of my past experience. Someone should call me so i can list the events. Poor customer relations. The general manager did not even respond to my email
Norman K | First ImpressionsMy experience was excellent but could use more carts as there were none available at the time I moved my belongings in to the unit.
lori M | First ImpressionsI had a storage unit with u-haul for about 3 years. Every-time I visited it was clean and well maintained. All security and fire systems seemed new and in good working condition.
ADEL H | Overall ExperienceBeyond my expectations.
jerry p | Overall ExperienceNothing but a great experience in every way from the cleanliness to the staff.
stephan H | Overall ExperienceYour front staff is not friendly. Especially the females staff. Some of the staff was not following covid-19 rules.
faiz m | First ImpressionsVanessa was extremely helpful. She answered all of our questions and processed our rental agreement in a very short time. Exceptional service. Sergio
Francisca G | First ImpressionsVery convenient , well trained and decent staff , both Karimaand Miranda are extremely wonderful support , went above and beyond in explaining the best options , well done ladies you made our decision so easy Keep up the good work
HARIS I | First ImpressionsMy vehicle was stored in the warehouse. It was dirty and dimly lit. A few times I could drive in without putting in my code. The big door was left open at times.
tom g | Overall ExperienceEverything about this location was great. Staff was lovely, helpful. Great, roomy, clean storage spaces (I had rented two different sizes during the year, both exactly as described) I appreciated the two separate loading docks, both indoors, which made moving things on rainy / snowy / cold days super easy and comfortable. Staff understood my needs due to a small disability and put me as close to the front doors as possible. SO much better than the current storage facility I'm at. Unfortunately I moved over 130k away otherwise I would have kept the Milton location.
Laurie E | Overall Experiencevery nice facility and staff. great security systems
William M | Overall ExperienceNice place for ssfe storage
Suresh C | Overall ExperienceStaff and management were amazing
Rhonda M | First ImpressionsTo many alarms but far better then I expected. Plenty of moving carts , lots of room. I would recommend to anyone
jerry p | First ImpressionsThank you for all you helped me with.
Colin E | Overall ExperienceThank you very much with your help Vanessa!
Tarek S | Overall ExperienceThe storage facility is very clean and easy to use. Th gentleman that I dealt with was very helpful and explained very well how the storage facility works and the access to the facility.
Angelo R | First ImpressionsWe had 2 storage units at this location. It was always maintained and clean when ever we had to visit. The staff was helpful when we needed something. I would recommend using this storage facility.
Adam M | Overall ExperienceBecause of our need to relocate both our home & business, we have experienced a number of storage companies; Public Storage, U-Haul, Apple/Access & SmartStop. The last 3 had indoor climate controlled units. Apple/Access were just not clean. U-Haul was far better, but did not have the size required (10x30) when we need to rent. SmartStop was the best. Your bay doors are the best. The lights really aid to the safety and provide excellent information regarding when to enter or leave. The facilities at Lawson & those of SmartStop are superior because they were built for that specific need. Apple/Access have adapted warehouses to meet their needs; which in my opinion, just did not work as well as yours. Miss Vanessa, the manager, was very helpful and was always smiling.
David G | Overall ExperienceVery clean, well lit up, secured safe storage facility.
Dan G | Overall ExperienceThe Team in Milton were always friendly and professional and willing to assist at every opportunity.
Stephanie P | Overall ExperienceThis is a clean and well lit facility close to everything.
Kenneth M | Overall ExperienceU-Haul storage at Milton cross roads is amazing! I was there for over a year and never had any issues. Always clean and well taken care of, and plenty of bays to move in and out. Vanessa, the general manager, is incredible! She does her job thoroughly and professionally, always displaying a high level of empathy and compassion, and willing to go above and beyond to ensure customer satisfaction. I highly recommend this particular location for a of your storage needs!!!
Anne D | Overall ExperienceThank you for the friendly and thorough customer service while I had trouble with my credit card!
emmanuel p | First ImpressionsReally liked their professionalism. Very courteous, excellent staff. To me the best storage in Milton
sONIA T | Overall ExperienceAll I can say is thank you for keeping me informed on my monthly charges and the experience was most welcomed
laura w | Overall Experienceonly complaint is that the units are picked by the system and I could not get a unit closer to my other two units
ANDREA F | First ImpressionsWalter was great! Although hey.... there is a rodent trap in my unit... is this supposed to be there? Thanks, Jason
Jason D | First ImpressionsU-Haul storage was the best storage facility I have used. Well lit, secured and safe, clean, and reliable. From now on I'm using U-Haul for all my storage needs.
Dan G | Overall ExperienceExcellent customer service for the Milton Ontario location. Beyond my expectations during this challenging Covid year, I appreciated everyone’s support. Merry Christmas to all! 🎄 Viera
viera p | Overall ExperienceWonderful Place. I am 100% Satisfied with the services I got and strongly recommend the business.
Sajid C | Overall Experiencebooked online, then did same thing in the office, all my requirements wasn't met. i believe i was overly charged, and i made nothing less then 3 calls before i went in person. and what i was told in person was different from what i was told when i called. not looking forward to using U-Haul. Services in the future.
Ayokami E | First ImpressionsI was really impressed with how clean and well kept this building was. The line at the desk was never long and the staff were friendly and we never had to wait for a spot at the loading docks.
Shannon B | Overall ExperienceJust wondering why none of your staff wear masks?? The attendant that was signing us in to rent a truck and storage, coughed a couple of times into his hand and passed me some paperwork. (Not that I think he was sick but in today's world...not appropriate.)
stephen a | First ImpressionsThe text message that was sent did not tell me to enter the code at two different locations. The phone help didn’t know that either. Uhaul phone help was wonderful but after 2 hours and then trying to contact Milton staff I still couldn’t enter. We were charged for the first month even though we had a one way rental.
BRIAND M | Online Move In4 stars because there is no way to contact the location directly t make any changes. the call to customer service is a long wait.
Jayesh N | First ImpressionsVanessa and Zack went above and beyond our expectations for Uhaul service. They were both, patient, friendly and accommodating. We had to unload our uboxes into a storage unit and all of the staff we encountered along the way were very helpful as well. Our experience with Uhaul Milton was a welcome change to the poor customer service and experience we had to deal with from the se marine drive location in Vancouver. Our experience with Uhaul Milton Lawson Rd location really restored our faith in Uhaul and we look forward to using your services again when we move out of our unit in the bee year.
Lisa C | First ImpressionsMy experience at This particular location was disgraceful. I have booked a size 20 truck 2 weeks prior only to get there on the day and was offered a size 10 truck. Naturally I was angry but what got me really upset was the guy at the front desk. He could not even apologize, instead he told me to go call 1800 Uhaul and register my displeasure with them or not take the size 10 at all. I was shocked at his response, he was very rude. Another lady came out and appears to be the manager, she said she didn't like my tone and decided to cancel the size 10 truck too anyway. She said she Uhaul does not rent to my type anyway. I was left with no truck that day and my whole day was ruined. I am a black man, and I genuinely believe I had my first direct racial abuse that day. Otherwise, what does she mean by "Uhaul does not rent to my type anyway". It was disgraceful. If my size 20 truck wasn't available, I understand these things happens and I expect the customer service person to apologize, atleast show a bit of empathy. His words were "dude we only have a size 10, take it or contact uhaul" . I could go on, it was disgraceful.
Sakiru B | Overall Experienceonly comment that I have is, I was still in the facility after 10 pm, and it would not allow me to log out of my visit. Please make sure my access is allowed on my next visit.
ANDREA F | First ImpressionsWaiting in line for over half an hour and couldn’t reach them on the phone at all
Jonathan p | First ImpressionsExcellent facility and very professional quality service.
john j | Overall ExperienceROY MADE RENTING EASY AND CONVENIENT. HE WAS ABLE TO ANSWER QUESTIONS AND TAKE CARE OF EVERYTHING WE NEEDED. PLEASANT EXPERIECE
william m | Overall ExperienceAmazing staff and facility
Saravana K | First Impressionsonly the return of the truck procedure was a bit difficult. When we returned the man at the return area just told us to leave the truck and go. When i went online i found out we had to take photos and enter info so we had to go back. Storage area was great.
Chantelle P | First ImpressionsI did an online rental(without going to the physical store) and the unit allotted was pretty much in the other corner of the entry point/elevator. I do notice that most units this size are empty as I walk to my unit. And the unit was not locked with a tag that could be broken as per the email. Rather it was locked. So I had to go all the way back to loading area, drive to the front office and then do it all over again. The unit and facility is pretty clean and the next visits were smooth. Still not so happy with the ‘faraway’ unit with so many empty units in between.
Anandh A | Online Move InGreat prices compared to similar units in Milton. Friendly staff. Extremely clean. Would highly recommend to anyone in the Milton area. Mike Prong
mike p | Overall ExperienceWait times to meet staff for anything is pretty much 10-15 mins everytime.
Anandh A | Overall ExperienceVanessa was terrific... professional and excellent attitude.
dean M | First ImpressionsMilton location on Lawson Rd provided me with EXCELLENT customer service. The staff were friendly and knowledgeable. One suggestion to maybe have another person on the shift to ensure the phone calls are answered and not required to be put on hold all the time. It appears this a busy location and another body would be required on a shift. Nonetheless I would certainly use them again.
DEBORAH F | Overall ExperienceMany thanks to Vanessa and her crew
Ayokunle A | First ImpressionsOne issue we have had to do with the service elevator. The door closes way too fast, and the floor of the elevator, when stopped at a floor, rarely lines up with the floor of the level. This results in (1) difficulty in even getting into the elevator, and (2) a challenge getting the dollies/carts up and over the lip of the elevator. Also, the carts would be better if they had brakes on them, so as to not roll away when loading or unloading. Finally, the loading dock does not line up with the back hatch of the trucks (we were using one of your trucks), resulting in either a hazard getting in and out of the truck, or having to leave the truck well away from the dock, in order to have to fully extend the ramp. Thank you.
Elizabeth S | Overall ExperienceHighly recommend !
Gary G | Overall ExperienceStaff are always courteous and polite. Very clean , organized location.
BRIANS R | First ImpressionsStaff at this location are always polite, efficient, and professional.
soomy b | First ImpressionsAll the staff are great in customer service.
Gary G | First ImpressionsThe free month saved me when my furniture wouldn’t fit in my new place. Staff was helpful.
Joanne H | Overall ExperienceIncompetent billing, insulting to charge me, I think it's all paid and then I receive an email saying I owe $20 and if I don't pay within a week it'll be sent to collections. You did the same thing to me 5 years ago. VERY INSULTING! AND DYSFUNCTIONAL!
David M | Overall ExperienceReally nice staff, just darling, very pleasant and patient and accomodating. One young lady in particular has been extremely helpful to me. I believe her name is Taylor and she deserves a big thank you and a shout-out. The facilities are cleaner than some hotels I've been in!! Very happy with the location, service and, well, everything actually. :-)
Laurie E | First ImpressionsThanks
GILMORE C | First ImpressionsEveryone was so nice and so patient. (Even with the screaming customer beside me)
Joyce F | First ImpressionsI had a rat droppings all over my sofa when I moved plus they got into mattresses. I will never rent storage again.
Raj M | Overall ExperienceVery happy to have been made aware of this / all U-Haul self-storage facilities. I've used others on and offf over the years, none have been this clean & easily accessible
Laurie E | First ImpressionsThank you very much for your help and support in my process in moving.
Brian S | Overall ExperienceThe storage facility was lovely and wonderful, however I would never rent a moving truck from them, ever. I reserved a 20 foot truck five weeks prior to my move, and was told 40 hours prior to the move, that there was only a 17 foot available, and I was not allowed to get a trailer (apparently they are not to leave the GTA.) Nothing like finding out two days before your move you will not be able to fit all of your personal effects. Storage unit was great.( after calling the destination Uhaul drop off - who could not understand why I wasn’t given what I’d booked- they called the Milton location and then a 20 footer showed up just in time. Huzzah. Overall the Truck rental at this location was a disaster.)
nina l | Overall ExperienceIt was the perfect solution to our storage needs. The facility was always clean. I appreciate the sharing space - to leave &/or take any wanted household items. The staff were very knowledgeable and helpful.
kim s | Overall ExperienceWry good overall service
Jason R | Overall ExperienceVery clean facility, staff were always very helpful!
Dale N | Overall Experiencehonestly, from the beginning the staff made my locker rental and truck and trailer rental easy. they absolutely went above and beyond! I was recommend this location to everyone!
Jennifer I | Overall ExperienceVery friendly staff and willing to go the extra mile to help you out.
Jason R | First ImpressionsThe storage kept my vintage car clean, dry and had a plug outlet. I would not hesitate in storing anything in the storage facility.
Raymond D | Overall ExperienceIt was clean and lit as hospital, safe and secure as bank, excellent staff,
zubair a | Overall ExperienceThink smarter not harder, make it easier n fast got customers, your computer systems don’t work properly. Brian 5195773021
Brian S | First Impressionsmilton location staff is extremely rude and unprofessional!!!! never going back again !!
Zouhaib R | Overall ExperienceGreat support from all staff, in making changes to my services as well as continuous portable storage care. Thank you all. I always appreciated your help at this critical time of my life..your busy location in Milton will always be recommended. Viera
Viera P | Overall ExperienceMilton facility was clean. However the alarms in the storage area were not responding to pass codes, one of the loading / unloading area shutters for small vans was broken. Other than that all OK
saurabh D | First ImpressionsI had a couple of troubles with the booking this time. My booked truck was boot available at the time of pick up which cause a huge delay in my moving plans.
Luciano B | Overall ExperienceAttentive reps at the counter, took time to explain
Mide S | First ImpressionsVery clean and safe.
IAN P | Overall ExperienceI would not hesitate to use this facility again. I have recommended it to friends.
Donna F | Overall ExperienceQuick and courteous.
Fabrizio C | First ImpressionsThis was my first experience in using a storage facility and I would highly recommend U Haul Storage. The staff was amazing. My facility was in Milton
Susan N | Overall ExperienceAll of the interactions were friendly and professional. They explained everything about the storage lockers to the best way to put on the lock. Wish other customers were as helpful.
Nikki C | Overall ExperienceI am very satisfied
Rafael P | Overall ExperienceThe storage for my sports car was clean, warm with electricity to plug my car in. It doesn’t get any better than that. As well the price per month was more than fair. I have access when I want .
Raymond D | First ImpressionsVery helpful friendly and knowledgeable..
RODNEY B | Overall ExperienceGreat facility, great service.
Nelson D | Overall ExperiencePerfect customer service where we were treated with respect. The salesperson explained everything to us and even went with us to show us how to access the storage area. Very satisfied customer
KEITH M | First ImpressionsThe Truck I was given didn't had any sun protection shade , I travelled from Ottawa to Toronto and the sunlight was directly coming in my eyes and I was scared of getting into accident. Please addres
danish m | First Impressions111
Alexander L | Overall ExperienceGentlemen that helped me was very friendly and polite.
Aldo R | First ImpressionsGreat customer service
Caroline G | Overall ExperienceIf needed I would use them again
gerry l | Overall ExperienceThank you for your wonderful work.
wagdi s | Overall ExperienceClean and friendly service!
kim r | First ImpressionsStaff at 8000 Lawson road Milton Ontario were so helpful. Uhaul Equipment are designed to make move less stressful and process is so smooth as well as seamless.
ARAVIND D | Overall ExperienceExcellent service, clean facilities, easy to access
rajesh b | Overall ExperienceStaff are very helpful, however, more staff are required on the front desk as the wait for assistance can be very long.
David G | Overall ExperienceThanks Me. Waleed fror tge great service
morad a | First ImpressionsFirst time I used storage facility , & I am very happy to find one in my neighbourhood , I tried with other companies who sent flyers in my mail box , they were either overcharging or unsuitable
Mohammad I | First ImpressionsMiranda oversaw my truck return night and was most courteous and helpful. But then she's trained by the best, her boss Vanessa! Thank you both again for your wonderful support and service. Glenn
glenn p | Overall ExperienceNothing to add.
DONALD D | First ImpressionsI found this to be a very slick operation Just the driving into The unloading bay. Not having to worry about rain, having dollies at my disposal was so handy
ELIZABETH S | Overall ExperienceThe service that I received was excellent. The woman who handled my inquiries about storage units was very pleasant, helpful and knowledgeable. It’s the 2nd time I’ve used these U-haul services.
kim s | First ImpressionsThen front desk staff member was extremely helpful and kind. Thank you.
Natalie V | Overall ExperienceWe rented 2 storage units at the Crossroads location. Front end staff were friendly and helpful. Only issue was lack of staff resulting in long customer lineup. Our 26’ truck was old but worked fine.
Andrew R | Overall ExperienceVery clean, helpful staff and convienent
matthew c | Overall ExperienceThe facilities were excellent. The Milton staff deserve high commendation for their pleasant demeanour and their willingness to help. They are experts in top-tier customer service.
Steve P | Overall ExperienceThis is a very big U-Haul office. I had a very wonderful experience. Staff are very friendly, helpful and professional. They go the extra mile to help customers. The manager Vanessa is very nice.
olu i | First ImpressionsI normally do not take the time to fill out customer surveys... but I could not pass this one by. The young lady at your front desk made my experience incredible. Upbeat, professional, informative!
Curtis B | First ImpressionsWe were very pleased with everything at this facility. We would certainly recommend your services.
nicholas r | Overall ExperienceToo long to process the service , employees at this location need more training for how to use the computer. Even the guy copied my name from my driving license wrong 🤔🤔
nASHAT w | First ImpressionsGreat location!!! 5 star in all areas!
Arthur S | Overall ExperienceThe entire team at this uhaul location is the best compared to any other in the GTA. Keep it up!
Ajay L | Overall ExperienceFriendly and helpful staff!
Daniela C | Overall ExperienceIt’s really clean and friendly place Recommend and recommend
Jung J | Overall ExperienceWas given a storage locker at the complete opposite side of elevator, even when there were plenty available really closeby that I noticed after. Woman at counter seemed annoyed to be working there.
Gurinder M | First ImpressionsMilton location is awesome!! Maybe they are new, or this is the standard for Uhaul. Loved it!! Only suggestion I have is extending hours on weekdays by 2~3 hours for people with day jobs.
Tejinder S | Overall ExperienceGreat service, great facility
Joseph M | First Impressionsno comments
javed n | First ImpressionsGREAT SERVICE
andrew r | First ImpressionsMove out was ok but other services are not good at all at this facility
Benoit L | Overall ExperienceThe girl that helped me was very helpful
ELIZABETH S | First Impressions.
Aihsan Q | Overall ExperienceThe only way it could have been better is if you had waved a magic wand to load and unload the truck for us. :)
Andrea M | First ImpressionsI was not aware that I HAD to buy a lock from Uhaul. So I had to pay 13.50 for a lock
Dana S | Overall ExperienceVery kind and helpful and awesome service!! Thank you so much!!
Jung J | First ImpressionsConvenient and easy
LESLEY L | Overall ExperienceGreat customer service and very clean facility. Will go back next year for my storage needs.
Jody T | Overall ExperienceEverything about the truck rental and subsequent unit move-in was excellent. The facility is great. The process checking in/out at the front desk was a bit slow... maybe due to long weekend.
mark h | First ImpressionsWell organized easy to accces
pablo c | First ImpressionsQuick check in and out. Very helpful and friendly staff. Would certainly recommend and use them again
LESLEY L | First ImpressionsVery organized, efficient, polite, respectful staff. Prices are a bit high, but worth it. The folks in Milton at 8000 Lawson were especially kind.
Valerie C | First ImpressionsClean facility. Manager very friendly. Initial customer service rep was disagreeable and rude. Lots of confusion and delay around my reservation. Delay with computer system. Location easily accessed
Tiffany R | Overall ExperienceOnly issue is the wait times. Its no ones fault, the staff do their very best. It just takes time to gather all the info. But maybe make it easier by having a number system and a place to sit?
Philip M | Overall ExperienceThe storage unit is clean and easily accessible
rajesh b | First ImpressionsI like this place
tehmina g | Overall ExperienceGood experience
ahmed a | Overall ExperiencePolite and efficient.
matthew c | First ImpressionsYou guy s told me it’s on ground floor but when I went there they give to me 2 th floor. And to far from lift. Evan there was so many empty near and both floors So I pay $200 extra to my helpers
jaspal d | First ImpressionsNice set up.
EVERETT C | First ImpressionsI’ve had other storage unit and this one by far was the best for the price!
andrew W | Overall ExperienceI would definitely recommend this location! Staff was helpful and friendly. The storage facilities were clean and bright.
Matthew M | Overall ExperienceYour facility seems well organized from the docking bays to the free trollies to the great lighting. It was my first time using a U-Haul Storage Facility and I am thoroughly impressed.
Beth G | First ImpressionsI cannot comment on the facility as I was never there, but the system will not let me leave them blank. The staff were great and the driver was very professional. U-box's were clean and secure.
Michael P | Overall ExperienceHad some issues with scheduling - your office staff would tell me one thing and then the driver would tell me something different.
Steven P | Overall ExperienceAwesome facility with a very well lit and accessible loading dock. Lots of material handling cars available as well.
Victor N | Overall ExperienceThanks for going beyond the call of duty to help me
Theodore B | First ImpressionsVery good facility and Iwould use it again if required.
BRUCE C | Overall ExperienceThank you for an excellent service!
Braulio D | Overall ExperienceI didn't visit this facility in person, but I had a very positive experience with the delivery and removal of a U-Box. The staff were very accommodating, having removed the box on an earlier date.
CELESTE B | Overall ExperienceI went through call after call, transfer after transfer, i was hung up on, told I would get calls that never came. Just go find out simple answers you are the worst. Never using you again.
tyler m | Overall ExperienceI liked service, staff, facilities. Can't be better. Thank you
Aidas B | Overall ExperienceExcellent Service - Professional and Safety Conscious - Totally Recommend - Thank You - A++ Douglas
Douglas H | ReservationGood choice for storing items. The facility was great and the pricing was good. Would use again.
GUY l | Overall Experienceall good
Umar A | Overall ExperienceExcellent facility, very clean and safe. Would recommend to anyone in need of storage.
emily f | Overall ExperienceYour survey does not give me an option for a correct answer as I did not visit the storage facility however I was billed a few surprise bills which I am not happy about and I would like to discuss
Janice Z | Overall ExperienceOne of the cleanest, secured and covered storage facility that I have been to. It is nicely built and can be accessed all year round. Helpful and friendly staff ready to serve you with a smile.
usman m | ReservationI had precalled for access, however, I had to wait twenty mins for access so calling was pointless. A very busy depot with a long line up. I'll use you again.
Chris G | Overall ExperienceStaff was excellent but not enough of them. I waited 45 minutes and I had an appointment.
Amanda S | Overall ExperienceLocation is very clean and easy to move round. The alarm is very distracting and always going off.
Marcel S | ReservationOn Wed, Sept. 26 I asked that my U-box be on a trailer and ready for pick-up by 4pm on Fri. Sept. 28. I was assured it would be ready. On Fri. it was not ready by 4; had to wait until after 6.
collin s | Overall ExperienceExtremely inconvenient storage access hours. Misleading website. Rude customer service. Many times doors were not open hours after the open time and I had to ask. Got charged an extra month after left
Silvie H | Overall Experiencesimple and easy
teodor V | ReservationThe store manager was very helpful
Ahmed A | Overall ExperienceCustomer service was very poor
diego i | Overall Experiencevery nice service，will use again
liane s | Overall ExperienceCustomer service very poor as booking equipment on reserve not there when u arrive for p/u CS should have instance access on what and where equipment is located not a quessing game.
laura m | Overall ExperienceNot 24 hour access as advertised. Could only access thru the warehouse which was closed half the time I visited. Office didn't seem to care or were uninformed. Reliability is important to me.
Armand M | Overall ExperienceYou should watch your stuff even it is %100 secure. I just put my locks with the keys on the floor to organize my furniture in the truck, somebody took both ! just in 15 min. ...
Nima G | Overall ExperienceSuper convenient and the staff were friendly and efficient.
Beth T | Overall ExperienceArrived at 5:45pm ;huge line-up to get storage unit; full truck/movers. No unit until 6:45pm could not unload.Had to leave the truck overnight. unloaded next day/ no movers. charged 2dbl for truck
Kevin H | ReservationThe service you offer is good but your customer service at the front desk are poor. On a busy saturday you only has one person to help..to was really bad
Maria E | ReservationThey were super facilitating and gave me some extra time with the truck when I wasn’t finished unloading.
Adam B | ReservationToday was a stress free process. I recently had Serious issues with my 4 UBOXES one of which was severely mishandled being Shipped across Canada. The Young Lady today was Helpful & Courteous! Thanks!
Julia d | ReservationAccess to storage facilities after 1900h would be useful.
colleen c | Overall ExperienceLeo me switched me to customer service , than I would be on the phone for 1 more hour ! Your phone service is terrible..
leon s | Overall ExperienceScheduling my pick up/drop off was very challenging. No communication. No follow up when I called about a schedule Pick up missed and I was never informed about why and when they were rescheduling
sarah c | Overall ExperienceI got a quote to het Uhaul deliver my U-box to my home on a specific date. They did not do that. They refused to give my belongings to the subcontractor that I needed to hire...(more that cant fit)
Sara M | Overall ExperiencePRE-BOOKED my U-Box for p/u time 48 hrs in advance. Showed up & waited 2 hours to find box & put on trailer despite not busy. Staff poorly trained, disorganized, indifferent. 2nd time issue at Milton.
dave w | Overall Experience