Customer Reviews for U-Haul Moving & Storage at Morse Road

Rating:

4.0

Trailer was definitely showing it's age

Rating:

4.0

Service was great. Attention to detail, repectful, and courteous.

Rating:

3.0

Have more than one person working the counter

Rating:

5.0

Really wonderful and helpful. The trailer worked great and the 24 return was easy and saved us money!

Rating:

5.0

Everything was great 👍🏾😃

Rating:

5.0

The trailer pulled exceptionally well. The employees were prompt and very helpful. Great experience. Would recommend to friends.

Rating:

5.0

All of the staff in Ohio and Florida were professional knowledgeable and friendly

Rating:

5.0

Trailer worked exceptionally well.

Rating:

5.0

I’ve used this location multiple times over several years and it has always been a pleasant experience. Staff is always pleasant and helpful. Equipment is always clean and in good order. Trailer hookup is always quick and secure.

Rating:

4.0

The driver side wiper blade fell off before ai even left the business and they fixed it but it continued to fall off the entire time I had the truck so I couldn’t drive very far because it was raining

Rating:

5.0

A bit of a line, but no complaints. Good staff, good equipment.

Rating:

3.0

I was forced to drive 20 mins out of my way because I needed a tow bar. Uhaul had problems with their computers weren't allowing online to complete. So all I could get was reservations. My original reservations were considered when I checked in with Dan. I was charged my 20$ installation and was told I had to return for installation at 3:30. I got a discount for returning it to Elyria Oh location. Then the dark haired lady removed my savings and charged me 21.50 because she didn't see a charge but my original receipt showed a 20$ difference from my quoted rate and again I had to drive 20 mins away to get it and another 20 to return it for installation of this tow bar.

Rating:

4.0

The only negative thing I can let you know about is a leak in the cab above the seat belts. We drove through aa really crazy rain storm and water came inside. Not complaining, just informing you there’s a leak (i think in the seal on both driver and passenger sides because we were like ‘why are our backs wet?!?!) Overall, perfect!

Rating:

4.0

The person who checked me in when I picked up my rental was very nice and polite. When returning my rental and getting it checked, that person was rude and not very friendly. I will come back because the first person had great customer service, but the second person definitely had a negative impact on my experience. Other than that, my experience was great.

Rating:

5.0

Hello, All workers were friendly, informative and helpful. Thanks Jerry

Rating:

5.0

the Morse Rod facility were great, unlike the bigger facility at Georgesville Rd. the amazing thing is this: while packing one of the pods, a domino fell out and landed on the metal brace midline beneath the door. After moving the pods multiple times, to storage out for access at least 3 times, up to the Moris Rd facility, we discovered it still where it had landed. This is a set of dominos that belong to my grandmother which I have still in the original rather tattered box. Loosing one would not have been earthshattering, but it is one of three items she gave me before her passing in 1972. My mother remembers playing with that as a child. She passed13 years ago at 87, which means this set is probably close to a century old.

Rating:

5.0

Nothing. Everything was exceptional from the checkin to completion which took less than 30 minutes for hitch only on my 2025 Hyundai Santa Fe sel

Rating:

1.0

Charged extra day for one hour

Rating:

5.0

Employee was very knowledgeable and helpful facility was kind of dark and key drop was hard to find

Rating:

5.0

Love the staff here! Pleasant people with a great sense of humor.

Rating:

2.0

They charged me for gas and I returned the truck as I received it!

Rating:

2.0

The drop off location in Ohio on Morse Rd in Columbus was dirty and extremely difficult to deal with when dropping the tow dolly off. They demanded that we be charged extra money for assisting us in un-hooking the car we towed, which has never happened before. Whether that's policy or not, it doesn't really matter as we were never made aware of extra fees for assisting us in the process of returning the equipment. The kid was rude about it and left us out in the rain to deal with the rental return. Once un-hooked he then came out and completed the process. All we wanted was a little direction or help in completing the return. What happened U-Haul, I've used this company several times and this may have been the last straw as both pick up and drop off in renting one item was a complete hassle and cost us extra money and time that was unexpected! Terrible experience

Rating:

2.0

Some of the workers are rude the females

Rating:

5.0

Everyone was friendly and professional--great job!

Rating:

5.0

Nothing everything was wonderful.

Rating:

5.0

Thank you

Rating:

4.0

The evening staff lady at 6:00 pm was on phone with a supervisor discussing repeatedly how a phone customer was using profanity . She loudly told explicit words that other customer called her. She kept repeating the profanity for all to hear and it was inappropriate.

Rating:

1.0

I drove the truck 10 miles only and this mean I used one gallon I put one gallon and I get charged file 11.70 for 3 gallon lololol realy how is that it’s not make sense even if I drove semi truck for 10 mile it’s will not use 3 gallon for it thank u

Rating:

5.0

Truck should have more than 1/4 tank of fuel. Otherwise great experience.

Rating:

4.0

N/A

Rating:

4.0

Continue Your Great Service!!!

Rating:

3.0

If the clock starts when you check in, the truck and equipment should be loaded and ready when we check in. We waited over 30 minutes for the truck to be pulled around and then were charged for dropping it off 30 minutes late.

Rating:

5.0

Great job, as usual.

Rating:

4.0

I would like to see a more efficient return of a vehicle after hours. An ability for the customer to time stamp the return to get more savings if the customer chooses.

Rating:

5.0

You did great.

Rating:

5.0

*All of the employees here was very nice& friendly & very professional... *Yes the managers 2 very helpful good attitude clean trucks and clean storage Thank you!

Rating:

1.0

I will never do business again w uhaul due to very poor customer service, damage items and rat poison all over my things in the storage unit.

Rating:

5.0

My particular rental had door latch issues requiring driver door to be slammed shut- the seat was cut visibly upon entry and the armrest was significantly bent toward the passenger seat. Comfort is not particularly a priority but assuming upon inspection from a previous renter would have been noted and potentially charged accordingly without being properly fixed? The positives are that for me this location I use regularly for small moves of things I have requiring a box truck and have had zero issues checking in and out.

Rating:

1.0

They canceled my storage reservation after telling me over the phone they did not, storage floor was dirty the ceiling has stuff hanging from it. The manager told me that I would to pay extra to get the car off the dolly. All prices and charges need to posted in each facility and on line on the website, the schedule center needs to give us pricing before taking a reservation. They said that I picked a Up the truck during meeting and charge me a late fee when I had to wait until the dolly was thaw at the Rockside which put me 2 hours behind. Due to this being very bad winter be gratefully I- and not give late charges.

Rating:

5.0

Nothing, my experience was exceptional.

Rating:

5.0

Great customer service

Rating:

1.0

Charge me 200 plus for 24 hours rental.

Rating:

5.0

Nothing

Rating:

5.0

One of the easiest and most enjoyable experiences ever! Every employee at this location was super helpful super nice and totally made me feel like I was the only person they needed to take care of.

Rating:

5.0

everything was good and on time

Rating:

5.0

Mantener la buena atención mil gracias por su servicio

Rating:

1.0

Attendants were very impolite, equipment was not cleaned and only picked up printers but got charged for not cleaning the truck. Meanwhile it was never cleaned to begin with. Attendant was extremely disrespectful and rude .

Rating:

5.0

Excellent customer service

Rating:

1.0

The employee were fighting, yalling and cursing at one another. I had to stand in line with one lady at the register and 3 in the office allowing the line to build up. Iff i didn't need the trailer I wouldn't left. They should all be fired

Rating:

5.0

The staff was fast and friendly both at the counter (Gavin) and in the yard. The whole rental experience was seamless. I run a business and rent from U-Haul periodically. This U-Haul branch was top notch.

Rating:

5.0

Nothing, your staff was excellent and it was a very good time.

Rating:

5.0

Everything went nice and smooth great customer service

Rating:

5.0

Had 2 spaces for almost 2 years. Recently moved out of both. No damage, and everything stayed secure that entire time. Staff has always been friendly and helpful.

Rating:

3.0

Unit code did not work and customer service was not helpful. Manager did not answer or respond to calls. I ended up just moving in with the alarm on since we had no choice and Truck rental was ending. Not a good move in experience

Rating:

5.0

The roof in my unit is falling but other than that the space is exactly what I needed

Rating:

4.0

I was never late on my payment during the term of my occupancy over 6 years. When I first moved in the ceiling was sagging & taped, however it remained water tight. Upon moving out there were uncountable numbers of mouse droppings, red mites and spiders and spider egg sacks. Other than this, this has proved to be a trouble-free experience and another good UHAUL experience. Thank you, Contract Number:928059-00106388

Rating:

5.0

Just keep grow up 💪💪💪

Rating:

4.0

Great rates wish the different facilities had around about the same cost and price range. The price range is all over the place for units at the same size.

Rating:

5.0

Busy but well run place. Easy to access once you get a card.

Rating:

4.0

I chose you Uhaul because they charge NO administration or lock fee like their competition.. The facility was clean and the storage area was accessible after office hours. Dollies were always available as a courtesy. I took one star off because the storage door open and could even hurt your hands if you arent careful.

Rating:

5.0

I will choose Uhaul any daddy. Their services is a top notch.

Rating:

3.0

My only complaint ... storage area poorly lit.

Rating:

4.0

The email communication was great. But in person you see the letters on the lockers before you see the smaller numbers. So it would be nice to include the letters on emails also( instead of emailing that I have locker 327, it would have been more helpful for the email to say my locker is in building or area B and locker 327.

Rating:

5.0

Staff was super helpful in helping me choose the right size container and explaining the process.

Rating:

5.0

Going to need your assistance again

Rating:

5.0

You guys were amazing! You promised good service and you delivered.

Rating:

5.0

I would go back to this one

Rating:

4.0

I need 24 hour access my work schedule changes all the time

Rating:

3.0

I just truly felt like the time for me to store something as a senior citizen $94 is too much a month for a senior citizen to have to pay for a storage unit for anything you ought to have a senior citizens discount rate I think that's just ridiculous and crazy upset to how much it costs period it's too expensive I will personally never use you all again unless I absolutely have to if I have no other way to do anything they're not the only way

Rating:

2.0

Lights never worked at all. Half the time the security box was down and couldn't get into my storage so I moved to Public storage paying $151 A month for A 10x20 instead or the $178 A month I was being charged for A 10x10 At Uhaul. Tried to rent a truck to move had a reservation for Aweek then come in to be told I was refused with no reason good thing I owned A pickup to move my stuff would not recommend again

Rating:

4.0

Only thing my card would not work I had to come in to the office? Other than that everything was great?

Rating:

5.0

Very helpful and nice people there, would highly recommend

Rating:

2.0

I suggest a better solution for when customers lose keys and try to replace lock effectively .

Rating:

3.0

The building was hot no a/c

Rating:

5.0

General Manager Shannon Gonzales was fantastic to work with. She made all arrangements at move in and move out. She was very friendly, efficient, and made the transition from out of state move to the storage unit simple and painless. The facility is well run and well staffed. Our experience throughout the entire process was always pleasant.

Rating:

4.0

We weren’t able to make it in before the office closed. So they left our lock in the unit. Very much appreciated

Rating:

5.0

The Gm an STAFF where great

Rating:

5.0

Young man and young woman who helped me secure a second unit were really nice and helpful. Added 2nd unit to my first one for my convenience. Also woman checking the units outside was very helpful. You manage a really good place and your employees are very good at what they do.

Rating:

5.0

Other then A reservation manager reserving supposedly my 10 x 10 they never reserve that I had to stay in there and go through the whole process all over again and then my chart they didn’t have which was the 17 that I originally wanted I had to take a 26 inch because they have nothing smaller than that

Rating:

1.0

Too expensive. Outrageous dumpster fee. Mouse poop on everything. Habit of calling emergency contacts for things that are not an emergency (rent a few days late). Inflexibility with changing due dates. Will adamantly recommend against using if ever asked, or maybe even if not asked. Most but not all employees I interacted with had incredibly bad attitudes. Would take all my worldly possessions to the dump before I would ever use again.

Rating:

5.0

Thank you for keeping mine things safe.Wonderful job keep up the good work

Rating:

1.0

The staff but one person showed interest in helping me I had just drive from Akron 2hours away with a trailer in my car on the back! Which I was nervous but glad I made it! The employees was on there phone’s standing around talking amongst themselves when I finally found my unit I couldn’t get the zip tie off and it’s just me and my grandkids so the whole experience wasn’t pleasant and this is my first impression of how ima be treated in Columbus! Just a disclosure I will be forward this!

Rating:

4.0

We dropped off one trailer & stored our contents into a storage unit we rented there. We rented the storage unit online after we rented the trailer to move our items. Everyone was pleasant & helpful.

Rating:

5.0

It would be nice to have the ability to sell your items in a designated area on cite, if you decide you don’t want the items anymore that are in storage.

Rating:

5.0

Friendly staff . Excellent customer service.

Rating:

5.0

Thank you for your service.

Rating:

5.0

Thank you for the good job

Rating:

3.0

Did not like the constant increasing of the rental amount .

Rating:

2.0

Storage door was nor lined up correctly could not put lock on properly. Also very difficult to remove. Asked for it to be fixed several times. Needless to say it was never fixed

Rating:

5.0

I love using the fact that it was more than enough space for me and my family to use thanks. Mrs. T. Yaminallah.

Rating:

4.0

My experience was pretty good I had maybe one encounter with a lady that's kind of rude but other than that all the other staff were pretty nice

Rating:

5.0

Excellent

Rating:

5.0

Very nice staff

Rating:

1.0

LIARS, COMPLETELY DISHONEST. TERRIBLE COMMUNICATION. THEY DO NOT HONOR RECORDED PLEDGES. HAD UNIT SINCE 2005, WOULD NOT WORK OUT PAYMENT ARRANGEMENT FOR CUSTOMER WHO HAD BEEN WITH THEM FOR OVER A DECADE.NO CUSTOMER LOYALTY. TAKE YOUR BUSINESS ELSEWHERE.

Rating:

5.0

Had my storage for 5 years!! It was great!! I would highly recommend this facility!!

Rating:

4.0

The storage space smaller that it was explained online I managed to get all my stuff from a studio apartment in there but it barely fit. Online said one bedroom but I don’t see how. Otherwise the experience was great!

Rating:

5.0

I was charged for the lock 🔒 but they took it from me. I don’t the reason they did that.

Rating:

4.0

The light in u it did not work,

Rating:

5.0

I don't know what happened with this company but the company itself sucked

Rating:

2.0

When I lived in TN, Uhaul employees were great, did not give a hard time everything was yes, I come here to OH and the employees sound and look miserable to even work here. Everything was I don’t know, No, you have to talk to management when she’s here. It was a terrible experience. I will not recommend this location. Either one or two employees with long lines. I wanted yo be in and out. The only good thing is the online access so you don’t have to deal with them.

Rating:

3.0

I enjoyed the customer service

Rating:

1.0

I found it very difficult to maneuver thru the online portal. There were too many occasions where I was not able to log into my account as it was not found. Calling into the office, I was often placed on hold for an extended time. Trying to move out was a nightmare as my account was not found and I couldn't do it on line. I had to call in, placed on hold and hung up. Called four times and was handled through the call center. My husband went to facility to talk to them and was told I was charged because I was renting a lock. Even if that were true, which it is not, I was charged 174.85 for my own lock that I brought back from NM. I DO SEE, IN RETROSPECT WHERE IT APPEARS THEY TRIED TO TAKE THE STICKER FROM THE PREVIOUS STORAGE OFF. THIS IS HOW I IDENTIFIED MY UNIT BY THE WAY. I WOULD NEVER USE THEIR STORAGE FACILITIES AGAIN.

Rating:

4.0

Jill was great! She was very curious & helpful & had a smile both times. We had to reserve twice with moving our daughter in & out of her new place.

Rating:

1.0

I had to go to New York on an emergency on Friday and my sister dropped off my furniture. I was not aware of where the storage room was stationed. I was charged for a dolly i never received in my truck. I want my refund. I will be back in Columbus on Sunday and will stop by the Uhaul building

Rating:

2.0

My experience with uhaul has been as negative as any bmv or utility company I have ever dealt with. MANY MANY hours on hold to fix mistakes made by uhaul. After many hours of calls and an e-mail confirmation of a storage unit reserved, somehow it was lost with no sign of it ever being made. Left me with a smaller unit at an inconvenient location. Horrible customer experience.

Rating:

5.0

Adam Strahm was phenomenal! He gave every customer in line the same attention and kindness. He went above and beyond to help me during my check in process. Way to go!

Rating:

1.0

I will be contacting the Corporate Office in regards to my official complaint. I will also be thinking about filing an official police report i reference to one of the employees.

Rating:

4.0

It was convenient and easy to order a truck and storage.

Rating:

5.0

Outstanding customer service. Thoughtful, helpful, and friendly staff. Highly recommended!

Rating:

5.0

Best U-Haul in Columbus

Rating:

1.0

At first it was nice and convenient since it was right down the street. But after awhile they kept bumping up the monthly price which wasn’t cool at all to me. Never again will I use uhaul for any storage needs.

Rating:

5.0

Every body was great, a few things has changed from when I worked with U-haul

Rating:

5.0

I will use your facility again if needed. There were times I needed help with putting boxes in the car I was helped with no hesitation. Please continue to give excellent service to all your customers. Thank you

Rating:

1.0

The lady who gave me my money and papers to leave she had an attitude with me

Rating:

5.0

I bought the wrong size storage and the staff helped me. The young lady was friendly and helpful.

Rating:

5.0

Staff is amazing

Rating:

5.0

You guys were very helpful

Rating:

1.0

the women that worked there had NASTY ATTITUDES, and i didnt appreciate that. i drove 15 hours and had to go to three uhaul places because i was misdirected. when i got there i was frustrated and tired and the lady got an attitude with me and was rude beyond belief and kept rolling her eyes. i have never experienced this EVER. i will not refer nobody to this location because these racist white ladies did not represent uhaul the right way and i cant wait to move to get my things out the storage id rather go to the parsons location.

Rating:

1.0

The facilities were in great condition, HOWEVER, I made a reservation a week in advance for a truck and storage unit for my mothers belongings, however when I got there and provided a reservation number the clerk told me she didn’t show that and not sure why and how someone scheduled that unit because she can’t find it! My mother has medical issues and this situation put me and her in a bad position. The clerk found a smaller unit (saying it was their only unit left) which put us in a different position as we couldn’t store ALL of mom’s belongings! I didn’t have options as the movers were on the way so I had to accept and unfortunately, mom lost a couple of items because of this UHAUL SNAFU! I’m extremely disappointed and have lost money on items mom had to give away

Rating:

5.0

My only complaint is the storage building and the storage area smelled terrible, like burnt tires or something. I'm hoping the smell doesn't transfer to my belongings in the storage area.

Rating:

5.0

The facility was clean and the staffs was friendly

Rating:

4.0

The only thing that would make it better would be refreshments and such or at least and area where customers can get something to drink on the premises.

Rating:

5.0

Shannon was a very friendly lady. Matter of fact all of the employees deserves a raise!

Rating:

1.0

Double charged me for a storage unit that they claimed was lost in their system so they gave me another one . Was supposedly refunded but never got a refund

Rating:

4.0

Thanks !!

Rating:

1.0

Customer service is the poorest with racism with the manager who threats to kick people out. This is not my first experience with her.

Rating:

2.0

Because I complained several times about mice’s eating through my stuff and nothing was done

Rating:

2.0

The storage was smaller than I anticipated and had holes in ceiling. I secured the storage unit on-line. I wasn’t sure of how to access the area and the instructions listed were not clear enough for me. I would have asked someone at the counter, but there were always several people in line to be waited on so I talked to employees outside and they were very helpful. My problems were with the fact that there were no instructions on-line to help me access the compound.

Rating:

5.0

The card entry/alarm box on the storage building kept having issues.

Rating:

1.0

The worst cashier ever!!! Extremely rude. Needs to be retrained, or remove.

Rating:

4.0

The new clerk was very friendly and patient. She was still getting used to workings of the computer. My only complaint was that I did not have a storage assignment when I came in. I talked with Chris the day before on the phone and thought that it would be already taken care of.

Rating:

5.0

Nicole and Shannon were great to work with!

Rating:

5.0

Staff was very helpful and I appreciate their kind and professional support. If I weren’t moving to Arizona, I would definitely keep my storage unit.

Rating:

3.0

I asked for a size that was larger and ended up getting a smaller size.. will probably move after the free month to another storage facility

Rating:

3.0

I found an excessive amount of damage caused by mice eating off the corners of too many items to list. I was there for almost 2 years. Two weeks late on rent no mercy for the corona crisis.

Rating:

5.0

Staffing was good for me in and out and also storage unit was accessible

Rating:

4.0

Polite and helpful staff, especially given what’s happening in the world right now. Great experience.

Rating:

1.0

Terrible! when moving state to state it was a nightmare from beginning to end! I was unable to get my car on the trailer hooked up to Uhaul took 2 weeks reimbursement! Was locked out storage unit!!

Rating:

1.0

Why is it showing I moved out on 1/15/20 when I moved out last week 1/9/20? Is that how you get to keep extra money by not telling the truth on checkout?

Rating:

5.0

Great organization and a great Team who explain everything to me when I dropped a 15 ft moving van.

Rating:

3.0

Went to move out ceil had suck in and some of my things waa damage. in one if my tote was a rat don't know how it got in my tote waiting on insurance to settle in the loss of some of my things.

Rating:

5.0

Very attentive, knowledgeable staff. Highly recommend

Rating:

4.0

Good

Rating:

2.0

Was told my reservation was for a different location despite my email confirmation saying otherwise. I was quoted 79 online, the board in the store said 69, but I was charged 99!!!!

Rating:

1.0

Very bad experience. First ruck picked up had to return, faulty transmission, filthy. 2nd truck dead battery, had to jump every time to start. Was on tight schedule, wasted hours. No more Uhauls! BAD!

Rating:

4.0

Handled our needs.

Rating:

5.0

Karen Clayton and her staff are very professional and friendly - absolutely the best! The facility is clean, easily accessible, and easy to maneuver in when moving items.

Rating:

1.0

I wasn’t greeted with any kind of customer service. It took about five minutes standing at the counter, until someone actually acknowledge that I was standing at the counter.

Rating:

5.0

The customer service was outstanding my stuff was very secure with the locked gate with a card and never had a problem while I was there I would recommend this storage place to anybody I really apprec

Rating:

4.0

The staff were amazing. Storage units need some repair

Rating:

2.0

My storage was broken into, and so was multiple other storage units. It seems like a inside job. 1 time I arrived to the front gate of the storage facility, and there were people who didn’t have code.

Rating:

4.0

I was impressed with the manager Karen, who was always so prompt to return my calls and emails and went above and beyond in Customer service. I would use this location again!

Rating:

3.0

I dont like the fact that I paid my storage and rent was good till January 21st 2019 and I moved my stuff out of storage on December 27th and was told I was out the cost of the unit. Why not prorate?

Rating:

2.0

We had mice in our storage unit that caused us to have to throw out some items and pay for additional cleaning in others. For paying as much as we did in rent, I had hoped for better.

Rating:

1.0

The agents were not customer service friendly I booked a pick up with no unit available..sent to another and still no unit available and still no call back to explain why. I drove 400 miles horrible

Rating:

5.0

The staff was very helpful, understanding and nice. My storage unit was clean and easily accessible. I would recommend this location; I feel quite secure with my belongs stored there.

Rating:

3.0

No

Rating:

5.0

I've always used U-Haul for my moving and storage needs. I appreciate the top-notch service!

Rating:

2.0

storage unit ceiling is in bad shape and two light bulbs are out and there is no electrical outlet.

Rating:

5.0

Great communication.

Rating:

5.0

Great service at this location. 5th Ave-not so much

Rating:

4.0

Helpful staff.

Rating:

1.0

This experience was horrible. The fork lift broke the day I was supposed to move in, and I was on the phone for over 2 hours trying to manage this issue. The staff were unhelpful and dismissive.

Rating:

4.0

On

Rating:

3.0

We did not like that it cost extra to have 24 hour access to our unit. Even though I went in and closed my account, I was still sent an invoice and had to call to make sure it was taken care of.

Rating:

5.0

Could have used a bit more help then what they gave when I lost my keys to my lock they just said I had to set up an appointment to have them take off the lock or call a lock Smith ...

Rating:

4.0

Wait in line was way too long however I realize it was a busy time. Once I got to the counter everything was handled smoothly and professionally.

Rating:

1.0

Horrible. Fraudulent. Lost my furniture. I called the police. I never want to do business with U-Haul again.

Rating:

4.0

I was able to get what I needed. The desk was well staffed.

Rating:

1.0

Rip off facility.

Rating:

5.0

nice place

Rating:

4.0

It is really difficult to get ahold of someone over the phone of a call back. The lines in the office are always long and there’s always a long wait.