Customer Reviews for U-Haul Moving & Storage at Northeast Expwy

Rating:

5.0

inspect trailer latches. one side was bent and no lock could be added to th4 left side trailer door latch. I informed u haul upon return and was told thank you owe will fix it. that is fine Scott Shepard 732 861 3383

Rating:

5.0

Even though my pick up was in the middle of a thunderstorm, the personnel went out of their way to help me hook up the trailer to ensure I was 100% satisfied. Great customer service!

Rating:

5.0

Great staff and helped me with securing my car for towing. Thank you!

Rating:

5.0

Thank you Darnell and Lamar. This is my Go TO HAUL place.

Rating:

5.0

Great service, pulled right in and was done in less than 5 minutes

Rating:

4.0

Stored my items in a Climate Controlled space for a 18 months. Spent a total of $2466.00 for a 5x10 space. Was it worth that much, probably not. I’ll let you decide. Overall it worked well for me.

Rating:

5.0

Didn’t have to get out to unhook and gentleman was extremely nice

Rating:

5.0

Excellent staff and location

Rating:

1.0

Uhaul moved reservation to another location w/o telling me. I had even called that AM as the app looked odd and the website was down. I called the number where I had reserved my uhual and she siad yes the system was down and acting weird but she confirmed my reservation. When I showed up hours later the person said Uhaual changed my location. When I later looked at my emails, I found an email notification. There was no call or text to me. Completely unacceptable!

Rating:

5.0

This location has a great team, easy access off I-85, everything went smooth at this location. The only issue I encounter is the U-Haul website when ordering. By default, optional items are selected, which I do not want and make the font and link very small to say no thanks to these items. However, that frustration is gone after I deal with the nice people at this location in Chamblee. Thank you to all who work there to make the experience a good one.

Rating:

5.0

Never any issues

Rating:

4.0

Air up tires to the correct pressure before renting. One valve cap was missing. The rivets helping secure the trailer light cord to the arm of the trailer were all missing.

Rating:

2.0

This location was great. The issue is this location is not where I reserved my equipment. I reserved my equipment a week in advance at another location and when I showed up they said they didn’t have a truck available for me. This seems completely insane to me, I had a confirmed reservation. How was I not contacted ahead of time? Very frustrating.

Rating:

5.0

I have always live this uhual location. I can't stand when other uhual site ask for credit card info. Never once have this leave ask for my cc info.." THEY NOT LIKE US" express way

Rating:

5.0

EXCELENTE

Rating:

5.0

Helpful employees.

Rating:

5.0

keep up the good work

Rating:

4.0

The truck was a bit messy but overall it was a good ride

Rating:

5.0

Easy effective inconvenient. Also, the lady at the front was so nice. She just made it happen easily and got us in and out of there in no time.

Rating:

5.0

The counter person got my information and did my reservation and I was on my way. They were courteous and friendly.

Rating:

5.0

No issues. Very easy to rent a cargo van to move a bedroom set.

Rating:

5.0

Todo excelente 👌

Rating:

3.0

Would have an excellent rating had I got to use my coupon or promotional code that I thought I was getting being his eye rented and used all U-Haul U-Haul truck U-Haul storage U-Haul equipment but because paperwork was not filled out correctly by U-Haul distributor. No discount, which is kind of faulty that it does not let you know that so you can make sure of that before you move forward with your plans. I think that's pretty crappy, but like I said in the beginning, once you're already there to store your things and you have workers to put them up and so forth you're not going to leave to go try to find another storage facility. Thank you

Rating:

1.0

Let’s put it this way, I wouldn’t hire the lady who was at the counter, better yet, I have 150 employees and I would have fired her on the spot if she was mine. Flat out rude, and I’ll just leave it at that before I say something else. Feel free to contact me and I will be happy to share.

Rating:

5.0

The staff that was there to help me needs a raise in pay

Rating:

2.0

I was charged extra for fuel.

Rating:

5.0

The customer service was great. The van size and dolly worked perfectly for our needs.

Rating:

1.0

I get that I arrived right before closing but my experience at this location was terrible. Upon entering I said hi the guy said nothing I did a self service pick up but the app wasn’t working so he just snaps my picture without communicating what he was doing or how he was helping. We don’t do an inspection of the truck or anything just tossed me the keys after checking me in. By the time I get in the truck he was pulling off in his car. Truck was absolutely terrible and the to top it off the empty gas light came on upon exiting the parking lot. Terrible experience.

Rating:

5.0

Excellent service and they friendly

Rating:

4.0

Key box should be better if it is by the front door of the office

Rating:

3.0

Personal de administración no da una buena información a los clientes

Rating:

5.0

I cannot think of any thing now

Rating:

5.0

I did not catch his name, but the gentleman who worked hooking up trailers and meeting returning equipment was a gem. He was friendly, polite, helpful and very engaging. Even though the location I rented from was a bit out of the way for me, I'd go out of my way to rent from here next time because of this guy - he made the experience smooth and effortless.

Rating:

4.0

Drop off was fine.

Rating:

5.0

I love this staff & their level of service!

Rating:

5.0

Lamar was a great help

Rating:

5.0

Great customer service!!! U Haul Chamblee, for the win!!

Rating:

4.0

Nothing that I can tell

Rating:

5.0

The pick up was quick and no hiccups

Rating:

5.0

It was easy ! The staff was helpful and friendly.

Rating:

5.0

Rhianna came to verify the problem with the signal light and was extremely understanding and helpful.

Rating:

5.0

The store manager is welcoming and very helpful!

Rating:

5.0

They were ready and they quickly had me set-up and on the road. Excellent service.

Rating:

5.0

I’m disappointed about not being told that I was limited in how many miles I could drive the truck. It was only $7 but I was not told anything over the direct point to point of 51 miles would be $1/mile. Thanks.

Rating:

5.0

The staff always make sure fast affordable moving team is well taken care of excellent customer service. Darnell is definitely a great leader . Keep up the great work

Rating:

3.0

The van was really smelly, missing the visor to block the sun & overall below average. Not clean, smelled like marijuana. The process to get in the van took a really long time as well. It’s nice when things go smoothly & you are met with a well kept vehicle.

Rating:

5.0

All was great. I especially liked that I did not have to back the trailer into its parking spot.

Rating:

5.0

Great customer service. Super friendly.

Rating:

3.0

The trailer I rented should not have been rented out. The pull down strap was missing which I discovered after the trailer was fully loaded and the door would not pull down. I had to crawl over my load to the front and push hard to get the door partially closed, leaving an opening so I could crawl out. Very upset that it took about 35 minutes just to shut the door. Fortunately I only had to open it once to unload. I left it open as again it seemed to be stuck/jammed in the open position. This trailer obviously was not pre checked prior to being rented.

Rating:

5.0

the staff there were super helpful and quick to help.

Rating:

1.0

The gentleman that took care of me was rude. He was fast but very unpleasant. It seemed as if I was interrupting his day. Somehow my drop off location was different from what he said. Don’t think it was his fault but something in the system got confused as the drop off location was not what I chose.

Rating:

5.0

All was great. SHOUT OUT TO DARNELL. His is a tru professional

Rating:

5.0

Every thing was GREAT Except the continuous Price increases.

Rating:

5.0

Staff was great

Rating:

5.0

I had a break in with my unit and the police was called and the store manager step right in and got my unit moved indoor. From that point on I give them a 10. Thank you Mr. Darnell. And staff

Rating:

5.0

Darrel/Darnell (not sure) was exceptionally kind, friendly, patient and helpful. He saw that I may have need a little assistance with moving items from my truck into storage and helped me. I will be returning to this location because of his awesome customer service and warm spirit. Thank you!! God bless you.

Rating:

5.0

Excellent customer service and facilities.

Rating:

5.0

From inception everyone was great!

Rating:

4.0

It is not acceptable that you kept increase rental fees for your "long term" (more than 15 years) customers. That's why I decided to move my stuff to other company.

Rating:

5.0

My unit was very clean, no damp smell or bugs.

Rating:

2.0

Moved out with two days left before rent was due! Your practice of not pro-rating and giving a refund is illegal. If I had been two days late, you’d charge a fee! Yet, you don’t pro-rate! Not recommending anyone support such business practices

Rating:

5.0

Usually I have issues when I do U-Haul but my whole reservation including movers were good.

Rating:

5.0

Really nice experience. Everyone so friendly and helpful.

Rating:

5.0

None

Rating:

5.0

Darnell and Rashad were super comforting and helpful in my transition from a Ubox to a storage unit. I was going through a family emergency at the time and they were very empathic and understanding. I appreciated their patience and grace. I believe Darnell even waited past his normal work hours to be sure he was on-site to help me through the transition before passing to his team.

Rating:

2.0

2511 is the storage unit we rented. The slide latch had been previously cut where the padlock shackle would go over, and restraighted. It was not replaced and it should have. I did not notice this previously. But did noticed it two weeks before we decided to vacate the unit. The damaged slide latch also made it difficult to open and close the roll up door. This was frustrating. Lastly, when I initially signed for the unit, the manager had made a card key for me. But did not hand it nor included it in the paperwork I had received. There was a lot going on that day because we were moving out of our apartment. What was also frustrating was that he (Darell SP?) told me that I could not enter or use my storage unit until a 24 hour background check was completed. WTF?! I have rented storage unit from your company throughout my military career and have never heard of this BS! Please correct this.

Rating:

4.0

I appreciate the customer service person who greeted me warmly and appeared to understand the reason for my request …. ( death in the family .. cleaning out a house) Therefore took extra time etc

Rating:

5.0

The staff was always professional, knowledgeable, and helpful. I would 100% recommend this location on the Northeast Expressway/I-85 in Atlanta again. Thank you.

Rating:

4.0

I arrived right before closing, and the two gentleman there were so kind and helpful. I know it is annoying when customers come right before close, but they showed no signs of rushing me or being upset. I do wish the facility was open a little later on a Friday night, though. I think 9 or 10 is more reasonable.

Rating:

3.0

I wish you guys could work with customers more when they go into default and need time to pay.. nothing against the fact that this is a business.. just lost very personal items that meant a lot to myself and family bc I couldn't afford to keep up with the payments.. People who have money may judge this but honestly there are some out here that struggle to pay high bills with a limited income and there are some that make decisions based on their current situation that businesses like storage companies take advantage of the $ not the customers which make it hard to keep up in most cases.. smh.. I really tried but I pray for not only myself that those that find themselves in situations like mine, see a bigger picture that u lose sometimes but the reward later can turn out to be 10fold..

Rating:

5.0

Awesome. Thank you uhaul

Rating:

4.0

My experience went well. The staff was informative and friendly people. I had a great experience overall at this location.

Rating:

4.0

I enjoy this storage unit it was a friendly and safe, clean place to store my valuables

Rating:

5.0

Staff was friendly and helpful. Facility is clean, process was

Rating:

4.0

Overall experience was above average. The reason I would not recommend is due to pricing. There are equal offerings available at better pricing which is the reason I relocated my things stored at your facility. Value for my money is the only problem I had.

Rating:

5.0

Great staff.

Rating:

5.0

Both places in fact, I was quite impressed. The agents were helpful and not a long wait to be served. I had a lot of furniture and was able to fit everything in the unit. 10x10 Thank you

Rating:

5.0

Darnell and Jose were absolutely amazing !

Rating:

5.0

Everything was great

Rating:

3.0

Some of the staff were really friendly and helpful, but others not so much. On several days, the automatic doors to the facility were completely open and stayed that way. On another day, the doors could be opened by just pulling them apart.

Rating:

5.0

On Sunday, November 13, 2022 - The morning/afternoon representative at the front desk has excellent customer service skills. He was very pleasant with me and went out of his way to help me with my needs. Also, the weekend "hook up hitches to vehicles guy " was extremely nice and helped me unload some of my items into the storage unit. They showed exemplary service throughout my time at Uhaul. They both deserved 👏 all 5 stars 🌟

Rating:

5.0

The staff was very friendly & very helpful ! Manager Darnell Braziel truly does a great job & treats his staff with a lot of respect !

Rating:

4.0

Great customer service, much better than the other UHaul experiences I have had in the last couple of weeks during my move.

Rating:

3.0

Too expensive to store things here 200 dollars

Rating:

3.0

Staff did not offer 24 hour access. I had to probe and ask for it. Service was average.

Rating:

1.0

Staff was very disrespectful idk who these new guys are, Nick and the other guy above Nick at the Uhual on 2951 NE Expressway chamblee ga but the customer service was trash. I’ve had a small unit at that location for a couple years now & wanted to upgrade to a bigger one so I reserved it online a week or so prior for June 11 & went on June 11 afternoon to obtain it. Nick prematurely moved me out of my current unit before we solidified the bigger unit. The price for the larger unit I reserved was a higher price and I even showed them the screenshot. The guy above Nick refused to honor that price I reserved it for therefore I no longer wanted it. I told him I’ll stay in my current unit since y’all aren’t honoring the price & he said since I’d been moved out in the system he didn’t have access to move me back in & I’d have to call customer service on Monday to get my unit back. I’d asked for something in writing or some type of confirmation so I’m not out here with no unit come Monday with ALL my stuff in it looking crazy. He refused and decided he wasn’t dealing with me, dismissed me & was very nasty, saying his manager would have to do it & he’s off so oh well. After the 2nd time of asking him to call his manager & not ignore me he finally called & the manager walked them through how to move me back in through the system. Something so simple to rectify but instead they decided to ignore me and treat me like nothing. But I will not be ignored; especially regarding something I’m paying for monthly. And this is nothing against the manager bc I believe I met him and his customer service was above average in our dealings. But those two guys working that day…very disrespectful & very dismissive, especially the superior guy.

Rating:

4.0

I was extremely overdue for my return due to my complexes inability to have my unit ready as planned and they worked with me without any hassle on my return. A+++ I’m only giving 4 stars because one of the staff members completely ignored my presence.

Rating:

1.0

The Manger of this facility needs customer service training. The turn over rate at this place is ridiculous and no one wants to spend their money where the service is horrible and the employees don’t fully understand or can not fully communicate the standard rates and fees well enough to successfully secure a storage unit for a customer where it’s not a big confusion when that employee is absent and some else is assisting the customer. It seems to me that no one is trained properly at the place. This was by far my worst experience ever at uhaul. That says a lot.

Rating:

5.0

I was so pleased with the service, I asked to write a review.

Rating:

5.0

I have been renting from this location for a few years now and this location is by far the best location I've been to. The staff there is the best, all of them know what really customer service is and give you their best to make sure your needs for met. OUTSTANDING LOCATION FIVE STARS

Rating:

5.0

Thanks for all of your help.

Rating:

5.0

This has been the most consistently convenient and supportive staff that I’ve experienced in the Atlanta area for the past 10 years. The manager is also always onsite and assisting his team during any complications. The entire staff has a can and will do attitude and that’s very comforting and necessary when someone is trying to deal with the complications of relocating. This will always be my go to location!

Rating:

2.0

There’s needs to be a person designated to cut locks off when purchased from Uhaul! I had to call 3 times to get my account closed out! Access hours need to be extended until 11-12pm

Rating:

5.0

Wouldn’t recommend to a friend because of all of the fees associated with the storage. Like the parking fee and the 24/7 access fee.

Rating:

5.0

The staff was great and very helpful

Rating:

5.0

The management and staff treated me very well. I would highly recommend this storage facility. I am very happy with my service! Excellent job!

Rating:

5.0

I absolutely loved the experience at this storage at this Uhaul location. Thank you!!!

Rating:

4.0

I've used this location before and had no problems that's why am back again.

Rating:

4.0

I felt the price was a little high. I would recommend someone use the facility but also to look around for a better price. I was in a desperate situation and needed the easiest solution fast. In that respect, I was happy.

Rating:

2.0

My storage was closed out without my consent I was charged $99.95 for 2days

Rating:

5.0

Everyone was very helpful and I really appreciated it.

Rating:

4.0

Storing was easy but trying to get a person on the phone to talk to IT'S ABSOLUTELY IMPOSSIBLE. Prices are way too high comparing to many places around.

Rating:

4.0

Made a reservation for storage unit weeks ahead of move and when we arrived no unit that size was available. Had to pay ten dollars more for next size up.

Rating:

5.0

Friendly /Helpful staff and a very well-run facility. It was a nice experience!!

Rating:

3.0

I have a major problem with your policy of renting a storage unit. Your people asked me for 2 addresses and 3 phone numbers. I am a single man. I have 1 cell phone. I had to give a phone number of a friend and sister. There is no reason for you to involve ANYONE, for any communication purpose, involving my storage unit. You contact me and me only and don't ask for ANYTHING else. I don't want anyone involved in my life, issues, or storage unit. I have a mailing address and a physical address. You don't need both. Nobody gets both. Why do you need it? Had I known that you were going to ask for all this info, I would have taken my business elsewhere. You need to change this policy or at least give a logic reason as to why you need this.

Rating:

1.0

The lady that attended to me on the day of my lease was extremely rude to me. She had a very nasty attitude that made me so uncomfortable. I’m not begging for a storage unit! You’re not doing me a favor!!! It’s a business transaction and it is paid for so learn to treat people with respect. I will never return to this location. Everything seems so hard there. This is the poorest Service I’ve ever experienced using uhaul

Rating:

5.0

Great place

Rating:

4.0

THIS LOCATION has great staff. I purchased supplies, online, in advance, and my pickup experience was great. We walked through the items, and I received unexpected assistance loading my vehicle.

Rating:

5.0

Very helpful and friendly

Rating:

4.0

People were very friendly

Rating:

4.0

The team clarified information that was not provided during an earlier conversation. I thought I was receiving (1) 10×10×9 unit based on the reservation, only to find out that it was 2 separate units.

Rating:

5.0

Great customer service at this location. Thanks!

Rating:

5.0

Staff was very friendly, storage was always clean, facility is secure.

Rating:

2.0

During my time there, the guy that processed my order became rude and unprofessional. I will not use this location in the future.

Rating:

3.0

The computer system was very slow which resulted in a very long line of customers and a long wait time while be served. The staff was friendly and did their best to apology for the situation.

Rating:

5.0

These folks were great to me and my family ery nice and courteousthey help us in every way help with stroge and with the size we need and which truck we neededthey help us get through a very hard time

Rating:

5.0

Quick and easy to rent my storage unit.

Rating:

5.0

Great service. Great location.

Rating:

1.0

Paid for an entire month, even though I moved out on the 3rd. It's not "policy" to prorate a month...and why would it be???

Rating:

5.0

Everyone was very professional and kind!

Rating:

5.0

Pleasant to deal with

Rating:

5.0

Great Facility

Rating:

5.0

Staff very friendly and helpful. I surely would recommend to friends and family.

Rating:

4.0

The Uboxes are more delicate than you may expect, but the staff does everything to make sure your experience is still good. Communication is excellent

Rating:

5.0

very professional and able to answer question and be helpful.

Rating:

5.0

Very friendly and very helpful. We were able to take care of business within minutes. Great location!

Rating:

1.0

Never called to confirm pickup, called the morning of moving and said they did not have truck or trailer together for my move. Total experience was aweful. I had to purchase a trailer and pay alot

Rating:

3.0

Resent police presence asking questions about people names got me little concerned

Rating:

5.0

Wonderful office! My mover never showed up. Uhaul called me and did everything they could to help me out of a bind. Everyone I at that location was professional, nice and thorough.

Rating:

4.0

Everything went smooth

Rating:

5.0

I did not visit this location, they just picked delivered and picked up a Ubox. Good communication. Showed up on schedule. Great Job!

Rating:

5.0

Ricardo was a pleasure to work with. Very helpful and efficient

Rating:

5.0

Met all my expectations. Thanks

Rating:

5.0

Perfect!!!

Rating:

5.0

Friendly & efficient staff

Rating:

5.0

Agreat experience. Extremely friendly and very helpful knowledgeable staff!

Rating:

1.0

My things were damaged inside the storage unit. All water damage.

Rating:

4.0

Office staff was a little slow wen I had interactions with them. U-box is a great service though

Rating:

5.0

The management and team at this location was extraordinary and very professional. They assisted with a very stressful relocation move in. I couldn’t ask for better support and assistance.

Rating:

5.0

I only spoke with employees on the phone at chamber facility. They were very helpful got my issue Handel right away and got the u box’s delivered and placed and picked up smoothly. I would recommend

Rating:

5.0

Fantastic job done by u-haul

Rating:

5.0

Great