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Jalicia RobinsonCustomer Reviews for U-Haul Moving & Storage at Oaklawn Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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Barbara Mitchellfirst off i was told 64.00 and was charged 100 never again never
Tyra ReyesNever received a email receipt. Want to make sure I was charged correctly.
Wendi OrienteGreat customer service by both gentlemen were amazing. They took time to greet me as I entered the buisness, answered every question that I asked. They were both above and beyond polite and that meant a lot. I would definitely recommend this location.
Christopher TaylorLuke was a very helpful ?
Jauan EasonCustomer Service was amazing
FORRESTER BAZEMOREHonestly, there isn’t any one thing that popped out to me. Staff was very courteous and prompt. Equipment was clean and mechanically sound.
William LengaThe staff was freindly and professional and provided all the details necessary for the rent of a U-Haul I would recommend and rent from them again and the price was the best around thanks to the employees of U-Haul very professional
William MoyerKeep doing what your doing . My experience went very well. Thanks !
ernest millerEli was very respectful and understanding. I was having a bad day and he didn’t even know it but his kindness made my day a little better. If you stop at this location he is the man to go to!
yvonne hardyWould like to give a shout out to Luke! He was great! Checked us in and checked us out. Very nice- welcoming and engaged the entire time. Hope you do what needs to be done to keep him- just the experience alone would definitely have me rent from you again ! Thank you Luke for a great experience!
Sallie JohnsonEli was so polite and very respectful and honest with me. I’m dealing with cancer and he made sure I was treated and take well care of. I had to have surgery and he helped me and made sure I was well taken care of. I was so thankful he was in my presence on that day. I have never been so grateful to have someone be so pleasant to me .
Tracie Everette | Overall ExperienceStaff was rude and acted like they did not want to help me. The prices online did not match at all what it was in person. If a price online says 29 dollar rent with 1.19 per mile how did I end up paying over 30-40 dollars in rental fees. The lock for the uhaul was also broken and I could not lock my furniture the whole time I was moving. The fact that I have to pay extra to use the Dooley and furniture padding is ridiculous. I already had to pay extra money for the rental fees then ontop of that if I need to use the equipment the truck comes with I will pay more money. I feel like I was scammed with the cherry on top being poor customer service
Nicolas BrownNo problems
Douglas Harvey | First ImpressionsVery helpful young man id recommend this place to everyone I know
Kelly Hughes | First ImpressionsNothing , it was very good and the staff was friendly and helpful
mark stadlerExcellent customer service!
Kim DavisI was rushing and the attendant didn’t ask if i planned to return to the truck to the same location…I got charged double to return to a different location closer to where i live.
Morishita ArmsteadI would have liked have gotten notice that my unit was being auctioned off but just got the email yesterday
shenika stokes | Overall ExperienceEli helped me out in getting a small storage room, EXTREMELY friendly and very kind, absolutely would recommend him for any sort of raise. He made it very simple and quick, showed me were my unit was and made sure I was all set.
Benito Galvan | First ImpressionsEli was very nice accomodating and speedy service! Thank you again !
Crystal LewisJade, Luke. Best customer I have ever had!!! Thank you. Love you guys!
Irina CrostonJade made the process very easy and she was great to work with.
Yonna BradleyThe new manager should not be working with the public! He has terrible people skills & like his way or no way no matter what. He’s also a loose cannon & mad all the time like his day was interrupted! If he doesn’t want to interact with customers & doesn’t want to treat customers nice urgent he needs to quit or fired. He’s a very scary person with a very mean attitude. He’s the reason why I got my stuff out & took it somewhere else. The rest of the staff should not have to work with him! He’s a real jerk!
Stephanie Smith | Overall ExperienceThe customer service at this location exceeded my expectations.
amila thomas | Overall ExperienceElijah was awesome to work with! He greeted me with a smile and he was very informative and answered all of my questions!
Latonia CostelloConvenient access, good hours of operation
charles wilson | First ImpressionsEverything was very neat and perfectly arranged to access my storage space.
Sheila Guest | First ImpressionsThe front registrar were very knowledgeable and helpful and made the purchase and return effortless!
Brandy ParsonsThe staff are always friendly and helpful.
Shari Montena | First ImpressionsOnly thing is I just wish that I knew that size U-Haul didn’t come with a ramp. But other than that I enjoy the experience and everything.
Camille WheelerEli was awesome, very helpful and professional
Ryan Smith | First ImpressionsCharged additional fee for cleaning when the truck didn’t come perfectly cleaned. Very high prices, last time using Uhaul. No explanation as to why we were being charged a additional fee.
Ashauni TrappI have been a repeat customer with this location due to the excellent service provided from the team on site. I want to take a personal thank you to Eli, Jade, Kristine, and Luke for always ensuring that the equipment I have is in excellent condition. They have been nothing short of exceptional. Thank you and I will continue to recommend this site and team for future customers.
Adrian MitchellEli has great customer service.
sheketta GarnerThe employee was rude yelling about me not good customer service won’t ever return to that location
Maquette DavisPrice increased since reservation less than a week, location would not honor at least the first month of reservation price. Only allowed one gate access remote. Customer Storage Rep was not very amicable.
Corey Keeton | First Impressions10’ Truck no right window knob. Mileage efficiency cluster didn’t work. No light in the back of the truck. Customer service rep was nasty. Lacks customer service skills. Training needed on deescalation and problem solving.
Jamarl JonesWhen my things were going up for auction I expressed that all I wanted out of a full storage unit was a box of pictures because my mother and father have recently passed. I do understand there may be rules and consequences but the employees were so rude about it and showed no empathy. Even when I expressed that I could be supervised and the box was in the front of the storage they didn’t consider and gave me a cold no. Because my family pictures could not of any use to anyone I feel as though an exception could’ve been made. It was hurtful and a hard pill to swallow. When everything you own is ready to be given away I feel employees in this field should be trained to be empathetic. When my brother purchased the storage when it was up for auction they snatched it from him and said it wasn’t allowed.
jocelyn jones | Overall ExperienceLuke went above and beyond for me and my mother ! I would give him a 5 star rating if I could !
iasia pettawayThe employee that works at that location seriously needs some customer service training. She is rude, never talked to me, but at me. When I asked her a simple question. she responded with WE WILL GET THERE!!!. Everything that she said while speaking at me was short, and curt. She never told us where to park the truck upon our return. So when we brought the truck back a few hours later she snapped at us and pointed at the return area and said, CAN YOU PARK THE TRUCK RIGHT HERE, THIS IS THE RETURN AREA. Mind you she never told us that. So my disabled husband walked all the way across the parking lot to the place that we picked up the truck, and returned it to the same spot, because she bever told us about the return area. I WILL NEVER COME BACK TO UHAUL. I will rent two men and a truck before I some back Uhaul!!!
Dorothy AdamsLuke provided the best customer service I’ve ever had. He welcomed me as I came in and assisted greatly with everything I needed. I will recommend this location to anyone.
Donte' JonesWe were in the process of being removed from our home with nowhere to stay. These people at this location didn't care of our situation. They banned us from ever using their location again because we renewed our reservation online instead of returning in 24 hrs. The lady at the front desk is mean and rude and nasty. They locked us out our storage unit without notice, and wouldn't give access until the van was returned even though both were paid up to date.
Dominique HarveyService providers friendly and kind!
Edward KaufmanGood services for years with everytime I needed a truck, storage, boxes or locks. Excellent care.
Edith Gregory- Jones | First ImpressionsWould be nice to have a couple of seats inside the office for customers that are waiting. Need a better way to get into storage when keys are lost instead of calling a locksmith.
Gwenell Beasley | Overall ExperienceI didn't move out they auction my things off! I fell on hard times and they didn't work with me..The manager LUKE at that location was very nasty when he talked to me and my fiancé..but I wouldn't recommend no one yo Uhaul as long as he and some the staff is there..Some of the workers there need more training on customer service skills..
Raymond Washington | Overall ExperienceI really appreciate Christina helping me at my time of need. She was very polite and attentive.
Sayida MuwwakkilMy Storage needs were met but however on multiple occasions where I paid my bill because I was working out of town, came back to my storage unit where the lock have been still on my storage unit. Multiple times where late fees were charged to my account for late payments when if I was wanting to get into my storage I couldn’t because of the lock that should have been removed days prior!!
Shareeka Harris | Overall ExperienceJust an inconsiderate staff; rude and the turnover rate in personnel just made my experience BAD.
Yolanda Stokes | Overall ExperienceThe ac didn’t work and it’s summer time. The window hand roller was missing on the passenger side. I didn’t notice it until I had left. Then when I brought it back the man is going to ask me what happened to it once I reported it. If I knew maybe they could fix it. I don’t like being accused of something I had no control over. I am not satisfied with my rental. I need another Uhaul this coming weekend and not even sure I want to use this location. Plus when I got there to check it out the guy at the front desk didn’t walk me through everything to show me the truck. He just gave me the keys and I had to look at everything.
LeeAnn EvansVery friendly
MICHAEL LONGLuke was wonderful and had the truck ready for me immediately with no notice from me I showed up and he got me exactly what I needed, really well ran store clean and professional and would definitely go here again
Dylan WeihsJade was extremely helpful. Everything was great.
jeremy titmusAS A CUSTOMER, jade is the rudest csa uhaul could hire. She is lazy & very irritable. Will never use THIS location again for as long as she is employed. Everyone else was great
De'Asia Crow | Overall ExperienceNothing
YASMEENB HASSAN CLARKMy initial contact at this site was good, however the customer service I experienced upon returning the equipment was unacceptable. I will not use this again. U-Haul is not the only moving services. If you as a representative is having a bad day and/or do not want to be here, maybe you should stay home until you can represent.
Kebbie BellN/a representative was great! Experience quick and easy!
Nicole GreeneI closed out the storage shed the same day the payment was due for $145.00 could you please refund my balance. It would be greatly appreciated. Every body at u- haul have been great thanks for helping me out. Mr. Nunnery A100001 shed
Walter Nunnery | Overall ExperienceNothing. It was awesome.
JOYCE GARNETTI appreciate the staff for helping make my truck rental and storage fast and convenient. Although it was last minute it would not have been possible without the help of such a wonderful staff and a great company, Thank you.
George Uzzle | First ImpressionsJade Cook was very helpful and offered great customer service :)
Ashley Taylor | First ImpressionsVery happy with the service I received.
Patricia ManorShare app not easily accessible charged extra day for 3 hrs charged after hour because app could not be accessed.y wilkerson
Aie Young wilkersonYour employees should make sure the U-Haul is cleaned after every return. It's always animal hair all over the vans and sticky stuff on the steering wheel and the cupholder
Patrice Johnson-LassiterQuick and easy rental. Great customer service.
Debra NesterGreat location down from taco bell they all were great staff from morning to the closing all were great with instanting me.
Desirea AllenLuke was extremely professional and knowledgable about everything with regard to my rental. He also explained and showed me other areas of place in case I need to either store or move items. Great experience overall. I'll definitely keep that location in mind if I need a U-Haul. Luke should definitely be recognized.
KEVIN STRAKALJead, was the nicest lady I've ever talked with and really good at her job and very noticeable.
Walter Nunnery | First ImpressionsMy visit was great. I received Excellent customer service and the staff was very professional and knowledgeable.
willie Mayo TAYLORA very professional & pleasant experience.
Mary Thomasson | First ImpressionsThey try to charge you a gas fee even though you put gas when you turn it in after just filling it past the line from when you initially rented it. Watch out!!!
Mario LopezI was able to set up reservations online. The process was quick and easy. Representative at U-Haul was efficiency and polite. She did not mind doing her job. We will definitely use this location in the future.
Gordon OliverEli provided service with a delightful smile and Luke was nice and helped me with taking pictures. The process was fast and easy. There was also a lady in office- I don’t remember her name, but she was nice and pleasant at pick up. Thanks for the great customer service ! Thank you.
Maurri WilliamsAlthough the clickers weren't available during the time my services were issued services was still excellent. Thanks.
CIERA LEE | First ImpressionsThe experience was awesome and I’m glad I was able to get a storage unit for my items.
Lori Strickland | First Impressions👍🏽
brandi wood | First ImpressionsI was charged extra for being an hour late but the employee told me that the truck is rented by the day. The time I gave was an estimate as no one knows exactly how long it will take to move. I called prior to being late saying it will be another hour and I was charged an additional 81.00 when the price I paid at the counter was 86.00. the employee was nice but I don't think people moving should be charged late fees if trucks are rented by the day.
charem hubbardI was a little disappointed because of the price going up but other than that it was okay
Ronald Powell | Overall ExperienceGreat experience. Had no problems coming or going . Thank you very much
Steven BeasleyYou need better trimained staff
Richard SchoenElijah was a very polite anf respectful young man. I was very pleased to have met him and i would like to thank him and encourage him to continue his great customer service.
Aaron Brown | First ImpressionsVery professional.
JOYCE GARNETT | Overall ExperienceElijah was professional, helpful and apologetic for the other locations behavior! He was smiling, inviting and put me at ease! He was fantastic!
Mercelene Quick | First ImpressionsDidn’t have clicker available on the day I secured my storage unit. That made it difficult to access my unit.
Sandra Dawson | Overall ExperienceKeep up the good work.
arthur bray | First ImpressionsLuke is the best person you can have running your business! He was very empathetic towards my situation which you barely see in customer service now days. I will definitely be a returning customer to this location as well as recommending to friends, family & colleagues. Thank you Luke
De'Asia Crow | First ImpressionsTrying to do reservation online had some issues that needed to be fixed once I arrived at location Code was given online for me to get in but there was no key pad at this location to actually use code. However once I arrived Luke the agent at the location helped me completely and I was 100 % satisfied with his time effort and services. So my day was good because of Luke and glad he was there to assist me I
Timothy Young | Online Move InWould not give refund; for unused unit purchased Jan 04 2023. young
Aie Young wilkerson | Overall ExperienceGreat employee’s
Jacqualyn Stephen | First ImpressionsOne of the men working at the U-Haul facility on Oaklawn near hopewell Va was very helpful and knowledgeable about his job he helped me combine two units into one unit and saved me money, his name was Luke, need too hire More men like this gentleman, thanks Luke! Mr Nunnery, USMC Vietnam Vet
Walter Nunnery | Overall ExperienceHello , bueno te dire ke en mi unidad JO7503 hay un a entrada te agua por el techo mi ropa y mis zapatsos se humedecieron y algunas otros cosa se mojaron quizas porque estavan en el piso el lugar siempre com problemas en el gate automatico y los transmisores del gate con problemas tambien
juan Rosario | Overall ExperienceI was extremely impressed with the customer service i received from Jade. She was very helpful and knowledgeable. This facility is very well kept and much more convenient than any other self storage space I’ve ever used.
Owen Stamper | First ImpressionsNo comment
Fannie starks | First ImpressionsI stored my stuff for 5 months and everything was the same when I picked it up on December 27th.
Norzekia Harrison | Overall ExperienceGo visit Luke he’s amazing!! Very helpful
Kandiss Smith | First ImpressionsLuke was great, he made sure that I had the correct size unit for the items I had to store. Very friendly. Would highly recommend.
Teresa Johnston | First ImpressionsShe was very informative and helpful and kind .. and went with us to the unit.
janet brewer | First ImpressionsStill believe the prices are too high!
Paul OHair | Overall ExperienceGood business
Howard Warren Sr | First ImpressionsThe storage I had no problem. The gaining access to the unit is misrepresented in the online move-in. I was given an access code to enter. This location issues coded wireless keys. I believed to be best. Everyone having to use one keypad will Breakdown and inconvenience all.
Donnell Noel | Online Move InThe young lady working was very courteous, helpful and knowledgeable.
mildred gaines | First ImpressionsGreat customer service
OCTAVIUS JAMES | Overall ExperienceLuke is great very helpful
Salina Hicks | Overall ExperienceThe staff was very friendly especially Kristina. Just would recommend the prices not being so high especially for just a “walk-in closet”. Overall I’d give it a 7/10
Kristen MULLENIX | Overall ExperienceFair price and easy access
Joey Hodges | Overall ExperienceWould be a lot easier with a gate code instead of a key fob, that you have to keep up with or you may not have with you
ronald lipscomb | First ImpressionsOnly getting an average rating because I showed up at 9am Sunday 7/17/2022 to rent a storage unit and stayed until 9:50am. Advertised hours were to open at 9am and after 50 minutes there was still no employee present.
brian allen | First ImpressionsThank you for your care and your professional manner whenever I came in .
Anne Kerr | Overall ExperienceVery pleased with the service I got there
Carol Beasley | First ImpressionsGreat and easy....
Keenya Simmons-Stokes | First ImpressionsI felt comfortable visiting facility at any time to get my items. Staff friendly and very helpful. Thank you all so much!
Debra Fleming | Overall ExperienceGate go chomp
DOMINICK GALUSHA IV | First ImpressionsThe employees at the Oaklawn location were extremely helpful, friendly & funny after a mishap with the Jefferson location. They are greatly appreciated for that.
AIESHA STARR ADAMS | First ImpressionsVery helpful staff. Secure site and clean.
Scott Owens | Overall ExperienceLauren helped me at two of your locations and she was a incredible. Very knowledgeable of the operation and procedures.
Brandon Short | Overall ExperienceEverything was nice and clean and the service was excellent
DEBORAHANN BOOTH | First ImpressionsThe lady that work in the front desk. Helped me a lot. She was so nice to me and friendly. Same as the 2 guys that work there!! Friendly people.
Bethsabel Planadeball | Overall ExperienceVery professional, friendly and caring! Highly recommended!
Robert Warner | First ImpressionsCompletely tore up road throughout so you’re tramping through dirt and mud. My 2nd unit I just did, well someone left a bed in there. The truck rental has low air tire.
Christina Morehouse | First ImpressionsOverall everything was amazing especially the customer service received. I found myself saying there’s really nice people in this world all because of the service delivered . But there was a roach in my storage that was the only issue
Shakila Raphael | First ImpressionsHorrible lot. Felt like i was driving off road to get to my unit
Andre Merchant | Overall ExperienceAwesome service.
Osa Fatuesi | First ImpressionsThe Prince George, Oaklawn Blvd staff were wonderful to me. I was very ill and they were very helpful and accommodating to me, especially Lauren. Very knowledgeable of procedures and rules and fixing problems. I will be used Uhaul again to complete my move and have recommended them to everyone I know.
Gloria Hays | Overall ExperienceGreat place to storage
Luis Diaz | Overall ExperienceDaQuan was very knowledgeable and most helpful. He also has great customer service skills and is very pleasant. He gets a 10 from me. Ease of setting up account was nice as well.
Carolyn McAllister | First ImpressionsThey were always professional, polite. There hour's was convenient. Please show you're love !
Nancy Kelly | Overall ExperienceJaQuan is wonderful and provided great customer service
Debra Fleming | First ImpressionsUnder the old management, I will say that the storage facility and the customer service were excellent. under the new management, too many times the gate didn't work, and the workers or management didn't care if you get stuck inside or out. I have to give the new management an ok. I believe they are trying, but maybe some customer care classes are in order. Uhaul, a big name to live up to. New management needs lots of help.
FREDDIE HOLMES | Overall ExperienceI was looking for a 5x5 storage and they had one available. The staff was amazing and I would definitely recommend them to friends and family.
mcphaul shirley | First ImpressionsHad a very good easy experience…. Love it and the employees are fantastic!!!
Shayna Baldwin | First ImpressionsExcellent customer service
Ike Mathes | Overall ExperienceStaff members met my needs and we’re very helpful and friendly
Ike Mathes | First ImpressionsI always use this whenever I need to rent
veronica garza | First ImpressionsI had two storage units with them. Both of them empty and nobody knows where my stuff is!! And to top it off they are still charging me for the unit and my belongings are not even in it!! Do NOT RECOMMEND AT ALL!!
Ruth Koerber | Overall ExperienceI wash charged twice after have moved out since may
brianna thomas | Overall ExperienceArea was as clean as a storage area could be. Easy access to all areas. Kept uncluttered, clean. We were able to dump unneeded dorm stuff in dumpster. Made it super convenient.
Marsha Pazant | Overall ExperienceMy belongings were stolen from my unit! I kept getting phone calls and emails about my unit having a new lock and key and that I could come get the new key and go through my storage. Only to arrive to get my belongings from the storage and the unit was cleared out!! Not only were my belongings gone I had two separate units they tell me I can not see my other unit because they have already placed another customer with that unit.. but there were no auctions held so they just let someone come in and take my belongings and then gave the unit to a new customer!! Talked to the GM who verified there were no auctions nothing had been sold but all my stuff is missing and they have no idea why!! Asked them to review the cameras and they gave poor excuse of not knowing when to look to see when my stuff was stolen!! HIGHLY DO NOT RECOMMEND THIS LOCATION my belongings were only in there a year and now everything is gone and they have NO EXPLANATION AS TO WHY OR WHO TOOK MY STUFF!!
Ruth Koerber | First ImpressionsThere are some damages to the surfaces in the unit. Couple of spiders. My biggest concern are the drive ways not being maintained and/or level.
Danielle Thornton | Online Move InVery friendly staff
RANNETTEMICHELLE JONES | First ImpressionsI would like to thank DaQuan for a great experience. He and his new trainee were very accommodating and pleasant to deal with. I also booked Z Moving Specialists they were fantastic.. The guys worked fast and hard to stay within the time booked. and pack the storage very well. delt directly with the owner Denzell who was very professional and cared about the move.
Brandon Short | First ImpressionsThe team there are really understanding and knows their job well.
wendy taylor | Overall ExperienceWas very professional, they work with me to make sure I was taken care of and settle in.
Tammantha Shaw | First ImpressionsThanks for been patient during this time of harship.
Cynthia Morris | First ImpressionsExcellent customer service.
HECTOR DELACRUZ | First ImpressionsKendasia was so helpful and nice. She answered all my questions and explained the policy perfectly. Keep her around and give her a raise. I have been to other places and they were not helpful at all. This Uhaul place was great. Rented a uhaul and storage space.
LORONDRIA SMITH | First ImpressionsVery helpful staff
Larry Leach | First ImpressionsLike the new manager.
SONYA LATHAM | First ImpressionsThe only issue I had with my unit was close to fence by hotel. The Van's and Boxes truck was inconvenience for the sizes unit being paid. But the staff had to relocate the vehicles so I unload and load thank you.
Letisha Crawford | Overall ExperienceStaff were friendly and helpful. Facility is well lit at night. I will use again if I need temporary storage.
Michael Dickey | Overall ExperienceI would like to say that every one on your team especially Lois has always been so helpful and especially friendly to me. Once I was overcharged Ms. Lois took care of the problem and made sure that my money was refunded. I plan to use this Uhaul facility again.
Alice Jordan | Overall ExperienceU-Haul needs to ensure the system is updated properly. Worker had to update our first order to another unit because a lock was on the first unit.
Jeremy Horning | First ImpressionsStaff was very friendly and helpful. Hours are convenient, and the unit is nice and clean.
Michael Dickey | First ImpressionsNeed to fix all the pot holes
Tiffany Ballard - McCartney | Overall ExperienceI originally ordered a storage unit that was too small. The customer service rep was able to work with me and get me a larger unit in less than 30 minutes. She had 3 new customers and a truck where the key was stuck in the ignition and she juggled all of us very smoothly.
Saundrell Stevens | First ImpressionsPoor customer service, (District Management) Over priced for storage for being in an area next to a large military base, with no military or No Veteran discounts, Office hours are Inconvenient!!!!
Leon F Walker | Overall ExperienceThe staff at this location is absolutely HORRIBLE.
Sarahann Moody | Overall ExperienceThe lady that manages this place was such a nice and friendly person... Refreshing
betty sines | Overall ExperienceI love you guys.
LACHE CAEZ | First ImpressionsStaff was very helpful in meeting my storage rental needs. Location and convenience were the main reasons for using U-Haul.
Malcolm Hale Jr | First ImpressionsGreat Customer Service. I really enjoy my time with U-Haul
Jermey Bell | First ImpressionsGreat customer service.
Wayne Stewart | First ImpressionsI kept having problems with the lock they gave me. Everytime i would get to the unit i had to go in the office and tell them i could not get the lock to unlock, one time when i went to the office, the man working said "its your lock ,your problem, i found that to be very unproffessional and not customer friendly. I requested a new lock and it worked fine , so it ended up being a faulty lock. This matter could have been handled differently.
Pam Wiggins | Overall ExperienceAbsolutely terrible service
Sarahann Moody | First ImpressionsThe lady who I dealt with when I got the unit yesterday was very nice and acomidating. However when we went back that afternoon to take a load over, our lick the lady would not open, the key would not turn in the lock, I went to the office and told the man , and his comment was" it's your lick it's your problem" I can't believe I paid $174 for a unit and can't get in it, because the lock U-Haul gave us does not work. Someone needs to fix this problem and deal with this employee who was so rude to us.
Pam Wiggins | First ImpressionsGreat customer service!
yoshika miller-walker | First ImpressionsSmooth operation. Very clean unit. The check-in went smoother than expected with the friendly staff. I would recommend this location to anyone that needs storage in the area.
Robert Alston | First ImpressionsI don't have any comments at this time.
PATRICIA WIGGINS | Overall ExperienceI would recommend this location to all of my friends and family!! Thank you for taking care of my belongings and thank you for your patience when life circumstances allowed me to fall behind!
natalie desmore | Overall ExperienceI would definitely rent again .
Agatha Sackey | Overall ExperienceVery friendly staff
TANYA JONES | Overall ExperienceEverything started off great but because I was not able to get time off from work to get the truck unloaded and returned, the GM had the truck towed WITH my personal belongings still inside and I am m
Dawn Noehl | First ImpressionsOffice staff would not assist me in closing my account after clearing my storage unit even though I was in the office before closing hours. It was “too close to 7pm” for him. Had to come back.
Taylor Henderson | Overall ExperienceThe service and the staff was always great
Deborah Booth | Overall ExperienceI will always come back when I need too. Uhaul has moved me up down Virginia since 2012. Thanks for all you do. Roxanne goes above and beyond to make sure her customers are satisfied.
treza booker | Overall ExperienceBest experience ever Super friendly and helpful staff I will recommend to everyone
Richard Richmond | Overall ExperienceSome of the best customer service reps I've dealt with.
Faye Parker | Overall ExperienceRoxane provided great customer service. We were extremely satisfied with our experience at this location!
Cynthia Rodriguez | Overall ExperienceDuring a very tough time, I had to put things in storage for about 4 months. The size was just right, the price was affordable and staff were accommodating and polite. Thank you.
Mary Tellado | Overall ExperienceThe staff is friendly and helpful.
Ricardo Vasquez | First ImpressionsFantastic service great experience
Richard Richmond | First ImpressionsI drove from Cincinnati, Ohio, at 9:47AM, to facility. I arrived at 7:28PM. THERE WAS A NEW UNIT DOOR, A NEW LOCK-AND, I GOT NOT ONE NOTIFICATION. It was 8:58PM before I got the new, RIGHT unit key.
Fredena Moore | Overall Experience.
Eric Wagner | Overall ExperienceThe new lady you have working the front is very rude and just mean I will not be coming back.
Jennifer Conner | Overall ExperienceMs. Stephanie is a very attentive,caring individual. She's goes above and beyond to make sure,you are comfortable with your belongings being in this facility care. Each time we have spoken....BLESSING
yvette wright | First Impressionsvery helpful manager
JANET DRISKILL | Overall ExperienceI would definitely recommend them to other people
irene gilliam | Overall ExperienceRegardless of the need, the staff at this location were always professional, friendly, and extremely helpful. In my opinion, this is by far the best Uhaul location in Prince George.
Latashia Galler | Overall ExperienceThey great people here
Charlotte Freeman | First ImpressionsManager Stephanie was very professional, friendly, and helpful at all times.
Arthur Werts | Overall ExperienceExcellent
Molly Cook | First ImpressionsThese people are fabulous. They made me feel like family and that I mattered. I would recommend this site.
Timothy TWEED | First ImpressionsThe service was prompted any courteous.
Kenneth Bostic | First ImpressionsStephanie is the best!! She made the process very easy and really helped my family and I get situated! Thank you sooo much!
Ashley Bowen | First ImpressionsConsumer service was excellent thanks stephenie
Deborah Booth | First ImpressionsGreat staff . Great experience
Rodger Alexander | Overall ExperienceVery pleased
Orine Faust | First ImpressionsThank you so much for your prompt efficient and courteous service which was so need at that time. I can say you all went out of your way to accommodate me . Again thank you and to each of you , tha
Ethel Jackson | Overall ExperienceGreat seevice, fast and nice staff.
Rodger Alexander | First ImpressionsHad my storage for 2 years. Staff was always friendly and helpful. Thanks
pamela staton | Overall ExperienceExcellent
Cynthia Medina | Overall ExperienceKeep up the good work.
EARLINE COBB | Overall ExperienceI would give you an excellent rating if you were open 24 hours to paying customers. Be Blessed
Paul Ohair | Overall ExperienceI was concerned about the move after another company cancelled on short notice saying they had to cancel all orders due to a shortage of trucks. Uhaul saved me from worry.Thank you.
patricia jones | ReservationMrs. Wendy was awesome she really showed cared
JAMEKA MARTIN | Overall ExperienceNone at this time
PATRICIA WIGGINS | ReservationNo comment.
mundet inc | Overall ExperienceThe lock on my storage shed was the wrong lock and it took the staff almost 3 months to replace it. When they did, it was still the wrong lock.
Rebecca Nossett | Overall ExperienceGreat friendly staff went out of their way to help
Anthony Rigoli | Overall ExperienceN/a
Martin Flores | Overall Experience