Customer Reviews for U-Haul Moving & Storage at Phillips & Emerson

Rating:

1.0

Unfortunately, this location I didn’t have a good experience from the local manager, something very simple to fix the issue, she approached herself very rude upset with no reason, I know people at the front desk have to deal with so many type of the customers but in my case was different I just looking for a help to resolve a problem with my RV. Unfortunately, the manager from this location, she’s not good at all as a manager very rude, unprofessional

Rating:

5.0

Very professional staff

Rating:

5.0

Like your facility!

Rating:

5.0

Tried to check the truck in but it’s not letting me do the login in part it’s still comin up As the Dante name but the truck was dropped off like 815 pm keys returned in drop box

Rating:

5.0

Went smoothly.

Rating:

5.0

Shawnda Carter is excellent, and a pleasure to work wkth.

Rating:

5.0

Professional Friendly Convenient location & hours On site residents Secure Clean & tidy

Rating:

5.0

Professional, Friendly, Knowledgeable & Onsite.

Rating:

5.0

Other then the elevator company messing up. The store manager is awesome handle every concern ASAP and was a great person.

Rating:

5.0

Excellent customer service and wonderful ladies at the desk upon pick and return. Thank you!

Rating:

1.0

Left my bag in the vehicle. Spoke to corporate that night and was supposed to receive a phone call the next morning. Called 3 times with no answer so I went back. My bag was in a cleaning storage with a lady. I immediately checked the bag for the cash that was left in there and it was gone. Situation is under investigation.

Rating:

5.0

Just dropped off the truck. Lady was nice and helpful. Thanks.

Rating:

5.0

Your staff has excellent customer service. If I need storage again I would go there. Very kind and helpful. Thank you so much.

Rating:

3.0

Anytime storage

Rating:

5.0

Thanks for great service

Rating:

5.0

Staff was great and very helpful!!

Rating:

5.0

I never had to worry about my household good. My only problem was I left the storage unit 3 weeks before the next payment was due and I didn’t get a refund of the previous month I paid for. I was told I can call corporate and see what they say about my money.

Rating:

1.0

I rented a unit at U-Haul Company of Jacksonville (3435 Philips Hwy) and experienced a series of serious infractions that made my tenancy hostile and stressful. Here’s a summary of what occurred: 1. Fraudulent Billing Practices: • U-Haul charged me duplicate fees for “24-hour access” and “gate clickers” despite restricting my access to 5:00 AM–10:00 PM since move-in. • They imposed an unauthorized $10 “delivery acceptance fee” after withholding my package, even though photographic evidence showed staff holding the package minutes earlier. • Despite initially agreeing to refund these charges, they later denied responsibility and demanded further documentation unnecessarily. 2. Retaliatory Surveillance: • After I complained about staff trespassing into my unit on February 7, U-Haul installed a surveillance camera on a 10-foot post, directly targeting my unit and parking area. • This camera served no legitimate security purpose as existing cameras already monitored the facility’s entry/exit gate. The placement was clearly retaliatory and intimidating. 3. Trespassing: • On February 7, 2025, U-Haul staff unlawfully entered my unit without notice or authorization. Video evidence clearly shows this incident at approximately 12:04 PM, yet U-Haul denied the trespass entirely. 4. Disability Discrimination & Harassment: • Their retaliatory surveillance and hostile environment exacerbated my disabilities (spinal degradation, insomnia), making it difficult to access my unit safely or comfortably. • Staff members (including Nathan Carter) used personal vehicles to surveil me further, creating an even more hostile environment. 5. Unlawful Eviction Timeline: • Initially demanded I vacate by March 6 with only 7 days’ notice—violating Florida law (§83.57(3), Fla. Stat) requiring at least 15 days’ notice for month-to-month tenancies. Despite moving out on March 17, 2025, U-Haul failed to refund all overcharges or address their misconduct adequately. Their actions were retaliatory, deceptive, and in violation of basic tenant rights.

Rating:

5.0

Maya helped me with my questions and reservations. She was professional and friendly. Really excellent. I wish that my staff were like her!

Rating:

3.0

My lock was drilled out left in the inside of my unit I had to purchase another lock because the keys I had didn’t work because my lock was a BRINKS and they replaced it a UHAUL lock it was drilled open because of a leak or water damage to the unit nothing was damaged or destroyed but they could’ve reimbursed for the lock and calling a lock smith to get there lock off that was installed by uhaul very unprofessional 🤦🏽‍♂️🤬

Rating:

5.0

Everyone there is awesome sauce. So kind and understanding this is my second time needing service and many more to come.

Rating:

5.0

Please validate the actual fuel in the vehicle with the ensuing contract. When I picked up the vehicle and the contract showed a full tank. In my mind the needle was closer to the 3/4 than full. When I took the truck back full, it was confirmed when the need was completely on the F for Full marker.

Rating:

3.0

Rip off on fuel and late charge.

Rating:

5.0

This staff is the best we have had to deal with. We really appreciate them as extremely good and excellent and exemplary! Charles/818-294-1665

Rating:

5.0

Convenient and very clean. The staff was friendly and helpful. They made sure that if I needed anything they were there to help and answer questions.

Rating:

4.0

More parking is needed! There are only 3 parking spots and 1 handicapped for renters

Rating:

5.0

Mrs. Shawnda has staff are so friendly and kind. I really appreciate her for helping me during a stressful 3 day situation.

Rating:

5.0

Mrs. Shawna was a pleasure to work with. She was very friendly and very personal. I enjoy talking to her. She was also very proficient with the questions I asked and explained everything to me about the storage unit

Rating:

5.0

The people in the front friendly and nice and helpful all you need

Rating:

5.0

Great staff, very professional and knowledgeable. This well maintained storage facility is awesome.

Rating:

5.0

Keep up the good work. Eddie Moore

Rating:

5.0

Everything was great!!! 10/10

Rating:

5.0

Fast and friendly service!

Rating:

5.0

The man and woman run into facility were very polite courteous and efficient I would definitely recommend this location to anybody even if they have to go out of their way as well worth it! (

Rating:

1.0

Honoring confirmed reservations.

Rating:

4.0

Top-notch professional service. With all the rushing around and stress of trying to find the right truck rental company. It was a pleasure to find a truck rental service with a comforting environment to make my moving complete.

Rating:

5.0

Nice lady up front, and it seems like a pretty secure storage facility. Good option in Jax for moving and storage!

Rating:

1.0

I was overcharged for a truck rental. The fuel & mileage was not accurate on paperwork during pickup .

Rating:

5.0

The truck drove beautifully the whole way and the gas mileage better than expected. It just had a dirty sock behind the passenger seat, but I removed it carefully lol. I would definitely recommend this location.

Rating:

1.0

A little more information ahead and more courtesy.

Rating:

1.0

I had reservations for a pickup of a 10 foot truck on the 17th of this month. When I got to the location, at noon, 9119 Merrill Rd, it was closed. This really interfered with my plans and had cost me extra money. Because of this, I will no longer do business with Uhaul.

Rating:

5.0

Very nice place

Rating:

5.0

Great friendly staff

Rating:

5.0

The employees are very helpful and friendly I would recommend coming here to this location and being a customer at this uhaul location in Jacksonville FL probably workds gratest storage unit around and iglad i am a renter hope y'all enjoys it as well I felt welcome

Rating:

2.0

The inherently brutal structure of having storage units on the 2nd floor is a true marvel to the failings free market capitalism offers. No part of this experience is worth the price you are going to pay, because they are benefiting off the misfortune requiring you to use a storage unit. This is not a service; it is a shakedown of people in difficult situations. Uhaul’s ability to charge exorbitant rent for a nightmare box without AC needs to be studied and rectified by economic policy/law. TLDR: Charge less. You’re making your market (and consumer’s lives) much worse for the absolute bare minimum garbage service you provide.

Rating:

2.0

First of all, I was called when I was 10 minutes late. I was stuck in traffic. I assured them we were on the way. When we arrived, our truck had been given away. Then, we were not given the extra items that were supposed to be in the truck, but we were billed for them anyway. Definitely will not be referring this location, maybe not even Uhaul.

Rating:

5.0

AWESOME CUSTOMER SERVICE TRULY A BLESSING ‼️‼️‼️❤️

Rating:

5.0

I was shocked at how AMAZING this location is! The new manager and her staff are hands down the most customer-service driven team I’ve ever experienced from U-Haul. Even if this isn’t your closest location, it’s worth the extra drive! I would give 100 stars if I could.

Rating:

5.0

Facility is always kept clean and in good order. The staff are always accommodating, friendly, and professional. I’ve been at this location for 22years and have 2 other units. No longer needed the office. Excellent storage operation, No. 1 in the area!

Rating:

5.0

The new GM.are amazing very friendly.and very.professional the insterest.they.show me.was.very.pleaseing and kind very thankful.

Rating:

5.0

Very pleasant experience, easy, honest and pleasant !

Rating:

5.0

Clean unit easy access

Rating:

5.0

Shawnd and Nathan made my visit quick, easy and informed me of all I needed to know. They also had the boxes and packing tape I needed ready and available. I will be using this lovcation to rent a moving truck as well. Thanks for the easy transaction!

Rating:

2.0

I was charged twice

Rating:

2.0

Its supposed to be climate controlled my furniture was in there for 2 months and my couch had mildew and mold all over it. Had to trash most of my things due to mold and mildew. I probably will never use the storage again. Worst experience.

Rating:

5.0

Everything went smooth and the ladies were amazing! Thank you for making everything run smoothly. Will always continue to us Uhaul

Rating:

3.0

The truck was shifting bad when braking. This truck really needs to be serviced.

Rating:

4.0

The U-haul app was very difficult to use and provided much frustration. Too many steps and the verification to the nth degree turned what could have been a 3 minute process with a sales clerk into a half-hour slog. The app also gave me the wrong code and thankfully the customer service representative we called was able to provide us the correct code.

Rating:

3.0

Staff is friendly and helpful. But when I moved out I discovered my furniture had mold. It wasn't when I moved my things in.

Rating:

3.0

The people were great but my things were ruined from mold and spiders everywhere

Rating:

1.0

I was charged incorrectly. I rented the truck out at 2:10p on Friday 8/30 and brought the truck back at 1:33pm 8/31. The rep charged me an extra day and extra equipment. She did not process the return until late. I asked for confirmation and all she kept telling me was I’d get an email. But I shouldn’t be penalized for her mistake. The truck was returned within my allotted time frame. I was charged $40 extra when I should have been getting a refund.

Rating:

5.0

One of the first person I help me at the U-haul was Danielle. She worked in the office as your first contact. She is now a manager, one of her U-haul is on Emmerson and Phillips Hwy. Danielle is such a wonderful manager, and she really makes sure if there is anything you need, it is taken care of.

Rating:

5.0

The woman I spoke with went above and beyond to accommodate our needs and ensure our satisfaction.

Rating:

5.0

Staff is awesome. Cleanest storage facility ever!

Rating:

5.0

The rate just to move from one side of town to the next. All I did was cross the bridge and it came up to $150. To me that’s way too expensive. But over all my experience is always wonderful.

Rating:

3.0

Was given the incorrect code for a late pick up and therefore had to wait until the next day to pick up the truck. Ordered furniture dolly and it was not provided.

Rating:

2.0

This wasn’t a good experience…I rented the truck for two to three hours and was charged approximately $100 ..During the reservation..I was booked at the wrong location…And to top it all off the sales person in the store was rude and not very helpful at all…

Rating:

3.0

Though I had vacated my unit. Disabled my access code. Had to go in and get new one. Moved closer to where I lived on June 19th. I better not get charged for July rent. Got an email that the charge would go through July 7th.

Rating:

5.0

Thanks for the Best Customerservice ever

Rating:

5.0

DANIELLE is amazing, she came in and took care of me right away. On 5630 Philips Hwy, I understand that there are some new employees, but they need to step up and not let Danielle do everything. She had to drive to take care of me bc I was driving a 26’ truck. Other than that. I understand that is holiday weekend, I appreciate being open. Thank you

Rating:

5.0

She was very nice and helpful

Rating:

1.0

I paid for climate control, and for the three months my stuff was in there. The AC was broken. All my electronics are destroyed.

Rating:

5.0

The staff was very polite and helpful and she was Pleasant to talk with. And the rating I am giving today is 90% Her

Rating:

3.0

Temperature was not maintained as contracted for which allowed contents to deteriorate and devalue while stored.

Rating:

2.0

Lost my unit information and had to call. Couldn't get through on phone twice. Person who helped me had computer lock up and transferred me to someone who couldn't help. Now have no access to storage unit. Person said I had to come in and fill out rental information again in person. Very upset about it.

Rating:

1.0

I returned the truck on Sunday, June 2. It’s now Tuesday evening, and I still do not have a receipt.

Rating:

2.0

Staff was slim almost non existant, I was not provided a lock at move in like I was supposed to, and it took 2 days shy of a month to process my move out ridiculous.

Rating:

1.0

Although the storage facility was very clean and well maintained, however I was still charged after I moved out. I called and was assured that I would be refunded. I had separate issue with Uhaul charging me for miles even though I was under the miles when I returned the truck. I asked that correspondence be via telephone I received a snooty email instead that wasn’t even signed and when I responded back I never received a reply. You can have the cleanest facility in the world but when you’re over charging customers and your staff are unprofessional that is unacceptable. Do better Uhaul!!

Rating:

5.0

The attendant was very friendly and helpful..

Rating:

5.0

Parking Lot Debri Needs To Be Removed.

Rating:

5.0

Thanking you GUYS for GOOD SERVICE...

Rating:

5.0

Great storage facility, exceptional staff.

Rating:

2.0

Driver side mirror was rusted in place making driving the unit difficult and unsafe. Whilst transporting furniture, it began to rain and the cabin of the truck started leaking and soaked our mover.

Rating:

5.0

I would like 24 hr access for myself and my friend in the system myself Jose F. Bernal and my friend Dana Biddle.

Rating:

1.0

I used the unit for all of 2 weeks. In that 2 week period, 3 times the elevator had problems and didn't work. The last time was while moving out. My roommate got stuck on the elevator and fire department had to get her out. But we ended up being forced to leave the rest of our furniture as we were leaving the state that night and had no way to get the stuff without a working elevator. I moved out mid March and closed it all out with customer service. Now I'm still getting hassled for payment and late fees. Will NEVER USE U-HAUL AGAIN.

Rating:

5.0

I had a unit here for almost 2 years and never had any issues! The staff was always friendly and helpful!! My things were always safe and I had whole 2 bedroom apartment in there that was never damaged. If I ever need storage services again, I will go here!

Rating:

2.0

The lighting in both units I had for years never was resolved. In the past two years I did not feel SAFE AT ALL. The office hours of operation changed and started closing at 5pm instead of 7pm, And this was huge for me because I did not pay for 24 hour access! It has been extremely difficult to get access to anybody in the office, even with the new changed hours, and I was sick of it. I’ve seen people running a business out of their unit, but never said anything. Obvious drug deals taking place on the inside, and people sleeping in a storage. I do care about our homeless population, but this location has failed with safety and not being available during times posted on the door!. This is a violation of false advertisement. I will never rent with U-Haul storage again after this experience, And I feel I should’ve been compensated for never having lighting in my units for several years when they claimed there was an outage.

Rating:

5.0

The young lady who help.me is an asset to your company professional and courteous

Rating:

3.0

Trailer was dirty when picked up. This location has a locked gate which makes it difficult to pick up and drop off the trailer.

Rating:

5.0

This was my second time renting from y'all. I have had a great experience at this location.

Rating:

3.0

Computer was very slow . did not get a receipt was toid to come by the next day.

Rating:

3.0

The only problem I had was I was charged twice!!!!!!!!!

Rating:

3.0

The elevator above my unit wasn't working. It was exhausting. I had to men I hired to help me thank goodness or I wouldn't of been able to do it myself. I had to tip them a large amount bc of inconvenience. I would of gave 5 stars if not for this.

Rating:

5.0

5 Stars

Rating:

5.0

Great staff

Rating:

4.0

Marker lights wouldn’t work on the sides

Rating:

5.0

U haul attendant that handled the return was very pleasant and handled the return very professionally. The drop off site was clean and presented a nice appearance. Location was easy to access.

Rating:

5.0

Customer service at this location was impeccable

Rating:

4.0

No Comments

Rating:

5.0

Very nice and friendly with good customer service

Rating:

5.0

Jardinay was FANTASTIC all the times we were there, helping us to select the right equipments and being always very gentle and attentive! She is definitely a valuable resource for U-Haul!

Rating:

5.0

The u-haul representative was wonderfully helpful and knowledgeable. Her friendly service is a credit to you and an encouragement to return. Thank you so much. No one likes to move.

Rating:

5.0

The young lady was very attentive, professional and nice.

Rating:

5.0

Awesome workers and customer service

Rating:

5.0

I had an amazing great experience with Debbie one of the office employees. She was very helpful, accommodating, and understanding of my situation. I would definitely rate her 10 out of five stars for her customer service. I believe she is a great asset to your place of business.

Rating:

4.0

Nice people but mostly storage so very little room to park trucks.

Rating:

1.0

The lady working was not very friendly, would not check out the rental at the moment. They charged me for fuel and I returned it with more than I was given. I brought it back 2 days early because I kept getting text messages stating they need equipment at this location. I still got charged full rate.

Rating:

3.0

My truck was not ready at 9am and I had a reservation

Rating:

1.0

Open sign was on but no one was there annd anll doors to office were locked. All spots in front of gate were taken except one, too cramped to park easily. Had to wait for someone who has a storage unit at the facility and follow behind them to park with space inside the gate.

Rating:

3.0

Dropped off after hours

Rating:

5.0

The trailer had a flat tire on the way back but the road side assistance was there pretty quickly to resolve it.

Rating:

1.0

I reserved a storage unit in advance to unload my truck after a long-distance move from several states away. I checked on and confirmed my reservation the morning of check-in even. I got to the facility and was informed that they didn't have any storage units available and I would need to go to a facility across town in the opposite direction of my new home. The gentleman that assisted me was polite, but the whole thing was absolutely ridiculous and poor form on Uhaul's part. I drove for 2 days and expected my unit to be available, it should have been. I still don't understand why I was able to reserve a unit that didn't exist or why Uhaul would sell the unit out from under me without letting me know.

Rating:

5.0

I was very satisfied with the service I received from the staff at the office and the customer service line.

Rating:

5.0

Staff is nice to work with.

Rating:

5.0

Good Service

Rating:

5.0

Wish I had thought of using the storage when renting a truck. Sooooo easy!

Rating:

5.0

The General Manager was very nice and helpful.

Rating:

5.0

Great service

Rating:

1.0

The return location was not open for the return (it was after hours so this was expected) but there was no gate code given in advance and when I reached out to customer service, the code provided did not work. They could not get a code that worked and I had no where to park a 26ft truck overnight. The next day there was no one in the office when the office said it would I be open. It was inconvenient and disappointing.

Rating:

5.0

Danielle was very friendly and professional. She definitely helped to make my move less stressful as possible. All with a smile! Thanks Danielle

Rating:

5.0

In my opinion nothing. everything was fine.

Rating:

5.0

Great customer service by the young lady who checked me in

Rating:

5.0

Just keep hiring people like Jarnay Dumas in Jacksonville Florida.

Rating:

5.0

Super!!! :)

Rating:

5.0

Very nice the people who attend there.

Rating:

1.0

If uhaul staff is not going to be able to be on-site for a return to location in the middle of the day then this should be the first thing flagged Prior to renting. Especially if it is an Web rental.

Rating:

5.0

Great customer service very knowledgeable thanks

Rating:

5.0

The guy that helped me was very professional.

Rating:

5.0

Staff was friendly and welcoming

Rating:

5.0

I just want to say that my entire experience with Uhaul was very good. Each person I talked with from beginning to end was concerned about me being a satisfied customer. We did have a few things happen but they were taken care right away and we ended up having a move. Thanks so much for all your help.

Rating:

1.0

The lady who receives you when you go to rent does not treat you well. In my case, I don't speak much English. I feel the indifference and mockery for not speaking English. In fact, this last time I rented the van, they overcharged me and I decided not to rent uhaul anymore because they have lousy customer service. I don't recommend it to anyone.

Rating:

5.0

FYI I seen the storage facility and the storage unit I was assigned to but I did not need it. I was approved for an apartment and spoke to someone in customer service.

Rating:

2.0

The elevator button was missing and several times i got stuck and had to wait for someone to call it down to get to my car.

Rating:

3.0

I really never used the storage building. I got it in case I needed it but I didn't. David Jackson

Rating:

5.0

My experience has been great, good customer service over the months I rented my storage…thank you!

Rating:

3.0

The only thing or complaint I have with U-Haul is the disrespect that we received from one of your employees I don't know his name he just is a very tall African-American man that was on duty on the 2nd between the hours of 7:00 a.m. and 5:00 p.m. other than that my experience was very good and I will rent from U-Haul again either a truck or storage thank you have a blessed day.

Rating:

5.0

Very helpful

Rating:

5.0

The employees were wonderful and extremely helpful. The place was immaculately clean on a daily basis. I would highly recommend this facility to anyone. And I will gladly return if I have need of another unit

Rating:

4.0

I never had any issues with this facility. I appreciated tha clean restroom facilities.

Rating:

5.0

The team member you have at this location.is outstanding.

Rating:

3.0

We’ve noticed in the last year or so that the upkeep has not been the same. We always had to search for a cart and sometimes would not find one. The elevator buttons are missing. We had to use a key or pen to push the button. We have never liked how we have to get out of our car to use the code to open the gate. And we did not want to pay more for a remote to keep up with. We never saw any employees except for the day we cleaned our storage unit out. A guy with a cart was sure to tell us we could not leave a broken frame. We knew that, we had to set it down to bring our cart full down and get a broom.

Rating:

5.0

Everything is to my satisfaction.

Rating:

5.0

The employee that was on duty was Very professional, kind, courteous, friendly knowledgeable and pleasant with a smile. I felt such a Warm atmosphere as I entered the office. She greeted me with such warmth

Rating:

5.0

Outstanding Staff. They need more money or at least a Christmas bonus. I observed them fix alot of problems for the customers on the phone when visiting the facility even when the customer is upset. They always try to resolve any problems before they get blown up. Ms. Jennings and Ms. Dumas Outstanding.

Rating:

5.0

I just was upset the unit was to small.

Rating:

3.0

There is a rat in a box in the hallway and the smell is horrible. Someone needs to get it out or the smell will get into all of the items in the unit. Other than that the service is Great!

Rating:

4.0

In the beginning there were flat bed carts to help move items. Several were available in the immediate area. Today, I spend 5-10 minutes hunting for one and usually cannot find one. I en up taking my own dolly. Office staff said they were all stolen or broken with no time frame to replace. Not a great ending.

Rating:

4.0

I had the unit almost 1 year and asked several times to have the light in my unit fixed but it was never addressed! But with that said it was the cleanest storage facility I have ever used.

Rating:

5.0

Ms Williams deserve a promotion. When I checked out, very nice and excellent service.

Rating:

5.0

Great job

Rating:

5.0

My move in was great, however somebody blocked the entrance off with another U-Haul and caused kaos

Rating:

5.0

Danielle was AMAZING and sooo helpful. I just moved from IL and when I called uhaul to book everything they screwed up my storage reservation and had me booked at the wrong place. Danielle jumped right in to save the day. I couldn't be more appreciative. The people at the actual facilities are great. But when you call Uhaul to book anything it's usually a mess. I'm truly Thankful for Danielle as she was a true lifesaver for me.

Rating:

5.0

Tianna was very helpful for me and explained the process so well! I really appreciated her help and friendliness

Rating:

5.0

The Representative was very professional and courteous, she explained everything about the contract in detail and was very knowledgeable and helpful as well. I would recommend this facility to anyone needing their services.

Rating:

5.0

Was very professional and customer service was great.

Rating:

3.0

Storage Unit I reserved wasn’t available. I had reserved a first floor none climate controlled unit only to find out after driving in from out of state that it wasn’t available. I was told they only had a climate controlled unit which was obviously more expensive. The climate controlled unit wasn’t really necessary for me but I really had no choice at that point. I appreciate that they give you the first month free but with all the issues with truck rental followed by the storage unit I reserved being unavailable I wouldn’t recommend u-haul to anyone.

Rating:

4.0

The prices are kind of high. Especially for the size of the units.

Rating:

5.0

Keep up the Great 😊 Job 🎄🎁

Rating:

5.0

The rates were fair and competitive for the market

Rating:

1.0

I had a damaged storage unit .There was one staff member that was nice...

Rating:

5.0

Very very very great experience.... Tiana was solo helpful and I appreciate the other lady as well but I didn't get her name

Rating:

4.0

Staff is great...however, ratings inlclude conveniencey of facilities. It would be nice to be able to back the truck up to align with the outside storage for onloading/offloading. Instead it inconvenient others who may be trying to get to their storage.

Rating:

2.0

They were nice. But directions were not given properly. I circled the place several times . Had to go back to the office to ask again. Eventually found it. The facility was ran down smelt like cigarettes. Found my storage unit. And it was infested with roaches. Disgusting.

Rating:

3.0

Issue with truck. No one picked up when I called. Please call me at 954.554.6254.

Rating:

5.0

Didn’t receive my promotion for one free month.

Rating:

4.0

Other than the access hours without paying extra, it would be excellent.

Rating:

5.0

The owner Ashley Williams was there when I arrived and quickly help me even with her computer acting up. Thank you Ashley.

Rating:

5.0

Always a wonderful staff at this facility. Would highly recommend!!

Rating:

2.0

We found the staff to be unfriendly and unhelpful in general. Over the years we limited our interactions because it usually led to disappointment. However, the lady working on Sunday when we checked out was especially rude and condescending. We are thankful to never have to go there again.

Rating:

4.0

The storage facility in general was above average based on other storage units I've rented. And the office personnel were extremely professional and efficient. However, I would've liked more office hours, at least Mon -Sat. 9am to 5pm, primarily because of problems with entrance code.

Rating:

5.0

The African-American woman that helped us that day went above and beyond our expectations. She unhooked the trailer for us so we could unload the Uhaul. She then helped hook it back up after we finished unloading. Then when I asked her to drive the vehicle and trailer to get it out of the facility…she did so willingly. She was so helpful. I hope you give her a raise…because she is an amazing employee for Uhaul. Thank you so much.

Rating:

5.0

The girl was very nice and helpful

Rating:

5.0

Tremendous professional service for 6 consecutive years.

Rating:

1.0

Needed an alternative name and telephone to sign up. Prefer to do this alone. Paid online and received a code that did not open the gate and a space that was already occupied. Credit card charged promptly but now still waiting on refund.

Rating:

3.0

Bad customer service.

Rating:

5.0

Cedric and his team rock and all deserve raises

Rating:

4.0

Property did not have any available units the size that I reserved ,but agent at property, found me a unit , alittle bigger and alittle more a month, but I was taking care of

Rating:

5.0

Friendly people

Rating:

1.0

keep trying to charge me when I told them I'm moving out!!!

Rating:

4.0

There were roaches found in our items that were in storage after we got them out from there.

Rating:

5.0

Everyone I encountered was very professional,anknowledgeable, and considerated.I felt apart of a uhaul family in a time where I needed people the most.I am grateful for each employee at this location and the moving company was outstanding.

Rating:

1.0

Online entry failed numerous times. Invalid access given. After hours drop off process was difficult website was not working no on site ppl available QR code on the door for after hours didnt work. Also was directed to 3 different uhaul facilities before we could even get a storage

Rating:

1.0

Roach infestation management was aware of not communicated to me, I called them and spent over an hour on the phone and after 3 calls finally heard from gm. Cube smart is a better option, employees on sight that walk the halls every day

Rating:

5.0

The staff were courteous and professional all the time.

Rating:

2.0

When I called the 800 number I was told that the parking space I reserved was enough room for 2 trucks. I then called the main office and spoke with a woman and she also confirmed the space was large enough for 2 trucks. When my drivers arrived the parking lot was crowded and difficult to maneuver and the space was barely enough to fit 1 truck. I called the main office again and was told the dimensions are misleading and the lot it too tight and they should really update their information. The reservation was cancelled and we were promised a refund.

Rating:

5.0

The gentleman that checked me in is a great asset to your company!!

Rating:

5.0

AAA+

Rating:

5.0

Cedric was very Professional and a friendly. He work very to help me my problem. If I ever need a storage facility I would definitely come back to you. Thank you very much mmm

Rating:

1.0

Called and thought issues was resolved for refund still haven’t received it. Never was able to access storage or sign contract was a horrible experience having with storage

Rating:

5.0

Extremely nice staff and easy to use.

Rating:

5.0

All of the above are great but if I leave in the middle of a rental you don’t offer a prorated refund even though you can immediately rent that unit. I have a problem with this policy and perhaps you might rethink your policy.

Rating:

5.0

The employee that helped me (forgot his name) was very friendly and very helpful

Rating:

5.0

Very professional Good pricing

Rating:

5.0

Very accommodating Thank you.

Rating:

4.0

great job end to end

Rating:

5.0

Scott was nothing short of AMAZING! After a stressful quick move (thanks Coronavirus), we were sent to a couple different uhaul sites (very frustrating). Scott helped so much in choosing the right size unit for my belongings. He also found my missing bank card and contacted me immediately! Would HIGHLY recommend this particular Uhaul location!

Rating:

5.0

Courteous fast and easy

Rating:

5.0

Gr8 Customer Service.

Rating:

5.0

Great customer service skills, always friendly and professional.

Rating:

4.0

Attendant was very helpful.

Rating:

5.0

Outstanding and overall, pleased. Thanks uhaul for everything. I would strongly recommend customers to your service. excellent customer service, quick, fast, friendly and useful.

Rating:

5.0

Perfect service

Rating:

5.0

The Ridgeway's run a tight business for U-Haul

Rating:

5.0

Competitive prices but would like to see better.

Rating:

5.0

very friendly staff, clean facility, easy access

Rating:

5.0